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T r a c k t e c h n o lo g y   B u i ld b usi n ess   Shape self        A 9.9 Group Publication   Volume 08 | Issue 05 | August 2019 | 150

Special Coverage Issue

                                                                    20th CIO&Leader Conference

                                                                     Driving the
                                                                     Mandate for
                                                                      Complete
                                                                   Transformation

                                                                          The 20th annual
                                                                          CIO&Leader
                                                                          Conference
                                                                          was all about
                                                                          reinvention – of
                                                                          business and self
                                                                          for the CIOs
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
EDITORIAL
                                                                                  Shyamanuja Das
                                                                              shyamanuja.das@9dot9.in

           CIO
      Reloaded!

T
            The theme for this year’s annual CIO&Leader
            was focused on the need for CIOs to reinvent—
            the way business is done, leveraging technology,
            but also, themselves.
              Today, businesses of all types and sizes are
            looking to integrate technology into their prod-
            ucts, processes and strategies. That requires ‘tech’
            decisions be made at every step.
              It has created two distinct new requirements,
            hitherto absent.                                       taken significantly faster, some of it has to be taken
              One, it requires that technology decisions are       by functional executives; some, which cannot be
            taken much faster—almost on the go.                    taken by them, have still to be taken by IT but much
              Two, it requires that technology decisions do        faster. It means not just ability to take faster deci-
            not follow business decisions, but rather lead or      sions (by CIO and his team), but also appreciating
            accompany business decisions. It requires that         the need to let go of some decisions.
            whoever takes that (technology) decision is not          For proactively coming to business with technolo-
            just good at technology and/or business but is         gies that can significantly impact a business, the
            also well aware of emerging technologies land-         IT leader does not need to know every nuances of a
                                     scape and their potential     particular technology, but he/she needs to be well-
      Technology does not to create value for the                  updated on what is happening out there. I have often
 follow business decisions organization’s business.                written about this aspect, calling it an outside-in
     anymore but leads or In addition to the new                   approach. In contrast, the problem-solving CIOs of
                                                                   today, no matter how good they are at technology
    accompanies business requirements,               the ques-
                                     tion—how competent a          and in understanding business, essentially work in
      decisions. Also, with technology person is to                an inside-out model.
   technology affecting all take decisions which are                 Finally, no matter how much you argue, a technol-
 planes of a business, it is essentially to do with                ogy person is not a superman and can never under-
                                     business—is also becom-       stand fully the nuances of each and every business
  increasingly difficult for ing important.                        decision. That means today’s digital age requires
   a central tech person to All these new realities                some IT decisions be taken by business. The role of
  take all decisions. These elicit a response from the             the CIO is not just to appreciate that but to ensure
                                                                   that there is a conducive environment for it—in
   are changes that elicit a IT leader. That response is
                                     about skills, attitudes and   terms of ensuring governance, compliance and a
definite response from the restraints.                             little helping hand, when required. More than any
                    IT leader. For a tech decision to be           skill, it requires extreme maturity

                                                                                    August 2019 | CIO&LEADER           1
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
CONTENT August 2019

cover story

CIO
Reloaded!
The 20th annual CIO&Leader Conference
was all about reinvention – of business and                                                                           www.cioandleader.com   facebook.com/cioandleader   @cioandleader

                                                                                                                                                                                                                                                                   advertisers’ index
self for the CIOs
                                                                                                                      T r a c k T e c h n o lo g y   B u i ld B usi n ess   shape self        A 9.9 Group Publication   Volume 08 | Issue 05 | August 2019 | 150

                                                                                                                                                                                                                                                                   Accenture                  IFC
                                                                                                                      Special Coverage Issue

                                                                                                                                                                                          20th CIO&Leader Conference

                                                                                                                                                                                           Driving the

                                                                                                                                                                                                                                                                   Kingston                    BC
                                                                                                                                                                                           Mandate for
                                                                                                                                                                                            Complete
                                                                                                                                                                                         Transformation

                                                                                                                                                                                                The 20th annual
                                                                                                                                                                                                CIO&Leader
                                                                                                                                                                                                Conference
                                                                                                                                                                                                was all about

                      Copyright, All rights reserved: Reproduction in whole or in part without written permission
                                                                                                                                                                                                reinvention – of

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                                                                                                                                                                                                for the CIOs

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2   CIO&LEADER | August 2019
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
www.cioandleader.com

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CIO&Leader Samman
                                                  Editor: Vikas Gupta
30-34
On the 20th anniversary of
CIO&Leader Conference,
we honoured 10 visionary
IT leaders in India

