2019 STUDENT HANDBOOK - Academy English Business Teacher Training Tours - Phoenix Academy
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PHOENIX
Academy
• English
• Business
• Teacher Training
• Tours
2019 STUDENT HANDBOOK
Perth, Western Australia
2014 v5
Page 1
WELCOME MESSAGE FROM PHOENIX ACADEMY
Welcome to Perth, Western Australia - the Gateway to Australia, a city with an enviable climate and
friendly, safe environment.
And welcome to Phoenix Academy! Established in 1989, Phoenix is a fully Australian owned and operated
family business.
Phoenix Academy is one of Australia’s largest and most prestigious institutions. Phoenix is located in West
Perth, 10 minutes from the Perth CBD and 25 minutes from Fremantle.
Phoenix Academy is a friendly and vibrant college with a staff of well-qualified and
experienced teachers.
Phoenix caters to students from all over the world and currently we have students
from over 40 countries (40% Asian, 15% African, 30% European, 15% South American,
Australian & Indian). Phoenix is the ideal choice for those students who are looking for
that extra special learning experience.
Robynne Walsh
Principal
MANAGING DIRECTORS’ MESSAGE
At Phoenix Academy we are dedicated to excellence by offering a personal service to you, the student,
and through the development of a caring learning environment.
On arrival and throughout your study we encourage you to discuss your interests and needs with our
friendly staff who will be on hand to help you with any question, problem or issue you might have
while you are a student at Phoenix. In addition to the dedicated administration team, you will find
your teachers are highly qualified and experienced. Because of the small class sizes, our teachers have a
personal knowledge and interest in your needs.
We challenge you to achieve your full potential personally, professionally and as a future
contributor to your community and to join us in our commitment to achieving the
highest possible standard in whatever you choose to do.
BrianWalsh
Brian Walsh
Managing Director
Managing Director
Disclaimer: The information contained in this document was correct at the time of publication but the Academy reserves the right to make
subsequent changes. Phoenix Academy reserves the right to change it’s fees at any time without notice.
Page 2
INDEX Page Student Services 18
Accommodation
Introduction and Index 3
Where can I buy lunch
Making the Journey to Australia 4 Wifi Hotspot (On Campus)
Arriving in Australia Internet Access (On Campus)
What to Bring The Adventure Centre
Quarantine
Wildlife Trade Student Counselling 21
Western Australia 5 School Rules & Regulations 21
Cost of Living School Policies 23
Perth
Assessments 24
Living in Perth 6 Complaints and Appeals 24
Public Hospitals 8 Refund Policy 25
Your rights and responsibilities 8 Student Misconduct Policy 26
Phoenix Information 12 Phoenix Course Timetables 27
Where are we General English Course
Orientation day New Generation English
What Happens in Class? Cambridge Examination Courses
Books
High School Preparation &
Who to See on Campus 14 Young Learners Program
Campus Map 15 Diploma of Business
Phoenix Academy Staff 16
INTRODUCTION
This guide is designed to introduce you to the Academy and to assist you in making a transition from
your own country to life in Australia. Specifically this booklet will inform you about the range of services
available, both on and off campus. While this guide covers many important matters, there will be aspects
of Australian life that can only be learned through the experience of living and studying here. Phoenix
Academy has many people who are happy to assist you in settling into your new environment.
Page 3
MAKING THE JOURNEY TO AUSTRALIA
Arriving in Australia
All students who are studying at Phoenix Academy, have the option of being met at the
airport by a Phoenix representative (there is a section on the application form which you
need to fill out). Our representative will meet your flight and take you to your permanent
or temporary accommodation in Perth. If you have not yet advised us that you would like
to be greeted at the airport upon arrival, please contact Ms Jessica Gorman the Registrar, at
admissions@phoenix.wa.edu.au
What to bring
We do not suggest students bring large amounts of cash with them for safety reasons, however it will be
necessary to bring a certain amount of cash with you until you have settled in. Approximately AUD$300 in
cash should suffice for the first few days until you can access your bank account. It is recommended that
you bring either traveller’s cheques or bank drafts from your home country. The cost for cash advances on
credit cards is very high in Australia, so a credit card is only recommended for emergencies. We will assist
you with providing the documentation you need to open your bank account.
Perth is well known for its Mediterranean climate with hot dry summers and cool winters. Although days
can be warm, the evenings can get cool. November to April are our warmest months and temperatures
can range from 22 – 35°C. May to October are cooler months in Perth with temperatures of 7-20°C. Visit
http://weather.news.com.au for a weather update.
Clothing:
• Lighter clothing for summer months: jeans, t-shirts and shorts
• Jumpers/sweaters for cooler evenings and winter
• A variety of footwear
• Bathers/swimwear (if you like to swim)
• Professional clothing if you are participating in the Internship program or Work Experience.
• Covered shoes for Job Club and all other work programs
Electrical goods are all available in Australia, so you can buy anything you need once you arrive. If you
would prefer to bring your own electrical appliances, please be aware of excess baggage costs when you
are checking in. In Australia, we use Australian standard 240V, therefore, you may require an adaptor to use
electrical appliances from your home country. These are easy to find in Perth and are reasonably priced.
Quarantine
Australia’s remoteness has created an environment unlike any other on Earth. Quarantine helps protect
it. Food, plant material and animal products from overseas - including many common souvenirs - could
introduce pests and diseases into Australia, devastating our valuable agricultural and tourism industries
and damaging our unique environment. The Australian Quarantine and Inspection Service (AQIS) provides
quarantine inspection services for the arrival of international passengers, cargo, mail, animals and plants
or their products into Australia, and inspection and certification for a range of animal and plant products
exported from Australia. For further information, log on to the Quarantine website at www.aqis.gov.au.
Wildlife trade
Trade in endangered and threatened (animal and plant) wildlife and native Australian wildlife is strictly
regulated. It may be illegal to take them out of, or into, Australia. All permits must be obtained before you
leave or enter Australia. Severe penalties apply for offences against the Wildlife Protection Act. If you have
any questions regarding the wildlife trade please contact:
Environment Australia
Phone: (61 2) 6274 1900
Fax: (61 2) 6274 1921
Email: wps@ea.gov.au
Page 4
Other important laws you need to be aware of:
• You need to be 18 years or over to drink alcohol or buy cigarettes.
