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AIRPORT COORDINATION LIMITED
COMPANY PROFILE
Aviation, optimised.
1
Airport Coordination Limited
Table of Contents
INTRODUCTION
Message from our CEO 4
The ACL Story 5
ACL at a Glance 6
COORDINATION EXCELLENCE
Your Company Solutions 8
Your Coordination Service 10
Your Value from Coordination 12
Your Coordination Team 14
ACL Airport Customers 16
MORE SERVICES FOR YOU
Your Online Coordination 18
Special Event Coordination 19
Airport Schedule Data 20
Consultancy and Training 21
COMPANY VALUES
Our Board 22
Our Vision and Values 23
GET IN TOUCH 24
2 3
INTRODUCTION
A Message From Our The ACL
CEO Story
Neil Garwood Coordination by ACL means you benefit from the resources of our
expert team.
Our Global Offices
ACL was established as an
independent airport slot coordinator
in 1991. Starting with a team of 10
employees, ACL was responsible
for coordination at five of Britain’s
largest airports as well as Bermuda
Airport.
London and Dubai, UAE Auckland,
ACL was founded as an independent, Manchester, UK New Zealand
non-profit making company (limited
by guarantee). Our formation airport slot coordinator.
preceded the EU Commission’s
recommendation for neutral, Our many years in coordination has
Airport Coordination Limited believes in transparent and independent seen us manage the London 2012
fair access to the world’s airports. Our coordinators and this dedication to Olympic games, coordinate both
global reach and thirty years of experience independence and transparency has of Dubai Airport’s runway closures
allows us to drive the highest possible continued throughout our history. and assist the worlds busiest single
efficiency from constrained airport runway airport, London Gatwick,
infrastructure, whilst providing data- Several decades later, ACL now in increasing their busiest day
driven solutions to serves 46 airports worldwide, across movements by 4.8%.
Whatever the size support commercial four continents. We employ over 30
of your organisation activities and airport dedicated experts, have four offices As we look forward, ACL aim to
or the nature of your growth ambitions. globally and provide services for continue to provide, independent
need. ACL has the 30 of the world’s most congested and fair access to airports, using
capability to provide In recent years, ACL airports. Airport Coordination Limited our expertise and technological
long-term solutions has expanded its is proud to call itself the world’s innovation to develop, invest in and
to support your activities to include largest and oldest independent, deliver coordination excellence.
business. more airports and
aviation clients. Number of Airports we Serve
These developments have been built
on ACL’s foundations of value-adding 46 46
partnerships, employing the best people, 41
and delivering excellence in all that we 38
39 39 39
do. 34
35
36
ACL is proud to provide stability and 29
30
27
expertise as the world’s leading airport 25
coordinator. Whatever the size of your 21
23
organisation or the nature of your need,
ACL has the capability to provide long- 15 15 15 15
17
term solutions to support your business. 11
12
13
8 8
Neil Garwood
7
6 6 6
5
Chief Executive Officer
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
4 5
INTRODUCTION
ACL Coordinated Movements
ACL ACL Coordinated movements
2,500,000
at a Glance
2,000,000
1,500,000
Our Customer Feedback
1,000,000
500,000
-
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Summer Winter
of airports of airlines said of messages of messages
agreed that ACL ACL’s speed responded to handled
is professional, of response in less than 3 automatically*
trustworthy was good or hours*
and acts with excellent* Level 3 Airports
integrity*
6% Year on year 3% Year on year
passenger traffic increase of aircraft Regularly
increase at ACL movements at ACL communicating Level 2 Airports
airports airports
with over
Level 1 Airports
Airlines
46 Airports. 10 Countries.
Supplying detailed airport schedule data to 4 Continents.
all industry businesses.
Ground Airport Industry Travel
Handlers Retailers Bodies Agencies
*2020-21 survey of 39 ACL airports and 57 airlines. Message data taken from Oct- Apr 2021
6 7
COORDINATION EXCELLENCE
WHY WE ARE
Your Company EXPERIENCED
COORDINATORS
Solutions
As the longest standing,
independent, airport slot coordinator
and experts in our field, airport slot
coordination is the centre of what we
do, but at ACL, we also have plenty
of other specialities and services to
help your business.
