DISABLED ACCESS GUIDE - Leeds Festival
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
DISABLED ACCESS GUIDE
WELCOME – ARRIVING – WHERE TO GO 2
WHERE ARE YOU STAYING ONSITE? 3
IMPORTANT ARRIVAL INFORMATION 4
BUGGY SERVICE 5
LEEDS ACCESS SITE MAP 6
THE ACCESS TEAM & HELPERS 7
ACCESS ARENA MAP 9
GENERAL ACCESS INFORMATION 10
ACTIVATIONS AT LATITUDE 12
PERFORMANCE INTERPRETING 13
ACCESSIBLE VIEWING PLATFORM TERMS & CONDITIONS 14
TO THE PERSONAL ASSISTANT 16
LEEDS GREEN 17
1
WELCOME – ARRIVING – WHERE TO GO
Welcome to Leeds Festival 2018. Ensure you read through this helpful guide. It
contains important information about where to go when you arrive and the process
for collecting the Personal Assistant (PA) tickets and Access Wristbands you applied
for.
No PA ticket or Access Wristbands will be sent out in advance, so you will need to
collect these onsite. Your PA can only gain entry with you. You must have your event
ticket, photo ID and confirmation email or printed letter. We will then wristband both
yourself and your PA.
Read the following Arrival Guidelines so you know what to do when you arrive onsite.
Please note, this guide will be added to the website but will not be printed, if you
would like a hard copy then please print at home.
DISABLED ACCESS BOX OFFICE OPENING TIMES:
WEDNESDAY 22ND August 5:00pm 9:00pm
THURSDAY 23RD August 9:00am 9:00pm
FRIDAY 24th August 11:00am 9:00pm
SATURDAY 25th August 11:00am 9:00pm
SUNDAY 26th August 11:00am 9:00pm
ARENA OPENING TIMES:
THURSDAY 23rd August 5:00pm 3:00am
FRIDAY 24th August 11:00am 3:00am
SATURDAY 25th August 11:00am 3:00am
SUNDAY 26th August 11:00am 3:00am
Please note these times are approximate and subject to Health & Safety checks prior
to each opening. If you arrive before these times, you will not be allowed access until
the site is safe to open.
EARLY BIRD TICKET HOLDER
If you have an Early Bird Ticket the Disabled Access Campsite will be open from 5pm
on Wednesday 23rd August.
WEEKEND CAMPING TICKET
If you have a Weekend Camping Ticket, then you will be able to gain entry into the
Disabled Access Campsite from 9am on Thursday 24th August.
2
WHERE ARE YOU STAYING ONSITE?
If you are staying in the Disabled Access Campsite, then please, pull up near to the
Disabled Access Box Office to collect your wristbands, PA ticket and access bands.
Once accredited you will be able to drive into the campsite to unload. You must
unload within 20mins. Once unloaded you must move your car to the Disabled Access
Car Park. Please follow the signage in place or ask a steward for directions. The car
park is less than a 250-metre walk.
If you are leaving the Disabled Access Campsite on Sunday night after the Headline
act has finished, then you MUST pack up your belongings before 9pm and return your
car to the Disabled Access Car Park. Otherwise you will not be able to leave until after
2am.
On Monday morning you will be able to drive into the campsite at any time to collect
your belongings.
We do not provide accommodation, you must bring a tent. For further information
on what to bring, please visit the Leeds festival website.
Please note our facilities cater for people staying in the Disabled Access Campsite. If
you are staying in other campsites onsite, unfortunately then these facilities cannot be
replicated.
If you are staying in the General Campsites and arriving by Public Transport, then
please go to the Disabled Access Box Office as it is located next to the Public
Transport Hub. This includes the train, shuttle bus and coach.
If you are staying in the General Campsites and arriving by car, then please request a
Disabled Access Car Parking Pass. When you arrive at the Disabled Access Car Park,
please go to the Disabled Access Box Office on arrival to collect your Access
wristbands and PA ticket. You will then be able to enter the general campsites via
Rachel’s Gate.
