ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
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ArrowCreek Homeowners
Association 2021 Strategic Plan
“Together, Creating Our Path Forward”
2021 to 2026 Strategic Plan
TABLE OF CONTENTS
1. INTRODUCTION
STRATEGY FORMULATION PAGE 2
MISSION STATEMENT PAGE 3
VISION STATEMENT PAGE 3
2. PAST CHALLENGES PAGE 4
The ArrowCreek Homeowners Association Board of Directors, Committee Members, Managers and
Employees, and Community Manager are optimistic about the continuing ability to fulfill the Association’s
Mission and Vision Statements.
3. DEVELOPMENT OF THE REVISED PLAN PAGE 5
The main goal of the ACHOA Revised Strategic Planning Process was to conduct a community assessment and
develop a strategic planning process to strengthen resident satisfaction for service and amenities within the
community, increase market value for ArrowCreek properties and sharpen the effectiveness of community
governance.
4. STRATEGIC FOCUS AREAS 2021 TO 2026 PAGE 6
Maintain and Improve, Strengthen the Brand, Strengthen the Team, Wildfire Prevention, Improve
Infrastructure, Community Standards, Improve Amenities
5. STRATEGIC FOCUS AREA GOALS AND PLANS PAGE 7
Plan for the 26 Miles of ArrowCreek Roads
Brand and Reputation outside the Gates
Team Environment for Board Members
Continue to Strengthen the Wildfire Prevention Plans
Improvements to Infrastructure and Landscaping
Enforceable Community Standards
Improve Amenities
6. CONCLUSION PAGE 15
1
ARROWCREEK HOMEOWNERS ASSOCIATION (“Association”)
2021 to 2026 Strategic Plan
“Together, Creating Our Path Forward”
1. INTRODUCTION:
This strategy represents the general methods that the Association will use to
meet its mission and vision, in context with topics discussed in this document.
The strategy will answer the related questions of “how”. The strategy will
include how the Association will serve the needs of community members. The
strategy will make understandable the value proposition that will distinguish the
Association in the eyes of individuals behind the front gates and outside the
front gates. The strategy will involve making decisions on allocating operating,
capital, and reserve resources. The strategy will be designed to maximize the
long-term value of the Association.
Strategy formulation includes: (1) Developing the Association’s mission,
values, and core competencies; (2) Analyzing the Association’s strengths,
weaknesses, opportunities and threats; (3) Establishing the approach that will
enable the Association to succeed; and (4) Setting long-term objectives, goals,
and priorities and a financial projection as well as short-term goals and actions.
Strategy implementation involves putting the plan in action in order to
accomplish strategic objectives, goals, and priorities to support the long-term
value of property and the ArrowCreek subdivision. Strategic implementation
includes: (1) Internal communications to community members and employees
as well as external communication to other stakeholders; (2) Assigning duties to
meet goals; and (3) Resource allocation.
2
Strategy Evaluation involves monitoring priorities to meet the mission and vision
of the Association. Strategy Evaluation involves gathering data and monitoring
outcomes related to expected results or impacts that emerge as a result of
implementing the strategic plan. Strategy evaluation includes (1) Establishing
budgetary discipline and project performance expectations, (2)
Creating/applying measurements based on data collection and segmentation
against the stated goals and objectives on an aggregate level, and (3)
Identifying, analyzing, and creating relevant corrective actions to be implements
if required.
A mission statement is a short statement of the Association’s core purpose and
overall goal – Why does the Association do what it does. It identifies the goal of
the Association’s operations, amenities provided, customers served and
geographic operation. It communicates the Associations purpose and direction
to community lot owners, homeowners, employees, renters, vendors, and other
stakeholders. The current Association Mission Statement is as follows:
ARROWCREEK HOMEOWNERS ASOCIATION, INC.’S - MISSION
STATEMENT: The Board is charged with setting broad policy and giving the
operations team, supported by its management company, the tools to
accomplish both tactical and strategic goals. The ultimate mission of the Board
is to protect and enhance the ArrowCreek community’s reputation and services
so that home values remain strong.
A vision statement is a declaration of the Association’s long-range goals –
Where is the Association going and how is the Association going to get there. It
serves as the foundation for the strategic plan that affects Board decision
making. It helps focus the Association’s efforts on strategic opportunities. It
differentiates the Association from other homeowner associations in Northern
Nevada. The current Association Visions Statement is as follows:
3
ARROWCREEK HOMEOWERS ASSOCIATION, INC.’S - VISION
STATEMENT: ArrowCreek offers a premier lifestyle with a robust variety of
amenities and activities for families and individuals and a friendly and rewarding
team environment for employees that together build a more beautiful, more
unified, and safer community – making us simply the best community in
Northern Nevada to live, work and play.
2. PAST CHALLENGES:
The ArrowCreek Homeowners Association Board of Directors, Committee
Members, Managers and Employees, and Community Manager are optimistic
about the continuing ability to fulfill the Association’s Mission and Vision
Statements. There were numerous Strategic Focus Areas or challenges that the
Association Team (Board Members, Managers and Employees, Committee
Members, and Community Manager) faced over the past five years. The key
Strategic Focus Areas over the past years have been:
• Strengthen the Brand and Reputation of ArrowCreek
• Enhance the Residents’ Club
• Expand Amenities and Offerings
• Unify the ArrowCreek Community
• Create a vibrant trail system and outdoor fitness circuit
• Improve appeal of the community through landscaping
• Maintain existing roads program
• Continue to differentiate the sub-division to maintain property values
The Team over the past years has (1) Strengthened resident satisfaction, (2)
Created policies to support increasing property values, (3) Forged cooperation
4
and support for common goals that developed a sense of unity among all
community members, and (4) Provided continuity and vision for subsequent
Boards. The Board has directed that a revised Strategic Plan be developed to
provide a roadmap that will serve the Team [Board Members, Managers and
Employees, Committee Members, and Community Manager] in future decision
making and allocation of resources.
