711 5thAVENUE 2022 - Press releases | Mango
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MANGO Mango is a global company with design and creativity at the centre of its business model and a strategy based on constant innovation, the search for sustainability and an ecosystem of channels and partners that has made it one of Europe’s leading fashion groups and one of the top companies in the sector in terms of the number of countries in which it operates. THE 5th AVENUE STORE Mango is taking a major step forward in its international expansion with the opening of its flagship store at 711 Fifth Avenue in New York, one of the world’s fashion capitals. 711 5thAVENUE 2022
711 5th Avenue Mango on the Fifth Avenue 711 5thAvenue Over 2,000 square meters in the epicentre of fashion in the United States will help Mango bring to New York all the fashion and lifestyle of a company founded in the Mediterranean. 711 Fifth Avenue in New York will become the brand’s flagship store in the United States market. MANGO ON THE FIFTH AVENUE
711 5th Avenue The Building The new Mango store in New York will be located in the Grande Dame building, at number 711 of the emblematic New York avenue. It is an historic building from the late 1920s that has won awards for its elegance and beauty, and was previously the headquarters of major companies including NBC, Columbia Pictures and Coca-Cola. The store will have a sales space of 2,100 square meters distributed over three floors, the first two reserved for Mango Woman and the third for Mango Kids and Mango Man, including services such as tailoring and click and collect (the latter as soon as it is available in the United States). THE BUILDING
711 5th Avenue The Store THE STORE 711 5thAVENUE
711 5th Avenue The Store The three floors are connected by a single stairwell and lifts located in the central area. It can be accessed from Fifth Avenue through a foyer that leads to all three levels. Four large windows look out onto the Avenue and offer from the exterior a view of the double space that connects the foyer and the terraces of the second floor with the third. The fitting rooms, as in other major stores of the group, such as the one in Paseo de Gracia (Barcelona), are large and have a double mirror (a normal one and a reclining one that allows customers to see their back). They also have a bench for them to leave their belongings and other garments and a special lighting to guarantee good visibility in the mirrors. THE STORE
711 5th Avenue Project PROJECT 711 5thAVENUE
711 5th Avenue Project In the refurbishment project, Mango’s a r c h i te c t u r a l te a m h a ve r e s p e c te d the existing overall structure and the configuration of the services, updating only key aspects of the store to gain natural light on the upper floors and better visibility of the floor space to improve the customer’s route through the store. As well as reclaiming elements such as the wooden floor, the ceilings and the stairwell, the building’s façade has been maintained, although work has been done to improve the visibility from the interior to the exterior and vice versa. Furthermore, the design of the window displays adopts the tried and tested model in other Mango flagship stores such as the one located in Oxford Street (London), which allows the store interior to be seen from the outside, even at night. For the floors, the project has respected the existing flooring in most of the store, except in the store entrance and on the two terraces located on the second floor, where the existing flooring has been replaced with terrazzo, in order to create spaces similar to the exterior. The project has extended the height of the ceilings, which were painted white to give a sense of amplitude. INTERVENCIÓN
PROJECT PROJECT
711 5th Avenue Architecture ARCHITECTURE 711 5thAVENUE
711 5th Avenue Architecture The Mango Fifth Avenue store incorporates the New Med concept, launched in 2021, which seeks to configure the space as if it were a Mediterranean home. The architectural project highlights a key element of traditional Mediterranean architecture: the wall. With its different volumes, its solid and hollow parts, the wall defines and separates the different rooms, generating spaces interpreted for different actions and separated from each other by arches, inspired by the idea of the different rooms that make up Mediterranean homes, while guaranteeing a global vision of the entire space at all times. The nucleus of the Mango store, the communication areas between floors, is the heart of its home and we have used materials and resources, such as ceramics in different shades, from whiter to redder degraded tones, with a baked clay texture to make an impact on the customer and improve their journey towards the upper floors. ARCHITECTURE
ARCHITECTURE ARCHITECTURE
711 5th Avenue Atmosphere ATMOSPHERE 711 5thAVENUE
711 5th Avenue Atmosphere The space has been designed to create a comfortable, welcoming, warm and luminous ambience. The store features different textures, which combine with the light and help interpret the different scenarios, by applying fine and traditional materials typical in Mediterranean culture. The colour palette features neutral and soft ones, maintaining the product as the protagonist. Also, to generate a more welcoming atmosphere, the old light bulbs have been replaced by new energy-efficient ones and new sound equipment has been installed. ATMOSPHERE
ATMOSPHERE
711 5th Avenue Technology TECHNOLOGY 711 5thAVENUE
