AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK

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AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
AdventHealth
Affiliated
Networks
2022 Provider
Information Booklet
AdventHealth Employee Plan (AHEP)
AdventHealth Commercial Individual/Group (AHAP)
AdventHealth Medicare Advantage (AHAP MA)
Florida Hospital Healthcare System (FHHS)
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Table of Contents    1-1
                     1-2
                           Network Services
                           Health Management
                     1-3   Provider Operations and Engagement
                     1-3   FHHS Augmentation

                    2-1    AdventHealth Employee Plans (AHEP)
                           and AdventHealth Advantage Plans (AHAP)
                    2-2    Glossary
                    2-3    Contact Quick Reference Guide
                    2-4    Plan Participation and ID Cards
                    2-6    CaféWell Overview
                    2-8    Colorectal Cancer Screening
                    2-9    Medication Adherence Guide
                    2-13   Provider Portal AHAP
                    2-14   Authorizations
                    2-15   Claim Submission
                    2-16   Claim Disputes and Corrected Claims

                    3-1    Clinical Documentation Integrity
                           and Risk Adjustment for AHAP MA
                    3-2    Introduction
                    3-3    AdventHealth Advantage Plans Medicare Advantage
                    3-4    Diabetes Mellitus
                    3-5    Cancer
                    3-6    Pulmonary
                    3-7    Congestive Heart Failure
                    3-8    Rheumatoid Arthritis and Infectious
                           Connective Tissue Disease
                     3-9   Morbid Obesity
                    3-10   Mental Health
                    3-11   Heart Arrhythmia
                    3-12   Vascular Diseases
                    3-13   Chronic Kidney Disease
                    3-14   Risk Adjustment Factor Tip Sheet
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Section One:
Network Services
1-2   Health Management
1-3   Provider Operations and Engagement
1-3   FHHS Augmentation

 Back to Contents

                                           1-1
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Health Management
      Health Management is a no-cost program designed to
      assist your value-based contract lives who have ongoing
      medical needs related to chronic illness. Our team of
      skilled professionals includes registered nurse health
      advisors, LPN health coordinators and social workers
      who work together to support patients with education in
      managing chronic illness and assistance in coordinating
      care between visits.

      Physician Benefits
      • Increased patient compliance with physician orders             Health Management Works.
      • Reduced costs due to prevention of avoidable visits            “Nurse health advisors have been effective in helping my most
      • Improved continuity of care                                    challenging patients stay compliant with their medications and
      • Increased patient satisfaction                                 more. Nurses have the time to connect and follow up with the
                                                                       patients. It’s resulted in fewer visits to the emergency rooms.
      • Customized patient care plan
                                                                       Health Management is a valuable service for me and my patients.”
      Referral Process                                                 Robert Rodgers, MD
      Central Florida Division
      health.management@adventhealth.com
      FAX: 407-776-7980

      West Florida Division
                                                                       Health Management
      wfd.health.management@adventhealth.com
      FAX: 813-929-5912
                                                                       Gets Results.
                                                                       Patients who participate in Health Management are more
                                                                       likely to close care gaps and experience lower cost-of-care.

                                                                        88%                    88%                    36%
                                                                       of Participants         Decrease in             Reduction
                                                                        Have A1c
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Provider Operations                                               FHHS Augmentation
and Engagement                                                    Several Florida Hospital Healthcare System (FHHS) providers have
                                                                  been invited to participate in one or more AdventHealth Physician
The Provider Operations and Engagement team supports              Network clinically integrated network products (i.e. Allegiance/Disney,
network physicians by working to enhance the physician            Oscar, Bright Health Commercial/ Bright Medicare, Roundstone,
experience with the network, with the goal of improving patient   etc.). The invitation to participate in these exclusive narrow network
outcomes, quality and reducing the overall cost of health care.   programs is not meant for all providers but is primarily based on
                                                                  network adequacy and the State of Florida regulatory requirements.
The team is dedicated to assisting with removing barriers to      If you have questions, please email the respective team.
patient care through education, implementation, and support
of Population Health technologies.

Population Management Advisor
Your Population Management Advisor (PMA) is available to
assist your practice as needed with contracting, credentialing
and claims questions which may arise from FHHS-contracted
payors. Your PMA can provide quality measure and care-gap
information specific to your attributed members. PMAs can also
engage coding experts and other resources to assist as needed
to achieve high performance for population health programs.

Some of the services offered are:
                                                                  For general questions about Augmentation:
• Understanding specific population health payer/plan
  physician requirements                                          FHHS/PHSO Provider Outreach Team
                                                                  PHSO.Provider.Outreach@adventhealth.com
• Educating and supporting physicians and office staff to
  improve performance on specific quality measures and
  reduce care gaps for attributed members                         For Augmented Providers with questions regarding
                                                                  a specific network:
• Implementing and optimizing population health technology
  solutions                                                       Central Florida Provider Relations Team
• Assisting providers with contracting, credentialing and         AHPN.CF@adventhealth.com
  recredentialing                                                 West Florida Provider Relations Team
• Working with providers to resolve claim issues for payors       pn.wfd.networkdevelopment@adventhealth.com
  affiliated with FHHS
                                                                    Back to Contents
                                                                                                        Section One: 2022 Network Services   1-3
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Section Two:
      AdventHealth
      Employee Plans
      and AdventHealth
      Advantage Plans
      2-2    Glossary
      2-3    Contact Quick Reference Guide
      2-4    Plan Participation and ID Cards
      2-6    CaféWell Overview
      2-8    Colorectal Cancer Screening
      2-9    Medication Adherence Guide
      2-13   Provider Portal AHAP
      2-14   Authorizations
      2-15   Claim Submission
      2-16   Claim Disputes and Corrected Claims

        Back to Contents

2-1
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Glossary                                                                           AdventHealth Employee Plan (AHEP) The benefit plan
                                                                                   name for AdventHealth employees and their dependents is an
                                                                                   AdventHealth Advantage Plans product and is administered by
                                                                                   Health First Health Plans. The participating counties are in Central
AdventHealth Hospital system with more than 50 hospital
                                                                                   and West Florida.
facilities in nine states. In Florida, AdventHealth includes over
30 hospitals and emergency rooms, 40 Central Care urgent
care locations and numerous imaging, sports rehab and other                        Aetna health care company will be the Third-Party Administrator
outpatient facilities.                                                             for the population AdventHealth Employee Plan (AHEP) as of
                                                                                   Jan. 1, 2022. This includes processing and paying claims, customer
                                                                                   service for patients and providers, care management and more.
AdventHealth Advantage Plans (AHAP) The brand name of a
health insurance created in partnership between AdventHealth
and Health First Health Plans (HFHP) and supported by the                          Clinical Documentation Integrity Program This program
Florida Hospital Healthcare System (FHHS) networks. AHAP                           compensates physicians for providing and documenting appropriate
covers Medicare Advantage and Commercial (Group and                                treatment and coordinating care for Medicare Advantage patients.
Individual) members.                                                               Providers can earn over $200 per member per year by participating
                                                                                   in the AdventHealth Advantage Plans CDI Program.

