Customer Information BOOKLET 2021 - UMEME
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Customer
Information
BOOKLET 2021
1
CONTENTS
Welcome Note .................................................................................................................... 3
Who We Are ........................................................................................................................ 5
Umeme Client Service Charter .......................................................................................6
Get Connected ................................................................................................................... 7
Standard Connection Process ......................................................................................... 8
Sasula Oyake ........................................................................................................................ 9
New Connection Guide, Large Power Users ..............................................................10
Energy Rebate .................................................................................................................... 11
Automated Meter Reading .............................................................................................. 12
Declining Block Tariff ........................................................................................................ 13
Yaka .......................................................................................................................................14
Got a Complaint or Query? ...........................................................................................16
Explaining Your Bill ............................................................................................................17
Key Issues To Note ...........................................................................................................18
Electricity Bills .................................................................................................................19
Payment Options ...............................................................................................................20
Safety Tips ...........................................................................................................................21
Energy Saving Tips (Domestic) .......................................................................................22
Energy Saving Tips (Industrial) ....................................................................................... 23
Our Service Centres ........................................................................................................26
2
Welcome Note
Dear Customer,
Umeme is proud to provide your homes and businesses with safe and reliable electricity supply and
are committed to continuous improvement, so that we bring you a positive customer experience.
We have a dedicated customer contact centre, where you can reach us 24/7, by phone or using
social media, to report any issue or make a complaint. Our handy App also allows you to check your
account details, look up information about outages, and report service issues instantly.
If after reading this booklet you still have a question, please contact us, we will be happy to assist.
Thank you.
AGNES NALWANGA. S
Head of Customer Experience
3
3
Check your balance
Pay your bills
Buy your yaka! token
Access your last token
See planned outages
Get power saving tips
Apply for a power
connection
Contact us
Experience convenience with
our handy Mobile App
4
Who We Are
Uganda’s main electricity distribution company,
listed on the Uganda Securities Exchange and
cross listed on the Nairobi Securities Exchange.
We operate a 20 year electricity distribution
concession from the Government of Uganda.
Following reforms in 1999, Uganda adopted
a single buyer electricity sector model, where
Uganda Electricity Transmission Company
Limited (UETCL) is the System Operator,
responsible for purchasing electricity from all
Independent Power Producers, import and
export of electricity. UETCL is our sole supplier.
As a distributor, we supply electricity to
customers, involving operation, maintenance
and upgrade of power infrastructure, electricity
retail and provision of related services. The
Electricity Regulatory Authority (ERA) is
responsible for sector regulation, with their
mandate including setting operating standards
and appropriate end user tariffs.
Our Vision
Powering Communities, Business & Industry for
a prosperous Uganda.
Our Mission
To supply our customers with safe, reliable
electricity through an efficient distribution
network and with passionate people, while
delivering sustainable shareholder value.
Our Values
1. We place Safety of our employees and
the public at the centre of our actions.
2. We provide exceptional Customer
Service experience.
3. We act with Integrity, fairness and
transparency in all our dealings.
4. We deliver services through Team
Work.
5. We deliver quality services and values
through Innovation and the zeal to
succeed continuously raising the bar on
our performance.
5
Umeme Client Service Charter
Our pledge to you: Our expectations of you:
• We will act with integrity in accordance In order to serve you better, we ask that
with our Code of Conduct. you:
• We will be courteous, professional and • Do not misuse, tamper or interfere with
responsive to your needs. electricity wires, meters or equipment
on your property, or allow anyone else
• We will give you accurate and to do so, unless authorised.
appropriate information whenever you
need it. • Use electricity safely and for the
specified purpose.
• We will respect your privacy and keep
your personal information confidential, • Act in a manner to protect any Umeme
using it only in accordance with the law. installations from physical and technical
harm.
• We will be accountable for services that
don’t meet our standards of quality and • Let us know as soon as possible when
timeliness/accuracy. we do not meet your expectations. We
will investigate your complaint and tell
• All correspondence will be responded you what we have done about it.
to promptly via our contact channels.
