CUSTOMER GUIDE PARATRANSIT SERVICE - RTL
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CUSTOMER
GUIDE
PARATRANSIT SERVICE
Réseau de transport de Longueuil
My RTL user number :____________________________________
My online reservation access code :_________________________
My OPUS card number :___________________________________
TELEPHONE 450-670-2992
WRITE US Réseau de transport de Longueuil
Paratransit department
1150 boul. Marie-Victorin Longueuil
QC J4G 2M4
EMAIL ta@rtl-longueuil.qc.ca
FAX 450-443-3768
WEBSITE http://rtl-longueuil.qc.ca/en-CA/
rtl-paratransit-service/our-services/
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Contact us
By telephone at 450-670-2992
Select
an option
Menu 1 Menu 2
RESERVATIONS TRAVEL INFO
7 days a week, 9 a.m. to 7 p.m. To : - report a delay
1 CHANGE YOUR
- cancel a reservation
- consult a schedule
RESERVATION - report a lost item
Monday-Thursday 6:30 a.m. to midnight Monday-Thursday 6:30 a.m. to midnight
Friday and Saturday 6:30 a.m. to 1 a.m. Friday and Saturday 6:30 a.m. to 1 a.m.
Sunday 6:30 a.m. to 11 p.m. Sunday 6:30 a.m. to 11 p.m.
RTL CUSTOMER SERVICE
• Eligibility application form
2 • Fares, comments and other information
Monday to Friday: 7 a.m. to 8 p.m.
Saturday, Sunday and statutory holidays: 8:30 a.m. to noon
1 p.m. to 4:30 p.m.
Menu 1 Menu 2
Application, file update and OPUS card Address and mobility aids
For a request for admission, a
3 modification to your personal file,
For a change of address, mobility aid
a personal attendant request, a
or other restrictions, choose 2.
transfer of your file or an OPUS card,
choose 1.
TTD
4 Substitute voice telephone media
2
USER GUIDE • PARATRANSIT SERVICE
Table of contents
Our services_____________________________________________________ 4
Territory served__________________________________________________ 5
Trip request______________________________________________________ 6
Operating hours________________________________________________ 6
Statutory holidays_______________________________________________ 6
Automated web service__________________________________________ 7
Information needed for the reservation_______________________________ 8
Regular trips___________________________________________________ 8
Occasional trips________________________________________________ 9
Metropolitan trips_______________________________________________ 9
Secondary trips________________________________________________ 10
On-call return_________________________________________________ 10
Group activities_________________________________________________ 11
Reminder of deadlines for trip requests_____________________________ 12
Updating your user file___________________________________________ 13
Changing a reservation___________________________________________ 14
Cancelling a reservation__________________________________________ 15
Personal attendants______________________________________________ 16
Pick-up at destination____________________________________________ 17
Payment methods_______________________________________________ 18
Helpful hints____________________________________________________ 19
Safety measures_________________________________________________ 22
Accessibility - RTL universel______________________________________ 26
Lost items______________________________________________________ 27
Visitors________________________________________________________ 27
3
Our services
The RTL offers paratransit services by minibus, accessible taxi or taxi car. In all cases,
the RTL determines the choice of transportation method, taking into consideration the
user’s limitations. It is also up to the driver to assign seats in the vehicle, depending on
the specific needs of each person. You cannot request a specific seat.
The RTL tries to respond to as
many transportation requests
as possible and does its
utmost to offer a convenient,
comfortable service.
Pairing trips and punctuality of
all are essential to delivering an
efficient service.
Minibus
The RTL does not provide
school bus service.
Taxi car
Hybrid van Regular van
4
USER GUIDE • PARATRANSIT SERVICE
Territories served
The RTL provides door-to-door transit service
to eligible people in the Agglomération de
Longueuil, including Boucherville, Brossard,
Longueuil, Saint-Bruno-de-Montarville and
Saint-Lambert. These are local trips. Trips to the downtown Montréal area
are subject to the same reservation
An integrated paratransit service enables you to
deadlines as local trips. However,
travel throughout the metropolitan territory. These
metropolitan fares apply.
are called “metropolitan trips” (see page 11).
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local
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5
Trip request
Operating hours
Trips may be made during operating hours (which are different from reservation hours).
MONDAY TO THURSDAY 6:30 a.m. to midnight
Important
FRIDAY 6:30 a.m. to 1 a.m.