AdventHealth Advantage Plans Commercial Plans Includes
Individual plans for individuals and families as well as Group plans               Florida Hospital Healthcare System (FHHS) A provider network
for small (
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Contact Quick Reference Guide
                                                                                                                 AdventHealth Advantage Plans
                                                      AdventHealth Employee Plan                                 Medicare Advantage & Commercial

              Authorizations                Aetna Behavioral Health      Availity.com                  Optum Health                    ProviderExpress.com
             Behavioral Health               Phone: 888-632-3862         Fax: 888-463-1309              Phone: 800-888-2988

                                            Aetna                                                      AHAP/HFHP                       myAHplan.com/4providers
          Authorizations Medical
                                             Phone: 855-600-0032         Fax: 833-596-0039              Phone: 844-522-5278            Fax: 833-554-9046

                                            RX Plus Pharmacy                                           CVS
         Authorizations Pharmacy
                                             Phone: 855-600-0032         Fax: 833-596-0039              Phone: 855-344-0903            Fax: 855-633-7673

                                            Central Florida Division
                                             Email: .health.mangement@adventhealth.com            Fax: 407-303-8026
             Care Management
                                            West Division
                                             Email.: wfd.health.mangement@adventhealth.com Fax: 813-605-4699

        Customer Service Services:          Aetna                                                      AHAP/HFHP                       Contact Us Form
        claims, benefits, and eligibility    Phone: 888-632-3862                                        Phone: 844-522-5282

                                                                                                       TrueHearing
                   Hearing                  Only through the VSP Vision plan.
                                                                                                         Phone: 855-687-9718

                                            Aetna – Claims               Payer ID: 60065               AHAP/HFHP – Claims                    Payer ID: RP039
                                                                         Change Healthcare              Availity, Eligible or Change Healthcare
                                            SUBMISSIONS                                                SUBMISSIONS
                                             Phone: 888-632-3862         Mail: PO Box 981106                                           Mail: PO Box 66490
              Provider Claims                Fax: 859-455-8650           El Paso, TX 79998-1106         Phone: 844-522-5282            Phoenix, AZ 85082-6490
                                            DISPUTE                                                    DISPUTE
                                             Fax: 859-425-3379           Mail: PO Box 14463             Submit the Dispute Resolution Form
                                             Attn: CRTM                  Lexington, KY 40512            Phone: 844-522-5278            Fax: 888-977-2062

                                            Aetna Portal                 Aetna.com                     AHAP Portal              myAHplan.com/4providers
               Provider Portal
                                            Help Line: 888-632-3862                                     Help Line: 844-522-5282

                                            VSP                                                        Davis Vision
                    Vision
                                            Phone: 800-877-7195                                         Phone: 800-77-DAVIS

                                                                                                                                               Back to Contents
2-3   Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
Plan Participation and ID Cards
How do you recognize an AdventHealth Advantage Plans member?
FHHS providers are contracted to accept all AdventHealth Advantage Plans and HFHP products, including Medicare Advantage,
Individual and Group plans, and Self-Funded plans such as AdventHealth and Health First employees. All FHHS providers accept these
contracts unless expressly excluded from your FHHS contract.

AdventHealth Employee Plan (AHEP)
       HDHP                                                            Traditional

  Back to Contents
                                                     Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)   2-4
AFFILIATED NETWORKS ADVENTHEALTH - 2022 PROVIDER INFORMATION BOOKLET - ADVENTHEALTH PROVIDER NETWORK
AdventHealth Advantage Plans (AHAP)                                                Health First Health Plans ID Cards
      CMS requires the MA card to have the HFHP logo.                                    Members of Health First Health Plans (HFHP) are covered
                                                                                         as part of your FHHS provider contract.
      Medicare Advantage (SunSaver Plan)                                                 HFHP Medicare Advantage

      Commercial: Individual and Group                                                   HFHP Individual and Family Plans

                                                                                                                                    Back to Contents
2-5   Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
CaféWell Overview
What is CaféWell?
CaféWell® is a personalized wellness and health maintenance program that allows your patients to get rewards when they focus on a
healthier lifestyle. While members only earn rewards for select preventive screenings, they have access to many other programs that
will provide additional self-paced education. Members also have the option to complete a Health Risk Assessment (HRA) questionnaire.
Based on the information submitted, members will see specific programs that will help them to improve their wellness and health.
Members can also print a HRA summary and bring it with them to their next visit with you, or any other healthcare provider.

            Activity           Medicare 2021            Commercial 2021               Reward                       Age                         Frequency

 CHA                                                            N/A                    $50                       No age                         Annually

 HRA                                  N/A                                              $25                      No Age                          Annually

 Annual Physical                      N/A                                              $25                    18 and older                      Annually

 Flu Shot                                                                              $5                    18 and older                      Annually

 Diabetic Eye Exam                                                                    $10              18 and older (if eligible)              Annually

 Diabetic A1C                                                                         $10              18 and older (if eligible)              Annually

 Diabetic Nephropathy                                                                 $10              18 and older (if eligible)              Annually

 Diabetic Bundle                                                                      $20              18 and older (if eligible)              Annually

 Mammogram                                                                            $10                   35 and older                       Annually

 Colon Ca Screening                                                                   $10                   50 and older                        Varies

 ICP                                                                                  $10              18 and older (if eligible)              Annually

 Diabetic Education                                                                   $10              18 and older (if eligible)               Varies

                                                                                        *The flu shot is the only self-reported activity, all others are claims based
                                                      **Medicare members can earn up to $100 annually and Commercial members can earn up to $75 annually
                           Exclusions: CaféWell is not currently available to AdventHealth Employee Health Plans, Rosen TPA or Brevard County ASO members.

  Back to Contents
                                                             Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)               2-6
CaféWell FAQ
      When can members redeem their rewards?
      Once the health plan has received the claim for the
      completed screenings, the member's account will be
      credited with the appropriate reward amount. Typically,
      claims take 6 to 8 weeks to arrive.

      How can members redeem
      their rewards and view progress?
      1.   Log into their member portal, enter the CaféWell site,
           and choose a gift card under the rewards section.
           Health First Health Plans Member Portal
           myHFHP.org/welcome
           AdventHealth Advantage Plans Member Portal
           myAHplan.com/welcome
      2. Call Customer Service who will redeem a gift card
         on the member’s behalf.

      As a provider, what can you do?
      • Discuss preventive screenings as normal to help members
        close their care gaps.

      • Bill the appropriate screening to ensure proper credit
        for completion.

      • Be aware that rewards are not instantly received after
        the appointment has been complete.

      • Remind members that they must redeem their gift card
        as they are no longer automatically sent to the member.

      • Connect members with Customer Service if the member
        has any questions or concerns.
                                                                                                      Back to Contents
2-7   Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Colorectal Cancer (CRC) Screening Using
DNA Analysis (Cologuard™)
Background                                                                          Order
To meet the Healthcare Effectiveness Data and Information Set (HEDIS)               For oncology colorectal screening, quantitative real-time
Quality of Care measures, members between 50 and 75 years of age                    target and signal amplification of 10 DNA markers (KRAS
are required to have a documented screening colonoscopy or flexible                 mutations, promoter methylation of NDRG4 and BMP3) and
sigmoidoscopy. A screening colonoscopy meets HEDIS measures for a                   fecal hemoglobin, utilizing stool, algorithm reported as a
period of 10 years, while a flexible sigmoidoscopy meets the measure                positive or negative result use CPT 81528. (Ref. HCPCS Code
for five years. In the event a member does not want to have a screening             and CPT © Codes)
colonoscopy, colorectal cancer screening can be achieved by stool
DNA analysis (Cologuard™). While a colonoscopy is considered the “gold              Prior Authorization
standard” for screening, DNA analysis (Cologuard™) would meet HEDIS
criteria for a period of three years. The member should be counseled that           Effective Sep. 1, 2018, this service no longer requires prior
if the results are positive, a diagnostic colonoscopy should be performed           authorization if criteria above is met.
as follow-up visit. Effective Sep. 1, 2018, this screening no longer requires
                                                                                    Note: Fecal Occult Blood Test (FOBT): Guaiac (gFOBT) or immunochemical
prior authorization.                                                                (FIT) are also options for annual screenings; however, screening
                                                                                    colonoscopy is preferred.

Criteria
• Covered once every three years.
• Age 50 to 85 years and has not had the test within the past three years.
• Is asymptomatic (no signs or symptoms of colorectal disease, including,
  but not limited to, lower gastrointestinal pain, blood in stool, positive
  guaiac fecal occult blood test or fecal immunochemical test).
• At average risk of developing CRC; no personal history of adenomatous
  polyps, CRC or inflammatory bowel disease, including Crohn’s disease
  and ulcerative colitis; no family history of CRC or adenomatous polyps,
  familial adenomatous polyposis or hereditary nonpolyposis CRC.