If you are staying in the General Campervan Field, then please speak to the Zone
Manager to collect your Access wristbands and your PA ticket. You must notify the
Disabled Access Team if you are staying here.
If you are staying in Pink Moon, then please ask at reception in Pink Moon for your
Access wristbands and PA tickets. You must notify the Disabled Access Team if you are
staying here.
3
If you have a guest ticket or are a local resident collecting tickets from the Local
Resident Box Office, then you can collect all tickets from the Disabled Access Box
Office. They are next door. You must notify the Disabled Access Team, so you can
collect your correct event wristbands, Access wristband and PA ticket from the
Disabled Access Box Office.
CHECK IN ID: Please note, to check in with us, you must have Photo ID for the
disabled access customer. We are happy to accept photocopies of your identification
if you would prefer not to bring it with you to the festival.
We accept the following forms of ID: Passport, Driving Licence, Citizen Card, ONE-
ID4U, Validate, Young Scot, Connexions Card, Portman Group Card, UreLife® cards
and The Access Card.
BUGGY SERVICE
A complimentary buggy service for Disabled Access Customers will be in operation at
the below times. This service will not be available outside of the allocated times. The
service is only available for the Disabled Access Customer and your PA. To see the
Disabled Access Buggy route, look at the Leeds Festival Access Map (page 8 of this
guide).
TIMETABLE:
Thursday 5.00pm 12.00am
Friday – Sunday 12.00pm 12.00am
4
IMPORTANT ARRIVAL INFORMATION - TRAVELLING
TO SITE
Travel advice will be available via social media and the Leeds Festival website.
DISABLED ACCESS PARKING: Parking and Drop Off car passes have now been
sent from noreplycarpass@festivalrepublic.com. You should have received your
parking pass by now. Please check junk folders.
If you haven’t received this pass, then please email us on access@leedsfestival.co.uk
YOU MUST DISPLAY YOUR PASS TO GET THROUGH THE ROAD CLOSURE
PUBLIC TRANSPORT: The public Transport Hub is located next to the Disabled
Access Box Office. There will be a buggy service running from the Disabled Access Box
Office and then to the Disabled Access Campsite and Disabled Access Arena Entrance.
There will be waiting times during our busiest periods, please be patient.
If you are staying anywhere else onsite, then please note, we are unable drop you off
anywhere else onsite due to strict vehicle restrictions in place.
GENERAL CAMPSITE: If you have chosen to stay in the General Campsite then
we advise you to request a Disabled Access Parking Pass or Pick up and Drop off Pass.
If you have chosen to park in the general car parks you must notify the Disabled Access
Team, we can’t pick you up from the general car parks so you must make your own
way into the Festival.
5
LEEDS ACCESS SITE MAP
6
THE ACCESS TEAM & HELPERS
The Access Team Natalie, Mina, Katie, Amanda and Alice have all been working in
Head Office planning for the festival. One of the team will be visiting the Disabled
Access Campsite everyday around 11am. If you have any feedback, that we may be
able to deal with onsite, please direct it to them in the Campsite Info Tent.
CAMPSITE MANAGER: We have two campsite managers who are on duty from
Thursday – Monday, providing cover 24 hours a day. They are identifiable by their
unique tabard. Please do not hesitate to ask them any questions or advice on
anything you are unsure of and report any issues to them – big or small.
CAMPSITE HELPERS: We have campsite helpers known as CATS roaming the
campsite, helping unload luggage and assisting the campsite managers. During busier
arrival times the helpers may be assisting other customers. Please note they are
there to assist the Disabled Access Customers where required, they are not there to
erect tents or carry additional party members luggage or beer! Please be mindful and
respectful of this.
CAMSPITE SECURITY: Security are based in the Campsite 24 hours a day. They
are easily identifiable by the coloured, numbered tabards they wear. If you require
any assistance please do not hesitate to ask them, they are fully briefed and there to
be helpful. Please feed back to the campsite manager any issues good or bad and try
to note the number on their tabard.