3. DEVELOPMENT OF THE REVISED PLAN:
The main goal of the ACHOA Revised Strategic Planning Process was to
conduct a community assessment and develop a strategic planning process to
strengthen resident satisfaction for service and amenities within the community,
increase market value for ArrowCreek properties and sharpen the effectiveness
of community governance. This will lead to the development of a sense of
community by our members and the enhancement of the brand that sets the
community apart from all other gated communities in Norther Nevada.
The ACHOA Revised Strategic Plan was developed through a planning process
that started in 2019 and was cumulated in 2020. The Strategic Planning
Process included an analysis of the community’s strengths, weaknesses, and
opportunities through community feedback, using an Online Demographic
Survey to compare to previous studies (Exhibit A). A Community HOA Amenity
Comparison Study (Exhibit B) was completed to determine value added
amenities within the Association, Feedback was received and reviewed from
Realtors that successfully sell ArrowCreek properties. A review of the
ArrowCreek Reserve Study was conducted to determine the replacement and
repair of twenty-year-old assets owned by the Association. A review of
residential sales in Washoe County to determine trends concerning sale price
square footage rates inside the gates and outside the gates. Interviews of The
Club At ArrowCreek ownership and management to determine trends for golf
course communities. In addition, several focus group meetings were conducted
to provide feedback about strengths and weaknesses within the community.
5
Lastly, a review of the original seven (7) strategic focus areas were included in
this analysis.
4. STRATEGIC FOCUS AREAS 2021 TO 2026:
1. Maintain and Improve, as Necessary, the Existing Road Program and
Replacement of Other Assets Owned by the Association to maintain
and grow property values.
2. Continue to Strengthen the Brand and Reputation of the Community
both Inside and Outside the Front Gates.
3. Continue to Strengthen the Team Environment for Board Members,
Association Employees, Committee Members, and Community
Manager to Build a More Unified Team to Successfully Set Goals,
Achieve Goals, Manage and Service the Association’s Current and
Future Needs.
4. Continue to Strengthen the Wildfire Prevention Plans to first and
foremost safeguard ArrowCreek residents, protect property values,
and will be a Model for Other Northern Nevada Communities and to
protect property values.
5. Continue to Improve the Infrastructure and Landscape of the
Community Common Area to Improve the Aesthetic Appeal of the
Community and to protect property values.
6. Continue to Strengthen the Team’s Efforts in Providing and
Maintaining Manageable and Enforceable Community Standards to
Maintain the Appeal of the Community and protect property values.
67. Continue to Enhance and Improve Upon the Amenities Throughout
the Community Which Includes Residents’ Center, Trail Networks,
Walkways, and Park Areas to improve property values.
These 2021 – 2026 Strategic Focus Areas have both Short Term and Long-
Term Goals to support their successful implementation and completion. Each of
these Strategic Focus Areas will have supporting statistical and focus group
responses to support the Plan as provided in Exhibits A and B. The Strategic
Focus Areas highlight community strengths that should continue and
opportunities that can improve the overall image of the community.
5. STRATEGIC FOCUS AREA GOALS AND PLANS
1. Maintain and Improve, as Necessary, the Existing Road Program and
Replacement of Other Assets Owned by the Association to maintain
and grow property values.
Maintenance of 26 miles of roads within the Community is important to home values
and safety. The roads and fire roads serve as evacuation routes, support firefighting
access, and provide fire breaks, as identified in our wildfire plan. The other Assets
owned by the Community, in addition to the roads must be equally maintained and
replaced, as per the Reserve Plan developed by the Association. The Assets owned
by the Community have varying dates for replacement, but this replacement planning
process is necessary for a Community that is over twenty years in existence. Continue
to manage and maintain solid financials with clean audited financial statements that
support operating budget, capital budget and reserve fund budget goals established
by the Board of Directors.
a. Short Term Goals (One Year or Less)
• Hire Civil Engineering Consultant specializing in roads and
transportation, to develop, and refine a pavement management system
plan for the roadways and walking paths for the timely repair and
replacement of infrastructure within the next 5-10 years.
• Hire a Reserve Fund Consultant to develop from the ground up Five-
Year Reserve Study for funding and replacement for the Association.
• Budget and Finance Committee and Reserve Fund Committee to
develop new committee members and backup for the Chairperson.
7• Schedule Town Hall Meetings for Annual Operating, Capital and
Reserve Budgets and present Reserve Study Update Studies.
• Continue to have clean Annual Audits as per NRS 116 to support the
strong financial position of the Association.
• Continue to manage monthly cash flow and develop Annual Operating,
Capital and Reserve Budgets that support the Association goals that
maintain fiscal strength of the Association and provide funding for new
amenities.
b. Long Term Goals (Beyond One Year)
• Continue to develop fiscal plans to meet the NRS 116 Funding
requirements for the Reserve Fund.
