DEPARTMENT OF TRANSPORT AND MAIN ROADS - DISABILITY SERVICE PLAN PROGRESS REPORT - Transport and Main ...
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DEPARTMENT OF TRANSPORT AND MAIN ROADS DISABILITY SERVICE PLAN PROGRESS REPORT (for the period 1 July 2018 to 30 June 2019)
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DEPARTMENT OF TRANSPORT AND MAIN ROADS – DISABILITY SERVICE PLAN PROGRESS REPORT -i-WHOLE-OF-GOVERNMENT ACTIONS
(As detailed in All Abilities Queensland - Queensland Government Actions)
Action Action success measure Products/Activities Progress/Achievements Status
How we know we have completed these actions What we did to ensure success measures are
All Abilities Queensland commitments for 2017-2020 and activities Outline agency-specific products/activities to support this action addressed Complete or still underway
Support national communication strategies and • Queensland participates and contributes to Communication and promotion of days of significance. TMR continued to promote events such as Complete
activities to promote the National Disability national communication strategies and Disability Awareness Week in 2018. TMR
Strategy 2010–2020 (AAQ whole-of- activities profiled staff members with lived experience
government, DCDSS lead). of disability during the week on the internal
Yammer network and on LinkedIn. The
Director-General, as Executive Champion for
People with Disability sent a message to all
staff encouraging them to get involved during
the week.
Queensland Government Ministers act as • Information pack provided to Ministers to DSDSS lead
champions with business, industry and support development of partnerships
organisational partners within their portfolio to
raise awareness of disability and build
partnerships and opportunities (AAQ whole-of-
government, DCDSS lead).
Investigate and develop options to provide • Disability awareness training program Pilot session TMR signed an agreement with Job Access to Still underway
disability awareness training to Queensland developed and piloted with DCDSS staff improve awareness and representation of
Government frontline staff and to incorporate and in DCDSS induction programs People with Disability. In April 2019 an
disability awareness training into Queensland • Explore options for disability awareness awareness training session was piloted,
Government induction programs (AAQ whole- training to be progressively rolled out to targeted at our Senior Leadership Team. 45
of-government, DCDSS lead). staff of other Queensland Government people attended the session that helped
departments and induction programs dispel myths and provided a range of tips to
support good practice in the workplace.
Encourage Local Governments, non-government • Letters sent to all Local Governments and DCDSS lead
organisations and businesses to develop key non-government stakeholders
disability access and inclusion plans and use • Information to support Local
processes to engage with people with disability Governments, non-government
in the design and delivery of services (AAQ organisations and businesses to develop
whole-of-government, DCDSS lead). plans provided on dedicated website
Access for people with disability is improved by • Guidance provided to staff about how to TMR Accessibility Reference Group meetings are conducted at Meetings of the TMR Accessibility Reference Complete
considering the needs of people with disability choose an accessible venue for an event or accessible venues. Group have always been held at venues
when buildings and venues used by the meeting which are accessible for people with
Queensland Government are refurbished or disability. The TMR conference centre at 61
leases renewed and where possible in choosing Mary Street has been refurbished and now
venues for Queensland Government run events includes independently accessible toilets and
and meetings (AAQ whole-of-government, access to the stage is available through a
DCDSS lead). mechanical lift.
Government services and funded non- • Language, translating and communication Each person in TMR is responsible for providing exemplary All TMR staff continue to follow and adopt Ongoing
government services provide access to services are available to Queenslanders customer service to all our customers, regardless of any physical the eight Ways We Work behaviours when
language, translating and communication with disability when accessing Queensland or intellectual disabilities. providing services to all our customers.
services (AAQ whole-of-government, Government provided and funded services As such, TMR introduced a department-wide program to put the
2Action Action success measure Products/Activities Progress/Achievements Status
How we know we have completed these actions What we did to ensure success measures are
All Abilities Queensland commitments for 2017-2020 and activities Outline agency-specific products/activities to support this action addressed Complete or still underway
Department of Local Government, Racing and customer at the centre of everything we do, known as the 'Ways
Multicultural Affairs (DLGRMA) lead). We Work' (WWW). The WWW program outlines eight behaviours
aimed to embed customer centric ways of working.
