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AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
Official Publication of the Academy of Clinical Science and Laboratory Medicine

                                                     Volume 46 Issue 2 Summer 2020

                                                 Bernadette Jackson
                                                 Academy President,
                                                 2020 - 2022

                                                                AGM
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
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AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
contents      Volume 46 Issue 1 Summer 2020

          editorial............................................................................................................. 4
          message from the president....................................................... 6
          academy
          Medical Scientists in the Media................................................................................. 7

          features
          Plagues & pandemics ............................................................................................... 8
          CervicalCheck - Getting with the programme.......................................................... 10
          An overview of coaching and mentoring theory...................................................... 12
          Women in Science................................................................................................... 16
Page 7
          cpd
          CPD Updates........................................................................................................... 17
          CPD - the New Normal............................................................................................. 18

          academy
          AGM 23rd july 2020................................................................................................... 19
          Medical Scientists: work in the new normal............................................................. 22
          Intern Medical Scientist............................................................................................ 22
          Working from home.................................................................................................. 23
          Return to work.......................................................................................................... 27
Page 19   Putting the studies on hold...................................................................................... 28

          awards
          Blood Repatriation Health Innovation Hub Ireland - Spark Ignite............................ 29
          Helen Ryan; HealthCare Innovation......................................................................... 30
          The Mercy University Hospital, Cork, Annual Clinical Audit and Quality
          Improvement Day..................................................................................................... 31

          industry news
          The Allplex 2019-nCoV (Seegene) assay: which performances are for
          SARS-CoV-2 infection diagnosis?............................................................................ 32

Page 40   research
          Multi-triazole-resistant Aspergillus fumigatus and SARS-CoV-2 co-infection:
          A lethal combination................................................................................................ 35
          Blood Transfusion: Evaluation of electronic issue in the Republic of Ireland -
          Over 30 years in existence and still underutilised.................................................... 38
          Improving Blood Stock Magagement: A collaborative approach........................... 40
          Antimicrobial Resistance Determinants Circulating among Thermophilic
          Campylobacter Isolates Recovered from Broilers in Ireland Over a
          One-Year Period...................................................................................................... 42

          health and biomedical science updates
          Compiled by Helen Lambkin................................................................................... 43

          book review
          The Pull of the Stars................................................................................................. 45

Page 45   crossword..................................................................................................... 46
                                                                                    Summer 2020 • converse • 3
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
editorial

I have said it so many times but these are                                                                   session in May. I have included the link in
extraordinary times. So many events had to                                                                   the Webinar spread. As Helen Lambkin said
be postponed. In our case Biomedica and                                                                      in her AGM report, research is so important.
our AGM, originally scheduled for April 27th,                                                                Medical scientists have access to so much
as well as some planned meetings. Our                                                                        data and lead on so many developments, yet
AGM was held on July 23rd with a blended                                                                     rarely publish this work. There are so many
attendance at CUH. Over 20 attended in                                                                       reasons for this, not least the very heavy
person with strict physical distancing and                                                                   workload of medical scientists and the absence
about 35 attended by Zoom. Dr Brigid                                                                         of protected time to write up this work. At the
Lucey’s two year term as President came to                                                                   very least medical scientists should insist on
an end and she handed over the chain of                                                                      being included in any published work that
office, under strict distancing, to Bernadette                                                               includes benchwork in which they have been
Jackson. Bernadette holds the Presidency                                                                     involved. Medical scientists won some national
until 2022. Bernadette, as Brigid pointed out                                                                awards recently, making a huge contribution
in her address, is a passionate advocate for                                                                 to healthcare. The Academy plans to capture
laboratory medicine and medical scientists.                                                                  the incredible work of medical scientists in
I am looking forward to working with her                                                                     labs across the country in setting up and
and helping to support and advance                                                                           delivering SARS-CoV-2. Medical scientists are
her objectives. In advance of the AGM                                                                        encouraged to publish their work in this. It was
the Academy and MLSA issued a media                     Helen Barry                                          done under difficult conditions and with great
statement. This highlighted some of the                                                                      urgency. The experience will be useful to have
issues of concern for medical scientists and            of this issue. Anne Maclellan has written            recorded.
clinical laboratories in this era of Covid-19.          on pandemics in our feature section and                 Even in this “New Normal” CPD remains
These issues included recruitment and                   also reviewed Emma Donoghue’s latest                 a requirement for medical scientists. The
retention of medical scientists, lack of facilities     novel “The Pull of the Stars”. Although it is a      Academy is delivering Webinars to provide
in our laboratories, career progression                 work of fiction, it deals with one of our most       material for medical scientists to keep up to
for medical scientists and the need for IT              famous pandemics, the 1918 Flu. Some of              date. These are recorded and can be accessed
connectivity. We were delighted that this               those medical scientists who returned to the         by members through our website acslm.
was picked up by the media and Brigid                   workplace have written of their experiences.         ie. They provide useful material for CPD and
gave a number of radio interviews. The                  These range from Caoimhe Lynch putting her           Journal Clubs. We welcome medical scientists
statement can be seen on the Academy                    PhD on hold to Clíona O’Shea’s experience            who are willing to present their work. This can
website. The Academy and MLSA made a                    as an intern and Anne Marie Meenan working           be recorded in the comfort of your own home
joint submission to the Special Oireachtas              from home. I know there are so many across           and edited until you are comfortable with it and
Committee on Covid-19. The Oireachtas                   the country who have volunteered to return.          then delivered. No need to perform live!
report can be downloaded: https://data.                 In the Academy office we had a list of over             Mentoring for medical scientists is a key goal
oireachtas.ie/ie/oireachtas/committee/dail/33/          70 eligible medical scientists offering to           of our current and past presidents. Brigid has
special_committee_on_covid-19_response/                 return to the labs. I am also aware of some of       written a feature piece on it for this issue and
reports/2020/2020-08-05_interim-report-on-              those who returned to help out during peak           by way of introduction to a programme planned
testing-and-tracing_en.pdf                              Covid-19, have decided to stay on. They will         by Bernadette and our CPD officers.
   It was great to see so many medical                  be very welcome.                                        We continue providing a notarising service
scientists in the media, showcasing their great            In the midst of all of this pandemic work,        through our office in Kilmainham. However
work and letting the public see the pivotal             medical scientists still found time to publish       this has to be booked through the office so
role of medical scientists in the management            their research and innovation. Our research          we can control attendance and to comply with
of this pandemic. I have captured some of               section shows some recent publications. I            Covid-19.
the media pieces. Medical scientists are                was unable to secure permissions in time                Please keep in contact with us. We welcome
very active on social media. This also gives            to reprint work done in the Coagulation              your suggestions on how we can do things
the profession visibility. Please follow the            Laboratory in St James’s Hospital. Mary              better and your ideas for events, Converse
Academy on Twitter, Facebook and Instagram.             Byrne the Chief Medical Scientist there,             articles, Webinars etc.
   Pandemic could be the general theme                  presented the findings at our Webinar                                               Helen Barry, CEO

