CROWN - Crown Institute of Studies
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C ROW N INSTITUTE OF STUDIES AU C KL A ND • NE W Z E A L A N D C ROW N INSTITUTE OF STUDIES AU C KL A ND • NE W Z E A L A N D C ROW N INSTITUTE OF STUDIES AU C KL A ND • NE W Z E A L A N D BUSINESS · TRAVEL & TOURISM · COMPUTING · HOSPITALITY · ENGLISH 2021 - 2022 Course Information Booklet
MESSAGE FROM OUR TEAM Kia ora & very warm welcome to you. We are a team of passionate and supportive industry experts that are here to guide you through your journey towards a successful career TABLE OF CONTENTS in travel, tourism, hospitality, computing or business. Whether you are here for an introductory short course, certificate or diploma, we are here to support you every 04 WHY CROWN? 20 CROWN SMALL BUSINESS ENTREPRENEUR SCHEME step of the way. Our professional and dedicated team looks forward to meeting you. NEW ZEALAND 06 STUDENT SERVICES & FEES FREE STUDY 24 CERTIFICATE IN TOURISM (LEVEL 3) 07 CAMPUS FACILITIES, ACTIVITIES & TRIPS 26 NEW ZEALAND CERTIFICATE IN TRAVEL (LEVEL 4) 08 EDUCATIONAL TRIPS 28 NEW ZEALAND DIPLOMA IN TOURISM & TRAVEL (LEVEL 5) 10 Dr. Josephine Do Puretu Puangi Matt Hunt INTERNSHIPS & REAL WORLD 32 Managing Director Head of Academic Literacy & Numeracy EXPERIENCE, STUDY & WORK NEW ZEALAND Coordinator PROGRAMME CERTIFICATE IN FOOD AND BEVERAGE (CAFÉ & BAR) (LEVEL 3) 11 OUR PARTNERS 34 NEW ZEALAND DIPLOMA IN HOSPITALITY MANAGEMENT 12 INDUSTRY (LEVEL 5) TESTIMONIALS Established in 1972, we provide training in OUR VISION Tourism & Travel, Hospitality, Business, Computing and English. 38 NEW ZEALAND CERTIFICATE IN COMPUTING (LEVEL 3) 13 To be the preferred tertiary STUDENT & ALUMNI provider that develops agile, TESTIMONIALS passionate and resilient Locally owned and proudly independent, we know New industry professionals. Zealand and its people. We have strong connections with many New Zealand’s leading organisations to ensure 42 ENGLISH PROGRAMMES/ INTERNSHIP PROGRAMMES that our courses are relevant and up-to-date with industry OUR MISSION needs. Our graduates are work-ready, and we help our students to find their dream career through our network of 16 NEW ZEALAND CERTIFICATE IN BUSINESS (INTRODUCING 44 Unlocking potential through THE GREAT KIWI ENTREPRENEUR) STUDY & EXPERIENCE employers. We provide small class sizes and personalised (LEVEL 3) an inclusive, supportive / STUDY & INTERNSHIP and respectful learning welfare, career and internship services for our students. PROGRAMME 18 environment. Study at Crown – your first step to a successful career. NEW ZEALAND CERTIFICATE IN BUSINESS (SMALL BUSINESS, ADMINISTRATION AND TECHNOLOGY) (LEVEL 4) 46 OVERSEAS STUDY PATHWAY
Why Crown? Established in 1972, Crown is one of New Zealand’s longest running tertiary institutions. Providing training in the fields of Travel and Tourism, Hospitality, Computing, Business 02 We Train. Located in the heart of Auckland City, Crown is a caring, student-focused tertiary institution. and English. We focus on providing industry relevant We have been shaping and preparing our students for careers in these exciting fields for over 40 years, and we are passionate and Whakaako courses and getting students ready for work. Tatou knowledgeable in these areas. We maintain strong links with industry, We are passionate about holistic learning; this which helps us to find suitable internships and work opportunities means that we want to develop you not only for our students. We emphasise on education for employment; academically, but personally, so that you are equipping students with industry related knowledge and transferable ready to contribute, excel and progress in your skills that can be applied across their chosen pathways. new job immediately. 01 We Care. The team at Crown cares about each student We Connect. We connect you with key figures in the industry that who studies with us. Students have told us you are interested in; Crown has great connections Hono Crown is their “happy place”. We aim for that with premium quality, reputable industry partners. Tiaki to be your experience too. Extra academic support and pastoral care is readily available Throughout your course we will connect you with Tatou – we listen, we support, and we guide. some of these great partners – at onsite seminars, Tatou We are all about education for employment, on top of industry related training, we also networking events, site visits, familiarisation tours (famils), Real World Experience, and Work Placements. emphasise on transferable skills that can be used across students’ chosen career pathways. 04 05
CAMPUS FACILITIES & STUDENT ACTIVITIES SERVICES We have a multi-level campus with modern training facilities, including: HOTEL ROOM AIRLINE & RECEPTION CABIN The team at Crown takes pride in providing well-rounded support and services to our students. We have a culturally diverse and compassionate team that listens willingly. Be it academic difficulties or problems with your personal life, we are here to assist TRAVEL AGENCY BAR & BARISTA TRAINING CENTRE TRAINING AREA you every step of the way in reaching your dream career. KITCHEN CAFÉ & FACILITIES RESTAURANT AREA Our student support and services include: OUTDOOR & INDOOR CULTURAL STUDENT COMMON AREA PERFORMANCE & SEMINAR AREA Transportation to Subsidised food from Clothing for job Career advice & and from campus via onsite cafe interview workshops Crown AT HOP card* CULTURE HUB CLASSROOMS WITH COMPUTERS Health & wellbeing Study & work programme Free borrowing of support (Part-time / casual employment learning devices while you study with us) (Chromebook) ENTERTAINMENT COMPUTER LAB CORNER Entertainment Corner Fees Free and Support for Maori and Literacy & Numeracy Crown provides a fun and inclusive (Netflix & Video StudyLink application Pacific learners support games) support learning environment; our students can partake in a variety of activities such as sports day, cultural FEES FREE STUDY performances, festive celebrations and many more. In addition, our courses include many educational All our courses are eligible for Fees Free study; please contact us to check your eligibility. trips and visits to tourist attractions, museums and local businesses. *Terms & Conditions apply 06 07
