Business Plan 2020 Business Plan 2021 - Scottish SPCA
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Introduction Welcome to our Business Plan for 2021. We enter 2021 off the back of a year like no other. 2020 marked our 180th year of existence and By working together and with our partners, more than ever before we’ll alleviate the inevitable the challenges posed by the coronavirus are unlike anything we have faced over the best part of pressure on our services and champion improvements in animal welfare. And alongside the previous two centuries. research projects, achievements in changing legislation and our campaign work, rather than reacting to cruelty after it has happened, we will deliver a systemic change which means people The pandemic put immense pressure on everyone. I truly believe we are a charity embedded of all generations never neglect an animal in the first place. We’ll make our voice heard as a in the heart of every community in Scotland. Whether through our animal care teams and vets new Scottish Government election approaches and make sure we are speaking up for animals. in centres or our inspectorate and animal helpline on the road and on the phone, we provide support to hundreds of people, pets, wildlife and farm animals every single day. During 2020, we We’ll continue to be as efficient as possible, mindful of every penny and be innovative in how were always there when needed. we build awareness and support for our work and generate income – that will take every one of us. We are our brand and people support us because of the work we do. It’s up to us all to Thanks to how well we initially adapted to the pandemic, and the way in which we continue to shout about that. evolve to meet the new challenges it presents, we have worked hard to put ourselves in a great position to cope with whatever 2021 has in store for us. Of course our team will always come first. From our commitment to health, safety and wellbeing to offering learning and development opportunities and making sure we have all the right In many ways we are stronger than we have ever been and we have advanced more than we resources to fulfil our roles, we’ll make sure the Society is a great place to work. could have imagined at the start of the year. To be able to achieve all we have achieved has taken every single one of us. And to succeed in the months ahead we will have to be more united This business plan is a foundation upon which we believe our Society can thrive. than ever before. We enter 2021 full of hope and optimism that, with a robust plan in place and the enduring As we move forward the animal welfare sector will face a new set of challenges brought by Brexit support of animal champions across and coronavirus as well as changes in consumer behaviour and societal norms. Demand for Scotland, we can continue to make a difference to animals and people every single day. vital services will continue to rise, and we are seeing this already. Whether it is an increase in the number of people having a pet and corresponding welfare issues, a rise in animals caught up in With challenge comes opportunity, we know the low welfare puppy trade, demand for low cost veterinary care or welfare issues arising due this. So we’ll keep working together and with our to reduced access to veterinary care in lockdown. Sadly, I could go on. partners, learning lessons, changing the future for the better. We’ll continue to be there in every There will also undoubtedly be additional challenges on our income. We rely heavily on the community across Scotland helping the people kindness of our regular supporters and we know they may understandably find it increasingly and animals that need us most. We’ll keep difficult to stay with us. Against this backdrop, the following pages set out our Society priorities building a better world for animals and people in 2021. Thank you all for your contribution in shaping these plans. because we are Scotland’s Animal Champions. We’ll continue to take the best of our experiences and build on these. We’ll focus on working in partnership and working smarter, both across the Society and with our partners. In doing this we’ll deliver improved and new services and ways of working and we’ll realise the many benefits Chief Executive of this – benefits to animals, to our customers, to the people of Scotland and to our Society. 2
Some of our key achievements in 2020: 3
Our purpose We enrich the lives of animals and people. We champion animal welfare and encourage We educate people of all ages about the We promote the importance of the human- respect and kindness for all animals across welfare of animals in our mission to animal bond, and the myriad medical, social all our communities, in every environment. eradicate animal cruelty and create a better and psychological advantages gained from future for all of us. animal companionship. We bring those who abuse animals We get animals back on their feet, into We are the Scottish SPCA. We are Scotland’s Animal Champions. to justice. loving homes or to thrive in the wild. 4
Our Goals & Values Our values sit at the heart of what we do and how we do it. We are the experts in the field of animal welfare and our knowledge is constantly growing. We show our commitment and compassion every day towards improving the lives of animals and people across Scotland. Our professional approach and our adaptability empowers us to deal with the challenges which come our way. We will continue to collaborate with each other and with our partners to truly help every animal and every person that needs us and ensure we continue to build a better world for animals and people throughout 2021. By living our values, we are Scotland’s Animal Champions. 5