                                                              Editor: Helen Barry                           Converse is published three times a year. It is
                                                         Deputy Editor: Anne Mac Lellan                   utilised for information exchange, communication
                                                                                                               and continuing education, managerial and
                                                                 Editorial Board:                          scientific, of the medical laboratory scientists of
                                                                 Anne MacLellan,                                                 Ireland.
                                                                   Brigid Lucey                                Publication of an article does not constitute
                                                              Advertising: Roger Cole                     endorsement by the Academy of Clinical Science
                                                               Silchester Marketing Ltd.                        and Laboratory Medicine of the products,
                                                      Tel: 01-285 9111 • Mobile: 087-2611597               techniques or organisations described therein.
  The Academy of Clinical Science and                                                                     The Academy of Clinical Science and Laboratory
         Laboratory Medicine,                          Email: roger@silchestermarketing.com
                                                                                                                Medicine is an educational and scientific
     31 Old Kilmainham, Dublin 8.                Production/Design: Artworks Graphic Design                 organisation designed to serve as a resource
                                                           Dalkey Business Centre,                            to advance the quality of medical laboratory
            Tel: 01-905 9730                         17 Castle Street, Dalkey, Co. Dublin                                        science.
            Fax: 01-902 2764                       Tel: 01-2751707 • Mobile: 086-2611598                        Members who wish to continue receiving
          Email: mail@acslm.ie                            Email: design@artworks.ie                       Academy publications should notify the Academy
           Web: www.acslm.ie                            Web: www.artworksireland.com                                    of any change of address.

4 • converse • Summer 2020
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
message from the president

Message from the President
                                                 profession on National and International          repatriate these services.
                                                 Committees, publish research, collaborate            The Academy is not just the Council - it
                                                 with other clinical colleagues and still          is you the members, medical scientists.
                                                 manage to ensure routine and emergency            We need you to be more actively involved,
                                                 diagnostic services are expertly provided         more visible, grasping and demanding
                                                 24/7/365.                                         opportunities to demonstrate your value
                                                    The ongoing COVID – 19 pandemic                and expertise in workplaces at all levels.
                                                 has provided the opportunity for medical          This means Laboratory Managers ensuring
                                                 scientists to step into the limelight – indeed    workplaces are sites of learning, Chief
                                                 without your tireless work, Ireland would         Medical Scientists encouraging young,
                                                 not be at the current phase of re - opening       enthusiastic and highly qualified graduates
                                                 and considering a new normal. Your work           (many winning awards both nationally and
                                                 in microbiology departments across the            Internationally) to contribute, follow up,
                                                 country to verify multiple analytical systems     research and be enquiring. Finally you
                                                 for a new virus described and reported in         the scientist– never underestimate your
                                                 January 2020 has been commendable.                contribution and continue to learn and
                                                 Your additional efforts, including sharing of     grow in your knowledge, to support the
                                                 information, advice and reagents between          patient to a rapid diagnosis, appropriate
                                                 colleagues and sites, advising nationally on      treatment and ongoing optimal and
                                                 both equipment and reagent procurement            standard driven, care pathways. Educate

I
  t is my greatest honour to accept the role     has been outstanding and self less.               yourself in that which you do not know,
  of President of the Academic Body of           You have also actively become involved            keep learning, listen to and learn from other
  my profession - the Academy of Clinical        and lead processes to ensure standard             clinical colleagues, question everything?
Science and Laboratory Medicine.                 laboratory quality requirements from                 For myself, I will be ably supported by a
   The Academy – representing medical            labelling to tracking are embedded into the       knowledgeable team of Council members,
scientists – those unseen, largely unknown       SARS – CoV-2 analysis pathway.                    including past Presidents, Advisory Body
scientists, working in Clinical Diagnostic          Of course COVID – 19 does not only             Committee members, CPD officers, office
Laboratory Services, who provide analyses,       require diagnostic microbiological                staff and the CEO. Many of these medical
results, diagnoses and expertise to support      molecular focus, but rather ongoing               scientists who while leading their own
the patient, with diverse presentations -        monitoring using a variety of diagnostic          laboratory services and departments, still
across many Pathology disciplines.               tools across multiple laboratory specialities     find additional time, to reflect on the bigger
   Medical scientists who keep the public        including clinical chemistry, haematology,        picture, continue to have a passion for this
and private hospital wheels turning by           coagulation and indeed my own current             profession and the expertise of medical
providing essential Clinical Diagnostic          speciality of POCT. Restructuring of staffing     scientists, and work tirelessly toward the
Laboratory services, 24/7/365.                   and flexibility, ensured services did not fail,   wider recognition of medical scientists and
   Medical scientists – who work within and      but rather were fully supported to continue       single spine structures, late into the night
have driven the implementation of quality        both in hours and out of routine hours, to        and on their weekends. They also attend
management systems across laboratory             ensure rapid turnaround times.                    HSE, Department of Health meetings and
services in Ireland, to ensure continuing           Having stepped up and also stepped             National Committees on your behalf. We
compliance with ISO 15189 and 22870              into the limelight, it is now time to continue    will continue to promote and demand
Laboratory Accreditation standards and           to ensure our real value in the diagnosis         collaboration with the Department of
participate in an annual inspection process.     and ongoing management of patient care            Health, HSE and other clinical groups.
   As I reflect on my own journey in my          is no longer overlooked. There are many              I too will be working tirelessly on your
profession, commencing many years ago            who would presume to understand our               behalf. I know and believe in the value of
in DIT, Kevin St and fondly revisited, earlier   services, underestimate our expertise             our expertise, clinically, analytically, and
this year on the open day, with one of my        and presume quality laboratory service            diagnostically, supporting routine, and
classmates, I am struck by the journey of        provision and interpretation, is a simple         out-of-hours clinical diagnostic laboratory
our profession, a journey led by visionary       enough process of automation (if only             services 24 /7/365. I will be working to
scientists.                                      !!!). How many days do we hope for new            ensure your expertise and data is not
   Indeed at one time in the distant past, we    assays that perform correctly at clinical         usurped by others but rather through
were considered technical with a vocational      cut off points, are not flawed and do             mentoring and other novel pathways
education however, as we all know, our           not require manufacturer modifications,           including research in chronic disease
education from that time to the current day,     IT systems that deliver without multiple          management, and ED attendance
has been focussed on clinical diagnostic         novel workarounds and new automated               prevention and greater visibility on
laboratory services for patients, across all     equipment that is fit for purpose.                student clinical placements to ensure
pathology departments. As a testament to            However, and unfortunately for many            your invaluable contribution to the patient
our expertise, some 80% of BSc graduates         young women in Ireland and their families,        clinical pathway and diagnostic journey is
working in clinical diagnostic laboratory        these presumptions to know our service,           recognised and acknowledged.
services, attain a minimum of an MSc,            disregard our expertise and ignore our
and many additionally add PhD, FRCPath,          advice, have already and continue to
MBA, Bioinformatics, IT, Six Sigma and           remind us, that the decisions to outsource
other qualifications to their CVs.               Cervical Services abroad were flawed.
   Many medical scientists represent their       Indeed it remains a not so simple task to