• It is illegal to purchase, sell or take prohibited drugs.
WESTERN AUSTRALIA
Cost of Living
The living costs is estimated at around $250AUD per week for international students in Perth,
depending on individual circumstances and accommodation preferences. This is well below
the Australian average of $320 per week and significantly lower than the living costs in
Sydney and Melbourne. For more information please visit the Perth Education City website at
studyperth.com.au/live-perth/living-expenses
Perth - The City
Perth is the capital of the state of Western Australia. It is a cosmopolitan city and the chief commercial,
cultural and administrative centre of the state. It is a safe city with a high standard of living.
Perth offers a friendly and relaxed atmosphere with many
highlights including:
• Wide range of restaurants, reflecting Perth’s multicultural
atmosphere
• World class sporting facilities
• Efficient public transport system
• Accessible distance from diverse Australian environments
including wine-growing areas, scenic coastal districts ideal
for surfing, wind surfing and diving, and ‘outback’ desert country
• Some of the best beaches in the world
• The picturesque Swan River
• Numerous parks and wetlands, including the famous Kings Park
Please refer to the Tourism Western Australia website for more helpful information at
www.westernaustralia.com
Fremantle
Fremantle is the port of Perth, only 20 minutes by train from the Perth Central Business District (CBD).
Fremantle has a romantic feel of the yesteryear. You can easily soak up the vibrant mix of cultures in this
working port city. Fremantle is unique for its heritage architecture and artistic cosmopolitan atmosphere.
Fremantle is blessed with many galleries and typical “Aussie” pubs. You will also find fantastic alfresco cafés
and an extensive range of dining options.
Fremantle has been described as the world’s best-preserved 19th century seaport. In order to familiarise
yourself with Fremantle it is suggested that you take one of its tram tours. This is an opportunity to see
Fremantle’s main sights and to quickly decide which places you would most like to see. The tram driver will
explain the different areas to you and you will quickly get your bearings of the lively city of Freo.
Activities not to miss when visiting Fremantle:
Fremantle Markets – boasts a variety of bargains and souvenirs along with various other stalls. The markets
are open Fridays 9am to 9pm, Saturdays 9am to 5pm, Sundays and Monday Public Holidays 10am to 5pm.
Convict Buildings – including the Round House building which is the state’s oldest building (dating back
to 1831).
Fremantle Prison – receiving its first prisoners in 1855 and built by the prisoners themselves, you can have
a tour of this historical, now unused prison, which is said to be haunted. These tours are also run at night
to add to the fright!
Page 5
Maritime Museum – see Australia’s earliest shipwrecks and tales of exploration, shipwreck and mutiny at the WA Maritime Museum. Open daily 9.30am to 5pm. Admission is $5 for concession card holders and $10 for adults. Fishing Boat Harbour – always a favourite destination for locals and tourists, the Harbour has a wide range of attractions available including highspeed boat rides, restaurants , coffee shops and a tranquil harbour tour. Don’t miss out on the famous Freo Fish & Chips! * There is a FREE city clipper (bus service) in both Perth and Fremantle LIVING IN PERTH Shopping Normal Shop Trading Hours 8.30am – 5.30pm Monday to Friday 8.30am – 5.00pm Saturday 11.00am - 5.00pm Sunday Extended Shopping Hours Every Thursday shops in the suburbs are open until 9.00pm. Late night shopping in the city is on Friday until 9.00pm. City stores and Fremantle are open from 11.00pm to 5.00pm each Sunday. ATMs and EFTPOS ATM, or Automatic Teller Machine. These are machines operated by a bank or credit union which dispense money and allow limited transactions 24 hours per day. They are conveniently located at banks and shopping centres and allow access to cash both during and outside business hours. EFTPOS, or Electronic Funds Transfer at Point of Sale. A small machine located in most shops allows you to use a credit card or bankcard to purchase goods. You can also withdraw cash if you have a card which is linked to your savings (or other) account(s). EPOS EPOS, or Electronic Point of Sale differs from EFTPOS by allowing you to deposit money (eg into a bank account or credit card) as well as withdraw money. Unlike EFTPOS, an EPOS deposit or withdrawal gives you a balance of the account upon completion of the transaction. Your credit cards and bankcards are valuable. Keep them in a safe place! Banking For students who are intend to remain in Australia for some time, it makes sense to open a bank account here in Perth. In order to open a bank account in Australia, overseas students need to provide written confirmation of their enrolment at their educational institution, their student card as well as their passport. It normally takes a week or so for bankcards to be mailed to the applicant. There are many banks students can choose to use and different banks offer different services, so it pays to ‘shop around’. Banks located near the campus are: National Australia Bank Commonwealth Bank Bankwest Page 6
Sun Awareness
The Western Australian sun is quite warm. To avoid sunburn and skin damage take the following steps:
• Before you go outside on a hot day apply SPF 15+ broad spectrum, water-resistant sunscreen to all
areas except those that will be covered by highly protective clothing all the time you are outside.
• Make sure you take extra SPF 30+ sunscreen, and a broad brimmed hat along with you when you go
out for the day.
Transportation
The easiest and cheapest way to get to class every day is by using Perth’s train and bus system. Students
usually travel between homestay and school by public transportation.
SmartRider is Transperth’s smartcard electronic ticketing system. It uses a plastic, credit card sized card
that you can add value to and then use to pay your fare on any Transperth bus, train or ferry.
Students can also apply for a Phoenix Club Card / SmartRider card every Tuesday and Thursday at 2pm in
the Student Service Office. High School Preparation students can apply at 3pm.
Perth city has a free Central Area Transit Zone bus service. This service operates within these two areas at
no cost, usually every 15 minutes. Students in Western Australia are also able to receive over 50% discount
on public transport with their student cards. Please present your card to the bus driver or conductor to
receive this discounted fare.
Emergencies
In the case of an emergency, telephone 000. This will put you in contact with the police, fire and
ambulance services.
Etiquette
Smoking is not permitted in public buildings or on public transport. Smoking is not permitted in
restaurants. If you wish to smoke in someone’s house, it is good manners to ask permission. Do not be
offended if the owner asks you not to smoke in the house.
Chewing gum and eating food noisily or with the mouth open is bad manners in Australia. Sniffing and
spitting are also habits not appreciated by Australian people.
