CRITICAL INCIDENT MANAGEMENT SEMINAR - SUMMER 2021 Office for Global Health, Safety, and Security
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CRITICAL INCIDENT MANAGEMENT SEMINAR
SUMMER 2021
Office for Global Health, Safety, and Security
International Studies and Programs
AGENDA
1. Introduction
• About the Office for Global Health, Safety, and Security
• Federal laws and MSU policies refresher
2. Pre-departure preparation Yes, slides will
be emailed to
you after.
3. Responding to incidents
• Health (including COVID procedures)
• Safety + security
• Relationship violence, stalking, sexual misconduct, and
discrimination
• Student conduct
INTRODUCTION
GLOBAL HEALTH, SAFETY, AND SECURITY TEAM
Chris Daniel Maureen Handrahan Elke Schmidt
Director Senior Coordinator Analyst Coordinator
danielc7@msu.edu handraha@msu.edu schmi822@msu.edu
General contact info:
globalsafety@msu.edu / 517-884-2174
globalsafety.msu.edu
Formerly known as the Office of International Health and Safety
FEDERAL LAWS AND MSU POLICIES REFRESHER
FEDERAL LAWS AND MSU POLICIES
REFRESHER
The Clery Act
• You are considered a Campus Security Authority during your program.
• Report any crimes that occur to Maureen ASAP.
MSU Anti-Discrimination Policy (ADP)
• Prohibits discrimination or harassment on basis of several categories.
• Outlines reporting for incidents of discrimination (or bias incidents).
MSU Disability and Reasonable Accommodations Policy
• Work with EA and Global Safety to fulfill accommodations requests for
your program.
FEDERAL LAWS AND MSU POLICIES
REFRESHER
MSU Relationship Violence and Sexual Misconduct
• Mandatory reporting responsibilities extend to education abroad.
Report to OIE and Global Safety.
FERPA
• Protects student privacy. Be cautious with parental contact.
Student Conduct and Alcohol Misuse/Drug Use Policy
• All students agree to EA Statement of Responsibility, EA
Community Compact, and program-specific rules.
• This year, students also sign the COVID EA Community CompactPRE-DEPARTURE PREPARATION
EA ON-SITE OPERATIONS MANUAL Available online.
EMERGENCY ACTION PLAN TEMPLATE
• Emergency phone numbers
• Communication plan
• Health care access plan
• Including where to access COVID-19 testing locally
• Student support plan
• Program-specific risk mitigation strategies + incident response
procedures
* Required this year!
Fillable template available for download.PRE-DEPARTURE ORIENTATION
Some Suggested Topics
• Entry requirements
• Program itinerary
• Behavior expectations – especially
re: COVID
• D2L orientation
• Country-specific safety tips
• Communication plan
• Key language phrases
• Cultural faux-pas
• Housing expectations Download template orientation slides
• Local lawsCOMMUNITY BUILDING
• Emphasize that your program is an educational endeavor, not a
vacation
• Create a group agreement with your students
• Icebreaker activities
• Check in with the group after a few days on site (one-on-one
meetings, group gathering, email check in)
• Principles for setting up an inclusive classroom (see handout):
• Dialogue
• Listening
• Learning edges
• Hot buttons
• Group norms
• Community
More resources available at
MSU Inclusion and Intercultural InitiativesNOTE ABOUT STATE DEPARTMENT
TRAVEL ADVISORIES
• After an April 19, 2021 update, nearly
all countries in the world are “Level 4 –
Do Not Travel”
• Aligned with CDC risk assessment levels
for COVID methodology – not a
reassessment of the current health
situation in a given country.
• DOS advisories are one of many
indicators MSU uses to assess EA
programs and international travel.COVID LOGISTICS
• Vaccination requirement
• As of June 15, all students, program directors, and program assistants on faculty-directed
EA programs must be fully vaccinated before departure.
• Per our recently conducted survey, all students disclosed they would be fully vaccinated.
• Entry requirements
• All country entry requirements must be respected.
• Many still requiring negative COVID tests even for fully vaccinated travelers.
• Changing often (see resources next slide).
• Testing to return to the US
• Anyone returning to the US must show proof of a negative COVID-19 test (viral test
including PCR) from within 72 hours or document of recover.
• Program EAP should include access to local testing.
• Applies to everyone including US citizens and those who are fully vaccinated.
