Employee Welcome Booklet - Immanuel Benefits Website Immanuel Employee Services Immanuelbenefits.com - Seemybenefitsonline.com
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Employee Welcome Booklet Immanuel Benefits Website Immanuelbenefits.com Immanuel Employee Services Providing Christ-Centered Service to Seniors, 1.877.807.0004 Each Other and the Community. December 2019 FY19_0559_HR
Table of Contents Who’s Who? In Human Resources Welcome to our Immanuel Team ..................................................... 1 Total Rewards CHRIST Promises ............................................................................... 2 At Immanuel, we believe in inves ng in our people to create a virtuous cycle that pays us all back. The healthier our employees and their families, the History of Immanuel ........................................................................ 3 healthier our business – and the healthier our world. myConnect/EthicsPoint ................................................................... 4 We spend significant me and resources to ensure employees are compe vely Guide to Company Website - Ul Pro compensated and have access to benefits that provide value to employees, as Login......................................................................................... 5-6 well as their families. Home Page ............................................................................... 7 Company Informa on .............................................................. 7 The Total Rewards team members are: Time Management................................................................... 8 Timesheet ................................................................................ 9 Access to Pay ........................................................................... 10 Reques ng Time Off ................................................................ 11-13 Holidays ............................................................................................ 13 Immanuel Pay Schedule ................................................................... 14 Director of Total Rewards Total Rewards Total Rewards Compensa on Analyst Coordinator Relias Online Learning Be y Harris Lindsay Wyant Kelsey Diers Login......................................................................................... 16 402.829.6949 402.829.2978 402.829.3236 Your Training............................................................................ 17 Change Session ........................................................................ 17 Immanuel EAP Benefits Summary ................................................... 18 Immanuel EAP Enhanced Legal & Financial Services ........................ 19 Immanuel Benefits ........................................................................... 20-21 Immanuel Leadership Immanuel Community Loca ons ..................................................... 22-24 Immanuel Pathways Loca ons ........................................................ 25 Immanuel Home Office .................................................................... 26 Immanuel Wellness ......................................................................... 26 Who’s Who? In Human Resources President & CEO Chief Financial Senior VP & Chief Senior VP & Chief HR Leadership .......................................................................... 27 Eric Gurley Officer Opera ons Officer Administra ve Talent Acquisi on Team .......................................................... 27 Sco Bear Julie Kaminski Officer Tammy Sealer HR Support Team ..................................................................... 28 HR Business Partners ............................................................... 28 Total Rewards Team Members ................................................ 29 Immanuel Leadership ...................................................................... 29 29
Who’s Who? In Human Resources Welcome to our Human Resources Support Team The "Go-To" people in the human resources department serve as the Immanuel Team! backbone of the department and can find and give you informa on you are looking for. It is a pleasure to welcome you to Immanuel! We are thrilled you have joined our team of individuals dedicated to our mission of “Christ-Centered Service to Seniors, Each Other and the Community.” Our CHRIST Promises are values that guide our daily HR Support HR Assistant HR Assistant Services & Work Laura Luque Jus na Wasikowski ac vi es. They are very important to each Immanuel employee. Comp Manager 402.829.3214 402.829.2947 They are: Compassion, Honor, Rela onship, Integrity, Service Michelle Grigsby 402.829.2945 and Teamwork. Human Resources Business Partners The content of this booklet is