Paratransit service may be
SATURDAY 6:30 a.m. to 1 a.m. cancelled when weather or
unexpected situations could disrupt
SUNDAY 6:30 a.m. to 11 p.m.
the use of vehicles or compromise
users’ safety. If necessary, notices
will be broadcast on 103.3 FM, on
Users must leave the the RTL website, on social media,
and via recorded phone messages
bus before the end of
at our Dispatch Centre number.
operating hours.
Statutory holidays
• Holiday period (from December 24 to January 2, inclusively)
• Good Friday
• Easter Monday
• National Patriots’ Day
• Québec’s National Holiday
• Canada Day
• Labour Day
• Thanksgiving
NOTE
Saturday and Sunday operating hours apply on statutory holidays
(6:30 a.m. to 1 a.m). Operating hours are announced in advance on board
vehicles, on our website, and via recorded messages at 450-670-2992.
6
USER GUIDE • PARATRANSIT SERVICE
You can request a trip 7 days a week :
BY TELEPHONE at 450-670-2992 (option 1, menu 1) between 9 a.m.
and 7 p.m.
OR
ONLINE WITH OUR AUTOMATED WEB SERVICE at
rtl-longueuil.qc.ca/TA/deplacement
Enter your user number and access code in the
appropriate boxes :
• Your user number is on your OPUS card
• To obtain an access code or if you’ve forgotten
00000_TA_RTL
yours, call 450-670-2992, option 3, to ask for help
You can use our online service to do the following :
• Request an occasional trip
• Obtain trip details (origin-destination, time, etc.)
• Confirm trip time
• Cancel a trip
• Report a delay
Note that the online service cannot be used to reserve a regular or
metropolitan trip, or an on-call return.
7
Trip request (cont.)
Information needed for the reservation
Please have the following information on hand :
1. Your user number 8. The presence of your personal
2. The types of trips you need (on a attendant, his method of payment and
regular basis or occasionally) his mobility aid, if any
3. The type of mobility aid you use 9. The return address (if different)
(walker, wheelchair, etc.) 10. The time you want to leave (to return)
4. The day of the trip 11. Your method of payment
12. Whether you will be accompanied by
5. The pickup address
a guide or service dog
6. The destination address
13. Whether you will bring a second
7. When you need to be at your wheelchair
destination (time)
Types of trips There may be a short waiting period
Regular trips to confirm your trip.
• Recurrent
• From the same point of origin to the same destination
• Occur at least once every two weeks, at the same times
You must place your request at least seven days in advance. The Dispatch Centre will
confirm a 30-minute pick-up slot.
Your time slot will not change unless you make a change (see Change request on
page 14).
Please note that regular trips are always cancelled
on statutory holidays and during the Holiday period,
between December 24 and January 2, inclusively.
8
USER GUIDE • PARATRANSIT SERVICE
Occasional trips
An occasional trip is not recurrent (e.g.,
movies, shopping). Same-day request
You request an occasional trip at the earliest five Same-day trip requests must be made
days in advance and no later than the previous at least two hours before departure and
day before 7 p.m. The Dispatch Centre will offer are subject to vehicle availability.
you the most appropriate time slot, taking into
account other trips that day.
Metropolitan trips
The origin or destination of a metropolitan trip is outside
of the RTL territory.
A second fare will apply.
How it works
The RTL can take you directly to your destination or ask
another paratransit service to do so. We may also take
you to an authorized transfer point from which another
paratransit service will complete the trip. In this case, you
must pay the applicable fare to each transport service.
Requests for metropolitan trips are subject to vehicle
availability.
You must make your request :
Request for an
• 7 days in advance for a regular trip occasional metropolitan trip
• 5 days in advance for an occasional trip if it is your If your trip You must
first time is on... call on...
• 2-5 days in advance (not including the day of the trip) Monday Saturday
for an occasional trip (e.g., the request must be made Tuesday Sunday
by Wednesday between 9 a.m. and 7 p.m. for a trip on Wednesday Monday
Friday)
Thursday Tuesday
For an occasional trip within the downtown Montréal Friday Wednesday
area, you can make your request until 7 p.m. the day Saturday Thursday
before the trip.
Sunday Friday
9Secondary trips
The point of origin and destination are outside the RTL territory (e.g., following a medical
appointment in Montréal, you want to attend an event at the Bell Centre).
You must make your request to the RTL Dispatch Centre at the same time as your
metropolitan trip.
Schedules and fares vary according to the itinerary. The RTL will give you all the necessary
information on the return trip you wish to make.
NOTE : The decision to accept or refuse secondary trips is at the discretion of the transport
service that will be making them. Our Dispatch Centre will keep you informed.
