2020-2021 Study Guide - University of Aruba
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University of Aruba Faculty of Hospitality and Tourism Management Studies Study Guide 2020-2021
Table of Contents
1 EDUCATIONAL ORGANIZATION ............................................................................................... 4
1.1 APPLICATION AND RE-ENROLLMENT ............................................................................................ 4
1.2 REGISTRATION FOR ALMOST GRADUATED STUDENTS ................................................................ 4
1.3 REGISTRATION PERIOD ................................................................................................................... 4
1.4 CHANGE IN PERSONAL IN FORMATION ........................................................................................ 4
1.5 STUDENT ID ..................................................................................................................................... 4
1.6 UA E-MAIL ....................................................................................................................................... 4
1.7 LECTURES, LEARNING AND PARTICIPATION.................................................................................. 5
1.8 READING, SELF-STUDY AND LITERATURE ...................................................................................... 5
1.9 RESEARCH ........................................................................................................................................ 5
1.10 CLASS HOURS .................................................................................................................................. 5
1.11 COURSE REGISTRATION .................................................................................................................. 5
1.12 EXAMS ............................................................................................................................................. 5
1.13 GRADING ......................................................................................................................................... 6
1.14 DEGREE AND GRADUATION REQUIREMENTS .............................................................................. 6
1.15 WITHDRAWAL ................................................................................................................................. 6
1.16 DEFENSE FEE ................................................................................................................................... 6
1.17 PARTIAL TUITION FEES REFUND .................................................................................................... 6
1.18 FACULTY COUNCIL ........................................................................................................................... 6
2 FACILITIES OF THE UNIVERSITY ............................................................................................. 7
2.1 OFFICE OF STUDENT AFFAIRS ........................................................................................................ 7
2.2 OFFICE OF EDUCATIONAL AFFAIRS ................................................................................................ 7
2.3 RECEPTION....................................................................................................................................... 7
2.4 LIBRARY ........................................................................................................................................... 7
2.5 ICT FACILITIES .................................................................................................................................. 7
2.6 LEARNING MANAGEMENT SYSTEM (LMS) ....................................................................................... 8
2.7 STUDY PROGRESS ASSISTANCE AND COUNSELING ...................................................................... 8
2.8 OFFICE OF INTERNATIONAL AFFAIRS - STUDYING ABROAD ........................................................ 8
2.9 LIFELONG LEARNING @ UA ........................................................................................................... 8
2.10 QUALITY .......................................................................................................................................... 8
2.11 IMPORTANT NOTICES ..................................................................................................................... 8
3 STUDENTS ....................................................................................................................................... 9
3.1 STUDENT ORGANIZATIONS ............................................................................................................ 9
3.2 STUDENT AWARD CEREMONY ....................................................................................................... 9
3.3 DEAN’S HONOR LIST ....................................................................................................................... 9
4 FACULTY OF HOSPITALITY & TOURISM MANAGEMENT STUDIES (FHTMS) ........... 10
4.1 FHTMS VISION ............................................................................................................................... 10
4.2 FHTMS MISSION ........................................................................................................................... 10
4.3 FHTMS PHILOSOPHY (VALUE STATEMENT) ................................................................................. 10
4.4 PROGRAM SUMMARY .................................................................................................................. 10
4.5 ORGANIZATION & STAFF .............................................................................................................. 12
24.6 IMPORTANT DATES ....................................................................................................................... 16
5 BACHELOR PROGRAM ............................................................................................................... 17
5.1 PROGRAM OVERVIEW .................................................................................................................. 19
5.2 ENTRY & APPLICATION REQUIREMENTS ..................................................................................... 21
5.3 COURSE DESCRIPTIONS ................................................................................................................ 22
5.4 EXIT & DEGREE REQUIREMENTS .................................................................................................. 28
31 EDUCATIONAL ORGANIZATION
1.1 APPLICATION AND RE-ENROLLMENT
The right to attend and participate in classes and examinations at the university is obtained
each academic year by applying or re-enrolling as a student, along with the timely payment of
tuition fees. Acceptance of the application or re-enrollment form does not mean automatic
registration or admission, each application requires the approval of the Dean of the Faculty.
1.2 REGISTRATION FOR ALMOST GRADUATED STUDENTS
Students, who graduate after June 30 but before the official opening of the new academic
year (the second Friday in September), are considered still to be in the current academic year,
and therefore are not required to register for the new academic year.
Students, who submit their final thesis before the opening of the new academic year and
graduate no later than September 30, are not required to register for the new academic year.
Students who submit their thesis after the official opening of the new academic year need to
register for the new academic year. For refund of tuition fees see paragraph 3.14.
More detailed information about these procedures can be obtained from the Office of Student
Affairs (OSA) (see 4.1)
1.3 REGISTRATION PERIOD
A student can be enrolled for a maximum of five years for the undergraduate program and
three years for the graduate program. In exceptional cases, students under special circumstance
can ask for an extension, the extension requests are processed through the faculty for decision
by the Board of Trustees.
1.4 CHANGE IN PERSONAL IN FORMATION
Students should inform the OSA of any change in their personal data. OSA will make the
relevant changes in Osiris administration where internal departments and faculties can verify.
1.5 STUDENT ID
Students are only allowed to attend lectures, take examinations and participate in internships
or graduation projects when in possession of a valid Student ID. Certificate, Non-Degree
students need a special ID. If a student identification card has been lost, stolen, damaged or
if a student wants to replace the current picture, a new student identification card can be
issued upon payment of the re- issue fee of AWG 25,00 at the Office for Student Affairs.
1.6 UA E-MAIL
Every registered student will obtain an UA e-mail address. The UA will use this official e-mail
address to communicate with the student.
41.7 LECTURES, LEARNING AND PARTICIPATION
All lectures are conducted in English and are organized as interactive working sessions in which students
are expected to be prepared and actively participate in the class discussions. Students are therefore
advised to be prepared, have homework, readings, assignments, etc., completed, before coming to class.
