AURA Handbook Refugee Sponsorship - for - Anglican United Refugee Alliance - Aura for Refugees
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Anglican United
Refugee Alliance
AURA Handbook
for
Refugee Sponsorship
Contact us: 416-588-1612 x0 | questions@auraforrefugees.org
www.auraforrefugees.org | 525 Bloor St. East, Toronto, Ontario, M4W 1J1
2021Welcome to Your Refugee Sponsorship Handbook!
For more than 30 years, the Anglican United Refugee Alliance - AURA - has been
supporting refugee sponsorship in partnership with the Anglican Diocese of Toronto and
the United Church of Canada. We act as a Sponsorship Agreement Holder (SAH)
working through the Private Sponsorship of Refugees (PSR) Program.
We:
• Guide sponsorship groups and Anglican parishes through the refugee
sponsorship process,
• Prepare sponsorship applications and submit them to the
Government of Canada,
• Monitor and track applications as they are processed,
• Support sponsor groups with training, resources and advice,
• Ensure sponsored newcomers receive adequate support.
We commend your interest and dedication to welcoming refugees. Sponsorship takes
a serious commitment of time and energy. While it is important to be prepared and
understand your responsibilities, you must also realize that not every situation has a
solution and you are embarking on a journey that may surprise and challenge you.
This handbook is a resource for planning and carrying out your refugee sponsorship
as effectively as possible. In the following pages you will find information about your
responsibilities, important overarching considerations, tips, checklists and additional
resources AURA has available, specifically for sponsors. We have incorporated
feedback received from sponsors over many years.
Please do not hesitate to contact us:
questions@auraforrefugees.org | 416-588-1612 x0
A digital version of this handbook and additional
resources are available on our website:
www.auraforrefugees.org
FEEDBACK:
Is there something you think we should add or
update? See a mistake? Please let us know!TABLE OF CONTENTS
Responsibilities Settlement
Sponsor Responsibilities 3 Housing 15
AURA Responsibilities 4 Arrival 17
Managing Expectations 5 Social Insurance Number 18
Power Imbalance and Self-Determination 7 Permanent Resident Card and Status 19
Privacy and Confidentiality 8 Interim Federal Health Program (IFHP) 20
Ontario Health Insurance Plan (OHIP) 21
Financial Support More AURA Tips 23
Financial Support: Overview 9 Records and Documentation 24
Resettlement Assistance Program (RAP) 10 Post Sponsorship Transition 25
Finances - Pre-Arrival 11
Finances - Post-Arrival 12 Planning Tools
Canada Revenue Agency (CRA) 13 Sponsorship Timeline 27
Immigration Loans and Travel 14 Checklists 29
Covid Updates 31
COMMON ACRONYMS
BVOR: Blended Visa ESL: English as a IRIS: Immigrant PR: Permanent
Office Referred Second Language Reception and Resident
(also called ELL, Information Services
AURA TIPS
CCB: Canada Child English Language Subsidized housing lists are very
PSR: Private
Benefit Learning) long (up to a Sponsorship
LINC: Language decade!). If youof
anticipate newcomers will benefit
Instruction for Refugees
from subsidized housing in the
COPR: Confrimation IFHP: Interim Newcomerslong to term, help them register as
of Permanent Federal Health Canada RAP:
soon as possible Resettlement
and understand
Residence Program how to stay on the list. Program
Assistance
NAT: Notice of
CRA: Canada IOM: International Arrival There are some RSTP: Refugee
financial support
Revenue Agency Organization for Sponsorship
programs available Training
in Ontario
Migration OHIP: Ontario Program
for eligible families, such as
CG: Constituent the Ontario Electricity Support
Health Insurance
Group (Sponsor IRCC: Immigration, Plan Program (OESP).SAH: Sponsorship
Group) Refugees and Agreement Holder
Citizenship Canada Make
OW: Ontario Works sure Immigration has
updated address information.
(Social Assistance) SIN: Social
Address changes can be made
Insurance Number
online: https://services3.cic.gc.ca/
ecas/introductionapp=coanotify
Updated: November 2019 2“This sponsorship
was an amazing
Responsibilities
experience that Thank you for choosing to be directly
required far involved in refugee sponsorship.
greater effort than People decide to become sponsors for
we expected, and many reasons. Regardless of what has
had a far greater brought you here, you must understand
reward than we that as a member of a sponsor group,
you have an obligation to ensure
could have ever the refugee(s) you sponsor receive
imagined.” adequate support.
~Sponsors of an
Eritrean BVOR family
Your Sponsorship will last 12 months from the date the sponsored
refugees arrive in Canada.
Sponsor Responsibilities
You and your group must work together to:
• Welcome the sponsored newcomer(s) upon arrival at the airport
• Locate an utilize interpreters, as needed
• Provide sufficient financial/in-kind support to cover the cost of rent, food,
utilities and reasonable day-to day expenses for the first year in Canada
• Develop a budget in line with the PSR program’s financial guidelines
• Ensure sufficient clothing, furniture and household goods
• Help newcomers open a bank account and use it effectively
• Provide ongoing orientation to day-to-day life (shopping, transportation, etc.)
• Assist with accessing health care and coverage (doctor, dentist, glasses, etc.)
• Help to enroll children in school, adults in ESL classes
• Support access to services (settlement agencies, employment programs,
tax benefits registrations, identification documents, etc.)
• Help identify and access employment opportunities
• Provide emotional and settlement support in line with their needs
Every sponsor group working with AURA must:
Group Leader Responsibilities:
Group Leaders are responsible for ongoing • Ensure sufficient funds are in place to reasonably support
communication with AURA the sponsored newcomers, including some additional costs
and must submit the following: (e.g. dental care, emergencies, last month’s rent deposit,
repayment of the immigration travel loan, etc.)
