Annual Review 2017 - International Post Corporation
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Company Precepts 1. We ‘all’ represent the company 2. We deliver with a personal touch 3. We work with gratitude and politeness Editorial Policy Profile Having built up long-standing relationships of trust with all of its The special characteristic of management many and varied stakeholders, the Yamato Group discloses not at the Yamato Group is its “management only information of a legal nature but also information starts in the field” way of thinking. considered necessary for the stakeholders. The Yamato Group Formulated in 1931 to serve as its adopted the policy that such information shall be conveyed founding spirit, the Company’s precepts, promptly and accurately as well as fairly and equitably. This which have not changed once since the report focuses primarily on the Group’s business performance TA-Q-BIN services were started in 1976, are and the initiatives it implemented in the fiscal year ended March positioned as the genesis of the Yamato 31, 2017. Group. The Yamato Group has been creating unprecedented services that are needed by society to respond to changes The Group intends to communicate its medium- to long-term in social structure, markets, and customer initiatives, including those of the new medium-term management needs (companies and consumers), which plan, in an additional report to be published in the second half of have been subtly perceived by employees the fiscal year ending March 31, 2018. in the field on the front line of business. These efforts have given the Yamato This report Additional report* Group of today its competitive edge. Business performance and Medium- to long-term initiatives implemented initiatives, including those in the fiscal year ended of the new medium-term March 31, 2017 management plan *T o be published in the second half of the fiscal year ending March 31, 2018
Management Philosophy The Yamato Group helps enrich our society by enhancing the social infrastructure of TA-Q-BIN networks, creating more convenient services for comfortable lifestyles, and developing an innovative logistics system. Domestic Parcel Delivery TA-Q-BIN Annual Delivery Volume Sales Drivers Market Share 46.9% No. 1 1.8 billion parcels Approx. 60,000 Proportion of Japan Covered by Employees TA-Q-BIN Centers TA-Q-BIN Network Approx. Approx. 100% 200,000 6,000* * Number of organizations YAMATO HOLDINGS CO., LTD. Annual Review 2017 01
Performance Highlights Operating Revenues Operating Income (¥ billion) (¥ billion) 1,600 1,466.8 80 1,200 60 800 40 34.8 400 20 0 2013/3 2014/3 2015/3 2016/3 2017/3 0 2013/3 2014/3 2015/3 2016/3 2017/3 Delivery Business Non-delivery Businesses The TA-Q-BIN delivery volume increased in the Delivery Business due to Amid tight labor market conditions, costs to secure labor capacity to respond expansion of the e-commerce market and an increase in delivery volume via to increased business volume rose, and payments for specially acknowl- flea market websites. In addition, existing services in non-delivery businesses edged working hours were additionally recognized. As a result, operating showed a solid performance. As a result, operating revenue rose 3.6% year income declined 49.1% year on year, to ¥34.8 billion. on year, to ¥1,466.8 billion. TA-Q-BIN Delivery Volume / Net Income Attributable to Owners of Parent / ROE TA-Q-BIN Unit Price Growth Rate (YoY) (Millions of parcels) (%) (¥ billion) (%) 1,867 2,000 8 45 9 1,000 4 30 6 18.0 0 0 15 3.4% 3 (3.3)% (1,000) 2013/3 2014/3 2015/3 2016/3 2017/3 (4) 0 2013/3 2014/3 2015/3 2016/3 2017/3 0 TA-Q-BIN Delivery Volume (left scale) TA-Q-BIN Unit Price Growth Rate (YoY) (right scale) Net Income Attributable to Owners of Parent (left scale) ROE (right scale) In addition to increased delivery volume centered on large-lot shipments for Net income attributable to owners of parent fell 54.2% year on year, to ¥18.0 e-commerce business operators, there was a rise in delivery volumes via flea billion. Accordingly, ROE declined 3.7 percentage points compared with the market websites, which are driving growth in the C2C market. In light of these previous fiscal year and stood at 3.4%. factors, overall TA-Q-BIN delivery volume was up 7.9% year on year, to 1867 million parcels. On the other hand, the TA-Q-BIN unit price growth rate was down 3.3% year on year, due to a change in the composition of delivery volume. Operating and Investing Cash Flows / Free Cash Flows* Total Shareholders’ Equity / Shareholders’ Equity Ratio (¥ billion) (¥ billion) (%) 100 73.3 600 539.1 60 80 60 40 400 55 20 (0.6) 0 (20) 200 50 (40) 48.4% (60) (73.9) (80) 2013/3 2014/3 2015/3 2016/3 2017/3 0 2013/3 2014/3 2015/3 2016/3 2017/3 0 Cash Flows from Operating Activities Cash Flows from Investing Activities Total Shareholders’ Equity (left scale) Shareholders’ Equity Ratio (right scale) Free Cash Flows Despite net cash provided by operating activities increasing ¥23.6 billion year Despite basic net income attributable to owners of parent that was lower than on year, free cash flows were down ¥20.1 billion due to a ¥43.7 billion initial expectations, we carried out dividend payments and acquired treasury stock decrease in net cash used in investing activities year on year. in accordance with the Group’s capital policies. As a result, the shareholders’ equity ratio decreased 1.0 percentage point year on year, to 48.4%. * Free Cash Flows = Cash Flows from Operating Activities + Cash Flows from Investing Activities 02 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Contents ABOUT THE YAMATO GROUP 02 Performance Highlights 04 Organization 05 Business Performance Overview OVERVIEW OF OPERATIONS 06 Overview of Operations by Segment 06 Delivery 08 BIZ-Logistics 09 Home Convenience 10 e-Business 11 Financial 12 Autoworks 13 Other Services ESG 16 Yamato Group: Creating Shared Value (CSV) Initiatives 20 Corporate Governance 23 Directors / Audit & Supervisory Board Members / Executive Officers FINANCIAL SECTION 26 Ten-Year Summary and Business Highlights 28 Consolidated Balance Sheet 30 Consolidated Statement of Income 31 Consolidated Statement of Comprehensive Income 32 Consolidated Statement of Changes in Equity 33 Consolidated Statement of Cash Flows 34 Notes to Consolidated Financial Statements 54 Independent Auditor’s Report 55 Corporate Data / Stock Information Forward-Looking Statements This annual review contains forward-looking statements concerning Yamato Holdings’ future plans, strategies, and performance. These statements represent assumptions and beliefs based on information currently available and are not historical facts. Furthermore, forward-looking statements are subject to a number of risks and uncertainties that include, but are not limited to, economic conditions, customer demand, foreign currency exchange rates, tax laws, and other regulations. Yamato Holdings therefore cautions readers that actual results may differ materially from these predictions. YAMATO HOLDINGS CO., LTD. Annual Review 2017 03
