CHALLENGES AND PERSPECTIVES - MEMBERS' VIEWS AROUND THE WORLD - July 2020
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JULY 2020
E C I AL
P
ING
S
F I G H T
D E M IC THE INTERVIEW
PA N Roberto Sánchez, Ministry of Economy, Spain. p.4-5
N
E
D I T I O
eHEALTH
A Call to Arms for SDOs. P.10-11
NEW GROUP E4P
Europe for Privacy-Preserving Pandemic Protection. p.13
CHALLENGES AND
PERSPECTIVES
MEMBERS’ VIEWS
AROUND THE WORLD.
Editorial The Interview
Roberto Sánchez,
Secretary of State for Telecommunications.
P4/5
Public Safety
BAPCO.
P8/9
E4P
New group for COVID-19
During this crisis, tracing apps interoperability.
P13
ETSI has proved to
Interview e-Estonia
be resilient, flexible Anna Piperal,
Managing Director of the e-Estonia Briefing Centre.
and innovative. P14/15
Interview one2many
Maarten Mes,
Managing Director.
P16/17
Interview TIM
The world is facing an unprecedented and video solutions in the sport industry, Gabriele Elia,
situation with the coronavirus pandemic. were involved in the development and Head of Open Innovation and Research.
Without advanced notice, people and the industrialization of EasyCov, a saliva- P18/19
companies had to cope with this crisis based diagnostic test. And discover other
each in their own way. Through a variety interviews on cybersecurity and public Interview Advenica
of interviews and articles, this special warning solutions. Marie Bengtsson,
edition of Enjoy! tells us why and how CEO.
ICT is vital in such a difficult environment, Our eHealth group released a new white
paper, a call to arms to SDOs, giving P20/21
navigating through and out of it. We
have asked some of our international
members, from large companies, SMEs
practical examples of why ICT standards
should be designed taking into account Interview VOGO
the health requirements. Christophe Carniel,
or government representatives, to share co-founder and CEO.
with us the challenges they have faced During this crisis, ETSI has proved to P22/23
to overcome this critical period and the be resilient, flexible and innovative. We
perspectives ahead. have successfully switched all physical
meetings to e-Meetings and turned key
New 2020Fellows
In Spain, the Secretary of State for P24/25
Telecommunications and Digital workshops such as the Security Week
Infrastructures, outlines how innovation into virtual, which has attracted a record
audience of more than 4000 participants.
What’s on?
can help a nation move forward and Upcoming events.
why 5G must be an engine for economic The creation of new groups, including
E4P, set up in a record time and in charge P31
reconstruction. TIM (Telecom Italia) tells
us how they supported citizens and of making sure COVID-19 tracing apps
businesses with the “Torino City Lab” are interoperable, is another example of
for work, school and eHealth. The China ETSI’s versatility. We hope this versatility
Academy of ICT gives us an overview of will help us continue to be strong despite Enjoy! The ETSI Mag
useful 5G use cases which could prevent these hard times. Edited and published by ETSI
and control the epidemic. The e-Estonia Last but not least, I invite you to discover
Quarterly edition
Briefing Centre highlights why being Copyright ETSI 2020
more about our 2020 Fellows. Director of Publications: Nadja Rachow
one of the world’s most advanced digital Editor-in-Chief: Claire Boyer
societies helped in the outbreak. Advenica, Enjoy reading! Design: Le Principe de Stappler
with expertise in cybersecurity, gives us Editorial office: ETSI,
some advice on best practices to protect 650 route des Lucioles,
our networks in a global crisis. Find out Luis Jorge Romero, 06560 Valbonne France
why VOGO SPORT, specialized in audio Director-General ETSI. Tel.: +33 (0)4 92 94 43 35
enjoy@etsi.org
2 ENJOY THE ETSI MAG
News roundup
New group for The future of Internet:
COVID-19 tracing apps new ETSI group on non-IP
interoperability networking
ETSI launched the ISG E4P, “Europe for Privacy- The kick-off-meeting of ISG NIN (non-IP networking) took place
Preserving Pandemic Protection”, in May. It was established on 25 March. John Grant, BSI, was elected as the ISG Chair, and
to provide a standardization framework that will enable Kevin Smith, Vodafone, as Vice Chair. Following on from the work
developers to build interoperable mobile apps for proximity in ISG NGP (Next-Generation Protocols) on problems identified
detection and anonymous identification. by mobile operators with the TCP/IP-based technology used
in 4G, including inefficient use of spectrum, high latency, and
The group has already met twice and elected Edgar Guillot complexity of support for mobility and security, ISG NIN intends
(Orange) as the Chair while Miguel Garcia-Menendez (Alastria) to develop standards that define technologies more suited to
and Stéphane Dalmas (INRIA) were elected as Vice Chairs of the 21st-century requirements while remaining compatible with the
group. More on ISG E4P on page 15. current Internet and with newer technologies such as SDN and
MPLS.
Initial work items include three Reports covering a statement
of the problem, network model, and guidelines for non-IP
networking on 3GPP cellular access networks.
To follow are Specifications of the new protocols (based on
technology and KPIs identified by ISG NGP) and demonstration of
their use in private mobile networks such as factory automation.