• More information: cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-
travelers.htmlRESOURCES FOR MONITORING ENTRY
RESTRICTIONS
• Local government websites
• US Embassy COVID-19 country page:
travel.state.gov/content/travel/en/traveladvisories/COVID-19-
Country-Specific-Information.html
• International SOS: pandemic.internationalsos.com/2019-ncov/
(log in with MSU membership # 11BCAS798617)
• COVID-19 Information Hub (Conlin Travel):
need2know.tripsource.com/
• Local partners!RESPONDING TO INCIDENTS
ABROADINCIDENTS THAT MUST BE REPORTED INCLUDE
BUT ARE NOT LIMITED TO:
injury missing student
theft, including robbery, burglary,
illness
pickpocketing
physical assault loss of passport
sexual harassment, assault, or other personal emergency such as death of
misconduct family member
bias incidents student conduct issue
mental health issue or crisis terrorist threat or attack
property damage natural disaster
In case of a critical incident, you should be prepared to be on call 24-hours-a-day until the
situation is resolved.HEALTH & SAFETY INCIDENT REPORTING
Urgent • International SOS: 1-215-942-8478
(Need response (or nearest Assistance Center) OR
immediately or within • MSU 24/7 International Emergency
24-48 hours) Assistance Line: 1-517-353-3784
Not Urgent • Email Maureen at handraha@msu.edu
FYI Only • Email Maureen at handraha@msu.eduHEALTH
INSURANCE & INTERNATIONAL SOS MEMBERSHIP
Insurance
Blanket membership
• Offered by Chubb (collaborations with ISOS)
• Automatic enrollment
• Coverage overview:
• No individual membership numbers
• $500,000 USD max.
• $0 USD deductible
• Medical evacuation
• Repatriation
• COVID-19 treated as any other illness
• Expect students need to pay out-of-pocket for
asymptomatic testing
• No coverage for dependents
• Reimbursement claims
• Instructions on Global Safety website:
globalsafety.msu.edu/ea-isos
• Must be submitted within 90 daysMEDICAL CARE ABROAD
If risk to life, limb,
Go to hospital
or eye
Step 1:
Respond
Call
All medical issues International
SOS
Call MSU 24/7
If further
International
assistance Emergency
needed
Step 2: Assistance Line
Notify MSU
Inform Global
Email Maureen
SafetyCOVID PROCEDURES
• Refer to your Emergency Action Plan and COVID-19 Procedures for
Faculty-Directed Programs in the On-Site Operations Manual.
• Follow advice of local authorities and International SOS.
• Fully vaccinated travelers and travelers who have recovered from
COVID-19 in the past three months do not need to self-quarantine
after a COVID-19 exposure unless they are symptomatic, required
to quarantine by local authorities, or advised to quarantine by a
medical professional.
• Mask-wearing, physical distancing, maximizing time outdoors,
limiting gatherings and time spent in crowded locations, etc. should
still be strictly observed.COVID PROCEDURES
Possible COVID symptoms Possible COVID exposure
- Self-quarantine - If fully vaccinated: monitor for
symptoms
- Inform program director
(advice to students) - If not fully vaccinated: self-
quarantine and monitor for
- Contact International SOS or other symptoms. Leave quarantine after
local medical professional for day 7 if negative test
advice
- Identify possible close contacts Close contact
- Inform Global Safety - Person was within six feet for 15
minutes or more
- Follow medical advice re: testing,
length of quarantine, etc. - Direct physical contact (e.g.,
hugging)
- Shared eating or drinking utensils
- Sneezed/coughed on personCOVID PROCEDURES
Quarantine procedures for program directors
- Instruct student to stay in housing except to obtain medical care
- Check in with student minimum once daily (share mental health resources)
- Ensure they have access to meals, toiletries, garbage disposal, etc.
- Enact academic continuity plan
- Inform Global Safety
- Follow medical advice re: testing, length of quarantine, etc.
Note about shared living spaces
- Student should ideally be in environment conducive to self-isolation (move student
or roommates as feasible)
- If students cannot avoid sharing space, help them make accommodations to
minimize contactCOVID-19 SYMPTOMS & WHEN TO SEEK EMERGENCY ASSISTANCE
MITIGATING COVID-19 RISKS
• Follow planning documents including Emergency Action Plan
• Review, review, review
• Bring a copy with you
• Advise students accordingly
• Lead by example
• Bring extra masks and distribute as needed
• Know the symptoms and take possible exposure seriously
• Be flexible
• Know how to identify potentially high-risk situations (see next slide)IDENTIFYING COVID-19 RISKY SITUATIONS Three C’s: Crowded Close-contact Closed space
MENTAL HEALTH RESOURCES
Enhanced Emotional Support
• Free, confidential virtual counselling
• Available to students and program directors
• Keep Global Safety informedMENTAL HEALTH
Action Plan for Responding to Mental Health Concerns
Speak with student privately
Ask how they are doing
Ask
If concerned about suicide, ask directly “are you thinking about
killing yourself?”