Organization As of March 31, 2017 n Consolidated subsidiarie l Non-consolidated subsidiaries ◆ Equity-method affiliates n Yamato Transport Co., Ltd. n Okinawa Yamato Transport Co., Ltd. n Yamato Global Express Co., Ltd. n Express Network Co., Ltd. Delivery n Yamato Dialog & Media Co., Ltd. n Yamato Contact Service Co., Ltd. n Yamato Staff Supply Co., Ltd. n Yamato (China) Transport Co., Ltd. Packcity Japan Co., Ltd. n Yamato Logistics Co., Ltd. n Yamato Global Logistics Japan Co., Ltd. n Yamato Multi-Maintenance Solutions Co., Ltd. n Yamato Packing Service Co., Ltd. n Yamato Packing Technology Institute Co., Ltd. n Konan Industry Co., Ltd. n Yamato Transport U.S.A., Inc. n Yamato Transport Europe B.V. n Yamato International Logistics Co., Ltd. BIZ-Logistics n Yamato Logistics (Hong Kong) Ltd. n Taiwan Yamato International Logistics Inc. n Yamato Transport (S) Pte. Ltd. n Yamato Transport (M) Sdn. Bhd. l Yamato Transport Mexico S.A. de C.V. l Shanghai Wai Gao Qiao Bonded Logistics Zone Yamato Warehouse Co., Ltd. l Yamato Logistics India Pvt. Ltd. l PT. Yamato Indonesia Yamato Holdings Co., Ltd. l Yamato Logistics Vietnam Co., Ltd. l Yamato Tidiki Express Pte. Ltd. l CKE Transport Agency Sdn. Bhd. l 3 other companies GD Express Carrier Bhd. Guangzhou Wisepower Transportation & Distribution Group Co., Ltd. 11 other companies Home Convenience n Yamato Home Convenience Co., Ltd. n Yamato System Development Co., Ltd. e-Business n Yamato Web Solutions Co., Ltd. n Yamato Financial Co., Ltd. Financial n Yamato Credit & Finance Co., Ltd. n Yamato Lease Co., Ltd. n Yamato Autoworks Co., Ltd. n Yamato Autoworks Iwate Co., Ltd. Autoworks n Yamato Autoworks Hokushinetsu Co., Ltd. n Yamato Autoworks Shikoku Co., Ltd. n Yamato Autoworks Okinawa Co., Ltd. n Yamato Asia Pte. Ltd. n BoxCharter Co., Ltd. n Yamato Box Charter Co., Ltd. Other Services n Yamato Management Service Co., Ltd. n Yamato Multi Charter Co., Ltd. n Kobe Yamato Transport Co., Ltd. n Yamato Investment (Hong Kong) Ltd. l Swan Co., Ltd. Note: In June 2016, Yamato Transport (HK), Yamato International Logistics (Hong Kong), and Yamato Payment Service (HK) merged to establish Yamato Logistics (HK). 04 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Business Performance Overview Year Ended March 31, 2017 In the fiscal year ended March 31, 2017, operating revenue Operating income decreased by ¥33.6 billion year on year. increased by ¥50.4 billion year on year. With respect to the The decrease was primarily attributable to factors such as high Delivery Business, the increase was due to growth in the mail- costs incurred for securing workforce capacity to handle order market as well as an increase in TA-Q-BIN delivery higher operating volume amid a tightening labor market, and volume amid growth of the TA-Q-BIN Compact and Nekopos also attributable to having recorded payments for specially services largely stemming from business via flea market web- acknowledged working hours additionally recognized. sites. With respect to the non-delivery businesses, the increase was primarily due to firm results from existing services. Operating Revenues by Business (¥ billion) 1,600 1,200 800 400 0 2012/3 2013/3 2014/3 2015/3 2016/3 2017/3 Delivery BIZ-Logistics Home Convenience e-Business Financial Autoworks Other Operating Income (Loss)* (¥ billion) 100 80 60 40 20 0 (20) 2012/3 2013/3 2014/3 2015/3 2016/3 2017/3 Delivery BIZ-Logistics Home Convenience e-Business Financial Autoworks Other * Before consolidation adjustments YAMATO HOLDINGS CO., LTD. Annual Review 2017 05
Overview of Operations by Segment Delivery With the goal of being one of Japan’s “most recognized and most endeared companies,” the Delivery Business is engaged in business development centered on TA-Q-BIN services to help enrich society. Composition Ratio of Operating Revenues A Look Back on the Year Ended March 31, 2017 • Delivery volume grew due to such factors as the continued rise in sales to mail-order business operators and efforts to increase use of the TA-Q-BIN Compact and Nekopos services 78.5% • Promoted collaboration with multiple flea market websites, thereby offering delivery services at a greater number of access points • Established a system to improve the workplace environment and reform working arrangements for employees with the aim of securing labor capacity in response to the significant rise in parcel volume, Breakdown of the Composition Ratio which has been brought about by the recent rapid expansion of the of Operating Revenues e-commerce market, and the tightening labor market ■ TA-Q-BIN 71.4% ■ Kuroneko DM-Bin 5.8% • Cost increase due to external factors such as a rise in labor costs, including those involving outsourcing workforce in order to maintain ■ Express 2.9% service quality, and the expansion of size-based enterprise tax ■ Others 6.8% • Payments for specially acknowledged working hours were additionally recognized • As a result of the above, operating revenue increased while operating income decreased Operating Revenues (¥ million) 1,200,000 Commenced Operation of Open-Type Parcel Lockers Recently, nearly 20% of packages 800,000 delivered to homes end up having to be re-delivered, and 400,000 reducing the number of re-deliveries has become a 0 2013/3 2014/3 2015/3 2016/3 2017/3 significant issue for the entire home delivery industry. To address this issue and improve the level of convenience for users of our services, we established the joint venture Packcity Japan together with the France-based Neopost Group in May 2016 and Operating Income (¥ million) commenced the operation of open-type parcel lockers that can 45,000 be used jointly by numerous operators. By establishing parcel lockers in train stations and other locations to serve as not only 30,000 a destination for re-delivery when the recipient is not at home but also as a delivery point for products purchased through 15,000 e-commerce websites, we make it possible for users to receive their packages in a way that best fits their individual lifestyle and 0 2013/3 2014/3 2015/3 2016/3 2017/3 contribute to reducing the percentage of re-deliveries. By the end of the fiscal year ending March 31, 2018, we intend to establish a total of 3,000 parcel lockers, primarily in the Tokyo metropolitan area. In the second half of the fiscal year, we will further enhance the convenience and usability of this service in such ways as incorporating a feature that allows users to not only receive packages but also send them. 06 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Overview of Operations by Segment Structural Reforms in the Delivery Business The environment in which the Yamato Group operates is To meet the expectations of society as a whole, starting rapidly becoming more and more severe due a variety of with our customers, and realize growth well into the future, factors, including the greater-than-anticipated increases there is a need to implement management that prioritizes in TA-Q-BIN delivery volumes, which have been brought efforts geared toward placing top priority on “heightening about by the rapid expansion of the e-commerce market, employee satisfaction” through efforts that involve and the tightening labor market. Under such circum- overhauling the workplace into a more