ANNUAL REVIEW 2020 - Fleet Operator Recognition ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
CONTENTS WELCOME TO THE 2020 FORS REVIEW 01 02 03 O ver the course of 2020, FORS Welcome to the 2020 FORS members going FORS Virtual race for members have had to react and FORS review above and beyond during charity adapt to the disruption of the JOHN HIX the pandemic coronavirus pandemic. All our FORS CONCESSION 04 06 08 lives have been impacted in one way or DIRECTOR another forever and the eventual outcomes are still unclear. The resilience of supply chains and those that work in them has of course shone out. The public has, perhaps Coronavirus - The FORS Auditing - Working with Training - Making the for the first time in a long time, recognised response you in challenging times shift to virtual delivery the fundamental way in which transport 10 11 12 operators underpin our health and well- being. The transport industry can be proud of what it has done and will continue to do for us all. Governance update GSAG members helping Marketing - FORS hitting shape FORS in 2020 Our 2020 FORS Annual Review is a record the headlines The adaptations FORS itself has made in of the achievements of FORS members response to the pandemic are recorded 14 15 16 through the pandemic and the ongoing in this report. The team has sought to commitment to the very best operational innovate, respond to members’ situations practices and safe and secure operations. and learn new ways of delivering FORS. The appetite for skills development has not The Governance and Standards Advisory Helpline - New look abated – some 5,000 places were filled Performance data - FORS Management made easy Group (GSAG) has continued to ‘meet’, for 2020 through the new FORS Professional virtual members on the move with FORS Tacho forming a seasoned and valuable sounding classroom. The appetite for recognition Service board for the Standard and its supporting 17 18 has not abated – despite the necessary tools and guides. suspension of Bronze audits, more than 3,838 have been completed over the year, Thank you to all FORS members, many using the new remote Bronze auditing Champions, Associates and Affinity Avoid fatigue - become facility. The appetite for progression has Looking forward Partners. Please enjoy reading your annual Time Smart not abated – at the end of 2020, 1,692 review. organisations achieved or maintained their FORS Silver and Gold status. ARE YOU LOOKING FOR A BOOST? FORS has been providing tangible benefits for operators SAFER SMARTER GREENER for 12 years. Enhanced safety, improved efficiency, a positive impact on our climate – together delivering lower operating costs, a boost in productivity and an upturn in business opportunities. 1
FORS members going above and beyond FORS Virtual race for charity during the pandemic M uch like the rest of the UK, the the team 'virtually' travelled around the UK 2020 was a challenging year to navigate FORS team has had to adapt to the via 16 check points based on the locations for all of us, with communities from all changing situation by implementing of some of our members including Exeter, backgrounds coming together to help the a work from home setting. This Cardiff, Holyhead, Cork, Ballycastle, fight against COVID-19. Freight operators presented a team building opportunity to not Glasgow, Inverness, Aberdeen, Newcastle, and their drivers turned up for work and only keep the team active during lockdown, Altrincham, Birmingham, Norwich, Margate kept the country moving despite difficult but also to raise money for two UK and Brighton. circumstances, delivering supermarket charities – Mates in Mind and Nottingham goods and medical supplies, and carrying Hospitals Charity. FORS is an official In total, the FORS team raised over home deliveries. supporter of the national charity Mates £2,195 split between both charities thanks in Mind and champions their mission to to the generosity of members and the During these unprecedented times, FORS Wilson James coordinated all the construction prioritise employee mental health as a staff general public. members not only continued to support the logistics for the NHS Nightingale Hospital in East safety issue. nation as essential workers, but they went London and supported the NHS supply chain with the delivery of essential medical items. ‘above and beyond’ to support the NHS The FORS team undertook a ‘Virtual race staff and show appreciation for their efforts across the UK’ fitness challenge during the to overcome the many challenges brought summer of 2020.The FORS team cycled, on by the virus. We would like to take this walked and ran to clock-up 2,613 miles in a opportunity to thank our members and two-week period surpassing the 2,575 mile highlight some of the remarkable work and virtual route across the UK. Starting from, support they have been providing. and finishing at the FORS office in Croydon, Your