                                           August 2019 | CIO&LEADER                        3
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
20th Annual CIO&Leader Conference

4   CIO&LEADER | August 2019
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
20th Annual CIO&Leader Conference

20th CIO&Leader Conference

Driving the
Mandate for
Complete
Transformation
                                 August 2019 | CIO&LEADER    5
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
20th Annual CIO&Leader Conference

                                                          The 20th annual CIO&Leader Conference was
                                                          also the first in its two-decade history to be
                                                          held in a metro city.
                                                            It was themed CIO Reloaded, which was
                                                          derived from the need for the CIO to transform
                                    his/her role completely so as to bring in disruptive change and
                                    complete transformation in the business.
                                       Over the years, the CIOs have successfully transformed from a
                                    supporting role to a business problem solver role. But transforma-
                                    tion expectations are more. More often than not, there is no clearly
                                    defined problem.
                                       That is because challenge for businesses today is not from their
                                    traditional competition but from new players disrupting the indus-
                                    try. To compete successfully, they must transform anticipating
                                    change, or better still, dictate the change themselves.
                                       That requires a complete change in thinking on part of the trans-
                                    former-in-charge. CIO Reloaded was all about that new thinking.
                                       Organized in The Westin Gurgaon, on 2nd and 3rd August 2019,
                                    it was two days of insights, incisive keynotes, some introspection
                                    about the anticipated change, and yes, a lot of inspiration.
                                       In his opening address, Kanak Ghosh, Director, 9.9 Group and
                                    Publisher of CIO&Leader, called for collectively thinking about and
                                    preparing for this changed expectation.
                                       The whole agenda was designed to reinforce this message.
                                       It started with a brief to delegates on the flagship item of the
                                    conference—CIO Reloaded workshop.
                                       The CIO&Leader conferences have always been about translat-
                                    ing the big thoughts into actionable agenda. If in 2017, it focused
                                    on the CIOs’ Agenda 2020, this year, the focus was on the theme,
                                    CIO Reloaded. It was all about how to bring about those disrup-
                                    tive changes in business leveraging technology and management
                                    practices.
                                       It was the turn of the speakers to focus on various manifesta-
                                    tions of the Reloaded agenda.
                                       If Vikas Arora, Executive Director - Cloud, Cognitive Software
                                    & Services, IBM India, started with insights on how to drive inno-
                                    vation and growth leveraging hybrid cloud—which has become a
                                    symbol of the seamless change through technology, Ram