Food
Australians normally eat cereal, toast, fruit, yoghurt or juice or something similar for breakfast. Lunch is
usually a light meal – a sandwich or something takeaway – while dinner is the main meal of the day. This
will normally consist of a main course followed by dessert or fruit. People in Australia usually sit down to
dinner between 6.30 and 7.30pm. Many people drink tea or coffee between meals and sometimes they
will have a snack for morning or afternoon tea.
Leisure and Sporting Activities
The pleasant climate and beautiful environment provide numerous opportunities for leisure and sporting
activities.
Participating in sporting activities is very popular in Australia and there are excellent public facilities for
sport in Perth. There are swimming pools, ovals, tennis and squash courts, leisure centres, basketball
courts, golf courses, beaches etc. Many Australians play and watch sport on the weekends and overseas
students will have the opportunity to discover many new and exciting sports. Playing sport is a good way
of meeting people and making friends.
Nightlife and Other Events
Of course, there are numerous cinemas, bars, pubs, cafes and restaurants for those who enjoy the nightlife.
Phoenix also has staff members who organise trips and events for overseas students providing them with
yet another opportunity for meeting people and visiting some of our popular tourist destinations.
Page 7
Making Friends
Australians are generally friendly and sociable. Most people are keen to meet students from overseas
and you will quite often be invited to their homes for a meal or barbeque. You will also meet and make
friends with other students from all over the world at Phoenix and you will go out with them too.
Telephones and Internet Access
All homes in Australia have a telephone and mobile phones are very popular. Many Australian homes
also have computers and Internet access is inexpensive and easily arranged. There are also Internet
facilities on the campus that are freely available to students.
PUBLIC HOSPITALS/MEDICAL CENTRES/DENTIST
Sir Charles Gairdner Hospital Sonic Health Plus Fiona Stanley Hospital
Hospital Avenue, NEDLANDS WA 580 Newcastle Street, LEEDERVILLE 102-118 Murdoch Dr,
6009 WA 6007 Murdoch WA 6150
Ph: 9346 3333 Ph: 9328 5233 Ph: 6152 2222
Royal Perth Hospital Roselawn Dental Surgery
Wellington Street, PERTH WA 6000 348 Oxford Street, LEEDERVILLE WA
Ph: 9224 2244 6007
Ph: 9444 1551
King Edward Memorial Hospital Princess Margaret Hospital for Children
(for Maternity and Women) (Children only)
374 Bagot Road, SUBIACO WA 6008 Roberts Road, SUBIACO WA 6008
Ph: 9340 2222 Ph: 9340 8222
YOUR RIGHTS & RESPONSIBILITIES AS A STUDENT
(STUDENT VISA HOLDERS)
The ESOS Framework - Providing quality education and protecting your rights
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding
place to study. Australia’s laws promote quality education and consumer protection for overseas students.
These laws are known as the ESOS framework and they include the Education Services for Overseas
Students (ESOS) Act 2000 and the National Code 2007.
Protection for overseas students
As an overseas student on a student visa, you must study with an education provider and in a course that
can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at
http://cricos.education.gov.au. CRICOS registration guarantees that the course and the education provider
at which you study meet the high standards necessary for overseas students. Please check carefully that
the details of your course − including its location − match the information on CRICOS.
Your rights
The ESOS framework protects your rights, including:
• your right to receive, before enrolling, current and accurate information about the courses, fees,
modes of study and other information from your provider and your provider’s agent. If you are
under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for
your accommodation, support and welfare.
• your right to sign a written agreement with your provider before or as you pay fees, setting out the
services to be provided, fees payable and information about refunds of course money. You should
keep a copy of your written agreement.
• your right to get the education you paid for. The ESOS framework includes consumer protection
that will allow you to receive a refund or to be placed in another course if your provider is unable
to teach your course.
Page 8
The ESOS framework sets out the standards Australian education providers offering education services to
overseas students must obey. These standards cover a range of information you have a right to know and
services that must be offered, including:
• orientation and access to support services to help you study and adjust to life in Australia
• who the contact officer or officers is for overseas students
• if you can apply for course credit
• when your enrolment can be deferred, suspended or cancelled
• what your provider’s requirements are for satisfactory progress in the courses you study and what
• support is available if you are not progressing well
• if attendance will be monitored for your course, and
• a complaints and appeals process.
One of the standards does not allow another education provider to enroll a student who wants to transfer
to another course, but has not completed six months of the final course of study you plan to undertake
in Australia. If you want to transfer before hand you need your provider’s permission. If you are under
18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your
accommodation, support and welfare.
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:
• satisfy your student visa conditions
• maintain your Overseas Student Health Cover (OSHC) for the period of your stay
• meet the terms of the written agreement with your education provider
• inform your provider if you change your address
• maintain satisfactory course progress
• if attendance is recorded for your course, follow your provider’s attendance policy, and
• if you are under 18, maintain your approved accommodation, support and general welfare
arrangements.
Contact Details
Who? Why? How?
Your provider For policies and procedures • Speak with your provider
that affect you • Go to your provider’s website
Australian Trade and For your ESOS rights and • ESOS Helpline +61 2 6240 5069
Investment Commission responsibilities • Online enquiry
(Austrade) www.studyinaustralia.gov.au
Department of Immigration For visa matters • www.border.gov.au
Border Protection (DIBP) • Phone 131 881 in Australia
• Contact the DIBP office in your
country
Page 9
YOUR RIGHTS & RESPONSIBILITIES AS A STUDENT (CONTINUED)
Attendance
Immigration regulations require overseas students on student visas to be enrolled on a full-time basis. This
means class attendance for 20 hours per week.
The Department of Immigration and Border Protection (DIBP) regulation states that students on student
visas must attend 80% of their classes to satisfy immigration requirements. Should your attendance fall
below this level, you may be at risk of having your visa cancelled and being forced to return to your home
country.
Attendance at Phoenix Academy is based on the actual days of study from the date of commencement, and
calculated as a percentage at the end of every class week. As per the Conditions of Enrolment, attendance
must not fall below 80% at any given time. Should your attendance fall below 80%, Phoenix Academy
reserves the right to cancel or suspend your enrolment, which will put your visa at risk.
