AUSTRIAN BUSINESS SERVICE PORTAL - www.usp.gv.at - OECD

www.usp.gv.at

AUSTRIAN
BUSINESS SERVICE PORTAL

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Plenary Session 4
INFORMATION TECHNOLOGY AND E-
GOVERNMENT

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Benefits to Businesses from BSP

• 24-hour access to a secure and up-to-date services

• All relevant procedures of the federal administration can be seen
  at a glance and dealt with in one place

• One registration to use all necessary e-government applications

• Manage user rights centrally via administration part of the BSP
  (available only after log-on)

• Information relevant for businesses is available around the clock
  at one spot

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Information services

• Starting point = TOP 500 information obligations of the initiative
  „reducing admin burden for businesses“

• Legally responsible ministries/authorities provide relevant information via
  content management system

• Central editorial team focuses on quality, can make suggestions, last
  word is with the ministry

• All information – more than 3.500 content pages – available whether one
  is registered or not

• Close co-operation with HELP.gv.at = citizen portal

• Use the same structure, same content management system etc.

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Information services

• Information delivered on different levels
    - basic information: i.e. explanation of what is income tax
    - specialized information: i.e. explanation where, how and when to
      submit a specific information obligation
    - expert information: i.e. information relevant for tax advisors

• Further information is directly available (i.e. relevant legal texts)

• Developed templates for structuring information
    - i.e. specialized information follows a structure agreed on by Länder
      and federal government: description, affected businesses,
      requirements, deadlines, relevant agency, necessary documents,
      costs, forms (eGov/paper), legal basis
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Basic Information

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Specialized Information

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Expert information

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Components of the BSP

                                              User Support

                                                                    Central Business
                                                                        Register

                                                                                            eGovernment
Public Access
                                                                                              Services
                          Access Management

                                                                                                    Finance
                                                                                                     Online

                                                                                                   Social
                                                                                                   security
                                                        User      Roles & Rights
Authentified Access                                  Management    Management                       Statistics

                                                                                                     Further
                                                                                                   applications

  ERP Interface

                                                                        Register of
                                                                  Information Obligations
                      Information
                      Services                                                                                    9

Registration/Log-on

Possibilities to register
• Electronic signature on a chip card (i.e. social security card) OR
• Electronic signature on a mobile phone OR
• FinanzOnline credentials OR
• Service Centre (at local tax offices)

Possibilities to Log-on
• Electronic signature on a chip card (i.e. social security card) OR
• Electronic signature on a mobile phone OR
• BSP or FinanzOnline credentials

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www.usp.gv.at

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Registration / Log-on

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Access to eGovernment
Services via single sign-
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on

Advantages

• BSP was enabler to create a central business register – first time to
  match businesses from several registers under one unique identifier!
  Requirement for single-sign-on functionality.

• BSP provides central components i.e. identity management – built
  once, used by many! Saves costs for further development of
  eGovernment applications.

• Full integration of users previously registered with other
  eGovernment applications (e.g. FinanzOnline).

• Organisational and technical connection of around 20 eGovernment
  applications using a model developed in-house, while complying
  with national (PVP) and international (SAML 2.0) standards.

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Challenges

• Decentralized editorial process of providing information –
  challenging and needs time to develop within the administration,
  especially the use of a content management system

• Iterative development process needs time which is often not
  available in tight time schedules, but can save money in the end

• Quality of data provided by registers to the central business register is
  not always good, data clearing processes necessary

• ICT is a means to an end but does not solve process deficits
  resulting from organisational and/or legal issues

• Design the process without being too much influenced by technical
  solutions/frameworks

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Contact details

            Theresia Niedermüller
            Ministry of Finance, Hintere
            Zollamtsstraße 2b, 1030 Vienna, Austria
            email: theresia.niedermueller@bmf.gv.at
            phone: +43 1 51433 502305