2019 &2020 Western Carolina Community Action

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2019 &2020 Western Carolina Community Action
2019 & 2020   ANNUAL
              REPORT
2019 &2020 Western Carolina Community Action
VISION                                      INSIDE
                      Giving people the power to                  Letter from the CEO                                 2
                      transform their futures and live
                      more fully in their community.              2019-2020 Financial Report                          3

Poverty is not                                                    Apple Country Transportation                        4
natural. It is a      VALUES                                      Housing Programs                                    5
                      Through its work and partnerships,
human creation        WCCA upholds the following values:          Older Adult Services                                6
and it can be         - Respect                                   Early Childhood Education                          7-8
                      - Integrity
eradicated by         - Collaboration                             Early Childhood Education Financial Report     9-10
human actions.        - Excellence in Service
                                                                  2019-2020 Community Partners                        11
                      - Progressive & Innovative
Overcoming poverty    - Inclusion and Acceptance                  2019-2020 Donors & Volunteers                 12-14
is not a gesture of   - Responsible Stewardship of Resources
                      - Safe and Caring Environment for
charity – it is a       Clients, Employees, and Partners
systemic act
of justice.           WCCA MISSION
                      Working with communities and
- Nelson Mandela      partners, WCCA improves people’s
                      lives by creating pathways to
                      self-reliance and healthier living.

                      PROGRAMS & SERVICES
                      - Early Childhood Education
                      - Housing
                      - Apple Country Transportation
                      - Older Adults Services

                      2019 & 2020 BOARD OF DIRECTORS
                      Kim Wilson, Chair                        Shelby Ball                Katherine Parnell
                      Tamara Lee, Past Chair                   Kelly Burgin               Shannon Perry
                      Annie Fritschner, Vice Chair             Luke Huntley               Brooke Stambersky*
                      Alan Wilson, Treasurer                   Kelly Johnson              Lucretia Starling
                      Barbara Toler, Past Treasurer            John Lauterbach*           Athena Strong*
                      Noah Rose Henderson, Secretary           Debbie McCrary             Lauren Wilkie
                      Erin Drew, Past Secretary                Rhodney Norman             *Completed Board Service
                      David White, CEO

                                   The great solution to all human problems
                                   is individual inner transformation.
                                   - Vernon Howard
2019 &2020 Western Carolina Community Action
LETTER FROM THE CEO

O         ver the past few years, we’ve heard a lot about the need for “systemic change” and its effect on society. But what is systemic
change and how does it happen? To create systemic change you first have to understand the system. Webster’s defines a system as:
“a regularly interacting or interdependent group of parts that form a unified whole.” To me, that suggests that if you change one part
of a system, the whole system will be affected. WCCA actively partners with individuals and organizations to challenge existing
systems and give people the power to transform their futures and live more fully in their community.

Early Head Start® has long been recognized as one of the best early childhood education programs serving infants and toddlers in the
country. Congress wanted the private childcare industry to have the opportunity to participate in this model system that promotes early
learning and school readiness. WCCA was one of the first Early Head Start grantees in the country to partner with private childcare
centers through the Early Head Start Childcare Partnership Program. The collaboration offers professional learning curricula, shared
staff trainings, and family engagement opportunities. This small systemic change has dramatically improved the quality of care at five
local childcare centers, and allows private providers and WCCA to better serve the children and families in our region.

WCCA is taking part in another systemic change in the area of medical transportation. For years, a patchwork of local agencies made
decisions about how people dependent on Medicaid were transported to medical services such as dialysis, physical therapy, cancer
treatments, and doctor appointments. The system was expensive, unreliable and unsafe for medically frail individuals. Medicaid
reform in North Carolina has ushered in new statewide brokerage systems that utilize high quality, experienced providers like
WCCA’s Apple Country Transportation to offer Medicaid transportation in Henderson County. The new system complements our
existing Paratransit services, provides additional revenue to support our programs, and allows WCCA to help our medically needy
neighbors access the lifesaving services they need to get back on their feet faster!