upbeat working stances, the employee working environment has been environment for employees, thereby allowing us to deteriorating amid a situation where we have been falling provide high-quality, highly efficient services. To this end, behind with respect to our efforts to build an operational we will take steps to create an environment that allows our framework. employees to work with peace of mind, focusing on improving After conducting investigations of employee working and implementing thorough labor management as well hours centered on the sales drivers at our TA-Q-BIN as encouraging a work-life balance and other means of centers, one issue we discovered is that a large number reforming working styles. In these ways, we will forge a of employees were unable to report the fact that they robust corporate culture. did not take long enough breaks. In response to this issue, payments for specially acknowledged working hours were additionally recognized. In light of the current business environment, we have decided on the details regarding the structural reforms we will make in our Delivery Business, which represents the Yamato Group’s core operating business, based on management that emphasizes reforming working styles. Details on Structural Reforms in the Delivery Business 1. Improving and developing employee working environment 4. Boosting efficiency by enhancing the “last mile” network • Thoroughly implement and improve labor management • Accelerate the introduction of open-type parcel lockers and • Modify service level for TA-Q-BIN enhance services • Make pickup and delivery operations more sophisticated through the use of IT 2. Placing controls on total TA-Q-BIN volume • Enhance the Kuroneko Members service • Make requests to large-lot customers • Introduce discount shipping rates to individual customers who • Examine the introduction of a pricing system for corporate cooperated in improving the efficiency of the “last mile” network clients 5. Revising TA-Q-BIN basic fees and respective service standards 3. Optimizing the entire TA-Q-BIN delivery network • Revise basic fees for TA-Q-BIN • Revise standards for Ski TA-Q-BIN, Golf TA-Q-BIN, suitcase • Realize high-frequency, trunk-route transportation between deliveries, and other services Atsugi Gateway, Chubu Gateway, and Kansai Gateway • Newly establish discount programs for individual customers • Promote automation at our large-scale integrated bases who cooperate with improving the efficiency of pickup and delivery operations, including digital discounts • Newly develop a direct delivery service to TA-Q-BIN centers Going forward, we will persist with efforts to further develop our “last mile” network, including open-type parcel lockers and convenience store delivery, primarily in urban areas, as well as the establishment of networks that specialize in mailbox services and services that address the needs of customers who wish to send packages outside of operating hours. In doing so, we aim to realize further growth in the Delivery Business. YAMATO HOLDINGS CO., LTD. Annual Review 2017 07
Overview of Operations by Segment BIZ-Logistics Guided by the slogan of “LOGINNOVATION,” which encapsulates its goal of achieving logistics innovation, the BIZ-Logistics Business devotes its efforts to satisfying and inspiring the Yamato Group’s corporate customers, as well as the consumers they serve, through the creation of innovative logistics solutions. Composition Ratio of Operating Revenues A Look Back at the Year Ended March 31, 2017 • Favorable results from services related to B2B logistics • Actively promoted sales in such ways as acquiring new customers for services that help revolutionize logistics operations, including 7.4% medical device loaner support (storage, cleaning, and delivery) for medical service providers • Sluggish movement of goods in the trading logistics services of the overseas business Breakdown of the Composition Ratio • Number of recalls decreased for multi maintenance services of Operating Revenues compared with the previous fiscal year ■ Trading logistics service 2.4% • As a result of the above, operating revenue rose while operating ■ Sales and Logistics 2.8% income declined ■ Multi maintenance 0.9% ■ Products Logistics* 0.3% ■ Others 3.0% *S tarting with fiscal year ended March 31, 2017, the name of “Export Factory” has been changed to “Products Logistics.” Total Support for Japanese Companies Entering the Operating Revenues (¥ million) E-Commerce Industry in China 120,000 At Yamato Global Logistics Japan Co., Ltd., which provides 80,000 international logistics services, we commenced one-stop 40,000 support services for Japanese companies utilizing JD 0 2013/3 2014/3 2015/3 2016/3 2017/3 Worldwide, a cross-border e-commerce platform in China that handles Japanese products. These services cover everything from setting up stores to displaying and delivering products. Collaborating with the major Chinese e-commerce mall operator Operating Income (¥ million) JD.com, Inc. and with JD.com’s official partner in overseas 6,000 e-commerce malls FRANK, we are providing guidance to Japanese manufacturers, retailers, and e-commerce business 4,000 operators on opening stores and displaying products on JD.com’s e-commerce websites. In addition, by leveraging the parcel 2,000 shipping service Yamato China Direct, products can be shipped from designated warehouses in Japan to buyers in China in as 0 2013/3 2014/3 2015/3 2016/3 2017/3 little as four days. This service allows sellers and store operators to totally outsource operations, from backyard operations to store management and delivery to end users. The service also allows buyers to easily purchase Japanese products via the Internet. 08 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Overview of Operations by Segment Home Convenience We provide lifestyle support services that help solve inconveniences at home. In addition, leveraging our networks, we provide a range of solutions to corporate customers in both the private and public sectors to support sales growth and help reduce costs. Composition Ratio of Operating Revenues A Look Back at the Year Ended March 31, 2017 • Solid results from the Comfortable Lifestyle Support Service and other services that help address everyday inconveniences, including those relating to house cleaning, home organization and storage, and purchase of unwanted items 3.4% • Actively promoted sales of procurement services for return goods from Furusato Nozei (a tax scheme that allows taxpayers to divert part of their residential tax to a specified local government) and other goods, as well as office support services Breakdown of the Composition Ratio • Decreased sales in the “Technical Network Business” due to the of Operating Revenues shrinking market in household-energy equipment as well as a ■ Home convenience 2.9% decrease in highly profitable one-off projects ■ Business convenience 1.2% • As a result of the above, operating revenue was up while operating ■ Technical Network 0.3% income was down Commenced Operations of Home Appliances Operating Revenues (¥ million) Recycling Service 60,000 In October 2016, we