Consultant Manual Section 1/8 - Welcome - Welcome to ENVY Jewellery The ENVY Jewellery range Caring for your Jewellery DSAA
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Consultant Manual
Section 1/8 - Welcome
• Welcome to ENVY Jewellery
• The ENVY Jewellery range
• Caring for your Jewellery
• DSAA
• Guarantee
©ENVY Jewellery Pty Ltd
June 2014Welcome to ENVY Jewellery ENVY Jewellery is a family owned company with over 40 years experience in the fine jewellery industry owning and operating a jewellery business based in Sydney, Australia. Although much has changed over the past 40 years our goal remains the same “Do the right thing, at all times without compromise.” In jewellery terms this means providing the highest quality jewellery direct to the public avoiding all middle men so that our prices remain extremely good value for money. ENVY Jewellery Sales Consultants offer our great products to family, friends and neighbours and ENVY customers in a fun atmosphere in their own homes, at work or the homes of Hosts. Consultants earn a discount and rebates on their sales and can qualify for spectacular trips. ENVY Hosts earn free and half price jewellery while our guests are rewarded with a special gift when they purchase over $150. Consultants, hosts and guests are generously rewarded with ENVY. Backing up our sales Consultants is an ENVY Jewellery team of fine professionals who have had years of experience in all aspects of direct selling. We provide all the business tools and training to empower people to create a successful ENVY Jewellery business, whatever their earning and lifestyle aspirations may be. ENVY Jewellery strives to deliver the most rewarding business opportunity with flexible hours and unlimited financial opportunities. We are extremely excited about our growing company, and look forward to sharing our success with you Sincerely, Joshua Zucker ©ENVY Jewellery Pty Ltd Section 1 June 2014 1
The ENVY Jewellery Range Buying jewellery is fun and exciting, however at times it can also be a little confusing. We have listed below all the details about our jewellery to help answer any important questions your customers may have. We only sell real jewellery. All of our jewellery is made from pure Sterling Silver 925 or stainless steel. We only use the highest AAA rated Cubic Zirconia gemstones, individually hand cut and polished just like diamonds to create the brilliant sparkle of natural flawless white diamonds. In fact, even experts need specialist equipment to see if they are real diamonds or not. Sterling Silver 925 The words pure sterling silver describes a product that contains 92.5% silver. All of our sterling silver products in accordance with the law are marked 925 which means that 925 parts per thousand are pure silver. Sterling Silver 925 with Gold Plating This is a special type of gold plated product that consists of a base of pure sterling silver 925 that is coated or plated in real gold. All of our plated jewellery is plated with 3 microns of gold and is guaranteed to last for 12 months but can last for up to 5 years if looked after correctly. For more details see “How to care for your jewellery”. Cubic Zirconia Gemstones Our cubic zirconia gemstones are stones that have been invented to have the same clarity and brilliance like a high grade diamond. All Cubic Zirconia stones come in three grades, but because of the special way our stones are hand cut and polished, it surpasses all of these grades. Cubic Zirconia, just like a diamond, has qualities and grades. Cubic Zirconia has three main grades, which are commercial, regular and custom cut. Commercial and regular grades of Cubic Zirconia are mass produced and cut with minimal finishing techniques. They tend to be softer; therefore can become dull and discoloured in a relatively short period of time. At ENVY Jewellery we only use the highest quality "AAA" rated cubic zirconia gemstones. Every stone is individually hand cut and ©ENVY Jewellery Pty Ltd Section 1 June 2014 2
polished to perfection to create the sparkle and brilliance of natural, flawless white diamonds. Each cubic zirconia gemstone has the same cut, clarity, colour and carat weight (known as the 4 c’s) as high grade diamonds. Cut Cut is the factor that determines the brilliance of a diamond. A classic round brilliant cut diamond has 58 facets - 33 on the top, 24 on the bottom and the culet (1 point at the bottom - another tiny facet). Just like diamonds our cubic zirconia stones are cut to maximum brilliance and are available in a variety of shapes. Diamond Shapes Clarity The fewer the inclusions, the clearer, more brilliant and more expensive the diamond. "Flawless" diamond means that no inclusions can be seen under a 10x jeweller's loupe. Our stones are manufactured from the finest rough; there are no inclusions which makes the clarity flawless. ©ENVY Jewellery Pty Ltd Section 1 June 2014 3
Carat weight
Standard measure of a diamond's size is carat (ct) weight. The carat size of a simulated
diamond is measured exactly the same as natural diamonds. Thus, the carat size of a one-
carat stone is equal in appearance to the carat size of a one-carat diamond.
