2019 Stakeholder Engagement Report - WEB REPORT - Darwin International ...
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2019 Stakeholder Engagement Report WEB REPORT
Contents Darwin International Airport ............................................................................... 13 Location ...................................................................................................................13 Airport Ownership .....................................................................................................14 Fast Facts ................................................................................................................14 Community Consultation Group ........................................................................... 15 Context ....................................................................................................................15 Consultation Group Role ............................................................................................15 Membership .............................................................................................................16 Operating Model .......................................................................................................16 Planning Coordination Forum (PCF) ............................................................................17 2018-19 Community Consultation Group............................................................. 19 Membership .............................................................................................................19 Meetings Undertaken ................................................................................................20 Meeting Outcomes ....................................................................................................20 2018-19 Stakeholder Engagement ...................................................................... 22 Industry & Business Engagement ...............................................................................22 Environmental Initiatives ...........................................................................................18 Corporate Giving.......................................................................................................19 Community Engagement ...........................................................................................21 Supporting the Arts ...................................................................................................23 Education .................................................................................................................25 2019-20 Stakeholder Engagement ........................................................................ 2 2019-20 Meeting Schedule ......................................................................................... 2 2019 Stakeholder Engagement Report
Darwin International Airport
Darwin International Airport Pty Ltd (DIA) has a 50 year lease plus 49 year option over the
Darwin International Airport from the Commonwealth of Australia under the Airports Act
1996. DIA is also a joint-user airport under the Airports Act 1996 and a joint-user deed with
the Department of Defence governs the co-located operation of DIA and Royal Australian Air
Force (RAAF) Base Darwin.
The airport is a key commercial, personal travel, essential services and military transport
facility for northern Australia. In addition to this, DIA plays a vital role in sustaining remote
communities across northern Australia through the utilisation of the large general aviation
capability at the airport.
Location
DIA is located around 13 kilometres by road northeast of the Darwin Central Business
District, on a 311 hectare leased site plus the 215 hectare joint-user (civil plus military use)
area. DIA is a curfew free gateway to the Northern Territory, providing international,
domestic and general aviation services.
2018 Stakeholder Engagement Report 13
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DIA is ideally located as part of the regional transport system as it is approximately halfway between major Australian cities and South East Asian capitals. Airport Ownership Darwin International Airport is ultimately owned by Airport Development Group Pty Ltd (ADG) who also own Alice Springs Airport and Tennant Creek Airport. ADG is proudly 100% Australian owned by IFM Investors (77.4%) and Palisade Investment Partners Limited (22.6%). Fast Facts Year ending 30 June 2016 2017 2018 Passengers 2,216,000 2,246,000 2,190,000 Landed Tonnes 930,000 944,000 865,000 Total Revenue $84,178,000 $86,525,000 $87,871,000 EBITDA $59,722,000 $63,006,000 $63,908,000 Capital Expenditure $29,560,000 $26,406,000 $22,832,000 Employees 66 68 69 14 2019 Stakeholder Engagement Report
Community Consultation Group
Context
It is Commonwealth Government Policy that privatised airports subject to the Airports Act
1996 have a Community Aviation Consultation Group. This is outlined in the Aviation White
Paper published in December 2009.
The Guidelines issued by the Department for Infrastructure and Transport (February 2011)
highlight that the purpose of a Community Aviation Consultation Group is:
• “to enable airport operators, residents affected by airport operations, local
authorities, airport users, and other interested parties to exchange information on
issues relating to the airport operations and their impacts;
• to allow concerns to be raised and taken into account by the airport operator, with a
genuine desire to resolve issues that may emerge; and
• to complement and support the consultative requirements already established for
Master Plans, Airport Environment Strategies and Major Development Plans.”
The Guidelines also outline that the Consultation Group is “… just one avenue through which
concerns can be raised and does not replace other forums and complaints handling
mechanisms established by the airport operator or other authorities (such as the handling of
aircraft noise complaints by Airservices Australia). The Group is not an arbitration or
decision making body.”