commenced operations of the Kuroneko Home 40,000 Appliances Recycling Service in collaboration with authorized 20,000 home appliance business operators. This service allows 0 2013/3 2014/3 2015/3 2016/3 2017/3 customers to recycle electrical appliances that are covered under the Home Appliance Recycling Act at the same time as they use other Yamato Home Convenience services such as moving services, the Comfortable Lifestyle Support Service, and the Raku Raku Household TA-Q-Bin Operating Income (¥ million) E-Commerce Total Support Service. Leveraging the know-how we 1,200 have cultivated in moving services and household goods delivery, this service handles all aspects of home appliance recycling, 600 from the pickup of electronic appliances and transport to the nearest collection center to product confirmation and delivery to 0 recycling facilities. In these ways, the service eliminates the need for customers to recycle items through separate collection (600) 2013/3 2014/3 2015/3 2016/3 2017/3 services or transport large electronic appliances to recycling facilities themselves. YAMATO HOLDINGS CO., LTD. Annual Review 2017 09
Overview of Operations by Segment e-Business Supported by ICT (Information and Communication Technology), the e-Business will incorporate the “Value Networking” design and provide optimal solutions that combine logistics functions with financial settlement functions to contribute to customers’ business development. Composition Ratio of Operating Revenues A Look Back at the Year Ended March 31, 2017 • Continued strong results from the “Setup and Logistics Solution Business,” which is geared toward mobile virtual network operators (MVNOs) 3.1% • Centered on existing large-lot customers, use of the Web-Based Shipment Control Service, which provides comprehensive support for such operations as dispatch information processing, printing of delivery slips, and freight tracking, increased on the back of growth in the e-commerce market Breakdown of the Composition Ratio • As a result of the above, both operating revenue and operating income of Operating Revenues increased ■ e-logistics solution 0.8% ■ Credit card solution 0.7% ■ IT operating solution 0.5% ■ Web-based mail order solution 0.4% ■ Others 3.7% Providing Cutting-Edge Logistics Services Using 3D Operating Revenues (¥ million) Printers 50,000 The 3D printing market is 40,000 expected to grow further in the future. For this market, we 30,000 started the provision of the On 20,000 Demand 3D Printing Service, the 10,000 first service in Japan to combine 0 2013/3 2014/3 2015/3 2016/3 2017/3 a nationwide speedy transportation network with 3D printing functions. We also established the 3D Printing Center at Haneda Chronogate, which provides made-to-order products and mixed model/low-volume production services needed by business operators on a one-stop Operating Income (¥ million) basis, covering everything from the creation of 3D printing data 12,000 to molding and product delivery. At the moment, the center primarily handles products for medical use, such as therapeutic 9,000 equipment and 3D models. The services the center provides 6,000 allow for substantial reductions in both production time and delivery time. 3,000 Going forward, we hope to expand such services beyond 0 2013/3 2014/3 2015/3 2016/3 2017/3 products for medical use to include such areas as made-to-order trial products for manufacturers. At the same time, we will set our sights on entering markets in overseas countries, starting with the ASEAN region. 10 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Overview of Operations by Segment Financial Providing settlement and financial solutions in Japan and overseas, the Financial Business aims to become a cooperative partner that realizes consumer convenience and business operator logistics reform, while striving to respond to a variety of settlement means. Composition Ratio of Operating Revenues A Look Back at the Year Ended March 31, 2017 • Encouraged use of Kuruneko Web Collect and Kuroneko Pay After Delivery services with customers who use TA-Q-BIN collect • Generated steady results in the lease services businesses with respect 5.3% to financial leases, primarily involving trucks, and installment sales • For e-money related services, promoted efforts to increase sales generated by our Multi e-money Settlement Terminals Rental Service • Stagnant growth in the payment business (formerly the TA-Q-BIN Collect business) due to the shrinking market for cash-on-delivery Breakdown of the Composition Ratio settlements of Operating Revenues ■ Payment* 2.5% • As a result of the above, operating revenue rose while operating ■ Lease 2.5% income declined ■ Credit & Finance 0.2% ■ Others 0.3% *S tarting with the fiscal year ended March 31, 2017, the name of TA-Q-BIN Collect has been changed to “Payment” Offering New Payment Functions in Collaboration with Operating Revenues (¥ million) Fintech Operators in Malaysia 80,000 The e-commerce market in 60,000 Malaysia is expanding rapidly, with an average annual growth 40,000 rate of 17%. At Yamato Financial 20,000 Co., Ltd., we are collaborating with the Malaysian Fintech 0 2013/3 2014/3 2015/3 2016/3 2017/3 operator Soft Space Sdn. Bhd. and began providing new payment functions that leverage “mPOS”*, which settles payments using smartphones and tablets, in October 2016. These functions help meet the needs of e-commerce business operators in Malaysia. Through the Operating Income (¥ million) introduction of “mPOS” in the Credit Card On Delivery Service 12,000 offered by Yamato Transport (M) Sdn. Bhd., we are making it 9,000 possible to simultaneously conduct deliveries and settle payments. This, in turn, helps eliminate buyer uneasiness 6,000 regarding settling payment before a product is delivered and 3,000 realizes smooth payment and receipt at the entrance of a buyer’s residence. In addition, by offering buyers a wide range of payment 0 2013/3 2014/3 2015/3 2016/3 2017/3 options, we are increasing opportunities for repeat and additional sales, thereby helping to improve the sales levels of distributors. * Abbreviation for “mobile point of sales.” YAMATO HOLDINGS CO., LTD. Annual Review 2017 11