Educational “The trip was actually pretty good, learnt quite a lot about how farmers get their work done and how the dogs assist them. The museum on the other Trips Crown is committed to connecting our students to hand allowed me to see how the kauri tree had come to be used for many multiple industries in NZ during their learning journey. different things. Both of these activities/attractions helped me understand how there are people out there doing different things, yet it can all be a part We believe these educational trips assist students to of and contribute to the tourism industry.” gain a deeper understanding and capture the essence of first-hand view of an organisation culture. Siaana FAALAVAAU, New Zealand Diploma in Tourism and Travel (Level 5) These experiences equip our students with new skills for group discussions and individual tasks enhancing their performance and achievement in their classroom activities. Most importantly Crown students develop a unique bond through mutual interests and shared memories and experiences across campus. “The trip to Queenstown was an amazing experience overall! Not only was the place beautiful and the activities were so much fun but what I learnt from the guest speakers was useful. In my personal opinion, these speakers added on to my own belief that tourism really never dies! I always knew that tourism was going to bounce back but hearing it from professionals in the tourism industry was a reassurance that I never knew that I needed. I also learnt that there are people (particularly parents) “I found the trip to be very educational. I have been reassured through all the that believe working in tourism is not a “real job” which i found very strange. I also learnt talks and plans by business leaders that the industry will come back in one that there are so many different jobs in the tourism industry and that no matter what, way or another. It was nice to see how beautiful New Zealand is, and experi- there is always a job in tourism that covers different sectors like marketing, sales and the ence it in a way that not so many others do. Also to see all the options in the front of house jobs too. Overall, this trip not only reminded me of why I want to work in industry that you have right now and in the future in our own country was tourism but also reminded me that a pandemic is not going to stop the tourism industry really cool. Their tips on how to get jobs or internships were useful too. from producing more jobs.” - Nicolette Winiata, New Zealand Diploma in Hospitality Management (Level 5) - Paige Vaipa, New Zealand Diploma in Tourism & Travel (Level 5) 08 09
INTERNSHIP & Our Partners REAL-WORLD EXPERIENCE Internship or “Real World Experience” (RWE) is a core component of all our courses. They play a crucial role in equipping students with the skills and experiences required to find a job and excel in it. Crown works with numerous local businesses, multinational corporations, tourism operators, travel agencies, hotels, restaurants and cafés to ensure students are placed into organisations that suit their character and needs. Organisations we work with have great staff development and advancement opportunities, many of our students continue to be employed by them upon completion of their studies. STUDY & WORK PROGRAMME This is an optional service available to students studying at Crown. Study & Work has been designed with the help of employers, recruitment agents, school teachers and careers advisors. With the Study & Work programme, you will learn the skills needed by the companies who will hire you after you graduate and gain invaluable practical experience and earn money during your studies. THE STUDY • Free professional training in employment skills and customer service from Function Staff, our Study and Work partners. & WORK • Paid casual / part-time employment with Function Staff during your course. PROGRAMME • Free 1-1 CV preparation, career advice and interview skills with Crown’s career INCLUDES: service team. • A standard reference will be included at the end of your program upon request. 10 11
Industry Testimonials My time at Crown was great, it has helped me to realise my passion for the hospitality industry. In October 2020, Crown placed me at The Northern club for 60 hours of internship, which was a “IDNZ have taken in many Crown students as interns with wonderful requirement to pass the course, upon completion the manager, Jerry, was so impressed with my work results; we give lectures on our industry to them and have a very close that he offered me a job at the beginning of 2021. Although it was stressful at times having so many and successful working relationship resulting in great opportunities for assignments due, but I managed to pull through and finish them all. I wouldn't be able to achieve this employment and real tangible positives for the students. Moving forward, we without the support of my tutors. Crown tutors were incredibly supportive, they provided ample support and were with me till the last day of the course. Thanks to the support of my tutors, family and my will continue to work closely with Crown and their students. ” friends I was able to present my grades to my family on Christmas day and I can't thank them enough for what they did. Now I am working at The Northern club as a casual employee, aiming to Debbie Summers, IDNZ gain full time employment there. Chairman NZ Cruise Association | Vice Chair TWLGO Jesse Harfield, Wait Staff, The Northern Club "Crown Institute of Studies are forward-thinking industry leaders and we’re proud to partner with them to develop future talent. “The tutors at Crown were really supportive, I gained When I joined Crown Institute of Studies, I Their students engage with industry on a regular basis bridging insights about cruise, flight attending and knowledge was unsure about my future plans. I was anxious about the challenges of the industry theory with practical learning, delivering quality and relevance of the tourism and travel industry, most importantly, and whether I had made the right choice. to their students professional development in today’s changing I acquired customer services skills which can be But thanks to Crown for making the best market. applied to many industries.” effort to provide great facilities for students which gave me an opportunity to excel in my area of interest. Crown has been a very iFLY Indoor Skydiving is a global business launching its first JP MacPherson, Operations wonderful and fun place for me, where I have gained a lot of practical knowledge NZ operation in 2018 and immediately challenged as a global Supervisor, AJ Hackett Bungy about Travel and Tourism, Hospitality