• List of all group members and their contact • Approach the sponsorship year as an opportunity for
information newcomers to study English, understanding that this means
• Copy of a recent police clearance for all employment is not the immediate priority
members • Commit to the sponsorship, even if timelines, personalities
• Settlement Plan or challenges differ from your expectations
• Budget
• Make an effort to carry out an ethical sponsorship,
respecting the refugee’s right to privacy and self-
Download these documents from:
determination
www.auraforrefugees.org/toolbox
• Provide support for the entire sponsorship year
• Seek help from AURA in a timely manner for when questions
or difficulties arise
3AURA’s Responsibilities
• Develop, submit and monitor refugee sponsorship applications
• Liaise with the government on behalf of sponsor groups
• Maintain accurate records for each sponsor group including a detailed
Settlement Plan and Budget
• Ensure sponsors are aware of their responsibilities
• Ensure sponsors fulfill their responsibilities Getting the most out of
• Provide information, training and links to resources a sponsorship requires
• Check in with sponsors periodically post-arrival an invested effort on
• Monitor sponsor groups on behalf of the government to ensure rules
the part of both the
and regulations are followed
sponsors and the
AURA takes overall responsibility for each application submitted under newcomers themselves.
our sponsorship agreement with IRCC.
Reflections from a Sponsor Group in Georgina, Ontario:
An old story comes to mind. The learning here for us: understand
Someone asking for directions is clearly from the beginning where
told, ‘I can tell you how to get there the newcomer is in terms of skills,
but if I were you I wouldn’t be starting knowledge, education, language
from here”. It’s a good reminder and so on. Set short and long-
that it’s critical to start where the term goals and evaluate them
newcomer is and go from there. I frequently. Have clear lines of
feel we would have had lower levels communication amongst those
of frustration and discouragement interacting frequently with the
had we walked more slowly newcomer and also between
and with more realistic goals.” that group and the newcomer.”
AURA is here to support you:
• Sponsor Toolbox: Visit www.auraforrefugees.org/sponsortoolbox to find
information, documents, and downloadable content
• Resources: One of the keys to a successful sponsorship is connecting with
the right services. Find dozens of resources recommended by AURA and other
sponsor groups here: www.auraforrefugees.org/resources
• Connect with us: We are available to answer the questions. If we can’t, we’ll
work with you to find answers together. Call us at 416-588-1612 x0 or email us at:
questions@auraforrefugees.org.
4“The newcomers
were sometimes
Managing Expectations
very pushy to
We all have expectations. However, unrealistic expectations can have a negative impact
get their way on the refugee sponsorship experience for sponsors and newcomers alike.
(we expected
more gratitude). Unrealistic expectation can cause disappointment, resentment and even conflict.
Demanding
behaviour Sponsor Expectations:
made us feel Take a moment to think about why you are participating in refugee sponsorship. This
unappreciated.” experience may be different than what you have imagined or experience before.
~Sponsors of a Will you remain committed even if things don’t go how you hope?
BVOR couple
Sponsors often reflect that sponsorships were more work than they expected.
Examples
A More Informed Approach:
Sponsor Expectations:
Many refugees never wanted to leave their country, so they may not feel happy
The newcomers will be so happy
to be here. Starting a new life in Canada means a whole new set of challenges,
and appreciate our generosity.
many of which may be unexpected.
We have gone to great lengths to Sponsorship can be full of surprises. So much depends on the individuals
be prepared. Everything will go involved, their personalities and needs. Part of being ready is being prepared to
according to our plan. be flexible and adjust plans for support as needed.
All refugees have PTSD and need There is no single ‘refugee experience’. Every person is an individual and must
counselling. be seen as such.
The newcomers will tell us if They may feel confident to assert themselves or they may feel pressure to say
they don’t feel comfortable doing what they think you want to hear. It is your job to make it clear that they can say
something we request. ‘no’ to offers or requests that come from you and your group.
This will be a beautiful, lifelong Sometimes lifelong relationships are formed, but every sponsor-newcomer
friendship. relationship is unique. Sometimes, personalities clash.
People will share as much or as little about their past as they feel comfortable.
We will hear all the details of why
Sponsors are not entitled to information and should not pressure newcomers to
they left their country.
share.
It usually takes a lot longer than 1 year to settle, feel at home and be self-
The family will no longer require
sufficient. Sponsorship is not about supporting a family until they don’t need any
support after one year.
more support. It is about providing extra help for the first year.
Maintain Solidarity: Ensure sponsor group members approach newcomers
with consistency when it comes to decisions or responding to requests.
Welcome Agreement: Many groups draft an agreement, outlining their roles
and expectations and ask the newcomers to sign it. Contact AURA if you’d
like to see some examples.
Respectful Environment: Strive to create a respectful environment of
open communication that allows expectations to be identified, discussed,
and managed effectively through information and explanation (this goes for
sponsors and newcomers).
5Newcomer Expectations:
Refugee newcomers also have expectations that may or may not be realistic, and can influence their
experience significantly.
Examples
A More Informed Approach:
Newcomer Expectations:
As soon as I get to Canada I can Canadian processes to recognize foreign credentials are complicated and
start working in my field. stringent. This can be a real challenge to a newcomer’s sense of self.
Life here is expensive, leaving little opportunity to send money home. Sponsors
I will send money home.
cannot provide funds for family members abroad.
I will bring my relatives to Canada. The ability to sponsor other family members is very limited, out of reach for most.
English is really hard to learn. It can be easy for newcomers to surround
I will learn English quickly. themselves with people who speak their language. Full-time, good quality, free
classes are not always available right away.
Freedom of religion is an important part of all AURA sponsorships. You can invite
The sponsors are Christian so they
newcomers to talk about their religion, but it should never be forced and it is up
may want me to go to Church.
to them if they wish to share or participate with you.
Sponsors must provide the reasonable necessities of life. Often times there is no
I will get brand new clothes and
room in a budget for many new items. Newcomers may have to wait longer than
furniture from my sponsors.
they expected before they will have all the things they many want.
My neighbours were sponsored and There are many types of sponsorship (Government Assisted, Blended Visa Of-
they got something I didn’t get. fice Referred, Named Cases) that receive different benefits. Understand these
I’m being cheated. differences so you can explain them.