On-call return
Your return time is normally decided when you reserve your trip. Should you be unable to
do so for exceptional reasons (as for a medical appointment, a court appearance, or an
appointment to repair your wheelchair), your return will be on-call.
On-call returns are not available for same-day reservations or for metropolitan
trips. On-call returns are subject to vehicle availability. To arrange for a return trip,
call our reservations centre as soon as you are ready to leave. When you request an
on-call return, expect a minimum waiting period until a vehicle is available.
NOTE
Your return trip will be to the address indicated in your reservation,
i.e., the location where the driver dropped you off. It must be reserved
at least 1 hour before the end of operating hours.
10USER GUIDE • PARATRANSIT SERVICE
Group activities
A group is five or more persons who have a paratransit user number.
Reserve a trip
Organizers of a group activity requiring paratransit service must fill out the trip request
form and send it to our Dispatch Centre at least seven days before the planned date. The
form is available on the RTL website and can be emailed to: ta@rtl-longueuil.qc.ca.
The request will be approved based on vehicle availability and customer limitations. The
group could be divided among several vehicles.
Responsabilities of the
participants
Participating users are responsible
for confirming that they will be
attending the activity; the Dispatch
Centre will confirm their time slot.
11Reminder of deadlines for
trip requests
Dispatch Centre
450-670-2992
Metropolitan
Local trips
trips
Regular
At least 7 days in advance.
trips
2-5 days in advance (not
including the day of the trip).
Trips to the downtown
Earliest 5 days in advance
Occasional Montréal area can be
and until 7 p.m. the day
trips requested until 7 p.m. the
before the trip.
day before the trip
Allow 5 days for
opening a new file.
Minimum delay
between an outbound 30 minutes 90 minutes
trip and return trip
Authorized according
Not authorized (except for
On-call return to set conditions
downtown Montréal).
(see page 10)
Downtown Montréal is the area bordered by boulevard Louis-H.-La Fontaine, boulevard
Gouin, boulevard Décarie, and the St. Lawrence River.
12USER GUIDE • PARATRANSIT SERVICE
Updating your user file
Between 8:30 a.m. and 4:30 p.m. at 450-670-2992,
option 3, or by email at ta@rtl-longueuil.qc.ca
Please let us know if there are any
changes to your user file:
• Address
• Telephone number
• Medical condition
• Mobility aids (wheelchair, cane,
walker, three- or four-wheel mobility
scooter, guide dog, service dog, etc.)
• Need for a personal attendant
• Etc.
Contact us to renew your OPUS card.
Metropolitan ticket offices do not issue
paratransit OPUS cards.
If you are moving outside the RTL
territory, send us a written request to
have your file transferred to the new
transit company. Include your new address.
Your file will be automatically deactivated if you do not use paratransit for more than
two years. Please contact us to reactivate your file.
Note that the Dispatch Centre does not process this information. To update your
file, contact us at 450-670-2992, option 3.
13Changing a reservation
Seven days a week, at 450-670-2992, option 1, menu 1
You must call our Dispatch Centre to change a reservation :
• No later than 7 p.m. the day before for a local trip
• At least two days before, not including the day of the trip, for a metropolitan trip
Same-day trips
A change to a planned same-day
trip must be made at least two hours
before departure, as of 6:30 a.m.,
and is subject to vehicle availability.
RTL recommendation
The RTL recommends that you plan your medical, business and leisure trips whenever
possible :
• Between 10 a.m. and 3 p.m.
• After 6 p.m.
This will ensure greater scheduling flexibility.
14USER GUIDE • PARATRANSIT SERVICE
Cancelling a reservation
7 days a week, between 9 a.m. and 7 p.m.
at 450-670-2992, option 1, menu 2
Please let the RTL know at least 60 minutes before the start of the time slot if you must
cancel a reservation.
Allow a 90-minute advance notice when cancelling a metropolitan trip.
Cancellations without reasonable notice or upon the vehicle’s arrival deprive other users
of a place on board the vehicle.
Absent
If you are not present at the departure point for your trip, your return trip is automatically
cancelled. To keep it, you must inform a Dispatch Centre representative no more than
30 minutes after the end of the time slot for which you were absent. For example, if you
are absent for a planned outbound trip between 12:30 p.m. and 1 p.m., you must call us
no later than 1:30 p.m. to keep your return trip.
If you must be absent for your return trip, we ask that you advise the Dispatch Centre.
A new return trip will then be scheduled according to vehicle availability.