and company requiring regional autonomy to deliver success in a Accommodation. The tutors have always been there for us whenever we needed their highly competitive and unique market. It has been extremely I thoroughly enjoyed my time at Crown, the curriculum support or extension on our assessments. rewarding working with Crown Institute of Studies sharing covered everything I needed to prepare me for a fantastic Crown Institute of Studies has given me a positive outlook and a high level of the iFLY journey with students developing careers within our job in the travel industry. confidence working in the Industry. I have industry." Crown has warm and welcoming tutors who helped me been offered a job by Auckland City Hotel and I feel proud to put my knowledge and into a job straight after study. To this day I still recommend experience to action. I'm thankful to Crown Matt Wong, Managing Director Crown to friends and colleagues looking to study Travel & and the tutors for preparing me to face the Tourism. corporate world. iFLY Queenstown Grace Lataimoega, Rhiannon Williams, Digital & Marketing Housekeeping Staff, Coordinator, The Walshe Group Auckland City Hotel I have been working with Crown for the last two years, as a partner for developing unique programmes for their students and a sounding board with other industry leaders. Crown understands that the industry must have input into the training programmes so their Studying at Crown improved my presenting skills as well as writing skills. In terms of work, I told my supervisor I was studying food and beverage and would gain my LCQ which helped me getting hired. students have practical value to their future employers. Everyone at Crown is very helpful, and the course layout and time allowed to complete assignments was This is one strength that Crown has benefiting both very good. Teachers helped students with all different abilities to achieve to their best standards, through students and employers. different teaching methods. The trips were a highlight, to the winery for food and beverage course for example. Troy Clarry, Managing Director Katalyma Hotels & Hospitality Rachel Anderson, Senior front of house and shift leader, Lone Star Restaurant 12 13
LEVEL New Zealand 03 Certificate in Business (Introducing the Great Kiwi Entrepreneur) 2021 COURSES DATE 2022 COURSES DATE 18 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 27 AUG 2021 8 FEB 2022 - 8 JUL 2022 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 1 OCT 2021 14 MAR 2022 - 26 AUG 2022 The upcoming 8 JUN 2021 - 19 NOV 2021 2 MAY 2022 - 30 SEP 2022 12 JUL 2021 - 23 JUL 2021 9AM — 2:30PM | MONDAY — THURSDAY LENGTH intake dates are: 26 JUL 2021 - 24 DEC 2021 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the 30 AUG 2021 - 11 MAR 2022 discretion of Crown Institute of Studies. 18 OCT 2021 - 14 APR 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 Do you like the idea of making a difference in the world through business? ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS This course provides an overview of You will also learn about the laws • You must be at least 16 years old when • You must be at least 18 years old when small business in New Zealand and governing small business in New Zealand. you start this course. you start the course will teach you how to identify business Small businesses make up around 97% • You also need to demonstrate that you • IELTS (General or Academic) 5.0 with no opportunities, assess a business’s of all businesses in New Zealand and have the literacy and numeracy to band lower than 5.0 (or NZQA approved viability, prepare a business plan and employ around 30% of the working complete this course. equivalent) work with others to maximise a business’s population. Enrol today and start working • 3 years of secondary school or equivalent potential. towards your dream! work experience The course CUSTOMER consists of SERVICES 4 modules, OFFICER Business Opportunities which cover: in New Zealand Business CAREER OPTIONS Communication and Problem SMALL Solving BUSINESS OWNER/ SECOND-IN- OPERATOR CHARGE (2IC) OF A SMALL BUSINESS Small Business Professionalism, Legal and Ethical Small Business Students who successfully complete this course may Planning FURTHER STUDY Requirements wish to continue their studies in any of the following: Students are assessed through a mixture of written assessments, New Zealand New Zealand presentations and practical role plays. Certificate in Certificate in Travel (Level 4) Business (Level 4) 16 17
LEVEL New Zealand 04 Certificate in Business New Zealand Certificate in Business (Small Business) New Zealand Certificate in Business (Administration & Technology) 2021 COURSES DATE 2022 COURSES DATE 40 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 11 MAR 2022 8 FEB 2022 - 23 DEC 2022 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 14 APR 2022 14 MAR 2022 - 3 MAR 2023 The upcoming 8 JUN 2021 - 3 JUN 2022 2 MAY 2022 - 6 APR 2023 12 JUL 2021 - 23 JUL 2021 9AM — 2:30PM | MONDAY — THURSDAY LENGTH intake dates are: 26 JUL 2021 - 8 JUL 2022 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the 30 AUG 2021 - 26 AUG 2022 discretion of Crown Institute of Studies. 18 OCT 2021 - 30 SEP 2022 SUMMER BREAK 217 DEC 2021 - 7 FEB 2022 Have a great business idea but aren’t quite sure how to turn it into reality? ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS This programme is designed for people with minimal or no Graduates of this programme will be able to develop a prior experience in Business. The programme include two business plan for a small business, manage operations for • Age: You must be aged 16 age or older • You must be at least 18 years old when qualifications at Level 4 of the NZQF (Small Business and the a small business and manage staff and human resource at course start the course. you start the course Administration and Technology). processes for a small business. • Completed New Zealand Year 12 • IELTS (General or Academic) 5.5 with no The aim of this programme is to provide graduates with In addition, graduates will have the skills, knowledge and (NCEA Level 2) or New Zealand Certificate in band lower than 5.0 (or NZQA approved business, administration and technology skills, knowledge and capabilities to provide administrative services using business Business (Level 3) or equivalent equivalent) capabilities to start / operate a small business as well as work technology, applications and systems, in