Overview of Operations by Segment Autoworks Based on a vision to transform our vehicle maintenance services into the No. 1 autoworks for logistics and distribution business operators, the Autoworks Business is developing a vehicle maintenance service offered around the clock, 365 days a year without downtime. Composition Ratio of Operating Revenues A Look Back at the Year Ended March 31, 2017 • Increased number of vehicles serviced due to the aggressive promotion of Repairworks road service, which entails periodic on-site customer visits 1.7% • Unit price of fuel declined and initial investment in new services was carried out • As a result of the above, operating revenue rose while operating income declined Breakdown of the Composition Ratio of Operating Revenues ■ Truck solution 3.2% ■ Others 0.5% Promoting Accident Prevention with the Operating Revenues (¥ million) Repair Network 30,000 In terms of vehicle repair, a service that is evolving on a 20,000 day-to-day basis, the workload of service operators is gradually 10,000 increasing due to such factors as the strict adherence to legal 0 2013/3 2014/3 2015/3 2016/3 2017/3 inspections, repairs resulting from the wide variety of car models of numerous manufacturers, and declining vehicle maintenance costs. At Yamato Autoworks Co., Ltd., to address such issues through a one-stop process, we added a service within our Repairworks road service, which Operating Income (¥ million) handles customer inquiries by visiting their offices with purpose- 4,000 built trucks equipped with maintenance equipment. This newly 3,000 added service, entitled Repair Network, involves regular visits by expert licensed mechanics and is being offered at all our plants 2,000 across Japan. In addition to steadily implementing legal 1,000 inspections, Repair Network also conducts regular service and inspections to predict and prevent accidents. In these ways, 0 2013/3 2014/3 2015/3 2016/3 2017/3 Repair Network supports the continuous operation of safe logistics. 12 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Overview of Operations by Segment Other Services Through Other Services, we provide a broad range of shared services such as the arterial rout transportation business and the box charter business. The JITBOX Charter service provides transportation by transport box. The service takes advantage of a network consisting of multiple companies and provides added value to customers through timely delivery and frequent, right-volume delivery. In the fiscal year ended March 31, 2017, service use grew steadily due to favorable results with respect to chilled transport and other optional services, in addition to existing services. Excluding dividends that Yamato Holdings Co., Ltd., received from the Group companies, operating income in Other Services increased 3.5% from the previous year, to ¥2,182 million. JITBOX Charter Operating Income Track Record of JITBOX Charter (¥ million) (Units) 35,477 800,000 36,000 730,479 630,173 30,000 26,515 600,000 552,645 23,940 24,000 400,000 2,108 2,182 2,000 1,500 200,000 1,145 1,000 500 0 2015/3 2016/3 2017/3 0 2015/3* 2016/3 2017/3 Including Yamato Holdings Excluding Yamato Holdings *A mounts for the fiscal year ended March 31, 2015, have been reclassified to the reportable segments for the fiscal year ended March 31, 2016. YAMATO HOLDINGS CO., LTD. Annual Review 2017 13
ESG Yamato Group: Creating Shared Value (CSV) Initiatives Based on the concept of Creating Shared Value (CSV), which involves realizing both economic and social value as a company while addressing the needs of customers, the Yamato Group is collaborating with local governments nationwide in an effort to create a totally new business structure. Establishment of the Next Delivery SQUARE in the Fujisawa Sustainable Smart Town Making life more comfortable through smart, eco-friendly distribution services In November 2016, Yamato Transport Co., Ltd. opened the Next In addition, Yamato Transport employees are conducting Delivery SQUARE in the Fujisawa Sustainable Smart Town programs for children attending kindergartens and elementary (hereinafter, Fujisawa SST).* The Next Delivery SQUARE serves and junior high schools located near Fujisawa SST that convey as an infrastructure for comprehensive distribution for all of knowledge on traffic safety and the importance of having a job. Fujisawa SST. By providing total support for the day-to-day Through efforts such as these, Yamato Transport employees needs of residents of Fujisawa SST in such ways as on-demand are working to establish sustainable communities within distribution, the Next Delivery SQUARE is contributing to more Fujisawa SST. convenient, comfortable, and secure lifestyles. In doing so, the Going forward, we will create new ideas grounded in the con- Next Delivery SQUARE is helping Fujisawa SST, which encour- cept of improving the quality of life for Fujisawa SST residents, ages sustainable lifestyles, progress its transformation into a including the introduction of systems that allow residents to more open, easy-to-live-in town. confirm where a sales driver is and about how long it will take * Fujisawa SST is a “smart town” in Fujisawa City, Kanagawa Prefecture, that aims for the driver to arrive, as well as unmanned facilities that for sustainable town development over the next 100 years by encouraging sus- enable parcel pickup even late at night. tainable lifestyles for its residents and introducing new services and technologies. Overview of the Next Delivery SQUARE Packages in Fujisawa SST were previously delivered via different door-to-door delivery service providers. Through the Next Delivery SQUARE, Yamato Transport provides a centralized delivery service that makes it possible to deliver packages all at once without having to rely on separate service providers. In addition, the Next Delivery SQUARE integrates all package information and offers delivery notification services through smart TVs installed in all residences in Fujisawa SST. These services transmit all scheduled deliveries for the day and inform residents if a package has arrived while they were away from home. As residents are able to change delivery dates and times and designate delivery locations on the smart TV screen, they no longer need to spend time and effort contacting each individual courier company to receive packages separately. This in turn enables eco-friendly and smart home deliveries. Before After Package information • Scheduled delivery time • Notification of absence Company A Company A Destination A Destination A Next Company B Company B Delivery SQUARE Company C Company C Changing date, time, etc. Destination B Destination B 14 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Society Change: Advance of social issues, such as Japan’s decreasing birthrate and aging population Promotion of CSV in Cooperation with Local Communities (Project G) In aiming to become the “company most loved and trusted by society,” the Yamato Group is promoting Project G, which engages in revitalizing local communities and resolving issues in cooperation with local governments and local government agencies. Project G’s solutions include expanding the sales channels for specialty products and watch-over service support for the elderly all over Japan. Number of Project G Solutions: 1,971 (As of June 30, 2017) As of June 30, 2017 Breakdown of the 368 Project Agreements with Local Governments Watch-over support 145 Disaster relief support 117 Shopping support services 20 Hometown tax payments 8 Product support services 15 Combined passenger-cargo operations using buses 6 Tourism promotion support 20 Comprehensive support 13 Event support 6 Other 18 Concluded Agreement with the Tokyo Metropolitan Expanding the Development of Combined Passenger-Cargo Government to Support the Elderly Operations — TA-Q-BIN Transportation via Bus Routes To realize local communities in which elderly people and their Our combined passenger-cargo operations represent efforts to families can continue to live comfortably and with peace of switch over a certain portion of truck transportation to