Directory of Community Services - Guide to Programs and Services in Hamilton Substance Use, Mental Health, Youth, 2SLGBTQIA+, Newcomer, Older ...
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Directory of
Community Services
Guide to Programs and Services in Hamilton (Substance Use, Mental
Health, Youth, 2SLGBTQIA+, Newcomer, Older Adults & Housing
Services)COMMUNITY SERVICES DIRECTORY
Updates to this document are constantly changing due to our region’s response to COVID-19. For the
most up to date information please contact the agency directly. The following is a list of the services
offered for Substance Use, Mental Health, Youth Programs/Services, 2SLGBTQIA+ Services, Newcomer
Services, Older Adult Services, Housing/Shelter Services, and more in the Hamilton area. None of those
listed below are emergency services. Crisis services are Underlined. If you are experiencing a mental
health emergency, please go to the nearest emergency room or call 911 and advise them of your
situation. Please note that many of the following services offer concurrent disorders support as well.
These agencies are noted using ***
SUBSTANCE USE SERVICES Concurrent Disorders Program (SJHH) *** (905-
522-1155, ext. 39207)
Alcohol, Drug and Gambling Services*** (905-546- The concurrent disorders (CD) program operates
3606) through St. Joseph’s Healthcare and is among the first
Offers information to individuals, family members, major mental health programs to provide a
and friends about where to find help. ADGS has competent approach to care for individuals that are
stopped all groups. We are offering phone and video experiencing mental health and addiction issues. One-
counselling and accepting new referrals/self-referrals on-one counselling and groups are being offered
into phone counselling. In-person appointments are virtually (no face-to-face counselling or groups at the
available, on a limited basis. Option 2 to cancel an moment) Groups available virtually: Moving Forward
existing appointment. Option 3 for help with problem Skillfully, Steps, Acceptance & Commitment Therapy
gambling, alcohol or drug concerns. Option 5 for Back (ACT), Dialectical Behavioural Therapy (DBT), Post-
on Track impaired driving program, Option 6 for the Acute Withdrawal Syndrome (PAWS), Smart
Cravings Hotline. Speak with our intake staff Belinda Recovery. All new referrals and intakes are done
for further information or to complete registration through Connect 905) 522-1155, Ext.36499
with our program. ADGS can connect.
We also continue to provide consultation to families
Connect (SJHH) *** (905-522-1155 ext. 36499)
and friends and professionals.
Connect is a centralized intake service for St. Joe’s
Mental Health and Addiction outpatient programs. A
Alternatives for Youth (AY) (905-527-4469)
team of dedicated staff and clinicians dedicated to
Alternatives for Youth (AY) provides substance use
screening and triaging referrals determine the most
counselling services for children and youth ages 12
appropriate outpatient service for each patient and
– 25 years, and those who care about them.
Alternatives for Youth is adjusting our service schedule a first appointment. The Mental Health and
delivery model. We are continuing to provide Addiction outpatient programs offer evidence-based
services however, we are temporarily moving away services in anxiety disorders, mood disorders,
from face-to-face appointments, shifting our schizophrenia and psychotic disorders, neurocognitive
service delivery model to one of offering telephone disorders, eating disorders, borderline personality
appointments and support. We are offering all disorder and emotion regulation difficulties, substance
intake, screening and modified assessment services use disorders, mood difficulties related to the
by telephone and are providing counselling services reproductive cycle, and dual diagnosis (combined
to our current/active clients in the same manner.
mental health concerns and intellectual disabilities). The
SMART Recovery virtual meetings starting May
services are primarily offered for transition-aged youth
2021.
(17-25), adults and seniors. Connect offers referrals to: -
Anxiety Treatment and Research Clinic (ATRC),
Women’s Health Concerns Clinic (WHCC), Seniors
1COMMUNITY SERVICES DIRECTORY
Mental Health Clinic (Hamilton & Brant), Eating includes: 24/7 crisis telephone support, residential
Disorders Program, Mood Disorders Program, Youth withdrawal management, and psycho-educational
Wellness Centre (Early Intervention Stream), relapse prevention. The residential withdrawal
Community Psychiatry Clinic (CPC) & East Region MH management program is open with 7 available beds
Services (Concurrent Disorders Program, General for community members. To access a bed, a negative
Psychiatry Clinic, Bridge to Recovery Program, Covid-19 test is required within 96 hours of admission.
Borderline Personality Disorder Service), Cleghorn Early There are an additional 7 beds for men who have
Intervention Clinic, Schizophrenia Outpatient Clinic completed the withdrawal management, where
(SOC), Developmental Dual Diagnosis Program . If you recovery/treatment planning and next steps are
are interested in accessing these programs, please determined with a team member. 24/7 phone
contact your family doctor for a referral or contact support remains available for past, present or future
Connect for more information. The team will take 4-6 clients and service providers. The day program,
weeks to review the referral and make a decision. smoking cessation, and support groups are not
For more information email: connectmhap@stjoes.ca running at the moment due to Covid-19 restrictions.
Drug and Alcohol Helpline (1-800-565-8603) New Choices, Grace Haven (905-522-5556)
The Drug and Alcohol Helpline is a 1-800 telephone New Choices offers a one-stop setting for pregnant
line and website that provides health professionals and parenting women, with substance use concerns,
with a range of suitable treatment options tailored to and their children ages 0-6. Services for women
their individual clients. The Drug and Alcohol Helpline include assessment, treatment and referral and both
also links members of the general public with local individual and group counselling concerning
assessment and referral, withdrawal management,
substance use. Services for women also include
and other treatment resources for themselves or
someone they know. In addition to this, they also prenatal and postnatal education, and general
offer support and strategies to assist individuals with wellness.
their goals. Phone call, email, and chat available 24/7. Parenting education and support is provided both
Hamilton Regional Indian Centre (905- 548 -9264) individually and in group format as well as through
interactive play between mother and child. Services
Aboriginal programming provides cultural access to a
for children include individualized therapeutic play
variety of services made available to those with
programs that promote physical, social, and
Aboriginal backgrounds. The Centre is currently not
emotional development, developmental screening
open to the public. HRIC are still providing support
and assessment, and speech and language services.