• Say no to bribery. No staff/contractor
• We will monitor our performance is allowed to receive money directly on
against the standards set out in this behalf of Umeme.
Charter.
• Always ask our staff or contractors to
• We will be open to feedback on our identify themselves before allowing
performance and suggestions for them access to your premises
improvement from you and make
adjustments to our services based on
information received.
• We will respond to and resolve
complaints in a timely and fair manner.
6
Get
Connected
In 3 Easy Steps
FOLLOW THE
STEPS BELOW
APPLICATION PAYMENT &
INSPECTION
& REGISTRATION CONNECTION
Apply Online. Pay Upon payment of Upon successful
inspection fees through inspection fees, inspection, You will pay
our payment channels our team will visit you for connection fees and a
(Mobile money & banks) inspection meter will be installed
of premises within 2 days within 10-15 days upon
receipt of payment by
Umeme
Connection Requirements
1. Copy of National ID
2. Wiring certificate
3. Wayleave permission from land owners through which the line will pass (if applicable)
4. Company seal & certificate of incorporation (for companies)
5. Trading license for sole proprietorships
NOTE:
1. Domestic: LowVoltage supplied at 240 volts e.g.residential houses, salons, shops, kiosks etc.
2. Commercial: Single phase low voltage load e.g. supermarkets, restaurants, clinics etc.
3. Commercial: Three Phase low voltage below 100 Amperes e.g. small scale industries, fuel pumps, millers etc.
4. Industrial: Low & High voltage of 415 volts with maximum demand up to 500kVA and 11000 volts or 33,000 volts with maximum demand
exceeding 500 kVA but up to 10,000 kVA respectively. Mainly used by large scale industries.
7
Standard Connection Process
Get your premises connected for only Ush 20,000
under the Electricity Conection Policy (ECP)
Visit your nearest Umeme branch with your
Pay
wiring certificate, National ID, passport Ush 20,000
photo and fill in an application form. for a survey inspection
Apply online via www.umeme.co.ug or
Umeme App
Pay the cost of preloaded units at prevailing A meter will be installed and
tariffs at any of our partner banks or you will be connected to power.
through Ezee money. You will get a phone
confirmation message upon payment.
“The Government of Uganda established the Electricity Conection Policy (ECP) 2018 - 2027. The primary
objective of the policy is to increase electricity access and provide cleaner energy for Ugandans.”
8
9
New Connection Guide for Large
Power Users (LPUs)
LPUs are categorised as below:
Small and Medium Industrial Supplied at 415V with maximum demand up to 500kVA
Large Industrial Supplied at 11kV or 33kV with maximum demand of 1500kVA
Supplied at 11kV or 33kV with average demand exceeding 1500kVA (dealing
Extra Large Industrial
in Manufacturing)
**The electricity network operates at a frequency of 50Hz
Requirements for a connection
• Certificate of Completion of Internal Wiring
• Copy of Certificate of Incorporation (Companies)
• Customer Identification documents (National ID)
• Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement)
• Duly filled wayleaves consent form where applicable
**Customers can visit any of our service centers to obtain more information or visit our website.
Procedure
Prospective customers should notify their local Umeme Service Centre Manager during planning
stages. The Service Centre Manager will organise a site visit within 3 working days and assess
network capacity to support the intended business.
Following the outcome of the site assessment, the Customer will be advised on the next steps
by the Service Centre Manager.
Our Standard Charges for a Connection
Item Amount
Inspection Fees Small Industrial 88,500
Medium & Large Industrial 118,000
Security Deposit Small Industrial 200,000
Medium Industrial 1,000,000
Large Industrial 2,000,000
Cost of Works (incl Varies depending on material requirements.
Labour and Transport)
All payments can be made through the following Banks: Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, Housing
Finance Bank, Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, Orient Bank, United Bank for Africa, Finance Trust Bank,
Absa Bank, Centenary Bank, NC Bank and Bank Of Baroda. Do not make direct payments to any of our staff or contractors.
10Energy Rebate
As a customer, you could invest in power line extension
undertaken as part of customer connection installations and get
compensated for it through Energy Rebates.