Darwin is a joint-user airport with both civil and military aircraft operations. A joint-user
deed governs planning and operation of the co-located RAAF Base Darwin and Darwin
International Airport aviation activities. The Department of Defence is hence integral to the
functioning of the Community Consultation Group.
Consultation Group Role
The overall role of the Darwin International Airport (DIA) Community Consultation Group is
to consult on community issues arising from Airport operations and developments.
Specifically, the work of the Consultation Group will include:
• existing and proposed airport development and operations;
• steps being taken to implement or develop the airport’s Master Plan;
• noise (including aircraft noise) and environmental issues;
• ground transport and access issues;
• improvements or changes to airport facilities;
• relevant activities from the RAAF/Department of Defence, Airservices Australia and
Civil Aviation Safety Authority where such activities may change or affect airport
operations that in turn, would also be of community interest; and
• the contribution of the Airport to the local, regional and national economy.
2018 Stakeholder Engagement Report 15
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The Community Consultation Group is not there to resolve airport or aircraft related
complaints or resolve aviation related commercial disputes.
Membership
The following membership reflects the Community Consultation Group role:
• Independent Chair
• Department of Defence/RAAF
• Environment/Landcare Group
• Aviation industry/airport business representatives (2 positions)
• Tourism sector
• Business community (eg Chamber of Commerce)
• General community member x 2
• Darwin International Airport CEO
The Department of Infrastructure, Regional Development and Cities (DIRDC), Airservices
Australia and Civil Aviation Safety Authority will participate in Community Consultation Group
meetings as required.
The Independent Chair is appointed for 3 years. Members are appointed for 2 years.
Operating Model
The following principles/practices shall govern the internal workings of the Consultation
Group:
• positions taken by the Group are arrived at by consensus. However, that does not
mean every member must agree in order for the Group to arrive at a position. Any
member who wants their view recorded on a Group position is entitled to do so;
• the Group will function in a collegiate atmosphere under the guidance of the
Independent Chair; and
• Group confidentiality and external solidarity will be respected in order to be
conducive to the free flow of information and frank exchange of views.
Role of All Members
All members are expected to:
• actively participate in the business of the Group including being well prepared for
meetings;
• maintain external solidarity as far as possible;
• be forthright yet courteous in expressing their views;
• play a positive role in the working of the Group; and
• contribute their personal expertise to Group business.
16 2019 Stakeholder Engagement Report
Role of the Independent Chair
The role of Independent Chair, in addition to the expectations of all members, is to:
• provide leadership to the Group, including providing guidance to members as
required;
• chair meetings and settle agendas;
• communicate externally and with the media on Consultation Group matters, including
speaking publicly;
• undertake stakeholder liaison on behalf of the Group between meetings as required;
• be a point of reference for the Airport between Group meetings;
• settle the Summary Record of each meeting;
• appoint members in consultation with the Airport; and
• terminate a member whose conduct is disruptive to the effective working of the
Group.
Secretariat
DIA will provide the Community Consultation Group secretariat plus administrative and
technical support to the Independent Chair.
Meeting Frequency
The Community Consultation Group will normally meet 3 times per year.
Record of Meetings
A Summary Record and Web Report of each meeting will be endorsed by the Independent
Chair and Community Consultation Group Members, with the Web Report published on the
Darwin International Airport website.
Annual Report
DIA produces an Annual Report (this report) of Community Consultation Group activities for
the year ending 30 June each year which is provided to the to the Federal Department of
Infrastructure, Regional Development and Cities.
Planning Coordination Forum (PCF)
In addition to the Community Consultation Group meetings, Northern Territory Airports
facilitates a Planning Coordination Forum (PCF), held three times per year. PCFs are a
mechanism to foster high level strategic discussions between the airport, and
Commonwealth, state/territory and local government representatives to improve the
coordination of planning for the airport site and surrounding areas.
The Government requires all major capital city leased airports to establish and maintain a
Planning Coordination Forum (PCF). Other airports are encouraged to adopt this model as
well. As the majority of planning resources of both the Northern Territory Government and
Northern Territory Airports are located in Darwin, it is sensible for one Planning Coordination
Forum to cover both Darwin International Airport and Alice Springs Airport.