  Back to Contents
                                                           Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)      2-8
2022 Medication Adherence Guide
                                                                  Cholesterol Management, Diabetes and Blood Pressure Management
                                                                                                               Health First     Health First    30 day supply: Rx cost    90 day supply: Rx cost
                                                                             "Formulation
                                                                  Health                                       Health Plan      Health Plan      contribution toward       contribution toward
          Drug                                                                 Covered
                         Brand Name          Generic Name          First                     Medicare Tier      Medicare         Medicare       entering the coverage     entering the coverage
          Class                                                                  *If on
                                                                 Formulary                                   Advantage Plan   Advantage Plan       gap (donut hole)          gap (donut hole)
                                                                              Formulary*"
                                                                                                              30 day Copay     90 day Copay      beginning at $4,130       beginning at $4,130

      CHOLESTEROL MANAGEMENT

                                                                    Y
                                                                                                                                                          $                         $
                       Altoprev        lovastatin                               Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                         $
                       Zocor           simvastatin                              Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                         $
                       Pravachol       pravastatin                              Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                       $$$$
         Statins       Lescol XL       fluvastatin                              Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                        $$
                       Crestor         rosuvastatin                             Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                         $
                       Lipitor         atorvastatin                             Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                        $$$$                    $$$$$$
                       Livalo          pitavastatin                             Generic          Tier 1        Up to $90        Up to $270
                                                                    Y
                                                                                                                                                         $$                       $$$$
                       Caduet          amlodipine-atorvastatin                  Generic          Tier 1           $0               $0
       Statin Combo
                       Vytorin         ezetimibe-simvastatin        Y           Generic          Tier 1           $0               $0                    $$                       $$$$

      DIABETES

                                                                    Y
                                                                                                                                                          $                         $
                       Glucophage      metformin                                Generic          Tier 1           $0               $0
                                                                    Y
                                                                                                                                                          $                         $
                       Glucophage XR   metformin ER                             Generic          Tier 1           $0               $0
        Biguanides
                                                                    N
                                                                                                                                                        $$$$                    $$$$$$
                       Fortamet        metformin ER (Osm)                    Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                    N
                                                                                                                                                       $$$$$$                   $$$$$$
                       Glumetza        metformin ER (MOD)                    Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                    Y
                                                                                                                                                         $$                       $$$
                       Actos           pioglitazone                             Generic          Tier 1           $0               $0
  Thiazolidinediones
                                                                    N
                                                                                                                                                         $$$                      $$$$
                       Avandia         rosiglitazone                         Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                    N
                                                                                                                                                       $$$$$                    $$$$$$
                       Onglyza         saxagliptin                           Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                    Y
                                                                                                                                                       $$$$$                    $$$$$$
                       Tradjenta       linagliptin                              Brand            Tier 3        up to $45        up to $135
          DPP-4
        Inhibitors
                                                                    Y
                                                                                                                                                       $$$$$                    $$$$$$
                       Januvia         sitagliptin                              Brand            Tier 3        up to $45        up to $135
                                                                    N
                                                                                                                                                        $$$$                    $$$$$$
                       Nesina          alogliptin                            Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                    Y
                                                                                                                                                       $$$$$                    $$$$$$
                       Farxiga         dapagliflozin                            Brand            Tier 3        up to $45        up to $135
                                                                    N
                                                                                                                                                       $$$$$                    $$$$$$
                       Invokana        canagliflozin                         Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
          SGLT2
                                                                    Y
                                                                                                                                                       $$$$$                    $$$$$$
                       Jardiance       empagliflozin                            Brand            Tier 3        up to $45        up to $135
                                                                    N
                                                                                                                                                        $$$$                    $$$$$$
                       Steglatro       ertugliflozin                         Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary

                                                                                                                                             Continued on next page.
                                                                                                                                                                          Back to Contents
2-9          Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Continued: 2022 Medication Adherence Guide Cholesterol Management, Diabetes and Blood Pressure Management

                                                                                                             Health First     Health First   30 day supply: Rx cost   90 day supply: Rx cost
                                                                           "Formulation
                                                                Health                                       Health Plan      Health Plan     contribution toward      contribution toward
     Drug                                                                    Covered
                       Brand Name        Generic Name            First                     Medicare Tier      Medicare         Medicare      entering the coverage    entering the coverage
     Class                                                                     *If on
                                                               Formulary                                   Advantage Plan   Advantage Plan      gap (donut hole)         gap (donut hole)
                                                                            Formulary*"
                                                                                                            30 day Copay     90 day Copay     beginning at $4,130      beginning at $4,130

DIABETES (continued)

                                                                  Y
                                                                                                                                                       $                       $$
                   Starlix          nateglinide                               Generic          Tier 1           $0               $0
                                                                  Y
                                                                                                                                                     $$$                      $$$$
                   Victoza          liraglutide                               Brand            Tier 3        up to $45        up to $135
                                                                  Y
                                                                                                                                                      $$                      $$$
                   Prandin [DSC]    repaglinide                               Generic          Tier 1           $0               $0
                                                                  N
                                                                                                                                                    $$$$$                   $$$$$$
                   Adlyxin          lixisenatide                           Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
     GLP-1
                                                                  Y
                                                                                                                                                    $$$$$                   $$$$$$
                   Ozempic          semaglutide                               Brand            Tier 3        up to $45        up to $135
                                                                  Y
                                                                                                                                                    $$$$$                   $$$$$$
                   Rybelsus         semaglutide                               Brand            Tier 3        up to $45        up to $135
                   Bydureon/
                                                                  Y
                                                                                                                                                    $$$$$                   $$$$$$
                                    exenatide                                 Brand            Tier 3        up to $45        up to $135
                   Byetta
                                                                  N
                                                                                                                                                    $$$$$                   $$$$$$
                   Trulicity        dulaglutide                               Brand            Tier 3        Up to $45        up to $135
Alpha Glucosidase Precose
                                                                  Y
                                                                                                                                                       $                        $
                                    acarbose                                  Generic          Tier 2        up to $15        up to $45
    Inhibitor

  D2 Receptor      Cycloset         bromocripitine                N        Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                                                                                                      $$                      $$$
    Agonist
                                                                  Y
                                                                                                                                                       $                        $
                   Glucotrol        glipizide-metformin                       Generic          Tier 1           $0               $0
                                                                  Y
                                                                                                                                                       $                        $
                   Glucotrol XR     glipizide er                              Generic          Tier 1           $0               $0
  Sulfonylureas
                                                                  N
                                                                                                                                                       $                        $
                   Glynase          glyburide                              Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                  Y
                                                                                                                                                       $                        $
                   Amaryl           glimepiride                               Generic          Tier 1           $0               $0
                                                                  Y
                                                                                                                                                       $                        $
                                    glipizide-metformin                       Generic          Tier 1           $0               $0
                   Glucovance
                                                                  N
                                                                                                                                                       $                        $
                                    glyburide-metformin                    Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                   [DSC]
                                                                  N
                                                                                                                                                      $$                      $$$$
                   Kazano           alogliptin-metformin                   Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                  N
                                                                                                                                                      $$                      $$$
                   Actoplus Met     pioglitazone-metformin                 Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                  N
                                                                                                                                                     $$$                     $$$$$
                   Segluromet       ertugliflozin-metformin                Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                  N
                                                                                                                                                     $$$                     $$$$$
                                    repaglinide-metformin                  Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                  Y
                                                                                                                                                     $$$                     $$$$$
    Combos         Jentadueto       lingaliptin-metformin                     Brand            Tier 3        up to $45        up to $135
                                                                  Y
                                                                                                                                                     $$$                     $$$$$
                   Jentadueto XR    lingaliptin-metformin XR                  Brand            Tier 3        up to $45        up to $135
                                                                  Y
                                                                                                                                                     $$$                     $$$$$
                   Janumet          sitagliptin-metformin                     Brand            Tier 3        up to $45        up to $135
                                                                  Y
                                                                                                                                                     $$$                     $$$$$
                   Janumet XR       sitagliptin-metformin XR                  Brand            Tier 3        up to $45        up to $135
                                                                  N
                                                                                                                                                     $$$$                    $$$$$
                   Invokamet        canagliflozin-metformin                Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                    canagliflozin-metformin
                                                                  N
                                                                                                                                                     $$$$                    $$$$$
                   Invokamet XR                                            Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                    XR
                                                                  Y
                                                                                                                                                     $$$$                    $$$$$
                   Synjardy         empagliflozin-metformin                   Brand            Tier 3        up to $45        up to $135