One of the eight behaviours that TMR staff are trained to adopt in
their daily work life is to ‘Walk in the customers’ shoes’. Taking the
time to set aside our own personal perspective and acknowledge
what our customers’ ambitions, fears, vulnerabilities and personal
issues are can make the world of difference to the solutions we
provide them.
TMR is a diverse and large organisation, so we know there isn’t a
one size fits all approach to great customer service.
Work towards ensuring all Queensland • All new key Queensland Government TMRs Disability Action Plan 2018-2022 produced in a number of TMRs Disability Action Plan 2018-2022 was Complete
Government information is accessible and information/materials are provided in accessible formats. produced in a number of accessible formats
provided in multiple formats (AAQ whole-of- accessible formats enabling access to a broader range of
government, DCDSS lead). • Existing content progressively reviewed customers. These formats include:
and updated • plain word;
• Easy Read;
• Audio;
• Auslan (including text captions).
All formats of the plan are available on the
TMR website.
Reporting tools – Siteimprove (software tool) implemented into Delivered an accessible version of TMR Still underway
the department to check accessibility and readability levels for Annual Report (web format) to accompany
Queenslanders. PDF version.
TMR websites are designed to meet WCAG2.0 level AA global Quarterly automated reviews of all pages to
accessibility standards (design of site, page templates and check compliance with web standards.
content). Raised capability in accessibility through
TMR actively reviewing quality assurance of content and sites to online content team being trained at Vision
assess level of compliance of content and advise business areas Australia in Web Accessibility testing
where appropriate. techniques.
Social media channels that host videos meet accessibility Capability uplift activities across content
standards. producers through regular training and
messaging regarding accessibility (Yammer
Channels, Community newsletter).
Updated procedures on our intranet in regard
to the production of videos to include
awareness and capability for transcripts
and/or captions.
Government policies require Queensland • All new key website content is accessible Central publishing team for majority of TMR websites to help TMR Online team worked on key projects Still underway
Government websites to meet contemporary and complies with guidelines control publishing of accessible content. (PREPL, PrepS, National Hazard perception
Australian Web Content Accessibility Guidelines. • Increase in the number of government TMR Online team advocates at whole of government levels to test, drink driving information – online
Work continues to be undertaken to provide websites that meet guidelines adopt WCAG 2.1 to level AA. training platforms) to ensure accessibility.
transcripts and/or captions are available for
newly created time-based media (i.e. pre-
recorded video/audio) (AAQ whole-of-
3Action Action success measure Products/Activities Progress/Achievements Status
How we know we have completed these actions What we did to ensure success measures are
All Abilities Queensland commitments for 2017-2020 and activities Outline agency-specific products/activities to support this action addressed Complete or still underway
government, DHPW support).
Promote uptake of the Companion Card • Number of businesses, offering the **Note - Dept of Communities, Disability Services, and Seniors will
Program by businesses, including Queensland Companion Card Scheme lead on providing numbers here as the Companion Card is its
Government venues and events (AAQ whole-of- product.
government, DCDSS lead). TMR allows companions or carers to travel for free on all
TransLink bus, train, ferry, and tram services when accompanying
a Companion Card holder who is travelling with a valid ticket.
Work towards ensuring all Queensland • New Queensland Government legislation, Motorised mobility devices Motorised mobility devices This project will continue in
Government legislation, policies and programs policies and programs demonstrate they Following the publication of the Standards Australia Technical Stakeholder engagement workshops were 2019-20.
are consistent with national commitments have considered the needs of people with Specification for Motorised Mobility Devices (MMDs) in June held in April 2019 to see MMD user views on
under international conventions, consider the disability and carers in development and 2018, Queensland is leading an Austroads project to look at how best to implement the Technical
needs or interests of people with disability and implementation options for adoption of the Technical Specification. The Technical Specification and the Senate Committee
carers and promote and uphold the human Specification aims to improve the safety of mobility scooters recommendations.
rights of people with disability (AAQ whole-of- through improved construction and performance requirements.
government, DCDSS lead).