over the phone, and are also running various virtual
Services are available through telephone or virtually.
groups over Facebook and Zoom. Some of the virtual
groups include: book club, nutrition/cooking classes, Ontario Problem Gambling Helpline (1-800-230-
smudging ceremonies, braiding, family activities for 3505)
parents with children at home, and more. They are The Ontario Problem Gambling Helpline provides
also still taking referrals for their programs which information about problem gambling services in
include: Aboriginal Alcohol and Drug Program, Ontario. Additional services include
Aboriginal Health and Wellness, Cultural Resource support/strategies to meet the individual’s needs, as
Coordination, Language Program, Urban Aboriginal well as setting up a first appointment with a
Healthy Living. treatment provider. Funded by the Government of
Ontario. Service is live answer 24/7, confidential, and
Men’s Addiction Service Hamilton (905-527-
9264) free.
The MASH program provides a safe and welcoming
environment to assist men (16+), who are in crisis
with substance use. At the moment, program support
2COMMUNITY SERVICES DIRECTORY
Rapid Access Addiction Medicine (RAAM) Clinic appointment time. Suntrac has a Partners in
(905-522-1155 ext. 35800) Recovery program (care and support for loved ones)
The Rapid Access Addiction Medicine (RAAM) Clinic as well as Aftercare program. Addiction Supportive
serves those with substance use issues, with a primary Housing workers will not be making home visits with
focus on opioids and alcohol. The purpose of the clinic
clients. They will connect by phone with clients on a
is to provide quick access to care for addiction issues,
including assessments, counselling (for any substance regular basis. Substance Use Related Crime in
use concern) and prescriptions for medications like Hamilton (SURCH) staff will maintain phone contact
methadone and suboxone. with clients in this program. We are accepting new
Offers rapid assessment: patients will be seen within referrals for SURCH. As of April 5, 2021, Suntrac will
24 hours after referral, also offers connections to be providing Aftercare, Partners in Recovery, and
other community treatment programs. The clinic is Taking Steps groups in virtual format
still operating 8am-4pm, Monday to Friday. Referrals
are accepted from all sources via fax or telephone.
Wayside House (men) (905-528-8969)
Self-referrals are strongly encouraged. Physicians and
Wayside House is a long-term residential addiction
counselling staff are providing telephone and virtual
appointments at this time. treatment program for men. While adhering to best
Salvation Army (905-521-1660) practices, they support the client from first contact
The Salvation Army gives hope and support to through their multi-phase program (orientation, core
vulnerable people today and every day in 400 program, recovery, and relapse prevention),
communities across Canada and in more than 125 discharge, and aftercare. Currently Wayside is still
countries around the world. The Salvation Army accepting referrals and is providing support to all
office is currently closed but staff are working current and past clients in-house and virtually.
remotely. Wayside House has reduced the number of beds
If you require family assistance or food bank please from 37 to 17 to ensure proper social distancing
call 905-540-1888 or if you require support you can measures for the safety of clients. Prior to
call the 24 hour men’s support line: 905-527-1444 admission, a negative Covid-19 test is required. Once
ext. 0 they arrive, clients receive another Covid-19 test
Booth Centre (94 York Blvd): emergency shelter for from Public Health and spend 2 days in isolation
homeless or transient men – capacity is back to before joining the rest of the residents. Wayside
normal (82 beds) after renovations to increase House also has a “Hep-C Outreach Team”, which
space. Community meals service is no longer provides support to clients by meeting them “where
available for community members (residents only). they are at” in the community. They provide
Suntrac (905-528-0389) hepatitis C treatment, testing, counselling, and case
management. As well as education & awareness,
At Suntrac, individuals 19 or older find compassion
peer support, peer support training, and harm
and companionship in group sessions offered either
reduction supplies.
during the day or evening. This flexibility is designed
to support their personal recovery goal, while Womankind Addiction Service (905-545-9100)
ensuring employment isn’t sacrificed along the way. Offers a safe, caring and supportive place where
Suntrac has suspended all in-person groups and women are welcomed and assisted by our specially
individual support, however, their team is working trained team to assess and define next steps
remotely to provide services to new and existing regarding their substance use and recovery. There
clients via telephone and video-conferencing. are still many programs and services that remain
Suntrac is still accepting referrals (including self- available during the pandemic. Telephone Support
referrals). Please call 905-528-0389 and leave a and/or Crisis Support provides support to women
message. We will contact you with an intake
3COMMUNITY SERVICES DIRECTORY
and their families, 24 hours a day, 7 days a week. order to decrease barriers and make our services
Withdrawal management provides a safe and more accessible.
supportive environment for women to withdraw
from substance use and/or in a preventative way a Young Adult Substance Use Program (SJHH) (905-
place for women to come if they are at risk of 522-1155 ext. 39492)
relapsing. Supportive Housing assists women who The Young Adult Substance Use Program at St. Joe’s
have completed a treatment program to secure a aims to provide early intervention so that young
safe, suitable, and partially subsidized home. adults struggling with substance use can have the best
chance possible of avoiding chronic substance abuse.
Emergency Shelter/Transitional Programming
Specifically, the program is for: Young adults age 17-
provides a safe place for women without housing
25 People who are: looking to make changes to their
that require emergency shelter to transition into and
substance use, people with a concurrent disorder,
out of treatment. Day and Residential Treatment
people committed to attending group-based
provides trauma-informed therapeutic, holistic and
treatment, those not in immediate crisis.
educational programming in an evidence-informed 5
2 separate streams are offered: a young adult stream
week treatment model. This program includes
(for people aged 17-25 seeking help) and a loved ones
individual and group counselling as well as leisure
stream (for biological, extended or chosen family).
and peer-lead programs. For both day/residential
Care Team is made up of a multi-disciplinary team of:
treatment, women must complete the GAIN Q3
mental health worker, community support counsellor,
assessment to be admitted (typically 2-3 month nurse practitioners, clinical psychologist, addiction
wait). Aftercare “Living in Balance” meets once a psychiatrist, substance use and mental health
week via phone and supports women to review how researchers.
they are managing everyday life post-treatment.