trans- mind, Yamato Transport entered into an agreement with the portation via bus by removing a number of seats from buses to Tokyo Metropolitan Government to help support the elderly. make room for cargo. These efforts help bus operators secure Under this agreement, our sales drivers will not only watch over new sources of revenue to help maintain bus routes. For local elderly residents, they will also provide support to elderly governments in mountainous areas where the population has people suffering from dementia and their families by notifying aged and decreased, these efforts help maintain and improve relevant institutions in cases where they observe signs of fraud lifestyle services for local residents through stable public trans- or other acts that harm consumers. In doing so, our drivers will portation. These efforts also increase the amount of time our help address local issues and invigorate local communities. sales drivers spend in local communities, thereby allowing them to provide services that are more connected to local com- munity needs. Furthermore, combined passenger-cargo opera- Watching Over Elderly People Living Alone tions help us reduce our environmental burden. In communities where the population has aged and These operations, which commenced in 2015 in Iwate decreased, Yamato Transport is drawing on its TA-Q-BIN Prefecture, have now been expanded to cover Miyazaki, network in collaboration with local governments to moni- Hokkaido, Kumamoto, and Hyogo prefectures. In addition, tor the health, safety, and other conditions of elderly people starting from January 2017, we began bus operations in living by themselves in a convenient and low-cost manner. Miyazaki Prefecture that allow for Cool TA-Q-BIN transporta- Yamato Transport is expanding these efforts to watch over tion using special refrigerated boxes. the elderly on a nationwide basis. We are also working with local governments to regularly deliver periodicals and other materials, and we summarize and report the results of these deliveries to local govern- ment agencies. For communities with a large number of elderly people who have difficulty shopping on their own, we offer services that provide shopping assistance to the elderly, in addition to watching over their health. In these ways, we customize our services based on the issues facing individual communities. Bus used in combined passenger-cargo operations (Miyazaki Prefecture) Special refrigerated box YAMATO HOLDINGS CO., LTD. Annual Review 2017 15
ESG Safety Safety Measures toward Achievement of Zero Accidents The Yamato Group deems community streets and roads as the places to carry out its business activities. Based on our corporate stance of thorough safety management that keeps respect for human life as its top priority, the Group thoroughly adheres to its philosophy of placing safety first and business second to maintain respect for human life as a priority at all times. Safety Management Disclosure Information Ingraining Safety Awareness into Employees With ensuring the safety of transport business operators as its With the aim of improving the safety driving levels of its goal, the Yamato Group has built up a transport safety professional drivers, maintaining Companywide safety management system, based on the Transport Safety awareness, and improving driving techniques, Yamato Management System stipulated by the Ministry of Land, Transport holds the Yamato Transport Nationwide Safety Meet. Infrastructure, Transport and Tourism, and remains actively At the Sixth Annual Yamato Transport Nationwide Safety Meet involved in its implementation. Results for the fiscal year ended held in October 2016, a new category for two-ton multipurpose March 31, 2017, and part of the goals for the fiscal year ending automatic transmission vans was added to the existing category March 31, 2018, are listed below. for two-ton multipurpose manual transmission vans to respond to the increase in the number of drivers who only have licenses Transport Safety Goals and Achievement Status for vehicles with automatic transmission. (Yamato Transport Co., Ltd.) Traffic Accidents Results for the fiscal year Goal for the fiscal year Item ended March 31, 2017 ending March 31, 2018 No. of serious traffic 4 0 accidents No. of serious work- 0 0 related accidents Source: Y amato Transport’s publicly disclosed “Transport Safety Management” information (Japanese-language only) Results for the Fiscal Year Ended March 31, 2017 Skill test for driving two-ton multipurpose vehicles Results for the Fiscal Year Ended March 31, 2017 1. Operating expenses for on-board See-T Navi systems�������������������¥336.0 million 2. L ong-running no accident commendation awardees amount���������¥604.5 million Supporting Safety by Thorough Maintenance Management 3. Expenses related to long-running no accident commendation ceremony���������������������������������������������������¥62.0 million Covering the more than 4,000 pickup and delivery base 4. Expenses related to Nationwide Safety Meet��������������������������������������¥7.1 million locations of the Yamato Group, Yamato Autoworks is 5. Introduction of Event Data Recorders�����������������������������������������������¥62.0 million responsible for 50,000 vehicles and their maintenance Budget Plan for the Fiscal Year Ending March 31, 2018 inspections. Their major maintenance factories are in 1. Operating expenses for on-board See-T Navi systems�������������������¥312.0 million operation around the clock throughout the year. Aside from 2. L ong-running no accident commendation awardees amount���������¥567.0 million 3. Expenses related to long-running no naturally responding quickly in the event of a breakdown, they accident commendation ceremony���������������������������������������������������¥71.5 million support the mandatory periodic inspections carried out on 4. Expenses related to Nationwide Safety Meet��������������������������������������¥8.2 million vehicles by collective management throughout the year. 5. Introduction of Event Data Recorders���������������������������������������������¥383.0 million 6. Safety-related training for team leaders����������������������������������������������¥6.0 million Furthermore, they perform preventive maintenance to carry out maintenance before breakdowns occur by frequently Training of Sales Drivers Who Prioritize Safety Above All Else checking the status of vehicles and gathering information. To train excellent drivers who prioritize safety above all else, the Of the approximately 940 mechanics, the number that hold Yamato Group has expanded and upgraded its training system automobile inspector qualifications, which enable them to and engages in the provision of detailed guidance on a daily carry out complete inspections to determine whether vehicles basis. Yamato Transport drivers hired following a rigorous meet safety standards once maintenance has been completed, aptitude test receive training when they join the Company that has climbed to 600 (as at March 31, 2017). During maintenance, includes safety training and other training for approximately the accuracy of inspections is raised by double checks by one month after they have entered the Company. After earning another mechanic who carries out interim and maintenance their internal Yamato licenses, they come to the actual business completion inspections. of driving for the first time. Even after that, they hone their driving skills through training sessions one year after joining, regular ride along instruction and on-the-road patrols by safety experts and managers, and a driving manager aptitude examination once every three years. 16 YAMATO HOLDINGS CO., LTD. Annual Review 2017