The project will also address the recommendations from the
Australian Government Senate Committee’s released report on
the Need for regulation of mobility scooters, also known as
motorised wheelchairs regarding registration and licensing of
MMDs.
• TMR’s Passenger Transport Accessible Infrastructure Program In 2018-19, TMR provided over $5m in TMR continues to provide
(PTAIP) provides funding grants to local governments to assist in funding grants towards the upgrade of grant funding annually to assist
upgrading their bus stops to comply with the Disability approximately 800 bus stops across local governments in meeting
Discrimination Act 1992. Queensland, assisting 17 local governments the Disability Standards for
towards meeting their legislated Accessible Public Transport
requirements under the Disability Standards 2002, which require all
for Accessible Public Transport 2002. passenger transport facilities
to be fully accessible by the
end of 2022.
Implement strategies to reach the Queensland • The proportion of people with disability Inclusive Recruitment Review JobAccess is conducting an Inclusive As at 30 June 2019 5.2% of
Government target that, by 2022, eight per cent employed in the Queensland Public Sector Recruitment Review that focusses on the TMR employees identify as
of the Queensland Public Sector workforce will workforce increases towards eight per cent steps TMR can take to ensure accessibility having a disability
be people with disability, across attraction, by 2022 throughout our recruitment and selection
recruitment, retention and career progression practices.
and development, for example flexible work
practices and inclusion of people with disability
in the government employer brand (AAQ whole-
of-government, Public Service Commission (PSC)
lead).
Promote information, resources and examples • Information, resources and good practice Work experience In November 2018, TMR hosted 15 work Completed
of the benefits to businesses of employing case studies uploaded to the dedicated experience participants on Accessibility Day.
people with disability, the assistance available, website The day is an Australian Government initiative
how to make recruitment and employment that allows employers to connect with
process more accessible to improve jobseekers with disability, to see their
opportunities for people with disability to potential in the workplace.
participate in employment (AAQ whole-of-
government, DCDSS lead).
4Action Action success measure Products/Activities Progress/Achievements Status
How we know we have completed these actions What we did to ensure success measures are
All Abilities Queensland commitments for 2017-2020 and activities Outline agency-specific products/activities to support this action addressed Complete or still underway
Work with the National Disability Insurance • All existing eligible clients transition and DCDSS lead TMR focussed on two key actions in 2018-19:
Agency to provide a smooth transition to the access services through the NDIS by 30 • TMR has concentrated on communicating
National Disability Insurance Scheme (AAQ June 2019 with TSS members to encourage National
whole-of-government, DCDSS lead). Disability Insurance Agency (NDIS)
participation and currently estimates that
around 9000 Taxi Subsidy Scheme (TSS)
members may be NDIS eligible. As at 15
July 2019, 7813 of that number of TSS
members have become NDIS participants.
• Extending the existing arrangements to
eligible TSS members to 30 June 2020.
TMR continues to assist the DCDSS as the
lead agency in this space:
• In 2018-19, the Queensland Government
announced a further extension of TSS
membership to eligible NDIS participants
until 30 June 2020. It is intended that this
will allow sufficient time to satisfactorily
address transport support issues with the
National Disability Insurance Agency
(NDIA).
• It had originally been intended to have
these matters resolved by 30 June 2019.
However, unavoidable delays by the NDIA,
including the Commonwealth Government
going into caretaker mode, have been an
obstacle to this occurring.