2018 Stakeholder Engagement Report 17
`
As Darwin is a joint-user airport with both civil and military aircraft operations, the
Department of Defence and RAAF are hence integral to the functioning of the Planning
Coordination Forum.
The role and function of the Northern Territory Airports Planning Coordination Forum is to
provide a mechanism for information exchange, discussion and resolution of issues relating
to all aspects of aviation and non-aviation activity and developments.
Specifically, the work of the Planning Coordination Forum includes:
• planning and development issues, including local planning integration;
• development and implementation of airport Master Plans;
• road access issues including ground transport and public transport services;
• environmental impacts from airport operations;
• the role of the airports as a major consumer and employment centre in the urban
and regional planning context, as well as the wider economic role of the airports as
• transport centres;
• measures to address the impacts of airport operations, including aircraft noise;
• land use planning issues in the vicinity of the airport, including planning measures to
safeguard airport operations, amenity of neighbouring properties, and future
development on- and off-airport; and
• government regulatory and policy issues.
The following membership reflects the role of the Planning Coordination Forum:
• NT Government Department of Infrastructure, Planning and Logistics (Lands
Planning);
• NT Government Department of Infrastructure, Planning and Logistics (Transport
Infrastructure Planning Division);
• City of Darwin;
• Commonwealth Department of Infrastructure, Regional Development and Cities;
• Department of Defence and RAAF (RAAF Base Darwin, Defence Support NT and
Estate Planning Canberra); and
• Northern Territory Airports.
18 2019 Stakeholder Engagement Report
2018-19 Community Consultation Group
Membership
Member Representation Title
Daryl Manzie Independent Chair
SQNLDR Craig Sedgman Department of Defence / XO 13SQN / ABXO RAAF Base
RAAF Darwin
Lesley Alford Environment Member Environmental Consultant,
Denhamia; Member of Rapid
Creek Landcare Group
Andrew Hardy Aviation Industry / CEO, Hardy Aviation
Airport Business Member
Kayte Staraj Aviation Industry / General Manager Novotel and
Airport Business Member Mercure Darwin Airport
Trevor Cox Tourism Member General Manager Tourism Top
End
Stepped down from CCG in
September 2018, replaced
by:
Glen Hingley
Greg Bicknell Business Member CEO, NT Chamber of
Commerce
Dawn Lawrie Community Member
Grahame Webb Community Member
Ian Kew DIA CEO, Darwin International
Airport
Victoria Moore Secretariat Aviation Projects Consultant,
Darwin International Airport
2018 Stakeholder Engagement Report 19
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Meetings Undertaken
Location Date
DIA Community Consultation Darwin 5 July 2018
Group Meeting
Community Consultation Group Canberra 18-19 September 2018
Chairs Meeting
Attended by Daryl Manzie
DIA Community Consultation Darwin 22 November 2018
Group Meeting
DIA Community Consultation Darwin 14 March 2019
Group Meeting
Meeting Outcomes
Below is a summary of the highlights of each meeting. Details of each of the items can be
found in the corresponding Web Report published to the Darwin International Airport
website (www.darwinairport.com.au).
Highlights from the 5 July 2018 meeting included:
• Further update on proposed Dan Murphy’s development and potential improvements
to the Osgood Drive / Bagot Road intersection
• Donghai Airlines inaugural Shenzhen-Darwin flight, and the importance of tourism
offerings for Chinese visitors in Darwin and the Top End.