• Continue to develop an investment strategy that will allow the availability
of funds for planned Reserve Fund activities per year.
• Continue to develop Capital Project Budgets that support long term
amenity growth for the Association.
2. Continue to Strengthen the Brand and Reputation of the Community
both Inside and Outside the Front Gates.
Continue to strengthen the Community’s brand and reputation, which will provide a
clear and succinct statements about the viability of the Community through numerous
information outlets. Strengthened Brand and Reputation will boost community
enthusiasm and employee morale and will continue to increase the Community’s value
proposition and appeal.
a. Short Term Goals (One Year or Less)
• Continue to improve and add community articles to the ArrowCreek
View’s six editions including updates on community events, school
articles, and security events.
• Continue to improve and enhance the ArrowCreek Website experience,
which provides a view of the ArrowCreek Lifestyle.
8• Continue to provide prompt responses from the Board, General
Manager, Security Director, Facilities Management, and Community
manager to community questions.
• Continue to improve communications with staff by having a Board
Annual meeting to discuss responsibilities and expectations. Continue to
provide positive articles about Association staff in the ArrowCreek View.
• Continue to use Email Blasts, Front Gate Signage and Website to
communicate significant events within the community.
• Continue to use Community Town Hall Meetings to provide information
with meetings scheduled for the Strategic Plan Feedback, Reserve Fund
and Annual Budget in 2020.
• Continue to enhance the Association Welcome Packet and make
available to Association members and Realtors to take advantage of the
Realtors’ 180-degree viewpoint of the community from five years ago.
This includes and ongoing marketing plan for the community that
coordinates with the efforts of The Club At ArrowCreek.
• Continue to coordinate and communicate with The Club At ArrowCreek
about activities and events that support both stakeholder groups.
• Continue to have a Community Marketing Vendor to provide consistency
in Community Messaging and Branding for both inside and outside the
front gates.
• Continue to support “Lunch for Leaders”, an activity where Board
Members interact with other Association Leaders to enhance outside-
the-gate branding by sharing successes and challenges learned in
ArrowCreek.
• Develop an Advisory Committee Chairperson’s quarterly meeting to
share recent committee activities, challenges, opportunities, and future
goals that includes Association Community Manager and Staff to ensure
alignment with the strategic plan objectives and goals.
b. Long Term Goals (Beyond One Year)
9• Plan another Realtor Town Hall Meeting for the Community.
• Continue to pursue the Community Association Institute (“CAI”)
designation as the Premier Large Northern Nevada Homeowners
Association through an annual application that demonstrated community
member and employee meeting participation, news articles published in
CAI magazine and continuing education through the DCAL program for
volunteers and employees.
3. Continue to Strengthen the Team Environment for Board Members,
Association Employees, Committee Members, and Community
Manager to Build a More Unified Team to Successfully Set Goals,
Achieve Goals, Manage and Service the Association’s Current and
Future Needs.
Board members, Board Committee volunteers, Association Managers and Employees,
and the Community Manager continuously need to be recognized for their
contributions to the community. Recruitment of community volunteers and their
development through education, seminars, and mentoring continues to be a
challenge. Continue to develop and provide employment opportunities with
appropriate benefits to build a friendly and rewarding team environment for
employees. Continuously work with the Community Manager to enhance compliance
with Nevada Statutes and Regulations for the Association.
a. Short Term Goals (One Year or Less)
• One Board member and some committee volunteers should take
ownership and participate in Community Association Institute (“CAI”)
programs to pursue the DCAL designation.
• Develop an active volunteer recruitment program and marketing of
committee openings to the community. Provide new committee member
training under the auspices of the Community Manager and Association
Managers and Employees to assist in committee participation.
• Each Advisory Committee to determine and add a Community Manager.
Association Managers or Employee to their committee to assist in
communication but also implementation of committee sponsored
activities.
10• Continue to work with Community Manager to provide communications
to the community concerning regulatory changes that impact the
management of the community. If necessary, Board members should
attend legislative sessions to gather information about potential impacts
to the Association.
• Work with Association General Manager to monitor and adjust Employee
Benefit programs to provide a rewarding team environment that is
competitive in the Reno employment marketplace to attract and retain
Association employees.
• Minimize discussions of outsourcing employment positions to provide job
security and enhance the creation of a friendly and rewarding work
experience within the Association. Work with Employment Attorney
Consultant to minimize such impacts to staff.
• Through the Association General Manager, Board of Directors and
Advisory Committees, continue employee recognition lunches, support
the employee Holiday Food Drive, support employee initiatives to
enhance the amenities of the community, and other relevant initiatives.
b. Long Term Goals (Beyond One Year)
• Develop and determine long-term tasks that should be adopted by
ArrowCreek staff such as Fuels Management activities, irrigation system
replacement, etc. and its impact on staff employment requirements.
• Develop backup plans with Associa Sierra North for assigned
Community Manager as per contract.
• Develop backup plans for Association Managers to provide smooth
transition if the management employee departs.
• Develop backup plans for Board Advisory Committee Chairpersons to
provide smooth transition if the current Chairperson leaves.
4. Continue to Strengthen the Wildfire Prevention Plans to first and
foremost safeguard ArrowCreek residents, protect property values,
and will be a Model for Other Northern Nevada Communities and to
protect property values.
a. Short Term Goals (One Year or Less)
11• Annually support the Sheep Grazing plan by the U.S. Forestry Service or
other partners by providing educational and cautionary information to
community members about dogs off leash.