• Specialist School Transport (SST) services
were scheduled to transition to the NDIS
post-31 December 2019. However, due to
complexities in developing a nationally
consistent model for SST under the NDIS,
these services will continue to be provided
by the state government through to 31
December 2023 under an in-kind
arrangement. The Department of
Education holds policy and budget
responsibility for SST – TMR only
administers the services on their behalf.
Promote inclusion of people with disability on • Application and appointment processes for DPC lead TMR follows the protocols issued by DPC
State Government boards, steering committees Queensland Government boards, steering regarding appointment processes.
and advisory bodies to foster ‘change from committees and advisory bodies are
within’ (AAQ whole-of-government, DCDSS accessible to Queenslanders with disability
lead).
Consultation and engagement processes are • Increased participation of people with DCDSS lead TMR Online team worked on key projects
offered in a range of ways, including the use of disability in consultation (PREPL, PrepS, National Hazard perception
technology, which maximise the participation test, drink driving information – online
5Action Action success measure Products/Activities Progress/Achievements Status
How we know we have completed these actions What we did to ensure success measures are
All Abilities Queensland commitments for 2017-2020 and activities Outline agency-specific products/activities to support this action addressed Complete or still underway
opportunities for people with disability their • Options for engagement promoted training platforms) to ensure accessibility.
families and carers (AAQ whole-of-government,
DCDSS lead).
Queensland Government agencies consult with • Queensland Governments Disability Employee Reference Group TMR has initiated the Accessibility and Still underway
people with disability when either developing a Service Plans 2017-2020 include details of Inclusion Advocacy Network (AIAN), which
Disability Service Plan or implementing Disability consultation with people with disability or brings together staff with lived experience of
Service Plan actions (AAQ whole-of- details of consultation with people with disability. The AIAN allows TMR the
government, DCDSS lead). disability in the implementation of actions opportunity to use the experience of our own
is reflected in reporting staff to consult on policies and initiatives. 21
staff attended the first meeting in June 2018.
Existing leadership programs are accessible and • Application and assessment processes for Face-to-face training TMR’s Passport to Leadership program for Still underway
inclusive of Queenslanders with disability (AAQ Queensland Government leadership new and aspiring leaders includes an
whole-of-government, DCDSS lead). programs are accessible “Inclusive Leadership” module which
• Participant demographics for Queensland highlights issues of unconscious bias and the
Government leadership programs are business case for diversity in the workplace.
representative of the community 94 staff have attended this module in the
reporting period.
6DEPARTMENT SPECIFIC ACTIONS
(As detailed in All Abilities Queensland - Queensland Government Actions)
[Complete only those actions attributed to your department]
Action Action success measure Products/Activities Progress/Achievements Status
For the period 1 July 2018
Outline agency-specific products or activities to support this to 30 June 2019, is the
How we know we have completed these actions action What we did in the period 1 July 2018 to 30 June 2019 to ensure action completed or still
All Abilities Queensland commitments for 2017-2020 and activities (for the period 1 July 2018 to 30 June 2019) success measures are addressed underway
Participate and influence national processes and • Active participation on national Represented Queensland on the National Accessible The Department of Transport and Main Roads (TMR) Complete
policy that supports the removal of barriers for committees such as National Accessible Public Transport Advisory Committee (NAPTAC). continues to represent Queensland on NAPTAC and
people with disability using public transport (for Public Transport Advisory Committee and participated in the teleconferences conducted on 6
example, ongoing reviews of the Disability the Disability Standards for Accessible September 2018 and 11 December 2018.
Standards for Accessible Public Transport) Public Transport (DSAPT) Modernisation The Commonwealth Department of Infrastructure,
(Department of Transport and Main Roads (DTMR)). Committee Transport, Cities and Regional Development (DITCRD)
• DTMR submission finalised and provided to Participated on the DSAPT Modernisation Committee. continues to lead the modernisation of the Disability
Commonwealth in response to five-year Standards for Accessible Public Transport 2002 (DSAPT)
review of DSAPT with support from all jurisdictions, including Queensland
through TMR.