accordance with the within existing small businesses. requirements of a small business entity. • Special circumstances at the discretion of • 3 years of secondary school or equivalent department head work experience complete this course. The course consists of 8 modules, which cover: OFFICE ADMINISTRATOR New Zealand Business Market Analysis and Customer Service and Building the Right Team Environment and Legal Strategy Planning Marketing Strategy and Organisational Requirements Resources CAREER OPTIONS BUSINESS DEVELOPMENT Financial Management Business Financial Human Resource Small Business and Continuity Planning Administration and Operations and Continuity Planning Management Management Students who successfully complete this course may FURTHER STUDY wish to continue their studies in any of the following: Students are assessed through a mixture of written assessments, presentations and practical role plays. New Zealand New Zealand Diploma CROWN SMALL BUSINESS ENTREPRENEUR SCHEME (CSBES)* Diploma in in Hospitality Tourism & Management Students graduating from this course are eligible to apply for the “Crown Small Business (Level 5) Travel (Level 5) Entrepreneur Scheme”, where students will have a chance to receive a seed fund of up to NZ$20,000 to start their own business. For details of the CSBES, please refer to page 20. 18 19
Crown Small Business 04 Seed Fund Only those Business Plans deemed feasible by the scheme committee will receive the seed fund. CSBES Entrepreneur Scheme The seed fund provided by CIS is considered as an investment, CIS will be a shareholder of start-ups funded by the scheme under the following conditions: • A seed fund of up to NZ $20,000 • CIS is eligible to receive up to 150% will be provided. of the seed fund, after the threshold • CIS will not be the majority share is reached, CIS will cease to receive 01 Background Crown Institute of Studies has always emphasised providing practical vocational knowledge and holder under any circumstances. • The seed fund will equate to a any further share dividends from the business and will no longer be considered as shareholder of the In the past decade, due to skills. To extend this further, we have launched maximum of 20% share. business. technological advancements the “Crown Small Business Entrepreneur Scheme”. • CIS will not expect to receive any • If the business is not making any and the ever-changing economy, Through a series of seminars, workshops and share dividends in the first 12 profit or goes into closure, the seed education policy makers have months of the start-up. fund does not need to be returned. activities, the scheme will provide eligible students realised that we now live in a world with entrepreneurial ambition the opportunity • After the first 12 months, if the that places more emphasis on to acquire practical skills and access a seed business is profitable, CIS will start While CIS does not aim to skills such as creativity, innovation, fund that will empower them to be successful to receive its share dividends from generate profit from the scheme, leadership, communication in the current and future market. the business, which is a maximum it is important for the seed fund and problem-solving. of 20% of the profit. to be self-sustainable. 02 Aims Grounded in vocational training that emphasises both theoretical and practical aspects, as well as sharing from professionals with 05 Scheme Committee The Scheme Committee will include the following members: relevant hands-on experience, the project aims to: Mr. Kin Cheung Mr. Troy Huston SEED FUND Enhance students’ Provide students the opportunity Offer students the chance LEADER Communications Manager, MEMBER Director, Crown Institute of Studies Function Staff knowledge and to acquire practical knowledge and seed fund to enhance and understanding and skills that will better equip realise their own business plans Ms. Denise Harrison of current them for employment or and gain first-hand experience COMMITTEE Business Tutor of Crown Institute of Studies MEMBER Partner, Commercial, markets business ventures of entrepreneurship. SECRETARY BNZ Business Banking Mr. Logan Granger Mr. Donald Reid CHAIRPERSON Owner, MEMBER Founder, 03 Scheme Details The scheme will involve Johnston Associates Funding Partners Limited the following: 06 Business Plans In Crown’s New Zealand Certificate in Business The business plan needs to (Small Business and Administration and Workshops and sharing by state clearly the following: Technology Strands) (Level 4), students are professionals to reveal the required to complete a business plan as one key concepts, know-hows; financial knowledge and VENDORS INITIAL of their assignments, those with potential will ARRANGEMENT MARKETING & TYPE OF MISSION TARGET POINT OF AND EXECUTION essential skills of refining OF HUMAN PROMOTIONS PLAN BUDGET be recommended to the scheme’s committee. the business plan. BUSINESS AND VISION MARKET DIFFERENCE RESOURCES SUPPLIES PLAN ALLOCATION REQUIRED Ones that are deemed to be feasible by the committee will be invited to join the scheme. Selected students 07 Eligibility will have 4 weeks To be eligible for the scheme, participants to complete their must meet the below criteria: Business plans that are business plans. accepted by the scheme committee will receive The scheme will be available to • Students can apply for the scheme within a seed fund of up to NZ students that have successfully $20,000, along with a The completed business 6 months of their course completion. plans will be reviewed by If necessary, consultation completed and obtained the New training workshop and the scheme committee sessions will be provided Zealand Certificate in Business • Application is open throughout the year. basic administrative comprised of experienced to assist students in (Small Business and Administration support to initiate professionals from various completing their • A maximum of 2 business plans will be their businesses. and Technology Strands) (Level 4) backgrounds in Business, business plans. funded per calendar year. at CIS. Hospitality and Education. 20 21
Tourism & Travel