ETSI’s new
Encrypted Traffic
Integration group
The underlying rationale for ISG ETI (Encrypted Traffic
Integration) is that a paradigm of “encrypted by default” has
‘A call to arms!’: been adopted by many network and service providers without
new white paper taking due account of any threats to network resilience and
security.
on eHealth Therefore the purpose of the ISG ETI is to quickly develop
insights on the likely evolution path of the “encrypted by default”
Entitled “The Role of SDOs in Developing Standards for ICT paradigm and its impact on both network resilience and on
to Mitigate the Impact of the Pandemic Virus Covid-19”, the security where attackers may be able to take advantage of
White Paper examines the role of ICT in eHealth. The encryption to spread malicious code or exfiltrate protected
challenge is to design ICT standards to be ‘eHealth-ready’ to customer or sensitive data through networks.
cope with a future outbreak which we all expect but is difficult
to predict. The network management oversight that is accepted for non-
encrypted traffic may be lost when an all-encrypted paradigm is
Global digitalization is essential to the provision of adopted.
eHealth services at a time of crisis. Dislocation and distress
drive the need for rapid, safe and secure data transfer, when Thus the aim of ISG ETI is to be able to better describe the
governments and epidemiologists have to take far-reaching and issues and to establish essential requirements to allow for
difficult decisions. retention of network controls to give guarantees of security and
resilience in spite of the growth of such a paradigm. In early
The ETSI group EP eHEALTH is inviting you to join us in June 2020 at its kick-off meeting, the work plan started in
planning what could be done this time or next time to keep earnest, beginning with a detailed development of the problem
our families safe and well, our economies secure and our and its impact to identify where to apply mitigations.
ethical values uncompromised! To join, contact ENJOY THE ETSI MAG 3
ehealthsupport@etsi.org
The interview
In this exclusive interview,
Roberto Sánchez, from
the Spanish government,
shares with us his vision on
how innovation can help
in the global crisis we are
going through.
Let us first remind our readers
what the Ministry of Economy
responsibilities include.
The full name of our ministry is “Ministry
of Economic Affairs and Digital
Transformation” and its head is
also Vice President of the central
Government.
Roberto Sánchez
Secretary of State for Telecommunications and Digital Infrastructures
Roberto Sánchez is a telecommunications He has also held positions of responsibility
engineer and a senior career officer in organizations such as the Madrid
responsible for Information Systems and City Council, the General Secretariat
Technologies in the central Government. for Science and the General Secretariat
He has extensive experience in both the for Innovation. In 1999 he was elected
private and public sectors and until his “Engineer of the Year” by the national
appointment as Secretary of State he was Association of Telecommunications
Director General of Telecommunications Engineers. In 2012 he was awarded the
and Information Technologies. “Telecommunications Merit Plaque”.
4 ENJOY THE ETSI MAG
How do you see the role of Spain The 5G National Plan covers all the
and Europe for the evolution of activities, from pilot trials to the availability
“The name of our of frequency bands. In addition, Spain
the digital world? What are the
Ministry outlines the key challenges you believe Europe has reached agreements to establish two
importance of the will face? What are the values we cross-border corridors with Portugal to
digital transformation carry out tests relating to autonomous
can leverage on?
driving, connected cars and traffic control.
of society.” The world will face a new scenario after the Europe and Spain are committed not only
COVID-19 pandemic. Everything indicates to the urban development of 5G, but also
that the health crisis will accelerate the to extending its deployment throughout the
It is significant that “Digital Transformation”
digital transformation. We have witnessed country. Deployment of 5G in different areas
appears in the name because it indicates
the massive, worldwide and unprecedented is also one of the focuses of the “Connect
the importance central Government
Europe” programme, which the European
attaches to the challenge of the
Commission has proposed for the period
digital transformation of society. The
“The world will face a 2021-27, in which more than 3 billion euros
Ministry of Economic Affairs and Digital
will be allocated to digital connectivity
Transformation is responsible for the new scenario after the projects. The central Government will
proposal, coordination and implementation COVID-19 pandemic.” encourage 5G deployment which is
of the Government’s economic policy and
inclusive for regions, people and economic
in particular for telecommunications policy,
sectors.
deployment of infrastructures guaranteeing
the connectivity of citizens and companies, use of teleworking, online training and
video-conferencing and leisure tools. The Getting out of a global crisis
audiovisual communication services
in a connected world, if you
and digital transformation, including the challenge for Europe is to emerge stronger
had 3 messages to convey to
digitization of the public Administration. from this crisis, reinforcing the values
the international stakeholders
that characterise us, more economically enabling this connectivity, what
How would you say the Digital competitive, more socially cohesive, and would you say?
Agenda will help the country grow more environmentally sustainable. In this
its economy and innovation? crisis, electronic communications have Although the networks have responded
proved to be an essential element in well to the ravages of coronavirus, we
Having a well-defined Digital Agenda cannot become complacent. We must
is a vital necessity. You have to know achieving these three goals. In Spain, we
continue to strengthen and expand
the starting point and where you want are working for that kind of Europe.
our telecommunications infrastructure.
to go. Spain is endowed with excellent 5G must be an engine for economic
connectivity infrastructures, a very You already have many pilot reconstruction. As we evolve towards 5G
extensive fibre optic network connecting projects of use cases for 5G networks, we must be able to abandon
in Spain, how is the Ministry “straight line” vision in favour of 360º
supporting them and 5G in vision. In other words, we must be able to
“Spain is endowed with general? generate an ecosystem.
excellent connectivity Spain is the country with the highest Finally, I believe that Digital Transformation
infrastructures and a number of 5G pilot projects in Europe, 24 must include social commitment in its DNA.
out of a total of 165. They are initiatives to In Spain, the vast extension of networks is
very extensive fibre optic a lever for territorial, economic and social
network.” cohesion, to which this Government is
strongly committed. Technology and digital
“Spain is the country capabilities must be available to everyone
homes, and an optimal regulatory with the highest to avoid creating a new gap.
environment to facilitate the deployment number of 5G pilot
of networks and the development of projects in Europe, 24
the electronic communications services
out of a total of 165.” “I believe that
market. However, we must continue our
efforts to make networks an instrument digitization must
of social and territorial cohesion to foster
develop applications in a very wide field: include social
inclusive growth and make us more
resilient to future crises. The challenges lie an ‘affective avatar’ to help older people, commitment
in improving the digital capabilities of the biometric access checks for train stations, in its DNA.”
population and advancing the digitization digital testers for the textile trade…
of the business environment. Our assessment is very positive.
