CHICAGO PHOENIX PALM SPRINGS LOS ANGELES
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ITINERARY
IST.23
CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES
01 10—19 SEPTEMBER 2023
2023
CHICAGO
PHOENIX
IST.23
PALM
10—19 SEPTEMBER 2023
SPRINGS
LOS
ONEFELLSWOOP.COM.AU/IST23 ANGELES
ITINERARY
IST.23
CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES
03 10—19 SEPTEMBER 2023
LET’S GO
Head to the USA to experience the latest innovations Top reasons to tour with us
in retirement living, assisted living and care on One Fell
1. Conference A meeting of minds in which leaders of the
Swoop’s International Study Tour 2023.
USA’s seniors’ industry share their inside knowledge
This year, we'll visit Chicago, Phoenix, Palm Springs and Los
2. Tour 18 communities Unique broadacre developments,
Angeles, where we’ll tour best-in-class retirement and care
boutique resort style and vertical mixed-use communities
communities. We’ll also hear from some of America’s leaders
in the field. This includes presentations from experts on senior 3. Gain valuable insights Discover the intrinsic importance
housing, longevity, mixed use projects, research, customer of health and wellbeing across every new development
experience, health and wellbeing and dementia care, along 4. Sales and contract insights Learn how to achieve even
with valuations, financing and sales. stronger sales results and challenge your thinking on
We’ll be touring luxury resort communities, boutique Australian financial models
independent living projects, broadacre and vertical 5. Experience resort-style communities See first-hand how
communities and world class developments, all while some of the USA’s most luxurious communities operate
staying in high-end hotels, dining at celebrated restaurants
and creating memorable moments in four of the USA’s most 6. Lasting networking opportunities Connect with your
exciting cities. Australian peers and US counterparts to build meaningful,
long-lasting relationships.
Following many successful tours, One Fell Swoop’s IST23
promises to deliver cutting-edge knowledge, first-hand
experiences and valuable connections with the industry’s
most progressive leaders and thinkers. It’s time to get on
board IST23.
ITINERARY ITINERARY
IST.23 IST.23
CHICAGO | PHOENIX CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES PALM SPRINGS | LOS ANGELES
04 10—19 SEPTEMBER 2023 05 10—19 SEPTEMBER 2023
Roister
D.01 D.02
Sunday 10 September Dinner and drinks Monday 11 September Lee Pratter, Deputy Chief Development Officer,
Chicago Join fellow delegates at the Viceroy rooftop bar, Chicago Chicago Housing Authority
Devereaux, as you take in the spectacular views of The Chicago Housing Authority provides homes
Discover Chicago the Chicago skyline. Onwards to dinner at Somerset’s
Knowledge exchange workshop to more than 63,000 households while supporting
Welcome! Our 10-day tour begins in the Windy City, After breakfast, we kick off IST23 with a one-day healthy communities in neighbourhoods throughout
Regatta Room, where you’ll be dazzled by award-
with its stunning architecture and art, iconic music conference. Today, our keynote speakers comprise the city. Designated a Moving to Work agency by the
winning cuisine.
venues, five-star dining and low-key culture. Take some of the USA’s most progressive thinkers and US Department of Housing and Urban Development,
the time to rest up in your sumptuous room at The Visit Devereaux website leaders in the seniors' field. Topics covered: CHA has used that flexibility to create innovative
Viceroy Hotel or begin acquainting yourself with some Visit Somerset website • Sector overview partnerships that expand choices and opportunities
of Chicago’s exciting attractions on our optional tour. • Research and consumer trends for the low-income families and the individuals
Overnight • Marketing and sales it serves. We’ll hear from Lee on what interesting
Optional tour – Three of Chicago’s Best Viceroy Hotel • Operations and business models seniors' living projects they’ve been working on, and
Art Institute of Chicago An iconic 1920s building with luxurious amenities and • Dementia care, design and programs we’ll also visit a few of their sites while on tour.