Attendance and participation are vital elements of active student learning, and significantly enhance the
chances of successfully completing a course and the program. Active class participation and class
discussions are essential for completing all courses accounting for up to 20% of the final grade.
1.8 READING, SELF-STUDY AND LITERATURE
Each course will have a list of mandatory and recommended literature, either reader or text book. It is
important to order books and readers on time to have them for the start of the semester. Please note
that there can be a 3 to 4 weeks delivery time when ordering from the US and via internet.
For a module of for example 3 ECTS (European Credit Transfer System) it is required that students read a
minimum of 150 to 180 pages of literature. Most bachelor students read 5-7 pages an hour. 1
ECTS stands for 28 study hours. All students have 7 to 8 contact hours and 21 to 24 hours for reading, self-
study, assignments, exam etc. per 1 ECTS.
FHTMS uses US credits, three US credits equates to five ECTs, however the above formula still exists,
and a student should be looking to spend two to two and half times the classroom contact time studying
at home.
1.9 RESEARCH
This is a Bachelor of Science degree (B.Sc.) and therefore research is an integral part of the program.
The research line is visible in the curriculum courses such as Business Research Methodology (BRM1
and BRM2), Advanced Research Study (ARS), and Final Thesis (Capstone Project).
1.10 CLASS HOURS
Each course session is planned for 150 minutes, and in general, course sessions are provided once a
week (at three US credit hours per 16-week semester). Each course lecturer will provide the semester
and weekly course schedules to the students on the first day of class of each new semester.
1.11 COURSE REGISTRATION
Prior to the start of each semester students must register their courses in the Osiris application, managed
by the Office for Educational Affairs. FHTMS Freshmen and Junior students are automatically registered
for courses and must de-register if they so wish, with two weeks of the official start of the course. This
especially in the case of students who are Seniors and choosing electives, or for Freshmen and Juniors who
wish not to follow al six (6) courses offered in that semester. Students have up to a certain stipulated
deadline date to register for courses.
1.12 EXAMS
Per semester, students need to be registered for all exams they plan to sit. If a student has registered for a
course, they are automatically registered for the final exam. However, if they have not registered for the
course on time by the stipulated deadline date, they must register for the final exam of each course.
Stipulated time lines are set by the Office for Educational Affairs for those students to register via
Osiris for the final exams starting from ten (10) business days until three business days before the final
5exams. Students failing to register for final exams can be excluded from the examination. Students
are required to show their valid ID upon sitting the exam.
1.13 GRADING
The grading of all courses and assignments is based on the American (alphabetical) grading system.
The following grade and point system is applied in the bachelor program (see also individual course syllabi
for specific grading):
A 940 – 1000 points C 740 – 769 points
A- 900 – 939 points C- 700 – 739 points
B+ 870 – 899 points D+ 670 – 699 points
B 840 – 869 points D 640 – 669 points
B- 800 – 839 points D- 600 – 639 points
C+ 770 – 799 points F Below 600 points
FIGURE 1: GRADING
Students must maintain a Grade Point Average (GPA) of (at least) 2.50 during their academic studies. In general: A =
4 points; B = 3 points; C = 2 points; D = 1 point; F = 0 points. Students with an ‘F’ (fail) or a “D” for General
Education courses will need to retake the complete course. To graduate, students require a minimum GPA of
2.50.
1.14 DEGREE AND GRADUATION REQUIREMENTS
The degree of Bachelor of Science is bestowed upon students who fulfill the program requirements as
stipulated in the FHTMS rules and regulations.
1.15 WITHDRAWAL
The student in consultation with the Faculty Advisor will initiate the withdrawal process, which includes
the completion of the withdrawal form, which will be used in both Faculty and UA exit interviews.
1.16 DEFENSE FEE
Prior to students defending their thesis; the Final Defense fee must be paid, currently AWG. 150, this
amount must be paid to the account of the UA: Aruba Bank account number 60.12.1890, stating Faculty
and student number.
1.17 PARTIAL TUITION FEES REFUND
Depending on the time periods in which the student graduates, the student may qualify for a partial
refund of tuition fees. Students can contact the Faculty’s Dean directly.
In the event students, due to illness or other exceptional circumstances beyond their control are unable
to attend lectures for a minimum period of six months in the current Academic Year, they may be
entitled to restitution of one tenth of the tuition for each month in which they were unable to attend
the lectures. In the case where a student dies during the academic year, the heirs receive the refund.
1.18 FACULTY COUNCIL
Each faculty has its Faculty Council responsible for the education and research of the faculty. The
chairperson of the Faculty Council, elected by the full-time academic personnel, holds the title of Dean
of the Faculty. The Dean for FHTMS for academic year 2021-2022 is John J. Wardlaw, M. Ed. The
Faculty Councils are formed from all levels within a faculty, namely the academic personnel, both full
6and part time teachers, along with the non-academic (administrative) personnel and student body
representatives.
2 FACILITIES OF THE UNIVERSITY
2.1 OFFICE OF STUDENT AFFAIRS
For more information, contact us at osa@ua.aw or pass by our office. Tel: 5262200
2.2 OFFICE OF EDUCATIONAL AFFAIRS
The Office of Educational Affairs (OEA) is responsible for the educational administration of the
faculties. OEA uses OSIRIS (a Student Progress Tracking System) to support its administration
processes, such as registration for courses and exams and grade administration. You can get to OSIRIS
through the UA website and choose OSIRIS Student or download the OSIRIS App. We recommend
downloading the OSIRIS App on your phone so that you stay up to date with your grades, your
schedule and have easy access to registration for courses and exams. For more information, you can
e-mail us at oea@ua.aw. Ms. Corinna Bislip is the first contact person a t OEA as FHTMS Faculty
Administrator. She can be reached at corinna.bislip@ua.aw or at telephone 5262262.