6   CIO&LEADER | August 2019
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
20th Annual CIO&Leader Conference

Seshadri, Director - Solutions Consulting, Adobe Sys-     selves into performers rather than sitting spectators,
tems, focused on that Holy Grail of every business        by arranging a Karaoke evening. And what an excite-
– managing customer experience.                           ment it was. More than a dozen CIOs enthralled their
   The big change is neither a distant possibility nor    peers with classic songs from old Hindi movies.
is it wishful thinking. Outcomes leveraging revolu-       While Kishore Kumar was the hot favourite, there
tionary technologies is a very, very real possibility.    were songs of Rafi Saab and Mukesh too. Why, there
Akhilesh Tuteja, Global Cyber Security Practice Co-       were even songs sung by the Big B himself.
leader, Head - Risk Consulting & Partner, KPMG India         The second day began with a couple of parallel
articulated how to achieve that leveraging artificial     breakfast roundtables with partners.
intelligence, the enfant terrible of technology world.       But the excitement was far from over. If the first
But how can you bring about the new big changes           day saw all interesting ideas, insights, introspection,
without transforming the workplace? Rajat Jain,           it was time for some inspiration. Not from any man-
Regional Sales Manager - Client Solutions, Dell,          agement gurus or spiritual leaders but straight from
focused on that aspect – the future of workplace.         a man, who has brought about a revolution in build-
   It was time for the CIO Reloaded workshop. CIOs        ing a dream and giving hope to achieve that dream
worked in groups of 3-6 to brainstorm, devise and         to the marginalized. Anand Kumar, the man behind
present their ideas on 17 such identified areas. Each     the Super 30 (now a successful movie) and simplic-
such group was headed by a senior CIO. The advices        ity personified, spoke, in his unassuming manner
and ideas are being compiled by the CIO&Leader            how he built the Super 30 and what was his learning.
editorial to a docket of knowledge, that will be sent     The delegates loved every word he spoke.
to more than 1000 CIOs and IT Heads across Indian            After a panel discussion on AI and a very useful
organizations.                                            talk on Trends in Tech Leadership Hiring by ace
   After a panel discussion on Hybrid IT, and a couple    recruiter Vijay Venkatesh, it was time for the last
of talks—AI at scale by Arun V Chearie of SAS India       item on the agenda.
and on Data Protection by Peter Yamasaki of Druva,           To repeat a cliché, it was truly last but not the least.
it was time for the immensely popular Idea Cafes,         Why, in terms of sheer excitement, it was something
that have withstood the test of time. They have been      we have rarely seen in any such conference, includ-
a regular feature of CIO&Leader conferences in all        ing ours.
these years.                                                 Called CIO Big Fight, it was about groups of CIOs
   But this time, there was a difference. Realizing the   debating for and against an interesting manage-
need for CIOs to meaningfully connect together dif-       ment issue. That itself was not a spectacularly new
ferent business needs and disparate technologies,         format. What was, was the way other CIOs (in audi-
there was a contest designed to achieve the same.         ence) were supposed to show their appreciation.
Called the Big Idea contest, it required that CIOs        There were two sets of coloured balls (Green and
stitch together four keywords – business and tech-        Red). Every CIO group speaking for on a topic given
nology terms – to come out with a strategy for an         was the Green team and the one speaking against
enterprise to bring about a technology-led change.        it was the Red team. The audience was to show
   The day’s agenda ended with parallel wine-and-         their appreciation by throwing the right coloured
cheese sessions along with partners.                      ball to the stage, which were all collected in two big
   The day’s agenda was over, but not the Day’s. The      baskets. The recipient of the higher number of balls
evening waited for the most-awaited component of          was the winner. The delegates went crazy even as
the event: The CIO&Leader Samman. Introduced on           director Kana Ghosh ‘incited’ them to throw with his
the occasion of the 20th anniversary of the confer-       sharp wit.
ence, the idea was to honour the veteran CIOs in             The agenda item was over, but not before two
the industry, chosen by a panel of erstwhile CIOs.        dozens CIOs coming to editors Giridhar and Shya-
The jargons, the business ideas, the fun of the day       manuja and ‘demanding’ that it be made a regular
gave way to a sombre and solemn evening of the            feature in all future CIO&Leader conferences. One
Samman night. The recipients of the Samman not            even raised a slogan. For once, the targets of the
only got spontaneous standing ovations from the           slogans loved it.
delegates, the idea was well-appreciated.                    The event was rounded up with announcement
   It was time for the end of the Day. And time for       and handing over of the prizes for the Big Idea con-
some entertainment. This time, going against the          test and CIOs departed to meet again in CIO&Leader
convention, CIO&Leader tried to turn the CIOs them-       Conference 2020

                                                                                             August 2019 | CIO&LEADER   7
Driving the Mandate for - 20th CIO&Leader Conference - CIO&Leader
20th Annual CIO&Leader Conference

The 20th CIO&Leader
Conference
8   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

CIO Reloaded: Powering the Next Transformation – with this theme, the
20th iteration of CIO&Leader Conference kicked off on Friday, August 02
and concluded on Saturday, August 03, 2019.
Businesses today know that they must transform and want to—leveraging
technology and data. But to transform successfully they need a driver in
charge. A natural choice for this leadership role is the CIO. The question,
however, is – Are CIOs ready to lead that change?
Over the years, CIOs have successfully transformed from a supporting
role to a business problem solver role. But business transformation
expectations are much more. More often than not, there is no clearly
defined problem. That is because challenge for businesses today is not
from their traditional competition but from new players disrupting the
industry. To compete successfully, they must transform the business
anticipating change, or better still, dictate the change themselves.
This requires a complete change in thinking on the part of the
transformation-in-charge. The theme, ‘CIO Reloaded’, is essentially derived
from that—the need for complete change.
The conference held at Westin, Gurgaon, had an exciting agenda that
revolved around the central theme - CIO Reloaded. There were CIO
Reloaded workshops, discussion-oriented ideas cafe, expert keynotes
(especially, motivational talk by Anand Kumar, Founder & Mentor, Super
30), CIO&Leader Samman (honouring deserving long-standing CIOs), CIO
Big Fight, Wine & Cheese sessions, breakfast briefings and many other
interesting formats, with the right mix of fun and action!

                                                           August 2019 | CIO&LEADER    9
DAY 1: Friday, 2nd August, 2019

             As the day unfolded...