Before a brief stop at Millennium Park for a photo ultra-modern services. It was voted in Chicago’s top • Future of the industry.
opportunity with The Bean, we’ll visit one of the finest 10 for Travel+Leisure’s World’s Best Awards 2022 and Visit website
is one of the finest hotels near Chicago’s Magnificent Edie Smith, Chief Executive Officer, ProMatura Group
art museums in the world. The Art Institute of Chicago
Mile. A first class hotel that represents the very best of ProMatura is a global leader in Market Research for Grant R. Egan, Residency Sales Counsellor,
has the largest collection of Impressionist and Post-
Chicago hospitality. Residential Communities. Edie manages consumer The Admiral at the Lake
Impressionist paintings outside Paris, with paintings
research projects and consults with owners and Founded in 1858, The Admiral Foundation is Chicago’s
by Monet, Cézanne, Renoir, van Gogh and Toulouse- Visit website developers of age-qualified communities. She also oldest non-profit organisation that addresses the
Lautrec. Picasso also features. For modern art there’s
acts as ProMatura’s director of research, designing and needs of all Chicago seniors. We’ll be visiting their
Jackson Pollock, Warhol, Jasper Johns and Matisse,
overseeing studies, including community-planning community tomorrow. Drawing its name from a
while the modern architecture and design collection
Willis Tower Skydeck seminars and phone, mail and online surveys. historic hotel on the border of Chicago’s Edgewater and
features Frank Lloyd Wright, Le Corbusier and more.
Visit website Uptown neighbourhoods, The Admiral at the Lake is
Visit website situated in one of the most culturally stimulating and
Professor Naoko Muramatsu, University of Illinois diverse communities in the US. With 200 apartments,
Lake and river architecture tour
Chicago, Division of Community Health Sciences we’ll hear from Grant about their approach to
After lunch we’ll jet off on a speedboat for a 75-Minute
Dr. Muramatsu works in the university’s School of Public marketing and sales that ensures they don’t go below
Architecture Cruise, starting on the lake and heading
Health and in the Department of Sociology in the 5% vacancies.
upriver as far as the Willis Tower.
College of Liberal Arts and Sciences. She is passionate
Visit website
Visit website about improving the wellbeing of ageing populations
and the quality of long-term care systems. Her research Networking drinks and dinner
Willis Tower Skydeck focuses on understanding how place impacts ageing, Roister
Travel up the 442-metre Willis Tower. Skip the line and health, work, and caregiving experiences of diverse Part of the Alinea Group, Roister is located in Chicago’s
speed up to the Skydeck where you’ll be astounded populations nationally and globally. West Loop, once an industrial zone and now a vibrant
by a view extending over 80km and four states. The
Visit website neighbourhood brimming with restaurants and
Ledge at the Skydeck is a set of four all-glass boxes
Art Institute of Chicago nightlife. Roister is Chef Grant Achatz’s hip, casual
projecting over a sheer drop of more than 100 storeys
Curtis Fowlie, Vice President, Capitol Seniors Housing option for creative New American food and drink in
– it’ll give you a buzz or make your stomach flutter.
Arbor Terrace (operated by Capitol Seniors Housing) lively surrounds. However, the casual environs don’t
Visit website is one of the largest senior living providers in North mean simple. Roister elevates comforting, rustic dishes
America. It currently operates more than 390 senior with fine dining techniques and global flavours.
living communities in 45 states and seven Canadian
provinces. The company provides independent living, Visit website
assisted living, and supportive living and memory care.
We’ll hear from Curtis on how they create comfortable, Overnight
safe, state-of-the-art communities that residents are Viceroy Hotel
proud to call home.
Visit website
ITINERARY ITINERARY
Arbor Terrace
IST.23 IST.23
CHICAGO | PHOENIX CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES PALM SPRINGS | LOS ANGELES
06 10—19 SEPTEMBER 2023 07 10—19 SEPTEMBER 2023
D.04
Wednesday 13 September Arbor Terrace Glenview
Chicago Glenview offers independent living, assisted living and
memory care in stylish accommodation of various
The Admiral at the Lake Tour Chicago communities sizes. Services and care are available on-demand and
Along with three great communities by two of the a forward-thinking memory care program featuring
United States’ largest operators of seniors’ living, a structured environment, specially trained staff and
we’ll also be inspired by the work of one of the world’s daily opportunities for social engagement.
D.03 most famous architects, Frank Lloyd Wright.
Visit website
Belmont Village Lincoln Park
Tuesday 12 September The Admiral at the Lake Lincoln Park offers a unique balance of innovative, Arbor Terrace Highland Park
Chicago Premium lakefront living just 15 minutes north of the research-based programming, best-in-class care Recently completed, Highland Park focuses on an
city, offering assisted living, memory support and and resident-centred living. Conveniently nestled
Let the tour begin! long-term care with skilled nursing services. We’ll see
older, more dependent resident offering assisted living
in the new Lincoln Commons area, the community apartments with flexible leases and no buy-in fees.