6 • converse • Summer 2020
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
academy

 Medical Scientists in the Media
Irish Examiner, Abigail Salmon                                                  by Harry Walsh h.walsh@donegalnews.com

Testing times:                                                                  Dr Jacqui Clarke,
The science of                                                                  Donegal Daily
fighting Covid-19                                                               “IT was like going to war. We were all scared
                                                                                but we had to stand up and meet the Covid-19
Pádraig Hoare                                                                   pandemic head on.”
It has been a baptism of                                                        The words of Dr Jacqui Clarke, Pathology
fire for the Chief Medical                                                      Laboratory Manager, Letterkenny University
Scientist of Microbiology                                                       Hospital, strike a chord.
at St Vincent's University
                                                                                “What we learned as a department is invaluable. So many younger
Hospital (SVUH) in Dublin.
                                                                                members of staff have developed, matured and really shown what
Abigail Salmon, Chief Medical Scientist at St Vincent's University Hospital     they can do. It was marvellous to see so many young people at the
Dublin, with colleague Aoibheann Sally. Pics: Moya Nola                         start of their careers really show what they’re made of in terms of their
                                                                                knowledge, application and ways that we do things,” she said.

Severe lack of medical scientists
                                                                                The Medical Independent
                 in Irish
                                                                                Covid-19 highlights need for more
                 laboratories
                                     “There is a severe shortage of medical
                                                                                medical scientists in hospitals
                                     scientists in Irish laboratories, which    Speaking at the Academy’s AGM today, Dr Lucey highlighted the need
                                     means longer testing turnaround            to invest in medical scientists and hospital laboratory infrastructure.
times for patients. The problem has been amplified by the outbreak of the       “Laboratories are constantly fire-fighting and the demands of Covid-19
Covid-19 pandemic, with hospitals struggling to fill key posts, despite         demonstrated the lack of investment. The pandemic shows that the required
heavy advertising and promotion. Chief medical scientist in microbiology        expertise is available in medical scientists, but capacity and infrastructure
at St Vincent's University Hospital in Dublin, Abigail Salmon, said the stark   are sadly lacking. Laboratories account for 5 per cent of the hospital
nature of the lack of staff was apparent before the current crisis.”            budget, yet laboratory results inform 70 per cent of clinical decisions.
                                                                                “Medical scientists must be part
SUNDAY, MAY 24, 2020 - 23:05 PM Pádraig                   Hoare                 of an immediate planning process
                                                                                with the HSE and should have
                                                                                a formal link and access to the
                                                                                national public health emergency
Business Post                                                                   team (NPHET). They understand
                                                                                the entire testing pathway and the
Dr Brigid Lucey,                                                                need for quality management across
                                                                                the continuum of patient care.”
explaining testing                                                              The calls were also made as part of
validation criteria.                                                            a joint submission to the Oireachtas
                                                                                special committee on Covid-19
                                                                                by the Academy and the Medical
                                                                                Laboratory Scientists Association.

MEDIA COVERAGE of joint statement
from the Academy and MLSA                                                                                                      Yvonne Lynagh,
                                                                                                                               Chief Medical Scientist,
•	Newstalk news: (with distribution to Today FM, Q102 and main
                                                                                                                               Virology, St James's
   local stations across the country.)
                                                                                                                               Hospital, who was on
•	Medical Independent: https://www.medicalindependent.ie/                                                                     RTÉ recently.
   covid-19-highlights-need-for-more-medical-scientists-in-hospitals/
•	Activelink: www.activelink.ie/community-exchange/news/76581
•	Kildare FM: https://kfmradio.com/news/23072020-0914/listen-
   hospitals-urged-employ-more-scientists-their-labs

            Pat Mulhare talks to Matt Cooper on Laboratory
            Testing: Tuesday 28th April) Listen back www.acslm.ie

                                                                                                                       Summer 2018 • converse • 7
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
feature