to assist you as you begin your HRBPs are your day-to-day contacts for HR needs and they are at your loca on Immanuel employment journey. There will be many more each week. Their primary goal is to be an employee champion, while serving the needs of the company. They do this by building rela onships, coaching opportuni es for you to gain knowledge, develop new skills and managers and suppor ng Immanuel’s culture. They can help you understand abili es, build rela onships and u lize resources in order to and enroll in Immanuel benefits, interpret your pay voucher, answer ques ons about the employee handbook, help guide professional and personal enhance your Immanuel experience. We hope that you take development, offer training and educa on, and be a listening ear when you advantage of each opportunity. have concerns. Thank you for making the decision to join Immanuel! Director, HR Business HR Business HR Business HR Business HR Business Partner Partner Partner Partner Partnerships Ryan Condrey Shelbie Dworak Danielle Lisa Schmokel Dawn Baker 402.807-3494 402.904.0926 Richardson 402.739.9654 402.709.6940 515.346.8598 28 1
CHRIST Promises Who’s Who? In Human Resources Human Resources support our employees and leaders in hiring, training, Compassion employee engagement. Living the Mission, coaching for improved performance, Our Christ-centered mission calls us to genuinely care and personal growth and professional career development. love one another; allowing us to share in other’s joys and Vice President of Human Resources sorrows. Deb Wiens 402.829.2920 Deb is involved in strategic planning for communi es, centers and Honor the opera onal direc on of the human resources department. We hold a deep regard for the dignity of each person; expressing gra tude for all that has been created by and is in the image of God. Organiza onal Training & Development Director Dena Stevenson 402.829.6980 Relationships Dena is responsible for analyzing the needs for training and staff development to enhance the effec veness of employee Christ-centered love is acted out in our daily rela onships performance in achieving the goals and objec ves of Immanuel. where we give listening ears to hear, caring hands to touch and loving eyes to behold each person as a child of God. Integrity We uphold the trust people place in us by remaining Talent Acquisi on Team faithful to our mission; accountable to honest, ethical and During the process we call "Pre-Boarding" the Talent Acquisition Team were responsible behaviors. the first people you met (usually by phone) as you applied with Immanuel. Serve We desire to model Jesus’ example of service. Jesus modeled and described serving as “the one who is greatest among you shall be your servant.” We embrace an a tude of serving by giving of ourselves to contribute Talent Acquisition Talent Acquisition Talent Acquisition Talent Acquisition to the well-being of others. Manager Specialist Specialist Specialist Traci Soliz Mercadi Deckert Jared Johnson Kymberly Zomermaand 402.829.3215 Teamwork 402.829.2917 402.829.6965 402.829.6947 We inten onally work together using our God-given talents to achieve our Mission. 2 27
Immanuel Home Office History of Immanuel Hans & Jo Link Plaza 1044 N. 115th Street Omaha, NE 68154 Immanuel was founded in 1887 by Pastor E.A. Fogelstrom, a very courageous Lutheran leader. He set the founda on for the future of Immanuel described in our original charter. Immanuel Wellness Each loca on has a wellness center Original Charter that is available to residents, members and staff. Staff can develop a personalized “The object of this corpora on shall be the relief of sick and wellness program specifically for your needs. suffering, the care and educa on of orphans and neglected Each loca on offers a variety of children, the support of widows and aged persons, without program opportuni es that varies from exercise classes to massage reference to creed, color or na onality, and the establishment of therapy. hospitals, homes and other ins tu ons for such works of mercy.” The impact of Immanuel has been far reaching in the region as we have carried out the original objec ves of the organiza on, while con nuing to respond to the needs of the community. 26 3
