2018 debt forum HARDSHIP IN FOCUS - ACDBA
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AUSTRALIAN COLLECTORS & DEBT BUYERS ASSOCIATION
2018
debt forum
AGENDA
HARDSHIP IN FOCUS
Wednesday 21 March 2018
Melbourne Convention Centre
Melbourne, Australia
Published: 06/03/2018
2018
debt forum
Thanks to our Sponsors & Exhibitors
Event Sponsor
Additional Sponsors & Exhibitors
2018
debt forum
TUESDAY 20 MARCH 2018
6.30 PM Welcome Networking Drinks sponsored by Equifax
The ACDBA 2018 Debt Forum opens with the Welcome Networking Drinks at Melbourne Convention
Centre on Tuesday evening.
WEDNESDAY 21 MARCH 2018
8:00 AM Arrival Coffee
8.00 AM Registration Desk and Exhibitors Hall open.
8:30 AM Welcome & Introduction of MC
Andrew Klein of SPIKE Presentations is the Master of Ceremonies for the Forum. A former litigation
lawyer, Andrew has been a full-time Professional MC and Presentation Skills Speaker / Trainer for
the past 20 years.
8.35 AM Session 1: Hardship from a legal perspective
What does the law require when assisting consumers in hardship and what are the triggers for
hardship obligations?
Rebecca Fahey and Mark Smith of Smith Leonard Fahey Lawyers
9:20 AM Session 2: Hardship in focus
Panel discussion examining short term financial difficulties versus genuine financial hardship
will consider what constitutes hardship and the indicators to differentiate between difficulties and
hardship and how to assist consumers to resolve difficulties and avoid hardship.
Matt Thomas of ACDBA will lead this discussion with panel members including Rebecca Fahey of Smith
Leonard Fahey Lawyers, Marcia Harkins of Uniting Kildonan and Matt Angell of Credit Corp Group
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10:05 AM Coffee Break sponsored by Wise McGrath
10:30 AM Session 3: Unlocking the value in your data
Drawing on his experiences in the collections and banking sectors, Stuart will discuss how effective
use of data is a competitive advantage wherever harnessed – in debt sale pricing and collection
strategies.
Stuart Edwards, Data Science Leader
11:15 AM Session 4: How to awe them, not bore them!
Secrets to radically improve the design and delivery of your presentations to make them memorable,
dynamic, effective and bursting with personality.
Andrew Klein, SPIKE Presentations
12:00 PM Lunch sponsored by Kessler Group
12:55 PM Session 5: Alcohol, drugs, gambling and violence
In this session financial counsellors will provide their perspectives on contemporary issues which
adversely impact upon consumers leading to situations of financial hardship.
Andrew Klein will lead this discussion with panel members including Lauren Levin of Financial
Counselling Australia, Sandy Milne of Good Shepherd Australia New Zealand and Karen Hucks of
Uniting Kildonan
1:55 PM Session 6: Hardship responses
This session will review current Part IX trends and explore opportunities for an industry approach to
managing informal hardship arrangements and the learnings from international markets.
Alex Vale, Kessler Financial Services Australia
100% overall satisfaction
2017 event survey
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debt forum
2:25 PM Session 7: Future of financial education and hardship
Dealing with consumers in hardship requires both creative/human approaches partnered with
analytics and data driven solutions. This session will look at emerging trends and discuss responses
to the challenges in consumer behaviours.
Sacha Close of Equifax and Corinne Proske of Good Shepherd Microfinance
2:55 PM Coffee Break sponsored by Global Data
3:20 PM Session 8: Effective dispute resolution
With Australia’s complaint framework about to change this session will look at how participants can
make dispute resolution work with practical suggestions as to what industry and advocates need to
keep in mind when involved in mediation.
Nicole Cullen, Cullaborate
4:05 PM Session 9: Great expectations
In this session Michael Blonk will first share what creditors look for in their partnerships with collectors
and debt buyers including expectations for service delivery & results, hardship management,
protection of reputational risk and other considerations. The session will then open to a discussion
with delegates.
Michael Blonk of Herringbone Consulting, Adam Dayeian of Debt Sale Brokers Australia & Mark
Draper of CCC Financial Services
4:50 PM Closing Remarks
5:00 PM Farewell Drinks
Thought provoking, challenging,
grounded - great presentations!
2017 delegate
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of publication and
subject to change registerAUSTRALIAN COLLECTORS & DEBT BUYERS ASSOCIATION
The ACDBA 2018 Debt Forum will be held in Melbourne on the
evening of Tuesday 21 March with Networking Drinks and continue
on Wednesday 21 March 2018 with a full day of sessions. The
event brings together the leadership and senior representatives of
ACDBA and other industry members, banks, financiers, regulators
and other industry stakeholders to hear speaker and workshop
sessions addressing contemporary issues for the Australian
collections industry.
ACDBA Contact Details
Tel: 02 4925 2099
Email: forum@acdba.com
Web: www.acdba.com
Venue Details
Melbourne Convention Centre
1 Convention Centre Place
South Wharf, NSW, Australia
Accommodation
Although the venue does not have accommodation, there
are options for delegates in close proximity and about
the Melbourne CBD - the nearest accommodation is the
Pan Pacific Melbourne which is located at 2 Convention
Centre Place, South Wharf.
Registration Fees Click here to register
Fees
Non-member Delegate $950
Additional Non-member Delegate – same organisation $855
ACDBA Member Delegate $795
Additional ACDBA Member Delegate – same organisation $715
Government/Regulator/Ombudsman Delegate $795
Additional Government/Regulator/Ombudsman Delegate – same organisation $715
Community Sector NFP Delegate $745
Additional Community Sector NFP Delegate – same organisation $670
All fees are in Australian Dollars and include GST.
Australian Collectors & Debt Buyers Association Limited ABN: 18 136 508 784You can also read