711 5th Avenue Technology Mango stores are equipped with the latest by avoiding queues at the cash desk. The new technology and innovations to convert the system allows store staff to receive payment space into an experience for the customer. from any location in the store, and offers The brand favours including technological other features, such as consulting garments innovations in its physical stores, whenever and online stock sales. they offer added value to the customer or empower the staff by making their selling IN-STORE WI-FI task simpler. The following services are available in the Fifth Avenue store: Improves the shopping experience, especially in its stores in tourist locations. E-RECEIPT PAYMENT METHODS The e-receipt offers the customer the option to receive their purchase information Mango was the first retailer in Spain to by e-mail, allowing it to be consulted incorporate in its more touristic stores immediately via a mobile device. This speeds payment methods such as Alipay and up any potential returns procedures, as no WeChat. physical store receipt is required. RFID SALE OF ONLINE STOCK FROM THE PHYSICAL STORE We are developing a project to install RFID technology in stores in order to simplify stock Since 2011, the company has offered control, staff tasks and product location. customers the advantage of being able to locate any garment from the Mango IN-STORE ANALYTICS collection not on display in the store at that moment and purchase it directly online via its System for analysing the behaviour of POS terminals or the tablets installed in every physical customers in the store. This system store. This allows the brand to offer a faster, has been installed in some of Mango’s latest more comprehensive and more personalised flagship stores, and offering information service. data on customer behaviour inside the store, the customer route through the store, the IN-STORE I-PODS average stay time, occupation of fitting rooms, etc. In October 2016, Mango equipped some of its stores with iPods-Mobile Payment and launched a new payment system in its stores to speed up selling procedures and improve the customer shopping experience TECHNOLOGY TECHNOLOGY
711 5th Avenue Committed COMMITTED 711 5thAVENUE
711 5th Avenue Committed Mango has brought its commitment towards sustainability to its flagship store on Fifth Avenue. The architectural project has created a space with a low environmental impact, by respecting the existing structure and giving the floor, ceilings and installations a second life. Up to 70% of materials have been reused in this project. In the store, customers will be able to give their garments a second life, as Committed Boxes have been installed for recycling used clothing. Mango sees sustainability as a journey the fashion industry has to make in order to achieve a more just society, and to reduce its environmental and social impact on society. Its model of sustainability is marked by the Sustainable Development Goals (SDGs) of the United Nations. The company also makes up of different coalitions and associations within the sector, such as the Fashion Pact and the International Accord. COMMITTED COMMITTED
711 5th Avenue Physical, digital and virtual art on Fifth Avenue PHYSICAL, DIGITAL AND VIRTUAL ART ON FIFTH AVENUE 711 5thAVENUE 2022 Oiseau volant, Miro.
Dilatation, Barcelo. 711 5th Avenue Physical, digital and virtual art on Fifth Avenue Mango is continuing its journey in the Metaverse through art and culture. To celebrate the opening of its flagship store on Fifth Avenue, the company has co- created a collection of unique NFTs with the artworks of three acclaimed Spanish artists: Joan Miró, Antoni Tàpies and Miquel Barceló. The new store on the New York avenue will, for eleven days, become a physical, digital and virtual museum, offering customers a brand a unique that unites art, fashion and technology. Fifth Avenue will house the physical works of the three acclaimed artists, together with screens displaying the NFTs. The collection will also be displayed in the Metaverse, specifically at the coordinates 13.82 in the Museum District of Decentraland, synchronising a physical, digital and virtual experience. PHYSICAL, DIGITAL AND VIRTUAL ART ON FIFTH AVENUE PHYSICAL, DIGITAL AND VIRTUAL ART ON FIFTH AVENUE
Tete et oiseau, Miro. 711 5th Avenue Physical, digital and virtual art on Fifth Avenue Together with different artists, Mango has reinterpreted two works by Miró (Oiseau Volant and Tète et Oiseau), two more by Tàpies (Ulls i Creu and Esgrafiats) and one work by Barceló (Dilatation), giving rise to five NFTs. In the interpretation of the works, the artists have incorporated various Mango garments from the collection currently available in the store. As it did in March to celebrate Metaverse Fashion Week, Mango will display the five works in a virtual space in Decentraland. In parallel, the five NFTs will be uploaded to the OpenSea platform, one of the leading marketplaces of non-fungible tokens, which use blockchain technology, but will not go on sale. To develop the digital works, Mango collaborated with artists like Farkas (of Argentinian-Hungarian origin and based in Buenos Aires, who specialises in digital art); Marcos Tamargas, one of the leading artists on the Spanish art scene, who since 2019 has been painting portraits of all the women who have received the Nobel prize, and Adri Bonsai, winner of the 2018 Goya Awards for best animated short film. In addition to the five works of art in NFT format, Mango has developed four new wearables (which will go on sale) and a POAP (Proof of Attendance Protocol), a type of NFT that certifies attendance at an event. PHYSICAL, DIGITAL AND VIRTUAL ART ON FIFTH AVENUE PHYSICAL, DIGITAL AND VIRTUAL ART ON FIFTH AVENUE
711 5th Avenue Expansion Plan in the United States EXPANSION PLAN IN THE UNITED STATES 711 5thAVENUE 2022