myConnect myConnect is a way of sharing news throughout Immanuel. It is available by Immanuel Pathways Locations clicking on an icon on your desktop. After "clicking on an icon on your desktop" - can you add It is also available by opening a browser on your smart phone and Immanuel Pathways typing "myconnect.immanuel.com." You can also access other frequently used Southwest Iowa websites from this page. Loca on: Council Bluffs, IA 1702 N. 16th Street Council Blulffs, IA 51501 Opened in January 2012 Poten al care for 234 par cipants Immanuel Pathways Omaha Loca on: North Central Omaha 5755 Sorensen Parkway Omaha, NE 68152 Opened in May 2013 Poten al care for 234 par cipants Immanuel Pathways Central Iowa Loca on: Des Moines, IA 7700 Hickman Road Windsor Heights, IA 50324 Opened in October 2015 Poten al care for EthicsPoint 220 par cipants EthicsPoint is a comprehensive and confiden al repor ng tool to assist management and employees to work together to address fraud, abuse and other misconduct in the workplace, all while cul va ng a posi ve work environment. You can access this website by clicking on the star icon on your computer. We believe our employees are our most important asset and by crea ng open channels of communica on, we can promote a posi ve work environment and maximize produc vity. 4 25
Immanuel Community Locations Guide to Company Website Pacific Springs Village Loca on: Southwest Omaha Ul Pro 805 S. 173rd Court Our one-stop shop for all things related to human resources and Omaha, NE 68118 payroll is found in Ul Pro. There are several ways to access Ul Pro. Built in 1998; Acquired in 2003 All computers have a desktop icon or you can view your informa on out of bankruptcy on your home computer or smartphone by typing this address in a web 67 Independent Living Apartment browser: Homes, 52 Independent Living Pa o Homes & 24 Assisted Living ew14.ul pro.com Apartment Homes The Arboretum Loca on: Central Omaha 8141 Farnam Drive Omaha, NE 68114 Built in 1997; Acquired in 2016 145 Independent Living Apartment Homes User name is Imman00 PLUS your Employee ID# Example: imman002140 Clark Jeary Loca on: Lincoln, NE 8401 S. 33rd Street Lincoln, NE 68516 Built in 2006; Acquired in 2017 First me you log in, your password 46 Independent Living, is your birthdate – 2 digit month, 2 60 Assisted Living & 16 Memory digit date, 4 digit year – no slashes Support Apartment Homes Example: 11011990 The Shores at Pleasant Hill A er you successfully log in the first me, you will be asked Loca on: Des Moines, IA to create a new security password. You again use your 1500 Edgewater Drive birthdate as ‘current’ password and then create a new one. Pleasant Hill, IA 50327 Built in 2005; Acquired in 2018 There is also an app available at your app store. Our 99 Independent Living/Assisted company code is Immanuel. Living & 16 Memory Support Apartment Homes 24 5
Immanuel Community Locations The Lighthouse Loca on: Southwest Omaha 17600 Arbor Street Omaha, NE 68130 Built in 2008 36 Skilled Nursing & Long-Term Care Suites 1. Enter your birthdate as 2 digit month, 2 digit date, 4 digit year Trinity Village (ex: 11011990) Loca on: Papillion, NE 522 West Lincoln Street Papillion, NE 68046 2. Create new password Built in 2000 following the minimum 40 Independent Living & requirements. 30 Assisted Living Apartment Homes 4. Click ‘OK’. 3. Reenter newly created password. Trinity Courtyard You need to select and answer three security ques ons, which allow you to Loca on: Papillion, NE retrieve your password in case you forget it. 620 West Lincoln Street Papillion, NE 68046 Built in 2007; Addi ons in 2009, 2011 & 2013 160 Affordable Housing Independent Living Select a ques on. Apartment Homes The Landing at Williamsburg Village Loca on: Lincoln, NE Answer the 3500 Faulkner Drive ques on. Lincoln, NE 68516 Built in 2001 90 Independent Living, 34 Assisted Living, 14 Memory Support Apartment Homes & 30 Skilled Nursing & Long-Term Care Suites at The Cove House 6 and The Harbor House 23
Immanuel Community Locations Immanuel Village Loca on: North Central Omaha 6803 N. 68th Plaza Omaha, NE 68152 Built in 1983 96 Independent Living & 36 Home Page Assisted Living Apartment Homes From your home page, you can view your punches (Time Management), make changes if needed to name, address and telephone numbers and update your contact informa on. Click on ‘Myself’ to view all informa on per nent to your employment with Immanuel. Immanuel Courtyard Loca on: North Central Omaha 6757 Newport Ave, Suite 100 Omaha, NE 68152 Built in 2001 70 Affordable Housing Independent Living & 68 Affordable Housing Assisted Living Apartment Homes Immanuel Fontenelle Loca on: North Central Omaha Company Informa on 6809 N. 68th Plaza By clicking ‘My Company,’ you can search for any employee by clicking Omaha, NE 68152 ‘Employee Directory,’ and our employee handbook and other important forms Built in 1978 and informa on are found by clicking ‘Company Info.’ 50 Skilled Nursing, 115 Long- Term Care & 29 Memory Support Suites Lakeside Village Loca on: Southwest Omaha 17475 Frances Street Omaha, NE 68130 Built in 1998 89 Independent Living, 49 Assisted Living, 12 Memory Support Apartment Homes & 18 Lo s 22 7