                                                                                                                                                                      Continued on next page.
 Back to Contents
                                                                             Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)                  2-10
Continued: 2022 Medication Adherence Guide Cholesterol Management, Diabetes and Blood Pressure Management

                                                                                                                    Health First     Health First   30 day supply: Rx cost    90 day supply: Rx cost
                                                                                  "Formulation
                                                                       Health                                       Health Plan      Health Plan     contribution toward       contribution toward
          Drug                                                                      Covered
                          Brand Name            Generic Name            First                     Medicare Tier      Medicare         Medicare      entering the coverage     entering the coverage
          Class                                                                       *If on
                                                                      Formulary                                   Advantage Plan   Advantage Plan      gap (donut hole)          gap (donut hole)
                                                                                   Formulary*"
                                                                                                                   30 day Copay     90 day Copay     beginning at $4,130       beginning at $4,130

   DIABETES (continued)

                                                                         Y
                                                                                                                                                           $$$$$                    $$$$$$
                      Xigduo XR           dapagliflozin-metformin                    Brand            Tier 3        up to $45        up to $135
                                                                         N
                                                                                                                                                           $$$$$                    $$$$$$
                      Duetact             pioglitazone-glimepiride                Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                          empagliflozin-linagliptin
                                                                         Y
                                                                                                                                                           $$$$$                    $$$$$$
                      Trijardy                                                       Brand            Tier 3        up to $45        up to $135
         Combos                           and metformin
        (continued)
                                          empagliflozin and
                                                                         Y
                                                                                                                                                           $$$$$                    $$$$$$
                      Glxyambi                                                       Brand            Tier 3        up to $45        up to $135
                                          linagliptin
                                          empagliflozin-metformin
                                                                         Y
                                                                                                                                                           $$$$$                    $$$$$$
                      Synjardy XR                                                    Brand            Tier 3        up to $45        up to $135
                                          XR

   BLOOD PRESSURE MANAGEMENT
                                                                         Y
                                                                                                                                                              $                         $
                      Accupril            quinapril                                  Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                                          benazepril                                 Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                                          fosinopril                                 Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                                          trandolapril                               Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                        $$
                                          moexipril                                  Generic          Tier 1           $0               $0
           ACE
                                                                         Y
                                                                                                                                                              $                         $
                      Prinivil, Zestril   lisinopril                                 Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                      Altace              ramipril                                   Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                                          enalapril                                  Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                        $$
                                          perindopril                                Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                                          captopril                                  Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                             $$                       $$$
                                          candesartan                                Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                         $
                      Cozaar              losartan                                   Generic          Tier 1           $0               $0
                                                                         N
                                                                                                                                                             $$                       $$$$
                                          eprosartan                              Non-Formulary   Non-Formulary   Non-Formulary    Non-Formulary
                                                                         Y
                                                                                                                                                              $                        $$
                                          irbesartan                                 Generic          Tier 1           $0               $0
           ARB
                                                                         Y
                                                                                                                                                              $                        $$
                      Micardis            telmisartan                                Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                              $                        $$
                      Diovan              valsartan                                  Generic          Tier 1           $0               $0
                                                                         Y
                                                                                                                                                            $$$                      $$$$$
                      Edarbi              azilsartan                                 Brand            Tier 4        up to $90        up to $270
                                                                         Y
                                                                                                                                                              $                        $$
                      Benicar             olmesartan                                 Generic          Tier 1           $0               $0

       Direct Renin                       aliskiren                      Y           Generic          Tier 2        up to $15        up to $45
                                                                                                                                                            $$$                      $$$$$
         Inhibitor

                                                                                                                                                                              Continued on next page.

                                                                                                                                                                              Back to Contents
2-11         Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Continued: 2022 Medication Adherence Guide Cholesterol Management, Diabetes and Blood Pressure Management

                                                                                                         Health First     Health First   30 day supply: Rx cost   90 day supply: Rx cost
                                                                        "Formulation
                                                            Health                                       Health Plan      Health Plan     contribution toward      contribution toward
    Drug                                                                  Covered
               Brand Name           Generic Name             First                     Medicare Tier      Medicare         Medicare      entering the coverage    entering the coverage
    Class                                                                   *If on
                                                           Formulary                                   Advantage Plan   Advantage Plan      gap (donut hole)         gap (donut hole)
                                                                         Formulary*"
                                                                                                        30 day Copay     90 day Copay     beginning at $4,130      beginning at $4,130

BLOOD PRESSURE MANAGEMENT (continued)
                               enalapril-
                                                              Y
                                                                                                                                                   $                       $$
                                                                           Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               quinapril-
                                                              Y
                                                                                                                                                   $                       $$
              Accuretic                                                    Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               lisinopril-
                                                              Y
                                                                                                                                                   $                       $$
              Zestoretic                                                   Generic         Tier 1             $0              $0
                               hydrochlorothiazde
                                                              Y
                                                                                                                                                   $                       $$
                               amlodipine-benazepril                       Generic         Tier 1             $0              $0
                               benazepril-
                                                              Y
                                                                                                                                                   $                       $$
              Lotensin HCT                                                 Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               fosinopril-
                                                              Y
                                                                                                                                                   $                       $$
                                                                           Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               losartan-
                                                              Y
                                                                                                                                                   $                       $$
              Hyzaar                                                       Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               irbesartan-
                                                              Y
                                                                                                                                                   $                       $$
              Avalide                                                      Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               captopril-
                                                              Y
                                                                                                                                                  $$                      $$$
                                                                           Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               candesartan-
                                                              Y
                                                                                                                                                  $$                      $$$
              Atacand HCT                                                  Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                                                              N
                                                                                                                                                  $$                      $$$$
              Tarka            trandolapril-verapamil                  Non-Formulary   Non-Formulary   Non-Formulary     Non-Formulary
  Combos
                               telmisartan-
                                                              Y
                                                                                                                                                  $$                      $$$$
              Micardis HCT                                                 Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                                                              Y
                                                                                                                                                  $$                      $$$$
              Twynsta          telmisartan-amlodipine                      Generic         Tier 1             $0              $0
                               valsartan-
                                                              Y
                                                                                                                                                  $$                      $$$
              Diovan HCT                                                   Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                                                              Y
                                                                                                                                                   $                       $$
              Exforge          amlodipine-valsartan                        Generic         Tier 1             $0              $0

                                                              Y
                                                                                                                                                 $$$                     $$$$$
              Edarbyclor       azilsartan-chlorthalidone                   Brand           Tier 4        up to $90        Up to $270
                               olmesartan-
                                                              Y
                                                                                                                                                   $                       $$
              Benicar HCT                                                  Generic         Tier 1             $0              $0
                               hydrochlorothiazde
                               amlodipine-valsartan-
                                                              Y
                                                                                                                                                  $$                      $$$
              Exforge HCT                                                  Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                                                              Y
                                                                                                                                                  $$                      $$$
              Azor             amlodipine-olmesartan                       Generic         Tier 1             $0              $0
                               omesartan-amlodipine-
                                                              Y
                                                                                                                                                  $$                      $$$
              Tribenzor                                                    Generic         Tier 1             $0              $0
                               hydrochlorothiazide
                               aliskiren-
                                                              N
                                                                                                                                                 $$$$                   $$$$$$
              Tekturna HCT                                             Non-Formulary   Non-Formulary   Non-Formulary     Non-Formulary
                               hydrochlorothiazide
                                                              Y
                                                                                                                                                $$$$$                   $$$$$$
              Entresto         sacubitril/valsartan                        Brand           Tier 3        up to $45         up to $135