We know there are a huge range of
services and activities needed to
ensure smooth airport operations,
great customer service and a Schedule Data Sales Online Coordination
resourceful air-travel industry. Our
expert team support your business ACL is the most definitive source We operate the world’s leading
through our diverse coordination of airport schedule data for our coordination system, Score.
services including complex, special airports. We supply a host of ground Our innovation in technology,
event coordination; the provision of handlers, retailers and air-travel professional partnership with Prolog
schedule data from our airports; top- businesses with dynamic and Development Centre (PDC) the
of-the-range online coordination comprehensive data to enhance developer and supplier of Score,
ACL have
technology; and thorough, fact- their operations, obligations and and our commitment to continuous
based consultancy and training. business performance. analysis make us experts in online
coordination.
increased growth
at many of the
world’s most
constrained
Special Event
Consultancy and Training airports, including
Coordination We support airports, governments
and a variety of interests wanting
London Heathrow,
Slot Coordination We offer our expertise and
knowledge to help your airport
thorough, fact-based consultancy
from experienced professionals.
Our experts can provide assistance
Gatwick and Dubai
International.
Our coordination services help plan and manage occasions where
airports make the most out of on a range of topics from bespoke
their infrastructure and manage demand is expected to far exceed consultancy work to specific
demand by coordinating their slot traditional levels and greater support coordination and OCS training.
requirements, smoothing out peak is needed.
and problem areas and achieving
optimal air traffic movements; all
whilst satisfying the schedule
demands and needs of an array of
different airlines.
8 9
COORDINATION EXCELLENCE
WHY WE ARE
Airports We Serve
EXPERT Your
COORDINATORS Coordination Service EU
Ireland:
DUB- Dublin
ORK- Cork
Poland:
Our fundamental role as airport WAW- Warsaw
POZ- Poznan
coordinators and facilitators is to maximise Luxembourg:
the use of airport infrastructure and deliver LUX- Luxembourg Findel Airport
value to all stakeholders, from airports to Latvia;
airlines and especially air travelers. To RIX- Riga International Airport
achieve this, ACL works closely with airport
customers to understand their needs and UK
ABZ- Aberdeen
exceed their expectations, identifying BHD- Belfast City MIDDLE EAST
areas for improvement and improved UAE:
performance. NORTH AMERICA BFS-
BHX-
Belfast International
Birmingham DXB- Dubai International
Canada: BOH- Bournemouth DWC- Al Maktoum International
AUH- Abu Dhabi International
Understanding your needs YTZ- Billy Bishop Toronto City BRS-
CWL-
Bristol International
Cardiff Oman:
Cayman Islands: DSA- Doncaster Sheffield MCT- Muscat International Airport
We actively listen to airports and airlines GCM- Owen Roberts EDI- Edinburgh DQM- Duqm Airport
OMM- Marmul Airport
to understand their business strategies. International Airport EMA- East Midlands Airport
RNM- Qarn Alam Airport
EXT- Exeter
ACL understands that your airport has GLA- Glasgow SLL- Salalah Airport
many more constraints than runways JER- Jersey OHS- Suhar Airport
alone. We model a full range of constraints LBA- Leeds Bradford
from check-in desks, to parking and LCY- London City
LGW- London Gatwick
noise constraints so that even the most
congested, complex airports can be
LHR-
LPL-
London Heathrow
Liverpool
NEW ZEALAND
AKL- Auckland International
coordinated and optimised. LTN- London Luton CHC- Christchurch International
MAN- Manchester WLG- Wellington International
Detailed analysis MME-
NCL-
Teesside Airport
Newcastle
ZQN- Queenstown International
Governments
DUD- Dunedin
SOU- Southampton
We deliver extensive reporting and STN- London Stansted
analysis which supports your airport’s
and industry forward schedules from day-to-day to
seasonal planning, tailoring this to your
requirements and extending this for your Innovative technology and airport partners across the world
bodies future forecasting. We also carry out slot
monitoring and follow-up to improve
airlines operational performance providing
A major factor in our success is
the Online Coordination System
to bring value to all stakeholders
by maximising use of capacity and
bringing the best solutions to our
regularly use space for higher capacity use. (OCS), which ACL pioneered. We
provide OCS to all our coordinated
airports and their customers.
Essential relationships and facilitated airports who use our
ACL’s expertise We know that effective, fair and efficient
system to gain immediate access to
slots 24 hours a day, seven days a
Leaders in Regulation
ACL leads regulatory reform,
and data
slot coordination is vital to airlines. At week.