Planned, Intentional Conversations:
Your job as sponsors is to explain and inform, and create an environment where newcomers feel
comfortable. Intentional communication is key. Conversations shortly after arrival are necessary to
introduce/explain the following points:
• Role of sponsors (availability, limits, timelines) and key contacts
• Sponsor group members, including how/why your group formed
• Duration of sponsorship and what happens after “The single
• Temporary vs permanent housing, timing, furnishing etc. biggest problem in
• Importance of privacy and their right to make their own decisions communication is
• English: Explain that English classes are a priority, and that this opportunity the illusion that it
to focus on language is one they may never have time for again
• Explain that sponsorship is like a job, use the analogy that learning English has taken place.”
during this period is their job, and you are supporting them so ~George Bernard Shaw
they can do that
• Explain the budget and how money will work in a separate, planned
conversation (with a non-family interpreter if needed).
Do not expect newcomers to know much about the PSR Program, or the concept of a sponsor
group. It’s up to you to explain the structure of the sponsorship, roles and expectations.
Many unrealistic expectations can be clarified by explaining the sponsorship, the reasoning
behind decisions, and your shared responsibility in ensuring a positive outcome. This way,
future problems can be avoided.
6“It is important
to remember
Power Imbalance
newcomers A power imbalance refers to a relationship
are people, not where one party has more actual or
perceived power than the other. An inherent
projects. power imbalance exists between refugee
~Sponsors of a BVOR
sponsors and sponsored refugees.
family from Myanmar
As sponsors, you must be aware of
pressuring newcomers to do or accept
something they do not want. Be intentional
about treating them with respect and
checking understandings and bias for both
yourselves and the refugees.
A sponsor-newcomer relationship is not to be a parent-child relationship. Avoiding
a parental approach can be tough when you are responsible for someone financially, and
genuinely care about their well-being and success. Example: You ask a newcomer to
speak at your church about their experience. They may feel obliged despite not wanting
You and the to. Example: You take pictures or videos of the newcomers and their children assuming
refugees you but not asking if that is all right.
sponsor may
not share all the
same values.
Self-Determination
Privately sponsored refugees have the right to make their own choices, after receiving
You may not the best information possible. It is NOT your group’s role to choose for them, but rather
agree with their to help them access the information that will allow them to make informed decisions for
decisions. themselves, and understand the impact their decisions will have.
This cannot Example: You show newcomers where to buy inexpensive, healthy food, but they shop
prevent at a more expensive store instead. What is your role here?
you from Example: Free spots at an after school program are arranged and you think it would be
fulfilling your wonderful for the children in the family, but the parents decline. How would you feel?
responsibilities
as a sponsor. Strive to minimize the power difference and support self-determination by:
• Asking questions and carefully listening to answers.
• Checking for understanding, avoiding yes/no questions.
• Explaining things clearly, repeating important points several times.
• Telling newcomers they have the right to make their own decisions.
• Arranging for interpreters as much as possible/needed.
• When possible/appropriate, provide options from which the newcomers can choose.
Establishing boundaries can be very difficult; Sponsors should remember that the ultimate
however, it is one of the most important things a goal is self-sufficiency and independence, and
sponsor can do to ensure a healthy and successful that cannot be achieved if the sponsor does not
sponsorship. Many times, when newcomers first give the newcomer adequate space to learn and
arrive there are more needs than any single grow it is best to establish these boundaries at the
sponsor can supply. It is important for sponsors to beginning of the sponsorship, but sponsors should
understand that they are not responsible to solve not hesitate to clarify boundaries at any time
ALL of the newcomers’ problems. ~Advice from a former AURA Sponsor
7Privacy and Confidentiality
For sponsored refugees, privacy is a right, not a privilege.
Be conscious and careful about respecting their privacy.
• Sponsors, donors, or volunteers may feel entitled to private information.
• Everyone’s comfort zone is different.
• Ensure there is agreement among sponsors about the importance of privacy from the outset.
Publishing Information: Good Intentions:
Be careful not to publish private information. We have to be mindful about respecting privacy
Always ask before using names or pictures, and because having good intentions doesn’t neces-
make sure the family/individual know they can sarily mean that we will not offend someone or
say ‘no’ without causing a problem. put them in danger.
DO: DON’T:
Do call before visiting. Don’t assume that you can visit anytime.
Do avoid sharing unnecessary private Don’t expect settlement and other organizations to share
information, even among sponsors. information with you.
Do ensure newcomers understand when Don’t publish photos, videos, names or identifying informa-
they can say ‘no’ without repercussions. tion without their informed consent.
Do treat the newcomer’s privacy as you Don’t exclude newcomers from conversations when they are
would want others to treat yours. present, especially conversations about them.
Do reflect on the power differentials as a Don’t provide newcomer’s contact information to a person or
group and identify ways to minimize them. organization without their specific permission.
Do ask before acting on an assumption e.g. Don’t single out newcomers or ask them to speak in front of
May I hold your baby? May I come in? people without discussing it first and obtaining consent.
Language is important: AURA TIPS
“newcomers” or • Take a moment to imagine how • Some newcomers may want to have
“refugees”? you would feel, as an adult, if their picture published, or their story
someone else was responsible for told. The key is that they make their
Once refugees arrive through your rent, your food, your children’s own informed decision.
private sponsorship, they clothing…and how you would react
are officially Permanent if you disagreed with something they • The trust that will develop between
Residents of Canada. It is proposed, or if they asked you for a your sponsoring group and the
more appropriate to refer to favour you really did not want to do. newcomers will depend greatly on
them as “newcomers” rather how well they perceive your ability to
than “refugees”. • Always use your best judgement and protect their privacy.
discretion. When in doubt, ask.
People will choose to self- • Remember you likely know much more
identify however they feel • Avoid referring to newcomers as about the newcomers than they know
comfortable. But as sponsors ‘our refugees’. By using the family about you.
you should always use or individual’s names, paternalistic
respectful language. • Try not to loose sight of these
connotations can be easily avoided.
important concepts as your
sponsorship progresses.