If concerned about suicide, stay with them and call for help
(If necessary, keep them safe)
(MSU 24/7 International Emergency Assistance Line:1-517-353-3784)
Listen actively and nonjudgmentally.
Listen
Offer reassurance.
Offer resources Know available resources and offer them.
To MSU and to your program provider (if applicable). Call the MSU
24/7 International Emergency Assistance Line (1-517-353-3784) for
Report to MSU
urgent issues such as concern about suicide.
Stay connected Follow up with them and keep MSU in the loop.HEALTH RESOURCES o International SOS and International Health Insurance Information and Reimbursement Claims o International Health Insurance Full Policy o International Health Insurance Summary of Benefits o International SOS Web-Portal (MSU Membership #11BCAS798617) o International SOS Dedicated COVID-19 Page o MSU State of Spartan Health o Supporting Student Mental Health o MSU Counseling Center o QPR Suicide Prevention Principles (watch for training sessions on campus)
SAFETY & SECURITY
PROGRAM ACTIVITIES
CURRICULAR ACTIVITIES INDEPENDENT STUDENT ACTIVITIES
High-risk activities Student Side travel
• No program funds • Travel outside host country not permitted
this year.
• No endorsement
• Includes (but not limited to): • Student side travel should be restricted
to pre-approved locales.
• Bungee jumping
• Sky diving
• Shark cage diving Actively discourage high-risk activities
• Jet, snow, water skiing
• Scuba diving (contact OIHS if part • In writing if necessary
of curriculum)SUPPORTING STUDENT SAFETY
Use safe, reliable local transportation
Don’t forget basics – seatbelts, pedestrian safety
Know local 911 for fire
Mitigate fire hazards in housing
Avoid unsafe swimming areas
Be mindful of student swimming abilities and awareness
Enforce expectation that students travel in pairs/groups
Do not carry all cash/cards togetherSUPPORTING STUDENT SAFETY
Be alert
Follow advice of local authorities
Know higher crime areas to avoid
Do not resist a robbery attempt
Keep a charged cell phone, capable of making
international calls, with you at all times
Encourage students to do the same
Never participate in protests/demonstrations.
Students can face disciplinary action.
In an active violence situation: Run, Hide, FightSECURITY INCIDENT OR NATURAL DISASTER ABROAD
What to do in the event of a security incident or natural disaster abroad?
1. Assess situation and get to a safe location
2. Confirm safety + well-being of all students
3. Follow advice of local authorities (e.g., shelter in place)
4. Report status to Global Safety
a) Ok? Email Maureen (handraha@msu.edu)
b) Need help or advice? Call International SOS and MSU 24/7 line
5. Ask students to check in with loved ones
6. Implement OIHS instructions and maintain communication
7. Debrief with your students
Remember: You should report your status to MSU if the incident may make international headlinesSAFETY AND SECURITY RESOURCES o International Safety and Security Tips o MSU High-Risk Destinations o Ready.gov Active Shooter o Ready.gov Attacks in Public Places o International SOS Web-Portal (MSU Membership #11BCAS798617) o U.S. Department of State Travel Advisories
RELATIONSHIP VIOLENCE,
STALKING, SEXUAL
MISCONDUCT, AND
DISCRIMINATIONRVSM POLICY ABROAD Mandatory reporting to Global Safety and OIE of relationship violence, stalking, or sexual misconduct. • Sexual assault, harassment, exploitation, dating/domestic violence, stalking • Includes incidents on free time, incidents perpetuated by non-MSU persons • Do not investigate
RESPONDING TO SEXUAL MISCONDUCT
RESPONDING TO INCIDENT RESOURCES
1. Assist with obtaining medical care • MSU Center for Survivors
2. Report to Global Safety • Live Chat:
3. Report to OIE centerforsurvivors.msu.edu
4. Ask about report to local police
5. Offer resources and support • MSU 24/7 Sexual Assault Crisis Line:
6. Monitor 1-517-372-6666
What survivor might feel • International SOS
• Anger, anxiety, depression, guilt,
shame, powerlessness • RAINN 24/7 Live Chat and Crisis
Line 800-656-HOPE
How survivor might behave • MSU Counseling and Psychiatric
• Expressive anger, appearing Services
extremely calm or unaffected,
withdrawn, nightmares, lack of
concentration or energy, PTSDSEXUAL MISCONDUCT RESOURCES o How to Respond to Sexual Misconduct Abroad o MSU Center for Survivors - including Crisis Chat o Prevention, Outreach, and Engagement o MSU Police RVSM Commitment o Rape, Abuse, and Incest National Network (RAINN) – including Live Chat
STUDENT CONDUCT
EA STATEMENT OF RESPONSIBILITY
STUDENTS MUST COMPLY WITH: ALSO OUTLINES:
• EA Statement of Responsibility • Alcohol misuse and drug use
policy
• EA Community Compact
• Financial responsibilities
• Medical Students Rights and
Responsibilities • Housing infractions
• The Spartan Code of Honor • Unauthorized absences
Academic Pledge
• Acceptable Use for MSU Information
Technology Resources
• Program-specific requirementsCOVID EA COMMUNITY COMPACT
Students agree to:
• Abide by the principles outlined in the MSU Community
Compact
• Abide by all local regulations relating to COVID-19
• Not travel if sick
• Bring their own mask
• Avoid situations that may put themselves or others at
increased risk for COVID-19
• Not travel outside their host country
Full text Appendix in On-Site Operations ManualALCOHOL MISUSE AND DRUG USE POLICY
• If students can legally consume alcohol in their Tips for reducing alcohol misuse:
host country, they may do so outside of program
hours. • Identify alcohol misuse early
• Alcohol must be consumed responsibly and • Emphasize cultural norms as
cannot be misused. appropriate
• Alcohol misuse is consumption of alcohol that is or
could be harmful to the individual and/or • Schedule early morning or
disruptive to the program. evening classes or activities.