Plagues &
     pandemics
                                                                  I
                                                                         nterspersed        struggling through the current pandemic:
                                                                        amongst the         the world has faced fearful bacterial and
                                                                        histories which     viral threats and recovered. Optimism as
                                                                  celebrate the battles,    Covid-19 appears to come under control
                                                                 sieges, triumphs and       in Ireland must, of course, be tempered
                                                                politicking of the elites   by an acknowledgment of the death toll
                                                               such as the artistocracy,    and the difficulties along with the fear and
                                                             Royalty, the Church,           the struggle.
                                                             Governments and armies,           Even though we have a better
                                                            are accounts of frightening     understanding today of the cause of the
                                                           and lethal contagions, poorly    latest pandemic, with the SARS-CoV-2
                                                          understood but known to be        virus quickly sequenced, many of the
                                                        passed from one human to            public health measures that have been
                                                       another. From BC to the present      adopted – quarantine, isolation, hygiene
                                                        day, plagues and pandemics          – would be very familiar to our ancestors.
                                                        have interrupted civic life,           As we debate whether to cover our
                                                        emptying villages, towns and        faces in public, the iconic masks of the
                                                       cities, stopping commerce            plague doctors spring to mind. These
                                                     and trade, confining people            beaked masks, rendering the doctor
                                                 to their homes, and challenging            anonymous, contained herbs supposed
                                                healthcare providers. Germs were an         to ward off the miasmas that were
                                               unintentional source of genocide when        thought to cause the plague. The head
                                              new parts of the world were ‘found’           to toe covering worn by the doctor is
                                             bringing together European germs and           the forerunner of the hazmat suit while
                                            immunologically naïve native populations        the rod was to fend off victims who tried
                                            in the ‘new world’.                             to get too close (the forerunner of the 2
                                               From the Plague of Athens, which             metre rule?).
                                            occurred in 430 BC to the present day              The enumeration of deaths on a
                                            Covid-19 pandemic, the world has been           regional basis is not something that
                                            subject, periodically, to waves of infectious   originated with NPHET or the WHO. The
                                            diseases which often crossed borders and        same fascination with numbers was
                                            even continents. The histories of plagues       evident in the 1600s – bills of mortality for
                                            and pandemics may provide something             the various parishes provided the figures
                                            of a comfort to today’s medical scientist       during the great plague of London and

                                              Plagues and Pandemics throughout history
                                              Plague of Athens, 430 BC - Estimated 75,000-100,000 dead
                                              Antonine Plague, AD 165-180 Estimated 5 million dead - Plague of Justinian,
                                              AD 541-542 May have been Yersinia pestis Estimated 30 to 50 million dead
                                                 The Black Death, 1346-1353, Asia to Europe, Yersinia pestis. - Estimated
                                                 25-50 million dead
                                                 American plagues, 16th century, Europe to America ‘genocide’ - Great
                                              plague of London, 1665-1666 Estimated100,000 dead
A physician wearing a 17th century
plague preventive. Credit: Wellcome
                                              Spanish flu, 1918-1920 - Estimated 40 million dead
Collection. Attribution 4.0 International     Covid19, 2019-2020 - Number dead to date: 716,075 (8th August 2020, WHO)
(CC BY 4.0)

8 • converse • Summer 2020
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
feature

                                               their house was shut up. Rather than          house and other places) be admitted to
                                               voluntary self-isolation, two watchmen        common use till their coaches be well
                                               were appointed, one for the day and           aired, and have stood unemployed by
                                               one for night to ‘have a special care that    the space of five or six days after such
                                               no person go in or out of such infected       service.’
                                               houses whereof they have the charge,             Defoe’s narrator has some
                                               upon pain of severe punishment. And           suggestions to add to the public
                                               the said watchmen to do such further          response. He warned about the infection
                                               offices as the sick house shall need and      being brought into homes via food
                                               require.’ This is somewhat reminiscent of     shopping and also how more hospitals
                                               the Chinese response to Covid19.              for the infected were required: ‘(1)
                                                   Defoe details how women searchers         The infection generally came into the
                                               were appointed to seek out dead bodies        houses of the citizens by the means of
                                               and ensure proper burial. Searchers           their servants, whom they were obliged
                                               were not to carry out any other business:     to send up and down the streets for
                                               ‘That no searcher during this time of         necessaries; that is to say, for food or
                                               visitation be permitted to use any public     physic, to bakehouses, brew-houses,
                                               work or employment, or keep any shop          shops, &c.; and who going necessarily
                                               or stall, or be employed as a laundress,      through the streets into shops, markets,
                                               or in any other common employment             and the like, it was impossible but that
                                               whatsoever.’It was important to get           they should, one way or other, meet with
                                               the numbers right so a number of              distempered people, who conveyed the
                                               Chirurgeons were appointed to work            fatal breath into them, and they brought
                                               only with plague victims; their task          it home to the families to which they
                                               was to stamp out the ‘great abuse in          belonged. (2) It was a great mistake that
while the method of dissemination of           misreporting the disease.’                    such a great city as this had but one
the information differed, the public was           Nurse-keepers, who looked after the       pest-house…’
equally eager to hear ‘today’s numbers’.       sick, were to observe an isolation period:        He also mentioned the effects of
   For me, one of the most compelling          ‘If any nurse-keeper shall remove herself     the plague on everyday life: ‘all trades
reads when it comes to plagues and             out of any infected house before twenty-      being stopped, employment ceased:
pandemics is an account of the great           eight days after the decease of any           the labour, and by that the bread, of the
plague of London written by Daniel             person dying of the infection, the house      poor were cut off; and at first indeed the
Defoe, better known as the author of           to which the said nurse-keeper doth so        cries of the poor were most lamentable
Robinson Crusoe. While Defoe was not           remove herself shall be shut up until         to hear, though by the distribution of
an eye witness, this fictive account was       the said twenty-eight days be expired.’       charity their misery that way was greatly
extensively researched, is informative         Bedding and apparel were to be aired          abated.’ Change the archaic language,
and easy to read. For more ‘real’              before re-use after death or infection.       and extracts of Defoe’s Journal are eerily
accounts, try Samuel Pepys’ diary or               In a response that will resonate with     similar to the online media accounts
the dryer London’s Dreadful Visitation, a      anyone who had a loved one pass away          that we have been reading daily on our
book of the “bills of mortality” and all the   recently, it was ruled that ‘No neighbours    phones as Covid19 unfolded. There is
burials in the city compiled in 1665.          nor friends be suffered to accompany          nothing new under the sun?
   In his journal of the plague year,          the corpse to church, or to enter the            Anne Mac Lellan has a PhD in the
readily available online, Defoe recounts       house visited, upon pain of having his        history of medicine and is a surveillance
doctors and quacks selling ‘Infallible         house shut up or be imprisoned. And           scientist (jobsharing) in Connolly
preventive pills against the plague’,          that no corpse dying of infection shall be    Hospital, Dublin
‘Neverfailing preservatives against            buried, or remain in any church in time of
the infection,’ ‘Sovereign cordials            common prayer, sermon, or lecture.’
                                                                                             References:
against the corruption of the air.’ ‘Exact         There was little debate over stigma:      Daniel Defoe’s Journal of the plague year,
regulations for the conduct of the body        practicality trumped sensitivity with every   available to read online: http://www.gutenberg.
in case of an infection.’ ‘Anti-pestilential   visited house marked with a red cross         org/files/376/376-h/376-h.htm
pills.’ ‘Incomparable drink against the        ‘of a foot long in the middle of the door,    Stacking the Coffins: influenza, war and
plague, never found out before.’ The           evident to be seen, and with these usual      revolution in Ireland, 1918-19, Ida Milne,
marketplace, then as now, was quick            printed words, that is to say, “Lord, have    Manchester University Press, 2018.
to respond to perceived needs, while           mercy upon us,” to be set close over the      The Greatest Benefit to Mankind: a medical
playing to people’s fears. Anyone for          same cross, there to continue until lawful    history of humanity from antiquity to the present,
bleach or chlorohydroquinine?                  opening of the same house.’                   Roy Porter, Fontana Press, 1999.
   Defoe details the public health                  Just as issues with public transport     The Western Medical Tradition 1800-2000,
response with examiners appointed to           and shared transport have emerged             W.F. Bynum, Anne Hardy, Stephen Jacyne,
every parish, to learn who was ‘sick of        with Covid19, during the plague it was        Christopher Lawrence, E. M. (Tilli) Tansey,
infeciton’ and to ‘command restraint of        ruled ‘That care be taken of hackney-         Cambridge University Press, 2006.
access until it appears what the disease       coachmen, that they may not (as some          https://www.theguardian.com/books/
shall prove.’ If the dreaded plague was        of them have been observed to do after        booksblog/2020/may/19/beyond-daniel-defoe-
infecting any member of a household,           carrying of infected persons to the pest-     the-real-journals-of-the-plague-year