Advise, Rescue & Enforce Indicators We will be at the core of the communities we serve, on-hand to help Projects the animals and people who need it. We have met demand and dealt We will do our duty by pets, farm and with reports and wild animals, share our stories and animals in a manner 6 which puts welfare experiences and engage with both those first who are passionate about our work and Glasgow Centre of Outcome Outcomes Excellence Key Stakeholder Engagement animal welfare and those who could Increased trust Operating learn more about what animals need. Improvement in in the Scottish consistency of SPCA’s ability to support animals Procedures Review Through teamwork with our colleagues sentencing and people that and partners we will protect animal Goal 1 need help welfare in an efficient, consistent and Provide trusted advice and support to the public; rescue cost-effective way throughout Scotland. animals in need, investigate Continued Continued animal cruelty, provide farm improvements in With our unrivalled expertise in animal We have been improvement in animal welfare assurance while the service we We have instrumental in how enforcement of championing raising welfare deliver from Wildlife Sheds Network demonstrated an welfare legislation and by growing our Prosecution animal welfare standards across all sectors. investigations skills knowledge, we will make the best new legislation has effective service Data related legislation through to rescue been formed and Training which utilises our and implemented and 5 demonstrated our rehabilitation 2 resources in the most efficient way decision by any animal we encounter Operational expertise through its use Raised animal welfare Efficiencies and prioritises the wellbeing of our and, together, make a difference to Increased public awareness of who the standards across all sectors and improved teams and animals animal welfare across Scotland. Scottish SPCA is, our aims and our objectives awareness of what good animal welfare is Speaker network Community Hubs Inspecotrate volunteers 4 3 We have increased the number of people We have used our knowledge to identify who volunteer for us and they have trends and act on opportunities to make a become advocates for our aims and difference to the lives of animals objectives 6
Care for, Rehabilitate, Rehome, Release Indicators We will play that crucial role in the lives of the animals which come in to Projects our care – rehabilitation. We will grow We have seen the strong bonds with the communities, impact of the improvements in our businesses and partners on our 6 services on the doorstep. We will share our stories number of days Wildlife Shed Cat Fostering Service animals spend in our and experiences and engage with Network Outcome Outcomes care both those who are passionate about Being at the Veterinary our work and animal welfare and those who could learn more about Wildlife forefront of wild Improved care Services Rehabilitation animal rescue, provided through Review what animals need. Through using rehabilitation and enhanced release services and Goal 2 partnerships the expertise within and across our Provide first class facilities and teams, we will develop our talented treatment for all animals in our care. Provide trusted advice and Low Cost Neutering people and identify ways in which We have taken opportunities to raise Enhanced Delivering a support to the public and ensure animals find their forever home Re-establish the services we Scheme We are seen as an we can operate efficiently and funds, have financially monitored and Rehoming Service sustainable service be it in a house, on a farm or in the wild. offer to the community via integral service that provides animal sustainably. We will innovate to help Community protected our expenditure and Continuous Improvement our centres Hubs Strategy welfare support in us meet demand and generate income every local 5 provided that balance 2 community and we to care for every animal who needs in sustainability so we Public are viewed as can continue to Increased public support Embracing best practice Opening experts in animal us. Through professional animal care deliver a service that Operating meets demand for our centres and the aims and objectives of the and together with partners seen as leaders Model rehabilitation and veterinary treatment, we will Scottish SPCA in shelter medicine and pragmatic veterinary give thousands of animals a second care chance in a loving home or in the wild by providing first-class rehabilitative Centre Volunteer Strategy Ethics and Policy Review support. 4 We have increased the number of people 3 Improved quality of life of animals in our who volunteer for us and have become care and expertise shared throughout advocates for our aims and objectives animal welfare sector 7