• Develop ongoing maintenance plans for previously treated areas funded
by grants, using Board-approved vendors and consultants. Provide
annual projected budget needs to support such activity.
• Work with Truckee Meadows Fire Protection District on Evacuation Plan
including scheduling annual community-wide evacuation drills.
b. Long Term Goals (Beyond One Year)
• Develop long term plan for an additional Fire Grant for remaining
community common areas that might also include Washoe County and
The Club At ArrowCreek.
• Develop a plan to enhance the Community Lot assessment program.
5. Continue to Improve the Infrastructure and Landscape of the
Community Common Area to Improve the Aesthetic Appeal of the
Community and to protect property values.
a. Short Term Goals (One Year or Less)
• Hire a Landscape Architect to evaluate and enhance the landscape
areas and drainage along ArrowCreek Parkway and develop a
replacement plan for the irrigation system to support the approved
landscape plan, including drainage improvements.
• Develop a drainage plan along ArrowCreek Parkway that is aesthetically
appealing.
• Continue to monitor the quality of the County treated effluent water
where applied as irrigation in the ArrowCreek community. Develop a
plan evaluating several alternatives to reduce harmful levels of Boron
and other elements harmful detrimental to the landscape plantings.
b. Long Term Goals (Beyond One Year)
12• Develop a long-term landscape replacement and new installation plan
for the next five years using funds from the Reserve Fund and Capital
Projects Fund.
• Develop a long-term plan for drainage, containment and use of the pit
area for plant materials across the street from the maintenance
buildings.
• Develop a long-term plan with Washoe County and Washoe County
School District involvement for the median and landscaped sidewalk
areas between Thomas Creek Road and the Front Gate.
• Develop a long-term plan with Washoe County and Washoe County
School District involvement about the ArrowCreek signage at the corner
of ArrowCreek Parkway and Thomas Creek.
6. Continue to Strengthen the Team’s Efforts in Providing and
Maintaining Manageable and Enforceable Community Standards to
Maintain the Appeal of the Community and protect property values.
a. Short Term Goals (One Year or Less)
• Continue to enforce Community Governing Documents, Policies,
Processes, Protocols, and Fine/Fee Structure to maintain the current
high community standards through Association Managers and Employee
participation, Board participation, ADRC participation, and Community
Manager participation.
• Annually review ADRC Guidelines and Board Policies, Rules,
Regulations, and Procedures for potential adjustment.
b. Long Term Goals (Beyond One Year)
• Determine need to amend or rewrite Association Governing Documents.
• Determine need to amend the ARROWCREEK HOMEOWNERS’
ASSOCIATION RULES AND REGULATIONS FOR PROPERTYUSAGE
(REV. 8/20/19)
137. Continue to Enhance and Improve Upon the Amenities Throughout
the Community Which Includes Residents’ Center, Trail Networks,
Walkways, and Park Areas to improve property values.
a. Short Term Goals (One Year or Less)
• Develop strategic short-term improvements to the Residents’ Center, for
example shade structure(s)for Kiddy Pool, Outdoor Fire Pits, Yoga
classes at night, and upgrade of exercise equipment pending the
outcome of the recreational improvements provided by the ArrowCreek
renovations.
• Continue development of the ArrowCreek Trail System Plan and to
determine the need to connect with Washoe County and U.S. Forest
Service trail networks, compatible with the community trail map
managed by the General Manager, Trails Task Force, and approved by
the Board of Directors: identify gaps in the trail system network and
remove user barriers.
• Development of Music and Movie Events in Park areas within the
community, as sponsored by the Association.
• Continue to coordinate joint events with The Club At ArrowCreek, such
as the Annual Joint Summer Picnic Event, Easter Egg Hunt, Golf
Summer Camp, etc.
• Continue and enhance other Community Social Events developed by the
Association Advisory Social Committee and provide adequate funding
for such events in the annual budget.
• Continue to enhance Playground equipment at ArrowCreek parks.
b. Long Term Goals (Beyond One Year)
• Work with Reserve Committee on schedule for the replacement and
standardizing of paved walkways and installation of additional paved
walkways on Community common areas to support the Trail System
Plan guidelines.
14• Continue to develop Capital Project budgets to support amenity goals for
the Association as developed by Advisory Committees and/or Board
Task Force individuals and approved by the Board of Directors.
6. CONCLUSION:
ArrowCreek annual average sales price per square foot remains within the premier
area and activities to enhance and maintain the values have been included within the
strategic plan. Amenities are being upgraded and new amenities are being planned.
The brand, reputation and marketing of the community continues with effective brand
and reputation initiatives though the arrowcreek.com website, ArrowCreek View news
magazine, email blasts, front gate signs and VOLO village messaging.
Association Governance continues to be strong with transparent efforts by the Board
of Directors to comply and enforce NRS 116 Laws, Community Governing
Documents, Policies, Processes, Protocols, and Fine/Fee Structure to maintain the
current high community standards to enforce that the community is a desirable place
to live. The Association is in a stable strong financial condition with reasonable funding
levels for the Reserve Fund to support replacement of Association Assets. The
Association employees are significant team players supporting the goals of the Board
of Directors. The Employees are pleasant and polite to community members and
deserve community support though funding employee benefits.
