Community Wildfire Safety Program - REGIONAL WEBINAR NAPA COUNTY June 24, 2021 - PGE
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Community Wildfire Safety Program REGIONAL WEBINAR NAPA COUNTY June 24, 2021
Introductions
Senior Manager, Local
Laura Wetmore Customer Experience
Daniel Cedeno Local Public Affairs Representative
Tony Walls Vegetation Program Manager
Mike Wilson Senior Public Safety Specialist
Senior Manager, North Bay and
Austin Sharp Sonoma Divisions
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 2
Topics for Today
Community Wildfire Safety Program
Local Work in Your Community
Public Safety Power Shutoff Overview
Customer Resources and Support
Q&A
PG&E Report It Safety App
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 3
Community Wildfire Safety Program
Wildfire Risks Across PG&E’s Service Area
The California Public Utilities Commission (CPUC) has a map that designates areas that are
most at risk for wildfire. This map helps us to plan and prioritize wildfire prevention efforts.
NAPA COUNTY
NAPA COUNTY Total Customers Served 62,298
Customers in HFTD 6,196
Total Distribution Line Miles 1,181
Distribution Line Miles in HFTD 538
Total Transmission Line Miles 181
High Fire-Threat Areas
Tier 2 - Elevated Transmission Line Miles in HFTD 94
Tier 3 - Extreme
PG&E service area The CPUC HFTD map can be accessed at: cpuc.ca.gov/firethreatmaps
Source: California Public Utilities Commission
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 5
Community Wildfire Safety Program
REDUCE WILDFIRE POTENTIAL
▪ Asset inspection and repair
▪ Enhanced vegetation management (EVM)
▪ System hardening
▪ Targeted device replacement
▪ Public Safety Power Shutoffs (PSPS)
IMPROVE SITUATIONAL AWARENESS
▪ Wildfire Safety Operations Center
▪ Weather stations
▪ High-definition cameras
▪ Meteorology
▪ Satellite detection
▪ Bolster field-based wildfire expertise for program validation
REDUCE IMPACTS OF PSPS EVENTS
▪ Focus on areas of highest risk
▪ Continuously improve based on feedback and past experience
▪ Further expand our ongoing coordination with and support for
customers and communities
▪ Enhanced microgrid capability
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 6
Quarterly progress updates are available at:
pge.com/wildfiresafety
Local Wildfire Safety Progress
COMPLETE 2021 2021
WILDFIRE SAFETY EFFORTS THROUGH 2020* PROGRESS PLAN
System Hardening 78 0 11
Stronger poles, covered lines and/or targeted undergrounding LINE MILES LINE MILES LINE MILES
Enhanced Vegetation Management 161 6 39
Addressing vegetation that poses a higher potential for wildfire risk LINE MILES LINE MILE LINE MILES
High-Definition Cameras 8 0 ONGOING‡
Improving real-time monitoring of high-risk areas and conditions CAMERAS CAMERAS
Weather Stations 41 3 ONGOING‡
Enhancing weather forecasting and modeling STATIONS STATION
Sectionalizing Devices** 61 9 37
Separating the grid into small sections for operational flexibility DEVICES DEVICES DEVICES
Community Resource Centers (CRC) 4 7 4 8 ONGOING†
Providing basic power needs and up-to-date information INDOOR OUTDOOR INDOOR OUTDOOR
*Cumulative progress from 2018 through 2020.
**Includes contingency locations that may not be completed in 2021. Plans are subject to change.
†CRC planning for 2021 is conducted in coordination with local agencies/tribes and is ongoing.
‡Identified on a monthly basis.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. Data as of May 2021. 7
System Hardening
We are installing stronger poles and covered
power lines and conducting targeted
undergrounding to further reduce wildfire risks.
78
Total Line
Miles To Date*
System hardening will:
▪ Enhance long-term safety, especially during
times of high fire-threat
▪ Improve reliability during winter
▪ In certain cases, reduce PSPS event impacts
2021 PLAN 11 Line Miles
2021 PROGRESS 0 Line Miles
Completed System Hardening work
System Hardening work planned†
Locations are approximate and may overlap.