                                                      (Anti-clockwise) Rush
                                                      to register: Delegates at
                                                      the Registration Desk;
                                                      Fuel for the body:
                                                      Delicious breakfast
                                                      being enjoyed by
                                                      delegates on arrival;
                                                      It's not just business
                                                      here: Delegates in a
                                                      lighter and excited
                                                      mood before the
                                                      conference

                                               Welcome note: Kanak
                                               Ghosh, Publisher & Director,
                                               CIO&Leader, 9.9 Group
                                               welcoming the delegates

10   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                                                           Our change manager:
                                                                           R Giridhar, Group Editor,
                                                                           CIO&Leader, 9.9 Group
                                                                           moderating the conference

Time for mind games: Delegates at the CIO Reloaded Workshop 1

                                                                    August 2019 | CIO&LEADER       11
20th Annual CIO&Leader Conference

                                    A talk that matters: Kamal
                                    Kashyap, Director - Public
                                    Sector, HPE delivers
                                    the opening talk of the
                                    conference on 'Advancing
                                    the Way We Live & Work'

 Serious business here: Vikas
   Arora, Executive Director -
 Cloud, Cognitive Software &
 Services, IBM India provides
  his views on 'Hybrid Cloud:
        An Open Platform for
      Innovation and Growth'

12   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

    Learning in progress: An
insightful talk on 'Customer
  Experience Management'
 by Ram Seshadri, Director
     - Solutions Consulting,
             Adobe Systems

Rapt attention: Delegates listening attentively to the speakers

                                                                      August 2019 | CIO&LEADER   13
20th Annual CIO&Leader Conference

     Intelligence matters: Akhilesh Tuteja, Global Cyber Security Practice Co-leader, Head - Risk Consulting & Partner, KPMG India shares
his views on 'Using Artificial Intelligence to Drive Real Outcomes'

                                                                                                                            For a bright future:
                                                                                                                            Rajat Jain, Regional
                                                                                                                            Sales Manager -
                                                                                                                            Client Solutions, Dell
                                                                                                                            Technologies provides
                                                                                                                            tips on 'Technology &
                                                                                                                            Future of Workforce'

14    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

   Networking &
    food make a
    good match:
     Well-earned
        break for
  delegates with
      a delicious
luncheon spread

             Men & women at work: Delegates at CIO Reloaded Workshop 2

                                                                             August 2019 | CIO&LEADER   15
20th Annual CIO&Leader Conference

             The panel discussion was highly interative with the panelists giving
             their views on 'Hybrid IT' and its importance in the current scenario

    The future is here: A thought-provoking Panel Discussion on 'Hybrid IT - The Future is Now a Reality'; Moderator (extreme left):
R Giridhar, Group Editor, CIO&Leader, 9.9 Group; Panelists (L-R): Sumit Malhotra, CIO, Times Internet; Arvind Sivaramakrishnan,
CIO, Apollo Hospitals; Devendra Taneja, Managing Director, PC Solutions; Ashwin Khorana, CIO, Jana Small Finance Bank

             Just for a lark: To keep the mood light, lucky draw was conducted
             in-between and indeed there were some lucky winners!

16    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                            Insightful: An interesting
                                            talk on 'AI at Scale' being
                                            presented by Arun V
                                            Chearie, Director - Customer
                                            Advisory, SAS India

 New goals: Pete Yamasaki,
Vice President - APAC, Druva
   shares his views on 'Why
Data Protection is Your Next
       SaaS Transformation'

                                   August 2019 | CIO&LEADER         17
20th Annual CIO&Leader Conference

             A cafe with a difference: Delegates at Ideas Cafe

     The Ideas Cafe is a structured process that aims to
facilitate an open and creative conversation among groups
of people on topics of mutual interest, to surface collective
knowledge and experiences, share ideas and insights

18    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                                    It's all about customers: Adobe 'Wine & Cheese' Session on 'Delivering
                                                    Unparalleled Customer Experience in Digital Era' moderated by Vikas
                                                    Gupta, Publisher & Director, CIO&Leader, 9.9 Group

           Security matters: Tata Communications' 'Wine &
    Cheese' Session on 'Secure Your Cloud-enabled Digital
 Transformation Journey' moderated by Mahantesh Godi,
Director - Community Engagement, CIO&Leader, 9.9 Group

                                                                                     August 2019 | CIO&LEADER                19
20th Annual CIO&Leader Conference

                                                            Automation's new frontier: ServiceNow 'Wine & Cheese' Session on
                                                            'Enhancing User Experience through Technology Automation' moderated
                                                            by R Giridhar, Group Editor, CIO&Leader, 9.9 Group

                       Understanding the new order: HPE 'Wine &
                         Cheese' Session on 'Consumption-based
                     World' moderated by Kanak Ghosh, Publisher
                                & Director, CIO&Leader, 9.9 Group

20   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                               Can't sing, will karaoke: Full-on Entertainment provided
                               by Super DJ with Delegates participating in Karaoke

  Time to unwind: Delegates
  enjoying Cocktail & Dinner
- Good break indeed from a
                   long day!