8“We had enough
money to pay for
Financial Support
driver’s licenses, Your sponsorship is a contractual agreement between you (the sponsor group), AURA
a pronunciation (the SAH) and Immigration, Refugees and Citizenship Canada (IRCC, the Government of
class, and visits Canada). This contract comes with minimum financial obligations. Beyond these, AURA
calls on all sponsors to provide additional supports to ensure the sponsorship year gives
to the dentist. We
newcomers a strong start to life in Canada.
felt these were
important in Your financial commitment lasts 1 year from the date of arrival.
getting the family
established.” Guiding Principles:
~Sponsors of an 1. The sponsorship is an opportunity for newcomers to prioritize studying English.
Iraqi family 2. Sponsored newcomers are entitled to receive adequate support.
3. Sponsors should always strive to provide support in a way that encourages
newcomers to become independent and self-sufficient.
Start-up Costs: Start-up refers to the material Monthly Support: Sponsors must provide enough
support required at the beginning of a sponsorship money and in-kind support to ensure the newcomers’
so newcomers can get established. Sponsors must basic needs are covered each month, including:
provide enough money or in-kind support for:
• Housing • Transportation
• household items • deposit for utilities • Food, personal care • Communication
• kitchenware • internet installation items
• basic furniture • last month’s rent
• linens and towels • school supplies The Resettlement Assistance Program (RAP) rates
• food staples • cell phone represent the minimum amount of financial support
• clothing • (if possible) sponsors are required to provide (see opposite page).
• winter clothing computer RAP rates are low, so extra support is almost always
required to ensure needs are reasonably met.
Much of this can be donated, but newcomers must
receive some money to purchase items they choose.
Total Estimated Cost: The financial support required to fulfil your
responsibilities depends on the cost of living in your community, supports
from the refugees’ family members (if applicable), in-kind donations,
family composition, and the newcomers’ unique circumstances and
needs. AURA can provide an estimate (see table), but you must plan a
budget that reflects your unique sponsorship.
Additional Support: AURA sponsors must repay the immigration/travel
loan issued to refugees (see Page 11). Ideally, you will also raise enough
money to cover expenses that will benefit the refugees in the long term,
or the sponsorship itself. Here are some examples of worthy expenses:
-dental care, -recreation programs, -special courses/program,
-evaluation of foreign credentials, -specialized language courses,
-professional interpreters for important sponsorship meetings,
-excursions, -camps, -bicycles, - childcare, -university applications.
And, of course: unforeseen circumstances or emergencies.
For more information, see the FINANCIAL SUPPORT
section of AURA’s SPONSOR TOOLBOX:
www.auraforrefugees.org/toolbox
9Adult Children:
• IRCC considers each child over the age of 18 an adult. They are entitled to receive their
own money monthly for basic needs, transportation and communication even if they reside
with the rest of the family.
• Additional funds will therefore be required for each child over the age of 18.
• Be aware of children turning 18 while the sponsorship or application is in process.
Resettlement Assistance Program for BVOR Sponsorships
Refugees referred by the UNHCR and matched with sponsors through AURA arrive through the BVOR
program. They receive 6 months of RAP (Resettlement Assistance Program) financial assistance directly
from the Government during their first year in Canada.
AURA TIPS
RAP Period: RAP covers months 2-7 of the 12 month • Start-up costs can be reduced by
sponsorship. Sponsors provide the remainder, including start- in-kind donations, but they can never
up and top-up of monthly support, if required. be replaced entirely. Newcomers
must receive some money directly to
RAP Appointment: Your local RAP office will email the purchase start-up items. This ensures
sponsor group leader shortly after the arrival of a BVOR to set they have some control.
up a meeting for all family members over 18, to explain the
RAP agreement. A sponsor group representative must attend • RAP rates do not increase much
this meeting, and bring an interpreter if required. The first with the number of children, because
cheque is issued at the appointment, subsequent payments families with children under 18 also
are made by direct deposit. receive the monthly Canada Child
Benefit (CCB), but this application can
Sponsors should take RAP payments into consideration to take time - so budget accordingly.
ensure consistency over the 12 month sponsorship period.
Take extra care in communicating to newcomers the source of • IRCC’s rules around minimum financial
funds during these months and how your support is adjusted. support can get very complex,
particularly when sponsoring multiple
Sponsors can provide additional financial support during the family units, or providing significant
RAP period for a ‘reasonable’ standard of living, as RAP rates in-kind support. Please contact AURA if
are low, especially for families with children not yet receiving you’d like help in budget planning.
the Canada Child Benefit.
10“Give the family
independence to make
Finances: Pre-Arrival
decisions around how Before the refugee(s) you are sponsoring
much they spend as arrive, you and your sponsor group must
soon as possible. provide and/or raise the funds required to fulfil
Continue to discuss your responsibilities, and plan out how you
the implications their will provide financial support to the refugee(s)
spending will have throughout the sponsorship year.
on their budget. Help
them make informed Financial requirements vary based on
decisions that are in sponsorship type, family composition, available
the best interest of in-kind donations, cost of living, family support
their entire family.” etc. So, one size does not fit all.
~Sponsors of a
Colombian BVOR Planning a Budget:
Each group must submit an updated copy of
their budget to AURA before the sponsorship
starts. As your SAH, we are required to review it
and keep a copy on file. You have 3 options:
In-Kind Support
1. AURA’s Simple Budget Template Budget for:
Much support • Repayment of the
can be provided
2. AURA’s Detailed Budget Template
Immigration Travel
in-kind, including 3. Create your own document
Loan (1-2k/person)
housing, furniture • Renter’s insurance
and clothing - Download templates at: auraforrefugees.org/budget • Dental costs
reducing the • Emergencies
overall cost of
Considerations in Budget Planning:
your sponsorship
or allowing your
group the flexibility 1. Minimum Financial Support: Regardless of what is donated or provided in-kind,
to spend money on all refugee newcomers are entitled to a minimum amount of financial support.
additional supports. See the Minimum Financial Support Calculator: http://www.rstp.ca/calc/?lang=en
Some items 2. A Fine Balance: Sponsors must be careful not to provide too much financial
cannot be support. Be aware of creating an unsustainable relationship of dependency.
provided second
hand, e.g.