The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority
to reimburse customers for approved investments in line extensions undertaken as part of
customer connection installations. the compensation is undertaken by the licensees (in this case
Umeme) over time through offsets of monthly energy billed.
Who is eligible for Energy Rebate?
Industrial customers;
• With maximum demand above 500KVA
• Located in an industrial park /any other location approved by ERA
• Constructing a network in an area that can connect 10 potential customers within one
year of commissioning
• Minimum length of network should be 500Metres
11Automated Meter Reading (AMR)
How it works
A meter installed at your premises sends billing information to the Umeme data collection
centre via a wireless network. That data is processed and then electronically sent to the billing
office where your bill is computed.
Benefits of AMR to the customer
• Timely and accurate billing
• Reduced visits from Umeme staff to your premises
• Faster response to incidents and faults
• Availability of consumption data on hourly, daily and weekly basis
Web access
You can view your consumption and load profile data over the internet. Below are the steps to
access this information.
Access Agreement Fill in the form and
Form from our email it to your
01 Website or Service respective Umeme 02
Centre. Service Centre.
Log into the Online Your request will be
AMR System reviewed, and you will
03 to access your
consumption data
be contacted with your
log in details.
04
and load profiles.
12Declining Block Tariff
What is a Declining Block Tariff? How will the Declining Block Tariff
Electricity Regulatory Authority (ERA) has work?
introduced a declining block tariff, which will Industrialists will be allocated individual
give opportunity to industrialist customers threshold for electricity consumption
to enjoy discounted power rates after and when they hit the target, electricity
achieving a defined threshold consumption. consumed after the threshold will be sold
Threshold consumption will be set for each at discounted rates. As an example, a
customer and any units consumed above manufacturer that normally consumes 1,000
the threshold will be charged lower rates. units, is given a target to consume 1,200
units and instead consumes 1,300 units. The
Who Qualifies? targeted 1200 units would be charged at
Declining block tariff will initially be for the normal tariff rates (Block 1 Rates) while the
industrial customers billing on codes 30 additional consumption (100 units) would
and 40 i.e. Large and Extra-Large Industrial be charged lower tariff rates (Block 2 Rates).
customers.
13Yaka! Pre-paid Electricity
What is Yaka! Where do I buy a Yaka! token?
Yaka! is prepaid electricity, allowing you to • Mobile Money (MTN, Airtel, Africell &
conveniently manage and control your usage. UTL)
It works much like buying airtime for your • E-Pay, PayWay & Ezee Money
mobile phone, when the units are used up, • Partner Banks: Standard Chartered, Bank
you buy more to continue using the service. Of Africa, KCB, DFCU Bank, Citi Bank,
Housing Finance Bank, Stanbic Bank,
Benefits Equity Bank, Post Bank, Diamond Trust
• Maximum control and monitoring of Bank, Orient Bank, United Bank for Africa,
electricity consumption Finance Trust Bank, Absa Bank, Centenary
• Buy Yaka! units 24/7 Bank, NC Bank and Bank Of Baroda.
• Buy what you need to use
How do I buy Yaka! with Mobile
How do I get connected? Money?
Visit a Umeme Service Center • Dial *185#
• Select Payments (Pay Bill)
• Fill in an application form and pay • Select Utilities Umeme/TouchPay
inspection fees • Select Yaka!
• We will inspect your premises • Enter your Yaka! account number
• Your meter will be installed after making • Enter Amount
full payment for connection. • Enter Mobile Money PIN
• Confirm and wait for a verification
Visit the https://www.umeme.co.ug/ message
myumemeonline or the Umeme App.
How do I buy Yaka! from PayWay
Are Yaka! meters installed with self-service kiosks?
preloaded units? • Select Utilities
Yes. The Yaka meter is installed with 10KWh as • Select Umeme
preloaded units. • Enter your Yaka! account number
• Enter your telephone number
Are preloaded units free? • Insert money
No, they are paid for prior to connection. • Confirm payment & press ‘Pay’
• Token receipt is printed and SMS with a
token is sent.
14What if I do not receive my token?
• You can find your token on the Umeme Mobile app. Download it for free from your App
store.