                                            August 2019 | CIO&LEADER              21
DAY 2: Saturday, 3rd August 2019

                    As the day took off...

Some new knowledge: IBM Breakfast Session on 'Modernization for the Cloud and AI Era' moderated
by Kanak Ghosh, Publisher & Director, CIO&Leader, 9.9 Group

      Tips for a new gameplan:
      Druva Breakfast Session
         on 'Transforming Your
     Data Protection Strategy:
      A Cloud-first and Unified
     Game Plan' moderated by
      R Giridhar, Group Editor,
        CIO&Leader, 9.9 Group

22    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                                       Keynote Talk

                                                             Acing Success: Motivational
                                                             Keynote Talk by Anand Kumar,
                                                             Founder & Mentor, Super 30...
                                                             truly, lots to learn and inspiring
                                                             for all

        Kingmaker: The
      audience giving a
    standing ovation to
Anand Kumar, Founder
 & Mentor, Super 30 for
     his wonderful talk

                          Winner takes it all: The popularity of
                          Anand Kumar, Founder & Mentor,
                          Super 30 was there to be seen!

                                                 August 2019 | CIO&LEADER                 23
20th Annual CIO&Leader Conference

             The panel discussion was indeed insightful as it emphasized the importance of framing a
             transformation strategy as more and more organizations focus on Cloud and Artificial Intelligence

    Learning on cloud: An engaging Panel Discussion on 'Journey to Cloud & AI - Developing a Transformation Strategy' conducted by R Giridhar,
Group Editor, CIO&Leader, 9.9 Group (extreme left); Panelists (L-R): Seema Kumar, Country Leader - Cloud Technical Sales & Architecture, IBM
India South Asia; Vasudevan V, CIO, E.I.D. Parry (India); Lalit Popli, Head - IT, ICICI Prudential Asset Management Co; Sukanta Kumar Nayak, Vice
President, Aditya Birla Management Corporation; Rajiv Chandra, Chief GM - IS, HPCL

 Talent hunt: Vijay Venkatesh,
        Senior Vice President -
         Executive Search, The
   HeadHunters highlights on
      'Trends in Hiring in Tech
             Leadership Roles'

24    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

The big fight: CIOs 'fighting' it out at 'CIO Big Fight'

Prize Distribution - Unlimited Happiness of Delegates

                                                                        Vote of Thanks & Closing
                                                                    Remarks by R Giridhar, Group
                                                                    Editor, CIO&Leader, 9.9 Group

                                                               August 2019 | CIO&LEADER             25
20th Annual CIO&Leader Conference

                                        Connecting
                                           The
                                    O        T                S
        D
        Getting the big idea—from disparate business and technology
     keywords—is not an easy task. When IT leaders tried, many came out
           with flying colors. We present some of the best ideas...

26   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

  A
                  long-standing complaint     logical capability are coming up. Some            That is what we decided to give to
                  of business executives      emerging technologies like Big Data, AI,       the IT leaders as a challenge—in the
                  about technology leaders    IoT and Blockchain, have brought in revo-      recently concluded annual CIO&Leader
                  has been their inability    lutionary changes.                             Conference. We created a list of key-
                  to think on plain canvas.      That requires that organizations think      words—some of them were about busi-
While many CXOs today see CIOs as             of business challenges, opportunities          ness metrics, growth, consolidation;
excellent problem solvers, they never         and technologies together, not sequen-         some were about business needs, cus-
forget to add in the same breath that         tially, which essentially means IT lead-       tomer experience, some technologies
the problem needs to be well-defined for      ers should be able to provide business         Artificial Intelligence.
them to be able to solve it.                  inputs based on their understanding of            The keywords were–Transformation,
   Today’s CIOs have come a long-way          emerging technology landscape.                 Insight, Artificial Intelligence, Customer
from the tech-obsessed, nuts-and-bolts           Understanding of business and               Experience, Growth, Consolidation,
executives they were at one point of time.    understanding of emerging technology           Hybrid, Innovation, Automation and Risk.
Their understanding of the business is        landscape, together, is not enough to be          Each participant was given four such
now second to none. They can speak on         able to do that effectively. They must be      random keywords out of these ten. They
business issues with ease.                    able to integrate disparate, isolated busi-    were expected to combine them to create
   Yet, the above-stated challenge—the        ness challenges and opportunities and          meaningful business strategies. And they
discomfort, if not complete inability, to     disparate technologies and technology          did—and how! Out of about 80 IT lead-
see the big picture—remains.                  practices to maximize business value.          ers who participated, at least half could
   In fact, one can argue that the newer         In short, it needs an ability to            come out with really useful and coherent
positions like Chief Digital Officer are a    connect the dots—comprising                    strategies. About twenty of them were
direct fallout of that.                       business imperatives, practices, tech-         impressive. We chose nine out of those
   Today, technology is not just impacting    nologies, functions—to create meaning-         strategies as winning strategies. We pre-
products and processes, it is impacting       ful strategies.                                sent those strategies and winners here,
business strategies as well. Newer busi-         For the next generation leaders, it is an   along with their keywords.
ness models based on the new techno-          absolute need.