Diamond Carat Weights
Top Reasons to Wear our Jewellery
The story of jewellery is as old as humanity. And, ever since man first tried to improve upon
nature, he's been searching for a diamond substitute. Offering the best refractive index
and clarity possible, the stone is the finest simulated gemstone your money can buy.
We give jewellery the respect it deserves. Set exclusively in precious metals – stainless steel,
sterling silver or sterling silver with gold plating – our jewellery passes the most stringent
quality control specifications in the jewellery industry. Designs are the "real thing." They give
you the serious look of fine jewellery without the serious price tag.
1. ENVY Jewellery offers an array of imaginative settings and captivating styles that
co-ordinate with everything from business suits to your most comfortable pair of
jeans.
2. ENVY Jewellery stones are only set in precious 925 sterling silver or stainless steel.
3. ENVY Jewellery stones are cut in perfect proportion to create dazzling
sparkle...diamond-bright brilliance...and flashes of white-hot fire.
4. The finest simulated gemstone made by man, our stones offer the best refractive
index and clarity possible. ENVY Jewellery looks like real diamonds…sparkles like real
diamonds…and best of all, costs less than real diamonds.
5. ENVY Jewellery stones are cut from the finest rough so each stone is flawless and
colourless. Plus, each stone is precision cut by hand and machine for consistency
and brilliance.
©ENVY Jewellery Pty Ltd
Section 1
June 2014 46. Durable enough for everyday wear. Our stones rate 8.5 on the Moh’s Hardness
Scale. Diamonds are a 10 and are the hardest substance known to man. With
normal wear, our stones will not chip or break.
7. Superior quality. To ensure that you are getting the best quality stone, our stones are
checked twice. Each individual stone is inspected before it is set, and checked
again, in the finished piece of jewellery.
8. Same size as a diamond. A one carat stone is identical in size to a one carat
diamond. Each stone is offered in diamond carat size rather than diamond carat
weight.
9. Colour your wardrobe. The cubic zirconia stone is available in nearly every colour of
the rainbow including red, yellow, green, blue, pink, and violet. Our stones are also
available as simulated gemstones such as tanzanite, aquamarine, etc.
Caring For Your Jewellery
To become an heirloom, jewellery must be properly cared for. Dust, pollution and daily
wear can cloud the brilliance of a gemstone and dull the surface of the silver or gold.
Some simple, basic care can help preserve and protect your ENVY jewellery for years to
come. Here are some Do's and Don'ts:
• Don’t wear fine jewellery when doing housework or gardening.
• Don’t heap your jewellery into one drawer. Remember a diamond /cubic zirconia
ring can scratch that pearl necklace. Keep them separate and ideally wrapped in
velvet, paper, or silk.
• Do clean fine jewellery often to maintain its sparkle and beauty. Do not use
toothpaste as its abrasives can damage softer gems and metals. All fine jewellery
can be safely cleaned by soaking for 10 minutes in warm soapy water (using a non-
detergent soap). Use a soft brush on harder gems to loosen any dirt around the
prongs. To reduce greasy build-up on diamond jewellery, dip it in plain alcohol or
vodka before soaking.