The Residents’ Center décor has been enhanced but further studies will be needed to
enhance amenities around the Residents’ Center. The expansion of playground
equipment and a Trail Network will continue to enhance the value of being a
community member. Social activities have become especially important within the
community including many social groups actively participating in the community. The
Board will continue to support these community social activities and support
developing new activities using existing facilities. The Board of Directors through their
advisory committees will continue to strive to create joint social programming with The
Club At ArrowCreek to reduce redundancy and duplication of efforts.
Therefore, the Association membership is committed to supporting and maintaining a
healthy vibrant community that support home values. The Association provides
opportunities for the continued growth of the community spirit created by social
events, friends, social common interest groups, neighborhood event, and significant
support for charitable organizations in Northern Nevada.
151. EXHIBIT A – DEMOGRAPHIC SURVEY COMPARATIVE REPORT
2. EXHIBIT B – COMMUNITY HOA AMENITY COMPARISON STUDY
3. EXHIBT C – ASSOCIATION FINANCIAL HIST
16ArrowCreek 2020
549 478 Completed Responses
676
Total Responses 71 Partial Responses Survey VisitsQ1
How long have you lived inside the gates at ArrowCreek?
Answered: 528 Skipped: 21
42.61%
17.42%
23.11%
10.98%
0% 20% 40% 60% 80% 100%
Less than one 1-2 3-5 6-10
year years years years
More than 10
yearsResponse Response
Choices
percent count
Less than one year 5.87% 31
1-2 years 10.98% 58
3-5 years 23.11% 122
6-10 years 17.42% 92
More than 10 years 42.61% 225Q2
Do you live in or rent out your property?
Answered: 529 Skipped: 20
97.54%
0% 20% 40% 60% 80% 100%
Live Rent Neither (possible lot
in out investor)
Response Response
Choices
percent count
Live in 97.54% 516
Rent out 0.95% 5
Neither (possible lot investor) 1.51% 8Q3
How many adults over 18 years old live in your home?
Answered: 520 Skipped: 29
9.23%
83.08%
0% 20% 40% 60% 80% 100%
1 2 3 or
more
Response Response
Choices
percent count
1 7.69% 40
2 83.08% 432
3 or more 9.23% 48Q4
How many children (under 18) live in your home?
Answered: 521 Skipped: 28
9.60%
78.31%
0% 20% 40% 60% 80% 100%
Non 1 2 3 or
e more
Response Response
Choices
percent count
None 78.31% 408
1 8.64% 45
2 9.60% 50
3 or more 3.45% 18Q5
Do the adults in your household work part time or full time, or are they retired?
Answered: 509 Skipped: 40
100%
90%
80%
54.81%
70%
52.46%
60%
50%
40% 8.25%
30%
17.49%
20%
36.54%
10% 18.86%
0%
Full Time - P..
Full Part Retire Full Part
Time Time d Time Time
Retire Full Part Retire
d Time Time d
Response
Row Resident # 1 Resident # 2 Resident # 3
count
Full Part Full Part Full Part
Retired Retired Retired
Time Time Time Time Time Time
Full Time - Part 36.54% 8.25% 54.81% 18.86% 17.49% 52.46% 4.32% 2.95% 1.96%
509
Time - Retired (186) (42) (279) (96) (89) (267) (22) (15) (10)Q6
For what reasons do you usually use a computer? You may check all that apply.
This is for historic comparison to the previous surveys.
Answered: 509 Skipped: 40
43.81%
86.84%
46.17%
91.16%
58.55%
0% 20% 40% 60% 80% 100%
Busines Persona Social Media (Facebook, Twitter, Emai
s l etc.) l
Events going on in I prefer not to
ArrowCreek answerResponse Response
Choices
percent count
Business 58.55% 298
Personal 91.16% 464
Social Media (Facebook, Twitter, etc.) 46.17% 235
Email 86.84% 442
Events going on in ArrowCreek 43.81% 223
I prefer not to answer 4.91% 25Q7
Why did you choose to move to ArrowCreek? Please check all that apply.
Answered: 512 Skipped: 37
12.89%
14.26%
61.52%
33.79%
37.30%
65.04%
17.58%
74.02%
47.85%
80.47%
0% 20% 40% 60% 80% 100%
Scenery/View Amenitie Gated Family - close
s s Community by
Securit Gol
y f
Walking and bicycling without needing to walk or ride on a
street
We liked the Cost of Other (Please
house Living specify)Response Response
Choices
percent count
Scenery/Views 80.47% 412
Amenities 47.85% 245
Gated Community 74.02% 379
Family - close by 17.58% 90
Security 65.04% 333
Golf 37.30% 191
Walking and bicycling without needing to walk or ride on a street 33.79% 173
We liked the house 61.52% 315
Cost of Living 14.26% 73
Other (Please specify) 12.89% 66Q8
About how often do the residents in your household use the Residents’ Center?
Answered: 513 Skipped: 36
9.55%
19.69%
47.17%
17.93%
0% 20% 40% 60% 80% 100%
Neve Periodicall 1-3 days a More than 4 time a
r y week week
1-2 times per
monthResponse Response
Choices
percent count
Never 17.93% 92
Periodically 47.17% 242
1-3 days a week 19.69% 101
More than 4 time a week 9.55% 49
1-2 times per month 5.65% 29Q9
Which amenities of the ArrowCreek Community do you, or other residents in your
home, use? Please check all that apply and indicate usage if possible:
Answered: 486 Skipped: 63
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Basketball Cardio Gol Meeting
Courts Equipment f Rooms
Open Common Reading Areas &
Areas Coffee
Videos in Residents’ Spa/Hot Swimming
Center Tub Pool
Tennis Pickle Ball Weight Walking
Courts Courts Room Paths
Fitness Bocce Ball Bicyclin Park and Picnic
Trail Court g Areas
None of the
AboveQ10
Are you a member of The Club at ArrowCreek? If yes, please select what
membership you have. If no, please select no. This is for comparison to previous
surveys. Kind of membership and length of membership are optional questions.