ACL we deal with over 480 airlines and through lobbying and forging
operators. Through our surveys and Proven results relationships with UK Government,
the European Commission and
to support regular contacts, airlines tell us that they
appreciate our responsive service, which
sees 98% of messages responded to within
ACL coordinates some of the world’s
busiest airports and have played a
industry bodies including IATA.
This has led ACL to be a valuable
thought leader in testing reform and
key industry three hours; they understand and respect
our fair and consistent application of rules
and regulations; and they appreciate how
part in enabling continued growth for
our customers. As a result, airports
as diverse as Dubai, Dublin and
as a champion of
independence and
policies and these actions enable us to allocate the
maximum possible amount of capacity,
allowing airlines to fly schedules as close
London Heathrow have been able to
increase movements and traffic even
as they face greater constraints. We
transparency.
decisions. to those requested. are proud to have worked with airline
10 11
COORDINATION EXCELLENCE
WHY WE ARE We automate over 86% of
RELIABLE slot requests and handle
Your Value COORDINATORS over 98% of messages
From Coordination within 3 hours.
Is demand for your airport Our experts help at every
growing at a faster rate Score, the most widely used Airport Slot Coordination System
stage of your airport’s
than your ability to deliver ACL have worked with PDC since 2000 developing the coordination
growth system, Score, advancing it to the world leading airport coordination
infrastructure change? system it is today, used by over 400 airports worldwide. We have designed
ACL can help. Level 1 – Data Collection and developed Score modules which model airport capacity to solve all
your airports scheduling issues.
Demand for slots are below airport
capacity. ACL communicate with
airlines to collect the schedule
information. We monitor the Runways We look at fixed or rolling hour limits, profiled
schedule and can simulate this constraints and sub-constraints tailored to the
against different types of capacity airfield layout and operation, then we optimise these to deliver a
issues ahead of your airport moving smooth flow of traffic and minimise emissions and delays.
towards Level 2.
Level 2 – Facilitation Terminals We conduct passenger throughput modelling
2000 2005 2010 2015 2020 optimised for the various pinch points of the terminal
Demand for slots are, on average, process (check-in, security, immigration, etc.), to ensure desired
below airport capacity, however there levels of service and avoid queuing and congestion.
I n c r e a s e d demand at an are peak periods which overwhelm
airport can place greater strain on capability. ACL coordinate peak
infrastructure and resources. ACL periods and communicate with
coordinate ‘s your airports’ runway, airlines to keep within optimum Security We review fixed and rolling hourly constraints to reflect
terminals, security, check in and the actual processing rates experienced and the human
parking in line with local rules and capacity and restraints.
resources available. Profiled constraints can reflect the availability
applicable Slot Regulations, allowing of resources at different periods of operation allowing airports
us to maximise the best use of the Level 3 – Coordination to better manage manpower effectively thus reducing costs.
declared capacity. Demand for slots are well above
airport capacity. ACL coordinate
We use our established airline all flights and enforce airline
relationships to work with each adherence on your behalf to keep Parking We use sophisticated apron capacity modelling with
airline to deliver the optimum Gantt-style graphics, capable of handling complex
within capacity. ACL carry out slot layouts (non-standard sizes, MARS stands, adjacency rules),
outcome which meets both the monitoring to improve operational
airlines commercial requirements towing, buffer times, airline preferences and automatic flight
performance, leading to higher linking.
and your airport’s ability to deliver a capacity use.
strong operational performance.
Coordination by ACL means Baggage We model based on passenger reporting profiles,
airports can continue to experience aircraft size and the number of ULD preparation
the benefits of growth before areas required. Profiles are set to reflect the actual operation
any potential infrastructure of each carrier allowing for more accurate modelling, greater
developments are finalised. certainty and increased utilisation.
Check-In We model check in facilities by number of
desks required, considering reporting
profiles and transaction times. Results provide
a greater granularity of data, which improves
optimisation of terminal facilities, allowing for
common and dedicated utilisation of desks.