Environment A Thoroughly Ecological Approach to Transportation to Achieve Cost Reduction By considering that efforts form part of a corporation’s responsibility to society, the Yamato Group refers to its environmental conservation initiatives as “Necology.” The Group establishes environment-friendly logistics by thoroughly ensuring the environmental friendliness of all aspects, especially for packaging, transportation, and delivery. Companywide Promotion of Modal Shift Introduction of Semi-trailers and Full Trailers with As an initiative designed to reduce CO2 emissions, the Yamato New Standards Group is encouraging all its companies to perform a modal shift With the aim of improving the efficiency of high-frequency, to utilize railways as their trunk-route transport. The Group’s trunk-route transportation between Atsugi Gateway, Chubu efforts to bring about an increasing shift away from trucks, by Gateway, and Kansai Gateway, we collaborated with automo- switching to railways or ships when shipping freight from bile manufacturers to introduce Japan’s first ever van-type Hokkaido to Kanagawa Prefecture, helped realize a decrease in semi-trailers and full trailers with new standards and a CO2 emissions of about 285 tons. longer overall trailer length compared with conventional Following an assessment of this initiative, Yamato received the models. The new semi-trailers have roughly 8% greater load- Modal Shift Excellent Business Entity Award (New Development ing capacity compared with conventional models, while the Division) at the 14th Annual Awards Ceremony for Excellent full trailers have approximately 23% greater loading capac- Business Entities Working on Modal Shift that has the Japan ity. This increase in loading capacity will help us realize Association for Logistics and Transport as its main sponsor. more efficient high-frequency, trunk-route transportation and reduce CO2 emissions. Utilizing Railways and Ships for Long-Distance Transportation Low-Emission Vehicle Introduction Patterns Before (Yamato Transport Co., Ltd.) Base in Sapporo, Individually sorted at (Units) Hokkaido our plants and ware- 30,000 house in Hokkaido and delivered to end users 25,229 all over the country 103 25,000 23,218 106 21,109 5,254 110 5,334 20,000 18,903 1,494 113 5,394 53 16,809 1,865 110 5,406 76 5,994 15,000 5,414 2,334 106 5,820 After Utilization of trucks, 2,727 railways, and ships in 118 3,003 5,834 Base in Sapporo, accordance with volume 10,000 Hokkaido and delivery date 140 5,824 12,331 5,833 5,000 7,331 10,017 4,715 2,309 0 2013/3 2014/3 2015/3 2016/3 2017/3 Electric vehicles Low-pressure gas (LPG) New long-term Base in Yokohama, Delivered via TA-Q-BIN to end Hybrid vehicles vehicles compliance vehicles Kanagawa users all over the country Compressed natural gas Replacement for new (CNG) vehicles long-term compliance vehicles CO2 Emissions from Vehicles (Yamato Transport Co., Ltd.) Modal Shift Volume Trends (Yamato Transport Co., Ltd.) (Thousands of tons) 600 600 484 459 458 465 469 387.0 398.7 390.4 379.7 368.9 400 276 282 269 400 252 217 200 200 119.2 106.2 95.8 69.5 65.6 0 1990/3 2014/3 2015/3 2016/3 2017/3 0 2013/3 2014/3 2015/3 2016/3 2017/3 CO2 emissions (thousand t-CO2)*1 CO2 emissions per basic unit (g-CO2)*2 Railway Transportation Waterborne Transportation Notes: *1. F igures are calculated in accordance with the Ministerial Ordinance on Calculation of Greenhouse Gas Emissions Arising from Business Activities of Specified Emitters. *2. CO2 emissions per basic unit = Total CO2 emissions / Number of parcels delivered via TA-Q-BIN service YAMATO HOLDINGS CO., LTD. Annual Review 2017 17
ESG Corporate Governance For the year ended March 31, 2017 Basic Position on Corporate Governance Characteristics of Corporate Governance System Based on its corporate philosophy, the Yamato Group carries out (As of July 1, 2017) business activities in accordance with the law and social norms and System Company with auditors actively promotes compliance management. Striving to maximize Number of directors 8 corporate value by effectively utilizing the management resources of Outside directors 3 the Group is one of the top priorities of management, and we have Number of Audit & Supervisory Board members 4 implemented measures and bolstered management systems as part Outside auditors 2 of our corporate governance initiative. Term of directors 1 Executive officer system in place Yes Independent auditor Deloitte Touche Tohmatsu LLC Corporate Governance Framework General Meeting of Shareholders Elect Elect Elect Nomination and Audit & Supervisory Compensation Coordinate Board Audit Committee Board of Directors Report Report Make decisions / Supervise Propose / Report Independent Auditor Legal Executive Management Committee CSR Division Advisor Accounting Conference audit Report Execute business Execute business Propose / Report Internal audit Audit Division Group Companies Concurrent Posts and Main Activities of Outside Directors and Outside Audit & Supervisory Board Members Attendance at meetings of the Board of Directors and/or Independent Name Concurrent posts Main activities Audit & Supervisory Board officer during the fiscal year ended March 31, 2017 • Adviser of Komatsu Ltd. Toshitaka Hagiwara has ample experience and extensive • Outside Director of Zensho Holdings Co., Ltd. knowledge as a businessperson, and he comments and Toshitaka Board of Directors: YES • Outside Director of Hino Motors, Ltd. advises as needed on all aspects of business management. Hagiwara 16 of 17 meetings • Outside Director of Takamatsu Construction Furthermore, his collaboration with the independent auditor Group Co., Ltd. and the Audit Division enhances governance. • Vice Chairman of the International University Masakatsu Mori has ample experience and extensive knowl- Outside of Japan edge as a businessperson, and he comments and advises as Directors Masakatsu • Board of Director of SKY Perfect JSAT Holdings Inc. Board of Directors: YES needed on all aspects of business management. Furthermore, Mori • Board of Director of Stanley Electric Co., Ltd. 17 of 17 meetings his collaboration with the independent auditor and the Audit • Outside Audit & Supervisory Board Member of Division enhances governance. Kirin Holdings Company, Limited • Outside Director of Happinet Corporation Mariko YES • Outside Director of Mitsubishi Materials (Appointed in June 2017) — Tokuno Corporation Hiroyuki Kanae has ample experience in finance and accounting through his professional experience as a lawyer. Furthermore, Board of Directors: he attends regular meetings to exchange opinions with the 16 of 17 meetings Outside Hiroyuki YES • Partner, Anderson Mori and Tomotsune LPC representative director and president, outside directors, and Audit & Supervisory Audit & Kanae Audit and Supervisory Board members, monitoring directors’ Board: Supervisory execution of duties primarily by asking questions related to 17 of 18 meetings Board overseas business risk. members •R epresentative of Takashi Yamashita CPA Office Takashi YES •O utside Director of Shin Nippon Biomedical (Appointed in June 2017) — Yamashita Laboratories, Ltd. 18 YAMATO HOLDINGS CO., LTD. Annual Review 2017