Today is our first day on the road touring the best first-hand their progressive approach to wellness and is surrounded by premier dining, shopping and Here we'll tour the shared spaces, displays and discuss
seniors’ living Chicago has to offer. dining (we’ll join the residents for lunch here) along entertainment. The mid-rise building maintains the sales strategies for attracting a needs-based purchaser.
Caroline Hedger Apartments with their unique opportunities for resident learning look and feel of the area with an architectural style
A 22-storey, seniors’ building in Edgewater. It is and discovery. very closely replicating the historical quality of the Visit website
named after Dr. Caroline Hedger who championed Nellie Black building that previously occupied the site.
Visit website
the rights and health concerns of workers in Chicago's Design tour
Visit website Frank Lloyd Wright
meatpacking industry during the 1920's. Caroline The Clare
Hedger Apartments is home to the most diverse Life at The Clare is about reinventing retirement. For our absolute must-do Chicago experience, we’ll
population of residents in the entire CHA senior Located on Chicago's Gold Coast, the community have a private guided tour of Frank Lloyd Wright’s
portfolio. It is an age-restricted, high-rise elevator offers modern, open interiors with panoramic views home and studio.
building with 436 studio and one-bedroom homes. of the city and Lake Michigan. Residents here relish Visit website
Visit website the convenience of access to wellness programs,
healthcare, dining and world-class services and The Clare Group activity and dinner
Northtown Library and Apartments amenities, not to mention all that the neighbourhood Baseball — Chicago White Sox vs. Kansas City Royals
West Ridge is one of Chicago’s most diverse has to offer. We’ll head to the Guaranteed Rate Field to eat hotdogs
neighborhoods in terms of income, ethnicity, race, and watch these two Major League Baseball teams
Visit website
religion and age. Residents enjoy a tapestry of slug it out. A classic American sporting experience.
cultures and ideas, but, as demographics change,
Optional dinner Visit website
many local seniors are finding fewer housing options Sepia
they can afford. Enter this innovative co-location Built from an 1890 print shop, Sepia features Overnight
project, one of three in Chicago and among the first memorabilia from the Windy City’s bygone eras. Viceroy Hotel
in the nation, which combines the amenities of the Attention to detail runs throughout Sepia — both
local library with 44 affordable apartments for in the room and on the plate. Sepia’s product-
seniors to encourage life-long learning. driven menu showcases the quality and purity of
Visit website the ingredients, letting Chef Andrew Zimmerman’s
Sepia
passion for what he does shine through.
Visit website
Overnight
Viceroy Hotel
ITINERARY ITINERARY
IST.23 IST.23
CHICAGO | PHOENIX CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES PALM SPRINGS | LOS ANGELES
08 10—19 SEPTEMBER 2023 09 10—19 SEPTEMBER 2023
Mirabella at ASU Tuscany at McCormick Ranch The Phoenician
D.05 D.06
Thursday 14 September Mirabella at ASU Friday 15 September Overture Kierland
Phoenix A truly unique retirement experience — an Phoenix An exciting new ‘active adult community’ offering
intergenerational community fuelled by lifelong hotel-style apartment living encompassing vitality,
Phoenix bound and community tours Touring four of the best luxury, relaxation, connection and culture. Their
learning and collegiate energy at Arizona State
After an early breakfast at Somerset, we’ll check out Today is a big day of touring, and we’ll see the very unique ‘Soul’ program features ‘7 Dimensions to
University. Visit the display suite of this impressive
in readiness for the ride to O’Hare Airport for our flight best Phoenix has to offer. Wellness’, which includes physical fitness, emotional
vertical village and hear about their innovative
to Phoenix, where we’ll tour two communities. education and health and wellbeing programs. Sun City Arizona wellness, spiritual awareness, intellectual pursuits,
Sun City is a census-designated place and social connections, environmental stewardship and
Flight Visit website unincorporated community. The population exceeds occupational artistry.
American Airlines AA2250 37,499 and it has an adjoining sister city called Sun
Chicago to Phoenix Dinner Visit website
City West. Both are retirement communities that
Depart: 9.55am; arrive 11.30am Restaurant Progress
have been operational from 1960. The community's Acoya Troon
Meet fellow delegates for dinner and drinks at
Park Terrace street network design consists of concentric circles A luxury new development comprising independent
Restaurant Progress. Dine on an enticing menu
Gated resort-style living at its finest. Park Terrace in four main pinwheels. and assisted living. Set within a stunning natural
inspired by classic recipes, re-worked for the modern
Senior Living provides three chef-prepared meals environment, Acoya is an exclusive, small community
diner by their award-winning chef and owner TJ Culp. Visit website
every day, utilities, housekeeping, premium television, for people aged 62+. Modelled after the best luxury
It’s seasonally driven, New American fare packed with
activities, and transportation — all for one fee. With Tuscany at McCormick Ranch resorts, it offers lifestyle amenities, concierge services
flavour to delight your tastebuds.