• The release of the draft NASF Guideline I regarding Public Safety Zones
• Attendance by Airservices at the CCG
• Discussion about a recent newspaper article regarding Airservices and Defence’s air
traffic management agreement under the OneSKY Program
• Upcoming military exercises at RAAF Base Darwin, including Exercise Pitch Black
• Cyclone Marcus event in March 2018
• Introduction to the Green Room, an exciting new pop-up space in the terminal
designed to showcase Northern Territory arts and culture
Highlights from the 22 November 2018 meeting included:
• A detailed briefing on recent air service developments, and a thorough discussion on
air service development to SE Asia destinations, particularly Bali
• A wrap up of Exercise Pitch Black
• A large range of infrastructure and construction works have commenced at RAAF
Base Darwin
20 2019 Stakeholder Engagement Report• Construction of the National Critical Care and Trauma Response Centre (NCCTRC)
commenced in September 2018
• DIA was awarded a $4.8M grant from the Building Better Regions Fund for a new
cold storage and freight facility
• The installation of ‘Happy or Not’ kiosks around the terminal to measure the
satisfaction of passengers on their journey through the airport
• Amendments to the Airports Act 1996 resulting in Darwin and Alice Springs Airports
moving from a t-year to an 8-year master plan cycle
• A presentation by Sprout Creative on the work undertaken so far in NT Airports’
Brand Strategy project
Highlights from the 14 March 2019 meeting included:
• Discussion by members about Dan Murphy’s and the recent Liquor Commission
hearing
• The introduction of a number of new air services including: Darwin to Bali (Virgin
Australia); Darwin to Uluru (Qantas); onward flights to Townsville and the Gold Coast
(Airnorth)
• Security enhancements to be undertaken at Darwin and Alice Springs airports to
meet new security measures mandated by the Federal Government
• Ground Transport update including the launch of Uber and a new car accessory
parking and storage facility at the airport
• The release of the Productivity Commission’s draft report into the Economic
Regulation of Airports
• A wrap up of Airservices noise complaints received in 2018
• Distribution of an NT Airports environmental sustainability questionnaire
2018 Stakeholder Engagement Report 21
`2018-19 Stakeholder Engagement
Darwin International Airport remains committed to genuine consultation and engagement
with stakeholders. DIA’s overarching objective is to foster community engagement, however
it is also about engaging with the community at a broader, grass roots level and show
commitment to industry, social welfare, sporting endeavour and participation.
Listed below are a range of key stakeholder engagements DIA has undertaken over the past
twelve months.
Industry & Business Engagement
Jetstar Livery Airport Safety Month
Jetstar livery event, celebrating ten years of flying Airport Safety Week presentation
between Singapore and Darwin
In September, National Work Safe Month
Celebrating ten years of flying between and Airport Safety Week was whole-
Singapore and Darwin, Jetstar Asia heartedly embraced by Darwin
unveiled its unique Northern Territory International Airport with a comprehensive
themed livery on an Airbus A320 aircraft and engaging schedule of events and
at a special event held at Darwin activities held not only in Darwin but also
International Airport in March 2019. at Alice Springs and Tennant Creek
airports.
The new Jetstar Asia Northern Territory
inspired livery is an innovative flying Crossing topics like working in the tropics,
billboard with the potential to excite limber and stretch, women’s health, CPR
visitors from across Asia to travel to the and defibrillator training, walk in my shoes
Northern Territory. and promoting safety culture, the events
were very well attended and supported by
The event coincided with Jetstar Asia airport staff, stakeholders and contractors.
announcing a new operating schedule of
seven days per week commencing in April,
which will see the number of seats jump
by 25% on the Darwin to Singapore route.
22 2019 Stakeholder Engagement ReportIndustry & Business Engagement
Darwin Major Business Group and More than 80 Territorians gathered in
Facing North and Reaching South Shenzhen, China, on 29th August 2018 to
attend Reaching South, an event aiming
to open the doors for trade, travel and
tourism between Asia and the Northern
Territory. The event was an opportunity to
network with big business in China, and
potentially create business opportunities in
the NT consequently boosting tourism and
passenger numbers.
