COMMUNICATIONS & ENGAGEMENT PLAN 2019 - WHOLE OF GOVERNMENT
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WHOLE OF GOVERNMENT COMMUNICATIONS & ENGAGEMENT PLAN 2019
CONTENTS
A MESSAGE FROM THE CHIEF MINISTER 4
ACT GOVERNMENT WHOLE OF GOVERNMENT 6
COMMUNICATIONS & ENGAGEMENT
WHOLE OF GOVERNMENT PRIORITIES 8
HEALTH 8
EDUCATION 9
TRANSPORT 10
ENVIRONMENT 11
ECONOMIC DEVELOPMENT & DIVERSIFICATION 12
SUPPORTING FAMILIES 13
CANBERRA COMMUNITY 14
COMMUNITY SAFETY 15
LAND & PLANNING 16
JUSTICE 17
TOWARDS #CBR500K 18
Contents of this plan subject to change.
2 3
If you don’t have time to
read these pages, here it is:
Clear information.
Easy engagement.
#WEARECBR
A MESSAGE FROM
THE CHIEF
MINISTER
Canberrans have much to be proud of. We have learnt a lot through these processes and are
We are an inclusive city that sees the looking at how we can bring the principals of deliberative
engagement to the everyday engagement between
benefits of our prosperity shared, with government and the community.
a progressive community that drives
change where it’s needed. In 2019, the Government will be reaching out to more
Canberrans by implementing community consultations
All Canberrans have a role to play in how we shape our based on demographic and numeric targets. To achieve
future and the ACT Government wants to ensure that these targets, the Government will use a range of
Canberrans voices are heard. engagement techniques to ensure our policy decisions
In February 2018, I launched the first Whole of Government are based on better representational advice from
the community.
Communications and Engagement Strategy to make
sure Canberrans can see the opportunities to engage in The Government is also recommitting to the
decision-making and be better informed about the work Social Compact. This is a document, first developed in
of government in contributing to a better Canberra. This 2011 that sets out the relationship between government
Plan updates that document to include 2019 initiatives. and the peak bodies in the community sector. This
acknowledges the important role this sector plays,
Government communications keeps Canberrans informed particularly in representing many of the unheard
about how the city runs, how to access services, and voices in our community.
invites participation in government decision-making. It is
particularly important during emergency situations where Our online research platform ‘YourSay Community Panel’
the community relies heavily on effective and coordinated will launch soon and give all Canberrans who sign up an
communications from Government. opportunity to contribute their views to a wide range
of topics that will inform decision making, but also help
During the 2016 election, the Government promised more evaluate the effectiveness of government programs
representative engagement with the Canberra community. and services.
As part of that commitment, we have delivered four
We are continuing to make progress in encouraging more
deliberative engagement processes which gave a number
Canberrans to participate in how their city is run and be
of randomly selected Canberrans a very direct say in
informed about what the ACT Government is doing to
government policy, including the ACT Carers’ Strategy,
support them in our great city.
the Better Suburbs Statement, recommendations on how
to improve housing choices and improvements to the Andrew Barr, MLA
Compulsory Third Party motor vehicle insurance scheme. Chief Minister
4 5
ACT GOVERNMENT
COMMUNICATIONS &
ENGAGEMENT
WE PROMOTE WE CONNECT WE VALUE AND
AND ENCOURAGE WITH YOU THROUGH: ENCOURAGE YOUR
A COMMUNITY CONTRIBUTIONS
>> The Our Canberra newsletter
THAT IS: delivered to your letterbox or inbox AND PARTICIPATION
>> Social media channels THROUGH:
Canberra is a diverse >> Innovative, educated and informed
>> Government websites
community and there >> Healthy and active >> YourSay, Fix My Street and Access
>> Local and national media outlets Canberra
are many ways you >> Safe, secure and inclusive
get your information. >> Respectful and protective >> YourSay online engagement website >> Community events and celebrations
of our environment >> Research, marketing and advertising >> Community meetings and forums
>> Welcoming to visitors, international >> Access Canberra Service Centres >> Grants programs across a range
students and business investment of interests
>> Signage around the city
>> Award programs; and
>> Volunteering opportunities
Government is working
WE LET YOU KNOW: to inform and engage
with you in the way
>> What to do in times of emergency or crisis you prefer, whether it’s
>> What you need to know about policies,
the print media, on the
programs or services that make our city run radio or through your
OUR
>> About your rights, responsibilities, duties social media feed. CBR
and entitlements Belconnen
edition
New & im Jan/Feb
>> How to participate in government
2019
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6 7
WHOLE OF EDUCATION
GOVERNMENT PRIORITIES The Government is investing in
more and better schools because
we want every Canberra school
to be a great school.