• Contact our call centre 24/7.
How do I load a Yaka! token?
• On a Conlog meter, enter token into User interface
• On an Itron meter, enter token into User interface and press Enter
• On Hexing meter, enter token into User interface and press Red button
• On Inhemeter meter, enter token into User interface and press Blue button
Why am I given varying units for two purchases of the same amount in
the same month?
Every first purchase of the month is given a discounted rate of UGX 250 for the first 15 units,
which does not apply on the second purchase.
Also at the first purchase each month, Standard Service Fee of UGX 3,360 is deducted, as set
by Electricity Regulatory Authority (ERA). If you don’t purchase units for a number of months,
Service fee accumulates and is recovered from your next purchase.
For other purchases within the same month, the discount rate and Standard Service Fee do not
apply. All purchases are subject to VAT of 18%.
Breakdown of purchases made within a month
Item 1st Purchase (UGX) 2nd or other purchases (UGX)
1-15 units 250/= Not applicable
16 units plus Applicable rate Applicable rate
Service fee 3,360/= Not applicable
VAT 18% 18%
Is Yaka! more expensive than Postpaid electricity?
Prepaid and Postpaid electricity units are sold at the same price, with the tariff set and reviewed
quarterly by the Electricity Regulatory Authority (ERA).
If I lose my Yaka! card, how do I find my meter number?
• On a Conlog meter, enter code #100#
• On an Itron meter, enter code 100, press enter
• On Hexing meter, enter code 804, press enter
• On Inhemeter meter, enter code 804, press blue button
How do I get connected?
Apply online via www.umeme.co.ug or Umeme App
15Got a complaint or query?
Please follow the simple steps below:
Reporting
Report complaints or queries:
• At Umeme Offices (8am - 5pm Mon - Fri, 9am - 1pm Sat)
• 24/7 via social media, phone or email (see details on back page)
Acknowledgment
You will receive a system generated reference number.
Handling & Resolution
• Account/billing queries will be resolved quickly through your chosen contact
method.
• Non-technical complaints will be resolved within 7 days. If we take longer, we
will update you until resolution, which will be within 30 days.
• Technical complaints will be resolved within 12hrs. Exceptional cases will be
resolved within 7 days.
• Emergencies take priority.
Escalation
If you’re unhappy with our service, you can appeal to:
1. Service Centre Operations Manager
2. Head of Regional Operations
3. Head of Customer Experience
4. Electricty Regulatory Authority (ERA) 0200 506 000 / 0312 260 166,
info@era.or.ug
5. Electricity Disputes Tribunal (EDT) 0414 232 987 / 0772 321 847
Please report bad customer service to customerservice@umeme.co.ug
16Explaining Your Bill
1. Customer details and connection type
2. Date
3. Last received payment and balance brought forward
4. Meter number, previous and current readings, and energy consumption charges
5. Other applicable charges
6. Outstanding balance/amount
7. Consumption period, type (actual/ estimated)
8. Message box for related information
9. Tear-off slip used for payments
Umeme Limited TAX INVOICE
2nd Floor, Rwenzori House,
Plot 1 Lumumba Avenue,
TIN:1000025760
P.O Box 23841 Kampala, Uganda.
Tel: (+256) 312 360600
Toll Free Lines: 0800 285285, 0800 385 385 ELECTRICITY BILL
Account Name: Service Center Physical Address:
Tariff: Category:
1 Account Number:
Invoice Number: Property Reference:
Meter Number:
2 Current Meter Reading Date: Invoice Date: Payment Due Date:
This bill is for electricity supplied to:
Bill Items Previous Reading Current Reading KWh/KVA Rate (UGX) Amount (UGX)
Units
3
4
5
OUTSTANDING Total Amount Due
6 Over 90 Days Over 60 Days Over 30 Days Current
Consumption Period Consumption Type Payments after billing date are not shown
7
8
Account Number: Invoice Date:
9 PAYMENT SLIP
Invoice Number:
Please quote your account Total Amount Due:
number when making a payment.