Facing North event
Northern Territory Airports’ CEO, Ian Kew,
has been busy in his role as Darwin Major
Business Group Chair. This has taken him
on travels to China to attend the inaugural Prime Minister Scott Morrison addressing attendees
at Facing North
Reaching South event, and Canberra for
the second year of flagship national event,
With a similar purpose although in a
Facing North. Both events are about
domestic setting, Canberra’s Parliament
showcasing Darwin and the Northern
House was a fitting venue for Reaching
Territory and represent a strong
South’s sister event, Facing North, held on
partnership between the Northern
Wednesday 19th September 2018. The
Territory Government and Darwin Major
successful event designed to showcase
Business Group.
the Northern Territory, welcomed VIPs
including Prime Minister Scott Morrison
and leader of the opposition Bill Shorten,
as well as a powerful NT delegation and
co-hosts of the event Chief Minister
Michael Gunner, Senator Nigel Scullion,
Solomon MLA Luke Gosling, and members
of the Darwin Major Business Group.
Ian Kew speaking at Reaching South
14 2019 Stakeholder Engagement ReportIndustry & Business Engagement
Round table with travel agents Airnorth Launch
Round table forum Tom Ganley being interviewed by local radio station
Mix 104.9 during the launch of Airnorth’s inaugural
In May 2018, NT Airports – working flight to the Gold Coast
closely with the Northern Territory
Government and NT Tourism – On 3 April 2019, Airnorth commenced new
successfully secured our first flight into seasonal flights between Darwin and the
Darwin from mainland China, specifically Gold Coast. The service departs Darwin
Shenzhen. Not only does this provide for Townsville with a short 30-minute
more options for passengers, it also stopover before ongoing to the Gold
creates business opportunities for the Coast.
“hidden passenger” i.e. international
freight. To mark the occasion, a media event was
held to coincide with the early morning
Engagement is key to the longevity and check-in for the first flight. Two local radio
strength of this new route. Recently, the stations broadcast their breakfast shows
NT’s Aviation Development team alongside live from the check-in area of Darwin
Donghai Airlines Sales and Marketing International Airport, with tropical themed
team, hosted a presentation and round balloon creations to enhance the festivities
table forum with local travel agents. The and cupcakes to share with passengers.
agenda was simple – to increase outbound
passenger numbers to Shenzhen.
NT Airports continues to work with
Donghai Airlines and local travel agents to
grow the passenger numbers on these
services, and moreover diversify and grow
our international offerings for locals.
Airnorth launch event in the check-in area
2019 Stakeholder Engagement Report 15
`Industry & Business Engagement
Business at Sunset Presentations & Awards
Business at Sunset held in the Wirraway Business Andrew Warrender at the AAA Annual Conference
Centre
Staff at Darwin International Airport have
In February 2019, Darwin International presented at a range of industry events
Airport again teamed up with the NT held locally, nationally and internationally
Chamber of Commerce to host another over the past twelve months. These
Business at Sunset networking event in include:
the airport’s Wirraway Business Centre.
Over 100 people were welcomed at the • Ross Baynes, DIA’s Director
event, giving DIA the opportunity to Property presented at the 9th
engage with the wider NT business Annual NT Major Projects
community. Conference in October 2018.
• Andrew Warrender, DIA’s
Commercial Manager – Terminals,
presented at the 2018 Australian
Airports Association (AAA) annual
conference on the topic ‘Airport
Commercial Revenues in the Time
of the Digital Shopper’.
• Tom Ganley, DIA’s Chief Financial
Officer participated in a panel
discussion on Community
Engagement at the 2018 Australian
Airports Association annual
conference in November 2018.
• Ross Baynes, DIA’s Director
Property, presented at the 4th
Annual Aerotropolis Conference in
Bangkok, Thailand in March 2019.
Mark Hickey, DIA’s Technical Team Leader
was awarded a Young Airport Professional
Scholarship, allowing him to attend the
2018 Australian Airports Association
annual conference.
16 2019 Stakeholder Engagement ReportEnvironmental Initiatives
PFAS Interagency Working Group Award Sponsorship
DIA continues to be an active member
within the PFAS Interagency Working
Group, established in April 2016 to
implement a coordinated approach to the
investigation and response to potential
environmental and health issues related to
PFAS.