2.3 RECEPTION
More information is available at info@ua.aw or via telephone number 5262290.
2.4 LIBRARY
More information is available at http://www.ua.aw/ua/getPagepage/library.html and by e-mail
library@ua.aw or by telephone 5262209, 5262208, or 5262207.
2.5 ICT FACILITIES
Computers
For more information apply at cc@ua.aw or at telephone 5262252.
Printing, Copying and Scanning
There is access to (mobile) printing, copying and scanning in the Library and in the Computer Room.
To copy and print you need the following:
• Username
• PIN code: available at the reception facilitates (FMD) or Computer Center (CC)
• Print credit: available at the reception
Student Email and Online Storage
Each student is assigned a university specific email address at the University of Aruba used for all UA
communication. The student has the option to use Google Drive: this is a cloud storage service with a
capacity of 30GB. This eliminates the need to use external storage devices such as USB sticks, minimizing
the risk for viruses and losing your data and syncing data on different machines. The data on Google
Drive is available from your smartphone, tablet or laptop. If there are any questions you can obtain
more information by cc@ua.aw or by phone at 5262200, extension 252 or extension 253.
72.6 LEARNING MANAGEMENT SYSTEM (LMS)
The faculty LMS offers a centralized online environment to create courses, assign and submit homework,
take assessments, collaborate with classmates, and analyze results. User ID and password are required to
use the platform and can be accessed here: http://stone.ua.aw/.
2.7 STUDY PROGRESS ASSISTANCE AND COUNSELING
The program rightfully prides itself on being student centered, and the development of student potential is
the unswerving focus of the faculty. Student monitoring, pro-active guidance, academic coaching and
mentoring all, play an essential role in ensuring that the student’s well-being and academic performance
are optimized and maximized.
The Academic Advisor assists students in their growth and development by formulating and constructing
meaningful educational plans that are compatible with their life goals. It is a continuous and consistent
process, which is built upon the basis of frequent, accumulated personal contact between advisor and
advisee. As the FHTMS is a student-centered faculty, it is part of our philosophy to provide sensitive and
thoughtful support to our students as they wrestle with the many choices open to them. The Academic
Advisor follows through and tracks the advancement of students.
In cases where the Academic Advisor cannot provide additional support and the students’ needs exceed
the scope of services available at the University, the Academic Advisor will make appropriate external
referrals for additional services. Additionally, he/she aids at-risk students.
Thus, the Academic Advisor adopts a holistic approach to the development of the student who is a self-
directed, motivated, responsible decision-maker and encourages the successful completion of degree
requirements and timely graduation. In the capstone phase internal supervisors are appointed to serve
as the official guides for students writing their thesis.
2.8 OFFICE OF INTERNATIONAL AFFAIRS - STUDYING ABROAD
For more information please contact us at oia@ua.aw or visit http://www.ua.aw/international/.
2.9 LIFELONG LEARNING @ UA
For more information contact at 526 2258 or email cll@ua.aw . For an overview of our upcoming
events please visit the University of Aruba’s website: www.ua.aw
2.10 QUALITY
The FHTMS faculty cooperates with the Center for Quality Assurance (CQA) to monitor and continuously
upgrade the quality of the program of study. This is achieved, amongst others, by means of evaluation of
the different courses of the curriculum by both students and lecturers.
2.11 IMPORTANT NOTICES
Important notices are communicated to the students via their UA e-mail address or placed on the university
announcement boards.
83 STUDENTS
3.1 STUDENT ORGANIZATIONS
The UA offers students the possibility to express their creativity. Studying at the UA offers a chance
to meet new friends and to gain new experiences. The current active student organizations are the Student
Council, Circle K service club, Parlamento Hubenil (UA), the Sport Club and the ZN-magazine- team.
3.2 STUDENT AWARD CEREMONY
The UA organizes an annual Student Award ceremony. This ceremony recognizes students that excel
in extra-curricular activities in cultural settings and in services rendered to the community. Students,
who are considered for the award, must have confirmed personal leadership capacities. More information
on this award can be obtained at osa@ua.aw or on Facebook.
3.3 DEAN’S HONOR LIST
Recognizes undergraduate students with a grade point average of 3.50 or higher (3.25 or higher for
Freshmen) earned on a minimum of 12 US credited semester hours.
94 FACULTY OF HOSPITALITY & TOURISM MANAGEMENT STUDIES (FHTMS)
The Faculty of Hospitality and Tourism Management Studies (FHTMS) recognizes the unique and strategic
contribution of the hospitality and tourism industry to the overall development of Aruba and the region. FHTMS
appreciates that an important element in this development is the need to develop strategic and dynamic
competencies in hospitality and tourism management to strive for excellence in the Aruban hospitality and
tourism industry.
4.1 FHTMS VISION
To be the number one choice of hospitality and tourism programs in the region.
4.2 FHTMS MISSION
To prepare students with the knowledge and skills needed to assume leadership roles and to be successful citizens
of character in the global hospitality and tourism industry and the community.
4.3 FHTMS PHILOSOPHY (VALUE STATEMENT)
FHTMS is founded on the principles of flexibility, responsibility, integrity, creativity, and sustainability, which serve
as a guiding educational philosophy, and reflects the values and beliefs of staff and students.
4.4 PROGRAM SUMMARY
Type of Program: Undergraduate, Bachelor Science
Length: Min. 3 years (Max. 5 years)
Entry requirements: High School or College Degree
GPA ≥ 2.50
SAT ≥ 1200 or 890 (2016 SAT) Find out more
Paper based TOEFL ≥550 = Online TOEFL ≥79/80 = IELTS score of 6.5
Find out more
Instructional
Language: English
Total Credits (ECT): Min. 108 USC / 180 ECT
Final Degree: Bachelor of Science (B.Sc.)
