Data Design Diversity - RSG Consulting
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2021
Interwoven
Evolutions in the practice of law
Data
Design
Diversity
We hear a lot about innovation in
the business of law. But for most law
firms, this still means innovation in
the delivery of legal services.
Little is written about how the
practice of law is changing.
RSG’s research over the past three
years reveals significant changes in
the practice of law: from digitising
clients to non-legal fee-earners in law
firms. However, not all law firms are
ready to make these changes. Only
19% of partners in major law firms feel
confident they understand the digital
economy and its implications for the
practice of law.
This report sets out what clients need,
the state of play in the profession and
the SIX ways law firms need to evolve.
Interwoven REPORT 2021
The practice of law is not The complex problems faced by multinationals do not have legal
keeping up with client changes practice area name tags. In-house legal functions have jumped ahead
in using cognitively diverse teams, and how they pool expertise and
How many lawyers think of Be knowledge. We see this in many significant legal purchasers such as AB-
InBev, Google, Pfizer and Deutsche Bank. But when partners predicted
multi-faceted
their cars as iPhones? the biggest changes to their practices over the next three years, the
most common answer was virtual working.
Design thinking caught on
quickly in the profession. But Digital is more than using
its main application over the technology better. But
past four years has been to for many lawyers, their
streamline legal processes understanding of its
implications ends there. Half
and make documents look Be Be the partners surveyed in 2020
pretty. It is only now being
applied to legal content and
usable digital counted video conferencing
its most effective users are as automation. Only 13% of
in-house lawyers. Only 13% law firms have a data strategy
of the 500 legal expertise that sees the value of using
submissions received into Clients want their client and third-party data to
enhance their advice to clients.
the FT report in 2020, where
firms put forward their
lawyers to:
flagship legal solutions for
clients, involved design
thinking.
The pandemic accelerated business model
changes for many companies such as General
Whilst companies such as Unilever can Be Be Motors. But only 6% of partners said that
report doing business up to 40% faster client changes will impact the practice of law
(through streamlining contracting times)
fast future-ready in the next few years. GM now likes to say it
only 14% of law firms said that they use data moves at “ventilator-speed,” as it reimagines
to provide time and cost savings for clients. its product and go-to market strategy, such
as seeing cars as moving iPhones.
Interwoven REPORT 2021
TO
FROM
BRINGING THE ‘WHOLE’
WORKING IN SILOES
FIRM TO CLIENTS
Firms need to
evolve on six FROM
TO
TOPIC-BASED,
PRACTICE AREA
fronts APPROACHES
COMMUNITIES
OF EXPERTISE
This image identifies the
TO
six evolutions we see are FROM
DATA ENHANCED
necessary for law firms to INTUITION AND
KNOWLEDGE
keep pace with clients and JUDGEMENT
the market. Many firms have
already begun their journeys
and are at various stages.
FROM TO
Underpinning the six evolutions BEING A SERVICE A FIRM THAT DELIVERS
are what RSG is calling ‘the BUSINESS EXPERIENCES
three Ds’. Firms need to
become more proficient in:
collecting and using data,
TO
leading with a design-thinking FROM
INCLUSIVE FEE-EARNING
mindset, and prioritising NON-LAWYERS BEING
TEAMS OF KNOWLEDGE
diverse viewpoints to solve OUTSIDE THE TEAM
PROFESSIONALS
complex client problems.
TO
FROM
COLLABORATING WITH
COMPETING WITH
PEERS ON CLIENT-LED
PEER LAW FIRMS
PLATFORMSInterwoven REPORT 2021
The evidence About the RSG Interwoven
Report 2021
Timeframe: 2018-2021
Four key stakeholder groups, globally: Based on the research for all our projects in the last three
years, the RSG team decided to bring survey data, case
studies and insights from thousands of interviews together
1 2 3 4
to sum up the changes we see to the practice of law.
For more information
Private practice law Corporations: CEOs, Law companies, legal Academia, non-
profits, professional n To purchase the full Interwoven report, contact RSG
firms: partners, c-suite CTOs, CIOs, CFOs, technology firms, big
peer organisations, Consulting. The report consists of a 35-slide deck, which
business professionals, COOs, general four firms, consulting
bar associations etc. covers in analytical detail the changing client demands
leadership teams counsel, deputy GCs, firms: CEOs, CTOs,
and the shifts law firms need to make to meet them,
legal operational Partners, CMOs,
100+ long-form with global case studies and survey data to inform future
2600 Interviews professionals product designers
interviews and access strategic discussions.
600 Surveyed
2250 Interviews 400 Interviews to research studies n RSG would be happy to customise the report for law
3500 Case Studies
250 Surveyed 300 Case Studies firms in interactive workshop sessions, designed to help
750 Case Studies law firm leaders and other key internal stakeholders think
deeply and differently about where the practice of law is
headed.
n To find out more, please email
mary.ormerod@rsgconsulting.com
Image from the series
Interwoven, Unidentified 18, 2017
© Kyle Meyer, Courtesy Yossi
Milo Gallery, New YorkYou can also read