*Cumulative progress from 2018 through May 2021. †Work subject to change.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 8
Installing Sectionalizing Devices to Reduce the Scope of PSPS
We’re installing new sectionalizing devices to
limit the number of customers impacted
during a Public Safety Power Shutoff event.
2021 PLAN 37 Devices
2021 PROGRESS 9 Devices
TOTAL TO DATE* 64 Devices
High Fire Threat District Tier 3 - Extreme
High Fire Threat District Tier 2 - Elevated
High Fire Threat District Tier 1 - No HFTD
PG&E Substation
Sectionalizing devices installed in 2021
Sectionalizing devices 2021 planned†
Map as of April 2021, approximate and may overlap.
*Cumulative progress from 2019 through May 2021. †Work subject to change.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 9
Monitoring High-Definition Cameras for Wildfires
We’re supporting the installation of new
high-definition cameras in high fire-threat
areas, which allow PG&E and first responders to
8
Total PG&E
monitor potential wildfire threats in real time. Cameras
To Date*
2021 PROGRESS 0 Cameras
PG&E HD Camera
Non-PG&E Camera that looks into PG&E’s
service area
Data and images are alertwildfire.org
publicly available at: pge.com/weather
Locations are approximate and may overlap.
*Cumulative progress from 2018 through May 2021.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 10Advanced Weather Stations to Improve Situational Awareness
We’re adding advanced weather stations to
better understand how severe weather can
impact our system and proactively respond to
potential threats.
2021 PROGRESS 1 Station
PG&E Weather Station
Remote Automated Weather Stations (RAWS)
within PG&E’s service area
Data is publicly
available at:
mesowest.utah.edu
pge.com/weather
42
Total PG&E
Stations
To Date*
Locations are approximate and may overlap.
*Cumulative progress from 2018 through May 2021.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 11Distribution Microgrids – Napa County
We are preparing microgrids to utilize
temporary generation as one of the ways Distribution Microgrid
to reduce PSPS impacts in communities.
Site Name/Area Status*
Near Complete, Operationally
Angwin ready by Q3
Near Complete, Operationally
Calistoga ready by Q3
Distribution microgrids energize “main
street” corridors, central community
resources, and critical facilities in areas
that frequently experience PSPS events.
Note: Local work plans are subject to change and
data is based on the best available information.
*As of June 4, 2021.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 12New Technologies
Rapid Earth Fault Current Limiter
Automatically and rapidly turns off power if there is an issue with a
power line
LiDAR
Light Detection and Ranging (LiDAR) technology uses lasers to
virtually examine the system and digitally review and record
completed vegetation management work
Fire Spread Modeling
Using advanced computer modeling to provide a real-time analysis of
wildfire behavior, simulating the spread of wildfires and identifying
areas to prioritize work
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 13Routine and Enhanced Vegetation Management
Establishing increased safety
ROUTINE Vegetation Management ENHANCED Vegetation Management clearances between power lines
and surrounding vegetation in
Meeting state standards that require
4-feet of clearances around distribution high fire-threat areas. This
power lines in high fire-threat areas, includes assessing trees with the
with recommended minimum potential risk to strike lines or
clearances of 12 feet at time of trim to
ensure year-round compliance.*
equipment if they are tall enough.
miles completed
4,300 through 2020
2021 GOAL: 1,800 high-risk miles
2021 IMPROVEMENTS:
▪ Improving and increasing work
verification and inspections
▪ Creating a centralized team of
arborists to address issues in real-time
▪ Piloting ground-based
For illustrative purposes only LiDAR
technology
*Dead, diseased and dying trees that pose a hazard are also addressed.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 14Enhanced Vegetation Work in Your Community
2021 Planned Work
We are exceeding state vegetation and
fire safety standards by addressing
vegetation that poses a higher potential
for wildfire risk to maximize the safety of
our customers and communities.
COMPLETE
167 Line Miles
TO DATE*
2021 PLAN 39 Line Miles
2021 PROGRESS† 6 Line Mile
Local work plans are subject to change.
*Cumulative progress from 2019 through April 2021. †2021 data as of April 2021.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 15Public Safety Power Shutoff
What is a Public Safety Power Shutoff?