Educate and Prevent Indicators We will embrace and embed Animal WISE across the Society and with the public both nationally and internationally. We Projects will develop and equip the team with the We have seen a vast skills they need in line with technological array of media coverage of Animal WISE and have advances and an ever changing 6 increased our engagement Books activities with key environment. A more modern Scoiety, Outcome Outcomes stakeholders we will use the best and most innovative Gaming & Apps The Link tools we can to teach animal welfare Expansion of the tools we use to Improvements in recognition that education and inspire the next generation. deliver animal Robotics welfare education in animal welfare should be embedded We will continue to help support positive particular embracing technological Goal 3 into the Curriculum interactions between humans and animals advances for Excellence Invest in programmes that through encouraging people to watch educate and inspire people to treat animals with kindness and those interactions and seek help when respect. Championing improving Embed Animal Increase in public the lives of, and reducing harm Continued expansion of WISE needed. We want to be known as being Community to all animals and expand awareness of who Education Hub the Scottish SPCA influence and reach through Animal WISE so the leaders in animal welfare education, We have seen an being recognised as a world we truly engage are, our aims and increase in the our objectives leader in animal welfare with every type Books We have reached a research and policy across Scotland and number and ways research, policy and practice. of audience in a large and diverse 5 people engage with Junior meaningful way 2 population of ensure we continue to inform both the us and support us Membership people across every generation using public and key stakeholders on what Raised animal Meeting various methods of Improved recognition internationally of our welfare standards diversity engagement good animal welfare is through a variety across all sectors and work within the field of animal welfare improved awareness of campaigns including #AnimalWISE, of what good animal welfare is Research #FirstStrike, #FireworkSafety and Research The Animals and #SayNoToPuppyDealers, and by shaping People Together Books Campaigns Project our own manifesto in advance of Scottish Tackling the elections. Most importantly, we will The Link puppy trade continue to support those who need help the most through our animal guardians Our work has been recognised 4 3 through being published in We have produced a number of programme, the animals and people peer reviewed journals and publications and made an impact books both nationally and through our manifesto and together project and do our part in raising internationally campaigns awareness and tackling that link between animal cruelty and human violence so that we can truly make a difference. 8
Raising Funds and Awareness Indicators We will tell the compelling and unique stories of our frontline teams Projects to generate funds for our work. We will take advantage of new funding opportunities and equip our team We have increased our digital footprint 6 and created new with the skills and knowledge to funding opportunities E-commerce & nurture and develop these. We will Stakeholder Retail Engagement Outcome Outcomes Corporate innovate to raise funds and ensure Engagement Scotland’s Community animal lovers have a great experience Events and Develop emerging undisputed voice of authority on Engagement when they support us. We will seek community income streams Goal 4 fundraising animal welfare out new partnerships and build Grow and diversify sustainable income streams by positioning the relationships with corporates and Scottish SPCA as the undisputed voice of authority on trust funders. We will engage more animal welfare in Scotland and An engaged, champions of the human-animal bond, embedding fundraising and motivated team with our supporters, members We have increased Improved who understand Teams taking the type and fundraising brand building across all teams within the Society and becoming our values, opportunities to and local communities and build Internal processes embody them, Staff & awareness with new audiences so frequency of our learn, train and Fundraising the most loved, trusted, valued and and contribute to Volunteer fundraising activities chosen charity in Scotland. engage with others Engagement growing our Engagement and had staff from 5 across the society impact 2 and an uptake in the communication they understand us and what we delivering these Stabilise and broaden tools which have been put in place do. We will help fund the ambitious Grow and protect core demographic of people aware of who we are, how Society plans that will improve the income streams to support us and invest in our work lives of animals and people forever. Legacy & Forever Care campaign Member Engagement Supporter Engagement Member and Supporter Acquisition Trust Engagement 4 3 We have seen an increased presence Our core activities have generated across key influencing channels such income and we have identified the most as social media and we have identified successful methods of raising funds and built relationships with our followers and supporters across every generation 9