We continue to deliver public
education for every child and young
person in the ACT, regardless of their
background or circumstances .
We value every child and
HEALTH
every educator.
The ACT Government is delivering
better healthcare, where and
when Canberrans need it.
We’re supporting more nurses
and doctors to support you.
We continue to future-proof
our public health system to
PRIORITY PUBLIC
meet the needs of a growing
INFORMATION CAMPAIGNS
A HEALTHY POPULATION PRIORITY
city – with a focus on Increasing awareness of a healthy lifestyle ENGAGEMENTS
preventive health. and reducing unhealthy behaviours.
Ongoing FUTURE OF EDUCATION
Working with government, non-government
ACCESS TO MATERNITY SERVICES and community sectors to develop actions
Informing expectant mothers about that will deliver the best education outcomes
for our students.
their options for care.
2019 August 2018 onwards PRIORITY PUBLIC
PRIORITY INFORMATION
ENGAGEMENTS AFTER HOURS AND EMERGENCY EARLY CHILDHOOD STRATEGY
Under the Future of Education strategy promote CAMPAIGNS
DEPARTMENT DIVERSION
BETTER HEALTH INFRASTRUCTURE Informing the community about their accessibility and quality in the ACT’s early BUILDING AND IMPROVING SCHOOLS
Consulting with stakeholders and the after hours health options. childhood education and care sector, including School refurbishments and Specialist
community to support improved and new August 2018 to end 2019 access to free quality early childhood education facilities to meet the needs of contemporary
health infrastructure across Canberra. to all three-year-old children in the ACT. education including in the areas of STEM
Ongoing MENTAL HEALTH Ongoing and Early Childhood.
Informing the community about mental health January 2018 onwards
MENTAL HEALTH REFORM support and services, and raising awareness NEW P-10 SCHOOL IN MOLONGLO
The Office for Mental Health and Wellbeing and reducing stigma around mental illness. A new primary school in the Molonglo Valley CANBERRA PUBLIC SCHOOL ENROLMENT
will work with stakeholders to create Ongoing to open in 2021 as part of the ‘More schools, Promoting online enrolments and school
improvements to the mental health service better schools’ program. open nights for public schools in the ACT.
system, support suicide prevention and HEALTH SERVICES AND OPTIONS April 2020 Ongoing, targeted during April and May
work across the community to maximise Increasing health literacy, and informing
the mental health and wellbeing of all the community about existing and new STARTING SCHOOL
Canberrans. ACT health services and care options across Preparation for back to school and
2019 the spectrum of care. new starters.
Ongoing January annually
PREVENTIVE HEALTH AND WELLBEING
Continued engagement with the community TOWARDS A SAFER CULTURE
on the best ways to prevent and address Enabling a public health care system where staff,
chronic conditions and supporting including nurses, midwives and first responders,
Canberrans to make healthy and active patients and visitors are protected from harm
living a way of life. and feel safe at all times.
Ongoing Early 2019 ongoing
8 9
ENVIRONMENT
The ACT is on track to reach its world-leading
climate change and renewable energy goals.
TRANSPORT Active community involvement is needed
to make sure we become Australia’s most
Our city is growing, and that’s sustainable city. We’re creating clean new
why we are investing in a better jobs in new clean industries and
transport network to keep our city we’re investing in what you love
connected. The ACT Government most about the bush capital.
is building an integrated public
transport and roads network to
ensure Canberrans have a quick
and reliable way of travelling
around our city.
PRIORITY PUBLIC
PRIORITY INFORMATION CAMPAIGNS
ENGAGEMENTS HEALTHY WATERWAYS
ACT SUSTAINABLE ENERGY POLICY 2020-25 Information on how to keep our waterways
Consulting with the community to develop healthy.
an innovative and achievable energy policy 2019
strategy which maintains the ACT’s leading
PRIORITY ENGAGEMENTS role in climate change and energy policy. ACTSMART
2019 A range of information encouraging Canberrans
ACT TRANSPORT STRATEGY to take simple actions to recycle, reduce use of
The strategy provides a long-term vision CANBERRA NATURE PARK DRAFT RESERVE electricity, wood heaters and single use plastic
for smart, sustainable, integrated transport MANAGEMENT PLAN and look after the environment so we can adapt
for the ACT. Community comment will be Engaging the community in the management to our changing climate.
invited to feed into the draft strategy and of Canberra Nature Park. Implementing a 2019
give feedback on the vision, principles and vision that enriches the lives and livelihoods
policy direction. PRIORITY PUBLIC of a vibrant and healthy community, ensuring WASTE MANAGEMENT
2019
INFORMATION CAMPAIGNS our natural and cultural heritage is valued
and conserved.