Safety is our most important responsibility. That is why we may need to turn off
power as a last resort to prevent wildfires during severe weather conditions.
High winds and
dangerous conditions To prevent such fires, Once severe weather Once inspections
can cause branches and we may need to turn has passed, we will and any repairs are
debris to contact off power. inspect the system complete, power
energized power lines. and repair is restored.
any damage.
This is called a
This could damage
Public Safety Power
our equipment and
cause a wildfire. Shutoff (PSPS).
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 17What Conditions Could Lead to a PSPS Event?
We carefully review a combination of factors when deciding if power must be
turned off for safety. These factors include:
Low humidity Forecasted high A Red Flag Condition of dry On-the-ground,
levels generally winds above 20 Warning issued by material on the real-time
30% and below mph and gusts the National ground and observations
above 30-40 mph Weather Service vegetation near lines
This year, our decision-making process is evolving to also account for the presence of
trees tall enough to strike power lines when determining if a PSPS event is necessary.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 18Tree Overstrike Exposure and PSPS Decision-Making
The safety of our customers and communities is our most important responsibility. Consistent with the
recommendation of the federal court, we have developed additional criteria for our PSPS program.
To reduce the risk of major wildfires, PG&E may Approx. 5.3 million
trees are tall enough to
turn off power on distribution lines* where there strike distribution lines in
high fire-threat districts.
are large amounts of trees tall enough to fall into These may be outside our
electric lines during severe weather. easements and rights of way
Customers who live in areas of the highest
wildfire risk may experience more frequent
PSPS events compared to last year’s weather
conditions.
We are sharing community-specific
information regarding these potential impacts
with customers, cities, counties and tribes.
For illustrative purposes only
*Does not include transmission lines (which are considered to be > 60 kV)
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 19Identifying Potential Impacts from Updated Criteria – Napa County
Potential WITH UPDATED
BASELINE
PG&E studied 10 years of weather Customer Impacts CRITERIA
data from 2010 to 2019 to analyze
Event ~2.1 events ~3.7 events
the potential impact of the updated Frequency per year per year
criteria. The study found:
Average Event
Reduced risk of Duration ~24.4 hours ~27.6 hours
catastrophic wildfires (excludes restoration time)
Average Event ~4,341 ~4,310
Additional PSPS events,
Customer Count* customers customers
increased customers impacted and
increased event duration
Largest Event ~6,385 ~6,385
We do not expect a return to the Customer Count* customers customers
largescale PSPS events of 2019.
*Averages were calculated using all events from the 10-year historical baseline and the
same number of events using the new criteria. This excludes a portion of smaller-scale
events using the new criteria. All data is for planning purposes only and additional
analysis is ongoing. The size and scope of actual PSPS events is dependent on weather.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 20How Will Customers be Notified?
When severe weather is forecast, we provide advance notice prior to turning off power and
updates until power is restored.
Timing of Notifications (when possible)
2 days 1 day Just before During Once
before power is before power is power is turned off the PSPS event power is restored
turned off (WATCH) turned off (WATCH) (WARNING)
Notifications sent via New for 2021 | Address Alerts
automated calls, texts Receive PSPS notifications, available in multiple
and emails.
languages, for any location, such as:
We will also use pge.com, social media
and will inform local news and radio. ▪ The home of a friend or loved one
▪ Your child’s school or day care
@pacificgasandelectric
▪ Your work or business
@PGE4Me
Enroll at: pge.com/addressalerts
@pacificgasandelectric
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 21Types of Outages
PG&E customers may experience outages for different reasons.
Why is Power Emergency Planned Public Safety
Rotating Outages Active Wildfires
Shut Off? Repairs Maintenance Power Shutoff
Advanced Updates after and 10-day advance Updates after or Advanced
notification/ during outages notification during outages notification/
regular updates ▪ Phone calls ▪ Phone calls regular updates
▪ Phone calls* ▪ Texts ▪ Texts ▪ Phone calls*
How Will We ▪ Emails ▪ Emails ▪ Emails ▪ Emails
▪ Texts ▪ Texts
Inform
▪ Social media ▪ Social media
Customers? ▪ News releases ▪ News releases
▪ Local/Tribal ▪ Local/Tribal
government government
outreach outreach
▪ CBO** outreach
Who Makes the CAISO, the state’s N/A PG&E CAL FIRE or first PG&E
Decision? grid operator responder agencies
*Via interactive voice recordings (IVR) **Community-based organization
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 22Public Safety Power Shutoff Customer Resources and Support
Customer Support Programs
We are listening to our customers. In response to your feedback, we are improving notifications,
providing batteries and generator rebates and enhancing resources for qualifying customers.