People and Culture Indicators We will invest in our teams right across the Society and provide Projects valuable learning and development opportunities. We will ensure our teams feel valued, encourage and support our leadership, and We have seen less embrace equality and diversity. We incidents and staff Outcome Outcomes Learning show confidence in opportunities have will champion a coaching culture, how the Society been provided review how we monitor and track Health & Safety protects them Management across the Society when conducting Review performance and support individual with new skills daily tasks Our teams feel A learning and Learning & safe, healthy growth culture Development being put into and happy at work through is embedded into the Society Strategy practice career pathways. We will upskill Society-wide robust and committed Goal 5 providing knowledge, everyone across the Society, enabling Biosecurity Review and Plan Health and Safety Ensure that the Scottish SPCA is an employer, charity and partner of skills and capability us to take advantage of technology that is available to make our implementation management choice. Championing meaningful enhancement work, enhancing working lives and opportunities embracing technology, sustainability and good for all daily tasks easier. We will provide governance that underpin all our activities. opportunities for people to get to know us better through volunteering We have an inclusive, we benefit from the and work placements and help nurture our future workforce. We compassionate and skills and experiences Reward & supportive culture of volunteers where individuals thrive will make sure our teams feels Recognition Equality & safe, prioritise everyone’s wellbeing Volunteering Diversity strategy strategy and create a modern and resilient Wellbeing workforce. Strategy We have empowered and Volunteering opportunities engaged our workforce to have been provided across operate effectively the Society 10
Organisational Excellence Indicators Projects We will streamline our processes, identify improvements and manage We have We have utilised the advances in our cost base. That will involve delivered a great customer technology to benefit increased operational every one of us and we will do experience and a Society Outcome Outcomes efficiency whilst also equipping our this continuously. We will invest in great working Policy & environment Process Technology teams with technology that helps us achieve our where our people Review the skills they feel included, Improved strategy need to goals and make our daily tasks easier informed and Consistency across use these empowered to the Society and animal welfare outcomes tools and we will make sure everyone has flourish in their enable us to improve effectively role performance and Goal 5 through developing our the right support and training to Operational achieve our Efficiencies organisational goals Ensure that the Scottish SPCA is an digital assets and skillset make the most of these advances. employer, charity and partner of choice. Championing meaningful across the Society We will be known as an organisation work, enhancing working lives and embracing technology, that embraces our environmental sustainability and good governance that underpin all responsibilities and do our part in our activities. committing to a sustainable future Becoming leaders Increasing Financial both at a Society level but also in environmental organisational responsibility through reviewing our impact by improving our ability to deliver our services and mission Management for Non-Financial nationally and internationally. our ways of working and through optimising Managers setting ambitious our financial training targets sustainability Annual Environmental Statutory Strategy Audit Process Annual review & Reporting of financial control environment We have been successful We are recognised in managing our financial nationally as an organisation that portfolio, streamlined is doing its part in meeting the processes to deliver financial environmental challenges we face as a efficiency and generated new country and the links this has streams of income to animal welfare 11
Financial Summary 2021 A number of key areas have influenced the shape of our 2021 budget, both income and expenditure: INFLUENCERS INCOME EXPENDITURE INVESTMENT IN OUR TEAM Reward and recognition, providing tools such as digital, commitment to health, safety and wellbeing, embracing learning Diversifying Investing in our team OPERATING SURPLUS and development opportunities. income sources, (DEFICIT) while committed to repricing our £394,000 making operational MAKING OPERATIONAL EFFICIENCIES & EMBRACING NEW services, retaining (2020: £323,000) efficiencies, SERVICE DELIVERY and growing our improving Working smarter and as a team. Embracing new ways of supporter base and processes, acting working, improved processes, data driven insights, new the whole Society on data driven team building insights, expanding services (fostering), improved services (rehoming), expanding £15,573,000 advocacy in our volunteering, £15,967,000 volunteering. (2020: £16,174,000) (2020: 16,485,000) Society brand. redoubling partnership working WORKING MORE EFFECTIVELY WITH OUR PARTNERS & reducing demand Siezing both operational to strategic benefits. for our services. STRIVING TO REDUCE DEMAND FOR OUR SERVICES Driving legislative change, expanding education, campaigning, community engagement, partnership working, expanding community engagement, redoubling our efforts in partnership working. IMPACT OF THE ECONOMIC ENVIRONMENT ON FUNDRAISING Diversifying income, repricing our services, retaining and growing our supporter base, the critical importance of the whole Society team building advocacy in our Society brand. 2021 12