Rapid Creek Water Advisory DIA’s Environment Manager, Nick Fewster, with the
Committee recipient of the Sustainable Enterprise Award,
Purple House
Formed in 2016, DIA continues to be a
member of the Rapid Creek Water In November, the Northern Territory
Advisory Committee (RCWAC) to ensure a Natural Resource Management (NT NRM)
consultative approach to water Awards Gala Dinner was held as part of a
management and planning of the creek. three day Territory Natural Resource
The RCWAC fills the void created when Management Conference.
the previous Rapid Creek Catchment
Advisory Committee was disbanded in The NT NRM Awards recognise the
2013. remarkable work undertaken by the
Territory’s champions of nature,
conservation and farming for the future.
Sustainability Reporting
This year the Environmental Management
In early 2019, Darwin International Airport team from NT Airports sponsored the
engaged with stakeholders including Sustainable Enterprise Award which
members of the Community Consultation recognises a small business or enterprise
Group and Planning Coordination Forum for innovative solutions to meet natural
to learn about stakeholder priorities resource challenges or delivering
regarding environmental sustainability sustainable products or services to meet
reporting. The feedback provided will the needs of the Territory’s NRM
assist Darwin International Airport in community.
better understanding stakeholder priorities
across various aspects of environmental This year’s winner of the Sustainable
management and sustainability. Enterprise Award was Western Desert
Dialysis, The Purple House, a remote renal
service, which was recognised for their
efforts using traditional medicine with
western medicine. By developing an
economic enterprise based on the harvest
and need of native species, the
sustainable use of traditional medicinal
plants is now being shared extensively at
the Purple House and traded globally.
18 2019 Stakeholder Engagement ReportCorporate Giving
DIA’s Corporate Giving Committee Workplace Giving
Tracy Village Rebels Baseball Club, one of this Cheque presentation to Menzies School of Health
year’s grant recipients of DIA’s Corporate Giving Research
Committee
Part of Darwin International Airport’s
Darwin International Airport is a regular culture is to give back to our community.
and enthusiastic supporter of individuals, For the past nine years, our Workplace
charities and not-for-profit groups in the Giving program has seen staff contribute
Territory. DIA’s Corporate Giving to NT charities through payroll deductions,
Committee continued its support of local which the company matches dollar for
Top End charities to purchase one-off dollar.
tangible items. The community grants are
up to $2500 and are accessible for groups Our 2018 recipient of the Workplace
working in a variety of areas including Giving program was Menzies School of
youth, health, education, arts, sport and Health Research. Menzies is now one step
the disadvantaged. closer to purchasing an anaerobic
chamber, thanks to a generous donation
This year’s grants included the purchase of $13,030 from the Darwin International
of some much-needed baseball equipment Airport Workplace Giving scheme.
for the Tracy Village Rebels Baseball Club.
On Sunday 9th of September all three The chamber is a crucial piece of
senior teams won their respective grand equipment for growing anaerobic bacteria
finals with players using their new 2018 that can be found in children under the
Easton 650 Series Bats purchased through age of 5 with middle ear infections and
the airport’s sponsorship program. chronic lung disease.
Darwin International Airport is grateful for
the opportunity to support this worthy
cause which will have a direct impact on
the lives of many children in the NT,
especially Indigenous children under the
age of 10 who commonly suffer from
middle ear infections.
2019 Stakeholder Engagement Report 19
`Corporate Giving
It's a Bloke Thing DIA 2018 Annual Charity Golf Day
It’s A Bloke Thing luncheon Golf Day festivities
After the success of last year’s event, on 5 The 2018 Darwin International Airport
March 2019 the second annual It’s a Block charity golf day was an enormous success
Thing prostate cancer luncheon was held raising a whopping $65,000 to assist
in the domestic departure lounge of Cancer Council NT’s Patient to Treatment
Darwin International Airport. The event Program – smashing previous year’s
raised $253,000 with the funds coming efforts as far as fundraising records goes!
directly back to the Territory to fund a full- With the funds raised, Cancer Council NT
time specialist prostate cancer nurse at was able to purchase two vehicles for this
Royal Darwin and Palmerston hospitals. program and continue to assist and
support those people living with cancer,
and their families and friends.