ENJOY THE ETSI MAG 5
Meet the new standards people
Welcome to our NEW
members
BAPCO, United Kingdom Havelsan, Turkey
BAPCO is acknowledged as the leading UK-based Association
HAVELSAN is a Turkish software and systems company with a
for all professionals using or developing Public Safety technology.
business presence in the defence and IT sectors. It is headquartered
They have extensive knowledge in Public Safety technology and
in Ankara, Turkey, with subsidiary companies and offices around
are an independent, user-led, not for profit association working to
Turkey and abroad. It specializes in software and systems, C4IRS,
improve emergency services and public safety communications
simulation and training systems, naval combat systems, air defence
and information technology for everybody’s benefit.
systems and management information systems.
Commsignia Kft., Hungary IN GROUPE, France
Commsignia Ltd is specialized in the research, development,
IN Groupe offers states and corporations cutting-edge identity
manufacturing and distribution of Co-operative Intelligent
solutions and secure digital services integrating electronics and
Transportation Systems (C-ITS). Founders include respected
biometrics. The Group makes life easier for everyone by protecting
scientists who have been key contributors to the development of
borders, identity documents, personal data, banknotes and
V2X technologies, allowing Commsignia to become the fastest
transactions and guaranteeing the traceability and authenticity of
growing V2X solution provider on the market.
goods.
CUJO AI, USA Intesi Group S.p.A, Italy
CUJO AI is a global leader in the development and application of
The Intesi Group provides technological solutions in the IT field
artificial intelligence to improve the security, control and privacy
using technological expertise and an innovative approach to design.
of connected devices in homes and businesses. CUJO brings a
Experience in the field of cards, payment and security enables
complete portfolio of products to fixed network, mobile and public
specialization in Applied Logistical Security.
operators.
DiaLOGIKa, Germany JRC Dublin, Ireland
JRC Dublin is being formed for maritime Marine Equipment Directive
DIaLOGIKa GmbH implements customized software solutions for
& Radio Equipment Directive testing and certification, working
national and international customers. The focus of their work is on
on a consultancy basis with maritime SOLAS and non-SOLAS
the innovation fields of telecommunications, information processes,
communications/navigation equipment for various manufacturers
document life cycle, digital security, embedded systems, green
of these types of equipment for certification.
mobility and safeguards.
Jacobs University - JUB, Germany
Elbit Systems, Israel Jacobs is a private, English-language university with the highest
Elbit Systems develop and supply a broad portfolio of airborne, land standards in research and teaching following an interdisciplinary
and naval systems and products for defence, homeland security concept, with the aim of strengthening people and markets with
and commercial applications. Their activities include military innovative solutions and advanced training programmes. They host
aircraft and helicopter systems, commercial aviation systems and an international community from more than 120 nations.
aerostructures, unmanned aircraft systems and unmanned surface
vessels and cyber and intelligence systems.
NEMERGENT, Spain
NEMERGENT designs and prototypes novel public safety solutions
GUnet, Greece over mobile broadband technologies. Their portfolio includes a
GUnet is a non-profit civil society company with members from 25 complete and fully standard MCPTT ecosystem made up of early
Universities. Its goals are determined by the broadband network implementations concerning MCPTT Application Servers (AS) and
needs and objectives of the Greek academic community within the MCPTT management servers. The server-side components are
Information Society, in order to serve research and education. designed as NFV components.
6 ENJOY THE ETSI MAG
OQTEC, Luxembourg
OQ Technology is building a global satellite constellation dedicated
for “Internet-of-Things” communication that can provide connectivity
anywhere. They provide an innovative low cost connectivity solution TRANS SPED S.R.L., Romania
and high value data analytics. Their wireless technology (developed Trans Sped provides solutions based on qualified digital certificates.
with Luxembourg government and the European Space Agency) is Their qualified certificates guarantee interoperability with various
compatible with existing wireless technologies. types of systems and applications. They offer solutions for integrating
digital certificates into local networks and web applications as
well as applications to generate electronic signatures and their
Patx.io, Israel verification.
Due to their high value, Standard Essential Patents (SEP) are
highly litigated. Patent owners need a tool to assess the validity
and essentiality of patents. PatX develops and markets solutions TUBS.digital, Germany
to evaluate validity and essentiality of Standard Essential Patents TUBS.digital is a research network of institutes for computer science,
(SEP) using Natural Language Processing and AI algorithms. electrical engineering, information technology and economics.
They promote cooperation with other scientific institutions
performing research in the field of digitalization, computer science,
QipWorks, United Kingdom ICT technology and also establish a close exchange on relevant
The aim of the company is to change the way organizations view professional practices.
and manage the full life cycle of their intellectual property assets,
helping them to transition IP to a central place in their business
growth models and realize its full value. They possess experience Turk Telekomunikasyon A.S., Turkey
in all stages of the process and provide an approach to support Türk Telekom provides mobile, internet, telephone and TV products
companies with integrity and transparency. and services. As of March 2020, Turk Telecom served 14.8 million
fixed access lines, 11.6 million broadband, 3.4 million TV and 23.2
million mobile subscribers. They have 32,499 employees in 81
Sateliot, Spain provinces.
Sateliot is the first satellite telecom operator for global continuous
IoT connectivity merging satellite and terrestrial networks under 5G
protocol. They are based on a constellation of satellites working as University of Murcia, Spain
cell towers from space. They offer telecom operators a full coverage The University of Murcia is the main university in Murcia, Spain. With
extension of their 5G IoT network. 38,000 students, it is the largest university in the Región de Murcia. It
is the third oldest university in Spain and the thirteenth in the world.