Umeme_Bill_Art.indd 1
17Key Issues To Note
Bill components What to do when you do not
• Units consumed: Current - Previous receive your electricity bill
meter reading You can also get your billed amount direct on
• Service charge: For maintenance of your mobile phone by typing “BILL
power installations ACCOUNT NUMBER MONTH
• Energy charges: Units consumed x YEAR.” For example, for a March
approved tariff rate Bill, type (BILL 20XXX 03 2016) and SEND
• Value Added Tax (18%): Surcharge to 8185. In the event that this has not been
applicable on all energy sales. possible due to unavoidable circumstances,
please do any of the following
Bill computation
Current monthly readings are subtracted from Email our contact centre at:
those that were collected in the previous callcentre@umeme.co.ug,
month to compute your consumption in that or call:
period as illustrated below: 0800 285 285/385 385 (toll free) or
0312 185 185
Current reading 140803
Termination of service
Previous reading 140502 • Service to a customer will be
Units consumed (kWh/KVA) 301 terminated and materials (meter, solidal
cable & circuit breaker) recovered
Your monthly consumption is calculated based where no consumption is registered
on the approved quarterly tariff structure by for a consecutive period of six months
Electricity Regulatory Authority (ERA), for the (meter reading ‘zero’). A notice is issued
different customer categories. before termination.
• Service can also be terminated on
Bill estimation
the request of a customer at any time
Bills are sometimes estimated when our staff
provided that the outstanding bill is
are unable to read your meter in a given
cleared.
month. This can be due to adverse weather,
locked premises, guard dogs or other reasons.
How do i receive Fiscal Document
The word “ESTIMATE” will appear under Number (FDN)
consumption type on the bill and letter “E” Register to receive FDN number by sending
will also be indicated on the current reading. us your account, TIN number and email
This estimated bill is only a provisional charge address through our contact channels
which will be corrected automatically the next
time actual readings are picked. When is an FDN generated?
The FDN is generated by the 12th day of the
What to do if your meter has a month after verification of the Umeme bills.
problem
If you suspect that your meter is not
functioning normally, please visit the nearest
Umeme Service Centre and apply for meter
testing. A fee of UGX 5,000 will be charged.
18Get Your
Monthly Bill
By Email!
Introducing Umeme eBill
Now you can receive your monthly bills via email
on time to help manage your monthly payments
better. Reach us through any of our contact
channels or visit your nearest Umeme Service
Centre to sign up for free.
Receive bills by SMS
Contents of an SMS bill
Account name
Account number
Billing month
Meter reading used to bill
Units (kwh) billed
Bill amount (UGX)
Total bill (Plus arrears)
Payment due date
How to register for SMS billing
Type SMSBILL YOUR ACCOUNT NUMBER and send to 8185
How to query for your SMS bill
Type BILL YOUR ACCOUNT NUMBER. For example, type BILL 20XXX and send
to 8185
How to send us feedback
This facility allows you to send us feedback/enquires related to SMS BILL by sending a text
message to 8185
19Making it easier to pay your electricity bills
Available Payment
Options
Pay when and how you want, using any of our registered partners 24/7.
20Safety Tips
Stay alert. Stay safe. Save lives.
1. Never step into a flooded area or room if water is in contact
with electrical outlets, appliances or cords.
2. Do not attempt to turn off power at the breaker box if you must
stand in water to do so. If you can’t reach your breaker box
safely, contact us to shut off power at the meter.
3. Never use electrical appliances or touch wires, switches or fuses
when you’re wet or when you’re standing in water.
4. Keep electric tools and equipment at least 10 feet away from
wet surfaces. Do not use electric yard tools if it’s raining or the
ground is wet.
5. If an electrical appliance has been in contact with water, have
a professional check it out before it is used. It may need to be
repaired or replaced.
6. Stay away from power lines and electrical wires: The second
killer during floods after drowning is electrocution. Electrical
currents can travel through water.
7. Do not walk through standing water that covers electrical
equipment or outlets. There could be enough of an electrical
current in the water to cause a deadly electric shock.
8. Stay away from sagging or broken power lines.
9. Do not walk in areas where you hear buzzing and popping or
see sparks.