3. Avoid Difficult Transitions: All sponsorships have a set date when financial
mattresses,
support will end. If sponsors provide high levels of financial support, or pay for
open food items,
footwear, personal things on behalf of the newcomers, it could be challenging for them to live on a
clothing. significantly reduced budget afterwards.
Regardless of how 4. Avoid Surprises: Newcomers deserve
many donations transparency. They should know at the
your group can beginning of a sponsorship how much
get, newcomers money they will receive, how, when and
MUST be provided from whom. Strive for consistency month
with some money to month.
to choose and
buy items of their
5. Self-Determination in Practice:
choosing.
Sponsors must provide reasonable
funds and explain how they are meant
to cover the newcomers’ needs. As long
as their basic needs are met, how they
prioritize and decide to spend their money is up to them (not you!).
11Finances: Post-Arrival
Plan a Budget Meeting with Newcomers:
Shortly after arrival, arrange a semi-formal meeting and explain English vs. Employment
how the finances will work month by month. These conversations
may not feel natural or comfortable, but are absolutely essential. This sponsorship is a one time opportunity
Communication is key. for newcomers to benefit from your
support and focus on studying English
Develop an approach that reflects the specific needs and full time. This will enable more lucrative
experience of the newcomers. Some people will need more and meaningful work in the long term.
support than others. The guidance, oversight and overall You should start focusing on employment
structures established vary depending on the financial literacy in the second half of the sponsorship.
and unique circumstances of each sponsored family/individual. If newcomers do work, your group can
reduce your financial support according
Strive for a situation in which the same total sum is received to the PSR program’s established rules
by newcomers monthly and they pay their own bills and (contact AURA to learn more).
expenses.
Banking: Canada Child Benefit:
Open a bank account Families with children AURA TIPS
with the newcomers will receive monthly
in the first few days. CCB payments, the • Explain how funds raised for sponsorship are meant to
Consider location, fees, first of which will be be used (e.g. resettlement in Canada not supporting
benefits, and multilingual retroactive to arrival and family abroad).
staff. potentially very large.
CCB payments cannot • Extra help will likely be required at the beginning.
Explain ATM fees, replace sponsor support. Make a conscious effort to ensure newcomers learn to
cheques, direct deposit, Apply for CCB as soon as handle their finances independently as the sponsorship
credit vs debit, charges, possible (see page 10). progresses.
NSF etc.
• Consider connecting newcomers with financial literacy
Living on a Budget:
services in addition to your support.
Housing: Help establish healthy
The concept of utilities, financial habits and • Check out programs for low income families such as:
electric heat and water connections to resources. Ontario Electricity Support Program, Toronto Welcome
being billed separately Policy (for recreation), Child Care Fee Subsidy.
may be new for some.
• Complete financial freedom with no accountability
Phones and Internet: could prevent you from fulfilling your responsibilities if
Donations?
Newcomers must have problems arise. On the other hand, forcing newcomers
internet access and a Some sponsors to keep every receipt could seem insulting and invasive
cell phone. Provide a have received free (unless they want to do this).
computer if the budget computers, cell
allows for it. phones, bikes, • Sponsors are not responsible for debts incurred by
welcome baskets, newcomers. Do not co-sign a credit card.
Explain how to pay bills clothing... even
and the importance of apartments! Try • Warn against scams! Warn newcomers about scams
paying them on time. approaching local and credit companies that try to recruit new customers.
Explain pre-paid vs. companies to ask
monthly. Research plans about donations. • To discuss how to use funds left over after a
ahead of time. sponsorship, contact AURA.
12“We wished we Canada Revenue Agency
had known about
telephone scams. The Canada Child Benefit (CCB):
We got so many The CCB is a monthly tax-free payment for families with children under 18. Sponsored
calls from what refugees are eligible. Help them apply as soon as soon as possible. CCB payments do
we thought was NOT replace financial support from sponsors.
the CRA and we Budgeting Considerations: How to Apply:
thought there was • The first payment is retroactive to • Complete CRA’s Form RC66 and mail
a problem. Until arrival, so could be very large. it to the Sudbury Tax Centre
our sponsors told • Even if families receive a sizeable • Apply as soon as possible, as
sum, sponsors cannot reduce financial processing can take several months
us they are fake. support below RAP rates. • Settlement agencies can help
It was confusing.” • Understand and communicate the
~ Family sponsored amounts that will be received to avoid For Sponsored Singles/Couples:
through AURA confusion/ surprises.
• Single newcomers, and couples
• You can reduce your financial support
without children should complete a
to the RAP rate level if the amount
Form RC151 as soon as possible
you were providing previous to CCB
after arriving, to start receiving the
payments was higher than RAP and
GST/HST Credit and the Ontario
RAP rates + CCB are sufficient.
Trillium Benefit
Amount per child (Approximate): • When a family applies for CCB, they
-Age 6-18: $5,500/year ($450/month) are automatically assessed for the
-Under 6: $6,500/year ($550/ month) GST/HST credit and OTB.
• Download the form from CRA’s
website, complete it, and mail it to
the Sudbury Tax Centre.
AURA TIPS Income Tax:
As permanent residents of Canada, sponsored refugees must file
• CRA recalculates benefit amounts a tax return each year.
every July, based on tax returns.
Regardless of the arrival date or income earned, newcomers
• Explain what taxes pay for in must file a return every year so that CRA can determine if they
Canada. The CRA has great are eligible for: GST/HST credits, CCB, other Ontario programs.
informative videos for newcomers.
Money from Sponsors is a Gift:
• Remind newcomers to inform you • Money received from a sponsor group is considered a ‘gift’ and
when they receive government does not have to be reported to CRA when filing a tax return.
mail, as not responding can cause • Income from the Resettlement Assistance Program (RAP)
delays. must be reported, although it is not taxable.
• The government will send BVOR newcomers a T5007-
• It may be helpful to authorize a Statement of Benefits in February.
sponsor to speak with CRA on the • Any income from employment must be declared as such.
newcomer’s behalf by phone.
Volunteer Tax Clinics:
• When declaring taxes for the first The CRA website lists volunteer-run Tax Preparation Clinics,
time, never leave the “world income” where you can accompany newcomers to file a return, and where
section blank. If it is zero, write they can continue to go for support in subsequent years.