Youth Wellness Centre (SJHH) 905-522-1155 (ext.
MENTAL HEALTH SERVICES
31725)
Youth Wellness Centre is a safe, accessible Anxiety Treatment and Research Clinic (ATRC)
(905-522-1155 ext. 35372)
environment for young people age 17 to 25 to receive
The Anxiety Treatment and Research Clinic's (ATRC)
expert mental health and substance use care by self-
mission is to provide excellence and leadership in
referral. Young people who are experiencing evidence based clinical service, education and
emerging mental health and addiction concerns. This research for anxiety disorders. A team of experts offer
stream is called Early Intervention. Young people who comprehensive evaluations and proven treatments
are looking for support transitioning from child and for anxiety-related conditions. Treatments at the
adolescent mental health services to adult mental ATRC include both medications and effective
health and addiction services. These services are psychological treatments. A physician referral is
delivered by St. Joseph's Healthcare Hamilton's adult required to access care at the ATRC.
Mental Health and Addictions Program and our All individual and group sessions are now available
virtually:
community partners. This stream is called Transition
Family Education and Support Group: offered for
Support. Young people who are students of Mohawk
family members of patients (advanced registration
College, McMaster University, or Redeemer University required (next group May 13th)
College, and/or who are facing significant barriers to Virtual Booster Groups (for OCD, Panic & Social
accessing care for their mental health and addictions Anxiety, and PTSD) pre-registration required. If you
concerns. This support is provided by our Mobile would like to attend a booster group, call: (905) 522-
Team. This service is covered by OHIP and 1155 ext. 35377 and indicate which group you are
confidential. Unlike other specialized services, our registering for.
centre accepts self- and family/friend referrals in
4COMMUNITY SERVICES DIRECTORY
All new referrals and intakes are done through Clients must have a diagnosis of Borderline Personality
Connect 905) 522-1155, Ext.36499 Disorder. An initial assessment will determine a client’s
treatment pathway within the Borderline Personality
Bridge to Recovery Program (SJHH) ( 905-522- Disorder Services. Clients screened into the program
1155 ext. 36499) receive DBT-based programming. This evidence-based
The Bridge to Recovery program provides time limited treatment is offered in various intensities, with group
care for people with serious mental illness over the age therapy being the primary delivery method. Currently
of 17. All referrals receive an assessment to determine BPDS is “paused” however clinicians are currently
fit with the program and treatment goals of the client. supporting all patients within the program through
No specific diagnoses are required for entry into the phone contact, virtual platforms and face to face when
deemed clinical needed. External referrals are made
program. Bridge to Recovery is still offering assessments
through CONNECT.
preferably over face-to-face support when deemed
clinically needed. The Bridge program offers a Catholic Family Services (905-527-3823)
combination of weekly individual therapy sessions and Catholic Family Services of Hamilton (CFS) is a nonprofit,
twice-weekly group therapy sessions, where clients multi-service agency offering services to anyone in need
learn Dialectical Behaviour Therapy (DBT) skills. At this regardless of faith, race, ethnicity, economic status,
time, all groups are available virtually; including: sexual orientation, gender, age, physical and/or
Managing Emotions Stream (DBT), Peer Support intellectual ability.
Groups, Wellness Recovery Action Planning (WRAP), During the newest provincial lockdown (grey-zone),
and Therapeutic Recreation Group All referrals are done childcare, virtual counselling and telephone counselling
are available. Home visits, donation drop off and in-
through Connect.
person counselling are closed. Currently providing
phone and/or video support and clients can book a
Barrett Centre ** (1-844-777-3571) walk-in appointment as well.
Our goal is to provide a safe place in the community
where individuals can receive help in resolving a Cleghorn Early Intervention Clinic SJHH) (905-
personal crisis. At the Barrett Centre, we strive to 522-1155 Ext. 36586)
enhance the quality of life for all those who seek our The Cleghorn Early Intervention Clinic works with
assistance and support. people who are experiencing symptoms of psychosis for
The Centre is still currently taking intakes although their the first time. The Cleghorn Early Intervention Clinic
bed numbers are down as to increase social distancing. offers services for young people aged 16-35 who have
Screening for Covid-19 is being done over the phone received less than one year of treatment for psychosis.
and in-person for those staying at the Centre. PLEASE Services that focuses on early psychosis intervention
USE THE 1-844-777-3571 number do to phone (EPI) last 3-5 years for eligible patients within the city of
congestion issues. Kitchen is only open during meal time Hamilton. Staff at the Cleghorn Program are currently
hours. Also are asking that those staying at Barrett limit working remotely but every client is being supported by
their access to the community. Barrett remains at 10 phone and video support. Providing in-person support
beds at this time, but we have gone back to our 3-5 day on a case by case basis.
stays. We continue to not have F2F supports, but can
pre-book a 1 hour phone session as crisis intervention. CMHA Hamilton *** (905-521-0090)
Phone line remains the same with 24/7 support. Canadian Mental Health Association (CMHA) Hamilton
Crisis line is most used service – can provide crisis is continuing to support clients remotely through
support. All referrals are face-to-face, and beds day telephone and virtual case management. Our general
program comes through the crisis line. Anyone can be in information line is still open for support and/or
crisis. Care with dignity to the people that they serve. questions. The CMHA Primary Health Care Clinic is
Please use the crisis line as a service provider or as an supporting clients through phone and video/OTN. In
individual response to COVID-19, CMHA Hamilton is offering free
Borderline Personality Disorder Services (905- short-term phone and virtual supportive counselling to
522-1155)
5COMMUNITY SERVICES DIRECTORY
both educators, and health & social services staff treatment which may include therapeutic groups
working on the frontlines of COVID-19. Front-line (i.e., Cognitive Behavioural Therapy, Mindfulness,
workers can call (905) 521-0090 to self-refer. CMHA Behavioural Activation, Emotion Regulation Skills,
etc.), individual sessions, and psychopharmacology.