Immanuel Benefits While you take care of our residents and par cipants, Immanuel takes care of us by offering some pre y great benefits. For eligibility and specifics of each benefit, go to www.immanuelbenefits.com. Stay Healthy Time Management Health Insurance Time Management provides you with the ability to review your mesheet and Dental Insurance related history based on specific pay periods. This informa on will help ensure Vision Insurance that mesheet punches are accurate and up-to-date. If you miss a punch, please contact your supervisor immediately. Feeling Secure To navigate to Time Management: Life and AD&D Insurance You can navigate to Time Management two ways: Iden ty The Protec on 1. Click Time Management from your home page. (see previous instruc ons) Supplemental Life Insurance Disability Insurance Health Savings Account Flexible Spending Account Re rement Benefits/401K Cri cal Illness Insurance Universal Life Insurance Accident Insurance OR Work Life Integra on 1. From the main naviga on bar, hover over the Myself menu to display Employee Assistance Program available sec ons and links. Legal Benefit 2. From the expanded naviga on menu, select Time Management. Financial Benefit The Time Management categories appear. Paid Time Off 3. Select the Timesheet tab. Parental Leave Volunteer Time Off Con nuing Educa on Assistance Program Helping Hands and Living the Mission Perks (cell phone discounts, pet insurance, discounts on hotels, entertainment, loyalty programs, shoes, movie ckets, water parks and much, much more!) 8 21
Immanuel Apps Timesheet You can select a pay period from the display drop-down list to view related mesheet informa on. Apps Ul Pro (Company Code is Immanuel) PolicyTech Relias (Company Code is 2672) Citrix Weekly Summary The Weekly Summary provides a weekly breakdown of all paid hours during the weeks that are contained within the pay period. Aetna (Health Insurance ID Card) Wellworks for You Timesheet Summary You can review regular, over me, and total hours, regular and over me pay by pay code. Optum (Health Savings Account) Accrual Tab The Accrual Summary allows you to review accrued and used hours for PTO and floa ng holidays, if benefit eligible. Concur (expense reports) 20 9
Access to Pay Your pay informa on is also available on your Home page or on your Immanuel EAP Enhanced Legal & smartphone (ew14.ul pro.com). Financial Services You can access your current pay and print pay statements from previous pay periods. Professional Legal and Financial Services With one call to Best Care, you will have access to a na onwide network of experienced professionals that can assist you with virtually any legal or financial ma er including, but not limited to: LEGAL FINANCIAL Media on Develop a Spending Plan Civil/Consumer Issues Rebuild Your Credit Personal/Family Legal Services Ge ng Out of Debt (adop on, custody & support, etc.) Garnishments Re rement Planning Tax Levy/Wage Garnishment Estate Planning Law/Will Prepara on Resolu ons Program Criminal Ma ers Pre-Re rement Analysis Bankruptcy/Defense of Lending Issues 401K Review IRS Ma ers/Tax Prepara on Home Buying Strategies Immigra on & Naturaliza on Mortgage Refinance Check-Up Real Estate College Funding Analysis Income Tax Services We encourage all employees to set up direct deposit for your payroll checks to Ma ers not eligible for legal assistance through this service include disputes or ac ons between employees and their employer and its be deposited into on payday. Direct deposit informa on was requested during officers, directors or other employees. Maters where clients are a emp ng to sue a branch or division of the U.S. Government are also not eligible for this service. your new hire onboarding process. Immanuel does not issue live paper checks, so if you do not have a bank account, your pay will be loaded onto a U.S. Bank Free Ini al Consulta ons card and every payroll therea er. The bank card is mailed to the home address You are en tled to free ini al consulta ons with experienced professionals, as well as ongoing services (if requested or necessary) at discounted rates. we have on file, if you have moved since applying, it is impera ve that you no fy Immanuel’s payroll department immediately. “Do It Yourself” Legal Forms Document Prepara on Simple and inexpensive online, assisted (you will have access to telephonic Note: You will not receive a new card each payroll. The ini al pay card issued documenta on preparers) document prepara on without incurring the costs of an and mailed to your home will be yours to safely keep and use. Your funds for a orney for forms such as divorce, wills, living wills, power of a orneys, immigra on the hours worked for each pay-period will be loaded to that pay card on and much more. payday. Website You have unlimited access to over 5,000 legal and financial forms, more than 45 financial calculators, professionally wri en ar cles, FAQ’s and much more. Go to www.clclegalplans.com. Username and Password are both: BestCare. When you have legal and financial concerns that may affect you and your immediate Features of the FocUS Card: family members, turn to Best Care EAP. For more informa on or ques ons on You can track your spending confiden al legal/financial assistance, contact us at 402.354.8000 or Get text or email alerts 800.666.8606 or email to eap@BestCareEap.org Mobile app available to check balances Cash back rewards If you have any pay related ques ons, please contact Donna Salak at 402.829.2925 or Linda Heffernan at 402.829.6975. 10 19