WCCA administers the HUD Section 8 Housing Choice Voucher program in Henderson and Transylvania Counties. These vouchers
help families stabilize their housing situation while they work on gaining an education and job skills. WCCA’s Family Self-Sufficiency
program teaches budgeting, creating a savings plan, and helps further steward these families toward financial independence.
Upon graduation, they earn a higher income, can better manage their finances and no longer need rental assistance. They move
from being renters to becoming homeowners who are no longer dependent on government assistance!

WCCA actively promotes healthy aging systems that offer nutrition services, socialization opportunities, transportation, and referral
services. These programs help reduce isolation and make it possible for seniors to thrive as they age in place. A recent grant from the
WNC Bridge Foundation will allow WCCA to start a pilot program that brings healthy activities, community resources, and elder
services providers together under one roof to provide convenient access to Transylvania County’s most rural seniors. By supporting
healthy aging, our seniors are provided the dignity, respect and resources they need to thrive throughout their golden years.

Join us as we bring about meaningful change here in Western NC! Be a change agent –
as a donor or volunteer, you can transform lives and create opportunity! Your support can
help open up a world of learning to a child; provide access to healthcare and employment
to someone without a car; offer a safe home and a chance to start over for a single mom;
or deliver a hot meal and companionship to a homebound senior! The possibilities are
endless and it all begins with change!

Sincerely,

David White, CEO
Western Carolina Community Action
                                                                                                                                           2
2019 &2020 Western Carolina Community Action
FINANCIAL REPORT: 2019 & 2020
    REVENUE                                 2019                              2020                         2019 REVENUE TOTAL:
    Federal Funds                   $ 9,683,903                        $ 10,592,987                          $14,895,514
    Federal Pass Through            $ 1,393,432                        $ 1,137,085
    State                           $ 1,913,203                        $ 1,878,123
    Local Support                   $ 725,668                          $    901,947                         2020 REVENUE TOTAL:
    Program Income & Fees           $    574,115                       $     232,118
    *Other                          $ 605,193                          $     802,065                          $15,544,325
     $12 M                          *Other includes: interest income from investments, In-Kind contributions, donations, rental income

                                         91 cents of every $1.00 WCCA spends goes to fund the
                                         programs and services that help our neighbors in need!

     $2 M

               Federal Funds     Federal Pass           State Funds             Local Funds           Program Income                Other
                               Through to State                                                          and Fees

    EXPENSES                                    2019                          2020
       Program Services                     $ 13,883,497                $ 13,958,423                   Program Services expenses includes
       Administrative Support Services      $ 1,1 75,436                $ 1,424,208                    all activities directly related to the
       Fundraising                          $      8,373                $     38,479                   organization’s mission, including
                                                                                                       planning, operations, and evaluation
                                                                                                       of each program as well as direct
      2019 EXPENSES TOTAL:                        2020 EXPENSES TOTAL:                                 support to clients.

            $15,067,306                               $15,421,110                                      Administrative Support Services
                                                                    .3%                                includes functions that support the
             7.8%    .1%                                9.2%
                                                                                                       entire agency such as finance, human
                                                                                                       resources, corporate strategy,
                                                                                                       corporate planning, and executive
                                                                                                       leadership.

                                                                                                       Fundraising includes activities that
                                                                                                       invite potential donors to contribute to
                                                                                                       the organization.

3                      92.1%                                             90.5%
2019 &2020 Western Carolina Community Action
APPLE COUNTRY TRANSPORTATION: MOVING OPPORTUNITY CLOSER
A      pple Country Transportation is one of WCCA’s oldest programs. It began in 1969
with a single “Work Mobile'' that transported individuals to the county’s welfare and                   Public transportation
unemployment offices. Today, Apple Country Transportation provides a variety of                          is like a magnifying
transportation services in Henderson County.
                                                                                                        glass that shows you
The Public Transit program contracts with Henderson County to operate 3 fixed bus routes that run
hourly throughout the City of Hendersonville, Fletcher and Laurel Park, and connects to the Asheville
                                                                                                         civilization up close.
Rides Transit system. Bus service runs Monday through Friday from 6:30 AM - 6:30 PM.                                     -Chris Gethard
    • Apple Country Transit logged over 168,300 miles in 2019 and 173,965 miles in 2020!
    • Approximately 67,110 passenger trips were made throughout Henderson County to deliver riders to destinations including
      employment/jobs, school, medical appointments, local shopping, and community services. Without transportation, many of
      these day-to-day opportunities would be out of reach!