                                                                                                        Summer 2020 • converse • 9
AGM - Bernadette Jackson Academy President, Academy of Clinical Science and ...
feature

CervicalCheck

Getting with the programme!
Dr Dave Nuttall, PhD, MPhil, DipRCPath, CSci, FIBMS - CervicalCheck Clinical Laboratory Advisor

Definition of population                    disease is falling and that is due to the       participant management protocols. All
screening                                   various cervical screening programmes           these requirements must be underpinned
The aim of population screening is to       in operation worldwide.                         by a strong foundation of quality
detect a given disease in an individual        Cervical disease progresses through          assurance (QA) to ensure the greatest
before the symptoms of that disease         several intra-epithelial stages prior to        benefit to the individuals served.
appear, for example, cervical screening     invasive cancer and the condition is              The woman has her part to play also
aims to prevent cervical cancer through     detectable in these early stages and            and regular adherence to screening
early detection of precancerous changes     treatment prior to invasion has a high          invitations and attending for the test is
on the cervix. Early detection of disease   success rate.                                   known to be vital in successful screening.
has several patient benefits, including:       Previously, cytology was performed
  •	Increasing the treatment options       on screening samples to detect these            An overview of CervicalCheck
                                            precancerous changes associated                 The CervicalCheck cervical screening
     available to the patient
                                            with the early stages of the disease.           programme commenced on 1st
  •	Reducing invasiveness of treatment
                                            In recognising oncogenic HPV as the             September 2008 following a pilot
  •	Reducing morbidity and mortality
                                            prime cause of cervical disease, many           programme in the mid-west of Ireland. Its
  •	Improving survival rates
                                            programmes are screening for the                primary goal is to reduce the incidence
  •	Improving quality of life
                                            presence of the high risk variants of the       of cervical precancer by screening a
                                            HPV virus, in a risk stratification modality,   target population of approximately 1.33
How is a population screening               and positive samples then have cytology         million women. The eligible screening
programme introduced?                       performed in order to assess the severity       population consists of individuals with
A population screening programme for        of any disease, thus:                           a cervix within the age range of 25-65
disease should satisfy the Wilson and          •	HPV test = Test of risk of cervical       years.
Jungner (1968) criteria for a screening           disease
programme which help ensure that the           •	Cytology = Test for cervical disease      QA in laboratory cervical
proposed programme achieves those
health benefits intended from screening.
                                                                                            screening
                                            What makes an effective                         Laboratory standards and requirements
                                            cervical screening                              for QA in cervical screening encompass
Aetiology of cervical cancer                programme?                                      the following disciplines:
and screening for the disease               Fundamentally, the programme must                 •	Cytopathology
The natural history of cervical disease     identify and invite eligible women and            •	Molecular HPV Testing
is now much better understood and the       it is vital that they attend for the test to      •	Cervical Histopathology
role of Human Papillomavirus (HPV) as       realise the potential health benefits.
the causative agent is beyond dispute.      CervicalCheck aims for 80% attendance             These laboratory services are
Cervical cancer is an important health      from invitation for screening and               commissioned by the National
problem, with 15.1 cases diagnosed          maintains a register of eligible women          Screening Service (NSS) on behalf of
and 4.3 deaths per 100,000 reported         invited at regular intervals for their          CervicalCheck. Service specifications
in Ireland each year. In the EU, the        screening test.                                 with detailed and explicit requirements for
disease affects 11.3 women with 3.7             The screening programme must                compliance with the latest programme
deaths per 100,000 (2012 European           provide appropriate information to              QA standards are documented and
age-standardised rate) annually. The        participants. There must be clear,              agreed via service contracts and
good news is that mortality from cervical   evidence-based testing, treatment and           memoranda of understanding.