ARENA MANAGER: Amy Bower is back this year ensuring that the Arena is
running smoothly. At every Disabled Platform in the Arena we will have a team of
security and stewards.
If you require any assistance, please do not hesitate to ask them as they are there to
be helpful. Please report back to Amy any issues, good or bad, and try to note the
tabard number of the person that dealt with you.
If you need to report anything to Amy, she can be found on the platforms or at our
brand-new info tent located by the cross roads in the Arena, next to the Information
Tent. Please see the Access Arena Map for exact location.
If you are unable to locate a member of the Access Team, we advise locating a
member of festival staff. They can always contact us on the radio, though there might
be a slight delay getting to you during busier periods.
FOR ONSITE EMERGENGIES: Call our team on 07731170456 (9am-9pm)
7ACCESS ARENA MAP
8GENERAL ACCESS INFORMATION
We want to make sure that Leeds is an enjoyable experience for you, here are a few
important points you’ll want to check out.
LEEDS APP: The official app for Leeds is available for free now on Apple and
Android. Within the app you can favourite artists to get reminders before they go
onstage. Explore the line-up via our ‘Discover’ tab which will show artists in order of
who’s up next. There’s also the schedule that breaks down the performances by day /
stage / time. All the latest festival information can be found under ‘info’ and the
latest site map under ‘maps’. Keep notifications on for the latest festival information
over the weekend.
Download it for free now from the Apple App Store and Google Play Store.
SITE TERRAIN: Leeds Festival is situated in the grounds of Bramham Park. This is an
outdoor event on Grass. The ground is not level and some areas of the Arena has
steep inclines. The route from the Main Arena to the Disabled Access Campsite has a
steep incline and we advise all Access Customers that have problems with mobility to
make use of the Disabled Access Buggy Service.
MEDICAL AND WELFARE: There are medical and welfare facilities in both the
Village and the Arena. The Village facility is operational 24 hours a day. If you require
medical assistance, please alert a member of security.
TOILETS: In the Arena, all toilets are located at the access viewing platforms. There
is also a disabled access toilet behind the village welfare point.
ARENA ENTRANCE: There is a dedicated Arena Entrance for our Access
Customer’s. Please go through the Disabled Campsite and into the Arena.
CAMPSITE INFORMATION POINT: Attitude is Everything work closely with Festival
Republic to improve disabled peoples’ access to live music. They will be running the
Information Tent in the Disabled Access Campsite. Pop in and say hello!
Thursday 13th 5.00pm 8.00pm
Friday 14th 9.00am 9.00pm
Saturday 15th 9.00am 9.00pm
Sunday 16th 9.00am 9.00pm
VIEWING PLATFORMS: There are Viewing Platforms at the Main Stage, BBC Radio
1 Stage, BBC Radio 1 Dance Stage, The Lock Up / Pit, Festival Republic Stage, BBC
Radio 1 Extra Stage & Cinema, BBC Music Introducing Stage and Alternative Stage.
Please refer to the Map of page 8.
9ACTIVATIONS AT LEEDS
McFLURRY: Access Customer’s will have priority access in the exit lane of the
Activation, please show your Disabled Access Wristbands to the Security guard as you
enter.
CARLESBERG: There will be a ramp in place, to gain access to the bar. Please
speak to the staff and security around if you can’t find it.
CO-OP: The shop will be accessible, there will be ramps going in to the CO-OP
store.
THE BULLEIT TRUCK BAR: This is a ground level activation.
10PERFORMANCE INTERPRETING
BSL Performance Interpreting will be taking place at Leeds. If you would like to find
out any more information about this, then please go to the Disabled Access
Information tent in the Arena.