• MSU funds cannot be used to purchase alcohol. • Suggest inexpensive, safe
You must be capable of responding to activities close to
emergencies.
accommodations that could be
• Zero tolerance for drug use policy. Any drug that an alternative to drinking.
is illegal in US (federal law) and/or host country.
• Offer extra credit for students
• Drug use or alcohol misuse can result in program who participate in these
dismissal. alternative activities.STUDENT CONDUCT
On-
Verbal Written
Dismissal Campus
Warning Warning
Follow Up
• Set expectations and remind Minor Behavioral Issue
• Inappropriate and/or disruptive behavior, but it doesn’t jeopardize
students of group norms
health and safety or viability of the program
(remember pre-departure
• Example: excessive tardiness, personality conflicts
community building) • Typical action: verbal warning
Major Behavioral Issue
• Identify the inappropriate • Threatens health and safety and/or ability of the program to function
behavior early • Example: alcohol misuse, RVSM violations, property damage,
discrimination, repeated minor behavioral issues
• Typical action: written warning or dismissal (depending on severity)
• Keep Global Safety and EASTUDENT CONDUCT RESOURCES o EA Statement of Responsibility o Student Conduct Abroad o EA Alcohol Misuse and Drug Use Policy o General Student Regulations o Building Inclusive Communities o Setting Up An Inclusive Classroom o What is Dialogue?: Some Dialogue Basics o Intercultural Dialogue Facilitation o Strategies for Managing Hot Moments in the Classroom o Interrupting Bias: PALS Approach o Microaggressions: A Primer
MAUREEN HANDRAHAN
Senior Coordinator
Global Health, Safety, and Security
handraha@msu.edu
1-517-884-9419
globalsafety.msu.edu
globalsafety.msu.edu/faculty-and-
staff/education-abroad-program-directors/CASE STUDY 1
You receive a report from your local partner that last night
several of your students were drinking on a balcony. They got
drunk, loud, and began throwing objects onto the street below
as a prank.
• Have any policies been violated?
• What are some possible negative consequences of this
behavior?
• How would you address this situation?CASE STUDY 2
A student shows up to a program activity and doesn’t look well.
You ask them how they are feeling, and they say they feel tired
and achy. But they insist it’s nothing serious especially because
they got the COVID vaccine.
• What, if any action, would you take?
• How would you handle the situation if the student is reluctant
to take your advice?CASE STUDY 3 While you are on an excursion with the group, a student discloses to you that they are worried about their roommate (another MSU student on your program). The roommate has said they are depressed and saying things like “I don’t know if I’ll make it home.” The student asks you to please not say anything to the roommate because they don’t want to violate their trust. • What might you say to this student? • What action would you take immediately? • What follow up might be needed?
CASE STUDY 4 You are doing routine, individual check-ins with your students about halfway through your program. During one conversation, a student tells you that they wish their peers would “look out for each other more, because I was assaulted last weekend when we were out.” The student is reluctant to offer more details. • How would you respond to the student? • Should you continue to ask the student questions? • Have any policies been violated? • Should you report this incident?
CASE STUDY 5 It’s a Friday night and your program is in London, there is a stabbing attack on London Bridge. Immediate reports suggest that three people have been either killed or injured. • What action, if any, might you take? • How would you respond to student concerns?
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