Sectra Communications AB, Sweden
Sectra provides secure communication solutions for European Valimail, USA
government authorities, EU and NATO institutions and agencies, Valimail delivers the only complete, cloud-native platform for
defence departments and other critical social functions. They validating and authenticating sender identity to stop phishing,
also provide services in cybersecurity/critical infrastructure such protect and amplify brands, and ensure compliance. Valimail
as security assessments, threat analysis, incident reporting and authenticates billions of messages a month for some of the world’s
monitoring. biggest companies and organizations.
Tantra Analyst - TA, India VIVO TECH GmbH, United Kingdom
TA is a high-tech research and analysis firm with a deep domain VIVO creates smart mobile products and services and operates an
knowledge in building and marketing products. They provide extensive network of research operations. These centres focus on
customized research, business and marketing strategy analysis, and the development of cutting-edge consumer technologies including
advocacy services across IPR, 5G, IoT, WiFi, Artificial Intelligence, 5G, AI, mobile photography and next-generation smartphone
and Cloud/Edge Computing, among others. design. VIVO has over two hundred million users around the world.
ENJOY THE ETSI MAG 7
Public Safety
Public Safety BRITISH
All in it together
At the time of writing, countries around the world are
considering how they may return to normality after
APCO
Working in Partnership to Improve
dealing with the initial outbreak of the COVID-19 Public Safety Technology
pandemic and its effects in their country.
Debates are already starting on what, to deal with a reoccurrence of the disease they represent. Hence BAPCO welcomes
when, where and how this can be done. or, as lessons are often interchangeable, everybody with an interest in Public
Questions are being asked about what is whatever comes next to challenge us. Safety, paid or volunteer, creator or user.
‘normal’? Can we ever go back to how Members of British APCO (BAPCO)
things were? Should we? The positive
impacts of less travel and less emissions
are at the forefront of the challenges in BAPCO’s Mission:
are clear to see but at what cost? If going
dealing with the COVID-19 pandemic in
the UK. They come from all parts of the ‘To work together
back to ‘normal’ means doing what we
used to do, then no we shouldn’t. It’s
Public Safety community; developers,
manufacturers and suppliers, through to to improve Public
important we learn from what has been
done so we are more prepared in future
end users with varying skills, experience
and expertise.
Safety through
As an association, BAPCO realised some technology’.
time ago that Public Safety doesn’t Our strategic objectives include
“If going back to belong solely to certain organizations, enhancing our members’ experience and
‘normal’ means doing usually those described as emergency or pioneering professional standards.
what we used to do, blue light services. Experience has taught
us that dealing with a situation requires We at BAPCO would argue that learning
then no we shouldn’t.” the right skills and right people at the and subsequently sharing, are two of
right time, no matter the organization the most important things we can do
8 ENJOY THE ETSI MAG
following an outbreak, a disaster, an members last year. The aim of CC:IPS
attack or any sort of major incident. It is to inspire global interoperability and
is these lessons learned that should be enhance public safety. Together with
followed and built into future plans and NENA (also an ETSI member), APCO
standards so we all do better next time. Canada and EENA we agreed to share
our associations learning and outputs
for the benefit of all our members and
“Lessons learned the communities they serve. During the
should be followed and COVID-19 pandemic CC:IPS members
built into future plans have communicated regularly to share
information and experiences and have
and standards.” produced a document entitled ‘Global
Recommendations for Emergency
Services during the outbreak’.
As well as learning from what has been
Although we have British in the name,
done, we believe in looking forward at
BAPCO is a part of the global community.
the technology and solutions that are
Our user members are almost entirely
on the horizon and ensuring they are
After the event, along with BAPCO UK based but many of our corporate
properly considered and implemented. In
member Andrew Richardson of Realsafe members are multi-national companies
this fast paced, often consumer driven,
Technologies, I attended the EMTEL SC supplying products and solutions to
world of technology, there is a danger we
to give a presentation on the use of Apps many regions. It is a fact that public
are presented with a product or solution
as a method of calling the Emergency safety knows no boundaries and borders
looking for an issue. This is fine if it
Services and to highlight an issue that and we believe solutions and equipment
solves a problem you didn’t know you
had been found during their use in the UK. should not either. Public expectations
had, or saves a life when the unexpected
BAPCO is responsible for approving any are set by the products and services
happens but the desire to have the latest app that wishes to automatically connect they consume from global suppliers.
thing can lead to ’want’ rather than ‘need’ directly to the UK’s emergency number Consumers expect it to work no matter
driving adoption. system without human intervention. I where they go or where they use it.
am now a member of the EMTEL SC
Round Table and attend regularly to assist with the
for emerging work and to provide a user focus on the
discussions.
“The aim of CC:IPS
is to inspire global
technology Collaborative interoperability and
Sometimes the next stage of a technology enhance public safety.”
is inevitable and the challenges are Coalition for
different but just as important. In June
2019 BAPCO held a Round Table event International If it’s something they use in an emergency,
in London to discuss one of these
emerging technologies, Next Generation
Public Safety to they won’t worry where they are when
Emergency Calling (NG999/112).
Amongst a field of sector leaders we were
share and learn they need help, they won’t have time to
alter settings or chose options and nor
should they. We believe the solutions used
delighted that Chantal Bonardi, ETSI
by Public Safety professionals should
EMTEL Technical Officer, was one of the
perform in the same way. We shouldn’t
speakers and able to inform delegates
build in unnecessary differences and
about the European Standardization
must work together to produce the best
Perspective of this vital service.
options. The only way to achieve this is
through the development and adoption
of international standards. This is why it’s
“Sometimes the next one of our strategic objectives and why
The desire to share and to learn were we are proud members and supporters
stage of a technology is two of the prime drivers behind the of ETSI.
inevitable.” creation of the Collaborative Coalition
for International Public Safety (CC:IPS)
n Ian Thompson, CEO BAPCO.
of which BAPCO were founder
ENJOY THE ETSI MAG 9
eHealth
A Call to Arms for
Standards Development Organizations!