The Company is a company with an Audit & Supervisory Board. In outside directors, thereby ensuring more robust gathering of addition to the Board of Directors supervising important manage- information and encouraging teamwork. ment decision-making and business execution, Audit& Supervisory Board members and the Audit & Supervisory Board which are inde- Nomination and Compensation Committee pendent from the Board of Directors shall audit the status of execu- •T he Nomination and Compensation Committee shall comprise tion of duties by directors. outside directors and the same number or fewer internal directors with an outside director serving as the committee chair. Board of Directors • The committee shall deliberate on matters related to the appoint- n Roles and duties ment or removal of senior management members based on business • The Board of Directors shall make important decisions concerning performance and multifaceted observations and evaluation, thereby the Company’s business and supervises the execution of duties by verifying the validity of such decisions, and decide policies on com- executive directors and executive officers. pensation and other matters related to senior management members. • The Board of Directors shall recognize the medium-term manage- •T he committee shall propose candidates as successors to the repre- ment plan as one of the commitments to shareholders and do its sentative director to the Board of Directors, following deliberation utmost to achieve the goals of the plan. Moreover, the Board of based on multifaceted observations and evaluations of candidates’ Directors shall sufficiently analyze the initiatives aimed at realizing track records, human nature, and other factors, thereby increas- the goals of the medium-term management plan as well as the ing management transparency. extent to which the plan’s objectives are being achieved. In addition to providing explanations to shareholders, such analyses shall be Support Framework for Directors and Audit & Supervisory reflected in future management plans. Board Members • The Board of Directors shall encourage executive officers to demon- • The Company shall establish a support framework that enables it to strate a healthy entrepreneurial spirit and not excessively avoid or provide necessary and adequate information at the necessary time to curb risk, while at the same time establishing a framework that allow directors to effectively fulfill their roles and duties. enables it to ensure accountability. •B y participating in key business strategy meetings for the overall • The scope of responsibility of each executive officer shall be decided Group, such as the “Business Summit,” “Business Conference,” and by the Board of Directors and disclosed. Executive officers shall “Management Plan Unveiling,” as well as by observing key Group execute business in accordance with internal regulations. business sites, including those overseas, participants are able to better understand the business strategies and provide opportunities n Management to see how these strategies are being advanced. • To allow Board of Directors meeting attendees the opportunity to •A s a system to help Audit & Supervisory Board members smoothly prepare for meetings in advance, the Board of Directors secre- perform their duties, employees in the internal audit division shall tariat shall send agenda items and related materials to directors be appointed to assist Audit & Supervisory Board members. well in advance of the meeting date and provide explanations in •A udit & Supervisory Board members shall exercise their authority advance as needed. to perform investigations in accordance with the Companies Act. • The annual schedule of Board of Directors meetings as well as In addition, if a director or employee discovers a fact that could anticipated agenda items shall be decided in advance, and this potentially inflict marked damage on the Company, he/she shall information shall be provided to directors and Audit & Supervisory immediately report this fact to an Audit & Supervisory Board Board members. member, even if there is no request to do so from an Audit & • The number of issues to be deliberated as well as the frequency of Supervisory Board member. meetings shall be appropriately set, and the time of meetings shall • I f a director or Audit & Supervisory Board member believes it to be be decided so as to allow sufficient time for deliberations. necessary, he/she shall obtain advice from an outside expert at the • As needed, meetings comprising Board of Directors meeting attend- Company’s expense. ees shall be held for the purpose of exchanging ideas, thereby • The internal audit division shall regularly hold meetings with the encouraging lively debate. full-time Audit & Supervisory Board members, and provide audit • The effectiveness of the Board of Directors shall be evaluated reports in a planned manner to the Board of Directors and the Audit through questionnaires and interviews performed by the chair. & Supervisory Board, thereby enhancing the provision of informa- tion to as well as bolstering coordination with outside directors and Audit & Supervisory Board outside Audit & Supervisory Board members. n Roles and duties • The Audit & Supervisory Board and its members shall exercise their Compensation of Directors and authority actively and proactively, and they shall appropriately state Audit & Supervisory Board Members their opinions at Board of Directors meetings as well as to members Total by compensation Total compensation Headcount of eligible of senior management. Directors and Audit & Supervisory and other and remuneration category directors and Audit & • The full-time Audit & Supervisory Board members shall attend Board members remuneration (Millions of yen) (Millions of yen) Supervisory Board members Basic compensation Board of Directors meetings and other important meetings related Directors to the execution of business, express reasonable opinions, hold 284 284 4 (excluding outside directors) effective Audit & Supervisory Board meetings, and ensure that Audit & Supervisory Board members information is shared and that members work together in a coordi- (excluding outside Audit & 46 46 2 nated manner. Supervisory Board members) • The Audit & Supervisory Board shall regularly hold information Outside directors and Audit & 46 46 4 Supervisory Board members exchange meetings for the purpose of sharing information with YAMATO HOLDINGS CO., LTD. Annual Review 2017 19
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