Our Governance Strong governance is vitally important in any organisation. The Society has six Board Key Objective committees whose remits are outlined here. Very often committees will work together on join areas of interest. Given the importance of ethics to the Society, the Ethics & Policy Senior Committee informs every other committee. Leadership Team Leads The frequency upon which committees meet is dependent on the purpose of each To ensure that the Society’s To scrutinise and provide oversight of committee. Often committees meet quarterly. policies, procedures and working financial planning (both practices regarding health, safety, short term and in relation to Committee membership is comprised of both wellbeing & the environment meet or exceed any legal longer term sustainability), Board members and Society colleagues. Each and operating performance, obligations, with the object of promoting the Outcome Committee Outcomes review any areas of financial committee is chaired by a Board member with well-being and safety of Director of concern, and report to the Board. It will conduct Society employees, support from a member of the Senior Leadership its customers and People and Culture Director of Finance & detailed scrutiny of major business cases others who may be Team. Updates are provided by committee chairs affected by its Health, Safety, Finance, Corporate Services and proposed Wellbeing & investment to all Board members. The full Board meets a activities. This includes all Environmental Operating Performance & decisions on Committee behalf of minimum of four times per year. aspects such as safeguarding. Investment Committee the Board. Our Governance To provide assurance to the Remuneration, Talent, Culture Board that the Society has an and Reward effective people and pay Audit & Risk Committee strategy in place which To assist the Board in Committee Director of supports the delivery of the its oversight of the integrity People and strategic plan, promoting an of financial reporting and Director of Finance Fundraising Culture and effective, high performing Society risk management & Corporate and Brand Ethics & Policy Committee Director of and diverse workforce. framework. This will include Services Building Finance & internal control and governance Committee Corporate arrangements such as policies, To oversee issues relating to Services the remuneration of staff, with SLT Lead: Head of Education, Policy & Research processes, data security and business resilience. specific responsibility for making recommendations to To consider the ethical implications the Board. Head of Communications & of current and future policies and Engagement procedures and provide advice, guidance and recommendations. It will provide reassurance to & To review all aspects of people and the Board that Society funds are Director of Fundraising & culture to support the Society as an Approve guidelines for the care of used efficiently and effectively Marketing employer of choice including, staff animals in the Society and throughout and may undertake deep dive engagement, learning and Scotland. reviews into areas of significant To provide assistance and expertise in the development and development and diversity. risk or where further scrutiny is implementation of effective fundraising, brand building and Ethics and Policy underpin other deemed appropriate. advocacy plans for the Society in support of our goals and objectives: committees. -Greater levels of income generated from diversified income streams -Increased numbers of highly engaged supporters and Supporter Groups -More engaged employees and volunteers -Responsive marketing & fundraising campaigns and activities that achieve objectives -Greater recognition of successful campaigns -Increased brand awareness and advocacy -Strong partnerships effecting change 13
Our links to the National Performance Framework Our core purpose is to be Scotland’s Animal Champions and be effective in changing the future for both animals and people living in our country. The Scottish Government has developed a National Performance Framework with an aim of getting and we act in an open and transparent way. To help achieve its purpose, the National Performance everyone in Scotland to work together to create a more successful country; give opportunities to all Framework sets out ‘national outcomes’ with indicators aligned to each outcome as a tool for people living in Scotland; increase the wellbeing of people living in Scotland; create sustainable and measuring impact. These outcomes describe the kind of Scotland it aims to create; reflect the inclusive growth and reduce inequalities and give equal importance to economic, environmental values and aspirations of the people of Scotland; are aligned with the United Nations Sustainable and social progress. Values have been set to guide this approach to ensure that as a society in Development Goals and will be used to help to track progress in reducing inequality. Scotland we treat all our people with kindness, dignity and compassion, we respect the rule of law 11 national outcomes have been set. These will ensure that: Children: Communities: Culture: Economy: We grow up loved, We live in communities We are creative and We have a globally safe and respected so that are inclusive, our vibrant and diverse competitive, that we realise our full empowered, resilient and cultures are expressed entrepreneurial, inclusibe potential safe and enjoyed widely and sustainable economy Education: Environment: Fair Work & Business: Health: We are well educated, We value, enjoy, protect We have thriving and We are healthy and active skilled and able to and enhance our innovative businesses, contribute to society environment with quality jobs and fair work for everyone Human Rights: International: Poverty: We respect, protect and We are open, We tackle poverty by fulfil human rights and live connected and make a sharing opportunities, www.nationalperformance.gov.scot free from discrimination positive contribution wealth and power more internationally equally If everyone across Scotland from national and local government, businesses, voluntary organisations and people living in Scotland work together to achieve these outcomes then Scotland will become a successful country for all to flourish through increased wellbeing, and sustainable and inclusive economic growth. 14