COAST *** (905-972-8338)
The General Team is still providing individual
The Crisis Outreach and Support Team (COAST) is a
treatment services; preferable preferably over the
program of St. Joseph’s Healthcare Hamilton in
telephone, however the clinic is still supporting face
partnership with Hamilton Police Service. COAST is a
to face support when deemed clinically needed.
free crisis line available to all residence of the City of
Therapy groups are currently on “pause.” External
Hamilton. COAST is a multidisciplinary team
referrals are made through CONNECT.
consisting of nurses, occupational therapists, social
workers and specially training police officers. Good Shepherd *** (General Inquiries:
Currently the team is not providing non-urgent, non- 905.528.5877)
uniform outreach visit. However, the program is Good Shepherd has been a compassionate presence
operating an extra crisis line available to help in the Hamilton area for almost 60 years. As we all
support an increased community need. If an face the challenges of the pandemic, Good Shepherd
individual requires in home support, this will be is here to provide critical supports for our
done through the Mobile Crisis Rapid Response community’s most vulnerable people. Good
Team (MCRRT). MCRRT is a division of COAST Shepherd services include emergency food and
designed to respond to urgent mental health related clothing; daily hot meals; emergency shelters for
calls via 911 dispatch. men, youth, families, women and children;
transitional housing and education for homeless and
De Dwa Da Dehs Nye>S/ Aboriginal Health street-involved youth; hospice palliative care;
Centre *** (905-544-4320)
community mental health programs; and supportive
Provides a number of programs and services
housing programs. For more information on all Good
including: advocacy and outreach services, health
Shepherd programs please visit:
promotion programs, homelessness programs,
www.goodshepherdcentres.ca Mental Health Crisis
mental health and addictions services, primary
Line: 905-529-7878. Women’s Crisis Services: 905-
health care (doctors, nurses, other allied health
523-6277.
professionals),and traditional healing. There are
various workshops and groups which are being held Hamilton Program for Schizophrenia (905-525-
virtually. Most groups require registration in order to 2832)
attend. Currently are still seeing urgent need clients. The Hamilton Program for Schizophrenia is a
Are providing mental health support over the phone. comprehensive community-based treatment and
Sending out other resources upon request on an as rehabilitation program. They are dedicated to
needed basis. If you need support, please call 905- helping people with schizophrenia through case
544-4320 ext. 399. Also are doing regular wellness management services, rehabilitation programs and
checks and phone calls and are updating information psychiatric care. The office is open, by appointment
on their Facebook site. only. All staff are still working, mostly virtually. HPS
has weekly webinars in the morning (11am and
General Psychiatry (SJHH) 1:30pm) Monday through Friday, including: Music
Clients with severe mental illness including bipolar
Mondays, Coffee, Gratitude & Good News Stories,
disorders, depression, anxiety disorders, post-
Workout Wednesdays and more. *Referral through
traumatic stress disorder, and concurrent disorders
InTAc
who can benefit from time limited goal focused
6COMMUNITY SERVICES DIRECTORY
Hamilton Mental Health Outreach (905-522- evidence based and impact driven prevention and
9767) intervention services supporting individuals and
A community mental health organization that families to develop the skills and assets necessary to
provides client-directed intensive case management make positive and long lasting life changes, enabling
services and group programming for adults who them to become fully contributing members of the
have serious and persistent mental illness. There are community. Currently the John Howard Society has
no non-essential face-to-face activities in office suspended all in person support but is connecting
during stay-at-home order. Essential face-to-face with clients remotely.
meetings will be available by appointment only. All
other activities are available online including many Mental Health Rights Coalition (905-545-2252)
virtual webinar groups (such as: Cooking with Mauj, MHRC is a consumer/survivor initiative. Its functions
Bingo, Leisure Groups and more). Referral through are reflective of the needs of the membership.
IntAc (see below) Members, staff and volunteers all have lived
experience with mental health and or addiction.
Institute for Advancements in Mental Health Provides Peer Support (in person or on telephone),
(IAM) 1-855-449-9949 Daily Activities, Computer/Internet Access, Resource
The Institute for Advancements in Mental Health Library, and Peer Support Training. In addition to this
(IAM), is a connector, collaborator, thought leader the MHRC advocates for systematic change based on
and solution driven organization, supporting, collective complaints at various committee
innovating and driving change for better mental meetings. We are open with regular hours (modified
health. IAM innovates in mental health with a focus service). MHRC is providing remote services
on returning solutions back to communities, through including phone peer support, online peer support
partnership and collaboration. Through our own in- and online peer support groups. Drop-in is closed
house services, we design programs around the until further notice. For more information about
needs of our clients - people with complex mental groups please call the number listed above.
health needs and their support circles. As of May
2021, one-on-one support counselling is postponed Sexual Assault Centre Hamilton Area – 24-hour
until further notice. Strengthening Families support line (905-525-4162)
Together, Caregivers Education Sessions, and CBT for SACHA is a feminist, non-profit, community-based
caregivers groups are being offered virtually. organization that provides supports to people who
have experienced sexualized violence at any point in
IntAc (905-528-0683) their lives. We work to end violence and oppression
A Single Point of Access to Mental Health Intensive through education, advocacy, outreach, coalition
Case Management Services Provided By: Canadian building, community partnerships, and activism.
SACHA’s office space remains closed during the grey-
Mental Health Association, Hamilton Branch
zone lockdown. Staff are working remotely and
(CMHA), City of Hamilton Mental Health/Outreach providing individual counselling virtually. The 24 Hour
Team* (Community Mental Health Promotion Support Line offers confidential and anonymous 24-
Program - CMHPP), Hamilton Program for hour non-judgmental telephone support. This service
Schizophrenia (HPS) is for adults, 16 years of age or older, who have
experienced sexual violence at any point in their lives
John Howard Society (905-522-4446) and to those supporting survivors. The 24-hour line is
John Howard Society of Hamilton, Burlington & Area covered by an answering service that will connect you
is one of 19 affiliates in Ontario and over 50 across with a SACHA volunteer.