Answered: 497 Skipped: 52
40.85%
44.27%
48.49%
0% 20% 40% 60% 80% 100%
Ye Not currently a member of The Club at
s ArrowCreek
Prefer not to
answer
If yes, what kind of membership (Golf, Sport, Social, etc.) and how long?
(optional)
Response Response
Choices
percent count
Yes 48.49% 241
Not currently a member of The Club at ArrowCreek 44.27% 220
Prefer not to answer 1.81% 9
If yes, what kind of membership (Golf, Sport, Social, etc.) and how
40.85% 203
long? (optional)Q11
Have you visited the Club at ArrowCreek Clubhouse in the past six months? If you
have, please tell us why you visited. If you have not, please select response -
“Have not visited.”
Answered: 496 Skipped: 53
100%
90%
80%
70%
60%
50% 52.22%
40%
41.94%
39.92%
30%
28.83%
26.21%
20% 23.19%
10%
0%
For For For a Meeting or Social
Lunch Dinner Event
For an ACHOA Other, such as a special event or charity
Party event
Have Not
VisitedQ12
Which Outdoor Winter Activities do you, or any other residents in your household
enjoy? Please check all that apply.
Answered: 427 Skipped: 122
14.29%
16.63%
20.14%
51.76%
58.08%
36.77%
11.48%
50.59%
11.71%
0% 20% 40% 60% 80% 100%
X-Country Downhill Ice Snowboardin
Skiing Skiing Skating g
Snow Hikin Walking the Huntin
Shoeing g dog(s) g
Photograph Sleddin Other – Please
y g listChoices Response Response
percent count
X-Country Skiing 11.71% 50
Downhill Skiing 50.59% 216
Ice Skating 7.96% 34
Snowboarding 11.48% 49
Snow Shoeing 36.77% 157
Hiking 58.08% 248
Walking the dog(s) 51.76% 221
Hunting 8.67% 37
Photography 20.14% 86
Sledding 16.63% 71
Other – Please list 14.29% 61Q13 Which Outdoor Summer Activities do you, or any other residents in your household enjoy? Please check all that apply. Answered: 489 Skipped: 60
22.09%
12.47%
26.99%
36.61%
13.29%
37.83%
43.97%
73.82%
42.74%
17.59%
14.72%
22.29%
21.68%
68.92%
21.88%
49.08%
34.97%
0% 20% 40% 60% 80% 100%Cyclin Golfin Fishin Hikin Boating g g g g Running and Tenni Pickle Visit Jogging s Ball Parks Walking Paved Walking Picnics and Paths Dogs Barbecuing Bocce Sitting on a Campin Bird Ball beach g Watching Photograph Other – Please list y below
Response Response
Choices
percent count
Cycling 34.97% 171
Golfing 49.08% 240
Fishing 21.88% 107
Hiking 68.92% 337
Boating 21.68% 106
Running and Jogging 22.29% 109
Tennis 14.72% 72
Pickle Ball 17.59% 86
Visit Parks 42.74% 209
Walking Paved Paths 73.82% 361
Walking Dogs 43.97% 215
Picnics and Barbecuing 37.83% 185
Bocce Ball 13.29% 65
Sitting on a beach 36.61% 179
Camping 26.99% 132
Bird Watching 12.47% 61
Photography 22.09% 108
Other – Please list below 8.79% 43Q14
In addition to the amenities available in ArrowCreek, are there other amenities you
think should be available to community members.
Please rank the following options from your Most (1) to Least (6) favorite . If you do
not like any of these listed amenities, please select "None of the Above" or "List
Additional Activities."