Change of Address
Please ensure that you register your current address with Phoenix Academy. It is a condition of your visa
that you notify the Department of Immigration and Border Protection (DIBP) of your residential
address and telephone number within 7 days of your arrival in Australia and within 7 days of
changing your address. You must also notify Phoenix Academy of any change of residential address
and telephone number within 7 days of the change.
Deferrals/Suspensions/Cancellations
You may elect to defer or cancel your studies to return to your country of origin. You must make your request
formally in writing with evidence to support your request. Approval for deferrals in this circumstance will
only be given in compelling and compassionate circumstances. Please note that deferring, suspending or
cancelling your studies may affect your student visa.
Phoenix Academy will notify you in writing if it intends to defer, suspend or cancel your enrolment. The
conditions under which this may occur are:
• Compassionate or compelling circumstances
• Misbehaviour or misconduct
• Failure to meet course pre requisites
• Failure to maintain satisfactory course progress
• Failure to maintain satisfactory attendance (80%)
• Non-payment of fees
Students may access the Academy Complaints & Appeals Process to appeal any Phoenix Academy initiated
deferral, suspension or cancellation.
Dependants
Student’s dependants cannot enrol in a government school unless they meet the criteria set by Department
of Education (DoE). You must otherwise enrol your dependants in a registered non-government school.
The cost of one semester at a non-government school will cost approximately $5000 a semester (non-
boarders).
Maintain your Visa
Your visa must not expire during your studies at Phoenix. If this happens you may be
forced to return to your home country. If you have any questions regarding your visa or
immigration regulations, please contact the Phoenix Registrar to discuss them or visit
www.border.gov.au.
Overseas Student Health Cover (OSHC)
The Australian Government has made it a requirement of your student visa to ensure that you have adequate
health cover from an Australian Health Fund. Phoenix Academy uses Allianz Global Assistance OSHC,
which is a highly reputable Overseas Student Health Cover provider in Australia. It is your responsibility to
ensure that your OSHC remains valid. Should your OSHC lapse you are not only in breach of your student
visa requirements, which means your visa could be cancelled forcing you to return home, but you will also
Page 10not be covered for any medical bills that you incur during the lapsed time. Medical costs in Australia are
VERY EXPENSIVE. Please ensure that your cover remains valid at all times.
You will receive a OSHC card, which shows your OSHC membership number and the date your cover
expires. If you have studied in Australia before and have a previous OSHC, you must bring it along with
you to the Registration.
When you visit a doctor, you will be required to pay for the consultation at that time. You then contact
Allianz Global Assistance OSHC to make a claim for a refund. Should you be admitted to hospital, please
give the Allianz Global Assistance OSHC number to the hospital and they will deal with Allianz Global
Assistance OSHC directly. Please note that you are only covered in a public hospital. Current OSHC costs:
(Please note these are subject to change)
0 to 3 months 3 to 6 months 6 to 9 months 9 to 12 months
AUD$162 AUD$323 AUD$441 AUD$559
How to make a claim?
Electronic Mail
Complete online clim form here: Complete a claim form which can be found on our
www.oshcallianzassistance.com.au/ website and attach all accounts and/or receipts and
member_student/login.aspx forward to the fund by
or Fax: (02) 4224 4300
Download the app. search: “Allianz OSHC” Mail: Locked Bag 3001 Toowong QLD 4066
Allianz Global Assistance OSHC also gives students the option of extending their health cover.
Please contact Allianz Global Assistance OSHC directly if you are interested in further cover. If you
have any questions regarding your OSHC, please contact the Phoenix Registrar for more information.
OSHC covers: OSHC does not cover:
• 85% of the schedule fee for seeing a General Practitioner • Dental
• All hospital charges in a shared ward in any public hospital if a • Physiotherapy
hospital doctor provides treatment • Optical items such as glasses and
• 100% of the charge for emergency ambulance transport when contact lenses
medical attention is required immediately
• Some prescription medicines (conditions apply)
• Eye tests, but does not cover glasses, contact lenses or spectacles
Web: www.oshcallianzassistance.com.au
Release/Transfer to Another Provider
Should you wish to transfer to another provider please submit a formal written request with a copy of your
Offer of Study to the Academic Director. Your request will be reviewed and you will receive notification in
writing within 10 days of your request.
If you are under 18 yrs you must also provide written consent from your Parent/Guardian and a declaration
from the other provider that they will accept responsibilities for your welfare arrangements.
Work Rights
Students on a Student Visa are entitled to work 40 hours per fortnight during study periods and full-time
in holidays.
Working Holiday Visa (WHV) holders have no restrictions on their number of hours of work but can not
remain in the same employment for more than 6 months.
You will also need to apply for a Tax File Number. A Tax File Request Form is available from Student
Services or you can apply online at www.ato.gov.au/individuals. This will need to be completed and
submitted to the Australian Tax Office (ATO) before you commence work. The ATO is located at 45 Francis
Street, Northbridge and is open 8:30am to 4:30pm Monday to Friday.
Please note that a person who resides in Australia for more than 50% of the financial year is treated as a
resident for taxation purposes.
Page 11PHOENIX INFORMATION
Where are we?
Transport to Phoenix Academy
Buses for Phoenix Academy depart from Perth
Busport:
• All of the buses listed below will take you
directly to Phoenix, get off at Cleaver Street
• Students need to catch Bus No. 402 at 8:10am
or Bus No. 403 at 7.55am if leaving from Perth
Busport
• Return buses depart from Cleaver Street and
terminate at Perth Busport.
• The free bus number 15 bus stops at
Newcastle Street, a 5 minute walk from the campus. Green Cat (Free) stops at Leederville.
Phoenix Bus Timetable Bus Number Departure Time Platform/Stand Number
From Perth Busport to Phoenix 402 8:10am 1-4
Academy (start class) 403 7:55am 1-4
From Phoenix Academy to Perth 402 2:04, 2:34, 3:04, Cleaver St before Carr St
Busport (end of class) 3:34, 4:04pm
403 2:19, 2:49, 3:19, Cleaver St before Carr St
3:52, 4:21pm
404 2.30, 3:49pm Cleaver St before Carr St
Free bus 15 7am - 7pm Fitzgerald St, before Newcastle St
Free Bus Green Cat 6am - 7.30pm About every 8 minutes.
Leederville train station
Please note that all times are approximate.
