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ccua.com/cusource
SUPPORTING THE SUCCESS OF: We’re your partner in education
CREDIT UNION
Cusource® Professional Development and
Education is here to support the success of
Canadian credit unions. We provide best-in-
class learning solutions year-round for credit
EMPLOYEES, LEADERS
union leaders, employees and board directors.
Our courses have been developed with industry
experts and credit union professionals,
AND BOARD DIRECTORS
covering relevant and timely topics with a
credit union lens and job-specific focus. Our
comprehensive training enhances the skillsets
of learners and can be applied to the job right
away.
We offer over 100 specialized credit union
courses, over 10 certificate courses and
7 nationally-recognized professional
accreditations and designations. We’re also
one of the first institutions in Canada to
offer digital credentials available through our
accreditation programs.
Can’t find what you’re looking for, or want
to customize something for your own credit
union? We can help find an affordable solution
for you.
Get started today!
2 2021 EMPLOYEE CATALOGUE 2021 EMPLOYEE CATALOGUE 3
TABLE OF CONTENTS KNOW YOUR BUSINESS Working with Multi-Purpose / Collateral Mortgages ...... 53
Overview ......................................................................... 37
Community Impact Certificate ....................................... 38 PEOPLE MANAGEMENT & LEADERSHIP
YOUR PARTNER IN LEARNING Customer Service &
Credit Union Financial Management (CUIC 225) ............. 36 Overview ......................................................................... 54
& PROFESSIONAL DEVELOPMENT Integrated Accessibility Standards ................................. 22
Credit Unions: Different by Design (CUIC 201) ............... 38 Discover Your Personal Management Style .................... 55
What We Offer ................................................................. 6 Enterprise Risk Management for Managers .................... 22
Overview of the Credit Union System ............................ 39 eCOACH .......................................................................... 55
Customized Learning Solutions ...................................... 7 Financial Abuse for Older Adults:
Recognize, Review Respond ............................................ 23 Understanding Our Business .......................................... 39 Effective People Management:
Cancellation Policy .......................................................... 7 The Science of Management .......................................... 56
Financial Red Flags for Managers .................................... 23
eLEAD ............................................................................. 56
Flag Financial Crime: Ongoing Learning Series ............... 23 SALES & SERVICE
VIRTUAL CONFERENCES 8 Flag the Money 1 - Building Your Knowledge .................. 24
Everything DiSC 363 for Leaders .................................... 57
Overview ......................................................................... 40
The Heart of Coaching .................................................... 57
Flag the Money 2 - Applying Your Knowledge ................. 24 Contact Centre Kick Start Program ................................ 41
Human Resoures Management (CUIC 325) .................... 58
PROFESSIONAL ACCREDITATIONS Flag the Money 3 – Expand Your Knowledge ................... 24 MSR Start Series ............................................................. 41
Leadership Succession & Continuity:
Overview ......................................................................... 10 Flag the Money for Directors ........................................... 25 Discover Your Personal Workplace Style ........................ 42 The Management Workshop .......................................... 58
Business Designation ...................................................... 11 Flag the Money for Executives ........................................ 25 Member Sales & Service .................................................. 42 Managing Things, Leading People .................................. 58
Financial Service Representation Accreditation ............. 11 Fraud Awareness ............................................................. 25 Discover Your Personal Sales Style .................................. 42 Strategic Management for Credit Union Professionals
Lending Accreditations ................................................... 11 Handling Estates ............................................................. 26 (CUIC 325) ....................................................................... 59
Management Designation ............................................... 11 Case Studies in Handling Estates ................................ 26
WEALTH & INVESTMENT
Member Service Accreditation ....................................... 11 Handling Estates - The Funamentals .......................... 26 PRODUCT KNOWLEDGE COURSES
Overview ......................................................................... 43
Maintaining a Harassment Free Workplace 26 Overview ......................................................................... 60
#beyondtransactional .................................................... 44
Manitoba Accessibility Customer Service ...................... 28
AGRICULTURAL LENDING COURSES Wealth Scenarios & Conversation Starters .................... 44 Making It Easy for Our Members with Apple Pay............. 61
Percipio Compliance – Additional Compliance Courses
Overview ......................................................................... 12 through Skillsoft.............................................................. 28 Making It Easy for Our Members with Google Pay .......... 61
Advanced Agricultural Financial Statement Analysis ..... 12 Preventing Workplace Harassment ................................ 28 FINANCIAL SERVICES REPRESENTATIVE Making It Easy for Our Members with Samsung Pay ....... 61
Agricultural Credit: Problem Accounts & Collections ..... 13 Privacy Training .............................................................. 29 (FSR) COURSES
Product & Services (CUIC 185) ....................................... 62
Agricultural Financial Statement Analysis ...................... 13 Privacy Officer Training ............................................... 29 Overview ......................................................................... 45
Ramped Up & Ready for RRSP Season ............................ 62
Agricultural Lending (CUIC 346) ...................................... 13 Your Role in Privacy & Information Security ................ 29 A Frontline Guide to the Mutal Fund Industry ................. 47
Registered Education Savings Plan (RESP) .................... 62
Power of Attorney 29 Advanced RRSP Strategies ............................................. 47
RESPs: The Fundamentals .......................................... 62
COMMERICIAL / BUSINESS LENDING COURSES Robbery Preparedness .................................................... 30 Applied Financial Guidance eClass .................................. 48
RRIFs - The Fundamentals .............................................. 63
Workplace Safety Awareness for Supervisors ................ 30 Core Credit Knowledge ................................................... 48
Overview ......................................................................... 14 Registered Retirement Savings Plan (RRSP) .................. 63