PROGRAM 2020 STATUS 2021 PLAN
▪ Accurate notifications consistent across all channels
▪ Notifications with restoration timing ▪ Refined and concise messaging
Customer Notifications ▪ ZIP code alerts for non-account holders ▪ Address Alerts for customers and non-customers
▪ 13 languages ▪ 16 languages, set language preferences online, via
phone
Community-Based ▪ 250+ partnerships in place
▪ Access and Functional Needs (AFN) support ▪ 35+ additional CBOs targeted
Organization Partnerships ▪ In-language information
Food Resource ▪ Partnerships with:
▪ Meal replacement options for customers in 46 counties
o 21 food banks in 36 counties
Partnerships ▪ 10 new partnerships
o 18 Meals on Wheels in 20 counties
▪ ~5,000 additional batteries available
Portable Batteries ▪ 6,550+ batteries distributed ▪ Covering all interested low-income Medical Baseline
customers in high fire-threat areas
Community Resource ▪ Targeting multiple ADA-accessible sites in all potentially
▪ 361 locations prepared in coordination with
impacted counties
Centers local government agencies
▪ Locations in partnership with county and tribal agencies
▪ Continue well water rebate pilot program
Well Water Rebates ▪ Pilot program launched for well water users
▪ Expand program promotion
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 24Community Resource Centers
During Public Safety Power Shutoff events, we open COVID-19 CONSIDERATIONS
Community Resources Centers (CRCs) where customers can To keep our customers and
access resources and up-to-date information. communities safe, all CRCs reflect
appropriate COVID-19 health
Customer Resources considerations* and state and county
▪ Personal and medical guidelines.
device charging ▪ Facial coverings are required
▪ Mobile battery chargers
▪ ADA-accessible restroom ▪ Physical distancing is required at
indoor sites, regardless of
▪ Wi-Fi
vaccination status
▪ Bottled water/Snacks
▪ Cooling/heating* ▪ Surfaces are regularly sanitized
▪ Seating* ▪ For the health and safety of the
▪ Ice* community, we ask customers not
*Indoor locations only to visit a center if they are
exhibiting any symptoms of illness
For more information about CRCs and where to find a location in
your area leading up to and during a PSPS event, visit pge.com/crc *Currently being revised to align with recent
announcements for state and county guidelines.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 25Disability Disaster Access and Resources Program
We are collaborating with the Disability Disaster
Access and Resources (DDAR) Program to provide During 2020 PSPS events, the
qualifying customers with targeted outreach, personalized following resources were provided:
emergency planning support, energy needs assessments
and in-event Public Safety Power Shutoff support. In-event
support can include the following support based on
~1,700 customer assessments
customer needs:
~1,000 batteries
Response to Escalations
received through PG&E’s call center ~560 hotel accommodations
Hotel Accommodations ~900 food vouchers
Accessible Transportation
to hotels and Community Resource Centers ~30 accessible transit rides
Food Vouchers Data is subject to change and is based on best available information at this time.
Learn more about DDAR by visiting
Portable Backup Batteries
disabilitydisasteraccess.org
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 26Portable Battery Program
We are also conducting Public Safety Power Shutoff emergency preparedness outreach and
energy needs assessments to support low-income Medical Baseline customers in high fire-threat
areas with critical medical equipment and delivering fully subsidized portable battery solutions to eligible
customers.
To date, this program has included the following:
Establishing relationships with seven Completing energy assessments
external battery delivery partners for over 8,800 customers
Providing outreach to ~22,000 Providing over 5,550 batteries to
customers customers
For more information, visit: pgebatteryprogram.com
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 27Generator and Battery Rebate Program
Provide rebate to eligible customers who apply to the program to help offset the cost of a qualified portable
battery or fuel generator. Program was launched in September 2020 and has been updated in June 2021.