Please access the Transperth website at www.transperth.wa.gov.au for fares, fees and to plan your
journey. You may also download Google Maps and/or the Transperth Apps onto your smartphone.
Orientation Day
On your first day you will participate in a comprehensive Orientation Program, which includes testing as
well as a tour of Phoenix Academy.
VERY IMPORTANT!
Students should meet at 8.45am in the gardens located in the middle of Carr House, Vincent House
and Cleaver House
Please note, attendance at Orientation is compulsory. Please bring your notebook, pens or pencils on
your first day of school.
What Happens in Class?
The Method of Teaching
Studying at Phoenix will probably be very different to the way you learnt in your own country. Students
are often asked to participate in pair and group work and you will practise language by using it in real life
situations.
Page 12Your teacher
You can call your teacher by his or her first name. It is important for you to talk to the teacher if there is
something that you don’t understand in class or about Phoenix– they will direct you to the person who
can help you best (please see ‘Who to see at Phoenix directory’). Class sizes General English and High
School Preparation classes, the average number of students per class is 14.
Punctuality
Please be on time for all classes as it is not fair to the teacher and the other students in your class if you
arrive late. Students who arrive later than 15 minutes after the start of class will have to wait until the next
break before then can enter the room.
Homework
Teachers will set homework to be completed after class on most evenings. Academic English, Diploma
of Business and Foundation Studies (Certificate IV in Business) are intensive courses and students are
expected to complete all set work. At Phoenix Academy, our aim is to equip you with the skills needed for
success in your further studies.
Speaking English
Both campuses are ‘English Only Zones’. Try to speak to your friends/classmates in English at all times,
surround yourself in English and you will improve more quickly.
Books
• If you are here for more than 4 weeks you will need to buy your books. Examination course books are
included in the cost of the Specialist Course Fees. All students will need to buy a student book and
an English dictionary. Your teacher will tell you which level books you need. You can purchase your
book from All Foreign Languages Bookshop. The address is Shop 3/996 Hay St, Perth. Tel: 9221 6888.
• If you are here for 4 weeks or less you can hire books for AUD$50, return the books clean when you
leave and you will get $35 back.
• Hire books are available from Student Services.
Compulsory Text Books - General English and New Generation English
Level Books Approximate Cost
Elementary Life Elementary $60.00
Pre-Intermediate A & B Life Pre-Intermediate 1 & 2 $60.00
Intermediate A & B Life Intermediate 1 & 2 $60.00
Upper Intermediate A & B Life Upper Intermediate 1 & 2 $60.00
Advanced Life Advanced $60.00
Academic English Purposes EAP Now (Second Edition) $59.95
* This list may be subject to change.
Students are also advised that they must also purchase a very good English Dictionary in addition to their
compulsory text books.
Page 13WHO TO SEE ON CAMPUS
Area Person Contact Details
Admissions/Extensions of Course Registrar Cleaver House 4 - Tel: (61 8) 9235 6007
Bookshop Student Services Officer Carr House 4 - Tel: (61 8) 9235 6030
Book Hire Student Services Officer Carr House 4 - Tel: (61 8) 9235 6030
Demi-Pair / Au Pair Program Ann Lyall Tel: (61 8) 9235 6025
Diploma of Business Vice Principal Vincent House 2 - Tel: (61 8) 9235 6040
Cambridge Examinations Academic Director Carr House 2 - Tel: (618) 9235 6030
Graduations Student Services Officer Carr House 1 - Tel: (61 8) 9235 6030
Complaints and Appeals Academic Director Carr House 2 - Tel: (618) 9235 6030
Student Levels Academic Director Carr House 2 - Tel: (618) 9235 6030
First Aid Student Services Officer Carr House 1 - Tel: (61 8) 9235 6030
Special Focus Classes Student Services Officer Carr House 2 - Tel: (618) 9235 6030
Further Study Options & Link2Uni Officer Cleaver House 2 - Tel: (618) 9235 6060
University Info
High School Preparation Program Academic Director Carr House 2 - Tel: (618) 9235 6030
Young Learners Program Academic Director Carr House 2 - Tel: (618) 9235 6030
Homestay/Accommodation Marie Gorman Cleaver House 4 - Tel: (61 8) 9235 6020
Phoenix Club Card Student Services Officer Carr House 4 - Tel: (61 8) 9235 6030
Pastoral Counselling Student Services Officer Carr House 2 - Tel: (618) 9235 6030
Student Leave Student Services Officer Carr House 4 - Tel: (61 8) 9235 6030
Academic Questions Academic Director/ Carr House 2 - Tel: (618) 9235 6047
Vice Principal
Visa Registrar Cleaver House 4
Tel: (61 8) 9235 6007
Student Health Cover/ Registrar Cleaver House 4
Medical Insurance Issues Tel: (61 8) 9235 6007
Recreation Recreation Officer Adventure Centre/Student Hub
Tel: (61 8) 9235 6000
Transport & Smart Rider Card Student Services Officer Carr House 4 - Tel: (61 8) 9235 6030
OFFICE DETAILS
Hours: 8.30am - 5.30pm, Monday to Friday (excluding public holidays)
Location: 223 Vincent Street, West Perth, Western Australia, 6005
Telephone: (61 8) 9235 6000
Fax: (61 8) 9235 6005
Email: info@phoenix.wa.edu.au
Page 14LOFTUS RECREATION BEATTY PARK (Swimming pool, gym, Playing fields
CENTRE & PUBLIC RECREATION recreation centre)
LIBRARY B
to Leederville VINCENT STREET
Entrance to Phoenix Courtyard Designated Smoking Aerea B
OXFORD HOUSE VINCENT HOUSE CLEAVER HOUSE
(FIRST FLOOR) Vincent Veranda
Garden
Managing
Evacuation Assembly Area Entrance House Director
Seminar Principal Veranda
Entrance
Room
2 SAND
Finance IT/HR/
e 1 Finance Boardroom
VOLLEYBALL
Beatty Lodge Beatty Manager
1 i COURTYARD Department Link2Uni
Reception Apartments Student Hub
CAMPUS MAP
Phoenix Academy LOFTUS HOUSE
Entrance
On-campus Guest i
Accommodation Foyer Entrance
Service Desk 3 2
Staffroom BEATYY PARK Marketing Admissions
1
RESERVE
2 Student
Swimming Teacher Services
THIS WAY TO: Academic
Pool Training 3 2 Veranda
Managers Homestay Reception
BANK,
1 Staffroom
POST OFFICE, Student Kitchen Entrance
Computer Entrance i 4 5 6 7 8
SHOPS, BEATTY LODGE Manager 3
Lab Loftus