Workplace Safety Awareness for Workers ...................... 30 Dealing with Advanced RRIF Accounts ........................... 48
Advanced Business Lending ........................................... 15 RRSPs: The Basics ........................................................ 63
FSR Start Series .............................................................. 49
Applied Business Lending ............................................... 15 RRSPs: The Fundamentals ........................................... 63
Know Your Member, Manage Your Risk ........................ 49
Business Lending (CUIC 345) .......................................... 15 CONSUMER & PERSONAL LENDING COURSES Tax-Free Savings Account (TFAS) .................................. 64
Loan & Investment Strategies in Action ...................... 49
Business Professional Development Program (BPDP) .... 16 Overview ......................................................................... 32 TFSAs: The Fundamentals .......................................... 64
Managing the Chronic Credit Seeker ........................... 49
Business Structures in Canada ........................................ 16 Applied Consumer Lending ............................................. 33 Term Deposits - The Fundamentals............................... 64
Reading & Interpreting a Credit Report ....................... 50
Commercial Loan Collection ........................................... 16 Applied Delinquency & Collections ................................. 33
Reading & Interpreting Financial Statements ............. 50
Commercial Real Estate Lending .................................... 17 Applied Residential Mortgage Lending ........................... 34 PARTNER PROGRAMS & TRAINING COURSES
Recommending Insured
Financial Statement Composition .................................. 17 Case Studies in Advanced Mortgages with Improvements ................................... 50 Overview ......................................................................... 65
Introduction to Business Financial Statement Analysis . 17 Residential Construction Financing ................................ 34
Trusts, Powers of Attorney of Other Conservations ... 51 Everything DiSC .............................................................. 66
Consumer & Residential Mortgage Lending (CUIC 210) .. 34
Your Role in Asset Liability Management ..................... 51 Harvard ManageMentor .................................................. 67
Fundamentals of Personal Financial Planning
COMPLIANCE & RISK (CUIC 240) ........................................................................ 35 Managing High-Income, High Net-Worth Members ....... 51 Risk Management Association (RMA) ............................. 67
Overview ......................................................................... 18 Residential Construction Financing ................................ 35 Product & Service Knowledge Assesment ...................... 52 Skillsoft ........................................................................... 68
Anti-Money Laundering & Risk-Based Lending ......................................................... 35 Spotting Quality Referrals .............................................. 52 The Learning Edge .......................................................... 69
Counter Terrorist Financing: Carl’s Story ....................... 20
Self-Employed Borrowers ................................................ 36 Talking Pensions at any Life Stage .................................. 52
Card Fraud ....................................................................... 20
Small Claims & Security Realization ................................. 36 Understanding Time Value of Money .............................. 53
Certified Executor Advisor
Designation Program (CICEA) ......................................... 21
Code of Conduct: Your Guide For Expected Ethical &
21
Legal Behaviour in the Workplace ...................................
Compliance Officer’s Presentation Package .................. 22
4 2021 EMPLOYEE CATALOGUE 2021 EMPLOYEE CATALOGUE 5
YOUR PARTNER IN LEARNING
& PROFESSIONAL DEVELOPMENT
Customized
Learning Solutions
We work together with our industry to develop the next generation of leaders for credit unions.
We provide best-in-class learning solutions for credit union leaders, employees and board
directors. Our comprehensive programs are designed specifically for credit unions by industry
experts and credit union professionals.
What we offer
Need to develop your own
customized program?
We offer training and development in a variety of formats to accommodate different learning
styles and learning objectives.
Save time and money by
eLearning Online eLearning modules that you can complete at your own pace.
working with us!
eClass (instructor-led) A series of online, instructor-led sessions with homework assignments.
Courses that can be hosted as classroom sessions in your region or at your
Classroom (instructor-led)
credit union upon request.
Audio based modules which can be accessed and listened to at the learner’s
Podcasts
convenience.
We offer three different Joint Venture Model Crowd Funding Model Fully Customized Model
Virtual Conferences A series of online, role-specific webinar sessions. development models to A new course is developed Combining budgets and For credit unions that
with a credit union partner. efforts on common areas of require organization-specific
meet your budget and information or branding.
needs with multiple credit
CUIC Self-Study or Cohort
In-depth nationally recognized courses that can lead to a professional customization needs: unions.
accreditation or designation.
Facilitated courses or programs that combine online or audio components
Blended Learning
with instructor-led activities.
Throughout the catalogue, you will see a ‘delivery type’ section under each course, look for the
icons above to help you identify how the content will be presented.
How to Register A cancellation of an enrollment in an instructor-
All of our courses and programs are offered through led or eClassroom session, virtual conference or
our new learning portal, CCUA Campus. To register webinar may be made without penalty if received in
for any of our courses, CCUA Campus login will advance of the registration deadline. No-shows will
be required. To create an account, please contact be charged 100% of the published price.
Position Roadmaps & Workbooks
clientsolutions@ccua.com. Once you are all set Cancellations of an eLearning course or license
Our position-specific roadmaps point employees to appropriate learning at may be processed within 10 business days of the
up, you can use the registration links within this
all levels of their career. It’s a great place to start when developing a learning purchase and will qualify for a full refund provided
catalogue to start learning!
curriculum and the accompanying workbook helps track progress. the course or license has not been launched. Except
Contact Us for the cancellation policy described above, all other
Visit ccua.com/cusource to access the position roadmaps. course payments and fees are non-refundable.
Learn more at www.ccua.com/cusource or contact
Client Solutions with any questions:
clientsolutions@ccua.com It is expected that learners will assess the
1.888.367.1386 appropriateness of training by reviewing the course
Monday to Friday - 9:00 a.m. to 6:00 p.m. ET descriptions and schedules in advance of purchase
Cancellation Policy or registration.