The Transport Infrastructure Council recently endorsed
the development of improved guidance on how to use
existing equivalent access provisions in DSAPT. This was
supported by Queensland and TMR will work closely with
DIRDC to progress this body of work.
Invest $212 million to deliver accessibility upgrades • Accessibility upgrades to 14 high-priority TMR through the Rail Transport Service Contract (TSC) Underway
to 14 high priority stations across the next five stations in South East Queensland approved funding to support the ongoing and increased
years (DTMR). completed funding required to deliver accessibility upgrades to
stations.
The 2019-20 Budget included:
• $298.2 million for upgrading or improving station
accessibility at 11 train stations – Strathpine, Boondall,
Morayfield, Auchenflower, Southbank, Albion, Cannon
Hill, Loganlea, Dakabin, Buranda and East Ipswich
• six station upgrades (Fairfield, Yeronga, Yeerongpilly,
Moorooka, Rocklea, Salisbury) of $57 million budgeted
from 2022-23 with opening of Cross River Rail – note
this is not the total cost of the station upgrades but the
component involving accessibility upgrades.
TMR collaborated with Queensland Rail through monthly
Growth Projects meetings to monitor progress.
Graceville, Nambour and Dinmore stations have been
completed while Alderley and Newmarket have reached
practical completion.
Major construction commenced November 2018 for
Morayfield, Boondall and Strathpine. In June 2019, new
footbridges were installed at Morayfield and Strathpine.
Work with our partners to ensure that Gold Coast • Delivery of games passenger transport in Previously provided. Completed in April 2018
Commonwealth Games 2018 (GC2018) facilities and accordance with operations plans which Note: The timeframe for
7Action Action success measure Products/Activities Progress/Achievements Status
For the period 1 July 2018
Outline agency-specific products or activities to support this to 30 June 2019, is the
How we know we have completed these actions action What we did in the period 1 July 2018 to 30 June 2019 to ensure action completed or still
All Abilities Queensland commitments for 2017-2020 and activities (for the period 1 July 2018 to 30 June 2019) success measures are addressed underway
services are designed to provide an equitable acknowledge accessibility requirements completion of this action
transport experience and promote accessible public was 2017-2018
transport and active transport as the key modes of (financial year). Please
access to GC2018 precincts (DTMR). confirm.
Continue to make the Queensland public transport • Completion of actions contained within Developed and released the Disability Action Plan 2018- The Disability Action Plan 2018-2022 was finalised and Complete
network more accessible for people with disability DTMR’s Disability Action Plan – Improving 2022. released in December 2018 – it is available on the TMR
and those with limited mobility by: Access to 2017 website. It was developed in consultation with members
Continuing to implement DTMR’s Disability Action • Final review report completed for DTMR’s of the TMR Accessibility Reference Group and contains 41
Plan – Improving Access to 2017 Disability Action Plan – Improving Access to actions, demonstrating the department’s continued
2017 commitment to making the passenger transport network
Undertaking an end of term review of the Disability accessible for people with disability.
Action Plan – Improving Access 2017 • Disability action plan for the period 2018
The plan was also produced in a number of formats
Developing a new disability action plan to to 2022 developed in consultation with key
enabling access to a broader range of customers. These
demonstrate DTMR’s commitment to making the stakeholders
formats include:
passenger transport network more accessible for
people with disability and those with limited • plain word;
mobility (DTMR). • Easy Read;
• Audio;
• Auslan (including text captions).
Implementation of actions contained in the plan has
commenced.
Continue to manage the Disability Parking Permits • Ongoing scheme administration Delivery of Disability Parking Permits to eligible Administered the Disability Parking Permit Scheme This action is ongoing.
(DTMR). applicants The average processing time for assessing applications
was 9 business days.