Apple Country Transportation (ACT) also receives Federal and State grants to transport individuals living in remote areas of the county through
the Rural Operating Assistance Program (ROAP) and Title III Older Americans Act Transportation Programs. This helps rural residents and
seniors who lack transportation and/or can no longer drive to be able to access important community resources.

For many passengers, bus service offers a lifeline and the opportunity to receive medical care including prenatal visits, cancer and dialysis
treatments, or regular doctor visits. Food shopping and/or the ability to participate in community activities such as congregate meal programs
opens up a world of socialization opportunities for seniors and rural residents.

    • In 2019, over 10,475 seniors and rural residents were transported to medical
      appointments, local health centers, grocery shopping, community services
      and congregate meal programs.
    • In 2020, our rider numbers grew by nearly 47% as Apple Country Transportation
      served 15,391 ROAP and Title III passengers!
    • Apple Country Transportation drove over 83,940 miles in 2019 to deliver ROAP
      and Title III program passengers. Due to the pandemic, passenger numbers fell
      dramatically in 2020.
    • Work First clients took a combined 4,831 trips in 2019 and 2020 to pursue active employment and community resources
      to help lift themselves out of poverty!
Apple Country provides Para-Transit services on ADA-compliant, handicapped accessible busses to residents with medical issues that prevent
them from being ambulatory. Once registered, paratransit clients can call and schedule private pickups that allow them to attend medical visits
and other appointments.
         • 2,514 Paratransit trips (2019) and 1,945 trips in 2020
         • 6,617 Wheelchair and disabled passenger trips over 2 years!
         • 2,052 passenger trips for Vocational Solutions clients throughout 2019-2020 to attend job training, access educational
           opportunities and find employment
Each weekday, Apple Country Transportation continues to move people closer to the opportunities in their community that they need
to make their lives better!

               WORK | SCHOOL | SHOPPING | MEDICAL APPOINTMENTS | VOCATIONAL TRAINING
              PUBLIC LIBRARY | CITY/COUNTY OFFICES | JOB INTERVIEWS | CONGREGATE MEAL SITES
                                                                                                                                                  4
2019 &2020 Western Carolina Community Action
HOUSING PROGRAM: INSPIRING INDEPENDENCE

    T     he Housing Choice Voucher (Section 8) program is a
    rent subsidy program funded by the Department of Housing
    and Urban Development (HUD). The program enables very
    low-income families to obtain standard housing.
    To be eligible, an applicant individual or family must be
    very low-income (below 50% of area median).
    Families/individuals are required to contribute 30% of
    their adjusted monthly income toward rent and utility
    expenses; the balance, subject up to established ceilings,
    is subsidized. WCCA administers the Housing Choice
    Voucher program in Henderson and Transylvania Counties.

    The Family Self-Sufficiency program allows families in the Housing Choice Voucher program to increase their earned income as well as to
    decrease dependence on rental subsidies and welfare assistance. While in the program, any increases in the family’s rent as a result of
    earned income is credited to an interest-bearing escrow account. The escrowed funds can ultimately be used as a down-payment for
    homeownership or other life-improving purposes upon graduation from the program.

    During 2019 and 2020, WCCA helped 836 families throughout Henderson and Transylvania
    counties to secure safe, stable housing through the Housing Choice Voucher program.
                                                                                                            There is nothing
    17 Homeless households have been admitted to the Housing Choice Voucher
    program over the past 2 years and are safely and affordably housed.
                                                                                                            more important
    WCCA, working together with the Veterans Affairs Supportive Housing (VASH) program has
                                                                                                            than a good, safe,
    admitted 4 homeless US Military Veterans to the Housing Choice Voucher program since 2018.              secure home.
    During 2019 and 2020, 49 families participated in the Housing Choice Family Self Sufficiency            - Rosalynn Carter
    program, working towards independence and a better future!