10. Pay attention to odours. If there is a burning plastic smell, there
could be an electrical fire.
11. Do not use appliances or electrical equipment affected by
flooding unless an electrician has inspected them and cleared
them for use.
12. Have a certified electrician inspect your system for damage
before calling for a re-connection.
21ENERGY SAVING TIPS FOR
OUR DOMESTIC CUSTOMERS
Ironing Lighting
• Iron clothes while still damp.You spend • When not in use, switch off lights.
less energy and less time removing • Energy saving bulbs save you more in
creases. the long run.
• Use an iron with heat control so you • Use natural light as much as possible.
can regulate temperature. • Switch off security lights as soon as
• Iron many clothes at once. An iron uses there’s daylight.
more power to heat up than to stay
hot. Cooling
• Switch off your iron when you’re • The larger the fridge, the more power
finished using it. it will consume.
• Clean your fridge often, epecially the
Heating condenser coils, fins and motor.
• Instant water heaters take less time to • Defrost fridges regularly. Frost makes
heat and use less energy. your fridge work harder, using more
• When heating water over a stove, keep power.
the container covered to retain heat. • Shutting fridge doors lightly causes the
fridge to work harder and use more
Cooking power.
• Prepare all the items you intend to • Leave a space between the fridge and
cook before turning on the heat other furniture to facilitate ventilation
source. and help it work more efficiently.
• Old appliances require more energy
before heating up fully. Try to replace
them.
• Switch off cooking appliances when not
in use.
• Save energy by cooking all at once.
• Cover saucepans to retain heat and
avoid warming food frequently.
• Food flasks help to retain heat in food.
22ENERGY SAVING TIPS FOR
OUR INDUSTRIAL CUSTOMERS
Step 1: Assess the energy use of How:
your plants and set a savings goal Uncover opportunities by;
• Evaluating operating practices for waste,
Why? Managing energy use is difficult if unnecessary use, or misuse.
you are not measuring it. By measuring and • Operate systems as they were designed
tracking, you can evaluate the energy use of and commissioned.
your plant(s) and determine a reasonable • Proper maintenance of systems to
energy savings goal.This is the first step of an reduce losses.
effective energy savings program. • Sizing systems for your needs and
How: adjusting them as needs change.
• Assess the current energy performance • Recover heat from systems, where
of your plant. possible.
• Set appropriate goals for your facilities.
Example; a simple 10% savings goal for a A few specific opportunities include:
start. • Motors – Use energy ef cient products
when.
Step 2: Improve common plant • Rewinding of motors – Maximum 2
systems times
• Compressed air – Eliminate leaks,
Why? Global estimates indicate that common inappropriate uses, and verify / reduce
plant systems use about 80 percent of all system pressure
industrial energy. It is also possible to reduce • Steam – Maintain steam traps, eliminate
energy use in these systems by 10-20 percent. leaks, insulate and tune up boilers
Common plant systems to focus on include: regularly
• Motors and Pumps
• Compressed air
• Steam generation
• Process heating
23Step 3: Turn off what is not needed iv. Use Monitor Power Management
techniques to make sure computer
Why? A common problem in industry is that monitors and computers are placed into
equipment remains on and running during sleep mode or turned off after periods
non-production periods.This results in wasted of inactivity.
energy. For many, this practice can be easily
adjusted. Step 5: Check the lights
How:
• Conduct plant walk-throughs when the Why? In some industries, lighting can use a
plant is down for maintenance. Study substantial amount of energy. Look carefully
what is running during these times and at current lighting systems for ef ciency, levels,
determine what can be shut off. (lighting, and controls. Consider upgrading equipment.
motors, etc.). Perform regular maintenance and make sure
• Establish shut-down procedures that lights are turned off when not in use. It is
can be implemented by everyone in the often cost effective with today’s technology
plant. to replace older lighting systems and save 30
• Periodically review plant adherence to percent or more on lighting expenses. More
shutdown procedures. efficient lighting produces less heat which
reduces the need for air conditioning.
Step 4: Get employees involved. How:
• Turn off lights when not in use.