Streeter Clay Cup
The Patient to Transport program offers a
transport service to assist patients getting
to and from their medical appointments,
particularly people that live outside the
Royal Darwin Hospital Transport bus
service. The event allowed Cancer Council
NT to purchase two new vehicles.
The inaugural Streeter Clay Cup
In June 2018, Darwin International Airport
supported the inaugural Streeter Clay Cup,
a charity football match between
Airservices Aviation Rescue Fire Fighting
Service and the Northern Territory Fire
and Rescue Service. The match was
played in Darwin, with DIA funding the Darwin Airport presents the cheque to Cancer
shirts worn by the Airservices team during Council NT with their two new vehicles
the match.
20 2019 Stakeholder Engagement ReportCommunity Engagement
Media Publications Airside Safety in the Top End
Territory Q article Maria Norman, Airside Operations Officer
Throughout the past year, Darwin We are proud of all of our staff at Darwin
International Airport has undertaken a International Airport, and grateful for the
range of media engagement, including huge amount they contribute to our
radio interviews, television, newspaper business. We also care about safety – it is
and magazine articles. Topics have our number 1 priority. Recently, one of
included airline schedules and aviation our Airside Operations Officers, Maria
development, commercial and property Norman, was featured in Aviation Spotters
developments, ground transport Online.
initiatives, security enhancements,
environmental management, and Writer for the publication, Sid Mitchell,
corporate giving events. was fortunate enough to visit at one the
busiest times of the year for aerodrome
ground operations at DIA, during a major
military exercise. The feature discusses
what Maria’s job entails, and how the
exercise may impact day to day airside
operations of Darwin Airport.
2019 Stakeholder Engagement Report 21
`Community Engagement
Happy or Not Short Films
Happy or Not kiosk at Darwin Airport NT Airports short film series
In August 2018, Darwin International NT Airports continues to build its collection
Airport introduced an instant customer of short films with the recent release of a
feedback platform through the innovative new film focussing on the airport’s
HappyOrNot technology, currently in place community engagement.
at over 160 airports worldwide.
Like our previous short films, the
By simply pressing a button ranging from community engagement film will be
very happy (dark green smiley face) to shared and in a variety of ways including
very unhappy (dark red smiley face), the Darwin Airport website, social media
passengers can now instantly and screening it in the airport terminal.
communicate their overall level of
satisfaction with the terminal, including
the bathroom facilities and their security
experience. Passengers are also given the
opportunity to provide additional
comments on specific areas. The data is
then fed to a web-based collection and
reporting system to chart and report back
to the airport management team.
22 2019 Stakeholder Engagement ReportSupporting the Arts
Sponsorship The Green Room
Darwin Airport is a proud supporter of the Darwin The Green Room at Darwin Airport
Symphony Orchestra, recently sponsoring their new
initiative ‘Preludes’ Launched in August 2018, The Green
Room is a unique pop-up space designed
Darwin International Airport is a long-term to showcase Northern Territory arts and
major sponsor of the Darwin Festival, and culture at Darwin International Airport.
is a keen supporter of arts organisations
such as Tracks Dance, Browns Mart Inspired by the historical bar formerly
Theatre, Darwin Symphony Orchestra, located in the old Hotel Darwin, it is a true
Darwin International Film Festival, celebration of the Top End’s dry season
Northern Territory Travelling Film Festival, and relaxed tropical lifestyle. This
Off The Leash, and SPUN Stories & welcoming venue boasts a stage where
Podcast Series. local musicians perform, and large format
screens featuring digital content provided
We actively promote, support and attend by the local arts groups we sponsor.
events hosted by the organisations and
groups we support, and use promotional
assets in our terminal to help showcase
the arts for our customers.