Exit requirements: Grade Average ≥ 2.50
Graduate Profile Graduates are developed to exhibit sound knowledge and skills in the domain
of hospitality and tourism and its social, economic, and environmental context
as well as strong personal skills including self-reflection, dexterity, and the
resilience to thrive in a dynamic industry.
Future Job Profile: Junior management functions in private and public sectors, in different
international business and organizations, including the following functions and
departments: Accounting, Banking, Foreign Affairs, Guest Services, Hotel
Operations, Human Resource Management, International Commerce,
International Finance, Policy & Planning, Marketing, Research & Development,
Sales, Time-share, Event & Convention Management.
Future Studies: Graduates are provided a strong academic and research background which
prepares them to pursue additional studies at the Master’s Level in Hospitality
10and Tourism and several related domains in The United States and Europe
(specific examples include: a Master’s Degree in Sports Management from the
University of Central Florida, a Master’s Degree in International Management
at Tilburg University, , a Master’s Degree in Innovation, Creativity, and
Leadership at City University in London, and Masters in Business Administration
at the University of Aruba). Do we need to give examples and if so do we add
more
114.5 ORGANIZATION & STAFF
The Dean and faculty members are responsible for assuring, developing and conducting high-quality
education and research, and providing business and community services. Each semester, different visiting
lecturers from the School of Hospitality, Retail, Tourism and Sports Management (USC) and the University
of Aruba (UA) provide undergraduate and graduate courses in the field of hospitality, tourism management
and international business. The Faculty of Hospitality & Tourism Management Studies consists of the
following members and CHE certified educators:
________________________________________________________________________
Dean John Wardlaw, M.Ed., CHE.
Dean and lecturer, Dean Wardlaw was born and bred in England, with close to 40 years of experience in
teaching and working in the hospitality and tourism industry. John earned a teacher’s certificate from De La
Salle College in Manchester (UK), a BA from the Open University (UK) and a M.Ed from LeHigh University in
Pennsylvania (USA). John merged his teaching and hospitality industry experiences when he joined the UA in
2007 as a lecturer in FHTMS, where he has taught a variety of subjects. Until becoming Dean in 2010 he was
the Faculty Advisor and Vice Dean.
________________________________________________________________________
Dr. Madhu Jadnanansing, PhD, RA, CHE
Vice Dean, Full-Time Lecturer and Researcher, Faculty Accreditation Officer. Ms. Madhu has over 27 years of
professional experience in the private and public sector in Europe and the Caribbean. She holds a doctorate
(PhD) degree in Management Sciences from University of Aruba/ University of South Carolina, a post-graduate
degree (post-doctoraal) in Financial Auditing (Register Accountant-RA) and master’s degree in business
economics, both from Vrije Universiteit, Amsterdam (Netherlands). In 2009 she joined the faculty as a full-
time professor lecturing and conducting research in Leadership and Management. Her expertise lies in the
Leadership area.
________________________________________________________________________
Thais Nierop-Kappel, MSc. CHE.
Academic Advisor, University lecturer, and PhD student, Ms. T has almost 20 years of experience in the
Hospitality Industry and Public Sectors both in Aruba and in the US. Mrs. Nierop received a bachelor’s degree
at Florida International University (USA) in Hotel and Restaurant Management, followed by a master’s degree
in business administration with an interest in International Business earned at the University of Colorado
Springs (USA). She has several years teaching experience and has been a full-time lecturer since 2006
specializing in Human Resources, Marketing, and Principles of Tourism.
________________________________________________________________________
Don Taylor, MSc, CPA, LLM. CHE, Attorney at Law
University lecturer and PhD student. Mr. Taylor is a Certified Public Accountant CPA with a post-graduate
degree from the University of the West indies, Mona Campus, with almost 20 years of experience in the
hospitality industry throughout the Caribbean. In addition, he has attended post- graduate seminars at
Harvard and Stanford Business Schools on Corporate Finance and Corporate Valuations. He is currently
pursuing his PhD with particular focus on financial systems and its impact on SMEs and SIDS.
_________________________________________________________________________
12Jo-Anne V. Croes, MA, CHE
University lecturer. Ms. Croes has 10 years of professional experience in the tourism and hospitality industry,
including digital marketing strategy; time- share sales and small business consulting. She holds bachelor’s
degrees in international hospitality management from Christelijke Hogeschool NoordNederland in
Leeuwarden (NL), and Business Information Technology and Communication from Hogeschool Rotterdam
(NL). She also has a master’s degree in international Leisure and Tourism Studies from the University of
North London (UK). Mrs. Croes teaches Information Systems, Guest Services Management, Timeshare
Management, Destination Marketing, Digital & Social Media Strategy and Introduction to Tourism Marketing.
Sue-Ann Lee, MSc
University lecturer, Ms. Lee has a Master of Science in Economics with interest in Business and Marketing
Management from the University of Groningen in the Netherlands. She has 10 years of experience working in
the tourism and culture industry in both the public and private sectors. Miss Lee lectures in the courses of
Introduction of Tourism Marketing, International Business, International Management, Hotel Operations and
Strategic Management. Her interests also include Sustainability and Entrepreneurship and Innovation.
________________________________________________________________________
Kimberly Grêaux, MSc, CHE
University lecturer . Ms. Grêaux is a PhD-student with a background in health promotion (Health Science).
Her research interest is implementation and continuation of health promotion interventions targeting an
unhealthy lifestyle. Kimberly has also a broad experience of teaching at the Maastricht University with
Bachelor as well as with Master students. Her teaching specialties are interactive sessions and combination
of the theoretical and practical aspects to learn new research skills.
________________________________________________________________________
Everick Rincones, MA
University lecturer (part-time). Mr. Rincones has a Master of Arts in Spanish Language and Culture and is
specialized in Applied Linguistics. He Graduated from the University of Utrecht in The Netherlands and has
researched in the areas of Language and Vocabulary Acquisition. Mr. Rincones has broad experience in
education, both in The Netherlands and in Aruba. Since 2001 he has taught Spanish at Colegio Arubano and is
also a mentor and thesis coach. He has also taught courses in Language and Communication at the Instituto
Pedagogico Arubano.