Supporting our efforts for a clean and sustainable
capital we will continue information campaigns
CITY TO WODEN LIGHT RAIL PUBLIC TRANSPORT NETWORK 2019 to encourage better recycling and reduction in
Ongoing engagement with stakeholders A campaign to educate the community on how waste through green bins, Container Deposit and
and the communities along the proposed to use the new Transport Canberra network of WASTE MANAGEMENT reducing illegal dumping.
City to Woden Light Rail corridor. buses and the first stage of light rail. Canberrans will be consulted on key 2019
February – December 2019 2019 priorities in waste management including
the outcomes of the Waste Feasibility Study ACT’S CLIMATE STRATEGY
and the proposal to phase out single-use Informing the community about the actions
plastics and the development of the ACT we need to take as a community to address
Government’s position on Waste to Energy. the challenges of climate change to 2050.
2019 August 2018 through to early 2019
10 11
SUPPORTING
FAMILIES
ECONOMIC Canberra is an inclusive city for all Canberrans.
DEVELOPMENT &
The Government is committed to working
toward a community where everyone can
DIVERSIFICATION participate. We’re making sure support
is there when Canberrans need it.
The ACT has one of the fastest growing
economies in the country. We are
diversifying our economy to create more
secure jobs – good jobs, for all Canberrans.
A growing city means more opportunities
for everyone. We are creating a great
PRIORITY
environment for Canberrans
ENGAGEMENTS
EARLY SUPPORT
to live, learn, work and play. Providing early support to people to enable
positive life outcomes, enable active
participation in community life and to enhance
their wellbeing.
OUR BOORIS, OUR WAY
Reviewing the interactions of Aboriginal and
PRIORITY PRIORITY PUBLIC Torres Strait Islander children and young people
ENGAGEMENTS INFORMATION CAMPAIGN in contact with the ACT child protection system
to ensure Aboriginal and Torres Strait Islander
ACT BUDGET Canberrans feel empowered to identify and
THE SHARING ECONOMY Informing the community about the programs, lead local solutions.
A range of discussions with community policies and services delivered by the ACT December 2019
and stakeholders about the sharing Government.
economy including rideshare, short-term June, annually REDUCING HOMELESSNESS PRIORITY PUBLIC
accommodation and other emerging As part of the ACT Housing Strategy, we INFORMATION
industries. SECURE LOCAL JOBS
2019 Informing businesses about new requirements
will continue our strong partnership with
the community sector and continue to
CAMPAIGNS
under the Secure Local Jobs code. strengthen our response to homelessness FAMILY SAFETY
ABORIGINAL AND TORRES STRAIT ISLANDER 2019 by addressing services gaps, responding to Increasing awareness of the impact
PROCUREMENT POLICY emerging needs, improving pathways out of of family and domestic violence and
Community consultation and targeted CUTTING RED TAPE FOR BUSINESS AND crisis accommodation and greater information informing Canberrans about what services
stakeholder engagement to refine the THE COMMUNITY sharing and coordination. are available to people experiencing family
Aboriginal and Torres Strait Islander Promoting reforms that are making it easier Ongoing or domestic violence.
Procurement Policy. to do business with government. 2019
2019 Ongoing ACT ABORIGINAL AND TORRES STRAIT
ISLANDER AGREEMENT 2019-2028 16 DAYS OF ACTIVISM AGAINST
VISIT CANBERRA Recognising and responding to the needs of GENDER-BASED VIOLENCE
2020-2021 ACT BUDGET CONSULTATION
Promoting Canberra as a premier tourist Aboriginal and Torres Strait Islander people Action against all forms of gender-based
Giving the community and stakeholders the destination year round. living in the ACT and surrounding region. violence.
opportunity to contribute their feedback on Ongoing June 2019 November, annually
priorities for the ACT Budget.