Christmas 2018 community performance
2019 Stakeholder Engagement Report 23
`Supporting the Arts
Darwin Festival Top End Wedding
Darwin Festival Miranda Tapsell in Top End Wedding
In 2018 Darwin International Airport and In mid-2018, Darwin International Airport
Darwin Festival celebrated 10 years of hosted the cast and crew of Australian film
their ‘partnership in excellence’. DIA is Top End Wedding to undertake some
proud to continue its support of the arts filming at the airport.
community through its sponsorship of
Darwin’s much loved festival. The film is co-written by and stars
Miranda Tapsell, and features iconic Top
Ticket sales for the 2018 event exceeded End destinations including Darwin, Tiwi
all expectations hitting a record 44,000 Islands, Kakadu, Arnhem Land and
tickets sold, and the appeal for the Katherine Gorge.
Festival reached further than it ever has.
Of all Darwin Festival visitors, 32% Top End Wedding had its world premiere
originated from outside of Darwin, with at the 2019 Sundance Film Festival and
25% coming from interstate and 7% from will be released in Australian cinemas on 2
overseas. May 2019.
The airport’s water tower was lit up to
highlight the Festival, and digital
advertising platforms inside the terminal
were utilised to promote the festival to
locals and visitors alike.
CEO of Darwin International Airport and
Festival Chair, Mr Ian Kew, was delighted
with the event. ‘Growing the local
audience is important to the Festival, but
having such a significant increase in
interstate and international guests is
critical to turbocharging tourism in the
NT.’
24 2019 Stakeholder Engagement ReportEducation
Connecting with CDU Students School Tour
DIA’s Environment Manager with CDU Students School tour of Darwin Airport
Darwin International Airport provided In August 2018, DIA took students from
three impressive students from Charles local school Durack Primary on a tour of
Darwin University (CDU) the opportunity the airport and the airfield to learn about
to attend the NT Natural Resource airport activities and operations.
Management (TNRM) conference and
awards gala dinner. Isabel Ely (right), Easing the Transition
Manisha Poudel Gaudel (absent for the
photo), and Tito Khatiwada (left), are all
undertaking Masters of Environmental
Management at CDU. This is a two-year
course focused on the principles and
practices of environmental management,
particularly in the context of wet-dry and
semi-arid tropical ecosystems. Isabel also
presented at the TNRM conference on
long neck turtles research she assisted
with at Finniss River, NT.
CDU Scholarships
Transition Camp students visiting Darwin Airport
The most recent recipient of Darwin
International Airport’s Charles Darwin
Students from remote communities in the
University Scholarship commenced with
Top End visited Darwin International
DIA in February 2019. The student is
Airport in late 2018 to enjoy a terminal
completing a Bachelor of Environmental
tour, hosted by DIA’s Head of Operations,
Science and during her internship has
Aerodrome Safety & Standards Manager
been working closely with DIA’s
and Community Engagement Manager.
Environment Manager on environmental
projects to gain valuable experience in
The two groups were visiting Darwin as
environmental management.
part of a Department of Education’s
Transition Camp, designed to prepare
students for the prospect of travelling
interstate for studies.
2019 Stakeholder Engagement Report 25
`2019-20 Stakeholder Engagement
In line with the 2018-19 activities described in this report, Darwin International Airport looks
forward to continuing with many of the actions noted above, facilitating and participating in
CACG and PCF meetings, and continuing broader community engagement and consultation
activities including:
• Meetings and briefings with Federal and State/Territory Ministers and Shadow
Ministers, NT Government CEOs and local councils
• Media engagement including radio, television, newspapers and magazine articles, as
well as ongoing website updates and information sharing through social media
channels
• DIA’s Annual Golf Day
• Continued membership on environmental groups such as Rapid Creek Water
Advisory Committee and the PFAS Interagency Working Group
• Development of further short films
• Environmental conservation initiatives such as tree planting, toad bust events and
Clean Up Australia Day
• Ongoing support of the arts
• Continue fostering relationships with education institutions like CDU and local schools
• Continued involvement with industry, business and the community
• Consider opportunities for ‘pop-up’ community sessions
2019-20 Meeting Schedule
Location Date
DIA CCG Meeting Darwin 11 July 2019
CCG Chairs Meeting Canberra October 2019 TBC
DIA CCG Meeting Darwin 14 November 2019
DIA CCG Meeting Darwin March 2020 TBC
2 2019 Stakeholder Engagement ReportYou can also read