CHEMIST, House
CAFE’S, CARR HOUSE (GROUND FLOOR)
PUBS AND
LEEDERVILLE 4 STAFF & VISITORS PARKING
TRAIN STATION
5 Oxford
Storage Beatty Apartment Evacuation Assembly Area
Entrance Parking Lot
to 6
CLEAVER STREET
STAFF & VISITORS PARKING Oxford Seminar 15 CARR HOUSE (FIRST FLOOR)
Room
LOFTUS STREET
Oxford Seminar
Room
16 B
Student Assesmbly for Bus (GROUND FLOOR) Pathway
Office Centre
Deli
Veranda
Evacuation Assembly Area
(SECOND FLOOR) 14 13 12 11 10 9 B
e
Computer Lab
7
Staff Room
8 ROBERTSON
PARK
9 B Bus Stop Male Toilets Shower TENNIS
e Internet access Female Toilets Fire Extinguisher COURT
10 Public telephone
i Information notice boards Fire Hose
PERTH CITY
11
12
13
14 CARR STREET
Bus Collection Point
Page 15ADMINISTRATION & MARKETING STAFF
Brian Walsh Pankaj Pathak Mark Belton Marie Gorman Jessica Gorman
Managing Director Managing Director General Manager Accommodation Registrar
Manager
Richard Mehan Vicky Wong Jamie Ledwith
Jerabel Warren Gabriela de
Marketing and Tours Finance Officer IT/Admin Support
Manager Marketing Araujo Reis
Officer Officer
Publications Marketing Manager
Ann Lyall Riccardo
Coordinator Demi/Au Administration & IT
Pair Program Officer
Page 16ACADEMIC STAFF
Robynne Walsh Kelly Pattison Sandra Houghton Daniela Multari- Anastasia French
Principal Vice Principal Director of Studies Cugola Student Services
Academic Director & Officer
Teacher Trainer
Bruce Quealy Alex Thorpe Xavier Bot Conrad
Glenn Rodrigues ELICOS Teacher & School of Business ELICOS Teacher & ELICOS Teacher
School of Business Teacher Trainer Trainer Teacher Trainer
Trainer
Judy Lomas Lindsay Kropp Jacqueline Sim Sharmine Lopez Rebecca Westphal
ELICOS Teacher ELICOS Teacher & ELICOS Teacher ELICOS Teacher ELICOS Teacher &
(High School Teacher Trainer (Young Learners) Teacher Trainer
Programs)
Page 17STUDENT SERVICES
Accommodation
There are many accommodation options for students at Phoenix Academy. These include shared
apartments/houses, homestay accommodation and on-campus residences.
If you would like to live with, and become a member of an Australian family, homestay is a great option.
This will cost you A$270 per week (adults), $300 per week (13 to 17 years) or $340 (Young Learners) which
includes breakfast and dinner Monday to Friday and breakfast, lunch and dinner on weekends.
If you would like a more independent accommodation option, sharing an apartment/house would be a
suitable choice. Accommodation in a shared house can cost you around $150 per week plus food and bills.
For further information on accommodation options, please contact the Accommodation Officer at your
campus or refer to the website at www.phoenix.wa.edu.au.
Beatty Lodge - “Club Phoenix”
Phoenix Academy’s on-campus residence, Beatty
Lodge, offers a convenient and cost effective
accommodation option for students.
Beatty Lodge is a modern 70-bed student hostel
located within the beautiful Perth City Campus.
The Lodge is a fun place to socialise and boasts a
number of modern facilities including a swimming
pool, comfortable couches, self-catering kitchen,
large screen TV’s with Foxtel and DVD facilities (in
communal areas), Pool table, Gym, laundry facilities,
Email and Internet access - with pay-as-you-go kiosk or prepaid wireless 24 hours / day plus much, much
more.
Single and twin share rooms with shared bathroom facilities are available. Each room contains it’s own
desk and television (excluding dorm rooms).
You can use the self-catering facilities to prepare your own meals.
For more information please refer to the website at www.beattylodge.com.au
*Please note, all fees are subject to change at any time
Homestay
This is a fantastic opportunity to experience Australian life and practise the language you are learning in
an every day situation.
What is a homestay family?
Overseas students can experience the Australian way of life, the culture, the food and the traditions by
living with an Australian family. There are many different types of families in the world today. Families may
have a mother and children and no father, or a mother and father and many children or a husband and
wife with no children, or it may be a single person living on his/her own. We try to find a family who you
will feel comfortable with.
What should the student do?
The student becomes part of the family and will join in the usual activities with the family as much as
possible. This also means helping in the house, for example, helping to wash and dry the dishes after a
meal, offering to help prepare a meal sometimes, keeping your room tidy, making your bed and doing
personal washing. In Australia we don’t have servants. All the family helps in the house, mothers, fathers,
sons and daughters.
Page 18What should the student do if they want to leave the homestay?
• If you decide to leave your homestay early you must tell the family and the Homestay Officer two weeks
before moving
• If you go on holiday for one week or more, you only have to pay half the homestay fees to keep your
room
• If you decide to change your homestay family, a fee of 50% of the original placement fee is applicable
depending on the circumstances
Using the telephone
• Local calls can be made in moderation
• Please do not talk for too long because other people in the house might want to use the phone
• International calling cards are available from most shopping centres
• Please don’t use the telephone after 9pm for incoming or outgoing phone calls
Paying your Homestay Fees
You pay for your first month’s fees before arriving to Phoenix Academy and we pay this fee directly to the
homestay family. Please decide with your family how and when you will pay them in the future. Please
make sure you pay in advance.
Some students pay all their homestay fees to Phoenix in advance. Phoenix will then pay the homestay
every four weeks on your behalf.
Staying Out
If you are not going to be home for a meal, or if you are going to be late, you should always tell your
homestay family earlier. They will worry about you if you don’t do this.
Inviting Friends Home
Like a normal family it is polite to ask permission before you invite friends home.
Meals
The homestay family gives you all your meals on the weekends. From Monday to Friday you have breakfast
and dinner with them.