It is vital that we learn lessons from the terrible experiences of today so that we can better
tackle the pandemic of tomorrow.
Pandemics are rare but even rarer is a changed daily. These decisions and how being used. Particularly shocking has
health crisis that affects every citizen of our they are communicated to citizens are been the conclusion that mortality could
modern, inter-connected world leading supported by massive amounts of data be as high as two thirds among patients
to global, economic crisis. Far-reaching supplied by communications systems with COVID-19 who require ventilation,
political decisions are being made and and advanced medical technology. But as shown by new data from the United
this has not been enough. Confidence Kingdom’s Intensive Care National Audit
in leaders has been impacted and there and Research Centre (ICNARC)1. Even
“Pandemics are rare but is no denying the economic and societal more shocking is the revelation that
even rarer is a health cost. COVID-19 is disproportionally more
crisis that affects every common and more severe in people living
citizen of our modern, A flow of data. in urban areas2 and regions of higher
poverty, according to the latest app data
inter-connected world A great range of figures has been
from King’s College London.
leading to global, provided, revised and countered during
the pandemic, but very few are ratified The collection, flow and analysis of
economic crisis.” and the result has been a mixture of massive amounts of medical data has
confusion and doubt in the statistics been key to public health decisions and
10 ENJOY THE ETSI MAGto the development of solutions. In turn,
“The collection, flow we must encourage conformance as the “ICT standards should
regulatory environment develops.
and analysis of massive be designed with the
amounts of medical Regional assumption that they
will be applied in a
data has been key to
public health decisions.” protection, health environment.”
a barrier?
generally, countries and health providers A pandemic is no respecter of human- on ICT. If eHealth is to be ubiquitous,
have acted transparently in its provision. defined borders. Regional protection may all technical specifications for the ICT
But the lack of standardization in this act as a barrier to the flow of data and infrastructure have to be eHealth ready.
data formatting and flow has made core technology that might mitigate the In short, ICT standards should be
comparisons and matching difficult, worst effects of a viral spread. Similarly, designed with the assumption that they
although the use of ICT has enabled complex regulation that surrounds the will be applied in a health environment.
detection of clusters of infection, the use of medical devices may also act as an There are steps which are worth taking
creation of effective treatment schedules unseen barrier that only becomes evident immediately: the adoption of an ethical
and the maintenance of ‘lockdown’ code, for example, would ensure that the
measures. standards that ETSI and other standards
bodies produce would comply with
Why “We need to work
together as an
the traditional principles of “doing no
standardization? international community
harm.” This suggestion is supported by
the current EU White Paper on AI3 which
The role of standardization in the fight to build our data health promotes the idea that “systems” must
against Covid-19 was clearly illustrated models, our connectivity be held “to the same level of protection
by the global panic ordering in March of as persons having suffered harm caused
thousands of ventilators and medical gas
services and our ability
by other technologies.”
equipment. There were many offers of to serve our health
help from industry. One company spent professionals.” We have come to rely upon our suite
27 million pounds in developing a new of ICT technologies and it is clear that
design for an improved ventilator only in the future they will be expanded to
to have its first sample of equipment encompass more and more ‘critical
at the moment of crisis. However 5G will
rejected ‘pending assessment of services’. However, we need to look
provide opportunities to expand eHealth
regulatory compliance.’ New standards carefully at the way ICT is being used
services, enabling the patient to make a
must be freely and widely available to today in the fight against Covid-19, as we
more direct contribution to the general
ensure they are not perceived as a barrier seek not only to boost interoperability but
knowledge bank for treatment of global
infectious disease. We need to work to protect our common European values
together as an international community of privacy and confidentiality. This is our
“The role of ‘Call to Arms’ and our challenge to all
to build our data health models, our
standardization in the connectivity services and our ability to ETSI members, Standards Development
fight against Covid-19 serve our health professionals. Organizations and all concerned parties.
was clearly illustrated Join us in ETSI EP eHealth and apply
by the global panic Moving forward your knowledge and experience to the
fight against Covid-19! Through sharing
ordering in March We cannot solve the problems of a our experience today, we will be better
of thousands of pandemic at the flick of a switch. But we prepared for the future.
ventilators and medical should be readying our ICT response for
the next event. Today’s pandemic has
gas equipment.” shown us that while very little of ICT is n Scott Cadzow, Cadzow Communications Ltd
eHealth specific, all of eHealth depends Suno Wood, eG4U, Chair, ETSI EP EHEALTH.
1. https://www.sciencemediacentre.org/expert-reaction-to-updated-report-on-patients-critically-ill-in-intensive-care-with-covid-19-as-published-on-saturday-
by-icnarc-intensive-care-national-audit-research-centre/
2. https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/articles/
coronavirusrelateddeathsbyethnicgroupenglandandwales/2march2020to10april2020
3. https://ec.europa.eu/info/sites/info/files/commission-white-paper-artificial-intelligence-feb2020_en.pdf
ENJOY THE ETSI MAG 11ETSI is pleased to offer you this mask
to protect you and your loved ones.
12 ENJOY THE ETSI MAGE4P
New group for COVID-19
tracing apps interoperability
The work of ISG E4P will facilitate the development of backward-compatible and
interoperable proximity tracing applications to be used to combat pandemics by helping to
break viral transmission chains.
a warning system that A comparison of existing pandemic
directly alerts individuals contact tracing systems is underway
when they have been at and will examine the similarities and
risk of exposure to others differences of the various available or
who have already tested upcoming approaches, in terms of degree
positively for the virus. of interoperability, security aspects,
At the time of writing, use of a centralized or decentralized
European countries are approach, use of particular methods and
starting to open up and technologies, support of different device
travelling in the Schengen platforms, epidemiological value and
area should resume soon. privacy aspects.