17 acres of landscaped terraces, patios, and walking A luxurious, boutique independent living resort in and striking desert beauty. Residents live just steps
paths, we’ll see the beauty first hand. Visit website the desert, blending old-world elegance and modern away from Pinnacle Peak in one of the most majestic
Visit website luxury. Tuscany is an MBK Senior Living property, locales in Arizona.
Overnight owned by Mitsui & Co. Standout features include MBK
The Phoenician Visit website
signature programs such as MBKuisine, a unique
Arizona’s premier luxury resort destination is iconic culinary program and MBKonnection offering a full
in nature and unrivalled in service. Group dinner
program of stimulating and entertaining opportunities. J&G Steakhouse
Visit website Visit website Enjoy a relaxed dinner under the stars in one of the
hotel’s acclaimed restaurants. J&G Steakhouse at The
Phoenician offers a sophisticated menu of steakhouse
classics, all masterfully executed by Executive Chef
Jacques Qualin.
Restaurant Progress
Visit website
Sun City Arizona
Overnight
The Phoenician
ITINERARY ITINERARY
IST.23 IST.23
CHICAGO | PHOENIX CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES PALM SPRINGS | LOS ANGELES
10 10—19 SEPTEMBER 2023 11 10—19 SEPTEMBER 2023
D.07 Palm Springs Aerial Tramway
Saturday 16 September Group dinner
Phoenix Virtù
Hello sunshine
Enjoy dinner with fellow delegates at Virtù, an intimate,
stylish gathering spot tucked inside Scottsdale’s
D.08
With over 300 sunny days per year and 21ºC average charming Bespoke Inn. Expect a Mediterranean-inspired
temperatures during the winter, Phoenix has plenty of Sunday 17 September Group activity
menu, featuring handmade pastas, premium produce, Phoenix — Palm Springs Architectural tour and Palm Springs Aerial Tramway
sunshine for you to enjoy on this free day. Play golf, superb seafood and cocktails crafted with fresh juices
go to the desert, relax at a spa, the choice is yours. We’ll spend the afternoon looking at some of Palm
and unique spirits. Road trip to Palm Springs Springs’ finest examples of Mid-Century Modern
Here are a few suggestions for you. A morning hot air Taking in the Joshua Tree National Park and other desert
balloon flight over Phoenix, ATV or UTV desert tour, Visit website architecture and design followed by a ride on the
highlights, we’ll check into our iconic Palm Springs hotel world’s largest rotating tram car!
old town exploration on Segways, Grand Canyon day before a fabulous mid-century architecture tour of the
trip, Camelback Mountain hiking adventure or simply Overnight homes of some of Hollywood’s biggest legends. Visit website
enjoy the stunning amenities at the hotel including The Phoenician
golf, dining, spa, pool, gym and retail. Optional dinner
Visit website Workshop Kitchen+Bar
Chefs Michael Beckman and Joe Mourami met while
studying at the Paul Bocuse Institute in Lyon, France.
In 2012, they partnered together to repurpose the
1926 historic El Paseo building in the Palm Springs
Design District, a space with a varied and rich history.
Visit website
Overnight
The Parker
A lush oasis of hip architecture and impeccable
service in the desert, The Parker boasts ‘happy luxe’
interiors designed by Jonathon Adler.
Visit website
Kaufmann House Workshop Kitchen+Bar
ITINERARY
IST.23
CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES
12 13 10—19 SEPTEMBER 2023
D.10
Tuesday 19 September The Variel
Los Angeles Recently opened, The Variel is a next-generation senior
living community in the vibrant location of Warner
Tour LA communities and head home Centre in Woodland Hills. Its aim is to fill the gap in
We kick off the day with a nourishing breakfast before senior housing for today’s active and independent
Sun City Palm Desert Santa Monica Proper a walk to the famous Santa Monica pier then a tour of older adults. The bar has been set high, the upscale
three communities. Our 10-day Study Tour then draws design reflects the Southern California lifestyle. It
to a close with a spectacular late lunch, followed by offers a full range of services and incredible amenities.
transfers to the airport for departing flights home.