“zero”. Leaving this blank causes
processing delays. To apply for Citizenship, newcomers must have filed taxes
for at least 3 of their previous 5 years of residency.
13Immigration Loans and Travel to Canada
IOM: In most cases, the International Organization for Migration (IOM) is responsible for making
arrangements for sponsored refugees to travel to Canada. This includes arranging flights, facilitating
exit permits, and providing support through partner agencies during any stopovers and upon arrival.
Single Journey Document: If the refugees do not have valid passports, IRCC will issue a Single
Journey Document for their trip to Canada.
Travel Loan: The Canadian Government issues sponsored refugees a loan to cover the cost of
their flights and any other travel-related fees. Post-arrival, IRCC Collections Services coordinates
repayment. The loan is usually between $1,200.00 and $1,600.00 per person and AURA requires
sponsors repay it on behalf of the newcomers before the 1 year sponsorship is complete.
Sponsors must repay the loan before the
sponsorship ends. AURA Staff will send Loan Examples from 2020
1. Four Adults, travelling from Kenya
you instructions around month 6.
= $6,000.00
2. Single Person, travelling from Ethiopia
Travel Loan Repayment: = $1,100.00
IRCC automatically establishes a monthly schedule for 3. Couple travelling from Lebanon
repayment, based on the amount. The repayment period = $2,100.00
automatically begins one year after arrival. However, 4. Family of 3 (1 child) travelling from Iraq
since all AURA sponsors must repay the loan in full = $4,200.00
before the end of the sponsorship, this repayment 5. Single Person, traveling from Lebanon
= $1,000.00
schedule does not apply to AURA sponsorships.
For refugees leaving Israel, travel is covered
by the Israeli government. On rare occasions,
Notification of the Loan: refugees/sponsors may purchase tickets directly,
• AURA will contact IRCC Collections Services to so there is no loan. This only happens where the
confirm the loan details for you, and communicate this IOM does not operate.
to the Sponsor Group Leader.
• Sometimes the information is not available until
several months after arrival.
• Please contact AURA if loan notification is received.
AURA TIPS
• At the airport, newcomers may receive a
form referencing the loan amount. This is
Repayment Method: not a request for repayment but can assist
There are several acceptable methods for repayment.
you in budgeting as it states the amount.
Most sponsors pay online or by cheque, payable to:
Receiver General for Canada.
• Syrian refugees who arrived in Canada in
2015/16 were not issued loans. This was
IRCC Collection Services a temporary measure.
Mailing Address: Contact: • If there are multiple Principal Applicants,
IRCC Collection Services Phone: 1-800-667-7301 they will each have a separate loan.
Accounts Receivable (Staff are extremely helpful
70 Rue Crémazie, over the phone!) • Budget for loan repayment, ensuring you
Gatineau, QC, K1A 1L1 Email: collection@cic.gc.ca have sufficient funds remaining towards
Hours: Mon - Fri, 8am - 4pm the end of the sponsorship year.
14“Be strategic
in ensuring the
Housing
family’s home is One of your sponsor group’s most challenging responsibilities is securing appropriate
close to settlement housing. It can be very difficult to balance affordability, distance, and comfort with the
services and limiting realities of the housing market. The sponsorship contract calls for the provision of:
amenities. Always
1. Safe, adequate housing.
keep the goal of 2. Basic furniture.
independence in 3. Household essentials.
mind.”
Temporary Housing: Permanent Housing:
~Sponsors of
a Syrian • Flexibility is very important. Permanent Housing refers to the housing
BVOR family • Consider duration, location, availability. in which the newcomers will stay for (at
• Consider a community member’s home, least) the duration of the sponsorship
unused apartment, or a short term rental. period.
• Upon arrival, newcomers must
have immediate internet access to
communicate with family/friends abroad,
and an orientation to their space.
• Search for permanent housing with
newcomers as soon as possible post-
arrival.
Timing:
AURA strongly recommends you DO
NOT rent accommodation before the
newcomer(s) arrive. Because:
• The travel itinerary could change with
little notice.
• The newcomers should be involved Strive to secure housing where they will
to the greatest extent possible in the be able to remain once the sponsorship
decision of where they will live. period ends.
• Being involved in the search for
housing means they will gain a better • Housing must be at a reasonable
understanding of the housing market and distance from the sponsor group
“We found out cost of living. members to ensure proper ongoing
support.
the family was Housing Resources: • AURA strongly recommends tenant/
arriving with only renter’s insurance, typically provided in
• Your best resource for finding
9 days notice! We housing will be your social networks a package covering liability and property.
scrambled but and personal connections - ask the This protects the newcomers, the
managed to have congregation, ask who might know real sponsors and the sponsoring church.
a nice temporary estate agents, ask people you know in • Do extensive research on options before
apartments to talk with their landlord arrival.
space ready in
about vacancies. • Housing must be reasonable by
a community Canadian standards, sufficient for the
• Residential Tenancies Act for Ontario
member’s house.” • Community Legal Aid Clinics for family size, even if they are willing to fit
~Sponsors of a housing issues many people into a small space.
Congolese • Toronto Municipal Code: Occupancy • Explain utilities, electric heat and related
BVOR family Standards bills.
• Housing Help Centres
15Proof of Address:
You will likely need to provide proof of RENTAL AGREEMENT
address before permanent housing is
secured (for school registration, OHIP, This Rental Agreement, dated _______________ is between _________________________
(Tenant’s Name) and __________________ (Landlord’s Name), for the residential until located at
banking, etc.) ______________________ (Complete Address). This unit is provided by the Landlord for use as
a residential dwelling by the Tenant (and family members listed below), for all residential related
purposes including but not limited to: receiving mail, use as official address and principle place
Create a “Rental Agreement” for the of residence.