Answered: 450 Skipped: 99
100%
90%
24.65%
31.70%
80% 39.11%
7.44%
70%
9.82% 10.70%
60%
11.39%
10.27%
50%
18.14%
8.91%
40% 14.73%
30%
18.32% 17.21%
14.29%
20%
7.92%
10% 19.20% 21.86%
14.36%
0%
Volleyball Pool/Billiards Miniature Golf
1 2 3 4 5 6Response
Row Rank from 1-6
count
1 2 3 4 5 6
14.36% 7.92% 18.32% 8.91% 11.39% 39.11%
Volleyball 202
(29) (16) (37) (18) (23) (79)
19.20% 14.29% 14.73% 10.27% 9.82% 31.70%
Pool/Billiards 224
(43) (32) (33) (23) (22) (71)
Miniature 21.86% 17.21% 18.14% 10.70% 7.44% 24.65%
215
Golf (47) (37) (39) (23) (16) (53)
Climbing 16.58% 10.05% 15.58% 8.54% 10.05% 39.20%
199
Walls (33) (20) (31) (17) (20) (78)
Hair and 12.44% 8.96% 9.45% 8.96% 8.46% 51.74%
201
Nail Salon (25) (18) (19) (18) (17) (104)
Additional
20.30% 14.36% 28.22% 10.40% 7.43% 19.31%
Social 202
(41) (29) (57) (21) (15) (39)
Events
Children’s 17.20% 7.53% 15.05% 10.22% 8.06% 41.94%
186
Activities (32) (14) (28) (19) (15) (78)
Improved
31.47% 19.83% 15.09% 8.62% 6.90% 18.10%
Pool 232
(73) (46) (35) (20) (16) (42)
Amenities
Walking 44.91% 18.60% 11.93% 5.26% 5.61% 13.68%
285
Trails (128) (53) (34) (15) (16) (39)
14.75% 11.48% 18.58% 9.29% 8.74% 37.16%
Disc Golf 183
(27) (21) (34) (17) (16) (68)
Arts and 9.24% 13.59% 16.85% 10.33% 13.04% 36.96%
184
Crafts (17) (25) (31) (19) (24) (68)
13.02% 11.46% 17.71% 15.62% 14.58% 27.60%
Gardening 192
(25) (22) (34) (30) (28) (53)
Expanded 13.56% 8.47% 12.99% 14.69% 11.86% 38.42%
177
Playgrounds (24) (15) (23) (26) (21) (68)
18.81% 14.85% 17.82% 8.91% 10.40% 29.21%
Ping Pong 202
(38) (30) (36) (18) (21) (59)
Extended 33.46% 20.77% 12.69% 10.77% 5.00% 17.31%
260
Hiking Paths (87) (54) (33) (28) (13) (45)
Steam 21.05% 17.11% 18.86% 12.72% 7.02% 23.25%
228
Room and (48) (39) (43) (29) (16) (53)
Spa
34.66% 11.95% 13.15% 5.98% 6.37% 27.89%
Covered 251
(87) (30) (33) (15) (16) (70)
Swimming
Pool
13.43% 11.94% 18.91% 12.44% 12.94% 30.35%
201
Cooking (27) (24) (38) (25) (26) (61)
Classes
32.69% 18.85% 17.69% 8.08% 8.46% 14.23%
Improved 260
(85) (49) (46) (21) (22) (37)
Gym
Equipment
13.14% 6.29% 21.14% 16.00% 8.57% 34.86%13.14% 6.29% 21.14% 16.00% 8.57% 34.86%
Table (23) (11) (37) (28) (15) (61) 175
Games
20.86% 6.42% 9.63% 7.49% 11.23% 44.39%
Indoor 187
(39) (12) (18) (14) (21) (83)
Basketball
16.58% 13.37% 21.39% 13.90% 8.02% 26.74%
Horseshoe 187
(31) (25) (40) (26) (15) (50)
Pits
23.96% 16.15% 15.10% 5.73% 10.94% 28.12%
Mountain 192
(46) (31) (29) (11) (21) (54)
Bicycle
Trails 29.49% 14.29% 11.52% 10.14% 3.23% 31.34%
217
(64) (31) (25) (22) (7) (68)
Dedicated
Dog Park 15.00% 8.89% 19.44% 11.11% 11.11% 34.44%
180
(27) (16) (35) (20) (20) (62)
Badminton 13.45% 4.09% 9.94% 12.28% 11.11% 49.12%
171
(23) (7) (17) (21) (19) (84)
Hand Ball 30.30% 3.03% 6.06% 3.03% 4.55% 53.03%
66
(20) (2) (4) (2) (3) (35)
Other 53.23% 3.23% 3.23% 0.00% 0.00% 40.32%
62
(33) (2) (2) (0) (0) (25)
None of the
Above
Other suggestionsQ15
Do you feel like the communication (Front Entry Gate Signage, ArrowCreek View
News Magazine, ArrowCreek Website, VOLO Village, Email Blasts, Mail
Correspondence, TownSquare, etc.) within ArrowCreek’s Homeowners Association,
Inc. is:
Answered: 480 Skipped: 69
13.12%
53.33%
31.46%
0% 20% 40% 60% 80% 100%
Excellen Goo Just Needs Terribl
t d Okay Work eResponse Response
Choices
percent count
Excellent 31.46% 151
Good 53.33% 256
Just Okay 13.12% 63
Needs Work 2.08% 10
Terrible 0.00% 0Q16
Have you read The ArrowCreek View, the Association’s bi-monthly news magazine?
Answered: 481 Skipped: 68
97.09%
0% 20% 40% 60% 80% 100%
Ye No, If no please clarify – not receiving,
s etc.
Response Response
Choices
percent count
Yes 97.09% 467
No, If no please clarify – not receiving, etc. 3.12% 15
Q17
Do you have any suggestions to content that could be added to the magazine?
Answered: 73 Skipped: 476Q18
Have you visited our website; www.ArrowCreek.com?
Answered: 470 Skipped: 79
31.28%
68.72%
0% 20% 40% 60% 80% 100%
Ye N
s o
Response Response
Choices
percent count
Yes 68.72% 323
No 31.28% 147Q19
If you visited ArrowCreek.com were you able to get the information or response
needed for your visit? If not, can you explain what went wrong.
Answered: 322 Skipped: 227
14.91%
86.34%
0% 20% 40% 60% 80% 100%
Ye No, Please
s clarify
Response Response
Choices
percent count
Yes 86.34% 278
No, Please clarify 14.91% 48Q20
Did you attend any of the social events put on by the ArrowCreek Social
Committee in the past 12 months?