Our links to United Nations Sustainable Development Goals The Scottish SPCA aims to be a world leader in animal welfare. We want to educate and inspire the next generation, to help those who need us when times are tough and break that link between animal cruelty and human violence. We want to be there for every animal and every person regardless of species or age. If we do this we can change the future at home here in Scotland and further afield through embracing the UN Sustainable Development Goals. The Scottish SPCA strives to make a difference in every local community. We work closely with best use. We take care of our environment and protect the animals that live in it and strive to be every type of person through offering employment and volunteering opportunities, developing environmentally efficient as we can and we share our expertise and knowledge to ensure that we the young workforce through work experience and educate many through running free workshops can make a huge contribution to society not just at a local level. Through embracing the National for everyone of all ages. We support those who face poverty, mental health and long term illness, Performance Framework and ultimately the United Nations Sustainable Development Goals the isolation and loneliness. We form partnerships so that collaboratively our resources are put to Scottish SPCA will play its part in developing the kind of Scotland we all want to live in. 15
Our ambitions 2021 and beyond The National Outcomes will help the Scottish SPCA achieve its goals through: 1) Advise, Rescue and Enforce - Supporting communities and helping them feel inclusive, empowered, resilient and safe. Helping animals that in turn help keep their owners healthy and active and working with partners to help tackle the effects of poverty and preserve that human- animal bond. 2) Care for, Rehabilitate, Rehome and Release - Caring for and rehabilitating all animals from domestic and farm through to wildlife whilst also protecting the environment we all live in. Through sharing our knowledge and running fun events we help increase peoples enjoyment of the great outdoors. 3) Educate and Prevent - Through educating all from an early age and working with partners we will help children and young people feel loved, safe and respected and encourage them to realise their full potential. We will play out part in delivering education programmes and training to help others feel educated, skilled and able to contribute to society. By sharing our research and best practice internationally we will make our contribution to society at a global level. 4) Raising Funds - We will raise funds to maintain our free services to communities, supporting local partners and together help ensure Scotland has an inclusive and sustainable economy. 5) Organisational Excellence - Through our commitment of being a thriving, inclusive and innovative organisation, we embrace diverse cultures, ensure as a business that we offer quality jobs and fair work for everyone and we respect, protect and fulfill human rights. 16
Our ambition to start making an impact globally in 2021 Through measuring the impact of our activities and showcasing how we link to the Scottish Governments National Performance Framework and ultimately the Key UN Sustainable Development Goals will place the society in a great position for really influencing change at a global level. We have recently joined the One Welfare team in an advisory capacity on their One Welfare Phoenix project which is a new project designed to support the sustainable development goals and global reduction of violence by supporting the production and dissemination of practical guides to professionals to help identify and report the link between animal and human abuse and neglect, including the relationship to their environment. It is hoped that my being part of this group the society can really start making more international connections and influence animal welfare at a global level and this certainly will very much be the focus in 2020. ‘One welfare’ was developed by Rebeca Garcia Pinillos and was introduced as a concept that would run alongside the worlds ‘One Health’ framework. “One Welfare serves to highlight the interconnections between animal welfare, human wellbeing and the environment. It fosters interdisciplinary collaboration to improve human and animal welfare internationally. One Welfare also helps to promote key global objectives such as supporting food security, sustainability, reducing human suffering and improving productivity within the farming sector through a better understanding of the value of high welfare standards. One Welfare extends the approach of (and partially overlaps) the One Health theme used for human and animal health. A One Welfare approach promotes the direct and indirect links of animal welfare to human welfare and environmentally friendly animal-keeping systems. Increasing education and awareness will help to establish different ways of working and improve efficiency within local and global networks of those working in animal welfare, human wellbeing and environmental issues. It will overall support implementation of sustainable development goals.” www.onewelfareworld.org 17
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