10 • converse • Summer 2020
feature

   Whilst the clinical governance for        check that laboratory facilities, records      advent of HPV primary testing and
screening participants resides with          and procedures are compliant with QA           centralisation, the number of cervical
CervicalCheck, the clinical responsibility   standards. Interim inspections can be          cytopathologists in the UK has declined
for CervicalCheck screening samples          carried out where deemed necessary             sharply. These factors, combined with
for cervical cytology and molecular          (for example, as a result of an identified     the increased number of non-medical
HPV testing is the responsibility of the     non-conformance).                              cytopathologists (who currently cannot
cytopathology service under the lead                                                        work in Ireland), have further decreased
pathologist. This is primarily because       The future of laboratory                       the recruitment opportunities for the Irish
the largest interaction by far between       cervical screening services in                 service.
laboratory and clinical services is with
                                             Ireland
cytopathology and histopathology via
                                             Laboratory cervical screening services in      Introducing the Consultant
colposcopy multi-disciplinary team (MDT)                                                    Medical Scientist
                                             Ireland are at a watershed. The transition
meetings. However, the QA standards                                                         The pressures on medical histo/
                                             to a molecular HPV primary screening
require that access to virology specialist                                                  cytopathologists were recognised
                                             test heralds a new era in the detection
advice is available.                                                                        in the UK in the 1990s, which led to
                                             of cervical precancer and a combination
   Irish screening laboratories must                                                        the development of the Consultant
                                             of state-of-the-art automated molecular
be accredited to the ISO 15189:2012                                                         Biomedical Scientist (CBMS) role. A
                                             assays and traditional morphological
“Standards for the Medical Laboratory”.                                                     CBMS is a non-medical consultant
                                             analysis requiring highly skilled scientists
Laboratories providing services for                                                         specialising in defined fields within
                                             offers an improved service to the women
CervicalCheck that are outside of                                                           pathology. The role was created by
                                             of Ireland as well as exciting career
the EU must have accreditation to                                                           the Institute of Biomedical Science
                                             opportunities for medical scientists in
the appropriate standards within the                                                        (IBMS)/Royal College of Pathologists
                                             Ireland.
country of origin of the contracted                                                         Conjoint Board – initially in cervical
                                                The Health Service Executive has
laboratory. The scope of the laboratory      been planning for a National Cervical          cytopathology, and now extended
accreditation must include HPV primary       Screening Laboratory (NCSL) for some           practice includes diagnostic cytology,
testing with reflex cytology and the HPV     time and the project is progressing. One       gastro-intestinal, cervical and
assay of choice must be approved by          of the workstreams is concerned with           ophthalmic histopathology. CBMSs play
CervicalCheck.                               the provision of sustainable staffing to       an integral role in supporting laboratory
   Bethesda terminology is the standard      deliver a high quality molecular HPV/          cervical screening services, thus:
in use for cervical cytopathology            cytology service.                                 •	Reporting abnormal samples
morphology reporting. Every result for a                                                       •	Performing case reviews for MDT
test is accompanied by a management                                                               meetings
recommendation – the recommended
                                             Sustainable staffing for the                      •	Training pathology specialist
next step for the woman in the screening     NCSL                                                 registrars
programme.                                   HPV primary screening provides new                •	Can now take on the Clinical Lead
                                             roles for medical scientists allowing                role for the laboratory
                                             multi-skilling of the workforce, whilst
Cyto-histological correlation
                                             making the most of transferrable skills.          The CBMS is qualified to Masters
as a “gold standard”                         To be successful, robust workforce             degree level, with a minimum number
Histology results received by the            planning for the new service is required.      of years’ experience in the relevant
Cervical Screening Register are used         The combination of new and old                 discipline. Attendance at a recognised
as the “gold standard” to perform            screening tests is an opportunity to           training course is mandatory as is a
cyto-histological correlation to measure     extend the role of the medical scientist,      minimum period of supervision – usually
and monitor programme performance.           and this is to be welcomed, but delivery       via shadow reported cases supported
Key Performance Indicators (KPIs) are        of this goal will require access to the        by a nominated consultant pathologist,
calculated for the laboratory, these         appropriate training and development.          who is approved by the examination
include:                                     Training schemes need to embrace               board. Finally, success in the
  •	HPV positive rates for primary care     recent advances in molecular tests for         appropriate examination, which includes
     and colposcopy samples                  disease as well as established laboratory      a practical element of microscopy and
  •	Sensitivity and Specificity             technologies. In the meantime, the             case review, allows the medical scientist
  •	Positive Predictive Value (PPV)         NCSL will need cytologists – currently         to attain consultant status along with the
  •	Abnormal Predictive Value (APV)         a limited resource – and consultant            opportunities and responsibilities of the
  •	Total Predictive Value (TPV)            medical staff specialising in cervical         grade.
                                             cytology are simply not available.                This grade of staff was a success
QA audits of laboratory                         Ireland is a small island, with limited     story in the UK, and the CBMS is now
services                                     numbers of specialised medical                 recognised as a valuable member of
CervicalCheck standards require that         pathology staff. Increased demand,             the clinical pathology team. Extending
on-site QA audit visits are conducted at     combined with new technologies                 the career expectations for Medical
least every 2 years. Provider laboratories   and specialisation, has resulted in            Scientists in Ireland and enhancing the
were last audited in 2019, prior to the      increased pressures on an already              prospects of the role will attract high
introduction of HPV primary testing and      limited workforce. There are currently         achieving individuals and, in turn, will
further visits are anticipated once the      no medical trainees in cervical                contribute positively to sustainable
new programme has stabilised. The visits     cytopathology in Ireland and, with the         pathology services for the future.

                                                                                                    Summer 2020 • converse • 11
feature

      An overview of coaching
       and mentoring theory
                                                     Dr Brigid Lucey
Introduction                                                           and that the human is always directed to someone or some-
Mentoring has been defined in one paper as a dyadic, face-             thing outside of himself: “the more he forgets himself, the more
to-face, long-term relationship between a supervisory adult            human he is and the more he self-actualises”. Frankl believes
and a novice student that fosters the mentee’s professional,           that self-actualisation is not actually an aim at all, as the “more
academic or personal development (Donaldson, Ensher, &                 he would strive, the more he would miss it” and that self-actu-
Grant-Vallone, 2000). A clear definition for coaching is more          alisation is a side-effect of self-transcendence.
difficult to find in the available peer-reviewed literature and           Being given the role of mentoring a colleague therefore pro-
often seems to encompass the words mentoring and counsel-              vides what is a privileged opportunity to fulfil the highest of the
ling. Usefully, in one case it has been described as a method          needs of the mentor themselves. It does suggest, however,
to allow unlocking a person’s potential to maximise their own          that the stage of professional and personal development that
performance (Grant et al., 2006).                                      the mentor is afforded through their work may have a bear-
    The facilitation of the development of others is a higher          ing on whom in the workplace they are suitable to mentor. It
calling, which requires the facilitator, mentor or coach to be in      seems likely to be the case that a whole series of intercon-
a position from which this is possible. Maslow’s hierarchy of          nected mentors and mentees is what is needed, and this on a
needs (Maslow, 1943) outlines the order in which any individ-          continual basis.
ual’s needs must be met, from the basic security needs as a               It must be stated here that an exploration of the absolute
priority, to the actualisation of the self which may be attained       need for ethically sound behaviour in the mentor that guar-
after the other needs have first been met. This original model         antees putting the interests of the mentee first is beyond the
was followed by Maslow’s expanded form of this principle,              scope of this article, but its importance is implicit throughout.
which is shown in Figure 1. This expanded plan shows the
actualisation or facilitation of others placed above the actual-       Maslow's Motivation Model
isation or the realisation of the ambitions of the self, in what
has been termed transcendence. Maslow’s own definition of
transcendence was as follows: Transcendence refers to the
very highest and most inclusive or holistic levels of human
                                                                     Growth Needs