Public transport is being
massively used again in Another work undertaken deals with
most cities and restaurants the requirements for pandemic contact
and bars have gradually tracing systems using mobile devices.
reopened. In parallel, the The use cases will address the key
The ETSI Specifications should enable aspects of the system (reliability,
European Centre for Disease Prevention
cross-border interoperability between accuracy, timeliness, privacy, security,
and Control (ECDC) has asserted that the
different proximity tracing and alert
EU border closures are not that effective etc.). Systems should be practical to
systems for current and future health
against the spread of the Coronavirus1. deploy, used by the majority of users
crises. This must also be achieved
In addition to national crowded areas, voluntarily, compliant with the applicable
without compromising users’ anonymity
European member states must consider laws and regulations, and provide
and privacy, and while safeguarding them
cross-border commuters. Working on seamless continuity for people travelling
against exposure to potential cyber-
attacks. ETSI is considering GDPR and applications’ interoperability is therefore between countries.
the EC Communication on Guidance even more important.
As for the interoperability framework,
on Apps supporting the fight against
COVID-19 pandemic in relation to data E4P: a strong it will allow the centralized and
decentralized modes of operation to fully
protection in the development of the
specifications. commitment interoperate. It will cover interoperability
between ROBERT, NHSX, DP3T, DESIRE,
The kick-off meeting of the ISG took
How does it place on 26 May with a record audience
ProntoC2 and other applications/
protocols as well as the different device
work? of 50 people online while the group
itself already comprises 36 global
platforms, some of which may emerge
also during ISG E4P work.
With over 70% of Europeans owning organizations ranging from government
a smartphone, this ubiquitous digital and EC representatives, vendors, The first Bluetooth-based European
technology provides a valuable platform operators and research bodies to ethics, application was launched in France on 2
for tracing infection chains. The proximity legal and cybersecurity players. The June (StopCovid) and was downloaded
of two phones can be determined via second meeting laid the groundwork for more than 600,000 times on that day
Bluetooth or other ultra-low-power priorities and confirmed the tight deadline both from Apple Store and Google
communication technologies. These of the end of the summer to deliver the Play (Android), according to the French
measurements can be mapped into first report. government. So, time is of the essence…
1. https://www.schengenvisainfo.com/news/eu-health-agency-border-closure-pre-travel-tests-are-ineffective-against-coronavirus-spread/
ENJOY THE ETSI MAG 13Interview e-Estonia
In an exclusive interview,
Ms. Anna Piperal,
Managing Director of
e-Estonia Briefing Centre
(e-estonia.com) tells us the
story of one of the world’s
most advanced digital
society and how it helped
the country go through this
unprecedented crisis.
Estonia went through the
transformation of the state role,
how was that possible?
Our digital society started 30 years
ago when we were facing the need
to rebuild everything from scratch
as an independent country
– having no legislation, no
administration, no decent
infrastructure.
Ms. Anna Piperal
Managing Director of the e-Estonia Briefing Centre
Anna (34) is an e-Governance expert, Living in a digital society of Estonia with field helping Estonian exports as well as
e-Estonia Briefing Centre managing education in TalTech in public administration later on taking care of government relations
director, and TED speaker, who is inspiring and technology governance, forged in the infamous inventors of Estonian KSI
the digital transformation of governments Annas’ mission, beliefs, and passion blockchain - company Guardtime. For the
worldwide by sharing insights into building to help others understand the benefits last 7 years, Anna has never been to the
the most digital society in the world - of e-governance and e-services and state office as all needed activities with
e-Estonia. She has hosted hundreds of connecting the stakeholders and Estonian the state, were conducted from home,
delegations and spoke on numerous IT companies to make the magic happen. including naming Annas’ daughter – fully
international events about an e-Estonia In the private sector she has been working online.
success story. majorly in marketing, sales, and advertising
14 ENJOY THE ETSI MAGEstonia wanted to be free from the I see your point, fully digital
Soviet past, therefore our leaders made society but what about privacy and
cybersecurity?
“Because Estonia has
some daring choices, experimenting and
working in public-private partnerships
provided 99% of the
Confidentiality and privacy are very
– at the moment when technology, the important and ensured by an e-ID that
public services over
Internet, computers were just coming 98% of people have. Yet today, reliability the internet for years,
up. We never had the resources neither and integrity of information are just critical COVID19 had not really
financial nor human to copy or digitalize a for operations. For instance, if someone
changes your medical health record, let’s
changed the way we
typical bureaucracy We did it by agreeing
on a few strong, common principles, say allergies, without you or your doctor operate.”
knowing, treatment could be deadly.
redesigning rules and procedures, getting
That’s why the integrity of data, data
rid of unnecessary data collection and
exchange rules, software, and log files is to withstand almost any crisis, may its
task duplication, and becoming open and paramount. We use a form of blockchain nature be military, cyber, natural disaster,
transparent. that we invented back in 2007 to check or pandemic. Yes, our economy will take
and guarantee the integrity of data in the hit, as international business and travel
real-time. Critical data is copied to Data restrictions have a big impact on us, but at
“We became a digital Embassies around the world, to guarantee least our e-state proved to be resilient to
society getting rid operations and safeguard the data. such events.
of unnecessary data
The Estonian Ministry of Economic
collection and task “Critical data is copied Affairs and Communications
duplication.” to Data Embassies launched a hackathons programme?