Temporary Housing: Include the complete This arrangement is in effect as of ______________ (Date) until _____________________(Date).
address, names of family members and The Tenant(s):
dates. Include the contact information and ___________________________________________________ Date of Birth: __________
signatures of the owner(s) and all adult ___________________________________________________ Date of Birth: __________
‘renters’. Complete Contact Information:
_________________________________________
Note that for OHIP, Service Ontario does
not always accept a letter, and if they The Landlord:
do not, you may have to wait for a bank ___________________________________________________ Date of Birth: __________
statement received in the mail to use as Complete Contact Information:
proof of address. __________________________________________
The Landlord and Tenant’s signatures below indicate acceptance of this agreement.
Signing a Lease:
• Ideally, the lease will be in the name of ________________ [Landlord - Signature] ______________________________ [Date]
the newcomers and they will pay their rent ________________ [Tenant (over 18) - Signature] ________________________ [Date]
directly. This is not always possible. ________________ [Tenant (over 18) - Signature] ________________________ [Date]
• Some landlords will require a guarantor or
even a co-signer.
• Sponsors should not act as a guarantor or
co-signer, if possible. AURA TIPS
• Sponsors should try to explain the unique
• When you’re looking for housing, tell everyone
situation of sponsored newcomer renters you know (and tell them to tell everyone they
and their guaranteed income. know). You never know where an opportunity
might arise.
AURA can Provide:
1. A template letter for the church • Subsidized housing wait lists are very long (up
(if applicable) to a decade!). If you anticipate newcomers will
2. A support letter from AURA benefit from subsidized housing in the long term,
help them register as soon as possible. Make
sure they know what they have to do to stay on
Can the church representatives act as
the list. Visit a Housing Help Centre.
guarantors? The Anglican Diocese will not
allow the parish or it’s representatives to • There are some financial support programs
act as guarantor, however, they will allow available in Ontario for eligible families, such as
parishes to provide a “rental guarantee”. The the Ontario Electricity Support Program (OESP).
approval process for this authorization takes
several months. If you would like a rental • Make sure Immigration has updated address
guarantee, please contact AURA several information. Address changes can be made
months before the expected arrival. online - or contact AURA.
• Plan ahead to ensure your group can access
See more information at:
funds quickly if you need to pay first and last
www.auraforrefugees.org/lease
months rent to secure an apartment quickly in a
competitive housing market.
16“Newcomers are
overloaded with
Arrival
information on
arrival. Plus they
are exhausted
from the travel
and are filled
with many strong
emotions”
~Sponsors of an
Eritrean BVOR family
Notice of Arrival:
AURA usually receives a Notice of Arrival email (NAT) from IRCC about 10 days before
the scheduled arrival date. Upon receiving the NAT, AURA will:
1. Forward all itinerary details to the group leader immediately.
2. Request the temporary address and phone numbers for sponsors going to the
airport.
3. Ensure this information is received by Immigration Reception and Information
Services (IRIS) at the Airport, prior to arrival. **If you are in contact with the
refugee(s), we will ask you to make sure they have the address/phone numbers
to provide as they go through immigration. AURA will only provide it to IRIS if
the sponsored refugee(s) cannot provide it themselves.
Preparing for Arrival: At the Airport:
• Select only a few members of the group • Bring a welcome sign with you to the
to greet the newcomers at the airport. airport, with the newcomers’ names in
• Be aware that while you may be super English and their language (if possible).
happy and excited, the newcomers • The average wait time is 1-3 hours after
may be overwhelmed, nervous, and the time of landing, as newcomers go
exhausted after a long trip. through immigration. They will exit into
• Arrange for an interpreter if necessary. the same international arrival hall as all
• Be prepared: travellers, or through a side door in that
• Do you need car/booster seats? area.
• Do you have enough room for • Introduce yourselves to the newcomers,
“Have drinks everyone and luggage? explain that you are part of a volunteer
and snacks for • Usually newcomers arrive with at group that will support them in Canada
everyone while least one suitcase each, sometimes and that you will explain more over the
you wait at the several more. next few days.
airport. We See AURA’s Arrival Checklist:
www.auraforrefugees.org/arrivalchecklist
waited four and
half hours.”
~Sponsors of Taking Pictures
a Syrian
• If you want to take pictures, ask first. Use your best judgement and do not
BVOR family take pictures if newcomers seem uncomfortable. This applies throughout the
sponsorship.
• If you have pictures and the people in them are comfortable with them being
shared, please send a few to us at AURA!
17Important Documents: IRIS at the Airport:
Newcomers should receive the following • The IOM (International Organization for
documents upon arrival at the airport: Migration) facilitates resettled refugees’ travel to
Canada, helping with layovers.
1. Confirmation of Permanent Residence: • At Pearson Airport in Toronto, there is a
1 paper document per person, principal group called IRIS: Immigration Reception and
proof of immigration status. The Permanent Information Services, with multilingual staff who
Residence (PR) Card will be mailed to the accompany newcomers through immigration
address provided in the coming weeks/ and out to their sponsors.
months. • A sponsor group member will be asked to sign
a confirmation document (any member can
2. Social Insurance Number (SIN): 1 paper sign).
document per person in a sealed envelope
(to be issued a SIN, a Canadian address Arriving Home:
must be provided, and the Service Canada • Avoid separating parents and children on the
Kiosk at the airport must be open). way home, if this is not possible, make sure that
you have the parents’ agreement.
3. Interim Federal Health Program • Ensure newcomers have immediate access to
(IFHP) Certificate of Eligibility: 1 paper internet (and a device through which to access
document per person. it, even if it is temporary).
• Do a basic orientation to the home and area.
4. Passport or Travel/Single Journey Remember they are probably exhausted and
Document: used to travel to Canada. need to rest.
• Arrange a time to return.
Address Notification - PR Card: • You may choose to provide some cash for
• If it was not possible to provide an address incidentals right away.
upon or prior to arrival, newcomers will receive
an Address Notification form.
• The sponsor group should ensure this form
is completed and submitted to the PR Card
Processing Centre as soon as possible or
update the address online. AURA TIPS
• The information newcomers receive pre-departure
varies greatly. For BVORs, if you have not been in
Social Insurance Number (SIN)
contact, they may not know they have sponsors. They
certainly will not know the details of your role.