6 2021 EMPLOYEE CATALOGUE 2021 EMPLOYEE CATALOGUE 7
2021 VIRTUAL CONFERENCE
Developing Skills in our Changing World of Work
Join us on March 4, 2021 for our NEW 2021 Virtual Conference. This year’s virtual conference will offer
multiple sessions across four different streams. 2021 VIRTUAL CONFERENCE
Access in-demand and highly requested skill development sessions across the areas of human resources,
personal skill development, leadership and member relations. Mix and match any session to customize your
learning experience!
Event Schedule:
2021 Virtual Conference: Developing Skills in our Changing World of Work
12:00 - 12:10 ET Welcome
12:10 - 12:25 ET Opening keynote
Personal Skill Leadership
Member Relations HR Insights
Track Development (formerly Front Line
(formerly Manager
(formerly HR virtual
(formerly Admin / Supervisor virtual
virtual conference) conference)
virtual conference) conference)
Managing
Top 5 Project Truly Meaningful
Absenteeism/
Management Conversations:
12:30 - 1:15 ET TBC Managing
Tips for Planning Value Based Sales/
Employees in a High
a Virtual Event. Solutions
Risk World
Build Member Stress Management
Converting to an
Practical Ways to Relationships and During
1:30 - 2:15 ET Outcome Based
Prioritize Your Work Trust in a Digital Organizational
Workforce
Environment Change
2:15 - 2:45 ET Speed networking
2:45 - 3:30 ET Influencing Without a Title Unconscious Bias / Inclusion
3:30 - 3:45 ET Closing remarks
Save 20% when you register before January 21st with our early bird promotion! For questions about
registration or group pricing, contact Client Solutions at 1.888.367.1386 or clientsolutions@ccua.com. Focused on your “I really enjoyed the Frontline Virtual Conference and found it
really informative. I shared what I learned with the rest of my
co-workers and they all thought it was valuable as well.”
LEARN MORE & REGISTER
credit union needs Recent participant, Diamond North Credit Union
8 2021 EMPLOYEE CATALOGUE 2021 EMPLOYEE CATALOGUE 9
PROFESSIONAL ACCREDITATIONS
The Credit Union Institute of Canada (CUIC®) has been providing university-level courses, professional Service Accreditation
designations and accreditations for more than 45 years. These are specifically designed for Canadian credit
union employees and board of directors. They are jointly developed and updated annually by CUIC and MEMBER SERVICE REPRESENTATIVE (MSR)
Dalhousie University, with support from credit union experts. They meet the high standards and rigour of The individuals who earn this one-of-a-kind credential
academic learning, while providing the advanced industry and job-specific knowledge required for long-term need to meet a series of rigorous knowledge and
professional growth. performance standards that both raise the bar on sales
and service excellence, and recognize their invaluable
role as ambassadors for their credit unions. An average
Overview of 40 employees earn this credential each year.
NATIONALLY RECOGNIZED
FINANCIAL SERVICE REPRESENTATIVE (FSR)
Credit unions across the country
This well-rounded accreditation is nationally
respect the rigour of the CUIC
recognized as providing an academic level of
content, and so many have incorporated them
professional development for learners who assist
into position requirements. As a result, earning
members by providing wise guidance during wealth
a designation/accreditation gives you credibility,
and lending discussions. This program is a result of
promotability, and transferability – to say nothing
a content development partnership with four credit
of a sense of pride in your accomplishment! Business Designation unions in Manitoba.
RELEVANT UNIVERSITY-LEVEL COURSES FELLOW OF THE CREDIT UNION INSTITUTE OF
Since 1991 Dalhousie University has been our academic NEW DIGITAL CREDENTIALS CANADA (FCUIC) Lending Accreditations
partner to develop content and standards for courses This 8-course* designation program provides a balanced BUSINESS LENDER
and professional designations and accreditations. CUIC is one of the first institutions in Canada to offer overview of key competency areas in general business
digital credentials to its learners. Share your CUIC management and requires 2 years full-time experience This accreditation lets learners develop their business
Our credit union-specific courses are jointly developed accomplishments online in 3 easy steps: in the co-operative financial services industry. Upon lending bench strength through various training
by Dalhousie University and subject matter experts completion, you will become a “Fellow of Credit Union methods. It takes lenders from foundational knowledge
within the credit union system. This committee Institute of Canada”. The FCUIC designation is awarded to complex credit situations, using real-life case studies
approach ensures that content meets university 1 LEARN IT jointly by CUIC Inc. and Dalhousie University. that reflect their day-to-day reality. The result: credit
standards and is relevant to the business, an important Enroll in the accreditation or unions are more competitive, and that’s just good
factor when you want to transfer credits. designation program of your business!
choice Management Designation
SELF-STUDY OR COHORT CONSUMER & RESIDENTIAL MORTGAGE LENDER
ASSOCIATE OF THE CREDIT UNION INSTITUTE OF
CANADA (ACUIC) Personal lending is an important part of the credit union
CUIC courses are available in two formats:
business. This accreditation is a cornerstone for a career
Self-Study
2 EARN IT
This 13-course* designation program is designed to give
you an in-depth understanding of the key competency
in personal lending. Learners who earn this accreditation
have a firm foundation for making sound credit decisions
Learners register at any time during the year and work Receive a digital credential upon areas in credit union business management and requires
and an approach to service that sets them apart. It’s all
through the study guide at their own pace until their successful completion of each the equivalent of 5 years’ experience in the financial
level of the program about managing risk and building lasting relationships.
selected exam date. The final grade is solely based on services industry. Upon completion, you will become an
the exam. “Associate of Credit Union Institute of Canada”.