    6 families have graduated from the Family Self Sufficiency program over the past 2 years and increased their annual incomes by an
    average of $23,725 per household!

    6 Family Self Sufficiency program graduate families received escrowed savings totaling $28,000 at an average of $4,667 per household.

    Education changes futures! Over the past two years, 6 Family Self Sufficiency
    program graduates have completed a variety of educational goals and earned
    GED’s, technical licenses/certifications, 2 Associates degrees, and a Bachelor’s
    degree. The ability to secure a better job and earn more money helps ensure their
    long-term independence!

               Education means independence and
               independence means liberty!
               -Lily Amis

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2019 &2020 Western Carolina Community Action
OLDER ADULT SERVICES: PROMOTING HEALTHY AGING

W            CCA operates a variety of nutritional and activity programs in Transylvania County including two LunchPlus congregate meal
sites at Silvermont Mansion and Quebec Community Center, Mobile Meals, Liquid Nutrition, and Shelf-stable Boxed Meals.

LunchPlus congregate meal sites offer residents, age 60 and over, the opportunity to enjoy a healthy meal and socialize with
neighbors, hear presentations from community speakers, exercise, and engage in other fun activities. Cathey’s Creek Baptist Church,
Land of Sky HCCBG grant and local donations help support the LunchPlus program.
    • 9,136 Meals were served to 608 senior citizens at our two LunchPlus Congregate Meal sites in 2019. On average,
      50 seniors a month come out to enjoy a healthy, hot meal, fellowship, and fun activities.

During the Spring of 2020, Covid-19 forced the temporary closure of both LunchPlus meal sites. WCCA partnered with Transylvania
County DSS and County Transportation officials to provide carry-out and home delivered meals. We kept our seniors engaged
through a variety of “in-home” activities that could be done alone or by calling a friend. We touch base with our seniors regularly
and hope to safely reopen both of our LunchPlus congregate meal sites later in 2021.

Mobile Meals delivers a hot, healthy mid-day meal five days-a-week to homebound older adults in the upper end of Transylvania
County. The meals, which meet 1/3 of RDA nutritional needs for seniors, are prepared by Transylvania Regional Hospital and delivered
by local volunteers. The Land of Sky Regional Council provides funding for the Mobile Meals program through the Home and
Community Care Block Grant.
    • 4,508 meals were delivered to the homes of 226 Transylvania County seniors. Each month, 24 homebound elderly rely on
      WCCA’s Mobile Meals program!

Liquid Nutrition program provides Ensure and Glucerna nutritional drinks to older adults who are medically frail and need the
supplement to remain healthy at home. For many seniors, this critical supplement can be too expensive. Our friends at Lake Toxaway
Charities, Land of Sky HCCBG grant and local donations provide the financial support to make this program possible.
   • 5,400 cartons of Ensure and Glucerna liquid nutrition were distributed to over 2,712 medically frail older adults.

Shelf-Stable Boxed Meals offer a nutritional safety net to our elderly neighbors who need a little extra food in their cupboard or during
periods of inclement weather when volunteers can’t deliver mobile meals or LunchPlus sites are closed. No cooking is required with these
5-7 day meal boxes! Funding provided by Land of Sky Regional Council, Home and Community Care Block Grant and local donations.

    • In 2020, WCCA delivered 2,611 shelf-stable meals to help provide additional nutrition to seniors who are isolating
      at home to avoid exposure to Covid-19.
    • As the recipient of the Cares Grant for Transylvania County, WCCA has partnered with Meals on Wheels of Brevard to get
      even more meals out!
                                          Neighbors helping neighbors – Transylvania County residents, civic groups, and churches
                                          have donated over 2,820 volunteer hours to help promote healthy aging throughout their
                                          community! Community volunteers, along with Transylvania County DSS and Transportation
                                          workers helped to deliver Mobile Meals, Liquid Nutrition, and Meal Boxes to our elderly
                                          neighbors.