Immanuel EAP Benefits Summary Reques ng Time Off You can request me off in Time Management using the Scheduler Request page. Short Term Counseling Your Best Care Employee Assistance Program (EAP) provides confiden al counseling To Navigate to Time Management: and referral services. This assistance is available for any kind of personal or job issue 1. From the main naviga on bar, hover over the Myself menu to display including, but not limited to: stress, rela onships, family, work/life balance, addic on available sec ons and links. and recovery, grief and loss, personal wellness, paren ng, depression and anxiety. 2. From the expanded naviga on menu, select Time Management. Counseling sessions will be facilitated at an office loca on convenient to your home The Time Management categories appear. or where you work. Eligibility Employee must be 19 years of age or older to receive assistance and counseling through Best Care EAP. Your eligible dependents may also take advantage of Best Care EAP services. Training and Wellness Resources Best Care provides a comprehensive website including numerous health and wellness resources and webinars. Your Best Care EAP login codes are USERNAME: bcIMMANUELe and PASSWORD: IMMANUEL Confiden al Your use of Best Care EAP counseling is completely confiden al. Informa on can not be shared with anyone without your wri en permission, unless otherwise required by law. Cost Effec ve Best Care EAP services are purchased by your employer, and are available to you at no cost. The program provides five (5) counseling sessions per year for you and your dependent family members. Some situa ons may require the use of on-going or specialized support. In this case, your Best Care counselor will work with your to find the most appropriate and cost effec ve resource. Any fees related to using that To request me off: resource then becomes your responsibility. 1. From the Time Management categories, select the Scheduler category. Convenient The Scheduler Requests page appears. Click ‘add.’ Day, evening and weekend appointments are available to meet the needs of your busy 2. From the New Request form, view your accrual balance informa on. It is schedule. Best Care counselors provide assistance over the phone, online via a secure available for view by hours. website, and in-person at a convenient loca on near your worksite or home. Crisis and The Current Accrual is the last balance imported during the most recent emergency services are available 24 hours a day, 7 days a week. payroll. Contact Us The Available balance includes the hours that you can request now. This For informa on, assistance, or to schedule an appointment, call 402.354.8000 or balance takes into account future me-off events (whether in the current 800.666.8606. Email us at eap@bestcare.org or visit www.BestCareEAP.org. period or beyond) that have not been reported to payroll yet. The above informa on is intended as a benefit summary only. It does not include all of the benefit provisions, limita ons and exclusions. If this informa on conflicts in any way with the contract, the 3. In the New Request Details sec on, enter a descrip on for the request for contract will prevail. reference purposes. 18 11
4. From the Request Type drop-down list, select the appropriate me-off code. Your training: Your compliance rate is based on your comple on of the course during the month is it due. Your grade is an average of the grades for all courses you complete. Feel free to take ‘extra’ courses, either for CEU credit or just for because you’re interested! 5. Enter the requested start and end dates. Use the Calendar icon, if needed. If your request is complete, click Save and the request will be sent to your On the le of your Any courses supervisor. screen are currently due. announcements and training calendars. Change session: To change the session for a live training, click ‘change session’ and select your new one. Note: You can remove any days that should not be included in the request by clicking the “X” icon in the le column on the days you aren’t normally scheduled. If you are going to take off a par al day, add the hours you will be off in the “Start” and “End” fields. You cannot delete the first or last day of a mul -day event. In order to change one of those dates, you must change the calendar selectors and re-populate the table. 12 17