LEVEL New Zealand 03 Certificate in Tourism (Tourism & Travel) 2021 COURSES DATE 2022 COURSES DATE 20 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 27 AUG 2021 8 FEB 2022 - 8 JUL 2022 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 1 OCT 2021 14 MAR 2022 - 26 AUG 2022 The upcoming 8 JUN 2021 - 19 NOV 2021 2 MAY 2022 - 30 SEP 2022 12 JUL 2021 - 23 JUL 2021 9AM — 1:30PM | MONDAY — FRIDAY LENGTH intake dates are: 26 JUL 2021 - 24 DEC 2021 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the 30 AUG 2021 - 11 MAR 2022 discretion of Crown Institute of Studies. 18 OCT 2021 - 14 APR 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 Want a job that lets you travel around the world, and meet exciting new people? Maybe help someone plan their holiday of a lifetime? Come and study Tourism at Crown! ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS Want a job that lets you travel around the world, and and the Sky Tower. In addition, seminars by industry • You must be aged 16 years or older when • You must be aged 18 years or older when meet exciting new people? Maybe help someone leaders and educational trips to popular tourist you start the course. you start the course. plan their holiday of a lifetime? Come and study destinations will provide exposure to the industry. • NCEA Level 2 or Special circumstances, • IELTS (General or Academic) 5.0 with no Tourism at Crown! This entry-level course is designed These will all contribute to 30 hours of ‘Real World at the discretion of the Academic Head. band lower than 5.0 (or NZQA approved for students with minimal or no prior experience in the Experience’, a core part of the course that all students You will need to demonstrate excellent results equivalent) industry. It gives you an overview of the knowledge need to complete in order to graduate. in a similar subject, or practical experience that is relevant to Travel and Tourism. • 3 years of secondary school or equivalent and skills required to work in this field. work experience This course will give you relevant knowledge and • You also need to demonstrate that you The class visits hotels and tourist attractions such prepare you for employment upon graduation. have the literacy and numeracy to as Kelly Tarltons, Auckland War Memorial Museum, complete this course. The course FRONT DESK CUSTOMER SERVICES consists of ADMINISTRATOR OFFICER 4 modules, CAREER OPTIONS which cover: Workplace practices Customer service and New Zealand’s world- New Zealand (Team work, time communication class Tourism industry Tourism management and destinations AIRPORT legislation) GUEST CHECK-IN SERVICES AGENT FLIGHT ATTENDANT AGENT This course also covers 30 hours of real world experience Students are assessed through a mixture of written assessments, presentations and practical role plays. Students who successfully complete this course may ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL): FURTHER STUDY wish to continue their studies in any of the following: • Pure New Zealand Specialist Certificate • Hong Kong Specialist Certificate • Crown Certificate in Cabin Crew • Tiare Tahiti Specialist Certificate New Zealand Certificate New Zealand in Business (Level 4) • Blue Lagoon Cruises Certificate • Pierre & Vacances Expert in Mountains Certificate in (Small Business and • Hawaii Tourism Certificate in France Diploma Travel (Level 4) Administration & Technology) • Online Travel Training (OTT) courses 24 25
LEVEL New Zealand 04 Certificate in Travel 2021 COURSES DATE 2022 COURSES DATE 20 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 27 AUG 2021 8 FEB 2022 - 8 JUL 2022 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 1 OCT 2021 14 MAR 2022 - 26 AUG 2022 The upcoming 8 JUN 2021 - 19 NOV 2021 2 MAY 2022 - 30 SEP 2022 12 JUL 2021 - 23 JUL 2021 9AM — 1:30PM | MONDAY — FRIDAY LENGTH intake dates are: 26 JUL 2021 - 24 DEC 2021 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the 30 AUG 2021 - 11 MAR 2022 discretion of Crown Institute of Studies. 18 OCT 2021 - 14 APR 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 This programme is designed to give airline terminology. You will also visit you working knowledge of the travel tourist operations such as Auckland ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS industry. Graduates will have the skills International airport, Maritime museum • Age: You must be aged 16 years or older • You must be aged 18 years or older when and experience to get a job and start and cruise ship facilities. when you start the course. you start the course. contributing immediately to their organisation. The combination of theory, site visits and • Tourism Level 3 or NCEA Level 3 • IELTS (General or Academic) 5.5 with no ‘Real World Experience’, where you spend (if Travel or Tourism were included in band lower than 5.0 (or NZQA approved your subjects) or special circumstances, You will learn the fundamentals of time observing travel, tourism or hotel at the discretion of the Academic Head. equivalent) Amadeus, a software that is widely used operations gives you both theoretical You will need to demonstrate excellent • 3 years of secondary school or equivalent results in a similar subject, or practical in the industry, and VTO back office knowledge and practical experience so experience that is relevant to Travel work experience accounting profile software. The course that you are ready to start your dream and Tourism. covers selling and marketing skills, job upon graduation. • You also need to demonstrate that you have customer service, world geography & the literacy and numeracy to complete this course. EVENTS The course COORDINATOR consists of 4 modules, CAREER OPTIONS which cover: JUNIOR Travel operations Workplace practices International Customer AIRLINE TRAVEL Airline services and including Legal tourism, geography services CONSULTANT REPRESENTATIVE booking software requirements and cruising including STA TOUR selling skills RESERVATION GUIDES CONSULTANT Students are assessed through a mixture of written assessments, presentations and practical role plays. ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL): Students who successfully complete this course may FURTHER STUDY • Crown Certificate in Cabin Crew • Hong Kong Specialist Certificate wish to continue their studies in any of the following: • Pure New Zealand Specialist Certificate • Tiare Tahiti Specialist Certificate • Contiki Certificate • Pierre & Vacances Expert in Mountains New Zealand New Zealand Diploma New Zealand Certificate • Blue Lagoon Cruises Certificate in France Diploma Diploma in in Business (Level 4) in Hospitality • Hawaii Tourism Certificate • Online Travel Training (OTT) courses Tourism & Travel (Small Business and Administration Management (Level 5) & Technology) (Level 5) 26 27