Cohort The ACUIC designation is awarded jointly by CUIC Inc. Get Started
Includes online class sessions to support the learner
while they work their way through the study guide.
3 SHARE IT
and Dalhousie University.
CUIC courses throughout the catalogue are marked
Participants receive the added benefit of a subject Promote your accomplishments * Credits from completed business degrees or with a blue CUIC logo and the Self-Study or
expert who will guide them through the course online, on social media and on
certificates may be transferable. Cohort icon to help you identify them. Learn more at:
materials and provide current credit union examples. your email signature ccua.com/cuic
10 2021 EMPLOYEE CATALOGUE 2021 EMPLOYEE CATALOGUE 11
AGRICULTURAL LENDING COURSES AGRICULTURAL LENDING COURSES
Agricultural Credit: Program Accounts & Collections
HELP YOUR LOCAL Designed to enhance skills with problem accounts and collections, this challenging workshop will explore
early detection and diagnosis of farm financial problems, negotiation and mediation, and security recovery
FARMERS GROW issues. You will leave with an increased awareness of the global issues that affect agriculture, a better
understanding of the changing landscape of agriculture, and enhanced negotiation skills to work with
mediation boards and reach creative solutions.
This is considered a difficult course with a substantial amount of information.
AUDIENCE Experienced agricultural lenders, collection staff and loans managers
DURATION 4 days CONTACT US
Agricultural Financial Statement Analysis
Agricultural lending can be challenging and high risk, which is why it is so important to know how Are you new to agricultural lending and looking for the skills you need to start developing your career? Using
to properly assess and evaluate these businesses before a loan agreement is reached, how to case studies and group discussion, this course will provide you with the knowledge and tools you need to
structure the loan in the best interest of your credit union and how to manage accounts that undertake agricultural credit analysis, loan structuring, monitoring, and the management of problem loans.
default. Our agriculture courses cover these topics and more.
AUDIENCE New agricultural lenders
CONTACT US
DURATION 4 days
TYPES OF LEARNING
AGRICULTURAL LENDING COURSES Self-Study
Classroom
Cohort
Advanced Agricultural Statement Analysis
Agricultural Credit: Program Accounts & Collections
Agricultural Lending (CUIC 346)
Agricultural Financial Statement Analysis
This course addresses factors and issues associated with agricultural lending – farm
financial accounting and financial statement analysis, agricultural production and marketing,
Agricultural Lending (CUIC 346) agribusiness development, taxation, appraisal of assets and security, agricultural law, and
agricultural loan administration.
Contact clientsolutions@ccua.com to set up our classroom sessions at your credit union.
This is a CUIC® course, designed with Dalhousie University.
AUDIENCE All agricultural lenders
DURATION 15 weeks REGISTER
CREDIT FOR Management Studies Program
Advanced Agricultural Financial Statement Analysis
Building on prior knowledge, this course will provide an in-depth perspective on advanced financial
statement analysis, evaluation of business expansion, risk assessment and the future of Canadian
agriculture. You will analyze real-life case studies, utilizing historical financial information together with
farm financial analysis software output, to provide information that can be used to create financial
benchmarks.
AUDIENCE Experienced agricultural lenders
CONTACT US
DURATION 4 days
12 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 13
COMMERCIAL/BUSINESS LENDING COURSES COMMERCIAL/BUSINESS LENDING COURSES
Advanced Business Lending
BETTER SERVE You will learn about complex deals including the non-traditional SME borrower and syndicated
lending. Working together with your peers and facilitator, you will work through exercises and
BUSINESS case studies to expand your knowledge, and will leave with the skills required to meet the
MEMBERS challenges facing individuals with senior levels of responsibility.
AUDIENCE Commercial lending managers or those advancing to senior roles
DURATION 2 days or 5 sessions (90 minutes each) REGISTER
CREDIT FOR Accredited Business Lender Program
Applied Business Lending
Through case studies, analysis and discussion, this course
offers the aspiring and seasoned business lender an
opportunity to learn and reinforce the fundamental
concepts, skills and behaviours required to make sound
lending decisions. You will create financial, industry,
business, and management analysis documents, perform
analyses of working capital and cash flow, and demonstrate
the ability to make appropriate credit determinations.
It takes a lot of heart, determination and courage to start a business. Business owners need Pre-requisite: Completion of the Business Lending (CUIC 345)
trusted financial advice and support to help them succeed. We offer courses for learners at any or one year of experience in business lending. 92% of recent participants said they
experience level to gain, and expand on, the applicable skills needed to make well-informed would recommend this course to others.
lending decisions. AUDIENCE Employees with experience in financial
statement analysis
DURATION 2 days or 4 online sessions (90 minutes each)
TYPES OF LEARNING CREDIT FOR Accredited Business Lender Program REGISTER
COMMERCIAL/BUSINESS LENDING COURSES Self-Study
eLearning eClass Classroom
Cohort
Advanced Business Lending
Applied Business Lending 11-15
Business Lending (CUIC 345)
Business Lending (CUIC 345)
This course focuses on the key concepts related to business loans, from administration
Business Professional Development Program (BPDP)
to underwriting. Learners should have a solid understanding of financial statement
Business Structures in Canada analysis for this course.
Commercial Loan Collection This is a CUIC® course, designed with Dalhousie University.
Commercial Real Estate Lending
AUDIENCE All commercial/business lenders
Financial Statement Composition DURATION 15 weeks REGISTER
CREDIT FOR Accredited Business Lender Program & Management Studies Program
Introduction to Business Financial Statement Analysis
Contact clientsolutions@ccua.com to set up our classroom sessions at your credit union.