What was the outcome of it?
around the world, to
guarantee operations The biggest impact of this event was to
Can you introduce the role of the have quick fixes to the situation in Estonia
and safeguard the data.” like online tutoring service, platform
e-Estonia briefing center?
connecting volunteers and at-risk people,
e-Estonia Briefing Centre, hosting around add-ons to smartwatches to check for
11 000 international high-level decision- corona symptoms, online food stores
makers yearly, is a place to learn how the And do you think technology stock displays, coronavirus spread map
e-solutions work and answer all questions
helped you manage the current and so on.
crisis?
about digitalization. Our key added The Global Hack initiative that
value offering lies in arranging a tailored When you think about it, the crisis today followed, allowed us to show Estonian
matchmaking program for the public just revealed everyone’s weaknesses, experimentation and do-it approach to
sector and international companies who some countries in addition to crisis other countries, where we could share
management, were unable to provide our lessons. After applying quick fixes it is
face challenges building digital solutions
public services, hold cabinet meetings, important to take a long-term approach,
in their country. We can imagine, that
open sick leaves, reorganize education, and commit to creating user-friendly,
after the crisis, e-services will become a organize secure data exchange or
hygiene factor, and countries committed user-centric, and secure e-services that
identification while accessing private
have proven as essential nowadays as
to e-governance, will be looking for long- data, or provide support to the businesses
having running water.
term cooperation from both Estonian state in trouble. Because Estonia has provided
experts and Estonian IT companies, who 99% of the public services over the internet
built our resilient system. for years, COVID19 had not changed the
way we operate. We used to name the “After applying
only three services that you could not do quick fixes, long
online – marriage, divorce, and selling
“We can imagine, real-estate. Now, due to a Covid19 effect, term approach and
that after the crisis, this number has dropped to two, as real commitment to
e-services will be estate deals today are also possible to do creating user-friendly,
online. From e-tax, state services portal,
seen as a hygiene e-school, e-health, and e-prescription, to user-centric and
factor and every a multitude of business solutions, there is secure e-services is as
country will commit to no need to visit any state office, as any important as having a
service is available 24/7 upon secure
e-governance.” login with an e-ID, Mobile-ID or Smart-ID
running water.”
options. The e-state is organized in a way
ENJOY THE ETSI MAG 15Interview one2many
The founder of the
Cell Broadcast Dutch specialist
discusses how public
warning technologies
can be harnessed to help
mitigate the current
health crisis.
Maarten Mes
Managing Director, one2many
Maarten Mes is Managing Director acquiring intellectual property rights of
of one2many, a world leader in Cell the Cell Broadcast system from Acision.
Broadcast that was acquired by Maarten previously worked at CMG/
Everbridge in March 2020. He began his LogicaCMG/Acision in various senior
career at KPN Telecom after gaining an management roles, including Head
MSc in electrical engineering in 1993. of Operations EMEA and establishing
In 2007 Maarten founded one2many, CMG’s entity in Japan.
16 ENJOY THE ETSI MAGPublic warning systems are We can help to alert people within specific
essential for governments. areas once an infection case has been
“Going forward
What for you are the most identified. The ability to ‘turn back the
relevant technologies? we’re convinced that clock’ and communicate with residents
dedicated public and roamers who were in a particular area
The mobile phone is the most effective hour or days ago will be crucial in helping
means of reaching people, with European warning is an absolutely
contain a second or third wave.
ownership standing at over 85%. Cell essential part of
Broadcast (CB) and Location Based SMS mitigating the crisis and If an outbreak occurs on foreign soil,
(LB-SMS) are the only two technologies governments must be able to reach their
that fully meet the EU Directive (EECC -
returning to normal.” citizens and provide guidance on how to
2018/1972) on public warning. repatriate or seek assistance in country.
LB-SMS allows identification of the
Cell Broadcast is ideal when there’s an and other disasters. This virus could be number and location of citizens overseas,
urgent need to warn the public of the around for some time. Going forward we’re and to send them targeted SMS.
imminent threat of, say, a pandemic, convinced that dedicated public warning
is an absolutely essential part of mitigating How do you foresee the future
the crisis and returning to normal. after COVID-19? How will your
“Cell Broadcast is ideal industry adapt to this new
Public warning will be increasingly
when there’s an urgent important as governments put in place
environment?
need to warn the public plans to return to normal. Being able to This pandemic underlines the need for
of the imminent threat.” communicate with all stakeholders – based effective communication with citizens. We
on where they live, where they work, where see organizations moving towards digital
they are and where they may be going – will solutions, perhaps more quickly than
industrial or forest fire, severe weather, be crucial. they had planned. Governments across
tsunami or earthquake. Then as the the world will need to learn lessons by
incident evolves, LB-SMS can offer a more When travel resumes, it will be vital for looking at countries that have had effective
tailored approach for coordinating rescue countries to communicate with arriving systems in place.
efforts. Ideally these would complement visitors and stay in touch throughout their
visit. Cell Broadcast could inform people Public warning is an essential part of the
each other within a unified public
that they are entering a COVID-19 zone communication structure, but we’ve also
warning system. Best practice would see
and should take special measurements, seen more technology being used to fight
governments communicating with citizens
throughout the lifecycle of a major incident while LB-SMS enables further targeted
using the most appropriate channels. As communication during their time in the
well as CB and LB-SMS this could include
“Public warning is
country. Even if travel restrictions are
sirens, social media, voice calls to landlines slowly eased, it is expected that local or an essential part of
or digital signage. the communication
At one2many we’re excited about our structure but we’ve also
recent merger with Everbridge. We can “When travel resumes, it seen more technology
now enable both mobile technologies to be will be vital for countries being used to fight the
used through a single platform that’s also
capable of providing data and analytics to communicate with COVID-19 outbreak.”
on how many citizens are reached by CB arriving visitors and stay
and LB-SMS, while protecting individuals’ in touch throughout
privacy. the COVID-19 outbreak. We are glad to
their visit.”
have become part of Everbridge as their
How can these technologies help Critical Event Management (CEM) platform
mitigate coronavirus? helps organizations prepare for and
regional COVID-19 outbreaks could still respond to major incidents of all types.