Prior Program Specs New for June 2021
• Well Pump Customers in T2/3 HFTD
• Add MBL customers in T2/3 HFTD
• PG&E customers who depend on water
o Not low income, i.e., not eligible for PBP
well pumps to satisfy their primary
• Add SMB essential Customers in T2/3 HFTD
Eligibility water needs
o Non-Critical Care Customers
• Located in Tier 2/3 High Fire Threat
o E.g., small grocery stores, convenient stores, vet
Districts (T2/3 HFTD)
clinics, dental offices, urgent care/clinics, owners
of mobile home parks
Tiered based on retail pricing*
• $300 if eligible • Level 1: $0 - $500/product = $300
Rebate • $500 if eligible and on CARE/FERA • Level 2: $501 - $1,000/product = $500
Structure program • Level 3: $1,001+/product = $1,000
*Each tier gets an additional $200 kicker if on CARE/FERA
Product • Portable Fuel Generators (well pump, SMB)
• Portable Fuel Generators
Offerings • Portable Backup Batteries (MBL)
Learn more about PG&E's Generator Rebate Program by visiting pge.com/backuppower 28PG&E Report It Safety App Pilot
This summer, we will be launching the pilot of our new “PG&E Report It”
safety app where customers can report safety concerns to us directly.
How To Report an Issue:
▪ Describe the location of the concern
▪ Capture a picture or video of the safety concern
▪ Submit your report
You will be notified when the concern is being reviewed and has
been resolved.
Other Safety App Features:
▪ View safety concerns submitted by other users Sample from Prototype
▪ Review PG&E’s findings
Pilot Information: During the initial phase of the pilot,
the safety app will be available to select customers. To get
on the interest list, please visit pge.com/safetyapp
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 29Financial Assistance and Support Programs
Since March 2020, we have implemented a series of emergency protections to support customers
who have been impacted by the pandemic which are currently set to expire on June 30, 2021.
Pause on service disconnections
for non-payment
Pause on post-enrollment verification
and re-enrollment requirements
for CARE and FERA programs
If you have questions about how the end
Waive security deposits of any of these protections may impact you,
for small commercial customers or if you are struggling to pay your bill, PG&E
can help you find payment programs, financial
assistance, and other support programs.
Medical Baseline Program recertification For more information, visit:
pge.com/covid19
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 30More Information and Tools to Prepare
For more information about our wildfire safety efforts, visit pge.com/wildfiresafety
For specific information, please consider the following:
Would you like to receive PSPS notifications but are Do you need information in a language other than
not the PG&E account holder? Sign up to receive PSPS English? Find assistance at
alerts for any address at pge.com/addressalerts pge.com/mywildfirealerts
Do you want to learn more about the live weather Are you looking for tools and activities to help
conditions we are tracking in your area? Get up-to- children prepare for an emergency? Visit our
the-minute weather information at pge.com/weather interactive site at kidsemergencysafety.com
Are you looking for more information on how to Do you need backup power? Check out backup power
stay safe before and during a PSPS event? Learn options, safety tips and financing at
more about wildfire risks and how to prepare for pge.com/backuppower
emergencies at Find battery storage and
safetyactioncenter.pge.com incentives at pge.com/storage
For more information:
Call us at 1-866-743-6589 | Email us at wildfiresafety@pge.com
To view webinar slides and recordings, visit pge.com/firesafetywebinars
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 31PG&E Report It Safety App
PG&E Report It Safety App Features
Submit your Use the
concern using reporting tool
the “REPORT” to address the
button. type of
concern and
View other damage.
concerns
nearby.
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 33PG&E Report It Safety App Features
• Upload photos or a
short video
• Provide a title and
description
• Submit your concern
For more information and to sign
up for the interest list, visit
pge.com/safetyapp
Some of the measures included in this presentation are contemplated as additional precautionary measures intended to further reduce the risk of wildfires. 34Thank you To contact us, email: wildfiresafety@pge.com To view webinar slides and past recordings, visit: pge.com/firesafetywebinars
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