14 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 15
COMMERCIAL/BUSINESS LENDING COURSES COMMERCIAL/BUSINESS LENDING COURSES
Business Professional Development Program (BPDP) Commercial Real Estate Lending (CUIC 350)
The Business Professional Development Program is a premier learning program for employees who deliver Building on the skills developed in CUIC 345 Business Lending, this 8-module
services to member business owners across the credit union system. The program’s design accommodates course focuses on commercial real estate lending. The course takes students from
employees at all levels of experience and tenure regardless of role including partners from: cash foundational concepts to complex lending situations including the underwriting
management, credit risk and underwriting. of multi-tenant projects, condominium financing and sub-division development.
To reinforce both learning and applying real estate lending concepts, the course
There are 21 sessions in the BPDP program that take place throughout the year. Sessions cover topics that includes templates, multiple examples, mini-cases and content review questions.
have been identified by credit union leaders as learning opportunities. Those who complete all 21 sessions,
and submit the three knowledge assessments, will be awarded a certificate of completion. Alternatively, This is a CUIC® course, designed with Dalhousie University.
learners can complete any number of individual sessions.
AUDIENCE Consumer mortgage lenders
AUDIENCE Employees delivering services to member business owners REGISTER DURATION 15 weeks REGISTER
DURATION 60 minutes per session CREDIT FOR Accredited Commercial Lender Program and Management Studies Program
Business Structures in Canada Financial Statement Composition
According to Statistics Canada, small business comprises 99% of the total business ownership in Canada. Credit union professionals are regularly presented with financial statements from their members. But
For this reason, this business segment is often vital to your credit union and community. This course what needs to be accounted for in each statement? What should you be looking at and why? This course
introduces you to the forms of business ownership, as well as the advantages and disadvantages of each. explores the balance sheet, income statement, statement of cash flow, and retained earnings. By focusing
Whether you are opening a new account or considering a loan request, you will develop the background on increasing awareness of how financial statements are structured and what each component of the
knowledge you need to manage risk from the start. statement means, you will learn what type of information you can expect to find in each section, and
understand how to use them separately and together.
This course is a pre-requisite for several courses in the Personal Lending and Business Lending streams.
AUDIENCE New commercial lenders, business account representatives,
AUDIENCE Consumer and business lenders loan administrators, consumer lenders REGISTER
REGISTER
DURATION 30 minutes DURATION 3 sessions (90 minutes each)
Commercial Loan Collection Introduction to Business Financial Statement Analysis
Supporting continued development within your commercial lending or collection role, this course will Advance your understanding of financial statements with this interactive course focused on reading and
explore risk mitigation, loan portfolio preservation, and identifying the warning signs of default and analyzing various financial statements and ratios from a lender’s perspective. Designed with the new
bankruptcy. Upon completion of this course, you will leave with tips and tools you can apply immediately. commercial lending officer in mind, you will explore how to assess a business’ financial position based
on their financial statements and determine their credit worthiness for both short- and longterm debt
AUDIENCE Consumer loan administrators, lenders and managers repaymenwt. You will leave with the knowledge and confidence you need to make better informed credit
REGISTER
DURATION 3 days decisions for both your credit union and your member.
AUDIENCE Commercial administrators and new lenders (up to 1 year of
underwriting experience) REGISTER
DURATION 5 sessions (120 minutes each)
16 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 17
COMPLIANCE & RISK COURSES COMPLIANCE & RISK COURSES
Compliance Officer’s Presentation Package
PROTECT YOUR Customer Service and Integrated Accessibility Standards - Ontario Requirement
CREDIT UNION Enterprise Risk Management for Managers
Financial Abuse of Older Adults: Recognize, Review, Respond*
Financial Red Flags for Managers
Flag Financial Crime: Ongoing Learning Series
Flag the MoneyTM 1 - Building Your Knowledge
Flag the MoneyTM 2 - Applying Your Knowledge
Flag the Money™ 3 – Expand Your Knowledge
Flag the MoneyTM for Directors
Flag the MoneyTM for Executives
Fraud Awareness x-x x-x
Case Studies in Handling Estates
Handling Estates - The Fundamentals
Maintaining a Harassment Free Workplace x-x x-x
Manitoba Accessibility Customer Service
Percipio Compliance – Additional Compliance Courses through Skillsoft
We have you covered for all your compliance and risk management training needs. Protect your Power of Attorney x-x x-x
credit union from potential fraud and financial crime, stay up to date on the latest compliance
Privacy Officer Training
requirements and much more! Our courses have been developed in partnership with Canadian
credit unions and industry experts and meet all current training requirements. Your Role in Privacy and Information Security
Preventing Harassment and Violence in the Canadian Workplace
Preventing Workplace Harassment
TYPES OF LEARNING
COMPLIANCE & RISK
eLearning eClass Classroom Robbery Preparedness
Anti-Money Laundering and Counter-Terrorist Financing: Carl’s Story x-x x-x Workplace Safety Awareness for Supervisors
Card Fraud x-x x-x Workplace Safety Awareness for Workers
Certified Executor Advisor Designation Program (CICEA)
Contact clientsolutions@ccua.com to set up our classroom sessions at your credit union.
Code of Conduct: Your Guide For Expected Ethical & Legal Behaviour in the Workplace x-x x-x
18 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 19COMPLIANCE & RISK COURSES COMPLIANCE & RISK COURSES
Anti-Money Laundering and Counter-Terrorist Financing: Carl’s Story Certified Executor Advisor Designation Program (CICEA)
An educational 14-minute video that brings anti-money laundering (AML) and This course introduces you to a roadmap of steps within the stages of handling a
counter-terrorist financing (CTF) to life. Carl’s Story follows Carl and his team of deceased member’s account. These steps ensure that both the members’ assets
placement specialists as they try to launder their criminal profits through several and the credit union are protected. After completing this course, you will be well-
different industries, including financial institutions. This video illustrates the important rehearsed in the fundamental terminology required to handle an estate account
role of trained employees in detecting and reporting suspicious transactions. effectively. You will also have tools at your disposal for frequently asked questions.