Canada. Our agency works with at risk individuals
and is committed to providing a continuum of
7COMMUNITY SERVICES DIRECTORY
CHILD/YOUTH SERVICES families and children by telephone/virtually. Still
responding to child protection concerns.
Brennan House (905-577-1166) Child and Adolescent Services, City of Hamilton
Brennan House is an 8 bed, co-ed transitional Public Health Services Healthy Families Division
housing program for youth 16 to 20 years of age (6 Child and Adolescent Services provides a range of
community beds and 2 CAS beds). This long-term, evidenced based, strengths based and culturally
personal strength-based program supports young responsive clinical assessment and treatment services to
people in transition from homelessness to children, youth and their families (0-18 years old). We
independence. Residents are expected to establish are still providing services during COVID-19, but they
their own personal goals with the aid of Youth have changed. In-person appointments are taking place
Support Workers. Brennan House is still open but on a limited basis. Services are primarily provided over
maintaining social distancing measures. Most the telephone or online. There is a new online
appointments with outside registration process for children, youth and families
doctors/psychiatrists/workers are done virtually if looking for brief or single session mental health support.
possible. They are doing ongoing screening at the To request longer-term counselling and therapy, you
door and are asking for no visitors or guests at this will need a referral from Contact Hamilton (905-570-
time. 8888). This will help to ensure that you are directed to
the most appropriate services given your unique needs.
Children’s Aid Society of Hamilton (905-522-
1121) Children’s Services (Contact) (905-570-8888)
Children’s Aid Society of Hamilton is dedicated to the Children’s Services is a program of Contact Hamilton
safety and well-being of children, youth, families, and that helps children, youth and their guardians find
our employees. Our agency continues to provide core services for children and youth that: Have social,
child protection services, with a focus on keeping emotional, behavioural, psychiatric and/or
children and youth safe. Effective March 18, 2020, our developmental concerns. Offices are currently closed
office is closed to the public, with the exception of however support is being done by phone and through
employees, those with appointments, anyone reporting email. Please leave a detailed message or email
child protection concerns and couriers. Screening info@contacthamilton.ca
questions are being asked to all those who do come into
the agency or come in contact with agency employees Living Rock (905-528-7625)
in the community. Child protection employees are Living Rock Ministries is a charity reaching out in the
working from home, checking voice mails regularly and cultural language of youth since 1985. Living Rock
remaining connected to families and colleagues they are offers youth-at-risk a place of belonging, safety and a
working with throughout the day. All internal and bridge to the community, while supporting youth to
external training and group gatherings are cancelled develop a personal vision for their lives. Youth drop-
until further notice. Concerned about a child? Call 905-
in is open 7 days a week at Living Rock. Free
522-1121 or 905-522-8053 for after hours. For
assistance in French call 1-855-550-3571 breakfast offered Monday- Friday (9AM-10AM) @
Catholic Children’s Aid Society (905-525-2012) side-door (access to washroom, hampers, hygiene
CCAS have been supporting children, youth and families products), Free groceries and snacks (Tuesday-
since 1953, as one of two child protection agencies Thursday 1PM-4PM) @ side-door, shower and
serving the Hamilton community. CCAS works closely hygiene access (Monday-Friday 9AM-10AM)) and 7
with other child- and family-focused community days a week (1PM – 4PM), grocery deliver (book
agencies to provide coordinated and complementary online @ www.livingrock.ca), free dinner (Monday-
child welfare services. The office is closed as per the
Friday from 4PM- 5PM) side-door access, drop-in
grey-zone lockdown rules. To reach the emergency line
please call: 905 522 8053. CCAS is still supporting center (7 days a week 1PM-4PM – limited space-
book your time slot), weekends 12PM – 5PM side-
8COMMUNITY SERVICES DIRECTORY
door access to washroom, food hampers and and youth mental health day treatment, children’s
hygiene products. Living Rock also provides fun developmental rehabilitation program, infant-parent
groups for youth while they are accessing services program, orthotics, prosthetics and more. The hospital
(i.e. Name that Tune during Dinner-time, positive remains open, all visitors and patients are now required
chalking challenge at breakfast etc). to wear medical-grade masks that will be supplied when
you enter our hospitals.
Lynnwood Charlton (905-389-1361)
Lynwood Charlton Centre is a publicly funded Notre Dame House (905-308-8090)
charitable organization in the City of Hamilton which
provides a spectrum of innovative and evidence- Notre Dame House is committed to helping youth who
based, mental health services, including residential, are street-involved or homeless due to family violence,
day treatment, treatment foster care and in-home conflict, abuse, neglect, poverty and exposure to mental
health and addiction issues. Notre Dame House is a 24-
and community based services, to children, youth,
hour emergency shelter providing 21 beds for youth
families and the community. Lynnwood is currently between 16 and 21 years of age. The program uses a
open, but reduced programming and do have some team approach with community collaboration to help
youth on site they are continuing to support. They youth reach their personal goals using a strength-based
are still accepting referrals; however, they will not and client-centered approach. Notre Dame House is still
be processed until after Covid-19. operating as an emergency shelter for youth with
reduced capacity to ensure social distancing guidelines
McMaster Children’s Hospital (905-521-2100) are followed.
McMaster Children’s Hospital has been providing
Thrive Child and Youth Trauma Services (905-
care to children from across the region since 1988.
523-1020)
Here, patients ranging in age from infancy to 17
THRIVE Child and Youth Trauma Services provides
receive care through a family-centered approach professional assessment and trauma treatment services,
that accounts for the child’s emotional, mental and as well as prevention and educational programs. Our
physical well-being. The Child and Youth Mental treatment programs include comprehensive assessment
Health Program (CYMHP) provides a range of and specialized treatment for children and youth in our
intensive and time-sensitive services for children, community who have been sexually abused, have been
youth and families who are dealing with mental involved in interfamilial sexual abuse (children and
youth within the same family), or have concerning
health concerns. The well-being of the children,
sexualized behaviours. We also offer services to address
youth and families we serve is our primary concern.
the unique needs of refugee and immigrant children
As a patient with our program, you/your child will and youth experiencing trauma symptoms or significant
work closely with a dedicated team of health acculturation stress as well as support to their families.
professional. All visitors and patients are now Our services are confidential and accessible, and are
required to wear medical-grade masks that will be provided in a welcoming, comfortable, safe and
supplied when you enter our hospitals. supportive environment where our professional team
helps individuals and families deal with their concerns.