“To get better customer experience,            “Create the culture of innovation;            “CIO’s C is for Customer Experience,
an insight into the expectation and             get the complete insight of your                   not only the old thrust of
  behavior of customer reflecting               business; consolidate and create                Consolidation. That customer
 in the data during interaction will             a roadmap and get the best by               experience would come with digital
  need to be set up using a hybrid            deploying Artificial Intelligence and              transformation resulting in
approach of analysis and empathy.”             create impact on business to make                       business growth.”
                                                         it future-ready.”
           Harnath Babu                                                                              Kamal Karnatak
            Cio, Kpmg                                Jitendra Mishra                                Group CIO, RJ Corp
                                                VP & CIO, Alembic Pharma
              Keywords                                                                                     Keywords
          Hybrid, Insight,                                  Keywords                            Growth, Customer Experience,
        Customer Experience                   Insight, Innovation, Consolidation,               Consolidation, Transformation
                                                     Artificial Intelligence

                                                                                                 August 2019 | CIO&LEADER          27
20th Annual CIO&Leader Conference

“Transformation should be driven       ‘Automation for Industry 4.0 and       “Business and market insight
 with customer experience at the       NextGen CRM for great customer         blended with innovation and
  core. Artificial Intelligence as a     experience using hybrid cloud     automation considering IT security,
tool has the ability to provide new     can generate insights to deliver     compliance and risk, can lead to
                                        business value from shop-floor             accelerated growth
insight for delivering an improved
                                                 to top-floor.’                       in revenue.”
      customer experience.”
                                              Rupesh Nain                          Saloni Vijay
          Rahul Puri
                                           Head - IT, JCB India                  GM, Vodafone Idea
VP - IT, Devyani International
                                                 Keywords                             Keywords
           Keywords
                                        Insight, Customer Experience,           Risk, Innovation, Growth,
 Transformation, Insight, Artificial
                                             Hybrid, Automation                          Insight
Intelligence, Customer Experience

  “Growth is possible only when         ‘Consolidation of information        ‘We use Artificial Intelligence-
consolidated customer experience        from various data sources and          infused automation across
 is effectively used as insight by        insights can transform the            the whole supply chain in
            a business.”                    customer experience.’                our organization to drive
                                                                              transformational growth in
    Satyanand Shukla                      Shiv Shankar Singh                            business.’
 Head - IT, IFFCO MC Crop                VP - IT, ABans Group of
          Science                              Companies                      Sudhansu Karmokar
                                                                            Head - IT, Safari Industries
           Keywords                              Keywords
                                                                                      Keywords
     Growth, Insight, Customer              Insight, Consolidation,
     Experience, Consolidation            Transformation, Customer         Growth, Transformation, Artificial
                                                  Experience                   Intelligence, Automation

28   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                                         2019
              On the 20th anniversary of CIO&Leader Conference, we honoured
                  10 visionary IT leaders in India for their leadership, vision,
               professional excellence and contribution to the community. The
                  recipients were selected by a jury panel of erstwhile CIOs.