                             COST           $ = $20-50                 $$ = $51-150          $$$ = $151-300          $$$$ = $301-500      $$$$$ = $501-1,000       $$$$$$ = +$1,000

 Back to Contents
                                                                          Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)                 2-12
Provider Portal
       AdventHealth Advantage Plans (AHAP)                                                      Benefits of having your own access to the
                                                                                                AHAP Provider Portal
       The new provider portal myAHplan.com/4providers is administered by                       • Check member eligibility.
       Oscar. The 2021 HealthTrio provider portal myAHplan.com will still be                    • Check status of claims.
       accessible for historical data referencing regarding any claims on or
       before Dec. 31, 2021.                                                                    • Submit prior Authorizations electronically.
                                                                                                • Sign up for electronic payments.
       The Provider Portal will help you find in-network experts, lab facilities,
       and more by searching the provider directory. Additionally, get easy                     • Review members’ clinical information.
       access to Provider Manuals for all markets, policies for clinical guidelines,            • Connect your staff to your organization (practice) account
       reimbursement policies and required forms.                                                 and grant permission to complete tasks in the Portal.

       Create your AHAP Provider Account
       As of Nov. 1, 2021 you may create your Provider Portal account. Please Note: Account sharing is
       not permitted and the first associate to register will be established as the practice’s “Organization
       Manager”. The Organization Manager will have the ability to approve access for all others within
       the practice.

       1.   Go to myAHplan.com/4providers

       2. Click Log-in at the top right of screen. A pop-up will appear (as pictured on the right). On
          the bottom of that pop-up, click "Create an account."

       3. Select verification method, Instant Access or Skip Now for manual verification.
            • Instant access is only available if you have at least two claims on file in the last 90 days.
              You will need claim ID, paid date of claim, amount paid and check number.

            • Manual verification involves receiving a call within 3-5 business days to verify information.

       4. Verify email once you receive an email and click the link to verify. Use dropdown on
          top right side to invite staff. The staff will receive an email inviting them to create a
          password to login.

       Need a Tour? Check out the Portal Tutorials and How-To Guides once you are completed.

                                                                                                                                           Back to Contents
2-13    Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Submit a Medical Outpatient Authorization Request
AdventHealth Advantage Plans (AHAP)                                         When to use the Authorization Form:
                                                                            • Pre-service, in-network medical authorizations that are
To submit a Medical Outpatient Authorization request, log in to               reviewed by Oscar (not partner) staff.
the provider portal at myAHplan.com/4providers. You can begin to
                                                                            • Concurrent or post-service auth for ER to inpatient admission.
process Prior Authorizations as of Dec. 15, 2021 for dates of service
(DOS) on or after Jan. 1, 2022.
                                                                            When not to use the Authorization Form:
• Click on Providers tab > Provider Resources > select Florida >
  click on Forms (on left side).                                             Out of network physician or facility request.

• Complete the Authorization Request Form.                                   Authorizations for services that are reviewed by a partner
                                                                              or to determine authorization requirements.
• Fax this form to 833-554-9046.
                                                                             To find an in-network provider or facility.
                                                                             For these requests, please call 844-522-5278 or visit
                                                                              myAHplan.com/4providers.

 Back to Contents
                                                         Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)   2-14
Claim Submission
       AdventHealth Advantage Plans (AHAP)
       AHAP Medical Services Payor ID: RP039
       Optum Behavioral Health Services Payor ID: 87726

       Electronic Claims
       Oscar highly recommends submitting electronic claims by using
       Availity, Eligible or Change Healthcare.

       For any issues setting up the ability to submit claims
       electronically, please contact the billing vendor to ensure that
       they have the new AHAP payor ID in their system.

                                                                                       If unlisted or miscellaneous codes are used, notes and/or a
       Paper Claims
                                                                                       description of the services rendered must accompany the claim.
       If a claim cannot be submitted electronically, a paper UB-04                    Using unlisted or miscellaneous codes will delay claims payment.
       or CMS 1500 form should be submitted to:                                        Claims received with unlisted or miscellaneous codes that have
           Health First Health Plans                                                   no supporting documentation may be denied, and the member
           P.O. Box 66490                                                              may not be held liable for payment.
           Phoenix, AZ 85082-6490
                                                                                       Timely Processing of Claims
       CMS 1500 Form: Required for all physician services claims,                      Oscar and its delegated provider organizations and hospitals
       including internal medicine, gynecology, and psychiatry. The                    are required to meet the claims timeliness standards established
       International Classification of Diseases (ICD-10) diagnosis codes               by state law. Oscar will abide by the guidelines of the Florida
       and HCPCS/CPT procedure codes must be used. All field                           Office of Insurance Regulation (FLOIR), which stipulate that all
       information is required unless otherwise noted.                                 undisputed claims requiring no additional information must
                                                                                       be processed and paid or denied within 20 calendar days if
       UB-04 Form: Required for all institutional services claims. All field           submitted electronically and 40 calendar days if submitted by
       information is required unless otherwise noted.                                 paper, unless otherwise set forth in the provider contract.

                                                                                                                                       Back to Contents
2-15   Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Submitting Claims
Disputes
AdventHealth Advantage Plans (AHAP)
Provider disputes are preferred to be submitted
electronically through our online provider web
portal. The portal is available 24 hours a day,
seven days a week.

By Electronic Submission (preferred):
1.     Log in to the provider portal at myAHplan.
       com/4providers.

2. Click on For Brokers & Providers tab >
   Provider Resources > select Florida >
   click on Forms (on left side).

3. Complete the Provider Dispute Resolution Form.

By Mail:
       Health First Health Plans
       P.O. Box 66490
       Phoenix, AZ 85082-6490

For questions about the dispute process, please review
the Provider Manual, talk to your provider network
representative or contact our Customer Service
Department at: 844-522-5278.

      Back to Contents
                                                         Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)   2-16
Provider Disputes and Corrected Claims
       AdventHealth Advantage Plans (AHAP)                                             At any time during the Dispute Resolution Process, either party may
                                                                                       request to meet and confer by telephone. If the meet and confer
                                                                                       process does not resolve the dispute, either party may submit the
       Disputes                                                                        dispute to binding arbitration, in accordance with the terms of the
                                                                                       provider’s contract.
       Providers can submit disputes through myAHplan.com/4providers
       or on paper to:
                                                                                       Appeals Process
          Health First Health Plans
          P.O. Box 66490                                                               In cases where an authorization request is denied, the enrollee or
          Phoenix, AZ 85082-6490                                                       the enrollee's authorized representative will have an opportunity
                                                                                       to appeal the decision. The appeal will be handled through a
       Phone: 844-522-5278                                                             structured appeals process and a licensed physician not involved in
       Fax:   888-977-2062                                                             the initial coverage decision will review the appeal. Upon resolution
                                                                                       of every appeal, a resolution letter is sent to the member, which,
       Providers who would like to make an inquiry may contact Oscar via
                                                                                       in the case of an adverse determination, will include information
       phone, web, email, fax, or letter sent to the address specified on the
                                                                                       regarding any additional appeal rights the member might have and
       EOP. Inquiries leading to the submission of adjusted claims or late
                                                                                       instructions on how to dispute the determination. A copy of this
       submissions will be reviewed according to the timelines set forth in
                                                                                       letter will also be faxed to the provider and the member’s authorized
       the Claims Submission section.
                                                                                       representative, if applicable.
       A provider wishing to submit a payment dispute may do so using
                                                                                       Any appeal of a denied utilization review (UR) decision, in which the
       the Dispute Resolution Form or other written format submitted by
                                                                                       services were determined not to be medically necessary, should be
       mail, through Oscar’s electronic provider portal, or via fax within 90
                                                                                       filed within 180 days of the provider’s receipt of the denial (adverse
       calendar days of a claim processing decision. A copy of the Dispute
                                                                                       determination). In order to file an appeal, the provider should specify
       Resolution Form can be found in the appendix of this manual and
                                                                                       they are seeking to file an appeal of a denied UR decision with the
       on Oscar’s website. This submission will trigger Oscar’s Dispute
                                                                                       Clinical Review team, whether the appeal is submitted via telephone
       Resolution Process. Once the Dispute Resolution Form is received,
                                                                                       or in writing. The provider may submit a one-page Appeal Form,
       Oscar will send an acknowledgment letter to the provider. Oscar will
                                                                                       along with additional clinical information in order to file an appeal.
       resolve or seek additional information needed to resolve disputes
       within 60 calendar days. If Oscar requests additional information               In Florida, members or their authorized representatives may request
       to resolve a dispute, the provider has 30 calendar days to respond.             an Independent Medical Review of disputed health care services if
       Upon receipt of all requested information, Oscar will then seek to              they believe that health care services have been improperly denied,
       resolve the dispute within 60 calendar days.                                    modified, or delayed by Oscar or one of its contracting practitioners.