Continue to engage with key stakeholders about • Accessibility Reference Group (ARG) Conducted meetings of the TMR Accessibility Reference TMR Accessibility Reference Group meetings were held on Complete
issues relating to improving the accessibility of the meetings held on a quarterly basis with Group. a quarterly basis, including:
Queensland passenger transport network through meaningful agendas that include • 6 August 2018
the Transport and Main Roads Accessibility consultation opportunities for DTMR
Reference Group (DTMR). projects • 31 October 2018
• 27 February 2019
• 23 May 2019
The group comprises representatives from government,
industry (passenger transport providers) and the disability
sector.
Consultation on key projects and information shared
included:
New Ticketing Solution for Queensland;
Cross River Rail;
Personalised Transport Drivers – Disability Awareness
Training;
• New Generation Rollingstock Project;
• Queen Street Bus Station Lift;
• Motorised Mobility Devices – Austroads labelling
8Action Action success measure Products/Activities Progress/Achievements Status
For the period 1 July 2018
Outline agency-specific products or activities to support this to 30 June 2019, is the
How we know we have completed these actions action What we did in the period 1 July 2018 to 30 June 2019 to ensure action completed or still
All Abilities Queensland commitments for 2017-2020 and activities (for the period 1 July 2018 to 30 June 2019) success measures are addressed underway
project and Senate Inquiry outcomes;
• Brisbane Metro;
• South Brisbane Transport and Mobility Study;
• Albion Station Transit Oriented Development;
• Demand Response Transport Trial;
• Accessible Transport Network Update.
Continue to ensure people with disability have • Evaluation and monitoring of personalised • Taxi Subsidy Scheme (TSS) for people with disabilities Taxi Subsidy Scheme 2018-19 Current and Ongoing
access to safe, reliable and affordable personalised transport reforms, which includes who would experience profound difficulties using • 1,959,425 eligible journeys
transport services, including implementation of an maximum fare protections for certain mass transit services. Under TSS, the Government
incentive payment to drivers of wheelchair customer with disability pays half of a member's taxi fare up to a limit of $25 • 15,258,365.00 ex gst paid
accessible taxis to meet the needs of certain • Ongoing funding of the incentive payment per journey. A TSS member may travel for any
customers with disability (DTMR). for drivers of wheelchair accessible taxis to purpose, including social, medical or employment Lift Payment 2018-19:
prioritise services to Taxi Subsidy Scheme reasons, and there is no cap on the number trips a
• 373,783 eligible journeys
members identified as requiring a member may take.
• $6,796,055.00 ex gst paid
wheelchair to travel • The $20 Lift Payment is payable to drivers of
Wheelchair Accessible Taxis (WATs) as an incentive to
prioritise wheelchair work. It is payable for taxi
journeys taken by TSS members who require the use
of a wheelchair for travel outside of their home.
Access for people with disability is improved by • Disability access is considered when • Enhanced disability access to restrooms at major CBD Regular engagement with the Department of Housing and • Works at 61 Mary St
considering the needs of people with disability buildings are constructed or receive major leased sites including 61 Mary St and 1 William Street. Public Works to ensure facilities were built in accordance and 1 William Street
when Department of Transport and Main Roads' refurbishment and major leases are • Inclusion of disability access restrooms at new with relevant standards and designed scope of work. completed
buildings are constructed or refurbished, or leases renewed RoadTek depot site at Bells Creek, Sunshine Coast. • Practical completion
renewed and where possible when choosing venues • The department has access to conference for RoadTek Depot
for department run events and meetings (DTMR). room facilities with disabled access due 23 August 2019
NEW ACTION
9ADDITIONAL DEPARTMENT SPECIFIC ACTIONS
(Additional actions detailed in your DSP which are not already detailed in the Action Plan)
Action Action success measure Products/Activities Progress/Achievements Status
For the period 1 July 2018
Outline agency-specific products or activities to support this to 30 June 2019, is the
How we know we have completed these actions action What we did in the period 1 July 2018 to 30 June 2019 to ensure action completed or still
All Abilities Queensland commitments for 2017-2020 and activities (for the period 1 July 2018 to 30 June 2019) success measures are addressed underway
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