• The SIN is a 9 digit number that you
need to work in Canada and access • The process for a Permanent Resident Card is
government programs/benefits. It initiated at the airport, but the card itself will arrive in
comes in the form of one paper the mail weeks or months later.
document per person (the production
of SIN cards ended in 2014). • Although Immigration Reception and Information
Services (IRIS) has sponsor contact information, they
will only use it if there is a problem, so it’s important for
• Sponsors must explain the importance
you to be visible and on the lookout.
of the SIN, its purpose, when they
will need to share it, and when not to • Immigration documentation is received before exiting
share it. the secure area of the airport. If there are problems or
missing documents, contact AURA. You likely cannot
• If the SIN is not received upon arrival, fix the problem at the airport.
contact AURA. You will have to apply
for one through Service Canada. • We have heard from groups who have waited as little
as 1 hour, and as much as 6 hours at the airport!
18“We didn’t Permanent Resident Card and Status
remember that PR
cards come in the
mail automatically Sponsored refugees are issued Permanent
Resident Visas before their travel to
and we thought we Canada is arranged.
had to apply for
one.” At the airport, they sign their Confirmation
~Sponsors of an of Permanent Residence document,
Ethiopian family officially becoming Canadian Permanent
Residents (PRs). The Permanent Resident
Card is an important piece of ID.
PR Card Processing:
“Check PR cards IRCC will automatically send each newcomer their PR Card in the mail after they arrive.
carefully when you There are often delays due to high volume and incorrect addresses or photographs.
• PR Cards are NOT issued upon arrival - but the process is triggered.
receive them.” • Ensure IRCC has the newcomers’ correct address.
~Sponsors of a
• The first card is free and will be valid for 5 years.
Syrian man (whose
• If you are concerned because a card is delayed, contact AURA.
PR Card said he was
• IRCC may mail a letter requesting new photographs for PR cards.
Colombian!)
• If a PR card is not received within 180 days of arriving in Canada, a new application
must be completed.
Check PR Card Processing Time: Processing times have fluctuate between a few
weeks and several months. Ask AURA for the current processing time.
Address Updates: Ask AURA or visit www.auraforrefugees.org/addressupdate
AURA TIPS PR Status:
As Canadian Permanent Residents, sponsored refugees
• Remind newcomers they must apply • Can access the same social benefits and health care
for a new PR card every 5 years or coverage as Canadian citizens.
until they become Canadian citizens.
• Do not require a permit to study or work.
Renewal fee: $50.
• Are protected under Canadian law and the Canadian
• Accompany newcomers to the library Charter of Rights and Freedoms.
to make colour copies of the front and • Have responsibilities, including paying taxes and
back of PR cards. respecting all federal, provincial and municipal laws.
• Can apply for Canadian citizenship when eligible.
• Get an Ontario Photo ID card
or Driver’s License for everyday Travelling Outside Canada:
identification, so PR cards can stay • Canadian PRs with refugee status are entitled to a
safely stored at home. Refugee Travel Document, which can be used with a PR
card to travel outside Canada.
• AURA strongly advises against
• However, for resettled refugees,the best practice is
travelling outside of Canada before
becoming a Canadian citizen. to wait until Canadian citizenship is attained, before
travelling outside the country.
• Permanent residents should apply for • Use of a passport from a refugee’s country of origin and
citizenship as soon as they meet the returning to that country can be considered ‘reavailment’
requirements. Explain the value and and cause IRCC to question if they really needed
process of applying for citizenship. protection in the first place. On some occasions, an
appeal of their PR status is initiated as a result.
19Interim Federal Health Program “It’s essential for
sponsors to have an
The Interim Federal Health Program (IFHP) provides limited, temporary coverage of early understanding
health-care benefits for resettled refugees. of government
• IFHP is funded by IRCC (federally) and administered by Medavie Blue Cross processes (ex. IFHP,
• A Certificate of Eligibility is issued upon arrival, and must be presented to access OHIP, Ontario ID
coverage cards, etc.). There are
so many important
IFHP provides coverage in addition to OHIP for the first year only. things to do in the first
weeks.”
Coverage: Resettled refugees can only access Basic Coverage until they get OHIP.
They can access Supplemental and Prescription Drug Coverage for their entire first ~Sponsors of an
year in Canada. Iraqi family
BASIC SUPPLEMENTAL
Medical services: Limited Vision Care:
• Doctor visits • One pair of eyewear (glasses and/or lenses)
• Standard immunizations • One vision test
• Prenatal and obstetrical Urgent Dental Care If you plan to use
care • Emergency dental exams • Dental x-rays IFHP, call ahead
• Lab tests and x-rays • Extractions • Dentures to ensure the
Hospital services: Mental Health Services service provider
• Emergency room visits • Psychological counselling, including services from allied accepts it.
• Hospital stays health-care practitioners • Assistive devices, medical
• Medical and surgical care supplies and equipment.
• Diagnostic imaging *Source: Immigration, Refugees and Citizenship Canada
PRESCRIPTION Service Providers:
• Service providers must be registered with Medavie Blue Cross to
DRUGS accept IFHP coverage. They are not all registered.
Prescribed medication • Sometimes, service providers can advocate for discretion in
and other pharmacy coverage. This depends greatly on the provider.
products.
There is a list of service providers that accept IFHP
[Note: Generic drugs
ONLY]
on the Medavie Blue Cross website (including
Pharmacies, Doctors, Specialists, etc.)
Remember to explain IFHP. AURA TIPS
Newcomers probably don’t know • If IFHP certificates are not received upon arrival, IRCC can
issue them shortly after. Please contact AURA.
anything about it!
• Sometimes the coverage document is dated before the actual
For more information on IFHP, check
arrival date. This is because coverage began with a pre-
IRCC’s website for policies and a
departure medical check. It is not an error.
summary of benefits.
• It takes 2 days for new beneficiaries to appear ‘in the system’.
https://ifhp-pfsi.medavie.bluecross.ca/en/
ifhp-outline-of-services/
• Ensure newcomers understand coverage ends in 12 months.
• IFHP will never reimburse beneficiaries who paid for a service.
20You can also read