collaborative efforts have been inspiring to all. Powerday teamed up with London Irish Rugby club to support the vital work of the NHS during the pandemic. They made and delivered 25,000 FORS: meals to frontline NHS staff working under immense pressure in London and local hospitals. pure and simple FORS – the Fleet Operator Recognition Scheme – is committed to best practice; pure and simple. Safer drivers, smarter operations, a cleaner environment for everyone, and, with more and more contracts specifying FORS as the benchmark for best practice, FORS membership can put you in Jointline Ltd Roadmarking Excel Ltd supported the nations the shop window for new business wins. and FORS associate Dawes Highway Safety appreciation for the NHS through transforming the showed appreciation during the pandemic with roads by applying ‘Thank you Key Workers’ road ‘Thank you NHS’ road markings and design panels. markings. 2 3
I Coronavirus - The FORS response n February 2020 when FORS issued its first communication to members about coronavirus nobody could foresee the huge response the pandemic would demand from the FORS community. As well as the many activities charted on this page, work on version 6 of the FORS Standard was suspended and it will now be published in the autumn of 2021 for implementation in 2022. 4 JUNE 24 AUGUST Site audit re-start process and August to November - Member guidance issued to Members briefing webinar series commenced 2020 2021 15 JUNE 1 DECEMBER 28 FEBRUARY Bronze audit bookings re-opened Downgrade process First communication to members reinstated for operators about COVID-19. Public Health without an audit completed England guidance circulated 19 MAY or booked Temporary relaxation of the 30 AUGUST on-cycle element of Safe Ongoing member care calls Urban Driving and Van Smart campaign introduced 5 NOVEMBER 17 MARCH All site audits conducted All FORS manager training remotely until further notice cancelled 6 APRIL 1 SEPTEMBER Telephone campaign initiated Launch of FORS Professional to establish operational Virtual Classroom and situation of members booking system 23 MARCH All FORS site audits cancelled 19 OCTOBER and fees refunded Remote Bronze audits 2 APRIL launched Downgrade process suspended until further notice Online FORS Professional 17 SEPTEMBER manager training launched Remote Bronze audit pilot New helpdesk system installed #1 commenced to provide full functionality for home based helpdesk team 24 MARCH 29 SEPTEMBER COVID-19 information pages Remote Bronze audit pilot #2 created on FORS Online, providing commenced 4 essential guidance to members 5 4 5
Auditing - Working with you in challenging times T he FORS Bronze audit is at the detailed interaction between auditor and specifiers about compliance issues. heart of FORS accreditation, and auditee, FORS members have embraced The team works to the rules and being site-based means that in the development. With the subsequent sanctions set out in the Compliance and many ways our auditors are the COVID-19 lockdowns throughout the UK Enforcement Guidance and all members ‘face of FORS’. The necessary stand once again suspending site audits, by the are encouraged to be familiar with this down in site auditing following the end of the year over 36 per cent of Bronze document which includes the appeals and announcement of the first COVID-19 audits had been completed by remote complaints escalation process. Whilst no lockdown in March 2020 severed that means – an amazing achievement. cases were referred to the Governance important link between the auditor and Advisory and Standards Group in 2020, the member. The team responded quickly, In 2020 we welcomed DEKRA Automotive there were 95 appeals against audit developing guidelines for both auditees as the third FORS audit provider alongside decisions of which 45 were upheld. and auditors to conduct site visits as DriveTech and Fleet Source. 240 complaints against members were safely as possible and on 15 June investigated and 25 members received 2020 the Bronze audit booking system At the end of the year DEKRA had 27 periods of suspension from the scheme was re-opened. auditors working across the UK and the FORS team is looking to onboard whilst another five were terminated from FORS. These were notified to BADGE OF interested parties via the Specifier Alert In addition to the resumption of site audits, a Bronze remote audit process more Audit Providers in 2021. As well as working to support the FORS Audit email system. HONOUR was conceived, developed and piloted Providers, the FORS compliance More and more contracts are specifying A system of enhanced audits is used to using a combination of web conferencing team performs the necessary duties to FORS - the Fleet Operator Recognition help operators that have been subject and a new online portal for uploading ensure FORS members adhere to their to compliance action to focus on the areas Scheme – as the clear route to a safe and evidence. Following member feedback accreditation commitments. As well efficient road transport supply chain. For of corrective action. Seventeen enhanced from the initial pilot and technical and as checking the Traffic Commissioner 12 years, FORS has proudly worked with audits were undertaken with 14 companies procedural updates, the Bronze remote Applications and Decisions, the team operators to drive up standards, making in 2020. There were 17 members audit was launched on 19 October investigates a wide range of ‘complaints’. commercial vehicles and the complex that regained their accreditation after 2020. Whilst a remote audit can never These range from appeals against environments in which they work, safer, undertaking one or more enhanced audits. completely replicate a site visit with its audit outcomes to reports from contract smarter, and greener, for everyone. 45 out of 95 17 audit appeals enhanced audits were upheld undertaken 115 active FORS 3,838 Bronze audits 2,352 Silver audits 372 Gold audits auditors conducted conducted conducted 6 7
Training - Making the shift to 283,092 54,770 29,420 virtual delivery eLearning modules undertaken security and counter terrorism eLearning pedestrian Safe modules undertaken C modules undertaken hampioning the professional mixed reality to help attendees understand development of members has the road from different perspectives. We always been a core element of look forward to seeing how this develops FORS and this has continued in throughout 2021. 2020. The pandemic presented us with the opportunity to challenge the way we We were also proud to launch the new deliver training and to make some long- FORS Professional Virtual Classroom, standing improvements to our training designed to enhance the online learning offer. experience. Learners can now see The pandemic had a significant impact each other and the trainer, making the experience more interactive. The platform 244 386 38 webinars and 97 FORS practitioners qualified driver training on our training provision. By 2 April 2020 also includes an assessment at the end classroom courses (2,272 Practitioners qualified courses undertaken FORS had moved all its manager training of each webinar to verify that the learning in total) to online learning. This has proved to be objectives have been met. a massive success, with 244 webinar courses delivered between April and September also saw the launch of the December. Webinar training allowed new FORS Professional Booking Platform. delegates to reduce their emissions and This has made it easier to book and pay save both time and money. It has also for FORS training with members now able been easier to add additional webinars to select and book several courses at where required allowing more delegates to once rather than having to make multiple be trained and reducing waiting list times. bookings. It is also easier to swap or cancel courses if required. Feedback from the “ 2020 saw the launch of new training Booking Platform and the Virtual Classroom courses and eLearning. In January, has been overwhelmingly positive. FORS launched Pedestrian Safe, an This was my first FORS training session and new safety eLearning module aimed at A significant milestone was also achieved I found it really informative and interesting. educating drivers on the specific dangers in 2020 as we trained our 2,000th FORS I'm new to the road haulage industry and pedestrians face and how to protect them. Practitioner. In total 386 Practitioners found this course was really engaging. Paul The module was completed by 29,420 qualified in 2020, bringing the total number was really informative and was great at people in 2020 – an impressive figure that of FORS Practitioners to 2,272 since the trying to get us all involved - which is a shows drivers’ commitment to improve the first qualification was awarded in 2012. hard job with everyone joining remotely. safety of vulnerable road users’. FORS Thank you very much! I look forward to also launched new Time Smart training for the next course I attend” managers, comprising a toolkit and two Amy Hubbard, Sovereign interactive webinars, Fatigue Management Logistics Ltd and Drivers’ Hours Management. “ Immersive interactive training was introduced in 2020 as an additional training option for HGV and van drivers This webinar was very informative who must undertake training on road and helped me learn a lot” risk and the safety of vulnerable road Katie Haslam, Gerrards of FORS member Emily Collins from MEMS Power Swinton Ltd users at FORS Silver. This uses drama- Generation became the 2,000th qualified FORS based multimedia, virtual reality or other Practitioner. Pictured with Ian Coffey 8 9