Sept–Oct 2019 DIGITAL FIRST COMMON GROUND IN DICKSON REFUGEE WEEK
Promoting 330 + online transactions and Consulting with the community on the Promoting understanding of, and support for,
SKILLS NEEDS SURVEY services available for the community with development of Canberra’s second Common refugees rebuilding their lives in Canberra and
Annual survey to identify skills needs Access Canberra. Making transactions easy Ground development in Dickson Section 72, celebrating the positive contributions made
in the ACT. and accessible. to ensure all Canberrans have access to safe by refugees to Australian society.
September 2019 Ongoing and affordable housing. June, annually
12 13
COMMUNITY
CANBERRA SAFETY
COMMUNITY Keeping Canberrans safe in
an emergency will always be
The ACT Government is committed a priority for the ACT Government.
to delivering better local services,
events and opportunities to
make Canberra even more lively
and liveable.
PRIORITY
ENGAGEMENTS
PRIORITY PRIORITY PUBLIC
ENGAGEMENTS INFORMATION CAMPAIGNS
ROYAL COMMISSION INTO INSTITUTIONAL
RESPONSES TO CHILD SEXUAL ABUSE
PRIORITY PUBLIC
BETTER SUBURBS OUR CANBERRA (PRINT & ONLINE) Engage with community and key stakeholders INFORMATION CAMPAIGNS
Continue to implement the recommendations Monthly regional newsletter to households regarding the introduction of Child Safe VISION ZERO ROAD SAFETY
of the Better Suburbs Statement, developed and inboxes. Standards for all organisations in the ACT Campaigns aimed at reducing the road toll and
by a citizen forum to make improvement to Ongoing to better protect our kids. promoting safety on Canberra’s roads including
city services. 2018-19 a new Graduated Licensing scheme, Sharing the
ENLIGHTEN, CANBERRA DAY, Road, and Lane Filtering.
PLAY SPACES FLORIADE, MULTICULTURAL FESTIVAL VISION ZERO ROAD SAFETY 2018 and 2019
Continue community co-design activities & RECONCILIATION DAY Engaging with stakeholders to review a range
to construct two new nature play spaces Promoting major events and activities of road safety measures. FUTURE OF POLICING
in Canberra; undertake suburb play spaces to Canberrans and visitors. Inform Canberrans about the future of modern
reviews in identified priority suburbs and Annually STRATEGIC BUSHFIRE MANAGEMENT PLAN policing in Canberra.
deliver a ‘refresh and upgrade’ program Involving the ACT community and key Ongoing
on playspaces identified by the Better YOURSAY COMMUNITY PANEL stakeholders in the review and redraft of
Suburbs Citizen’s Forum. Promote the opportunity to get involved the fourth version of the Strategic Bushfire CBR BE BUSHFIRE READY
Ongoing in 2019 with the ACT Government’s new online insight Management Plan. Encouraging Canberrans to prepare for bushfire
community research platform and help shape April 2019 season.
RESPONSIBLE PET OWNERSHIP government decision-making. October – March, annually
We’ll continue to work with the community May 2019 onwards
on regulatory and other measures to keep CBR BE STORM READY
our dogs and cats safe while protecting our CITY EVENTS & ACTIVITIES Educating Canberrans on how to act in and
environment and native animals. This will Promote an active and diverse city centre prepare for storm season.
include a pet census to understand how that reflects and strengthens the character October – March, annually
many pets live in Canberra households. of the city.
Early 2019 Ongoing WORK SAFETY MONTH
This annual education campaign promotes safety
INCLUSIVE CANBERRA INVOLVED at work to support workers returning home safely.
Consultative process to develop the ACT The INVOLVED website captures the ACT Disability Throughout the month high-risk industries such
Multicultural Plan and LGBTIQ Strategy Commitment to the National Disability Strategy as construction, the health sector and hospitality/
to strengthen our inclusive community. and outlines the work progressed and progressing retail receive targeted information, activities and
2018–2019 across the Territory to enhance inclusion of advice. Broader education and information is also
people with disability in our community. provided to all workers and the community to raise
WOMENS’ 2nd ACTION PLAN March 2019 awareness and the importance of safety at work.
Developing a second action plan for the ACT October, annually
Women’s Plan 2016–20, enhancing economic NEW MOTOR ACCIDENT INJURIES SCHEME
status, social inclusion, safety and wellbeing Promoting the new Motor Accident Injuries BACKYARD LIFEGUARD POOL SAFETY CAMPAIGN
of women in Canberra. Scheme. Promoting backyard pool safety.