What you need to know :
The RTL will contact users who repeatedly fail to show up for their trip or who
cancel at the last minute.
Cancelling a trip without reasonable notice reduces vehicle availability and prevents
other users from having access to a place on board the vehicle. It is important
to keep your reservation as this makes it possible to provide reliable service to
everyone.
Note that drivers are not permitted to change established schedules or routes.
15Personal attendants
When analyzing your admission request, the eligibility committee may, according to the
Paratransit Eligibility Policy, authorize you to be accompanied by a personal attendant
during your trips.
In this case, you must :
• Mention his presence when you make your trip reservation
• Indicate whether he has a functional limitation (manual or motorized wheelchair, walker,
cane, etc.)
Personal attendants (except for mandatory attendants) must pay for their trip.
Your personal attendant must always get on and off at the same places as you.
Maximum
Type of Payment Guaranteed
authorized Requirements
personal attendant required place
number
• Age 14 and over
Mandatory No 1 Yes • Can assist during the trip
and at destination
Occasional Yes 1 No —
Depending
Related to For children under
Yes on number Yes
parental duties age 14
of children
Temporary for Adult acting
No 1 Yes
familiarization as an educator
• Age 14 and over
To assist at
Yes 1 Yes • Can assist during the trip
destination
and at destination
16USER GUIDE • PARATRANSIT SERVICE
Personal attendant on the regular RTL network
Eligibility for paratransit service also allows you to be accompanied when using the regular
network. However, you must show your paratransit OPUS card to the RTL network bus
driver and pay your fare. Your personal attendant travels free of charge.
Pick-up at destination
To ensure the safety of users with an
intellectual disability or mental illness, a
“pick-up at destination” requirement may
be entered in the file. This procedure is
mandatory and means that a person
with this requirement must be met by a
responsible person (age 14 or older) at
destination.
A user who is autonomous enough to
be left alone at destination may obtain
an exemption from this requirement. To
request an exemption, a declaration of
autonomy for transportation purposes
must be filled out by a recognized
professional.
For more information about this
procedure or to request a form, please contact the paratransit department at
450-670-2992, option 3, or consult our website at http://rtl-longueuil.qc.ca/en-CA/rtl-
paratransit-service/our-services/.
17Payment methods
The payment of your trip is required at each embarkation.
You can take advantage of the reduced fare granted to children, students, and seniors
age 65 and over only if you have a reduced fare OPUS card. To obtain a student card, you
must be a full-time student and send us proof of registration for the current school year.
This card expires on October 31 of each year. For more information, contact the RTL.
You must have your valid paratransit OPUS card on you
at all times during your trips. You can obtain your OPUS
card with photo from our paratransit department by calling
450-670-2992, option 3.
Cash
Prepare the exact amount,
as the driver does not give change.
Paratransit ticket (not valid for the regular transit network)
Pay to the driver using paper ticket(s). Transit tickets loaded on the
OPUS card are not accepted for paratransit.
Monthly pass on OPUS card
You must always show the driver your OPUS card and have it on
you during your trip. Your OPUS card has an expiry date. Check
the date on your card or consult www.carteopus.info. Make sure to
renew your card at least two months in advance.
For more information about our points of sale and for a list of current fares, visit our
website or contact a Customer Service representative at 450-670-2992, option 2.
18USER GUIDE • PARATRANSIT SERVICE
Helpful tips
Driver arrival
Upon his arrival, the driver will ring your doorbell and mention your name. If you are in a
multi-unit building (high-rise apartment building, residence, office tower, etc.), we ask that
you wait in the lobby. The driver is not authorized to use an elevator or the inside stairs to
pick you up or to bring you back to your floor. If you are in a public place, you must wait in
the area indicated when you made your reservation and make sure you are visible to the
driver. If there are several doors to the building, make sure to specify the exact location
when making your reservation.
Pick-up time
The Dispatch Centre always
confirms a 30-minute time slot for
pick-up.
Make sure to be ready at the
beginning of that time slot so as not
to be late or to miss your pick-up
time.
The driver is not authorized to
wait for you or change your
reservation.
Arrival at the destination
Arrival at the destination is based on the requested time. However, situations beyond our
control (weather, traffic, user cancellation, etc.) can cause the trip time to fluctuate.
You are responsible for checking opening hours at your destination.
19Helpful tips (cont.)