Ron Joyce Children’s Centre (905-521-2100) Programs and services focus on 3 areas: treatment,
Ron Joyce Children’s Health Centre (RJCHC), a site of education & support, and prevention. 460 Main Street
McMaster Children’s Hospital, is home to a range of East, Suite 201, in Hamilton, at the corner of Ontario
outpatient services focused on child rehabilitation and Street. Free parking is available in the lot behind our
building. Offices located on the second floor. For
developmental health. Located in Hamilton’s urban
referrals, please call Contact Hamilton (905-570-8888).
centre, RJCHC serves families living in the local
community and throughout the region. Ron Joyce
Centre has various programs like: autism program, child
9COMMUNITY SERVICES DIRECTORY
2SLGBTQIA+ SERVICES Rainbow Mentors (289-389-2061)
Rainbow Mentors was created to fill a gap in services for
Kyle’s Place children and youth from ages 4 to 18 identifying as
Kyle’s Place is a trans and non-binary prioritized space TWO-SPIRIT and LGBTQIA+. Rainbow Mentors is an
that is committed to fostering community, solidarity, innovative community development program created
support, advocacy and access to resources, particularly by Sean Cullen who has a diploma as a social service
for community members who are marginalized due to worker and experience working with marginalized
race, class, age, mental health and abilities. Kyle’s Place youth. We offer supportive counselling for families
uses a peer/mutual aid model and values the around gender and sexuality. Our trained counsellors
knowledge gained from lived experience. Kyle’s Place is have lived experience with gender and identify as
home to: transParent Hamilton-Niagara which offers 2SLGBTQIA+. Counselling services are offered free of
advocacy workshops and support to parents/guardians charge. To book a counselling session please contact us
of trans and non-binary youth; The Brody Brown Name at info.rainbowmentors@gmail.com. Rainbow Mentors
Change Fund which assists with the financial burden of also facilitates speaking engagements/staff trainings
changing legal documents; The TransForm Pop-up Shop including: positive space training, introduction to
which is a social enterprise supporting trans and non- 2SLGBTQIA+ emotional and mental health, gender
binary folks with paid employment skills and diversity training, making your organization 2SLGBTQIA+
experience; and a once monthly older trans peer positive, and supporting gender independent children
support group, a food pantry, clothing swaps, and a and trans-youth. Located at 140 King St. E unit 101. For
weekly afternoon social drop-in. Kyle’s Place offers no more information please email:
cost meeting space and a place to host events for info.mogaimentors@gmail.com
grassroots agencies that are committed to and work
from an anti-racist/anti-oppression perspective. For Spectrum Hamilton (www.spectrumhamilton.ca)
more information please email: info@hthc.ca Spectrum Hamilton is an online resource for Hamilton’s
2SLGBTQ+ resources for community, family and friends.
Hamilton Transgender Community It showcases important resources for community
Hamilton Transgender Community provides support with information about faith, health, law,
connections to confidential information, advocacy, and parenting for queer youth and families.
resources and support meetings to assist transgendered
and gender non-conforming folks and their allies. To speqtrum Hamilton (www.spectrumhamilton.ca)
attend their meetup group, please email: speqtrum is a youth-founded and youth-focused skill-
transpeers@gmail.com. For additional information sharing and community building program for 2S-
please visit LGBTQIA+ young people in Hamilton, ON. We aim to
http://www.facebook.com/HamiltonTransCommunity build community among 2S-LGBTQIA+ youth by offering
a variety of programs and supports. We provide online
LGBT Youthline (647-694-4275) one-on-one support through weekly Check-Ins and Peer
LGBT YouthLine is a Queer, Trans, Two-Spirit* youth-led Support, where speqtrum team members support
organization that affirms and supports the experiences youth through different challenges in life. Our check-in
of youth (29 and under) across Ontario. We do this by: program is open to any 2S-LGBTQIA+ youth or young
Providing anonymous peer support and referrals; person in the Hamilton area. For more information
training youth to provide support to other youth; and there is a form on the website you can fill out, or email:
providing resources so youth can make informed info@speqtrum.ca.
decisions.The HelpLine has been providing support to
2SLGBTQ+ youth through chat/text with volunteers and Transcend (289-237-8336)
staff working remotely. The Chat/Text platform is Transcend is a social and support group for trans, non-
mobile-friendly while maintaining anonymity and binary, gender non-conforming and gender questioning
providing a much better user experience. Please text: children and youth. These meetings take place at the
647-694-4275 for peer support assistance. same time as a group for parents/guardians/caregivers
of trans, non-binary, gender non-conforming and
gender questioning children and youth meet in another
10COMMUNITY SERVICES DIRECTORY
room in the same location to discuss how to help 65 if experiencing difficulties with aging such as
support their children. Located at: 20 Education Court. Dementia), not currently under the care of a
For more information please contact: geriatrician, family physician completes and faxes
dbyers@hwdsb.on.ca referral, patient would benefit from one of the
Trans Lifeline (1-877-330-6366) services (Intake Office: Phone: 905-521-2100 ext.
Trans Lifeline is a grassroots hotline and microgrants 12397).