________________________________________________________________________
Rosabelle Illes, MSc.
University lecturer (part-time) and PhD student, Ms. Illes is a social and organizational psychologist, poet and
artist. She is currently completing her PhD in social psychology at the University of Leiden, where she conducts
research on conflict management. Her dissertation aims to provide mediators with effective mediation
techniques that may help to resolve value conflicts.
________________________________________________________________________
13Dr. Robin DiPietro, PhD
Visiting Professor Dr. DiPietro earned her Bachelor of Science degree in Business Administration and her Master
of Business Administration from the University of Nebraska-Lincoln. She then went on to get her Ph.D. in
Community and Human Resources from University of Nebraska-Lincoln as well. She has 20 years of restaurant
experience with a Burger King franchisee, Horizon Holding Inc. based in the Midwest. Since 2003, she has taught
at University of Central Florida, University of Nebraska-Lincoln, and University of South Carolina where she has
been since 2009. Her research areas include multi-unit restaurant management and human resource issues in
foodservice operations. She currently teaches Strategic Management, Training and Development, and
Advanced Foodservice Operations courses at the University of South Carolina.
________________________________________________________________________
Dr. James Hepple, PhD
Dr. Hepple currently serves as Assistant Professor with the Faculty of Hospitality and Tourism Management
Studies at the University of Aruba. His areas of expertise include tourism policy and development and tourism
destination marketing. Jim has broad experience of hospitality and tourism management within the Caribbean
having served for eight years as head of the Aruba Hotel and Tourism Association and prior to that as Director
of Tourism for Trinidad and Tobago as well as for Curacao. He was also special advisor to the Saint Lucia Tourist
Board and served as Deputy Director of Tourism for the Bahamas. He taught for a number of years at the tourism
campus of the University of the West Indies. His primary responsibility within the FHTMS is the MBA program
but also teaches at the undergraduate level
________________________________________________________________________
Gloria E. Vega, BSc, CHE
Gloria Vega was born in Medellin, Colombia and brought to Aruba when she was just two years of age. She
completed her education on the island and earned her Bachelor Degree at the University of Aruba. She is CHE
certified and is currently completing her MBA at the same institution, as well as her Teaching Certification at IPA.
Gloria worked in real estate, focusing on condominiums and international sales, and at the Aruba Tourism
Authority as the Cruise & Niche Market Manager. In her free time, she enjoys singing and performing, which has
helped her in her career development as an effective communicator. Gloria is fairly new to the educational
environment, having worked at Colegio EPI for just over three years, but is passionate, enthusiastic, focused and
committed to safeguarding and promoting education and the well-being of students at all times.
________________________________________________________________________
John Grigg BA
Born in Miami and raised in Virginia, John graduated from The College of William & Mary in 1980 (B.A.Government)
after spending a year working offshore (Gulf of México) between his sophomore and junior years.
After graduation, John joined the United States Peace Corps where he served in Ecuador (‘81-‘83) after intensive
language and cross-cultural training in Costa Rica.
Upon completion of his Peace Corps duties, John studied international business at the Monterey Institute for
International Studies with emphasis in finance and accounting. He was hired by Sherwin-Williams (‘84-‘88) as their
internal auditor for Latin America, based in México DF. John subsequently was appointed GM of Torres Mazatlán,
Sinaloa México before relocating to Aruba in August 1992, where he has worked continuously in the hospitality
industry. John spent 17 years at Sonesta/Renaissance Aruba, half of this time as the Director of Food & Beverage.
At present, John trains culinary, restaurant and engineering managers and staff in Food Safety as well as conducts
kitchen inspections on the island and looks forward to welcoming his fall semester students for his third year.
14__________________________________________________________________________________________
Monrick Croes, MA
Entrepreneur, Sommelier & lecturer, finished Bachelor's of International Hospitality Management at CHN
Leeuwarden The Netherlands, and obtained a Master of Arts in International Service Management in 2009. Opened
The Wine Room, wine bar and fine wine importer and distribution from 2012 till present, and finally.joined the
University of Aruba in 2018 teaching Restaurant Management for the Juniors and Wines, beer and spirits as an
elective for the Seniors.in 2018 also obtained a Sommelier Certification from WSET. (Wines & Spirits Education
Trust.
________________________________________________________________________
Christie Mettes, MSc.
University lecturer (part-time) and project coordinator for Metabolic Foundation. Mrs. Mettes has a master's
degree in environmental science from the sustainable development program at Utrecht University. She has been a
part-time lecturer at the University of Aruba since 2017. As project coordinator for Metabolic Foundation, she has
worked in Chiang Mai, Thailand, Kingston Jamaica, and since 2016 has been based in Aruba where she works on
plastic recycling and digital fabrication
154.6 IMPORTANT DATES
Program
Fall Semester 2021 - Start August 09, 2021
Final Exams Fall 2021 In the week of November 22, 2021
Spring Semester 2022 - Start January 10, 2022
Final Exams Spring 2022 Starting in week of April 25
Industry Orientation 2022 From May 2 to June 11, 2022
* Dates of exams *subject to change
Holidays and Vacation
Winter Break 2021 December 20, 2021 to January 7, 2022
National Betico Croes Tuesday, January 25, 2022
Carnival Monday February 28, 2022
National Flag & Anthem Day Friday, March 18, 2022
Good Friday April 15, 2022
Easter Monday April 17, 2022
Kings Day Wednesday April 27, 2022
Labor Day Sunday, May 1, 2021
Ascension Day May 26, 2021
FIGURE 3: IMPORTANT DATES
165 BACHELOR PROGRAM
The Hospitality and Tourism Management program is an interdisciplinary scientific study, which
culminates in a Bachelor of Science (B.Sc.) degree. This 3-year1 program provides students with a
scientific, research-based undergraduate program emphasizing business principles and management
theories of the hospitality and tourism industry.