                                                                                                                                          Back to Contents
2-17   Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)
Corrected Claims                                                         Guidelines for Additional Information
Providers who believe they have submitted an incorrect or                The following content guidelines for medical records and itemized bills
incomplete claim may submit an updated claim within 180                  will ensure timely processing of claims requiring additional information.
calendar days of the last date of service (the same timely               All requested documents must be legible and must present the
filing limit established in the “Timely Filing of Claims” section        information in a way that can be reasonably interpreted. Medical Record
above). Providers must submit a corrected claim when                     Content Complete medical records requested for the purpose of claim
previously submitted claim information has changed (e.g.                 payment must include the content outlined below only for the requested
procedure codes, diagnosis codes, dates of service, etc.).               dates of service. The content is as follows, but is not limited to:
When a claim is submitted as a correction or replacement,
                                                                         • Member demographics
the entire claim must be submitted.
                                                                         • Biographical information
Electronic Corrected Claims                                              • Consultation reports including specialist consultations
                                                                         • History & physical examination
Electronic corrected claims must be submitted with
frequency code 7 in Element CLM05-3 (Claim Frequency                     • Daily clinician notes
Type Code). Updated claim submissions that do not have                   • Laboratory reports
these codes may be denied as duplicate submissions.                      • Vitals
                                                                         • Medication list
Paper Corrected Claims
                                                                         • Imaging results, if applicable
Paper CMS 1500 corrected claim submissions must use                      • Diagnostic tests
frequency code 7 under Item 22 (Resubmission Code) and
                                                                         • Preventative health records including immunizations
the corresponding original reference code field must list the
original payor claim ID. Paper UB-04 corrected claims must               • Operative notes, if applicable
be submitted with Claim Frequency Type 7 as the third digit              • Inpatient/ER discharge summary reports, if applicable
under Type of Bill (Form Locator 04).                                    • Progress or office visit notes, if applicable

                                                                         Providers should refer to their respective contracts for timelines when
Requests for Additional Information
                                                                         submitting requested additional information for claims. Unless a different
During the claims adjudication process, Oscar may request                timeline is specified in the contract, providers must submit the requested
additional information—such as medical records, acquisition              information to Oscar, along with the associated Explanation of Payment
invoices, or itemized bills— from the provider in order to               (EOP) and/or a copy of the information request letter, within 35 calendar
better ascertain financial liability and whether or not the              days of the initial request. If all requested documentation is not received
services on the claim should be reimbursed. Oscar will make              within this timeframe, Oscar will deny the claim. The member cannot be
any requests for more information within timelines set by                held financially responsible for claims denied due to the provider’s failure
state regulation or the provider’s contract with Oscar.                  to submit requested documentation.

  Back to Contents
                                                            Section Two: 2022 AdventHealth Employee Plans (AHEP) and AdventHealth Advantage Plans (AHAP)   2-18
Section Three:
      Clinical Documentation
      Integrity and
      Risk Adjustment
      3-2    Introduction
      3-3    AdventHealth Advantage Plans
             Medicare Advantage
      3-4    Diabetes Mellitus
      3-5    Cancer
      3-6    Pulmonary
      3-7    Congestive Heart Failure
      3-8    Rheumatoid Arthritis and Infectious
             Connective Tissue Disease
       3-9   Morbid Obesity
      3-10   Mental Health
      3-11   Heart Arrhythmia
      3-12   Vascular Diseases
      3-13   Chronic Kidney Disease
      3-14   Risk Adjustment Factor Tip Sheet

        Back to Contents

3-1
Introduction
Evolution to Value
                                                                           Why is clinical documentation integrity (CDI) needed?
As we continue to move toward a value-based and patient-
centered health care environment, diagnosis coding is becoming             • Ensure that patients are treated at least once a year for all
vital to physicians, health care professionals and payers to                 chronic conditions.
establish the complexity of the patient’s health status, medical           • Improve coordination of care by making sure all conditions
decision-making and ultimately reimbursement.                                are tracked by the primary care physician and treated by the
                                                                             appropriate specialist.
Accurately capturing each patient’s health status by coding to the
                                                                           • Ensure complete and accurate registries to be used in case
highest level of specificity for their active conditions supports the
                                                                             management programs for Population Health improve the
quality and optimization of patient care. The following sections
                                                                             accuracy of value-based payments to providers by appropriately
provide example assessments/plans, documentation requirements
                                                                             capturing disease burden of populations.
and ICD-10 diagnosis coding tips for some of the most commonly
reported chronic conditions.
                                                                           Why is documenting conditions every year necessary?
Why focus on documentation and coding integrity?                           A patient’s risk adjustment factor (RAF) is based on the health
                                                                           conditions they have, as well as demographic factors. An accurate
• Support and meet clinical quality measurement initiatives
                                                                           RAF score and expected level of risk depend on complete
  and requirements.
                                                                           documentation and correct coding of the patient’s medical record.
• Improve the overall health status and continuity of care for patients.
                                                                           The Centers for Medicare & Medicaid Services (CMS) requires
• Optimize a healthy revenue cycle and claims processing.
                                                                           that health care providers identify all conditions the patient may
• If it hasn’t been documented, it hasn’t been done.                       have (specifically, those that may fall within a hierarchical condition
• Just because it’s documented, doesn’t mean it’s supported.               category [HCC]) at least once per calendar year to support an
  Codes without support are non-compliant.                                 accurate RAF score for the patient.

  Back to Contents
                                                                                Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment   3-2
AdventHealth Advantage Plans Medicare Advantage
      Medicare Advantage (MA) is one of the available plans under
      AdventHealth Advantage Plans. As an FHHS provider, you accept
      this plan unless it was specifically omitted from your FHHS
      contract. Occasionally, CMS conducts audits of participating
      physicians; therefore, it is important that you tell your patients that
      you accept AdventHealth Advantage Plans MA products.

      Clinical Documentation Integrity (CDI) Program
      AdventHealth Advantage Plans providers who see more than one
      Medicare Advantage patient have an opportunity to participate in
      the Clinical Documentation Integrity (CDI) program. This program
      compensates physicians for providing and documenting appropriate
      treatment and coordinating care for Medicare Advantage patients.
      Providers can earn over $200 per member per year by participating
      in the AdventHealth Advantage Plans CDI Program.