Look at New Zealand, Taiwan, Greece, the occur. CB could inform people that they
Netherlands and Norway – they’re seen are entering a COVID-19 zone and should I also believe governments should not wait
as countries best handling the crisis. All take special measurements or avoid the to implement public warning systems until
these countries have recently used their area. With LB-SMS we can enable further after the current crisis, but to investigate
national CB and/or LB-SMS alert systems targeted communication during their time now how they can achieve quick wins in
to inform citizens about the changing in the country. their communication infrastructure. Going
situation and give clear instructions. Such forward they can also be used – for example
a system enhances peoples’ trust in their Contact tracing is central to many – in the exit from a lockdown situation or
government’s ability to address COVID-19 countries’ plans to get back to normal. managing further waves of COVID-19.
ENJOY THE ETSI MAG 17Interview TIM
Gabriele tells us how TIM,
Italy, handled the crisis and
outlines the lessons learnt.
As a telco operator, what were the
greatest challenges you had to
face in this special crisis?
Telcos have been one of the “backbones”
in this crisis. All around the world fixed
and mobile traffic somehow exploded
in a few days, growing at an impressive
pace because people, students, remote
workers and families started to use the
network even more than before to stay
in touch, to communicate by video, or for
media consumption.
“Telcos have been one
of the ‘backbones’ in
this crisis.”
Gabriele Elia
Head of Open Innovation and Research, TIM
Gabriele Elia is in TIM Technology After graduating in Electronic Engineering services on broadband and broadcast
innovation department - Standard, from the Polytechnic University of Turin networks, including IPTV and digital
Technical Communication and IPR, and with a PhD in Automation and terrestrial; more recently he followed the
where he is involved with innovation Software Engineering, he joined CSELT development of Open Innovation projects
and the development of European and in 1994, then TILAB, where he began his including the creation and development
national research collaborations and activities with the first Internet services of the “Joint Open Labs” with some of
with universities, the coordination of of Telecom Italia such as Interbusiness, the best Italian universities.
activities related to standardization, the Telecom Online, TIN.IT and others
development of intellectual property, and services on ADSL. He has been involved in
technical communication. the development of “content-to-person”
18 ENJOY THE ETSI MAGEven in the lockdown situation, many level, we have identified and strengthened
businesses could keep on teleworking the connections demanding the highest
traffic volume, and also international
“We have supported
and most students and teachers kept in
touch via remote learning. peering point. companies such as
Commercially, on mobile networks we
those delivering mobile
In Italy for example we measured a growth
suspended traffic quotas so that workers apps for children at
of fixed and mobile traffic of almost
100% at the beginning of March, when all
and students who did not have fixed-line home.”
internet access could keep studying and
schools, universities and most businesses working.
collaboration solutions, connectivity, tools
In the meantime, in April and May and devices to allow remote work and
we accelerated fibre-to-the-cabinet
“In Italy we measured deployment in more than 3000 locations,
study. For the health sector, they worked
on solutions for remote monitoring and
a growth of fixed and in collaboration with the Italian broadband
communication. TIM supported them with
mobile traffic of almost agency Infratel, to reduce the digital
a set of resources in the following areas:
100% at the beginning divide.
connectivity at home; healthcare and
of March.” We focused on communities who were in the elderly; school and entertainment for
need of communication with, for instance, children and teenagers; work and training.
thousands of smartphones and tablets
delivered to schools. In another sector, How do you foresee the future
had to close to limit contacts and prevent
we helped inmates in prisons get in touch after COVID-19; how will your
the spread of the virus. The resilience of with their family members. company adapt to this new
the network we designed and delivered environment?
and what we managed to do in a few For schools, we strongly reinforced the
days to cope with this is really amazing. current smart school platform called We think that this pandemic, very strong
WeSchool that we had developed with especially in the north of Italy, has taught
Spare capacity has been used, new links
one of the startups in our portfolio a few us many things about the importance of
and routers have been delivered and
years ago. telecommunications in our new society.
teleworking has been extensively used: E-commerce, teleworking, remote learning
in TIM for example we have more than We also initiated trial periods of smart
and video streaming have all become part
32,000 teleworkers even for call centres working support tools with major vendors
of everybody’s life, even in Italy, where
and network operating centres. We looked to companies who needed it or wanted to
only 60 or 70% of the population was
try it.
at something similar in the past, and the familiar with the Internet.
story was much different, for example Internally, for employees, a steep
during the so-called Spanish flu in 1918: increase in teleworking was immediately
the telephone network in many big cities introduced: more than 30,000 staff
members in all the Lines – commercial,
“E-commerce,
simply collapsed because operators
customer care, technical, etc. – have been teleworking, remote
(mostly young women) who manually
made each connection between caller and
working from home. learning and video
recipient got sick, and automatic dialling streaming have all
Have you been involved in specific
was not really commonplace at the time! projects related to the crisis?
become part of
everybody’s life.”
How did you support your various The Innovation team has been especially
stakeholders? involved in the support of startups that
are helping in this period: companies that
We decided on a number of measures are delivering mobile apps for children at We have a 99% LTE coverage and a 99%
to support various sectors, professionals home, for example. ADSL coverage and more than 80% of
and individuals. At the technical network the population in Next Generation Fixed
We also supported the city of Turin in the Access Network but we will make sure to
Torino City Love campaign. Torino City
grow even further. 5G is just starting and
“We decided on a Love is an initiative of solidarity and open
will help a lot.
innovation aimed at mobilizing “Torino City
number of measures to Lab” partners and other businesses from The other strong lesson is teleworking.
support various sectors, Italy and beyond to offer free resources, We were prepared to support employees
professionals and actions and skills to support citizens working remotely a few days a month, but
and businesses based in Turin-Piedmont with the extent of teleworking we have
individuals.” during the COVID-19 emergency. For learnt a lot and improved it, both for TIM
work and school, they developed employees and our customers.
ENJOY THE ETSI MAG 19You can also read