Log on: 6. The status of the request remains in Pending status un l it is approved or denied by your supervisor. A er your supervisor approves or denies your request, you will receive a message when you access Time Management. Holidays 2020 Holiday Schedule Floa ng Holidays This field is your Holiday Actual Date Date Recognized employee ID. New Year's Day 1/1/2020 1/1/2019 Wednesday Memorial Day 5/25/2020 5/27/2019 Monday Independence Day 7/4/2020 7/4/2019 Saturday Labor Day 9/7/2020 9/7/2019 Monday Thanksgiving Day 11/26/2020 11/26/2019 Thursday This field is last name. Christmas Day 12/25/2020 12/25/2019 Friday Two (2) Floa ng Holidays Immanuel will provide two (2) floa ng holidays to benefit eligible employees (.7 and above). Employees that become benefit eligible OR are hired a er July 1, will be given one (1) floa ng holiday. Floa ng holiday requests for me off are submi ed by the employee via the Ul Pro system. Floa ng holidays must be used in the calendar year (January through December) and will not be carried over or paid out if the employee becomes non-benefit eligible or at separa on of employment. 16 13
Immanuel 2020 Pay Schedule Relias Online Learning Approval Relias No. Pay Period Begins* Pay Period Ends Check Date Approval Date Time Access online training 1 12/22/2019 1/4/2020 1/10/2020 1/6/2020 NOON View training calendar 2 1/5/2020 1/18/2020 1/24/2020 1/20/2020 NOON Enroll in trainings View past training/history 3 1/19/2020 2/1/2020 2/7/2020 2/3/2020 NOON Print cer ficates from past training sessions 4 2/2/2020 2/15/2020 2/21/2020 2/17/2020 NOON 5 2/16/2020 2/29/2020 3/6/2020 3/2/2020 NOON Immanuel is commi ed to training and developing employees to enhance 6 3/1/2020 3/14/2020 3/20/2020 3/16/2020 NOON Christ-Centered Service to Seniors and Each Other. While online training will not 7 3/15/2020 3/28/2020 4/3/2020 3/30/2020 NOON replace other learning opportuni es, it will broaden training opportuni es and strengthen regulatory compliance. 8 3/29/2020 4/11/2020 4/17/2020 4/13/2020 NOON 9 4/12/2020 4/25/2020 5/1/2020 4/27/2020 NOON At each of our loca ons, there are designated “learning computers” for staff to 10 4/26/2020 5/9/2020 5/15/2020 5/11/2020 NOON access online courses. Your manager or execu ve director can provide you the 11 5/10/2020 5/23/2020 5/29/2020 5/26/2020 9:00 AM loca on/s of these computers. Similar to our other computer applica ons, each 12 5/24/2020 6/6/2020 6/12/2020 6/8/2020 NOON of these computers has a Relias icon to gain access to the site. You can also 13 6/7/2020 6/20/2020 6/26/2020 6/22/2020 NOON download a Relias app. Our company code is 2672. 14 6/21/2020 7/4/2020 7/10/2020 7/6/2020 NOON While all of the designated “learning computers” have sound and headphone 15 7/5/2020 7/18/2020 7/24/2020 7/20/2020 NOON capabili es, keep in mind that other computers may not have this capability. 16 7/19/2020 8/1/2020 8/7/2020 8/3/2020 NOON 17 8/2/2020 8/15/2020 8/21/2020 8/17/2020 NOON For employees that can view online courses during their regularly scheduled 18 8/16/2020 8/29/2020 9/4/2020 8/31/2020 NOON shi , this is the preference. However, we realize that it is not always possible, so any training that occurs outside of a regularly scheduled shi must be 19 8/30/2020 9/12/2020 9/18/2020 9/14/2020 NOON approved and scheduled in advance with an employee’s manager. The most 20 9/13/2020 9/26/2020 10/2/2020 9/28/2020 NOON important thing is you get paid for taking required training! 21 9/27/2020 10/10/2020 10/16/2020 10/12/2020 NOON 22 10/11/2020 10/24/2020 10/30/2020 10/26/2020 NOON Salaried (exempt) employees may complete their training from a loca on of 23 10/25/2020 11/7/2020 11/13/2020 11/9/2020 NOON their choice. 24 11/8/2020 11/21/2020 11/27/2020 11/23/2020 9:00 AM Some online courses are assigned upon hire and you will have a specific 25 11/22/2020 12/5/2020 12/11/2020 12/7/2020 NOON deadline to complete them. A er these ini al orienta on courses, courses 26 12/6/2020 12/19/2020 12/24/2020 12/21/2020 9:00 AM will be assigned at the beginning of each month or as needed. All monthly 2021-1 12/20/2020 1/2/2021 1/8/2021 1/4/2021 NOON assignments are due by the last day of the month. If you are having trouble accessing a course, please submit a help desk cket. Timecards must be approved by noon on the Monday following the first day of the new pay period. Approval me can also be changed at any me and payroll will no fy the managers. 14 15
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