Help provided by the driver
This is limited to the assistance required to get you in and out of
the vehicle. You can depend on the driver’s help for the following :
• Cover the distance between the vehicle and the entrance door
of your point of origin and destination
• Get in and out of the vehicle
• Store your mobility aid in the trunk
• Cross the threshold on the ground floor of your point of origin
or destination
Make sure you know in advance the accessibility status of
the buildings you will be visiting.
If you use a manual wheelchair and there is no access ramp, or
if there are more than three (3) consecutive steps to go up, you
must be able to clear this obstacle on your own or with the help
of someone other than the driver.
If you are wheelchair bound, an access ramp is required at the
origin and destination.
1-3 STEPS MORE THAN 3 STEPS
Non-transferable There must absolutely be an access ramp at the point
person in wheelchair of origin and destination
Must be able to climb up
Person in manual Help from the driver and down on your own, or
wheelchair (user and mobility aid) with the help of someone
other than the driver
Drivers are not allowed to accept tips.
20USER GUIDE • PARATRANSIT SERVICE
Use of a manual wheelchair
If you use a manual
wheelchair and you take
a standard taxi, you must
be able to transfer from
your wheelchair to the
taxi seat without help from
the driver or an attendant.
The driver will place the
wheelchair in the trunk.
If you are unable to do
so, your trips will always
have to be by minibus or
wheelchair-accessible
taxi.
Punctuality
The RTL is committed to providing on-time service, but given the nature of the trips,
following the schedule requires a certain flexibility on the part of the user.
If a vehicle fails to arrive, please report the delay using one of the following means :
• Calling the Dispatch Centre at 450-670-2992, option 1, menu 2 (travel info)
• Visiting our website (see page 7)
We also ask that you notify the Paratransit department.
Always wait for the end
of the pick-up time slot
before reporting a delay.
21Safety measures
Accessibility of locations
The access ramp must be in good condition and compliant with established standards.
A location must be accessible at all times for getting on and off. The trip may be cancelled
if a location is deemed unsafe.
Maintenance of building entrances and exits
Building entrances and exits must be kept free of snow and ice in winter, otherwise the trip
may be cancelled unless you are able to get to the vehicle on your own.
Seat belts
The driver must enforce the use of seat belts,
which are mandatory for all trips aboard
paratransit vehicles. The driver must ensure
that they are properly fastened. A seat belt
(upper torso restraint) must be worn across
the chest by users travelling in wheelchairs (a
wheelchair seat belt will not protect you in the
event of an accident). The driver will assist you
if you cannot fasten your seat belt yourself.
Refusal to use a seat belt will result in the immediate cancellation of your trip.
Only persons with a seat belt exemption certificate issued by the Société
de l’assurance automobile du Québec are not required to comply with this
obligation. A copy of the exemption certificate must be sent beforehand to
the RTL Paratransit department.
Smoking
Smoking and the use of e-cigarettes by the driver or users is strictly prohibited on board
vehicles.
22USER GUIDE • PARATRANSIT SERVICE
Behaviour on board a vehicle
The paratransit team is committed to providing on-time, reliable and safe service, in a
respectful manner, on a daily basis. Inappropriate behaviour on board the vehicles will
not be tolerated.
Baggage and shopping bags
Baggage, shopping bags and folding shopping carts are allowed if the driver does not
have to handle them, and if they do not take up additional space. Baggage must not
hinder circulation on board the vehicle (must be stored on your lap or at your feet), and
you must be able to handle it without the driver’s help. The rear cargo area of vehicles is
reserved for mobility aids only.
Safe transportation of children in a minibus
Any child shorter than 63 cm when seated, measured from the buttocks to the top of the
head, must sit in a car seat appropriate for his height and weight (infant seat, child seat,
or booster seat). The parent or guardian provides the seat, which the driver will install in
the vehicle, and retrieve it when you exit the vehicle. The child must be buckled into the
seat by the parent or guardian.
Guide or service dog
You are allowed to travel with a guide dog or a service
dog. When making the trip request, report the presence
of the animal. On board the vehicle, the animal must
always wear its harness. The user is responsible for
control of the animal at all times and the animal must
obey commands. The driver can help with getting on
and off without, however, taking charge of the animal.
Pets
Pets are required to travel in a closed cage or a carrying bag placed on your lap. This rule
does not apply to guide or service dogs.
23Safety measures (cont.)
Three-wheel or four-wheel scooters
Three-wheel and four-wheel scooters are allowed in vehicles
under the following conditions :
• There must be enough available space
• Anchors are in good working condition
• The equipment does not exceed the size of the platform lift,
i.e., 32 x 50 in. (82 x 127 cm)
We suggest travelling outside peak hours or using another type
of mobility aid.