LEVEL New Zealand Diploma 05 in Travel and Tourism 2021 COURSES DATE 2022 COURSES DATE 40 30 HOURS PER WEEK HOLIDAY BREAKS 15 MAR 2021 - 11 MAR 2022 8 FEB 2022 - 23 DEC 2022 Intakes are 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 14 APR 2022 14 MAR 2022 - 3 MAR 2023 9AM — 4:30PM | MONDAY — THURSDAY every 5 weeks. 8 JUN 2021 - 3 JUN 2022 2 MAY 2022 - 6 APR 2023 12 JUL 2021 - 23 JUL 2021 The upcoming LENGTH FRIDAY : DIRECTED SELF-STUDY AND WORK EXPERIENCE 26 JUL 2021 - 8 JUL 2022 4 OCT 2021 - 15 OCT 2021 WEEKS intake dates are: 30 AUG 2021 - 26 AUG 2022 Class times are subject to change under the discretion of Crown Institute of Studies. 18 OCT 2021 - 30 SEP 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 This diploma-level course provides a broad overview of the NZ Tourism ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS Industry, with emphasis placed on developing strong business management and communication skills for future leaders of the industry. Graduates will • Travel Level 4 or NCEA Level 3, (if you have 12 months or more work experience in a • You must be aged 18 years or older when you start the course. have excellent knowledge of industry operations, be able to spot trends Travel or Tourism business) or special circumstances, at the discretion of the • IELTS (Academic) 5.5 with no band lower and understand market changes in the Tourism and Travel industry. Academic Head. You will need to than 5.0 (or NZQA approved equivalent) demonstrate excellent results is a similar subject, or practical experience that is • 4 years of secondary school or equivalent relevant to Travel and Tourism. work experience • You also need to demonstrate that you have the literacy and numeracy to complete this course. The course Effective Workplace NZ Tourism Sector: Trends in the consists of Communication in Management and Region-by-Region International 8 modules, Travel and Tourism Personal Work Ethics Tourism Environment which cover: TOURISM OPERATIONS CAREER OPTIONS ADVISORS Finance and Business Systems Commercial Tourism Venture Budgeting Development Aviation Improvements MARKETING BUSINESS TRADE AND DEVELOPMENT DEVELOPMENT PROMOTION Students are assessed by a combination of written work (such as research assessments and case studies) COORDINATORS ADVISORS ROLES and presentations, with regular seminars and visits to hotels and tourism operators within the North Island to observe their operations. In addition, a 60-hour internship is included in the course, it will equip you with practical experience and may lead to future employment in the industry. ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL): FURTHER STUDY • Crown Certificate in Cabin Crew • Hong Kong Specialist Certificate Students with this qualification may be eligible to continue their studies at Bachelor • Blue Lagoon Cruises Certificate • Tiare Tahiti Specialist Certificate level. You may be able to cross-credit your studies, at the discretion of the tertiary • Pure New Zealand Specialist Certificate • Pierre & Vacances Expert in Mountains in education provider. • Hawaii Tourism Certificate France Diploma • Online Travel Training (OTT) courses 28 29
Hospitality
LEVEL New Zealand Certificate 03 in Food and Beverage (Café and Bar) 2021 COURSES DATE 2022 COURSES DATE 20 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 27 AUG 2021 8 FEB 2022 - 8 JUL 2022 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 1 OCT 2021 14 MAR 2022 - 26 AUG 2022 The upcoming 8 JUN 2021 - 19 NOV 2021 2 MAY 2022 - 30 SEP 2022 12 JUL 2021 - 23 JUL 2021 9AM — 2:30PM | MONDAY — THURSDAY LENGTH intake dates are: 26 JUL 2021 - 24 DEC 2021 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the 30 AUG 2021 - 11 MAR 2022 discretion of Crown Institute of Studies. 18 OCT 2021 - 14 APR 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 Come and join New Zealand’s booming hospitality industry! This course will give you the skills to hit the ground running. ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS Come and join New Zealand’s hospitality industry! This This programme is designed for people looking to enter the course will give you the skills to hit the ground running. You hospitality industry with no prior knowledge or experience. We • Age: You must be aged 16 years or older • You must be aged 18 years or older when will learn practical skills such as making coffee and cocktails, take class trips to restaurants, hotels and food festivals to see when you start the course. Note: Some you start the course. gain knowledge about food safety, wine and beer (with an new trends in the industry. activities in this course may include alcohol. If you are under the age of 18, you will need • IELTS 5.0 (General or Academic) with no band emphasis on New Zealand wines). We will also cover the You will need to complete an internship of 40 hours during this to provide parental or caregiver permission to lower than 5.0 (or NZQA approved legislation that will be applicable to you in hospitality, and equivalent). course, we can help you organise this through our strong links participate in these activities'. the health and safety aspects that are crucial to working to the industry. effectively and without injury. You will complete the license • NCEA Level 2 or special circumstances, • 3 years of secondary school or equivalent controller qualification (LCQ), which enables you to work as a at the discretion of the Academic Head. work experience. manager in any businesses that sells alcohol. You will need to demonstrate excellent results is a similar subject, or practical experience that is relevant to Hospitality. • You also need to demonstrate that you have the literacy and numeracy to complete this course. Food Safety, Customer Service, Legislation; standard BARISTA The course Health and Safety CV and interview skills operating procedures CAREER OPTIONS consists of 5 modules, which cover: BARTENDER CAFÉ WAITER / FOOD WORKER AND BEVERAGE ATTENDANT Barista Wine, beer, spirits and and cocktails. Café service Assessment is done through a combination of written and practical tasks, Students who successfully complete this course may such as coffee making, serving tables and making cocktails. FURTHER STUDY wish to continue their studies in any of the following: ADDITIONAL QUALIFICATIONS AVAILABLE New Zealand Certificate • Licence Controller Qualification in Business (Level 4) New Zealand Certificate in Travel (Level 4) (Small Business and Administration & Technology) 32 33