• Employee behavior impacts energy use. • Maximize the use of task lighting.
• Employees influence the amount of • Examine the opportunity for occupancy
power required to run equipment, light sensors.
spaces, etc. However, when informed • Evaluate lighting levels.
about the need to save energy and how • Replace older fluorescent lighting with
to do it, generally, employees want to LEDs and consider using fluorescent
help. lighting in high bay applications.
• Promoting energy awareness among • Replace incandescent bulbs with
employees can provide quick, positive compact fluorescent bulbs.
returns for a small, upfront cost. • Implement a regular light maintenance
How: schedule.
• Hold a special staff meeting to review • Make sure that outdoor lighting is not
some basic energy saving behaviors as being used during daylight hours.
listed below: • Indoor lighting for security can be
• Educate employees on facility energy accomplished with as few as one out of
use and costs. every ten lighting fixtures.
• Solicit ideas for energy reduction • Use natural daylight, where possible.
projects from employees.
Make employees aware of their responsibilities Step 6: Reduce harmonics
to manage energy, such as:
i. Turning equipment off when not in use Why? Harmonics are unwanted electrical
ii. Keeping plant, warehouse or refrigerator signal generated through a non-linear
doors closed to avoid loss of cooled or processes. Solid state Machine drives are a
tempered air major contributory factor.
iii. Avoiding improper use of equipment, Employ harmonic filtering to;
such as using compressed-air blow • Reduce heating effects
down • Minimize equipment damage
24Step 7: Improve power factor • Increased system losses
• Reduced system ef ciency
Why? The power that we use at our homes • Reduced system capacity
and industry has two components Active
Power (MW) which in essence is the power Benefits of improved Power factor Include;
that performs useful work whereas the • Reduced system loses
Reactive Power is power magnetic equipment • Reduced power consumption
needs to produce magnetic ux e.g induction • Reduced electricity costs
motors.These two components constitute • Minimised voltage drop on lines
what we call Apparent Power (MVA). When • Improved quality of supply
a system has a low power factor it implies • Reduced non-productive loading on the
more current is drawn when compared to system
that with a high power factor. The ideal gure • Increased system capacity
for good power factor is 1 and that for poor • Minimised or deferred investments in
power factor is 0 generally power factor is new generation and transmission lines
de ned by a number between 0 and 1. A (energy recovered and returned to the
low power factor occurs predominantly in economy of Uganda.
industrial or commercial power consumers
especially industrial loads like induction Step 8: Understanding and utilizing the
motors, compressors, welding machines, time of use tariff structure to minimize
electric furnaces, choke coils and magnetic energy costs.
systems, neon signs and discharge lamps. Uganda’s tariff structure for commercial &
Industrial loads absorb reactive power from industrial customers is in three time bands
the system hence the need for reactive power namely Shoulder (6am-6pm), Peak (6pm -
compensation the mitigation here is to install 12am), Off Peak (12am - 6am). The cost of
capacitor banks which decrease the magnitude power per unit is highest during the peak
of reactive power thereby increasing the time period and least expensive during the
power factor. off peak time period. Industrial customers can
therefore take advantage of this tariff structure
Disadvantages of low power factor include; and maximize production during the off peak
• Increased load to generators, time period while keeping production at a
transformers and conductors. minimum at the peak time period to reduce
• Increased investments required their overall expenditure on power.
(Generation, Transmission and
Distribution)
• Increased system voltage drops.