501(c)(3) non-profit organization offering direct
emotional and financial support to trans people in crisis Seniors Support: Assisted Living Program (905-
– for the trans community, by the trans community. 777-8801)
Trans Lifeline’s Hotline is a peer support phone service Good Shepherd’s Seniors Support Services Assisted
run by trans people for our trans and questioning peers. Living Program helps seniors manage activities of
We believe that some of the best support that trans daily living in their own homes. The program
people can receive is from trans community members (located at 10 Pearl Street N.) provides non-medical
with shared lived experience. Call us if you need personal support services to individuals who require
someone trans to talk to, even if you’re not in crisis or if
access to care in order to remain safe and healthy in
you’re not sure you’re trans.
their own homes. Services are available 24 hours a
OLDER ADULT SERVICEs day. Personal support services: showering/ bathing;
dressing/undressing; medication reminder visits or
Alzheimer’s Society of Hamilton (905-529-7030) calls; personal hygiene; toileting; and other routine
The Alzheimer Society leverages its own daily activities, security checks, reassuring visits, light
and community resources to deliver health homemaking services, laundry and meal
promotion, advocacy and support services to people preparation. Referrals may be made directly to the
with dementia, those at greatest risk of developing Seniors Support Services Program Manager from
dementia and their care partners. Supports for hospitals, primary care providers, CCACs, health
people with Alzheimer's disease and other professionals, informal caregivers such as family
dementias, and their caregivers. All in-person members, community support staff/volunteers, or
groups are cancelled until further notice; Volunteer- through self-referral. All services continue to be
visiting is cancelled until further notice; Home visits provided in-person with social distancing measures
and office visits are by appointment only, and only in in place (full PPE for staff).
exceptional circumstances; Clients are welcome to
connect with staff by phone or video conference. We Seniors Mental Health Clinic and Outreach
will continue to use phone and technology tools to Services (SJHH)905-522-1155 ext. 36396
We provide high quality and responsive seniors’
deliver care virtually, including individual services
mental health care. The SJHH Seniors Mental Health
and group programming.
Outpatient and Outreach Programs are designed to
Centre for Healthy Aging (St. Peter’s Hospital) serve the complex mental health concerns of
(905-521-2100 ext. 12397) seniors. Our Hamilton-based program is primarily a
At the Centre for Healthy Aging, we are committed clinic-based program located out of the Margaret &
to delivering high quality care and an excellent Charles Juravinski Centre for Integrated Healthcare
experience to the patients and families we serve. (West 5th Campus) and offers outreach (e.g. home
Team includes: geriatricians & geriatric psychiatrists, visit) for persons as needed, within our Hamilton
interdisciplinary case managers, nurses, LHIN care catchment area. Currently the clinic is not doing any
coordinator, occupational therapists, chiropodists, face to face consults all supports are being done
etc. Eligibility and referrals: resident of Hamilton or over the phone.
larger LHIN community, 65 years or older (or under
11COMMUNITY SERVICES DIRECTORY
NEWCOMER SERVICES long-term strategies for re-establishing housing and re-
integrating into the community. The Family Centre is
Hamilton Urban Core 905-522-3233 currently closed for all non-essential services. If your
Hamilton Urban Core is an inner city health Centre family is in need of assistance, please call the Family
with thousands of registered clients who routinely Centre at 905.528.9442 to complete a telephone
access the Centre’s many programs and services. The assessment to determine your eligibility. Phone lines are
answered 24 hours a day, seven days a week.
Core provides primary healthcare, community health
& harm reduction services as well as mental health & YMCA Immigrant Settlement Services 905-522-
addictions counselling, meal programs and more. All 9922
non-essential appointments, services and programs YMCA Immigrant Settlement Services can help you
are suspended. We continue to offer services online. connect with the wide range of services you and
your family need as newcomers to Canada —
Compass Community Health Centre 905- including health care, education, and language help.
523-6611 ext. 2000
The Y is a gateway to many resources that will help
Open to immigrants and refugees. This program is
you settle in to your new community. YMCA staff
beneficial for integration into the community. Goal
speak a variety of languages. Contact us to find
of Program: To assist refugees and new immigrants.
answers to your questions, discover programs for
In light of Covid-19 Precautions, all Compass in-
immigrant youth, and learn how to navigate
person Community Health Groups are cancelled until
unfamiliar processes. Immigrant Settlement Services
further notice. Groups are available virtually (please
offers: English language assessments, newcomer
visit www.compassch.org for more information). All
information & orientation services, newcomer
non-essential programs and services including the
settlement program, newcomer youth centres
gym services will also be cancelled.
(groups online now), newcomer mentoring program
Centre de Santé Communautaire 905-528-0163 and many more. In person appointments are no
The Centre de Santé Communautaire longer available with Covid-19 restrictions.
Hamilton/Niagara is a Francophone Community Appointments are still available during regular office
Health Centre that is a multi-service agency hours via phone or email.
providing health and social services to French-
speaking clients. The CSCHN aims to provide services YWCA: Join Immigration and Settlement Program
905-522-9922
that meet the needs and preferences of clients and
YWCA Hamilton’s Join Program is a new immigration
ensures that client values guide all decisions about
and settlement program designed specifically for
their health. The Centre is currently open Monday to
newcomer women, youth and 2SLGBTQ+ youth. The
Friday from 9 a.m. to 5 p.m. but only providing
purpose of Join is to help you settle in your
essential services. All non-essential programming
community in every way possible. From employment
has been cancelled.
counseling and job search support to accessing child
Good Shepherd Family Centre 905-528-9442 care and safe spaces, Join addresses all aspects to
The Family Centre is a housing-focused shelter for families support your settlement in Hamilton. Eligibility:
experiencing homelessness in the Greater Hamilton identify as a woman, 2SLGBTQIA+ or non-binary and;
Area. All of our services and supports are focused on be a Permanent Resident, Protected
helping families secure housing in a timely manner. Person/Convention Refugee or a Live-in Caregiver:
Operating 24 hours a day, 7 days a week, the Family
Temporary Foreign Worker with an approved work
Centre endeavors to help families identify their unique
permit. Join offers
barriers to achieving safe, sustainable housing. Staff assists
residents as they strive to develop effective short- and
Wesley 905-528-5640
12COMMUNITY SERVICES DIRECTORY
Wesley is a long-standing local non-profit, offering Good Food Centre (Mission Services) (905-528-
support for people experiencing poverty, 4212)
homelessness, and barriers in the community. We The Good Food Centre is free and accessible to
provide programs and services to meet diverse those with low income. GFC provides food and
community needs in Hamilton as well as Halton hygiene supplies for 7 days. As of April 2021, the
Region and Brantford – Brant. As a multi-service East Hamilton Food Centre as reopened. If you are in
organization, Wesley offers Children, Youth & Family need of immediate food access and are experiencing
Services, Housing & Homelessness Services and symptoms of COVID-19, or have come in contact
Newcomer & Community Services. Wesley has also with someone with symptoms, please do not visit
opened a Covid-19 Isolation Centre that provides the Good Food Centre. Instead, please ask a friend
isolation and case management support for at risk or family member to do so for you. Please provide a
and vulnerable members of the community without letter of permission and your I.D.