Offered as an annual license. The full on-line curriculum consists of 7 modules, followed by a comprehensive one hour examination.
AUDIENCE All employees The modules are:
CONTACT US • Getting Started; Duties of an Executor / Executrix
DURATION 14 minutes
• Financial Considerations
• Property
• Trusts
• The Estate and Probate
New course: Card Fraud • Challenges of Estate Administration
• Benefits of the CEA
The preference to use debit or credit cards brings a greater need to safeguard the sensitive data and
personal information on these cards from theft. This 20-minute interactive, online course provides Upon completion of all modules and a successful examination (passing grade of 70%), the candidate will be
employees with: awarded the CEA designation by the Canadian Institute of Certified Executor Advisors (CICEA cicea.ca)
• an overview of card fraud, including the different types of card transactions
AUDIENCE Member service representatives
• an introduction to the common methods criminals use to steal cards and card data REGISTER
DURATION 7 modules plus exam
• an introduction to ATM and POS terminal tampering
• an overview of chip (i.e., EMV) technology and its benefits
• techniques and best practices for protecting our members from card fraud
AUDIENCE All employees
REGISTER
New course: Code of Conduct: Your Guide For Expected Ethical & Legal
DURATION 20 minutes Behaviour in the Workplace
The Code of Conduct (the “Code”) outlines the expected standards of ethical and legal behaviour required
by all employees, regardless of location, role or level of seniority. This 20-minute online course provides
employees with an opportunity to review the Code and test their knowledge of the key terms, principles
and best practices required to comply with the Code, including:
• a link to the Code of Conduct
• an overview of the Code and its importance;
• and best practices to demonstrate the expected ethical and legal
behaviour in the workplace
AUDIENCE All employees
REGISTER
DURATION 20 minutes
20 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 21COMPLIANCE & RISK COURSES COMPLIANCE & RISK COURSES
Compliance Officer’s Presentation Package Financial Abuse of Older Adults: Recognize, Review, Respond*
This training package is designed for use by compliance officers to educate This award-winning course provides an in-depth look at how older members can become
directors, executives and senior managers on anti-money laundering (AML) and victims of financial abuse by family, friends or caregivers. True-to-life video scenarios show
counter-terrorist financing (CTF), and the credit union’s own AML regime. The examples of how the credit union can help. This program will develop your ability to recognize
package includes a preparation guide, a customizable, fully scripted PowerPoint™ financial abuse, review your options and respond constructively. The course explores topics
presentation, and a one-year license for the Carl’s Story video. based on abuse of assets, credit, and Power of Attorney. It ends with a short test and includes
downloadable reference material as well as links to federal, provincial and local services.
AUDIENCE Compliance officers presenting to directors, executives, CONTACT US *This course now qualifies for 1 CE credit for those with a PFP® designation through the Canadian
and senior managers Securities Institute (CSI).
AUDIENCE All employees
REGISTER
DURATION 25 minutes
Customer Service and Integrated Accessibility Standards
- Ontario Requirement
The objective of this program is to provide you with the practical knowledge and skills required to create
an inclusive, safe, and welcoming workplace. This course includes interactive exercises with scenarios you Financial Red Flags for Managers
may encounter when working with colleagues or customers who have disabilities. Upon completion, you
will be able to describe key components of the Accessibility for Ontarians with Disabilities Act (AODA) and Venturing beyond basic financial statements, this course will increase your understanding of new
Human Rights Code in relation to your workplace. You will understand your responsibilities and rights in the governance trends as they apply to financial rules. The insights explored will examine why financial literacy
workplace under AODA and the Integrated Accessibility Standards Regulation (IASR). is needed, how to recognize red flags and how to support financial reporting decisions by challenging
assumptions. While you renew the strategic, ethical perspective you bring to financial reporting, you will be
provided valuable opportunities to discuss how to forge new business relationships with your board.
AUDIENCE All employees
REGISTER
DURATION 30 minutes
AUDIENCE Management
CONTACT US
DURATION 1 day
Enterprise Risk Management for Managers
Credit unions are all about serving their members’ needs while taking risks. Every transaction and each Flag Financial Crime: Ongoing Learning Series
decision made has an element of risk to it. How do “well run” financial institutions identify, organize and
measure this risk? What risks are important for credit unions to explicitly manage? This course builds on This series of micro-learning courses keeps anti-money laundering and financial crime issues in the
the concepts of enterprise risk management and will address concerns with developing an approach to forefront of the minds of your entire staff. Key concepts from the annual Flag the Money courses are
managing risk. It will focus on risk that is important to manage and examine different types of risk: credit, reinforced and related financial crime topics are introduced. Compliance officers can respond quickly to
changes in legislation and FINTRAC Guidance with timely updates.
regulatory, operating, and reputational.
Each microlearning module is 3–9 minutes long. These highly-concentrated lessons include new financial
AUDIENCE CEOs/General Managers, CFOs, and risk management officers crime subjects not addressed in your annual AML training, such as sanctions, short updates to highlight
CONTACT US
DURATION 1 day FINTRAC’s newest releases such as their “Red flags related to terrorist financing,” skill-building exercises
that help front line staff “Ask Good Questions” and hot topics like “Human Trafficking.” Compliance officers
may suggest topics or offer case studies for future modules.