12 13
COORDINATION EXCELLENCE
WHY WE ARE
Your Coordination PROFESSIONAL
Team Dedicated COORDINATORS
coordinators
assigned to each
of our airports
232
Neil Garwood Jo Clarke Tony Simons
CEO Finance Director Head of IS
Neil was formerly A qualified accountant
Years
With over 35 years
Managing Director of with over 30 years of experience in the
Southampton Airport,
where he had been
of airline industry
experience; Jo’s
aviation industry and
close to 20 years at combined
for ten years. Neil has background includes ACL. Tony heads a
experience at
a BA Hons degree in
Business Law and is
commercial, financial
and engineering roles.
team of 4 IT specialists
supporting all aspects
ACL
Our values:
working toward his of ACL’s global business
MBA at the University of infrastructure.
Winchester. Own it
Offices in Integrity
4
Continents
Together
Jon Rowell Richard Cann Alasdair Adie Professional
Head of Head of Head of
Commercial and Coordination Regulatory Affairs
People and General
Offering a Striving for
With 30 years in the Richard brings his Council better
24/7
aviation industry, extensive aviation
Having worked in the
Jon worked for experience to ACL and
airline industry and as
British Airways in manages a dedicated
an in-house counsel for
various commercial, team of coordinators,
Virgin Atlantic, Adie’s
operational and as well as managing
passion for aviation
customer roles before
joining ACL.
ACL’s overseas offices
in Manchester, Dubai
makes him perfect for
the ACL team.
online service
and Auckland.
14 15
WHY WE ARE ACL ‘Couldn’t ask for
AIRPORTS Airport Customers more given that
CHOSEN ACL always gives
COORDINATOR We’re immensely proud of the trust customers
place in us and the determination of our staff
to seek the most inventive solutions. From
more than 100%!’
airports who have been with us over three
decades, to our latest newcomers, we love
Auckland Airport
being your coordinator.
‘Great team
and always
available with
the right level
of information.’
Dubai International
Airport
16 17
MORE SERVICES FOR YOU
WHY WE ARE
RESOURCEFUL Online Special Event
COORDINATORS Coordination Coordination
All our carriers are supported with the Increases in customer demand Some of our event
latest coordination technology, our Online during short-term events creates
Coordination System, OCS. OCS provides significant change in an airport’s partners
all air carriers, from airlines to general and demand due to increases in flying
business aviation operators, with their own requests and changes to aircraft
user account. This allows them access to size. Sporting events in particular can
the slot database in real time and to add, drive these increases, with events
view, change and delete flights in their own such as the European Football
slot portfolio, leading carriers to undertake Championships driving increases in
much of the routine coordination work excess of 40% and increased ATM’s
themselves by sending and receiving SSIM during peak periods.
messages.
ACL has extensive experience of
Efficient– Airlines can self-coordinate their planning and managing air travel
slots within capacity constraints, allowing demand and airport capacity during London
them to add, edit and delete flights. special events to ensure smooth 2012
operations.
Quick– Immediate responses 24 hours, 7 Olympic and
days a week. Paralympic
Informative– Live slot availability displays Our services include: games
for runways and terminals.
Transparent– Live access to view and Demand forecasting and forecast
download current schedules for planning
We’ve purposes. scheduling.
Concise– Advanced online reporting Capacity modelling and pinch
worked with capabilities for summary data and market
analysis.
point analysis.
Stakeholder management and
PDC since Reliable– Unique amongst coordinators,
ACL operates a backup OCS site to ensure
the highest levels of system availability for
consultation.
Development of special
2000 to its customers.
Connected– OCS can connect directly to
procedures and rules.
Implementation of demand
deliver Score scheduling and operational systems to help
automate the slot allocation process (via
WebConnect).
management and slot allocation
which is
procedures.
Control- Airport operations can clear slots
and override capacities in urgent situations.
used by over
400 airports
worldwide.
18 19MORE SERVICES FOR YOU
WHY WE ARE
Airport Consultancy INVENTIVE
Schedule Data and Training COORDINATORS
As ACL’s key job is to monitor and Reclaim VAT on sales to ACL have unparalleled experience delivering
update airports schedules our data passengers travelling outside the coordination and schedules to airports,
cannot be beaten on its accuracy. governments and aviation industries which
We hold the most comprehensive,
concise and timely database of all our
EU.