Governance update GSAG members helping shape FORS in 2020 T he handover of the Governance Mixed accreditation provides Bronze and and Standards aspects of the Silver organisations with the opportunity scheme to Steer took place in 2020. to have only part of their fleet and FORS would like to thank the following organisations who made up the FORS Governance The new team at Steer are now fully drivers accredited to higher levels (Silver and Standards Advisory Group (GSAG) in 2020. in-post and have hit the ground running, and Gold) allowing access to more having convened their first Governance opportunities where contracts stipulate and Standards Advisory Group (GSAG) FORS Silver or Gold accreditation. Mixed meeting in October 2020 and restarted accreditation is about offering flexibility the Professional Development Working to members in demonstrating how their Group in November 2020. They take over transport operation goes above and from the Chartered Institute of Logistics beyond industry best practice for safety, and Transport (CILT) who had been efficiency and environmental protection. responsible for FORS Governance and Standards since the concession started in Steer Governance and Standards will also 2015. FORS would like to thank CILT for take over responsibility for delivering the all their efforts during that time including FORS training approvals and licensing the evolvement of the FORS Standard management from Transport for London across the various version numbers since in April 2021, and are currently updating 2015. this function to ensure it is commercially sustainable. The Standard Version 6, One of the key milestones that came out having had its launch deferred from of GSAG over the last 12 months was the autumn 2020 due to COVID-19, is also decision to allow mixed accreditations as due to be published in the second half of part of managing the scope of members' 2021 for implementation in 2022. accreditations. Business opportunities - looking for an upturn? FORS has been providing tangible benefits for operators for 12 years. Enhanced safety, improved efficiency, a positive impact on our climate – together delivering lower operating costs, a boost in productivity and an upturn in business opportunities. 10 11
2020 SUMMER THE RD STAND STANDA ARD AUTUMN THE 2020 2020 ING SPR D DAR STA THE TRAVEL E A N NDA Marketing - FORS hitting the headlines RAMsM ST THE PROG to take ELEC RD ng measure AVENTR IC WIN Introduci erable TER O 2020 ER T care of vuln s road user UES COU POW EOPLE Truck man serious ufactur P Why LING U P with bat ers get THE c van optiosensdfo know ivers m P r tery pow er dr tri their us Elec ets analy fle lines t K eeping our members up to date with the rapid pace of change in the scheme was more important than ever in 2020. Through the pandemic, FORS has continued to E MO RE MAKEOVER S ALTERN OW ATIVES NERSHI TO P -term vehi cle Why the long is booming RECYCLI Why refu NG TR se collecti ENDS fleets are on vehicle TELEM TECHNO ATICS SAFE AS grow its marketing presence using a mix of social media, press releases, articles MODEL ialist bodywork Securin HOUSES ket going gree New fea rental mar LOGY SHIR otlight ond n ture be tracked s enable flee drivers are g trucks whe YORK Sp edite t Spec cles s offer vehi ns PLUS: with gre ts to n accr or LOSS provider atio latest up ater eas not on the move FORS Transp WHEEL for all oper s e hall paying atten tion ed truck Comme date on Lates BREA nse in us ular features TfL’s Di dow rcial veh THE ANCE Mea ers of not around check icle ope t deve e the se rect Visi The dang lop EA ORM althy during the walk ration plans ments in SIER se and editorial and regular eNews bulletins to members. s and sta et buyers PERF of a he ind d | Reg s ndards on Stan for Cle th EIGH veale PEAKportance althy m stry new an Air e UK’s T-W PLUS: fle operations and standa rds | Indu | Indust ry new dard PLU Zone HEE s re atures he The im and s | Reg S: wha s Wha R LE body sult doing t’s on offe REVIEW ular fea SES re r fe cial veh icle tures Com t has STAY rvey a lot r -AT- gula Commer mer 2021 of he for fleet E BU s are s | Re HOM n su dustry new cial avy lif s ON THion buse ity vehi got in ting dema The impa ORDE E ctio cle op emiss in popular st ore fo nd for ct RS tisfa zero s | In erat ions door of increa S sa ns and stan How growing dard step and r the deliv sed FOR stan eries dard bus S: io s | In and PLU vehi cle op erat dust ry ne ws | coach sect mer cial Regu lar fe or? Com atur es Key topics - Key topics - Key topics - Key topics - Social media Spring: Summer: Autumn: Winter: How zero emission Guidance on buying Recycling trends and Latest developments in 5,630 12,757 buses are growing in popularity used trucks why refuse collection vehicle fleets are going the UK’s plan for Clean Air Zones (CAZ) FOLLOWERS FOLLOWERS Avoiding wheel-loss green The importance of Stay at home orders 1,098 4,807 having a healthy body and healthy mind COVID-19 impact on vulnerable road Telematics technology and new tracking and the impact of increased demand for LIKES NEW FOLLOWERS users and commercial features doorstep deliveries 608,357 754,928 A special spotlight vehicle drivers on FORS accredited Electric avenues for What 2021 has in store operator Meadowhall truck manufacturers for the bus and coach TIMES SEEN TIMES SEEN Transport moving towards sector, one of the alternatively powered markets hit the hardest vehicles by the pandemic Gold members e w sws FORS website Quattro Plant Ltd is an infrastructure specialist, based F O FROSReSNR e N S e eNews in Stratford London, providing professionally operated O equipment and services to the rail, road and construction F industries across the country. 