AUDIENCE Credit union employees at all levels
REGISTER
DURATION 72 minutes in total (12 lessons, 3-9 minutes per lesson)
22 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 23COMPLIANCE & RISK COURSES COMPLIANCE & RISK COURSES
Flag the MoneyTM 1 - Building Your Knowledge Flag the MoneyTM for Directors
This award-winning course builds a critical foundation of risk-based, anti-money This course focuses on the governance information needed to effectively oversee
laundering (AML) and counter-terrorist financing (CTF) knowledge. It includes the anti-money laundering (AML) compliance regime at your credit union both as a
role-specific information and assessments for various employee groups. After standalone program and as a key component of enterprise risk management. After
completing this course, participants will know the three stages of money laundering, building a strong foundation of AML and counter‑terrorist financing (CTF) knowledge
sources of terrorist financing, and relevant examples of methods used by criminals through interactive exercises and interviews with experts, you will focus on specific
and terrorists. Participants will also learn which government agencies require reports information that your board needs from the compliance officer to ensure that their
and records under the Proceeds of Crime (Money Laundering) and Terrorist Financing AML/CTT program meets legal and social obligations while protecting the credit
(PCMLTF) Regulations. union’s assets and reputation.
AUDIENCE All employees AUDIENCE Board members
REGISTER REGISTER
DURATION 75 minutes DURATION 35 minutes
Flag the MoneyTM 2 - Applying Your Knowledge Flag the MoneyTM for Executives
This highly engaging course is designed for employees who have completed Flag This course focuses on the information needed to effectively manage the
the Money™ in a previous year. It reinforces a strong foundation of anti-money anti-money laundering (AML) compliance regime at your credit union both as an
laundering (AML) and counter‑terrorist financing (CTF) knowledge by leveraging independent program and as a key component of enterprise risk management.
role-specific information. This course features case studies based on examples After building a strong foundation of AML and counter‑terrorist financing (CTF)
provided by credit union compliance specialists, video interviews with subject knowledge through interactive exercises and interviews with experts, you will focus on
matter experts, and role-playing exercises to help employees learn how to ask specifics needed from the compliance officer to ensure that your AML/CTF program
the right questions. meets or exceeds legal and social obligations while protecting your credit union’s assets
and reputation.
AUDIENCE All employees who have completed Flag the Money 1
REGISTER
DURATION 65 minutes AUDIENCE Senior management and executive teams
REGISTER
DURATION 35 minutes
Flag the MoneyTM 3 - Expand Your Knowledge
New course: Fraud Awareness
This compact 30-minute online course provides deeper insights into crucial
compliance topics such as beneficial ownership and PEPs (politically exposed Today, our members have a wider choice of products, technology and services than ever before. These
persons). It is intended for staff who have taken Flag the Money 1 and 2 in previous choices, however, bring with them a greater need to safeguard against financial fraud to protect their personal,
years. The content expands the employees’ understanding of anti-money laundering business and financial information. This 20-minute interactive, online course provides employees with:
activities by showing their relationship to other financial crimes such as bribery and
corruption or fraud. Our new dramatic video introduces Sandra, the hard-working • an overview of fraud, including the different types and the potential impacts;
compliance officer who listens carefully as various staff members point out unusual • common methods criminals use to commit fraud; and
transactions in the business account of “Chez Maurice,” a local restaurant. As the • techniques and best practices for protecting our members—and the credit union—from fraud.
pieces fall into place, Sandra uncovers the financial trail of bribery and corruption
which contributes to the police investigation of a provincial politician and her AUDIENCE All employees
husband, the credit union member who owns “Chez Maurice.” REGISTER
DURATION 20 minutes
AUDIENCE Credit union employees at all levels who have completed Flag the Money
1—Build Your Knowledge and Flag the Money 2—Apply Your Knowledge REGISTER
DURATION 30 minutes, including completion of the assessment
24 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 25COMPLIANCE & RISK COURSES
Handling Estates - The Fundamentals
This course introduces you to a roadmap of steps within the stages of handling a deceased member’s
account. These steps ensure that both the members’ assets and the credit union are protected. After
completing this course, you will be well-rehearsed in the fundamental terminology required to handle an
estate account effectively. You will also have tools at your disposal for frequently asked questions.
AUDIENCE All employees requiring an introduction to handling member estates
REGISTER
DURATION 60 minutes
Case Studies in Handling Estates
Through case studies, group work and interactive analysis, this course will focus on a systematic, five-step
approach to handling estates. You will work through common estate scenarios with escalating levels of
challenges and complexity, concentrating on mitigating potential liabilities, preserving the member’s assets
and protecting the interests of your credit union.
AUDIENCE Member service representatives
CONTACT US
DURATION 4 sessions (90 minutes each)
New course: Maintaining a Harassment Free Workplace
A safe and healthy workplace is everyone’s responsibility.This 30-minute interactive, online course is the
Expand your mind.
Earn credibility.
cornerstone for understanding our role in helping create and maintain an inclusive and respectful workplace,
free from bullying, discrimination and violence.
Learners will be provided with an introduction to:
• the legislation in place to prevent workplace harassment
Grow your career.
• the types of behavior that constitute harassment, bullying, and workplace violence
• their responsibilities to recognize and report inappropriate conduct
AUDIENCE All employees
REGISTER
DURATION 20 minutes
Academic courses, accreditations, and designations
for the professional development of credit union
employees and directors.