Using Water
There is not much water in Australia and we have to pay for our water so you should not waste it. Have
short showers (about 4 minutes). If there is only one bathroom in the house try not to spend too much
time in there. Bring a bathrobe and change in your room after you have showered.
Legal Services
Should you require access to legal advice and/or representation during your enrolment at Phoenix
Academy please consult with the Academic Director where you will receive a referral.
Other External Support Services:
Should you require access to any support services that are not available at Phoenix please consult with the
Director of Student Services for advice and referrals.
Finally, the most important advice we can give you is keep talking to each other and
enjoy your time together as a family. The Homestay Officer has Homestay Information
Booklets in six languages if you want more information in your own language.
Where can I buy lunch?
There are several places near Phoenix where you can buy your lunch.
West End Deli (95 Carr Street) & Cleaver Street Deli: Two popular places to buy lunch, they sell ready made
rolls and sandwiches but will also make sandwiches to your request, cook noodles and serve hot sausage
rolls and pies. To save time you can place your order in the morning.
Oxford Street. There are many restaurants, cafes and takeaways to try here. Just remember you only have
45 minutes for lunch so it might be better to wait until Friday lunchtime when you have more time.
Page 19Wifi Hotspot (On Campus) A wireless network is available on campus, allowing clients to connect to the Internet using their own notebook or hand-held device. In order to use the Phoenix wireless network, you will need a properly configured wireless 802.11b/g network adapter for your notebook or hand-held device. Wireless adapters are readily available in Australia for around AUD$50-$150, and most notebook and laptop computers now come standard with built-in support for 802.11b/g. If you need help to setup wireless or to purchase and install a wireless network card, please make an appointment through the Student Service Office. To access the wireless network, you will need to register, which can be done when you arrive at the school through the Student Service Office. Internet Access (On Campus) Phoenix Academy has a Computer Laboratory offering Pentium 4 desktop computer with ADSL 2+ internet access. Students who wish to use the computer laboratory on campus will need to book a 15-minute session on the booking sheet located within the laboratory. If you require assistance while using the computer laboratory please ask for help from a teacher or the Student Services Office. The Adventure Centre Phoenix Academy has recreation services and staff are available to help you with a range of activities you might want to book during your stay in Perth. The Phoenix Adventure Centre can provide you with information on car hire, public transport, accommodation, scuba diving, surfing, tours and things to do in Perth and the surrounds. You can also book any of the after school activities advertised on our monthly Recreation Timetable. Please see sample timetable below or download the most recent timetable from www.phoenix.wa.edu.au Page 20
STUDENT COUNSELLING
Information/Questions/Problems on Courses
It is very important that you are enjoying your study with us, however, there may be times when you have
a problem or you would like to find out some more information about other opportunities for you while
you are staying with us. There is always someone at Phoenix who can help you, don’t be afraid to ask. If
possible, ask your teacher first or make an appointment to see the Senior Academic Manager. Your teacher
can provide you with a Request for Interview Form.
Further Study Counselling
Phoenix Link2Uni is able to act as a complete resource centre and can offer you counselling for your future
study plans. If you are interested in proceeding to university or vocational studies, Phoenix academic staff
are able to assist you in planning your academic pathway and offer advice on your career choice.
Link2Uni will assist students to prepare an application to a university, college, high school or English college
and receive an offer of study in the shortest possible time frame. Link2Uni counsellors will assess your
qualifications and provide professional advice, and will apply to more than one institution if requested.
Pastoral Care
The provision of pastoral care and guidance at Phoenix is based on the concept of the Academy as a
family community. All members of staff share the responsibility for pastoral care. The Principal, Academic
Director, Academic Managers, Teachers, Course Coordinators and Administrative Officers of the Academy
are responsible for providing students with individual support as well as advice as to where and how to
obtain particular assistance or information. The Principal, Academic Director and the Academic Managers
exercise leadership roles in pastoral care and ensure that students are assisted in relation to all academic
matters as well as receiving other appropriate support.
SCHOOL RULES AND REGULATIONS
Alcohol
Strictly no alcohol consumption on campus.
Eating and drinking
Please do not bring food and drink into the classrooms. WATER is allowed in the classrooms, however, it is
NOT ALLOWED IN THE COMPUTER LABORATORIES.
Holidays/Leave
If you need to take time off (5 days or more), you must complete a Student Leave Form. You can get these
from your teacher. If you need to take one or two days off, please see an Academic Manager for approval.
Remember if you are on a Student Visa you must attend 80% of your course.
Kitchens
Student kitchens are available on campus (see campus maps for locations). There are also microwave
ovens and other cooking appliances available. Please remember to clean up after yourself.
Parking
Meter and time restricted parking is available along most streets and in various car parks within the area.
Time restrictions and parking fees are applicable and enforced by the local town council, Town of Vincent.
No student parking is provided on campus.
All students are strongly encouraged to use the public transport available from
www.transperth.wa.gov.au.
Punctuality:
Students must be punctual to class at all times. If you are more than 15 minutes late to class, your teacher
may exclude you from the lesson until after break and you will be marked absent for the time missed.
Page 21Security
Classroom buildings are open from 8.30am to 4.30pm (Day Classes) and 5.30pm to 9.30pm (Evening
Classes). Please make sure that you do not leave any valuables (money, passport, calculator etc) in your
classroom at any time – keep your valuables on you, Phoenix is not responsible for lost or stolen property.
Smoking
There are limited designated smoking areas on campus. Smoking is not allowed inside the Phoenix
buildings. If you smoke in the designated areas, please use the ashtrays provided. If you smoke in the
street, please dispose of your cigarette butts in rubbish bins. If you are under 18 years you are not allowed
to smoke.
Underage Students
All students under the age of 18 are required to comply with very definite rules of behaviour. These rules
are:
1. No Smoking is allowed on school premises / homestays.
2. MP3s, iPods or mobile phones must be handed in to the classroom teacher at the beginning of the
day and collected at the end of the day.
3. No skateboards are allowed on school premises.
4. No chewing gum on school premises.
5. Students must be punctual to classes at all times.
6. No boys to wear jewellery apart from watches. Girls to wear only modest jewellery. Boy’s hair must be
kept short and tidy. Girl’s hair must be tidy and tied back if long. Suitable modest attire must be worn
at all times. Student’s hair must be natural colour.