FRIDAY SCHEDULE
ACT STAGE TIME
Evelyn Mok ALTERNATIVE STAGE 12.35
The Joy Formidable BBC RADIO 1 STAGE 12.50
Tom Allen ALTERNATIVE STAGE 13.05
J Hus MAIN STAGE 16.40
The Vaccines MAIN STAGE 18.00
Courteeners MAIN STAGE 19.20
Kings of Leon MAIN STAGE 21.00
SATURDAY SCHEDULE
ACT STAGE TIME
Tiff Stevenson ALTERNATIVE STAGE 14.40
Post Malone MAIN STAGE 15.35
The Kooks MAIN STAGE 18.10
Wolf Alice BBC RADIO 1 STAGE 22.00
Fall Out Boy MAIN STAGE 21.15
SUNDAY SCHEDULE
ACT STAGE TIME
Dua Lipa MAIN STAGE 16.45
Special Guest TBC TBC
Panic at the Disco MAIN STAGE 19.35
Kendrick Lamar MAIN STAGE 21.30
11ACCESSIBLE VIEWING PLATFORM TERMS &
CONDITIONS
• Platforms operate on a first-come, first-served basis.
• If the platforms become full we operate a one-in one-out policy.
• Access to the viewing platform is strictly controlled. You need to apply in
advance.
• PAs are welcome to use available seating, however please vacate if a disabled
customer requires a seat or you are asked to do so by a steward.
• Smoking is not permitted. This includes e-cigarettes.
• Some viewing platforms have power points for charging electric
wheelchairs/medical equipment only. Please ask staff for details.
• Staff reserve the right to ask customers to leave the platform.
• Use of the platform implies acceptance of these conditions.
Strobe Lighting, Special Effects and Fireworks may be used in performances.
12TO THE PERSONAL ASSISTANT
Welcome to the festival. We want to highlight a few points to help you enjoy your
festival experience as a PA.
You are attending the festival to accompany and assist the person who chose you as
their PA. Should it become apparent you are not carrying out this role we have the
right to eject you from the festival.
What is expected of a PA.
• It is important you are willing and able to assist and help with the required
needs of the person who chose you as their PA throughout the festival.
• You need to be available and able to help them in an evacuation or emergency.
Tips for an enjoyable experience:
• Familiarise yourself with the facilities and meet the campsite staff.
• If you encounter any problems, know you can contact the Access Team who
will try to find solutions.
• Check the weather beforehand and wear appropriate clothing.
13GREEN LEEDS
Since 2007 Leeds have participated in Creative Green Certification. This is an external
assessment by Julie’s Bicycle – a charity who support the creative industries to act on
climate change – to measure our understanding, commitment, and improvement
towards environmental sustainability. In 2017 we achieved an awesome four out of
five stars and we won the Best Festival award at the Creative Green awards 2018! We
could not have done any of this without your help, so a huge thank you to the
environmentally conscious Reading / Leeds community who participated in our
initiatives. Read how you can get involved this year below:
BECOME A RECYCLING CHAMPION: When you get to the festival you will be given
a clear and a green bag.
When you bags are full bring them to the recycling point and sort them into the
different materials, you can also grab more recycling bags from here.
14THREE BIN SYSTEM: We run a three-bin system at the festival, which means every
bin station will be formed by 3 bins:
COMPOST: When you buy food from the traders, everything your food comes in is
compostable, so plates, cutlery and napkins can be placed in the compost bins along
with the food scraps. Please make sure NO PLASTIC goes into the compost.
RECYCLE: Plastic bottles, aluminium cans, newspapers, magazines and clean and
dry cardboard (no used greasy pizza boxes as these do not recycle).
GENERAL WASTE: There should be minimal left over that goes into General Waste.
BIN YOUR BUTTS: Every butt must be picked up by hand, so it would be awesome
if you did not flick your cigarette and put it out before you bin it.
TAKE YOUR TENTS HOME: We ask you to please take your tents and camping
equipment home with you. If you leave it in the field it will most likely end up in
landfill or incineration. If you have any broken or unwanted tents, chairs or gazebos,
empty batteries, unopened tins of food, etc please take them to the Recycling Points
and hand them to a member of the Green Team so that we can deal with it properly.
If you wish to donate your tent to charity, please take it to your local charity shop.
1516
You can also read