consciousness, behaving and relating, as ends rather than
means, to oneself, to significant others, to human beings                                          Trancendence
in general, to other species, to nature, and to the cosmos                                       Self Actualisation
(Maslow, 1971). It should also be mentioned here, howev-
er, that from his ongoing studies, regarding the structure of                                     Aesthetic Needs
his hierarchy, Maslow (1987) proposed that the order in the
hierarchy “is not nearly as rigid” as would be implied from                                       Cognitive Needs
the diagram in Figure 1 (1971). A large study conducted by
                                                                     Deficiency Needs

Tay & Diener (2011) tested Maslow’s theory by analysing the                                        Esteem Needs
data of 60,865 participants from 123 countries, representing
                                                                                             Belonging and Love Needs
every major region of the world. The survey was conducted
from 2005 to 2010. They stated from their findings that the                                        Safety Needs
emergent ordering of need fulfilment for psychosocial needs
was consistent across country conditions, thereby validating                                    Physiological Needs
Maslow’s upper deficiency and all of the growth needs, but
that the fulfilment of basic and safety needs was contingent on
country membership. In the context of a profession, it is likely       Figure 1. Maslow’s hierarchy of needs (McLeod (2017)
                                                                       https://www.simplypsychology.org/maslow.html
that the basic or safety needs are those that might be expect-
ed to be met, or at the least, defended by a Trade Union. The
psychosocial needs might be expected to fall within the remit          Coaching and Mentoring models
of the mentor, among others, however. As to self-actualisation,        There are key mentoring and coaching theory and practice
it is interesting that Victor Frankl, in his book Man’s Search for     experts, whose principles underpin those of many others.
Meaning (1946) tells us that “the true meaning of life is to be        One such mentoring expert is Carl Rogers a psychologist and
discovered in the world rather than in man or his own psyche”          psychotherapist who was nominated for a Nobel peace prize

12 • converse • Summer 2020
feature

in 1987, for his work with intergroup conflict in South Africa        Coaching to success through the GROW model (Figure 3) is
and in Northern Ireland. Rogers is known for practicing what        another way in which the learne r might develop. This model,
he has termed unconditional positive regard, which he has           developed by John Whitmore in the 1980s, author of Coach-
defined as accepting someone without negative judgment of           ing for Performance (Whitmore, 1992), provides a process for
basic worth (Rogers, 1980). Earlier, Rogers had stated that a       encouraging learning, action and growth, the aim of which is
person cannot teach another person directly and that a person       to unlock people’s potential to allow them to self-actualise.
can only facilitate another’s learning (Rogers, 1951). Within       One aim of this method was to learn through enjoyment and to
the teachings of Rogers is the personality theory, which states     engender a sense of purpose in the learner.
that everyone exists in an ever-changing world of experience
in which they themselves are at the centre. Each person reacts
and responds based on their perception and experience. The
belief, therefore, is that the actions of the mentee are more
important than those of the mentor. (Rogers, 1951)
   In line with the teachings of Carl Rogers, the teachings of
Chris Argyris are based on the foundation of Argyris’s funda-
mental faith in human nature. Argyris believed that organisa-
tions depend on people and that the personal development of
people can be inherent to their work, and through his thinking,
an effective mentoring style was developed, in which a mentor
may help a mentee (and themselves) to develop both person-
ally and professionally.
   Double loop theory represented a major leap forward in
addressing the difference between limited versions of improve-
ment in organisations through learning, and a more profound
view of a much-extended version of increased improvement.
This is based upon a theory of action outlined by Argyris &
Schön (1974). An important aspect of the theory is the distinc-
tion between an individual’s self-understood theory and their
actions, and their recognition of this dichotomy as a basis for     Figure 3. The GROW model (Whitmore, 1992)
continuous improvement via double loop learning, which is
shown in schematic form in Figure 2 (Bryant, 2009).                   In 1984, Kolb, published a seminal book entitled Experiential
                                                                    Learning: experience as the source of learning and
                                                                    development. This book essentially worked on the principle
                                                                    that a person would learn through discovery and experience.
                                                                    This is summarised in a schematic diagram in Figure 4.

Figure 2. Schematic diagram by Bryant (2009) of what is
meant by double-loop learning as described by Argyris &
Schön (1974)

   This thinking by Argyris and Schön included a belief that
organisations can block employees from reaching their
maximum potential, described as ‘when organisational error is
detected and corrected in ways that involve the modification
of underlying norms, policies, and objectives’. Furthermore:
‘Most organizations do quite well in single-loop learning (when
the detection and correction of organizational error permits
the organization to carry on its present policies and achieve
its current objectives but have great difficulties in double-loop   Figure 4. Schematic diagram of Kolb’s experiential model
learning)” (Argyris and Schön 1974). Their double-loop learn-       cycle
ing theory unlocks the potential inherent in an organisation        https://co.pinterest.com/pin/303430093623097311/?amp_
when a broader vision is embraced within its management and         client_id=CLIENT_ID(_)&mweb_unauth_id=%7B%7Bdefault.
within other employees.                                             session%7D%7D&from_amp_pin_page=true