You must sit on the vehicle seat during the trip and be able to
transfer unassisted from your mobility aid to the vehicle seat.
Mobility aids
You must ensure that :
• The mobility aid is in good working
condition
• The mobility aid has four anchor points
(two front and two rear) for securing it
safely to the vehicle floor
• The mobility aid does not exceed the
platform lift dimensions of 32 in. (81
cm) wide by 50 in. (127 cm) long
• The combined weight of you and your
mobility aid does not exceed 750 lb.
(340 kg)
24USER GUIDE • PARATRANSIT SERVICE
Transportation of a second wheelchair
If there is enough space on board the vehicle, you are allowed to bring a second wheelchair,
for example, to have it repaired. You must mention this when making your trip request.
The transportation of a wheelchair always requires the presence of the user.
In case of an accident
Should there be an accident during a trip, the Dispatch Centre will do its utmost to inform
the user’s relatives. Should you be injured during a trip serviced by the RTL, we ask that
you :
• Inform the driver
• Call the Dispatch Centre to report the incident
• Inform the RTL Customer Service department by telephone at 450-670-2992, option 2
• See a doctor
• Contact the Société de l’assurance automobile du Québec at 1-800-361-7620 to have
a file opened
If you wish to submit a claim
The RTL’s Customer Service department will provide you the information required to file
a claim.
25Accessibility – RTL universel
Through its universal accessibility policy and the actions set out in its accessibility
development plan adopted in 2012, the RTL aims to ensure a gradual increase in
accessibility of the regular network for people who get around in a manual or motorized
wheelchair, or using another mobility aid. While the regular network represents another
option for paratransit users, it does not replace this service. It simply allows them to
choose the type of transportation that best meets their needs.
It also makes it easier for users with a functional limitation to get around on the regular
network using a walker, cane, guide dog, or a stroller, for example.
Under the banner , the Réseau de transport de Longueuil offers increased
flexibility while allowing users to be more autonomous and spontaneous.
An increasingly accessible network
In addition to identifying the specific needs and
obstacles faced by our users with reduced mobility, the
RTL works with numerous associations and municipal
authorities in developing its services.
The interior of the low-floor buses are designed for
these specific users, and the front of all buses can be
lowered to make it easier to get on and off.
The RTL’s regular network currently has 8 universally
accessible lines. Other lines will be added in the
coming years.
For more information and to find out the list of
accessible lines, visit our website at rtl-longueuil.
qc.ca/rtluniversel.
26USER GUIDE • PARATRANSIT SERVICE
Lost items
Did you forget something in a paratransit vehicle? Call the Dispatch Centre at
450 670-2992, option 1, menu 2. If it is found, it will be given to the minibus or taxi driver,
who will make sure to give it back to you on your next trip.
The RTL is not responsible for items that are lost or forgotten in a paratransit
vehicle.
Visitors
Visiting outside the territory of the RTL network?
Should you wish to use paratransit outside the RTL network as a visitor, call
450 670-2992, option 3 to submit your request.
Are you already eligible for paratransit service elsewhere in Québec? The RTL can
accommodate you as a visitor depending on the places available.
Call your paratransit service to :
• Have your user file opened ;
• Obtain a user number ;
• Plan your first trip.
Transit companies offering paratransit services in Québec
Company/Network Website Telephone number
Laval www.stl.laval.qc.ca 450-662-8356
Lévis www.stlevis.ca 418-837-2401
Montréal www.stm.info 514-280-8211
Outaouais www.sto.ca 819-773-2222
Québec www.stacquebec.ca 418-687-2641
Saguenay www.ville.saguenay.qc.ca 418-545-2489
Sherbrooke www.sts.qc.ca 819-564-2687
Trois-Rivières www.sttr.qc.ca 819-373-1778
27A major partner
The RTL reminds you that the Association des usagers du transport adapté de Longueuil
(AUTAL) has a mission to support and advise paratransit users. For all requests, contact
AUTAL at :
150 rue Grant, Suite 211
Longueuil QC J4H 3H6
Telephone : 450-646-2224
Fax : 450-646-2292
Email : autal@bellnet.ca
28Production RTL, October 2017 ISBN 978-2-921426-32-9 (Édition originale : ISBN 978-2-921426-29-9, Réseau de transport de Longueuil) Dépôt légal - Bibliothèque et Archives nationales du Québec, 2017 To lighten the text, the masculine includes the feminine. The information in this guide is subject to change without notice.
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