Answered: 472 Skipped: 77
64.41%
17.16%
0% 20% 40% 60% 80% 100%
5 or 4 3 2 1 or
more none
Was not aware of social
eventsResponse Response
Choices
percent count
5 or more 3.81% 18
4 2.97% 14
3 7.84% 37
2 17.16% 81
1 or none 64.41% 304
Was not aware of social events 3.81% 18Q21
How important is the addition of the new middle school near our community.
(To be located on ArrowCreek Parkway and Thomas Creek to open August 2020)
Answered: 475 Skipped: 74
25.26%
16.42%
16.42%
41.89%
0% 20% 40% 60% 80% 100%
Very Kind of Not
Important Okay Important
I think it will be a
burden
Response Response
Choices
percent count
Very Important 41.89% 199
Kind of Okay 16.42% 78
Not Important 16.42% 78
I think it will be a burden 25.26% 120Q22
At the Town Hall on October 1st Realtors felt that the entry to the community from
Thomas Creek to the Front Gate needed to be improved, do you agree with this
opinion?
Answered: 477 Skipped: 72
23.90%
23.48%
26.62%
26.00%
0% 20% 40% 60% 80% 100%
Heavily Kind of Mayb Do not
Agree Agree e agree
Response Response
Choices
percent count
Heavily Agree 26.00% 124
Kind of Agree 26.62% 127
Maybe 23.48% 112
Do not agree 23.90% 114Q23
A study has been conducted to compare different master planned communities. Do
you care to know if ArrowCreek has more, less. or just different amenities?
Answered: 473 Skipped: 76
13.53%
16.70%
27.48%
42.28%
0% 20% 40% 60% 80% 100%
I would really like to Kind of important to
know know
Not important to I do not care about other
know communities
Response Response
Choices
percent count
I would really like to know 42.28% 200
Kind of important to know 27.48% 130
Not important to know 16.70% 79
I do not care about other communities 13.53% 64Q24
Do you volunteer within the community or for other charitable organizations in
Northern Nevada? If so, what organizations, clubs, or association committees are
you involved with or would like to be involved with?
Answered: 470 Skipped: 79
22.77%
37.02%
40.85%
0% 20% 40% 60% 80% 100%
Yes, but prefer to not N Ye
disclose o s
Response Response
Choices
percent count
Yes, but prefer to not disclose 40.85% 192
No 37.02% 174
Yes 22.77% 107Q25
Recently the Architectural Design Review Committee (ADRC) forwarded the revised
guidelines concerning exterior home and landscaping changes that require prior
written approval that went into effect on January 1, 2020. The guidelines are?
[Please indicate which comments below apply.]
Answered: 411 Skipped: 138
13.63%
67.15%
0% 20% 40% 60% 80% 100%
Easy to read and find information that applies to my
projects.
Flexible and meets my
expectations.
Applied consistently throughout
Community.
Sitting on a shelf for review at a future
date.
In need further modifications, please provide suggestions
below:Response Response
Choices
percent count
Easy to read and find information that applies to my projects. 8.03% 33
Flexible and meets my expectations. 8.03% 33
Applied consistently throughout Community. 8.76% 36
Sitting on a shelf for review at a future date. 67.15% 276
In need further modifications, please provide suggestions below: 13.63% 56Q26
Have you gone thru the ADRC design process since 2015, and was your project
approved or not approved?
Answered: 458 Skipped: 91
63.97%
32.97%
0% 20% 40% 60% 80% 100%
Approve Not Not
d approved applicable
Response Response
Choices
percent count
Approved 32.97% 151
Not approved 3.06% 14
Not applicable 63.97% 293Q27
Rate your experience with the ADRC if you have gone through the process?
Answered: 383 Skipped: 166
44.13%
15.14%
25.59%
12.53%
0% 20% 40% 60% 80% 100%
Eas Somewhat Very Did not submit
y difficult difficult project
If not approved, will you tell us why your project was
rejected?Response Response
Choices
percent count
Easy 12.53% 48
Somewhat difficult 25.59% 98
Very difficult 15.14% 58
Did not submit project 44.13% 169
If not approved, will you tell us why your project was rejected? 2.61% 10Q28
Have you gone thru the ADRC process and needed assistance. Was the assistance
and communication satisfactory?
Answered: 288 Skipped: 261
59.03%
40.97%
0% 20% 40% 60% 80% 100%
Ye N
s o
Response Response
Choices
percent count
Yes 40.97% 118
No 59.03% 170Q29
Did you need the assistance of Associa to answer your guideline questions?
Answered: 309 Skipped: 240
55.66%
44.34%
0% 20% 40% 60% 80% 100%
Ye N
s o
Response Response
Choices
percent count
Yes 44.34% 137
No 55.66% 172Q30
Should the ADRC guidelines be:
Answered: 399 Skipped: 150
21.05%
20.05%
45.86%
13.03%
0% 20% 40% 60% 80% 100%
Strictly Enforce Loosen
enforced d enforcement
Loosen enforcement with
variances
Response Response
Choices
percent count
Strictly enforced 13.03% 52
Enforced 45.86% 183
Loosen enforcement 20.05% 80
Loosen enforcement with variances 21.05% 84Q31
Do you believe that the ADRC does a satisfactory job and watches out for the best
interest of the community?
Answered: 384 Skipped: 165
30.73%
69.27%
0% 20% 40% 60% 80% 100%
Ye N
s o
Response Response
Choices
percent count
Yes 69.27% 266
No 30.73% 118You can also read