©ENVY Jewellery Pty Ltd
Section 1
June 2014 5Sterling Silver 925 Sterling silver tarnishes rapidly when exposed to salt air and products containing sulfur, such as rubber gloves and certain papers. Taking a medication that changes the acidity of your skin may cause silver jewellery to tarnish. Tarnishing on silver jewellery, when worn on a regular basis, usually does not occur. Storage for a prolonged time causes silver jewellery to tarnish. At the time of purchase, all ENVY Jewellery is packaged in a protective box, case or tarnish-resistant pouch. Between wearing, we recommend that you place your jewellery in its original casing or another suitably lined box or pouch. To keep your silver tarnish-free, frequently clean the silver with a commercial silver polish cream or alternatively your customers can use the ENVY Jewellery Gold and Silver Polish. If your customers are using a commercial product, always follow the directions for that particular cleaning product. It is also very important to maintain the freshness of the cleaner by storing it in a tightly-sealed container. A stale or contaminated cleaner may be ineffective or even damage your jewellery. Check to see if your jewellery cleaner indicates a shelf-life or expiration date. To remove tarnish or oxidation film is easy, simply take the ENVY Jewellery Gold and Silver polishing cloth and follow the instructions on the packet. Regularly clean your gold jewellery to maintain shine and brilliance by soaking for 10 minutes in warm soapy water. Remember to rinse and dry with a soft cloth. Please remove your jewellery when doing household chores as exposing gold jewellery to household bleach which will quickly cause gold to disintegrate and discolour. Cubic Zirconia and Gemstone Jewellery Like real diamonds dust, pollution and daily wear can cloud the brilliance of your cubic zirconia gemstone. To keep your cubic zirconia gemstones looking at their brightest simply clean with regular diamond jewellery cleaner, if your customer does not have one then they can purchase the ENVY Jewellery Cleaner. Using the ENVY cleaner is easy, simply follow the steps on the bottle. ©ENVY Jewellery Pty Ltd Section 1 June 2014 6
Stainless Steel Stainless Steel jewellery set with diamonds or cubic zirconias is one of the fastest growing trends in Europe. The obvious major advantage of using Stainless Steel is that it is a very hard and durable metal, which means it will stay looking its best for a very long time. Stainless Steel is also used for watches. It can be re-finished by any jewellery and will not oxidize or turn black. Gold Plating Our jewellery is plated with 3 microns of real 18ct gold. It is guaranteed to last for 12 months but can last many years if looked after correctly. We advise that plated jewellery is not worn while doing everyday chores or worn in the shower. By taking good care of your plated jewellery and using warm soapy water to clean followed by a polish with the polishing cloth it will maintain its beauty for many years. Do not use harsh abrasive cleaners and especially do not use toothpaste. Gold plating is a method of depositing a thin layer of gold on to the surface of another metal, most often copper or silver by chemical or electrochemical means. The Direct Selling Association of Australia The Direct Selling Association of Australia Inc (DSSA) was established in 1967 to grow and promote the direct selling industry. It is the national organisation for direct selling organisations, which market and distribute their goods and services directly to consumers in their homes or workplace rather than fixed retail locations. Typically this is done on a person-to-person basis through independent distributors and agents. The DSAA is the collective voice for the Members presenting their views to government, consumer bodies and the public. It is the forum where Members meet to exchange ideas and information and thus improve the efficiency of their business management. The DSAA has over 100 Members in Australia, which engage more than 620,000 people earning part or all of their income as independent sales distributors or agents. ENVY Jewellery is proud to be a member of the DSAA and as a member we have agreed to abide by the DSAA Code of Practice. For more information about the DSSA or to obtain a copy of the code of practice refer to the DSAA website WEB site address: www.dsaa.asn.au ©ENVY Jewellery Pty Ltd Section 1 June 2014 7
365-Day Money Back and Exchange Guarantee
All ENVY Jewellery comes with a 365-day money back and Exchange Guarantee and a
One Year Warranty against any manufacturer’s defects.
Items that have been worn, altered or damaged in any way that is not in accordance
with the 365-day warranty cannot be accepted for return or refund.
The ENVY Jewellery Warranty will apply under the following conditions:
· Any manufacturing defects in craftsmanship that compromises the integrity of the
structure of the jewellery like a missing gemstone or faulty setting.
· We are so confident about our cubic zirconia gemstones that they are also
covered by our one-year guarantee to maintain the original brilliance and luster.
They are also guaranteed against cracking or chipping under normal wear.
· If for any reason the item in question has been updated or discontinued, ENVY, at
its option, will offer a replacement with a similar item or issue a credit toward
another in stock item of equal or greater value. Original receipt must be presented
for guarantee to apply.
· Any items that display damage due to abuse, accident or misuse will not be
covered under the warranty. Work performed on ENVY Jewellery by anyone other
than ENVY will void any and all warranties, expressed or implied.
If your customer would like to return a selection for exchange or refund, they must simply
return their purchase in its original condition within 365 days along with the receipt to
ENVY Jewellery
Reply paid 72524
28-32 Mallett Street
Camperdown
NSW 2050
Items for exchange and refund must be sent to ENVY by registered post, together with the
completed exchange form details.
ENVY will refund the customer directly to their credit card if they have purchased via that
method when making the original purchase. In cases whereby the customer has
purchased with cash to the consultant, the consultant will be refunded minus their
discount to pass the full RRP or refund to the customer.
©ENVY Jewellery Pty Ltd
Section 1
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