LEVEL New Zealand Diploma 05 in Hospitality Management 2021 COURSES DATE 2022 COURSES DATE 40 30 HOURS PER WEEK HOLIDAY BREAKS 15 MAR 2021 - 11 MAR 2022 8 FEB 2022 - 23 DEC 2022 The upcoming 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 14 APR 2022 14 MAR 2022 - 3 MAR 2023 9AM — 4:30PM | MONDAY — THURSDAY intake dates are: 8 JUN 2021 - 3 JUN 2022 2 MAY 2022 - 6 APR 2023 12 JUL 2021 - 23 JUL 2021 LENGTH FRIDAY : DIRECTED SELF-STUDY AND WORK EXPERIENCE 26 JUL 2021 - 8 JUL 2022 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the discretion of Crown Institute of Studies. 30 AUG 2021 - 26 AUG 2022 18 OCT 2021 - 30 SEP 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 This course builds upon your existing skills and knowledge in hospitality and helps you to ‘think like a manager’. ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS This course builds upon your existing skills and to adapt your business as the market changes. • You must be at least 17 years old when you • You must be aged 18 years or older when knowledge in hospitality and helps you to ‘think like Assessment is through written case studies, industry start the course. Note: Some activities in you start the course. a manager’. People are at the heart of the Hospitality research, presentations and Q&A sessions with the this course may include alcohol. If you are industry, and you will learn not only how to manage tutor. In addition, you will be required to do a 60 hour under the age of 18, you will need to provide • IELTS (Academic) 5.5 with no band lower staff, but also how to provide amazing experiences internship where you will work with other staff. You will parental or caregiver permission to than 5.0 (or NZQA approved equivalent). for your guests. You will learn the legal and financial also visit hotels and restaurants to see theory put into participate in these activities. • 4 years of secondary school or equivalent framework that governs the industry, and how practice. • Advanced Food & Beverage Level 4 work experience. or NCEA Level 3, (if you have 12 months or more work experience in a Hospitality business) or special circumstances, at the discretion of the Academic Head. You will need to demonstrate excellent results is a similar subject, or practical experience that is relevant to Hospitality. The course Facilities Compliance Customer • You also need to demonstrate that you have consists of and Revenue and Legal Leadership Service the literacy and numeracy to complete this DUTY MANAGER Management Requirements FACILITIES 8 modules, course. MANAGEMENT which cover: ASSISTANT CAREER OPTIONS With relevant experience, this qualification enables HOTEL SHIFT HUMAN Human Market Supervision in Food Supervision in ASSISTANT students to work as a: SUPERVISOR RESOURCES Resources Variability and Beverage Accommodation MANAGER COORDINATOR Students are assessed through a combination of written assessments, case studies and practical assessments. FURTHER STUDY ADDITIONAL QUALIFICATIONS AVAILABLE Students with this qualification may be eligible to continue their studies at Bachelor level. You may be able to cross-credit your studies, at the discretion of the tertiary education provider. • Licence Controller Qualification 34 35
Computing & Digital Technology
LEVEL NEW ZEALAND 03 CERTIFICATE IN COMPUTING 2021 COURSES DATE 2022 COURSES DATE 18 HOLIDAY BREAKS 20 HOURS PER WEEK 15 MAR 2021 - 11 MAR 2022 8 FEB 2022 - 23 DEC 2022 The upcoming 19 APR 2021 - 30 APR 2021 COURSE 3 MAY 2021 - 14 APR 2022 14 MAR 2022 - 3 MAR 2023 intake dates are: 8 JUN 2021 - 3 JUN 2022 2 MAY 2022 - 6 APR 2023 12 JUL 2021 - 23 JUL 2021 MONDAY — THURSDAY: 9AM-2:30PM LENGTH 26 JUL 2021 - 8 JUL 2022 4 OCT 2021 - 15 OCT 2021 WEEKS Class times are subject to change under the discretion of Crown Institute of Studies. 30 AUG 2021 - 26 AUG 2022 18 OCT 2021 - 30 SEP 2022 SUMMER BREAK 27 DEC 2021 - 7 FEB 2022 Become a master of digital technology at a variety of devices and applications, and ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS Crown! This exciting and practical course how to produce professional documents. covers a range of digital technology We also teach you professional • You must be at least 16 years old when you • You must be aged 18 years or older when start the course. you start the course. concepts, and shows you how to fully practice, such as communication, utilise software such as word processing, team work, interpersonal skills and • Demonstrate basic skills in Computing (NZ • IELTS (General or Academic) 5.0 with no band spreadsheets, presentations, databases, ethical considerations. These skills are Certificate in Computing Level 2 or lower equivalent skills and knowledge) than 5.0 (or NZQA approved equivalent). image editing and project and financial highly transferable and sought after by management tools. You will learn to use employers in a range of industries. • You also need to demonstrate that you have • 3 years of secondary school or agree the literacy and numeracy to complete this equivalent. course. BUSINESS OPERATION The course ADMINISTRATION SUPPORT consists of ASSISTANT 4 modules, CAREER OPTIONS which cover: With relevant experience, this qualification enables INFORMATION Working with Digital Managing Projects for students to work as a: SYSTEMS SALES OPERATOR Tools Digital Outcomes ADMINISTRATION TECHNICAL ADMINISTRATION Students who successfully complete this course may FURTHER STUDY wish to continue their studies in any of the following: Communicating in Working Digital World with Digital Applications New Zealand New Zealand Certificate New Zealand Certificate in in Business (Level 4) Certificate in (Small Business and Administration Travel (Level 4) Business(Level 3) & Technology) 38 39
English & Internship Programmes