       Annie Mathew        Arvind Sivaramakrishnan      Parthasarathy VS         Rajeev Jorapur            Rajesh Chopra
      CIO, Mother Dairy               CIO            Group CIO & Group CFO   Sr Vice President & CIO    Sr Vice President - IT
     Fruits & Vegetables       Apollo Hospitals          Mahindra Group             Bajaj Auto         Oberoi Hotels & Resorts

     Rajesh Uppal,              Srinivas Tata           Suresh Kumar            Umesh Mehta                  Vijay Sethi
 Sr Executive Director -          Group CIO              CIO & Partner             Global CIO             CIO, Head - HR &
        HR & IT                Kalpataru Group          Grant Thornton       Jubilant Life Sciences         Head - CSR
  Maruti Suzuki India                                                                                     Hero MotoCorp

30    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

The Idea
The idea of Samman came when we were looking               We decided to follow the peer nomination route
at celebrating the 20th anniversary of annual            and asked the CIOs to nominate a maximum of three
CIO&Leader Conference. Rather than making a song         CIOs for the honour.
and dance about ourselves and boasting about what          But before that the criteria were finalized, in
we have done—we thought of acknowledging the             consultation with the jury. To be considered for the
people who have made it possible, not just by being      Samman, the CIOs needed to meet the following
helpful and cooperative but also by actively guiding     basic criteria:
us, showing us the way, whenever we have needed            He/she needed to have a minimum of 30 years of
their advice. In the classic Indian way, we thought of     professional experience. Those in their 30th year
showing our humble respect to the veteran leaders          were also to be considered.
among them.                                                Out of those years, at least five should have been
  That explains why we chose a Sanskrit word,              as a CIO
Samman, for the honours.                                   He/she needed to be currently serving as a CIO in
  “The CIO&Leader Samman, as the name denotes, is          India. Those who have retired or are serving in a
an honour for the veteran CIOs for their contributions     non-CIO role or are based outside India were not
and achievements. It is not an award. We, as a             considered
community cause facilitating platform, can only            For all these considerations, 30 June 2019, was
honour them with humility, not bestow awards on          taken as the reference date.
them,” says Kanak Ghosh, Publisher, CIO&Leader and         These criteria were publicized for the people who
Director 9.9 Group.                                      would nominate. Many CIOs came back with their
                                                         nominations.
Methodology                                                While each of the valid nomination—those meeting
Once the idea set in, the question was—who would         the criteria—were considered by the jury for the
select the honourees? We thought the best people         honour, the number of nominations had no bearing
to do that would be the people from the same             on the final selection. That choice was completely
community, who have literally ‘been there, done that’.   the jury’s.
  For the purpose, we requested three highly               The jury took into account the CIOs’ professional
respected erstwhile CIOs to be part of a jury panel.     achievements, use of IT to maximize strategic values
The three jury members were:                             for businesses that they have been associated
  Rajeev Seoni, former CIO, Ernst & Young India          with, their leadership, and their contribution to and
  Rajiv Garg, former Executive Director at BHEL          participation in the community cause.
  TG Dhandapani, former CIO, TVS Motors and                Here are a few snippets from the CIO&Leader
  Sundaram Clayton Group                                 Samman...

                                                                           August 2019 | CIO&LEADER       31
20th Annual CIO&Leader Conference

                                                                                                   It's not an award, it's an honour:
                                                                                                   Shyamanuja Das, Managing
                                                                                                   Editor, CIO&Leader, 9.9 Group
                                                                                                   kick-starting the CIO&Leader
                                                                                                   Samman 2019

   Stalwarts all: Jury at CIO&Leader Samman 2019; (L-R) Rajeev Seoni, former CIO, Ernst & Young India; TG Dhandapani, former CIO,
TVS Motors and Sundaram Clayton Group; Rajiv Garg, former Executive Director at BHEL

32    CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

                                                               Annie Mathew, CIO,
                                                            Mother Dairy Fruits &
                                                            Vegetables being honoured

                                                                                    Arvind Sivaramakrishnan, CIO,
                                                                                 Apollo Hospitals being honoured

   Rajesh Chopra, Sr Vice President - IT,
Oberoi Hotels & Resorts being honoured

                                                                                                      Rajesh Uppal,
                                                                                          Sr Executive Director - HR
                                                                                            & IT, Maruti Suzuki India
                                            Suresh Kumar, CIO &
                                                                                                     being honoured
                                            Partner, Grant Thornton
                                            being honoured

                                                                            August 2019 | CIO&LEADER            33
20th Annual CIO&Leader Conference

                                      Vijay Sethi, CIO, Head - HR & Head -
                                     CSR, Hero MotoCorp being honoured

 Umesh Mehta, Global CIO, Jubilant Life Sciences being honoured

 Framed for eternity: Samman Recipients and Jury members, all in one frame!

                                                                                  It's special: Launch
                                                                              of special edition of
                                                                              CIO&Leader Magazine
                                                                              featuring the Samman
                                                                              Recipients

34   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

Appreciation
The delegates' excitement and happiness over two well-spent days poured
out in their words of praise for our efforts. We captured the same...