The bachelor program prepares students for management careers in a wide array of (national and
international) service industries in both public and private sectors, with an emphasis on hospitality and
tourism. The program provides both the academic preparation and practical experiences focused on
comprehensive academic, professional and community-based learning that students will need to enter
and succeed in the hospitality and tourism industry (see Figure 4).
The objectives of the academic learning experience focus on developing key ‘competencies’ and enables
students to:
- Develop a comprehensive body of knowledge, skills, (self-learning) abilities, and professional
attitudes in hospitality and tourism management;
- Comprehend the multi-disciplinary, multi-sectorial, and multi-national nature of
management in the international hospitality and tourism industry;
- Develop capabilities to identify opportunities and challenges in the hospitality and tourism
industry; comprehend the complexity and multi-faceted nature of opportunities, challenges,
problems, and solutions in the hospitality and tourism industry; and integrate and apply multiple,
sound and creative management techniques in responding to those opportunities and challenges;
- Apply scientific and theoretical principles of international business, policy development and
strategic management to the hospitality and tourism industry;
- Develop and apply scientific research capabilities, including the theoretical principles and hands-
on experience with fundamental and applied research
- Develop, apply and evaluate analytical and reflective competencies in problem-solving and
solution- finding;
The professional learning experience focuses on enabling students to:
- Develop personal potential (self-awareness) and realize personal growth (self- actualization)
for enriched personal and professional lives;
- Develop a system of personal beliefs, attitudes, and behaviors based on sound ethics that lead
to civic and social responsibility;
- Examine their culture (including history and heritage) and (social, political and natural)
environment, and develop an understanding of cultural identity, social diversity, and sustainable
development;
- Develop the skills and abilities for sound scientific analysis and synthesis (in management
problem-solving/solution-finding);
- Develop and apply scientifically based and academically-suitable communication skills
(verbal and non-verbal);
- Develop the skills and abilities for effective interpersonal and cross-cultural communication.
1
The official stipulated time to complete the program is a minimum of 3 (three) years, or the equivalent of 6 (six) semesters, including a
management traineeship of at least 4 (four) months.
17Community-based learning enables students to:
- Apply scientific and professional learning experiences in structured and unstructured field
practices (i.e., the community and business), and critically reflect on these experiences and
practices;
- Explore and discover new professional and personal learning experiences in t h e field, and
critically reflect on those experiences and practices;
- Develop the requisite body of knowledge, skills, abilities and attitudes necessary for
continuous (life-long) learning, further professional and personal growth, and to be a productive
and ethically/socially responsible professional in the hospitality and tourism industry; and
specified as a member of society.
Learning
Experience Educational Focus Program Components
Academic Core Curriculum Hospitality and Tourism Management Principles
Operations of Hotels and Restaurants
The Legal and Economic Environment
HR and Marketing
Ethics
Leadership
Facility Management
Capstone project
__________________________________________________________________________________________
Professional General Education Psychology
Business Communication
Business Research Methodology
Environmental Science
Facility Management
Community Field Education Community Engagement Program
Management Intern Traineeship
FIGURE 4: LEARNING EXPERIENCE, EDUCATIONAL FOCUS AND PROGRAM COMPONENETS
The core curriculum encompasses hospitality and tourism management principles and fundamentals.
These components reflect the different (functional) business domains and (sub-) sectors and focus on a
myriad of theoretical disciplines and foundations, ranging from economics, psychology, marketing,
management science, to organizational studies, political science, and sociology. The core curriculum
provides students with the basic scientific principles and building blocks for academic development,
rigorous scientific reflection and industry applications. Mandatory content areas are included in several
courses covering Leadership, Ethics, Financial and Strategic Management and Facility Management and
the capstone project which is a culminating experience combining the field experience Management
Intern Traineeship (MIT) with research and thesis writing.
The general education introduces students to a broad range of social and intellectual pursuits, to equip
them with the analytical, emotional and expressive skills required to engage in those pursuits, while
developing their ability to think critically and creatively. General education program components include:
- Psychology
- Business Communication (COM): English, Spanish, Business Communication
- Business Research Methodology (BRM): Introduction to Business Research Methodology 1 and
Business Research Methodology 2
- Environmental Science (ENV): Environmental Science & Management
18Field education is a learning experience for students in the community or business, which gives the
opportunity for public and private organizations to provide structured learning experiences that develop
professional competencies. Field education and community-based service learning is a process that allows
students to meet academic standards in a hands-on, real-life environment, while also developing
employability skills and career awareness. Field education consists of industry orientation, community
development projects, and a research intern/management traineeship.
5.1 PROGRAM OVERVIEW
The bachelor program in Hospitality and Tourism Management is structured in three years (see Figure
5 for a graphical overview of the complete program). Each year is divided in two semesters (Fall and
Spring) and a summer period. Each semester students normally follow six (6) courses; on average 18
US credits or 30 European credits. Each course or field activity consists of weekly contact hours and
self-study hours. The total number of hours provides an indication of the number of credits (USC:
United States Credits and ECTS: European Credit Transfer System).
The Freshman year provides a basic introduction to Hospitality and Tourism Management; it provides
the general foundation for the junior year. All general education courses are provided in the first and
second year.
Freshman courses are often mandatory prerequisites for second-year courses, students will not be able
to follow a second-year course, if students have not completed the required first-year pre-requisite
course. Please contact the administration for further information regarding the prerequisites.
Students advancing to the second year must meet the following criteria:
- To demonstrate mastery of the scientific basics: 50% of the core curriculum must be
completed successfully;
- Demonstration of mastery of general competencies: at least 50% of all general education
courses must be completed successfully;
- A minimum grade point average (GPA) of 2.50.