                                                                                                  Summer 2020 • converse • 13
feature

   Experiential learning theory provides a model of the
learning (and coaching) process and is in line with how
we might expect to learn, grow and develop. The theory
is called experiential learning to stress the fundamental
role that experience plays in the learning process. In
healthcare in Ireland as we know, in recent years, an
emphasis is placed on reflective practice following
experiential learning, in a continuous professional
development cycle, (that is largely self-monitored) and
Kolb’s model is very much reflected in this practice.
   Another mentoring authority, Senge, with others,
developed the Fifth Discipline Fieldbook (1990), to act      indicated.
as a guide to an educational institution. This guide was     Figure 5. Phases of the mentoring relationship (Lane &
based on Senge’s five principles for learning: personal      Clutterbuck, 2004)
mastery, mental models, shared vision, team learning
and systems thinking (Zachary, 2005). Senge’s intention
                                                               There have been different permutations of mentoring
is that this model should foster deep thinking and he
                                                             suggested over the years. These include team and
says in his book that “we are talking about how people
                                                             sequential mentoring, for example. In team mentoring, the
create new ways of working together”. Part of his thesis
                                                             team leader would mentor group members who also mentor
is about changing people’s thinking and the way in
                                                             one another (Williams, 2000), and sequential mentoring,
which people see the world. Senge talks about our
                                                             where a mentee may have a series of mentors (Baugh &
assumptions about others that may prevent us from
                                                             Scandura, 2000).
seeing our colleagues as essential learning allies, and
thus preventing us from bringing about positive change.
   In mentoring, one of the challenges for the mentor        Discussion and Conclusion
is in managing to provide active listening and not to        It is likely that the greatest benefits to the mentee will come
superimpose the mentor’s view of the mentee’s situation      about when their actions resonate with the mission of their
during meetings. The points made in Egan’s skilled           organisation. The self-acknowledgment of mentoring by and
helper model are very instructional here and include         of ourselves in our daily working lives, in a reflective way,
exploration, challenging and action planning (Egan,          would help us to improve our skills in this regard. A per-
2013). The development of a mentoring system should          son’s own search for meaning is also made easier through
ideally be preceded by mentor training. Whether mentor       reflection on this fact, perhaps. Furthermore, as taught by
training is provided to the prospective mentor prior         Senge (1990), organisations learn through the learning of
to taking on a mentoring role or not, it might also be       individuals. This must be as true for the CEO as for the
helpful to have an observer present for the mentor in the    student, and which makes effective communication, univer-
early stages of the mentoring processes, as there are        sal respect, teaching and mentoring vital. Senge’s teaching
challenges inherent in trying to learn objectively to be a   (1990) includes the wisdom that for any of us a state of
skilled helper while focusing on the actual matters being    personal mastery includes the realisation that the reward is
outlined and expanded by the mentee during a meeting.        the journey. Such a climate of mentoring could foster the
   Klasen and Clutterbuck (2002) suggest that mentoring      best environment for meeting the changing needs of an
involves an integrated approach combining four               individual.
development approaches: coaching, counselling,                   One of the current missions of the Academy is to immi-
networking/facilitation, and guardianship. These             nently set up a support for mentoring of its members at all
incorporate both intellectual and emotional needs of         stages of their careers. The Advancement and Engagement
the mentee. It is a process whereby the needs of the         Advisory Body are demonstrating their usual innovative ap-
relationship are dictated by the mentee and not the          proach at the moment, for new members of the profession,
mentor. (Klasen and Clutterbuck, 2002). This mention         as one example. Watch this space!
of both coaching by and mentoring together by Klasen
and Clutterbuck (2002) suggests the need for a how-to-
                                                             References
do-it approach at the start of the process of facilitating   Argyris C & Schön D. (1974) Theory in practice: Increasing professional
another’s development. Coaching in this context              effectiveness, Jossey-Bass, Wiley, CA, USA.
suggests that the organisation must have principally
                                                             Baugh S & Scandura TA. (2000). The effect of multiple mentors
adopted a Theory Y approach rather than a Theory X           on protégé attitudes toward the work setting. J Soc Behav
approach from McGregor’s model (McGregor, 1960) in           Personal;4:503-521.
which the organisation views the individual not as a cog
                                                             Bryant (2009) https://www.selfleadership.com/reflecting-and-leaning-2009-
in a wheel, but as a developing individual with his own      to-2010/
needs for fulfilment in the form of, for example, having
                                                             Clutterbuck D & Lane G. (2004) The situational mentor: an international
freedom to be creative within their work, and in receiving
                                                             review of competencies and capabilities in mentoring. Gower
reward rather than punishment.                               developments in business, Gorseinon, UK.
   In a paper by Lane (Lane, edited by Clutterbuck,
2004), Figure 5 encapsulates what is envisaged as            Donaldson SI, Ensher EA & Grant-Vallone EJ. (2000) Longitudinal
                                                             examination of mentoring relationships on organizational commitment
being the course of a mentor-mentee relationship. The        and citizenship behavior. J Career Dev;26:233-249.
likely duration of the mentor/mentee relationship is not

14 • converse • Summer 2020
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Egan G. (2013) The skilled helper: a problem-management and
opportunity-development approach to helping. Brooks/Cole Thompson
Learning, CA, USA.
Frankl E. (2004) Man’s Search for Meaning. Random House Group, UK.
(First published in 1946.)
Grant AM & Stober D. (2006) In: Evidence based coaching
handbook. Grant AM, Stober D (Ed.) John Wiley & Son, Inc, Hoboken,
New Jersey.
Klasen N & Clutterbuck D. (2002) Implementing mentoring schemes:
a practical guide to successful programs. Butterworth-Heinemann,
Oxford, UK.
Kolb DA. (1984). Experiential Learning: experience as the source of
learning and development. Prentice Hall, Englewood Cliffs, NJ, USA.
Maslow AH. (1971) The farther reaches of Human Nature. Penguin/
Arkana, NY, USA.
Maslow AH. (1987) Motivation and personality (3rd ed.). Pearson
Education, Delhi, India.
Maslow AH. (1943) A theory of human motivation. Psychol Rev 50 (4):
370–96.                                                                           Tay L & Diener E. (2011) Needs and subjective well-being around the
                                                                                  world. J Personal Soc Psychol; 101(2): 354.
McGregor D. (1960) The human side of enterprise. McGraw-Hill, NY,
USA.                                                                              Whitmore J. (1992) Coaching for performance. Nicholas Breasley
                                                                                  publishing, UK.
Rogers CR. (1951) Client-Centered Counselling. Houghton-Mifflin,
Boston, MA, USA.                                                                  Williams EA. (2000) Team mentoring: New directions for research
                                                                                  on employee development in organizations. Paper presented at the
Rogers CR. (1980) A way of being. Houghton-Mifflin, Boston, MA, USA.              Academy of Management Meeting, Toronto, Canada.
Senge P. (1990) The fifth discipline: the art and practice of the learning        Zachary LJ. (2005) Creating a mentoring culture: The organisation’s
organisation. Doubleday/Currency, NY, USA.                                        guide. Jossey-Bass, Wiley, CA, USA.

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