2 1 9 5,846,185 “FORS is at the forefront of safety initiatives and 2 19 9 continues to drive improvements within the industry” - 2eN1NeeewNwsesws Kevin Mc Glinchey, Transport Manager PAGE VIEWS 927 H.D. Ricketts Ltd is a family run business that strives e ARITSICSLUESES ,92 to be the largest haulier and supplier of sand and gravel S in the West Midlands, supplying some of the biggest ISSUE OPENED eNe ws 4 names in the building industry and taking part in some 107,3040 107,30044ARAOTPIECNLEESD eNews WEBSITE of the country's biggest construction projects such as the M6 Toll Road. Since joining FORS, the company has 1C0L7IC,K3S ON RTRICTLICESLEWSITHIN HITS seen a 6.7% reduction in fuel usage as well as an 18.75% reduction in road incidents. ARTICLES W eNLeICwKsS ON ITHIN 3 JCS Transport Consultancy was set up by Managing e ws C eN e w 1O s 1 2 P 2E ARTICL,7 , N7E E 30 S D N e Director Jamie Campbell, a Fellow of the Chartered Institute of Logistics and Transport. Based in Leatherhead, Surrey, the company helps fleet and road transport operators stay compliant with current legislation, gain the correct type of licence and FORS accreditation needed to keep their vehicle operations legally compliant. Since going FORS, the company has seen a 4.84% reduction in fuel usage. 12 13
Performance data - FORS members Helpline - New Look on the move for 2020 C I ompliant and environmentally working to standards above the legal n 2020, the FORS Helpline undertook patience whilst this transition took place. friendly fleets continue to be at the minimum, but ensures they are doing significant change in order to adapt to As part of supporting members with their forefront of the agenda, despite their part to protect the environment. the unprecedented circumstances accreditation, the Helpline team continued the many challenges our members The energy from the industry around presented by COVID-19. Following maintaining the FORS FAQs page, faced during 2020. As organisations the technological development of fleet advice from the UK Government to work including creating a new page relating to adapted, and continue to adapt, to the vehicles continues to grow. As members from home, the FORS Helpline did specific questions regarding COVID-19. changing environment, the emphasis on seek to explore the alternatively fuelled exactly that, with each member of the This has helped members to quickly find implementing best practice is critical to vehicle market, this can only continue team now set up remotely to seamlessly out answers to common questions without ensuring fleets operate efficiently and to push forward the great performance continue supporting members with their the need to contact the Helpline. economically. This not only ensures improvements members have experienced accreditation. operators continue to be industry leaders, during 2020. On top of the regular communications with A new phone system has been members, the Helpline team conducted introduced allowing for calls to be handled progression calls to ensure members remotely. Since then the Helpline team were supported through these challenging has gone on to handle 16,758 calls and times in maintaining their accreditation A N CE REDUCTION since mid-August has responded to 9,251 and booking and completing their audits. R FORM ENTS IN NOx emails. The Helpline team would like P E R OV EM 5% to thank members for their support and IMP REDUCTION IN PM10 5% REDUCTION IN CO2 5% ! REDUCTION IN SLIGHT INJURY INCIDENTS REDUCTION INBOUND CALLS OUTBOUND CALLS TOTAL CALLS IN RIDDOR INCIDENTS 6% 15,457 4,463 19,920 10% REDUCTION IN SERIOUS INJURY INCIDENTS IMPROVEMENT IN MPG 31% 3% AVERAGE CALL TIME TOTAL CALL TIME EMAILS RESPONDED TO 00:03:17 890:46:56 11,024 Based on performance data submitted for Silver and Gold audits between 2019 and 2020. Total improvement based on totalling submitted data as one record based on 548 Silver and Gold operators, 720 data records and 7,499 average vehicles between submission years. 14 15