25Our Service Centres
CENTRAL WEST EAST
Bombo Service Centre, Bushenyi Service Centre, Iganga Service Centre,
Plot 12, Kalangala Road, Bombo Ishaka, opposite Basajja Police Station Plot 109, Old Market Street
bombo@umeme.co.ug bushenyi@umeme.co.ug iganga@umeme.co.ug
Kabalagala Service Centre, Fort Portal Service Centre, Jinja Service Centre,
Tirupati Mall, Ggaba Road, Nsambya Plot 7, Rukiidi (111) Street Plot 14/16, Oboja Road
kabalagala@umeme.co.ug fortportal@umeme.co.ug jinja@umeme.co.ug
Kampala Metro Service Centre, Hoima Service Centre, Kamuli Service Centre,
Plot 5, Pilkington Road Plot 10, Main Street Plot 1-2 Katalo Road
metro@umeme.co.ug hoima@umeme.co.ug kamuli@umeme.co.ug
Kasana Service Centre, Kabale Service Centre, Mbale Service Centre,
Kaludo Complex, Kasana Town Plot 127, Kabale Road Plot 42, Cathedral Avenue
kasana@umeme.co.ug kabale@umeme.co.ug mbale@umeme.co.ug
Kitintale Service Centre, Kasese Service Centre, Mukono Service Centre,
Plot 243, Luzira - Kitintale Plot 39 Block 425, Margarita Road Plot 98-102, Kampala Road
kitintale@umeme.co.ug kasese@umeme.co.ug mukono@umeme.co.ug
Kireka Service Centre, Masaka Service Centre, Soroti Service Centre,
Lico Holdings Building, Plot 103 Plot 30, Kampala-Masaka Road Soroti Avenue
kireka@umeme.co.ug masaka@umeme.co.ug soroti@umeme.co.ug
Entebbe Service Centre, Mbarara Service Centre, Tororo Service Centre,
Plot 26, Kampala Road Plot 19, High Street 1a & 1b Bazaar Street
entebbe@umeme.co.ug mbarara@umeme.co.ug tororo@umeme.co.ug
Magyigye Service Centre, Mityana Service Centre, Kayunga Service Centre,
Zirobwe Road, Magigye Town Plot 39, Mityana Road Hospital Lane
magyigye@umeme.co.ug mityana@umeme.co.ug kayunga@umeme.co.ug
Najjanankumbi Service Centre, Rukungiri Service Centre, Lugazi Service Centre,
2nd Floor, Freedom City Mall, Republic Road Zone Ntenga Road
Namasuba, Entebbe Road rukungiri@umeme.co.ug lugazi@umeme.co.ug
najja@umeme.co.ug
Kisoro Service Centre, Pallisa Service Centre,
Nakulabye Service Centre, Mutanda Road Outa road, YNM Building
Nakulabye Plaza, Kibuga, Mengo kisoro@umeme.co.ug pallisa@umeme.co.ug
nakulabye@umeme.co.ug
Mubende Service Centre Sironko Service Centre,
Nateete Service Centre, Bus Park Road Plot 1, Buwalasi View Road,
Gamba Plaza, Nalukolongo, Nateete mubende@umeme.co.ug Sironko Town Council
natete@umeme.co.ug sironko@umeme.co.ug
Ibanda Service Centre,
Ntinda Service Centre, High Street, Plot No. 343, KazRutHouse
Plot 31, Ntinda Complex ibanda@umeme.co.ug NORTH
ntinda@umeme.co.ug
Lyantonde Service Centre,
Naalya Service Centre, Kyamera Road, Plot 506 Gulu Service Centre,
Quality Shopping Mall, 1st Floor lyantonde@umeme.co.ug Plot 28 Gulu Street
naalya@umeme.co.ug gulu@umeme.co.ug
Ntungamo Service Centre,
Wandegeya Service Centre, Old Kabale-Mbarara Road, Kitgum Service Centre,
Plot 1064 & 956, Bombo Road Ntungamo Town, Plot 87 Janan Luwum Road
wandegeya@umeme.co.ug ntungamo@umeme.co.ug kitgum@umeme.co.ug
Wabigalo Service Centre, Mpigi Service Centre Lira Service Centre,
Nakasongola road, Block 92, Plot 457, Plot 1 Maruzi Road
Wabigalo Trading Center Mpigi Town Council lira@umeme.co.ug
wabigalo@umeme.co.ug mpigi@umeme.co.ug
Masindi Service Centre,
Kiboga Service Centre, Masindi Port Road
Kiboga Town, Plot 506, Wamala Road masindi@umeme.co.ug
26 kiboga@umeme.co.ugSay no to bribery
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receive money directly on behalf of Umeme.
Call 0312 360777 if solicited
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