The Junior year provides students with the opportunity to develop specific competencies in different
professional areas and enables advancement in key areas of tourism management and international
business.
Students advancing to the Senior year must meet the following criteria:
- Demonstration of mastery of the scientific basics: at least 75% of the core curriculum must
be completed successfully;
- Demonstration of mastery of general competencies: 75% of all general education courses
must be completed successfully;
- A minimum grade point average (GPA) of 2.50.
During the final semester of the third year, students conduct their final management traineeship while
writing and defending their final scientific (bachelor) thesis. Students need to complete all core and
general education courses before starting with their final management traineeship.
19GRAPHICAL OVERVIEW OF BACHELOR PROGRAM
Fall 1 USC EC Spring 1 USC EC
Principles of Hospitality &
3 5 Financial Accounting (C) 3 5
Tourism Management (C)
Introduction to Hospitality & Introduction to Human Resource
3 5 Management (G) 3 5
Tourism Marketing (C)
Environmental Science (G) 3 5 Law & Ethics in Hospitality 3 5
Business Economics (G) 3 5 Psychology (G) 3 5
Spanish Composition (G) 3 5 Org. Fund. International Business 3 5
Business Communication (G) 3 5 Business Research Methodology I (G) 3 5
Total 18 30 18 30
Summer Industry Orientation 5
Fall 2 USC EC Spring 2 USC EC
International Management 3 5 Restaurant Management 3 5
Managerial Accounting 3 5 Strategic Management 3 5
Leadership & Ethics 3 5 Information Systems 3 5
Time Share Management 3 5 MICE Industry 3 5
Hotel Operations 3 5 Facility Management 3 5
Business Communication 2(G) 3 5 Business Research Methodology II (G) 3 5
Tot al 18 30 Total 18 30
Fall 3 USC EC Spring 3
Advanced Research 6 10 Management Internship: 18 30
Study* (Incl. literature Bachelor Thesis
review and research
proposal for Bachelor
Thesis)
Electives: Choose four
Cruise Line Management 3 5
Entrepreneurship 3 5
Destination Marketing 3 5
Public Speaking 3 5
Wine Beer and Spirits 3 5
Food Safety 3 5
Tourism Geography 3 5
Total 18 30 Total 18 30
FIGURE 5: PROGRAM OVERVIEW BACHELOR
G= General Education course
C = Core Curriculum course
205.2 ENTRY & APPLICATION REQUIREMENTS
Students wishing to apply for the Bachelor program should comply with the following minimum
requirements:
- A High School Degree or College Degree;
- A GPA (Grade Point Average) of at least 2.50 or a numeric grade average of ≥ 7.0;
- A ‘Propaedeuse’ degree or the equivalent of a Freshman year with a grade point average of
≥ 2.50, or a numeric grade average of ≥ 7.0;
- A SAT (Scholastic Aptitude Test) score of ≥ 1200 or 890 or equivalent;
- A TOEFL (Test of English as Foreign Language) score of ≥ 550 paper-based test (pbt), 79-80
internet-based test (ibt), or IELTS ≥ 6.5.
215.3 COURSE DESCRIPTIONS
FRESHMAN COURSES (FALL)
ENVIRONMENTAL SCIENCE (G) – CHRISTIE METTES
This course provides a sojourn into environmental science and some business
Course synopsis environmental management principles. A wide range of topics and questions will
be addressed, introducing the various areas of environmental science and
environmental protection.
PRINCIPLES OF HOSPITALITY & TOURISM MANAGEMENT (C) – THAIS NIEROP
This course introduces the basic concepts, tools, and techniques of hospitality and
Course synopsis tourism management. It includes an introduction to the hospitality and tourism
industry, the effects on society, and current developments in the field. In part one
we will look at the global impact of tourism, a history of travel, and career
opportunities. Part two looks at the governmental and private organizations that
provide services, products, and destinations for travelers. In part three, students
learn about travel motivation, travel behavior, and the sociology of hospitality and
tourism.
INTRODUCTION TO HOSPITALITY & TOURISM MARKETING (C) – SUE-ANN LEE
This course explains marketing concepts, the how and why of everyone’s role in
Course synopsis marketing, and shows how they apply to real-life situations. Part 1 introduces you
to the concept of hospitality marketing and its importance. Part 2 helps you
understand the role of consumer behavior and how it affects the marketing
environment. And part 3 identifies and explains strategies for promoting products
and the various distribution channels.
BUSINESS ECONOMICS (C) – DON TAYLOR
This course provides a general introduction to the principles and theories of
Course synopsis economics. It incorporates the study of macroeconomics and microeconomics and
discusses the role and relevance of economics in contemporary societies. The
course focuses on operating conditions of companies that seek to minimize
costs and maximize profits; and presents the latest ideas on maximizing firm value.
BUSINESS COMMUNICATION (G) – ROSABELLE ILLES
This course is designed to teach the basic language use, writing mechanics, and
Course synopsis the principles of English composition. The intent is to equip students with the
English language proficiency required to communicate effectively across the entire
range of linguistic environments—academic, professional, cultural, commercial,
personal and social—encountered in the International business and Hospitality and
Tourism Industry. T h e m ain focus will be on the area of business communications.
SPANISH COMPOSITION (G) – EVERICK RINCONES
The focus in this course will be on the assessment and improvement of the
Course synopsis proficiency in the Spanish language. The attention will be on the listening, reading,
writing and speaking skills as part of the communication skills. Spanish grammar
and specific vocabulary will also be part of the course
22FRESHMAN COURSES (SPRING)
ORGANIZATION FUNDAMENTALS OF INTERNATIONAL BUSINESS (C) – SUE-ANN LEE
In this course, students will be introduced to the theoretical
Course synopsis principles and scientific design of organizations in international
business. Emphasis will be placed on the forces within the
international business environment that affect organization
effectiveness.