Management made easy with Avoid fatigue - become FORS Tacho Service Time Smart I I n 2020, FORS launched its fifth Affinity solution, which is hosted securely online n August 2020, FORS launched Time fatigue, including details on the Partner product, FORS Tacho Service. and is available at discounted rates to Smart as the latest addition to the legislative requirements of fatigue This new tachograph analysis service FORS members. FORS Professional training portfolio for management. This module is suitable helps members with accurate and managers. This comprises of a toolkit for managers of all vehicle types. streamlined driver and vehicle data Members are encouraged to choose and two interactive webinars, Time reporting. FORS Tacho Service features FORS Tacho Service as it fulfils FORS Smart – Fatigue Management and Time FORS Professional Time Smart – cutting edge software provided by Bronze requirement 'D7 Working time and Smart – Drivers’ Hours Management. Drivers’ Hours Management provides Transport Data Interchange (TDi). drivers’ hours' of the FORS Standard. Driver safety is crucial for all road an overview of EU drivers’ hours, UK transport operators and is a guiding hours and AETR regulations, details on TDi provides market-leading, cloud-based principle that sits at the heart of FORS. which tachograph recording equipment solutions to the transport and logistics Effective time management, as explored must be used, how best to record and industry and has provided tachograph in the new FORS Time Smart toolkit, manage drivers’ hours and relevant analysis for over 30 years. TDi’s latest will ensure members are able to fulfil operator licensing requirements. This generation of software aims to provide the their legal obligations to driver fatigue module is suitable for managers of most advanced, modern solution available management and improve the safety of HGV, PCV and mixed fleets. to transport operators. their drivers and all road users. FORS Tacho Service is built on TDi’s Disc- The toolkit provides easily applied check, a Software as a Service (SaaS) practical advice and resources, along with internal communication materials. It has been designed to Time Smar t help supervisors and managers, responsible for all vehicle types, FORS Tacho Service provides a number of key benefits to members: adopt industry best practice regarding both fatigue and Easy to use software Reduced infringement rates drivers’ hours management. The information allows FORS operators Time Smar t Manager T Fleet Modern, intuitive tachograph Increased accuracy and streamlined to understand how to meet the analysis platform reporting process requirements for drivers’ hours and driver health at FORS Bronze. oolkit Time Smar Comprehensive suite of features, Reduced administration time Hours Court Managing HGV Drive se Trainer P rs’ securely accessible from anywhere The toolkit is for all fleet operators ack and on any device who have responsibility for planning and managing drivers and their vehicles. The toolkit supports the two interactive FORS + YOU = webinars available for managers to attend free of charge. SAFER TRANSPORT FORS Professional Time Smart – Fatigue Management Let's sum it up. You don’t need a complex highlights the factors that The quality standard fo equation to learn the benefits that FORS can can influence fatigue, r all fleet op erators bring to transport operators of any size. outlining the responsibilities a company has in managing 16 17
Looking forward F ORS has maintained and built upon its position as the ‘go to’ fleet standard, recognised across industry and across the UK and wider afield. At the start of 2021 there are over 4,650 accredited members and nearly 400 organisations are registered and working towards their accreditation. Whilst 2021 is unlikely to be easy for anybody, FORS members can be sure the scheme will continue to help support their businesses be safer, cleaner and leaner. Version 6 of the Standard, postponed in 2020, will be published in October 2021, but will not be implemented until 2022. The Annual FORS members' Conference will not go ahead again this year as a result of the restrictions in place around large gatherings, but we will do our best to hold smaller events across the country and of course use web-based means for member briefings, as we did in 2020. The FORS Professional Virtual Classroom that has proved such a big hit will continue to be improved, and we anticipate that FORS, the some form of remote Bronze auditing will be retained post pandemic. The suite of FORS Professional training will art of fleet be augmented by a brand-new course for those involved in the movement of abnormal loads. A comprehensive package of fully funded manager and driver training will again be made available throughout the year. Please continue to make the best possible use of the FORS member benefits – they are there to save management you money. Managing a fleet well can be an art form for any transport operator. After 12 years of delivering best practice, FORS has created a range of services to boost productivity and increase business opportunities. SAFER SMARTER GREENER 18
08448 09 09 44 enquiries@fors-online.org.uk www.fors-online.org.uk @FORS_online
You can also read