      Participation in the program is simple. There are four components:
      The Comprehensive Health Assessment (CHA) referral, completion
      of the Documentation Recapture Opportunity CDI form, quality
      (HEDIS) care gaps and pharmacy (STARS) care gaps. Providers can             Plans. Payments will be mailed quarterly to the group under your
      start earning compensation at any time by referring your patients           Employer Tax ID Number. For providers new to the program, some
      for a CHA using the dedicated referral line with the AdventHealth           initial training is required.
      Advantage Plans CHA vendor. AdventHealth Advantage Plans CDI
                                                                                  If you have questions about the CDI program or
      program providers will receive forms for each MA patient where
                                                                                  would like to participate, please contact the Provider
      there are open care gaps. These forms will be available via paper
                                                                                  Experience Center by calling 877-850-5438 or via
      or access through a web-based tool. To receive compensation,
                                                                                  email at ahs.experiencecenter@adventhealth.com.
      after patients are seen in the office and appropriate information is
      gathered at the point of care, CDI forms will need to be completed          * The total compensation opportunity will vary based on the number of measures
      in the web-based tool or returned to AdventHealth Advantage                 for which a patient is eligible.

                                                                                                                                           Back to Contents
3-3    Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment
Diabetes Mellitus
Consider the following common, risk-adjusted                          • Provider must specify hyper/hypoglycemia.
ICD-10 diagnoses for Medicare patients.                               • Z79.4 – code to indicate patient uses insulin. Note: if patient has
• Diabetes Mellitus Type II, unspecified (E11.9_)DMII with renal        type 1 diabetes, do not use Z79.4 as insulin use is presumed.
  complications (E11.2_)                                              • All diabetic complications are weighted with a roughly three
• DMII with ophthalmic complications (E11.3_)DMII with neurologic       times greater RAF score than diabetes without complications. To
  complications (E11.4_)                                                code conditions as being diabetic complications/manifestations,
                                                                        the medical record documentation must present a specific
• DMII with periph. circulatory complications (E11.5_)
                                                                        causal relationship between the two conditions. Examples of
• DMII with other specified complications (E11.6_)                      such a causal relationship include: with, in relation to, related
                                                                        with, diabetic, due to, etc.
Example | Diabetes with Hyperglycemia                                 • There are exceptions to the causal relationship rule. Please refer
Assessment & Plan                                                       to the ICD-10 code book for guidelines.

Diabetes is not controlled, and the patient is unable to keep blood
                                                                      Note this list is not all-inclusive. Please refer to the ICD-10-CM
sugar (BS) low enough. Will adjust insulin and see the patient for
                                                                      codebook for the complete list. Diabetes, diabetic (mellitus)
follow up in two weeks. Asked patient to keep a log of daily BS
                                                                      (sugar) – E11 with:
during this time.

                                                                      • Amyotrophy – E11.44                   • Glomerulonephrosis,
  ICD-10 CM Codes                                                       Arthropathy – NEC E11.618               intracapillary – E11.21
  • E11.65 – Type 2 diabetes mellitus with hyperglycemia
                                                                      • Autonomic (poly) neuropathy           • Gomerulosclerosis,
  • Z79.4 – Long-term (current) use of insulin                          – E11.43Cataract – E11.36               intercapillary – E11.21
                                                                      • Charcot’s joints – E11.610            • Hyperglycemia – E11.65
                                                                      • Chronic kidney disease                  (Coma – E11.641)
Documentation & Coding Tips
                                                                        (CKD) – E11.22Circulatory             • Hyperosmolarity – E11.00
• E11 (type 2 diabetes mellitus) – if the type of diabetes is not       complication – NEC E11.59               (Coma – E11.01)
  documented or documentation states patient uses insulin.              Dermatitis – E11.620                  • Kidney complications – NEC
• Hyperglycemia – poorly controlled diabetes; patient with            • Foot ulcer – E11.621Gangrene            E11.29
  elevated BS or elevated A1c should be coded type2 diabetes            – E11.52                              • Kimmelsteil-Wilson disease –
  with hyperglycemia, E11.65.                                         • Gastroparesis – E11.43                  E11.21

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                                                                            Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment   3-4
Cancer
      Consider the following common, risk-adjusted                               Example | Secondary Malignant Neoplasm of Bone
      ICD-10 diagnoses for Medicare patients.                                    Assessment & Plan
      • Secondary malignant neoplasm of brain (C79.31)                           Metastatic bone cancer originating from breast cancer. Breast
      • Acute myeloblastic leukemia, not having                                  cancer was eradicated four years ago. The patient is doing well
        achieved remission (C92.00)                                              with the current pain management regimen. A follow up with the
                                                                                 patient will be scheduled for after the next round of radiation.
      • Acute promyelocytic leukemia, not having
        achieved remission (C92.40)
      • Acute myelomonocytic leukemia, not having                                  ICD-10 CM Codes
        achieved remission (C92.50)                                                • C79.51 – Secondary malignant neoplasm of bone
      • Secondary malignant neoplasm of bone (C79.51)                              • Z85.3 – Personal history of malignant neoplasm of breast
      • Secondary malignant neoplasm of bone marrow (C79.52)
      • Malignant neoplasm of unspecified part
                                                                                 Documentation & Coding Tips
        of bronchus or lung (C34.9)*
      • Multiple myeloma not having achieved remission (C90.00)                  • When a secondary cancer is coded and the primary cancer is
                                                                                   still present, the primary cancer should be coded as well; if the
      • Other specified types of non-Hodgkin lymphoma,
                                                                                   primary cancer has been completely eradicated, it should not be
        lymph nodes of multiple sites (C85.88)
                                                                                   coded as active. A history code should be considered.
      • Other specified types of non-Hodgkin
                                                                                 • Cancer (except those coded to categories [C80-C95] for which
        lymphoma, unspecified site (C85.80)
                                                                                   treatment is no longer received) would be coded with a Z code
      • Malignant neoplasm of colon, unspecified (C18.9)                           for history of malignant neoplasm. Likewise, any cancer stated to
      • Malignant neoplasm of bladder, unspecified (C67.9)                         have been completely eradicated would be coded to a Z code.
      • Malignant neoplasm of rectum (C20)
      • Malignant neoplasm of unspecified site
        of female breast (C50.9)*
      • Malignant neoplasm of prostate (C61)
      • Malignant neoplasm of thyroid gland (C73)

      * Documentation should reflect site or body part as well as laterality.

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3-5   Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment
Pulmonary
Consider the following common, risk-adjusted                       Documentation & Coding Tips
ICD-10 diagnoses for Medicare patients.                            Four codes are required for the below scenarios.
• COPD, unspecified (J44.9)
                                                                   1.   COPD with acute exacerbation
• COPD with acute lower respiratory infection (J44.0)
• COPD with acute exacerbation (J44.1)                             2. COPD with acute bronchitis
• Emphysema, unspecified (J43.9)                                   3. Acute bronchitis
• Unspecified chronic bronchitis (J42)                                  • J20.9 and J44.0 – are necessary to correctly code acute
                                                                          bronchitis with COPD
Example | COPD With Acute Exacerbation
                                                                        • J44.0 – note: use additional code to identify the infection
Assessment & Plan                                                       • J20.9 – added to identify the infection, acute
Patient has acute exacerbation of COPD with acute bronchitis            • J44.1 – additional code to identify the COPD exacerbation
due to patient smoking. Advised on smoking cessation. Increased
prednisone, prescribed antibiotic and increased nebulizer          4. A cause-and-effect relationship must be documented to
treatments to every two to four hours. Follow up in five days or      assign code F17.218. If a cause-and-effect relationship is
sooner if symptoms worsen.                                            not documented, use code F17.210 (nicotine dependence,
                                                                      unspecified, uncomplicated).