“Thoroughly enjoyed the
warm hospitality and                                       Kamal Goel
                                                           Senior Vice President - IT,
superbly curated sessions,                                 Anand Rathi Financial
                                                           Services
inspirational talk by Anand
Kumar and of course the
Big Fight! It was truly a                      “The conference had
memorable experience!”                         excellent sessions and
                                               format. Additionally, it
                                               was indeed great team
                   Atul Kirane
                   Vice President - Systems,   work and the team was
                   ISMT
                                               extremely hard-working.”

“The 20th annual CIO&Leader
Conference was really                                        Prasad Pate
                                                             Head - IT (Corporate),
wonderful. Kudos to Team 9.9.                                KSB Pumps

The entire conference was very
well managed and the sessions
were extremely interesting.”                    “Thanks to the entire
                                                9.9 team for making
                                                excellent arrangements.
                   Mohan Shah                   The conference had
                   Head - IT, DTDC Express
                                                interesting content and
                                                creative sessions.”

36   CIO&LEADER | August 2019
20th Annual CIO&Leader Conference

“Thanks to the 9.9 team
for organizing such a
wonderful conference.                            Saloni Vijay
                                                 GM, Vodafone Idea
The inspiring keynote
address by Anand Kumar,
Founder & Mentor, Super
30 and the ‘Samman’                “The arrangements at the
recognition to enterprise          20th annual CIO&Leader
IT stalwarts were key              Conference were truly
highlights.”                       fantastic. The conference
                                   was really wonderful and
                                   insightful. The motivational
            Rupesh Nain            keynote address by Anand
            Head - IT, JCB India
                                   Kumar, Founder & Mentor,
                                   Super 30 was the best!”

“Thanks to the 9.9 team
for hosting such an                              TG Dhandapani
                                                 former CIO, TVS Motors and
amazing conference. The                          Sundaram Clayton Group

arrangements were very
good and CIO Reloaded
workshop and Ideas Cafe            “It was a well organized
along with other sessions          conference and contents
were truly insightful.”            are par excellence. It
                                   was also my pleasure
                                   honouring deserving and
           Sunil Pandey            long-serving CIOs their
           CIO, Sterlite Power
                                   due recognition through
                                   the wonderful ‘CIO&Leader
                                   Samman’ initiative.”

                                                August 2019 | CIO&LEADER      37
Technology
Premier League
2019
Smart Strategies
Winning Teams
Delhi
  20th – 21st Sept 2019
  Pullman & Novotel, Aerocity

Mumbai
  4th - 5th Oct - 2019
  Grand Hyatt, Santacruz

Bangalore
  11th – 12th Oct 2019
  Sheraton Grand, Whitefield

 To know more, visit tpl2019.com
What They Said @Tpl

“
Delighted to
be a part of
                     “
                     The whole
                     experience and
                                           “
                                           Feels like we
                                           are back to
                                                                “
                                                                I think this is one
                                                                of the best & most
                                                                                         “
                                                                                         It’s a wonderful
                                                                                         opportunity
                     the journey                                exciting events
the TPL. It’s        we had over 2
                                           college; all of us   which I have faced
                                                                                         for the IT team
an amazing           days during the       are working and      – The Technology         who is always
format, the          TPL was quite         brainstorming        Premier League           in the backdrop
case studies         enriching, exciting   on the project.      —where we                to show their
are for real and     and rewarding.        Its really           have the best            technology
                     There was good                             enterprise
you really have      competition
                                           challenging and      technology teams
                                                                                         and business
to work hard         between the           we have truly        competing with           skills and get
to solve it to       participating         enjoyed it.”         each other to win        recognized.”
showcase it to       organizations and                          the title. Thanks
                     valuable inputs       Jai Prakash Sharma   to 9.9 Group &           Sachin Jain
the jury. I really                         EVP - Technology                              CIO,
                     from Google                                Google Cloud for
appreciate the       Cloud as well.
                                           Operations,
                                                                organizing this
                                                                                         Evalueserve
                                           InfoEdge India
efforts by 9.9       Also, this was                             event.”
Group.”              a great team
                     building exercise                          Rajiv Nandwani
Jitendra Singh       for us as everyone                         Director & VP - Global
CIO, JK Cements                                                 Information Security,
                     worked together
                                                                Innodata
                     the whole night on
                     the solution and
                     presentation.”

                     Anup Bhasin
                     VP – Technology
                     EXL Service

                                                                For more information, please contact:
                                                                Vivek Pandey
                                                                vivek.pandey@9dot9.in, +91 98714 98703
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