access to housing who have either tested positive for
Housing Help Centre (905-526-8100)
Covid-19, been in close contact with a possible
Provide help in finding housing, understanding tenant
positive Covid-19 case, or who are awaiting test rights, preventing eviction and accessing subsidized
results. Wesley offers daily support, every step of housing. Please be advised in response to the COVID-19
the way, to over 1250 children, youth, adults and virus precautions Housing Help Centre - Hamilton
seniors living in poverty in Hamilton. Our essential &Services will be available via telephone and email.
supports for vulnerable populations and people Please note, once our doors open, to accommodate for
experiencing homelessness, including the Wesley social distancing, our Agency will only allow a maximum
Day Centre, have remained open throughout this of 5 people in our reception area and only 1 person per
crisis. Donations of hygiene items, cleaning supplies household to access services. Currently closed at 119
and non-perishable food are needed! If you are able, Main St. E but offering support through telephone or
please drop off donated items in Hamilton Food email at 905-526-8100.
Share bins at your local grocery stores, such as
Fortinos (50 Dundurn St S, Hamilton) and Metro at Inasmuch House (Women’s Shelter) (Crisis Line:
Fennell/Upper Gage (967 Fennell Ave E. Hamilton). 905-529-8600)
Please contact info@wesley.ca if you have a large Inasmuch House is a shelter for women-identified
donation. Day Centre: Open 7 days a week, year- and non-binary people with or without children in
round. On-site Health Clinic. A designated location their care who are experiencing abuse and/or
during hot and cold weather warnings (Hours: homelessness. Provide: safe shelter, child and youth
Monday – Friday: 8:30AM- 4:00PM & 5 – 9PM, workers, legal advocacy, transitional housing
Saturday 8:30AM – 1:30PM, Sunday 1 – 5PM). Covid- support, groups and one-to-one counselling, 24-hour
19 precautionary screening/social distancing text crisis line (289-212-6399). The shelter has re-
measures in place. configured rooms to ensure for social distancing. The
city of Hamilton has also secured hotel spaces for
overflow of women experiencing violence. There is
also an isolation space within the shelter for those
awaiting tests/test results.
Indwell 905-529-0454
Indwell is a charitable organization that provides a range
HOUSING/ SHELTER SERVICES of supportive housing options in the City of Hamilton.
Independent apartments are offered with deeply
13COMMUNITY SERVICES DIRECTORY
affordable rents and supports that vary by building. Our emergency shelter (located at 325 James St. N)
These include access to mental health nursing, addiction is currently running at reduced capacity, as guided
support, social recreation, peer support, and housing by Public Health; a purposeful reduction to increase
supports. Select programs offer food security assistance. social distancing. Once renovations funded by the
Services are accessible on site. For the duration of the city are completed at the end of November, we
COVID-19 situation, Indwell will continue to provide expect to return to our full capacity of 58 beds. We
access to individual supports that can be sustained in have isolation spaces for those waiting for tests/test
manner that maintains physical distancing. Many group results. In response to the pandemic, the city has
activities are suspended at this time, and virtual created hotel spaces for unsheltered men and
opportunities for community connection are available. couples. Mission Services is managing three floors of
For more information about Indwell, please visit hotel rooms in Hamilton.
indwell.ca
Native Women’s Centre (905-664-1114)
Martha House (Good Shepherd) The Native Women's Centre provides safe,
Martha House is a secure and accessible 40-bed emergency shelter for all women regardless of age,
emergency shelter for women and their children ancestry, culture, place of origin or sexual
who are homeless and fleeing violence and abuse. orientation with or without children who are
One unit has been converted into an isolation unit experiencing crisis in their lives due to family
for women and family’s to stay while they have a violence, homelessness, or conflict with the law. 24-
positive Covid-19 diagnosis, if they are unable to hour counselling for all residents, non-residents and
isolate in the public health isolation facilities/or if past residents. Transitional housing support,
they are experiencing homelessness. Programs & emergency transportation to shelter can be arranged
Services; safe, short-term accommodation for among request. 24 Hour Crisis Line: 1.888.308.6559
women and their children in private family-style
units, safety planning and emergency transportation St Patrick’s Rest and Hygiene Centre (905) 522-
to the shelter, if needed, referrals and advocacy for 9828
St Patrick’s Catholic Church has opened their doors to
legal, medical, financial, employment, housing and
people experiencing homelessness to rest and have a
community services. All groups and counselling is
snack. Ten people will be allowed in at once. Hygiene
available virtually. Located at: 25 Ray St. North,
kits, shoes, clothing provided if needed. Open seven
Hamilton, ON.
days a week from 2:00pm to 5:00pm during the stay-at-
Mary’s Place (Good Shepherd) home order (when stay-at-home order is lifted they are
Mary’s Place is a 20-bed emergency shelter (located open only Monday-Friday). Located at: 440 King St E.
at 20 Pearl St. N) for women 18 years and older.
Mary’s Place provides safety, support and Willow’s Place (Mission Services) (905-528-5100
ext. 1200)
emergency accommodation to women dealing with
We have put measures in place to maintain social
homelessness, poverty, mental illness and/or
distancing as women eat and share space together. For
violence. Emergency accommodation and safety
women-identifying folks who are precariously housed
planning, referrals and advocacy for medical, legal
but need our help, we can offer phone and food support
and other community services, assistance in
in place of in-person services. We have an isolation
establishing permanent housing – most services
space prepared for women waiting for tests/test results.
being offered virtually.
This Hub is unique and vital to our community, filling a
housing gap for marginalized women experiencing
Men’s Shelter (Mission Services) (905-528-7635)
homelessness, precarious housing, and social isolation.
14You can also read