26 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Learn more on pages 10-11 of this catalogue or visit ccua.com/cuicCOMPLIANCE & RISK COURSES COMPLIANCE & RISK COURSES
Manitoba Accessibility Customer Service Privacy Officer Training
The Manitoba Accessibility Customer Service e-learning program presents an interactive design for Are you aware of how significantly recent privacy
education and training under the Accessible Customer Service Standard. The goal of this training program developments impact your credit union? Does your credit
is to give participants knowledge and information which they can apply to working with and serving people union have the necessary safeguards in place to reduce
with disabilities. the risk of a privacy or security breach? In this course, we
discuss hot topics in privacy and review legislative changes
AUDIENCE All employees (Mandatory for Manitoba) and recent investigations. You will gain valuable insight into
REGISTER the importance of applicable privacy laws and compliance,
DURATION 25 minutes
the changing technological landscape and their impact on 100% of recent participants said they
would recommend this course to others.
privacy, and strategies to better safeguard information.
AUDIENCE Privacy officers, risk management officers, and
Percipio Compliance – Additional Compliance Courses through Skillsoft staff with responsibilities for vendor oversight
REGISTER
DURATION 3 sessions (60 minutes each)
Starting in January 2020 we’re offering a collection of compliance-related eLearning from Skillsoft all at the
affordable price $9 per course. Courses include:
· Business Ethics
Your Role in Privacy and Information Security
· Preventing Identity Theft
· Promoting a Substance Free Environment Credit unions face a growing need to keep member information private and secure. There are privacy laws
· Overcoming Unconscious Bias in the Workplace in Canada that govern the collection, use and disclosure of personal information by your credit union. In
2014, 84% of financial institutions in Canada reported fraud; 5% was generated by employees. This course
· Bridging the Diversity Gap
will provide the information employees need to manage these risks. This course reviews the 10 privacy
· Your Role in Workplace Diversity principles by aligning each to a credit union scenario. You will learn how to spot information security threats
· Canadian Anti-Spam Legislation and understand what leads to a privacy breach.
AUDIENCE All credit union employees AUDIENCE Member service representatives, lenders, wealth management
CONTACT US REGISTER
DURATION 25 minutes DURATION 75 minutes
New course: Power of attorney
Preventing Workplace Harassment
Through this 25-minute course, gain the knowledge to understand the benefits and limitations of Powers
While credit unions across Canada are dedicated to providing a working environment in which all
of Attorney and build your self confidence in accepting Powers of Attorney. Explore different scenarios
employees are treated with respect, dignity and tact, what constitutes as harassment may not always
concerning Powers of Attorney including what to look for, what questions to ask and how to look out for the
be clear. Through case studies, dialogue and lecture, this course will build and enhance your knowledge
best interest of your members.
of strategies to effectively handle inappropriate behaviour and workplace harassment in diverse
organizations. It explores the responsibilities of employees at all levels, as well as individual action planning,
Learners will be provided with an introduction to:
utilizing the credit union’s existing policy to make the model of a harassment- free workplace tangible and
• the legislation in place to prevent workplace harassment
real in the culture of the organization. • the types of behavior that constitute harassment, bullying, and workplace violence
• their responsibilities to recognize and report inappropriate conduct
AUDIENCE All employees CONTACT US
DURATION Half day Note: This course was created from the perspective of Affinity Credit Union based in Saskatchewan and there
may be some provincial differences
AUDIENCE Front line staff
REGISTER
DURATION 25 minutes
28 eLearning eClass (instructor-led) Classroom (instructor-led) Podcast Virtual Conferences Self-Study or Cohort Blended Learning 29COMPLIANCE & RISK COURSES
Robbery Preparedness
eClasses are a great
A robbery is a rare and traumatic event that is a reality of our business. Your first instinct may be to panic.
way to develop new
But knowing the right steps to take in a robbery situation, can keep you focused and calm, and ultimately
can help keep everyone safe.
skills that can be
In this 30-minute, fast-paced eLearning module you’ll learn what your priorities should be in a robbery
applied directly
situation, no matter what your role, and how you can keep yourself and others safe.
to your job
This course is suitable for one-time or annual completion.
They cover important topics for credit union
employees working in various roles, through
AUDIENCE All employees a series of in-depth, instructor-led sessions.
REGISTER Check out our most popular courses of 2020:
DURATION 45 minutes
TOP 10 ECLASSES OF 2020
1. Introduction to Business
Financial Statement Analysis
Workplace Safety Awareness for Supervisors 2. Applied Consumer Lending
3. Applied Delinquency & Collection
This eLearning course is designed to provide supervisors with an understanding of health and safety
responsibilities in the workplace. It provides information on how to recognize, assess and control workplace 4. Financial Statement Composition
hazards. It also provides information on how to evaluate controls that have been put into place. 5. Applied Residential Mortgage Lending
6. Residential Construction Financing
Specific topics that are covered included legislated health and safety responsibilities, the Internal 7. Self Employed Borrowers
Responsibility System, the rights of workplace parties including workers’ rights. It also provides information 8. Advanced RRSP Strategies
on the supervisor’s role in workplace management.
9. Applied Business Lending
10. Dealing with Advanced RRIF Accounts
AUDIENCE Credit union supervisors and managers with direct reports
REGISTER
DURATION 45 minutes Look for the eClass icon to identify the
eClass(es) that pertain to your job. Class
sizes are limited, so register today!
Workplace Safety Awareness for Workers
This comprehensive self-paced eLearning program will provide workers with information about their health
and safety rights, roles and responsibilities in relation to workplace safety. Specific topics that are covered
include the Internal Responsibility System, the rights and responsibilities of workplace parties, supervisor
duties and common workplace hazards. A brief overview of the Workplace Hazardous Material Information
System (WHMIS) is also provided.
AUDIENCE Credit union employees
REGISTER
DURATION 45 minutes
30 eLearning eClass (instructor-led) Classroom (instructor-led) PodcastYou can also read