ENGLISH COURSES CROWN INTERNSHIP PROGRAMME • ON YOUR FIRST DAY YOU WILL BE INTERVIEWED, • THERE ARE FORTNIGHTLY TESTS AND MONTHLY TESTED AND PLACED AT THE RIGHT LEVEL. PROGRESS REPORTS. • ON THE SAME DAY YOU WILL ALSO HAVE AN • ENGLISH COURSES ARE APPROVED BY THE NEW ORIENTATION SESSION AS WELL AS MEET YOUR COUNSELLOR. ZEALAND QUALIFICATIONS AUTHORITY. PROGRAMME 30- 42 25 HOURS PER WEEK LENGTH MONDAY — FRIDAY: 9AM-3:30PM • AVERAGE CLASS SIZE IS AROUND 11-13 STUDENTS AND MINIMUM AGE 18 YEARS OLD. WEEKS INTAKES: 1ST OR 3RD MONDAY OF EACH MONTH CLASSES INTERNSHIP This programme is of great benefit to international students’ career prospects. As they immerse themselves in Crown’s vibrant culture, their command of the English language improves exponentially. The internships provide valuable FRIDAY AFTERNOON work experience and experiential knowledge of New Zealand’s MORNING CLASSES AFTERNOON CLASSES OPTIONS 15-30 HOURS PER WEEK GENERAL industry, and our multifaceted culture. (HOURS VARY AND MAY INCLUDE NIGHTS ENGLISH FROM 9AM - 12:15PM MONDAY TO FRIDAY FROM 1:30PM - 3:30PM MONDAY TO THURSDAY FROM 1:30PM - 3:30PM AND WEEKENDS DEPENDING ON THE At successful completion of the programme students are INTERNSHIP PROVIDER) awarded a Crown Certificate of Completion, and a Reference Letter from the Internship Provider. 9:00 AM - 9:55AM LUNCH BREAK CLASS INTERNATIONAL • 18 years of age at course start date ENTRY 10:10 AM - 11:05 AM 1:30 PM - 2:25 PM • IELTS (General or Academic) 4.0 or TOEIC 405 or equivalent OR take a short Crown TIMETABLE REQUIREMENTS test and online interview to verify a suitable level of English 11:20 AM - 12:15 PM 2:35 PM - 3:30PM ADACEMIC ENGLISH STUDY OPTIONS CAMBRIDGE FCE & CAE BUSINESS ENGLISH PREPARATION CLASSES IELTS TOEIC 30 WEEKS OPTION 40 WEEKS OPTION • 12 WEEKS ENGLISH • 24 WEEKS ENGLISH FROM 9AM - 12:15PM FROM 1:30 PM - 3:30PM FROM 9AM - 3:30PM FROM 1:00 PM - 3:30PM MONDAY TO FRIDAY MONDAY TO THURSDAY MONDAY TO THURSDAY MONDAY TO THURSDAY • 12 WEEKS VOCATIONAL STUDIES IN EITHER BUSINESS, • 12 WEEKS VOCATIONAL STUDIES IN EITHER BUSINESS, (WITH A PRACTICE TEST ON FRIDAY) (WITH A PRACTICE TEST ON FRIDAY) HOSPITALITY, OR TRAVEL & TOURISM HOSPITALITY, OR TRAVEL & TOURISM • 6 WEEKS UNPAID INTERNSHIP • 6 WEEKS UNPAID INTERNSHIP PRE-ACADEMIC COURSE FOR INTERMEDIATE LEVEL STUDENTS WITH PLANS TO STUDY GET READY COURSE AN ACADEMIC OPTION IN THE NEAR FUTURE 42 43
STUDY AND EXPERIENCE STUDY AND INTERNSHIP PROGRAMME PROGRAMME PROGRAMME LENGTH 2-6 MONDAY — WEDNESDAY: 9AM-3:30PM THURSDAY : 9AM - 12PM PROGRAMME LENGTH 4-12 MONDAY — WEDNESDAY: 9AM-3:30PM THURSDAY : 9AM - 12PM WEEKS WEEKS INTAKES: 1ST OR 3RD MONDAY OF EACH MONTH INTAKES: 1ST OR 3RD MONDAY OF EACH MONTH This programme provides both classroom EXPERIENTIAL INTERNSHIP This programme will broaden students’ and experiential learning. Students will horizons through a combination of classroom be able to improve their English and and experiential learning. Students of this LEARNING* vocational knowledge and also have the programme will be able to improve their English opportunity to partake in industry tours and other exciting educational activities. THURSDAY: 1PM-5PM and vocational knowledge and gain practical work experience through internship in various 12 HOURS PER WEEK The programme has an interesting FRIDAY: 9AM-5PM professional industries. International students balance between education and leisure will benefit from this programme as they will *EXPERIENTIAL LEARNING HOURS VARY AND where international students of all English *WORKING HOURS VARY AND MAY INCLUDE be able to put theory into practice and gain a MAY INCLUDE WEEKENDS DEPENDING ON ability can enjoy and experience what New WEEKENDS DEPENDING ON THE INTERNSHIP deeper understanding of the work culture of New THE PROVIDER. Zealand is all about. PROVIDER. Zealand. • 18 years of age at course start date INTERNATIONAL • 18 years of age at course start date INTERNATIONAL ENTRY • IELTS (General or Academic) 4.0, TOEIC 400, or equivalent OR take a short ENTRY • IELTS (General or Academic) 5.0, TOEIC 600, or equivalent OR take a short Crown REQUIREMENTS Crown test and online interview to verify a suitable level of English REQUIREMENTS test and online interview to verify a suitable level of English • International students from a visa waived country; and students with a • International students from a visa waived country; and students with a working working holiday visa, a work visa or visitor visa, are eligible to take this course. holiday visa, a work visa or visitor visa, are eligible to take this course. Internship Placement STUDY OPTIONS STUDY OPTIONS Options • Hotel and Customer Service STUDY OPTION 1 STUDY OPTION 1 STUDY OPTION 1 STUDY OPTION 1 STUDY OPTION 1 STUDY OPTION 1 • Food and Catering • Travel and Tourism Hospitality + Cabin Crew Travel & Tourism + Cabin Crew English (General) Hospitality + Cabin Crew Travel & Tourism + Cabin Crew English (General) • Sales and Marketing Training or NZ Business Studies training or NZ Business Studies Training or NZ Business Studies training or NZ Business Studies At successful completion of the programme students are awarded a Crown Certificate of Completion. At successful completion of the programme students are awarded a Crown Certificate of Completion. 44 45
Admission and Overseas Study Pathway Scholarships THE CROWN & HANG SENG UNIVERSITY Students that have completed our level 5 OF HONG KONG PATHWAY PROGRAMME programmes will be eligible to apply for year 1 of the degree programmes of HSUHK, each application will be reviewed individually. Entrance Scholarships amounting to full and half tuition fees, will be offered by HSUHK on a merit and competitive basis. Crown will also provide interested students with outstanding academic achievements with scholarships and other The Hang Seng University of Hong Kong (HSUHK) is a non-profit support, please contact us for more details. private liberal-arts-oriented university in Hong Kong with five Schools (Business, Communication, Decision Sciences, Humanities and Social Science, and Translation), offering 17 undergraduate and 5 postgraduate programmes. Adopting the “Liberal + Professional” education model which Registry, The Hang Seng incorporates the iGPS “desired graduate attributes” framework, University of Hong Kong Admission HSUHK is a residential institution which puts quality teaching and ugadmission@hsu.edu.hk students’ all-round development as its highest priorities. https://registry.hsu.edu.hk Enquiries Aspiring to be a leading private liberal-arts-oriented university Mr. Kin Cheung in the region, HSUHK features top-quality faculty members, Communications Manager award-winning green campus facilities, innovative degree Crown Institute of Studies programmes, RGC-funded impactful research, and excellent kin@crown.ac.nz student development/support services, with the aim of nurturing young talent to think critically, be innovative, and show a caring attitude, moral values and social responsibility. 46 47
WE CARE. WE TRAIN. WE CONNECT. FOLLOW US ON INSTAGRAM & FACEBOOK crown.ac.nz CONTACT 0800 357 316 INFORMATION info@crown.ac.nz 80 Anzac Avenue Auckland City 1010, New Zealand
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