March 2019 onwards Late 2019 December – February, annually
14 15
LAND &
PLANNING
Canberra is a great place to live and
the ACT Government is committed
to delivering an efficient city while JUSTICE
protecting and enhancing the Our accessible, transparent and timely
environment Canberrans’ value. justice system is vital to ensure all
Canberrans have access to the
protections of the justice system
PRIORITY
ENGAGEMENTS
TERRITORY PLAN REVIEW STRENGTHENING SOCIAL
Reviewing the Territory Plan to deliver a HOUSING ASSISTANCE
more outcome focused planning system. Grow and renew social housing to better
Commence 2019 meet demand. Provide a better customer
experience through a modern a tenancy
DEMONSTRATION HOUSING service that focuses on clients’ outcomes
The facilitation of demonstration housing and a digital service platform for current
projects to test the viability of alternative and future social housing tenants.
housing models and innovation in design,
delivery.
Ongoing PRIORITY
Commenced September 2018 ENGAGEMENTS
PRIORITY PUBLIC AGE OF CRIMINAL RESPONSIBILITY
CITY RENEWAL
Building community capacity, partnerships
INFORMATION With stakeholders discuss and understand
and active participation in the implementation CAMPAIGNS the implications of increasing the age
of criminal responsibility.
of the City Precinct Renewal Program. ACT HOUSING STRATEGY First half of 2019
Ongoing Informing Canberrans about government
initiatives for housing in the ACT. REDUCING RECIDIVISM BY 2025
WODEN RENEWAL Ongoing Developing projects and policies to stop the
Working with the community to reinvigorate cycle of offending and make our community PUBLIC INFORMATION
key sites in the Woden Town Centre, enhance
amenity, and provide for the future needs of
BETTER BUILDING QUALITY a safer and more inclusive city. CAMPAIGNS
The ACT Government will continue to Ongoing
the community. strengthen the integrity of the building CHARTER OF RIGHTS FOR VICTIMS OF CRIME
2019 regulatory system in the ACT, with an RESTORATIVE CITIES Promote the Charter of Rights for Victims
extensive program of reforms. To support the Developing Canberra as a restorative city of Crime.
MINGLE COMMUNITY DEVELOPMENT reform program we will also improve access to to support a ‘better Canberra’ by building Ongoing
PROGRAM information and educational tools on building a stronger, more resilient social infrastructure
Ongoing conversations to build a strong, laws and processes – including the roles, rights that embeds restorative approaches in RESTORATIVE JUSTICE
connected community in the suburbs and responsibilities of each person in the exemplary interactions between government Raise awareness to increase participation
of Wright, Coombs, Throsby, Moncrieff building project. and the community. in the restorative justice scheme.
and Taylor. Ongoing
Ongoing LAND SALES
Public Ballots, Auctions and Tenders for SAFEGUARDING THE RIGHTS OF
GINNINDERRY Greenfield development and urban projects. VULNERABLE PEOPLE
Ongoing conversations to build a strong, Ongoing Reform tenancy laws and continue to provide
connected community in Ginninderry. information about changes to the justice system
Ongoing CITY RENEWAL following implementation of recommendations
Promoting the renewal of the city centre and of the Royal Commission into Institutional
its appeal as a place to live , work and visit. Child Sexual Abuse.
Ongoing Ongoing
16 17
We are a diverse
community,
Canberrans hold a
variety of views and
perspectives. SNAPSHOT OF AN
AVERAGE GROUP
OF
100 PEOPLE
IN THE ACT
51 WOMEN
49 MEN
50 AGED 34
2 ABORIGINAL & TORRES
STRAIT ISLANDER
21 FROM A
NON-ENGLISH
SPEAKING BACKGROUND
16 WITH A DISABILITY
59 IN A COUPLE
We’re planning for where Canberrans will live, the
TOWARDS schools and hospitals they will need, how they will easily
move around the city and adapt to a changing climate. 41 SINGLE
#CBR500K 46 COUPLES WITH CHILDREN
As our city expands, we want a Canberra that is inclusive,
innovative, healthy, smart, active and fun.
A city Canberrans are proud to call home. 15 ONE PARENT FAMILIES
Over the coming months and years we’ll be listening to
We’re getting ready for a city which will you, asking your opinion, consulting and considering 68 LIVING IN A
be home to 500,000 people by 2030.
We’re growing rapidly, with 9,000 new
with you the tough issues and great opportunities that
lie ahead.
SEPARATE HOUSE
Canberrans every year. We will make sure you are informed about what 16 LIVING IN A UNIT
government is doing, why we are doing it and how we can
support you to enjoy living, working and playing in CBR. OR APARTMENT
Source: Based on Census 2016, subject to rounding.
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