7. A minimum of one hour homework must be completed every weekday and two hours every weekend,
including watching the news on television.
8. Students must be at home every study day by 6:00pm at the latest. If they are to be late they must
call their homestay family and notify them of the reason for the delay. Students aged 13 to 15 years of
age curfew is 8.00 p.m. Friday and Saturday night. Students aged 16 through 17 years of age curfew is
10.00 p.m. Friday and Saturday night. If a student in any way abuses these curfew times, the school has
the right to change the curfew time after discussion with homestay family and Homestay Manager.
9. Students are never allowed to stay in another residence overnight without permission from the
Homestay family. The Homestay family must be given the full address and telephone number of
the place where the student is staying. Homestay families are asked to contact the other family and
confirm that their student will be in their care.
10. Students are never to enter a licensed premise unless in the company of their guardian or homestay
family. A licensed premise is a place where alcohol is sold and consumed. Under Australian law it is an
offence for minors to be on such premises and offenders will be prosecuted.
11. No student under the age of 18 is allowed to drink or have in their possession any alcohol.
12. Students must be respectful of the rules established by their Homestay family. They should be helpful
and courteous and behave, as would any guest in their house.
13. Work Permits – Students with permission from parents can work only on weekends (no later than their
curfew times).
14. Holidays – Students cannot take holidays without school approval. Students cannot travel to holiday
destinations within Australia, unless accompanied by an approved adult carer.
Page 22SCHOOL POLICIES
Below are key school policies, however comprehensive information on all school policies are available
online at www.phoenix.wa.edu.au/aboutus/policies.
Access and Equity
We ensure that all students have the opportunity to achieve, according to their own individual potential.
Phoenix Academy judges students on their merit and no assumptions are made about them based on
different characteristics such as sex, race, marital status, disability, age, religion, political beliefs or any
other grounds covered by equal opportunity legislation. It also means that Phoenix provides a study
environment that is free from sexual, racial or any other form of harassment.
Physical Disability
We ensure:
• physical access to each of our teaching buildings is maintained, and that we make every attempt to
relocate classes in those instances where physical access is restricted
• as resources reasonably permit, an environment that enables students with disabilities to progress
through and complete a chosen course of study to which they have been admitted
• advice to enrolled students with disabilities and assistance to course coordinators on curriculum
adaptation and equipment needs
• students with disabilities have access to learning resources and materials. This may involve provision of
specialised equipment, or the reorganisation of existing systems where possible
• adaptation of the curriculum in individual subjects/units to meet the specific needs of each student
with a disability in conjunction with the Director Student Services. This shall occur in so far as the
essential skill or knowledge required for a particular subject/unit is not compromised. Examples include
alternative projects or the granting of extensions, these will not include changes which compromise
academic standards
• students or applicants with disabilities indicating ways in which assessment requirements or conditions
might be tailored to take account of the specific impairments
• staff redesign field work or practical work components of unit assessment requirements to take into
account the capacities of students with disabilities provided the skills/knowledge being tested are not
compromised
• record enrolment, retention, participation and success rates of students with disabilities in order to
facilitate planning for improved services for such students
• If you require any of these services please contact the Admissions Office
Anti-bullying Policy
Bullying of any kind is unacceptable at Phoenix Academy. If bullying does occur, all pupils
are able to tell a staff member and know that incidents will be dealt with promptly and
effectively. This means that anyone who knows that bullying is happening is expected to
report it. For more infomation refer to the anti-bullying policy in your classroom.
Code of Conduct
Phoenix Academy’s Code of Conduct outlines standards of acceptable behaviour required by all Phoenix
Academy students. By ensuring appropriate standards of conduct, the reputation and integrity of the
Academy are maintained.
As members of an academic environment at Phoenix Academy, students are expected to:
• Treat all others with respect and courtesy;
• Treat others equitably irrespective of gender, sexual orientation, race, disability, medical condition,
cultural background, religion, marital status, age, or political conviction;
• Respect the opinions and views of others;
• Avoid any conduct that might reasonably be perceived as sexual, racial, or gender-based harassment
or otherwise intimidating;
• Attend classes, maintain consistent levels of study, and submit assessment pieces on time;
• Heed and utilise academic performance feedback from teaching staff;
Page 23• Familiarise themselves with, and abide by, the Academy’s policies and procedures;
• Maintain high standards and a professional approach to their study program.
• Ensure personal and general hygiene are paid attention to.
• Refrain from littering by using rubbish bins and leaving washrooms and other facilities as you found
them.
• Not go to class under the influence of alcohol or any other substance.
ASSESSMENTS
GEC/HSP/Young Learners
Phoenix Academy utilises the Common European Framework of Reference for Languages (CEFR) for
all its assessment and reporting in all English Language Programs. The CEFR describes what a learner
can do in Listening, Reading, Speaking and Writing at each level.
A1 Beginner
A1+ Elementary
A2 Pre-Intermediate 1
A2+ Pre-Intermediate 2
B1 Intermediate 1
B1+ Intermediate 1
B2 Upper – Intermediate
B2+ Pre-Advanced
C1 Advanced
C2 Expert
Course Assessment and Progress Monitoring
In conjunction with the CEFR, Phoenix uses a combination of summative and formative assessment via
In-class assessments.
In-class Assessments and Tasks
Young Learners and General English Course (as outlined in each Young Learners & GEC Course
Outline/Curricula)
Over the duration of a module, teachers apply continuous assessment. A variety of methods are used
to assess the competency of each student, such as role-plays; listening tasks; reading tasks; writing
tasks; group discussions/work; oral presentations; group presentations; written tests; oral tests; reading
tests; listening tests. Results are measured against the Common European Framework of References
for Language (CEFR). The assessments are returned to the students and the results are recorded on the
Assessment record.
Reporting
There are two types of reporting:
Student Interim Report
This is for reporting on the students’ progress and performance academically, as well as on their
participation, attitude and attendance in class. All reports are to be written regarding the CEFR, utilising
the “can – do” statements.
Graduation Report
This is written for a student who has completed the length of their enrolment in GEC and Young Learners
program. All reports are written regarding the CEFR, utilising the “can-do” statements. Comments about
student behaviour and class participation are made in the “Overall comment” section of the report.
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