LAW & ETHICS IN HOSPITALITY (C) – DON TAYLOR
This course is designed to acquaint students with the legal aspects of
Course synopsis the hotel, food and travel industry. We will study the court system
and basic legal principles governing the hospitality industry, with
specific attention to hospitality business structures, innkeeper-guest
relationships and the duty owed to each other: and emerging areas
of concern in contracts, torts, civil and property rights law, and
insurable risks.
INTRODUCTION TO HUMAN RESOURCE MANAGEMENT (C) – THAIS NIEROP
People are one of the main assets in any professional service industry,
Course synopsis including hospitality, tourism and travel. In this course, students are
introduced to the basic concepts and principles of human resource
management in tourism companies. This course is intended to
provide students with a basic understanding of the different activities,
tasks and functions of the personnel function and human resource
management in organizations.
FINANCIAL ACCOUNTING (C) – DON TAYLOR
This course examines the conceptual framework of Financial
Course synopsis Accounting and how Accounting is applied to the hospitality industry.
It starts off with basic book keeping entries, to trial balance and financial
statement preparation (income statement, balance sheet and cash
flows) and includes financial statement analysis.
PSYCHOLOGY (G) – ROSABELLE ELLIS
This course provides a general introduction to the various areas of
Course synopsis psychological theories. A wide range of topics and questions in the
field of human behavior will be addressed and at the end of this
course students will have a basic understanding of concepts used in
studying the behavior and mental processes of human beings.
BUSINESS RESEARCH METHODOLOGY 1 (G) – KIMBERLY GREAUX
This course provides introduction to research methodology. It
Course synopsis discusses the basic principles and processes of (scientific) research,
and its applicability to solving business and management problems.
Classes focus on both theory and practice of designing and conducting
research and discuss different examples.
23JUNIOR COURSES (FALL)
BUSINESS COMMUNICATION 2 (G) – ROSABELLE ILLES
This course covers theory and practice of verbal (oral and written) non-
Course Synopsis verbal communication in organizational settings. Sessions will address the impact
of globalization, new communication technologies, and cultural diversity on and
organizational/customer communication.
MANAGERIAL ACCOUNTING (C) – DON TAYLOR
This is a core course that introduces students to the conceptual underpinnings of
Course synopsis internal accounting information. It examines the usefulness of internal reports as
well as the types of management reports and how they assist in driving the company
forward and achieving its financial goals. Topics include cost volume profit analysis,
marginal costs and detailed financial statement analysis. It combines the concepts
of financial accounting and business economics and goes somewhat further at the
micro level in terms of analysis
HOTEL OPERATIONS (C) – SUE-ANN LEE
This course addresses the basic principles of operating a lodging facility, which
Course synopsis includes accounting, housekeeping, engineering, front desk, food and beverages
and guest services functions.
INTERNATIONAL MANAGEMENT (C) – JAMES HEPPLE
Students will gain a general overview of the process and effect of globalization in
Course synopsis contemporary business, along with an introduction to theories, concepts and skills
relevant to managing effectively in today’s global environment. Specifically,
students will learn to describe and explain the linkages between strategy, culture
and leadership in international management.
LEADERSHIP & ETHICS MANAGEMENT (C) – MADHU JADNANANSING
This course gives an insight into the phenomena of ethical leadership and
Course synopsis integrates recent ideas and applications on the subject. Packed with interesting
examples of real world leadership, this course helps the student develop an
understanding of theory while acquiring the necessary insights to become effective
ethical leaders.
TIMESHARE MANAGEMENT (C) – JO-ANNE CROES
This course deals with the assessment of sales tactics and organizational tactics
Course synopsis as employed in vacation ownership properties. The course will also review the
areas of Finance, Human resources, Guest Services, Exchange companies, and
Operations.
24JUNIOR COURSES (SPRING)
RESTAURANT MANAGEMENT (C) – MONRICK CROES
This course is designed to explore, challenge, and refine principles of professional
Course synopsis service management in any service company (public and private). Students will
read, observe, and discuss a broad selection of materials on the topic, and then
apply the concepts involved to their own service experience.
FACILITY MANAGEMENT (C) – JOHN WARDLAW
This course is designed to introduce hospitality and tourism students to the
Course synopsis world of Facility Management. Giving them a basic understanding of the scope
and impact facility managers have on business along with an introduction to
some of the tools available to the facility managers.
STRATEGIC MANAGEMENT (C) – MADHU JADNANANSING
This course will introduce students to the theoretical principles of the strategy
Course synopsis process. By the end of the course students will be able to diagnose an
organization in terms of its design and effectiveness and recommend changes that
will improve the performance of the organization.
MEETINGS, INCENTIVES, CONVENTIONS AND EVENTS INDUSTRY (C) – JO-ANNE CROES
This course reviews the industry, organization and execution of meetings, (travel)
Course synopsis incentives, (business) conventions and (tourism) events. It covers the roles of
organizations and people in the business enterprises that comprise the industry.
BUSINESS RESEARCH METHODOLOGY 2 (G) – KIMBERLY GREAUX & ROSABELLE ILLES
This course builds forth on Business Research Methodology 1
Course synopsis and advances on the data collection and data analysis of quantitative and
qualitative research design. Students will learn to work with a quantitative data
analysis software (SPSS) and a qualitative data analysis software (NVivo).
INFORMATION SYSTEMS (C) – JO-ANNE CROES
This course introduces students to the world of information systems,
Course synopsis and the vital and varying role it plays in management. The course is divided
into two modules; one module introduces management through the lens of
technology, examining its role in promoting innovation and organizational
competitiveness across a variety of industries and firms. The other module
engages students in an innovative educational experience. The Google Online
Marketing Challenge (GOMC) is a global competition with the opportunity to
create and execute online marketing campaigns for real businesses or
nonprofit, helping students build digital marketing skills.
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