Visit website
The Watermark at Westwood Village
D.09 In a historic setting in the heart of Los Angeles’
Westside, this community offers independent living,
Farewell lunch and close
Moonshadows Malibu
Monday 18 September Living Out assisted living, memory care and short-term stays. Malibu's famed Moonshadows restaurant is built
Palm Springs — Los Angeles Created for active LGBTQ 55+ people and their allies. Designed to offer residents an elevated and engaging along the side of a cliff and features wide views of
Designed to provide a beautiful, welcoming, safe, lifestyle. There is a grand suite of onsite amenities and the ocean from its airy sun deck and relaxing indoor
Tour Palm Springs communities and inclusive living experience that celebrates living services, including a state-of-the-art fitness centre,
It’s a big day today, kicking off with a presentation dining room. The menu serves up gourmet American
authentically as an LGBTQ person. Living Out is the pet-friendly community spaces, an elegant library cuisine with Italian and Asian infusions and a focus on
on memory care design, research and trends, followed community every LGBTQ person deserves! and lounge, and full-service salon.
by tours to a seniors’ centre and two communities. seafood. The perfect way to round out what is going
We then head back on the road to the City of Angels. Visit website Visit website to be yet another exceptional and memorable IST.
Visit website
Breakfast presentation Sun City Palm Desert The Village at Sherman Oaks
Juliet Holt Klinger, Senior Director of Dementia Care A unique, premium gated community, set on 1,600 acres This community was designed to reflect and
and Programs, Brookdale Senior Living with over 9,000 residents and 5,000 affordable homes. embrace the eclectic charm and urban energy of its
Juliet is a seasoned senior living executive with over Boasting three clubhouses, health, fitness and wellness neighbourhood. Here we’ll experience their Dine Your
30 years experience designing and executing cutting facilities, golf courses, pools, parklands, event spaces, Way program, hospitality provided by The Power of
cafes and restaurants — even its own post office. WE, fitness centre by ZEST and CARF-Accredited The Watermark at Westwood Village
edge Alzheimer's and dementia care programs and
living environments. She advocates for people living Assisted Living services and memory care for their
Visit website
with dementia and cares about changing cultural residents’ peace of mind.
acceptance of those with cognitive differences. Road trip Visit website
Visit website Palm Springs — Los Angeles
A two-hour journey (approx.)
Mizell Senior Center
Dinner
A non-denominational, non-profit organisation that Elephante
has been serving seniors in the Palm Springs area since Channelling the spirit and cuisine of coastal southern
1974. Welcoming more than 60,000 visitors annually, Italy, Elephante aims to transport guests to the
there are over 50 weekly activities designed to support Southern Mediterranean with stunning ocean views
independence, promote lifelong learning and sustain a and dramatic sunsets.
healthy and engaged lifestyle.
Visit website
Visit website
Overnight
Santa Monica Proper
A true local experience in the heart of the city —
walking distance from the beach, boutique shopping,
cafés, and indulgent fine dining.
Visit website
ITINERARY
IST.23
GET ON ITINERARY
IST.23
BOARD
CHICAGO | PHOENIX CHICAGO | PHOENIX
PALM SPRINGS | LOS ANGELES PALM SPRINGS | LOS ANGELES
14 10—19 SEPTEMBER 2023 15 10—19 SEPTEMBER 2023
IST23
How much will IST23 cost? Our payment terms
Our 10-day Study Tour includes accommodation, 50% payable by 31 March 2023
internal flights, transfers and most meals 50% payable by 28 July 2023
and activities.
Refunds from cancellations will only be possible
Price: $18,950* if we are able to find a replacement delegate or
*Tour cost does not include international flights to negotiate with the hotel, transport company or
Chicago and from Los Angeles or optional extras. other agencies. Places are limited, be quick to
All prices are in Australian dollars. secure your spot.
Optional activities Your hosts
Chicago Rob Macpherson
Three of the best experience $320 National Sales Director
0420 947 151
Optional dinners Email
Chicago
Sepia $350 Christopher Rooke
Managing Partner
Palm Springs 0418 101 000
Workshop Kitchen+Bar $350 Email
Optional accommodation before tour
Chicago —
The Viceroy Hotel $570 per night At the time of printing, some items in this itinerary
are still to be confirmed and are subject to change.
Optional flight upgrade
Chicago to Phoenix (duration 3.38)
First class upgrade $750
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