711 5th Avenue Expansion Plan in the United States The opening of the New York Fifth Avenue South Beach neighbourhood, which houses store is the starting point of the expansion over 200 stores and brands. Between July plan Mango is planning to consolidate its and August, Mango will also open two stores brand in the country. in the Aventura Mall and Miami International Mall shopping centres. The European group plans to open new stores in the next three years, especially in In the third phase, which will commence the south of the country, to bring the total to in 2023, the company will continue to expand approximately 40 stores by 2024, combining towards the west with new store openings in its physical presence in shopping centres with California, specifically in the cities of San standalone stores. Diego, Los Angeles, San José, San Francisco and Sacramento. During the initial phase of the plan, Mango has decided to consolidate its brand In the fourth and final phase of the plan, in the city of New York, where it currently has the group will enter the states of Arizona five stores (including today’s store opening), (in cities such as Phoenix and Tucson), Texas with the opening of three new stores. (Houston and Dallas) and Georgia (Atlanta). In the second phase, Mango will focus on The three year goal is that the United the state of Florida, where it plans to open States will become one of the group’s top between four and five stores in 2022 and five markets in terms of sales. 2023 in cities such as Miami, Bocaraton, Orlando and Tampa. As well as the expansion of physical stores, the group will mainly promote its online In Miami, in July the company will open a sales business, based at Mango.com and in new store in Lincoln Road, one of the busiest marketplaces, the aim being that this will shopping streets in the country, located in the generate 70% of the business in the country. EXPANSION PLAN IN THE UNITED STATES EXPANSION PLAN IN THE UNITED STATES
711 5th Avenue Expansion Plan in the United States 1 10 9 8 7 11 6 15 12 14 13 4 5 3 2 Target cities: 1. Nueva York NUEVA YORK 8,804,190 inhab. 4. Orlando FLORIDA 307,573 inhab. 7. Los Ángeles CALIFORNIA 3,898,747 inhab. 10. Sacramento CALIFORNIA 524,943 inhab. 13. Houston TEXAS 2,304,580 inhab. 2. Miami 5. Tampa 8. San José 11. Phoenix 14. Dallas FLORIDA FLORIDA CALIFORNIA ARIZONA TEXAS 442,241 inhab. 384,959 inhab. 1,013,240 inhab. 1,608,139 inhab. 1,304,379 inhab. Map of the United States 3. Boca Ratón 6. San Diego 9. San Francisco 12. Tucson 15. Atlanta Updated data FLORIDA CALIFORNIA CALIFORNIA ARIZONA GEORGIA to April 2020. Legend: State City 97,442 inhab. 1,386,932 inhab. 873,965 inhab. 542,629 inhab. 498,715 inhab. Source: US Census
711 5th Avenue About Mango ABOUT MANGO 711 5thAVENUE 2022
711 5th Avenue About Mango Founded in Barcelona (Spain) in 1984, Mango is a global company with design and creativity at the centre of its business model and a strategy based on constant innovation, the search for sustainability and an ecosystem of channels and partners that has made it one of Europe’s leading fashion groups and one of the top companies in the sector in terms of the number of countries in which it operates. ABOUT MANGO
711 5th Avenue Business model BUSINESS MODEL 711 5thAVENUE 2022
711 5th Avenue Business model The Mango business model, centred on a With the customer always the priority, unique creative proposal, with a strategy Mango bases its model on a unique fashion based on the integration of channels and proposal, based on translating the key trends constant innovation, and a clear commitment into its own language, resulting in two major towards local partners as a key pillar of its collections per year, which are enlarged with growth, has allowed the company to create capsule collections every two weeks to renew a complete distribution structure that has its offer constantly. Mango creates a global made it one of Europe’s most advanced and coherent collection based on moments companies in logistics organisation. and occasions. A pioneer of online fashion distribution in With women at the centre of its business, Europe, Mango has a complete distribution the company also offers men’s, children’s, system that allows it to meet the needs of teen and homeware lines. Its unique the customer at any moment, location and language and commitment to higher quality format. In the physical environment, Mango gives Mango a superior positioning over its combines physical stores with franchises competitors, which allows it to defend its and corners, in other words retail and price positioning. wholesale selling. In the online environment, the company combines Mango.com with The centre of the Mango ecosystem is franchises and marketplaces. in Palau-Solità i Plegamans (Barcelona), where the group headquarters is located. Thanks to its complete ecosystem The company facilities house all its creative of channels, Mango is able to adapt its activity and manage the company business in distribution to each market, according to the world. Each line has independent product the operational complexity of the country, groups, which are leveraged in a corporate regional characteristics and the required structure that generates synergies with one speed of expansion. another. BUSINESS MODEL
711 5th Avenue Business model Key Figures (FY2021) Turnover: Global workforce: 2,234 13,000 Million Euros Employees EBITDA: Percentage of international sales: 423 79% Million Euros Int. sales Net profit: Manufactured items: 67 140 Million Euros Million Markets with Online percentage of physical stores: total turnover: 110 42% Markets Online Stores worldwide: Online sales: 2,447 942 Stores Million Euros BUSINESS MODEL
MANGO External Communication and Institutional Relations +34 938 602 222 press@mango.com www.mango.com 711 5thAVENUE 2022
711 5thAVENUE 2022
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