Identify new carriers.
want thorough, fact- and experience-based
consultancy. Our team
46 airports’ flight schedules which
can be automatically downloaded
and fed into your companies’
Enhance border security, Our services include forecasting schedules
and the impacts on them of changing produce
databases or delivered directly to understand traffic origins, visitor constraints or new traffic trends. Managing
you in the format you need.
profiling and forecasting.
one-off events or advising on and supporting
operations for airport disruptions, such some of the
More and more businesses are as runway reconstruction. We look ahead
recognising the benefits of data to
support their operations. Already Some of our data
to identify future bottlenecks or resource
requirements, and we can model the impacts best reporting,
ACL’s data has helped numerous of regulatory change on schedules. As such,
ground handlers,
industry bodies and air-travel
retailers, clients our forecasting often supports the case for
major new infrastructure developments. tracking and
related industries streamline their
operations, optimise
planning and generate savings.
resource All our consultancy work is carried out
by expert coordinators and coordination monitoring
Importantly ACL is the only definitive managers and supported by the latest
source of all charter flights, business
aviation, general aviation and freight
analytical tools including PowerBI. Our aim
is to produce the best possible analysis, schedule data
traffic. advice and operational support for our
customers.
available.
Let our data help your business
by allowing you to; How our data and consultancy has
Accurately plan staff and helped our clients:
resources to match peaks in
Case Study: Air Traffic Hotspots
passenger demand.
As traffic has increased from the UK and
Plan for an adequate supply of other European countries, Air Traffic control,
in some regions, has become a major source
goods at the right time. of delay. Utilising ACL’s understanding of
Keep up to date with late-notice both the schedules and airline behaviours,
the Industry Resilience Group (IRG),
additions, cancellations and supported by NATS, commission ACL to
produce forecasts which can indicate where
changes to the schedule. traffic will grow most. Our team conducted
Profile passengers by time of day detailed analyses of forward schedules,
long ahead of season, which were used to
and week. plan for the summer and potential delays.
Using ACL’s data, NATS now encourages
Maximise sales by targeting airlines to consider alternative flight routes,
products to known markets. thus minimising the chance of traffic delays.
Anticipate demand up to five
months in advance.
20 21Our
Board 100%
of surveyed
How does ACL protect Board
Independence?
airports agreed that
We ensure the independence of the ACL
Board by having in place full corporate
ACL is professional,
governance provisions for any conflict of
interest and by having four fully independent
trustworthy and
Non-Executive directors. We also have two
full time directors who are employees of acts with integrity.
ACL – Neil Garwood our CEO, and Jo Clarke,
our Finance Director. This structure ensures
that the Board can be quorate just with
independent directors. Our
Purpose, Vision and Values
Our Board Members
Lesley Cowley OBE
Purpose- Achieving the best solutions in a fair and independent way.
Chair of the Board
Lesley has been Vision- To grow our position as the World’s leading airport coordinator.
Chair of the Board
for the DVLA, The
National Archives and We will achieve this by living to our values
Companies House. She
was CEO of Nominet;
has an MBA in Business
Administration; a Doctor
of Technology honorary degree; and an OBE
for services to the Internet and e-commerce.
She was named as Non-Executive Director of
the year in the 2019 IOD Awards. Integrity Professional Together Own It Striving for
better
Independents We make the We positively We share We take a We challenge
Alisa Beaton OBE
Valerie Gordon-Walker right decisions represent the knowledge, proactive our own
for the right business ideas and approach. performance.
Airport Coordination Limited reasons and abilities. We take We challenge
CEO- Neil Garwood stand by We recognise individual the business
Finance Director- Jo Clarke them. We take and support responsibility. norms.
collective colleagues.
Airlines responsibility.
British Airways plc- Gavin Molloy
EasyJet Airline Company Ltd- Ian Chambers
Jet2.com Ltd- Chris Groom
TUI Airways Ltd- David Lawrence
Virgin Atlantic Airways Ltd- Julian Homerstone
22 23Airport Coordination Limited
Contact Us
ADDRESS
Rourke House
Watermans Business Park
The Causeway
Staines-Upon-Thames
TW18 3BA
TELEPHONE
+44 (0) 208 564 0600
ONLINE
Website- www.acl.uk.org
LinkedIn- airport-coordination-limited
Twitter- @ACLCoordination
EMAIL
General Enquiries- info@acl-uk.org
Technical Issues- help@acl-uk.org
Slot requests- lonacxh@acl-uk.org
slots@acl-international.com
To discuss more about ACL email
denise.wakeford@acl-uk.org
Photo References:
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