  ICD-10 CM Codes                                                  If the causative organism is known and documented, use code
                                                                   specified organism code under J20, acute bronchitis.
  • J44.0 – COPD with acute lower respiratory infection J44.1 –
    COPD with (acute) exacerbation
  • J20.9 – Acute bronchitis, unspecified
  • F17.218 – Nicotine dependence, cigarettes, with other
    nicotine induced disorders

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                                                                         Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment   3-6
Congestive Heart Failure
      Consider the following common, risk-adjusted                               Documentation & Coding Tips
      ICD-10 diagnoses for Medicare patients.                                    First code whether heart failure is due to an underlying
      • Heart failure, unspecified (I50.9)                                       condition such as:
      • Other restrictive cardiomyopathy (I42.5)                                 • Hypertension
      • Primary pulmonary hypertension (I27.0)                                   • Hypertension with chronic kidney disease
      • Other secondary pulmonary hypertension (I27.2)                           • Rheumatic heart failure
      • Other specified pulmonary heart diseases (I27.89)                        • Heart failure following surgery
                                                                                 • Complication abortion or ectopic or molar pregnancy
      Example | Congestive Heart Failure
                                                                                 • Obstetric surgery and procedures
      Assessment & Plan
      The primary care physician can code for CHF if care is coordinated         Link heart failure to its underlying condition – Link heart failure to
      with the cardiologist. The assessment and plan can be related to           the underlying hypertensive chronic kidney disease with stage 1
      care coordination.                                                         through 4 CKD or unspecified CKD. The medical record should
                                                                                 notate a causal relationship between these conditions.

        ICD-10 CM Codes                                                          The type of heart failure should be documented as:
        • I50 – Heart failure                                                    • Diastolic
        • I50.1 – Left ventricular failure                                       • Systolic
        • I50.2 – Systolic (congestive) heart failure I50.3 – Diastolic          • Combined/mixed diastolic/systolic
          (congestive) heart failure
                                                                                 • Left ventricular
        • I50.4 – Combined systolic and diastolic heart failure I50.9
          – Heart failure, unspecified

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3-7   Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment
Rheumatoid Arthritis and
Infectious Connective Tissue Disease
Consider the following common, risk-adjusted
ICD-10 diagnoses for Medicare patients.                                  ICD-10 CM Codes
                                                                         • M05._ Code Category – Rheumatoid arthritis with
• Rheumatoid arthritis, unspecified (M06.9)                                rheumatoid factor M06._ Code Category – Other
• Inflammatory polyarthropathy (M06.4)                                     rheumatoid arthritis
• Sacroiliitis, not elsewhere classified (M46.1)                         • M07 – Enteropathic Arthropathies
• Sicca syndrome, unspecified (M35.00)
• Sicca syndrome with keratoconjunctivitis (M35.01)                   Documentation & Coding Tips
• Polymyalgia rheumatica (M35.3)
                                                                      Over 400 ICD-10 Codes that allow for greater detail including:
• Progressive systemic sclerosis (M34.0)
• CR(E)ST syndrome (M34.1)                                            • Type: RA with rheumatoid factor, other rheumatoid arthritis,
• Systemic sclerosis, unspecified (M34.9)                               enteropathic, arthropathies.

• Other psoriatic arthropathy (L40.59)                                • Subtype: Felty’s syndrome, rheumatoid lung disease, vasculitis,
                                                                        heart disease, myopathy, polyneuropathy, other organs, etc.
• Systemic lupus erythematosus, organ or system involvement
  unspecified (M32.10)                                                • Anatomic location: Shoulder, elbow, wrist, hand, hip, etc.

• Polymyositis, organ involvement unspecified (M33.20)                • Laterality: Right, left, unspecified.

Example | Rheumatoid Arthritis
Assessment & Plan
Patient presents with pain, swelling and stiffness of joints in the
hand which is found to be a flare of their rheumatoid arthritis.
Reviewed patient’s Disease-Modifying Antirheumatic Drug
(DMARDs) medication routine and sending patient for Disease
Activity Score 28 (DAS28).

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                                                                            Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment   3-8
Morbid Obesity
      Consider the following common, risk-adjusted                               Documentation & Coding Tips
      ICD-10 diagnoses for Medicare patients.                                    • Any clinician can document BMI in the patient’s medical record.
      • Morbid (severe) obesity due to excess calories (BMI greater              • Physicians, and other health care professionals, must document
        than or equal to symbol 40.2) (E66.01). Please specify in                  the condition and its medical significance (i.e., overweight/
        documentation that the patient has obesity due to excess                   morbid obesity).
        calories.
                                                                                 • Two codes should be reported for conditions coded to E66. _,
      • BMI Ranges (Z68.41 - Z68.45)                                               overweight and obesity along with code for documented BMI.
      • Morbid (severe) obesity with alveolar hypoventilation (E66.2)

      Example | Body Mass Index (BMI)
      Assessment & Plan
      Morbid obesity recorded BMI ≥ 40.2, and the patient admits to
      overeating. Discussed dietary changes and reduced caloric intake
      at length. Will schedule consult appointment with our registered
      dietitian. Type 2 diabetes without complications and A1c is within
      normal limits. Patient to continue current medication.

        ICD-10 CM Codes
        • E66.01 – Morbid (severe) obesity due to excess calories
          Z68.41 – BMI 40.0 - 44.9, adult
        • E11.9 – Type 2 diabetes mellitus without complications
          Z71.3 – Dietary counseling and surveillance

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3-9   Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment
Mental Health
                                                                                 F32.9 Major depressive disorder,           F33.4 Major depressive disorder,
Consider the following common, risk-adjusted                                           single episode, unspecified                recurrent, in remission

ICD-10 diagnoses for Medicare patients.                                          F33.0 Major depressive disorder,
                                                                                       recurrent, mild
                                                                                                                            F33.40 Major depressive disorder,
                                                                                                                                   recurrent, in remission, unspecified
• Bipolar disorder, unspecified (F31.9)                                          F33.1   Major depressive disorder,
                                                                                                                            F33.41 Major depressive disorder,
                                                                                                                                   recurrent, in partial remission
                                                                                         recurrent, moderate
• Major depressive disorder, single episode, unspecified                                                                    F33.42 Major depressive disorder,
                                                                                 F33.2 Major depressive disorder,
  (PHQ-9: 10 - 27) (F32.9)                                                             recurrent severe without
                                                                                                                                   recurrent, in full remission
                                                                                       psychotic features                   F33.8 Other recurrent depressive disorders
• Major depressive disorder, recurrent, unspecified
                                                                                 F33.3 Major depressive disorder,           F33.9 Major depressive disorder,
  (PHQ-9: 10 - 27) (F33.9)                                                             recurrent, severe with                     recurrent, unspecified
                                                                                       psychotic symptoms
Example | Major Depression
                                                                                 Documentation & Coding Tips
Assessment & Plan
                                                                                 • Major depression can be coded when a patient scores between
A comprehensive medication reconciliation, including
                                                                                   a 10 and 27 on the PHQ-9 Tool.
documentation of each medication: indication, length of treatment,
benefits, side effects and plan for continued treatment is sufficient            • Per DSM-5 guidelines, to document major depression, the
documentation of TAMPER (treat, assessment, monitor/medicate,                      medical record must show that the patient has suffered loss of
plan, evaluate, referral) to support coding it on a claim.                         function for a minimum of two weeks. At least five symptoms
                                                                                   need to be present during the same two-week period to
                                                                                   diagnose major depression. List all signs of depressed mood and
   ICD-10 CM Codes                                                                 notate how long these symptoms have been present, document
   • F32._ – Major depressive disorder, single episode                             severity and episode.

   • F33._ – Major depressive disorder, recurrent                                • Depression and anxiety do not risk adjust, but major depression
                                                                                   does, even a single episode.
                                                                                 • Documentation for depression must include:
Major Depression ICD-10 Codes:                                                           – Episode (single or recurrent)
F32.0 Major depressive disorder,       F32.3 Major depressive disorder,
      single episode, mild                   single episode, severe with                 – Severity (mild, moderate, severe)
                                             psychotic features
F32.1   Major depressive disorder,                                                       – Presence of any associated symptoms (with or without
        single episode, moderate       F32.4 Major depressive disorder,
                                             single episode, in partial                    psychotic features)
F32.2 Major depressive disorder,             remission
      single episode, severe without                                                     – Clinical status of current episode (in partial or full remission)
      psychotic features               F32.5 Major depressive disorder,
                                             single episode, in full remission

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                                                                                         Section Three: 2022 Clinical Documentation Integrity and Risk Adjustment         3-10
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