                                           Between 2018 and 2020, Harris Hardware and Henderson’s Greenhouse have helped
                                           WCCA distribute $1,800.00 in Garden vouchers to low-income residents!

                                                       Aging is not lost youth but a new stage
                                                            of opportunity and strength.
                                                                               -Betty Friedan
                                                                                                                                            6
2019 &2020 Western Carolina Community Action
Early Childhood Education: TRANSFORMING FUTURES

    W           CCA provides early childhood education programs in Henderson, Transylvania, Rutherford, and Polk counties.
    Our programs include Head Start, Early Head Start, and NC Pre-K and serve children birth to 5 years and pregnant women.
    During the 2019-2020 school year, 845 families were served through WCCA’s Early Childhood Education programs. During
    their time in the program, parents are encouraged and empowered with a variety of creative learning techniques to help them
    become their child’s first and best teachers.
        •   1,076 Children served (birth to 5 yrs.)
        •   14 Pregnant women
        •   36 Children in foster care
        •   329 Children enrolled through Early Head Start
        •   459 Children enrolled in Head Start
        •   159 Children attended NC Pre-K
        •   129 Children were served by Early Head Start Childcare Partners

    Children can have difficulty learning when their home and family life is
    filled with uncertainty and turmoil. WCCA offers lasting change by
    investing in our families to help them secure basic needs and access
    community resources, to help children feel more secure and ready to learn!
        • 49 Homeless families were served during the 2019-2020 program year. WCCA helped 16 families find safe,
          stable housing and the critical resources needed to get back on their feet.
        • 138 Families were provided with additional services (clothing, food, transportation, etc.)
        • 394 Families took advantage of parenting education courses, English Second Language classes, and adult education
          courses through community partnerships with higher education and local nonprofits.

    A healthy foundation gives a child a better chance at a healthy future. Good medical, dental and mental health is essential to a
    child’s ability to learn. WCCA works to incorporate healthy living, in all its forms, into its Early Childhood Education programs.
        • 325 Families received health education assistance to make healthier         •   77% of HS children received dental exams
          life choices and provide for their family’s health needs                    •   43% of EHS children received dental exams
        • 43 Children received medical treatment for a chronic health condition       •   35% of EHS-CCP received dental exams
        • 82 Children qualified for a disability service                              •   3 Children received restorative dental treatments
        • 10 Children received mental health services                                 •   84% Average daily attendance for HS/EHS
        • 85% of Children received required medical exams                             •   83% Average daily attendance for EHS-CCP
        • 59% of Children received dental exams                                       •   WCCA has maintained 100% of our funded enrollment

    Percentage of Eligible Children Served
    WCCA Head Start, Early Head Start and Early Head Start                            Parent Involvement
    Child Care Partnership programs have served children between                       95% of families participated in Parent
    the ages of 0-5 living below poverty level:                                        Involvement activities including Parent
        •   83% of Children in Henderson County                                        Committee meetings, parent conferences,
        •   70% of Children in Transylvania County                                     home visits, parenting education, ESL classes,
        •   65% of Children in Rutherford County                                       fatherhood activities, Policy Council, and
        •   72% of Children in Polk County                                             family engagement activities, etc.

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2019 &2020 Western Carolina Community Action
Fall 2019
WCCA EARLY HEAD START AND HEAD START / NC PRE-K RESULTS                                                                            Winter 2020
                                                                                                                                   Spring 2020
0-3 YEAR OLDS                                                                                                      Percentage of students meeting or exceeding
Percentage of students meeting or exceeding age expectations by Domain                                             age expectations for all Domains over the
over the 2019 – 2020 school year.                                                                                  2019 – 2020 school year

      88% 87%           88%                                  90% 89%
85%               84%         84%                83%   83%               83% 84% 83%                    84%
                                           78%                                              77%
                                    73%                                                           75%

                                                                                                                    FALL 2019         WINTER 2020        SPRING 2020

 Social/            Physical         Language          Cognitive           Literacy        Mathematics
                                                                                                                    81% 84% 85%
Emotional
WCCA temporarily closed classrooms and only virtual services were provided 3/13/2020-10/2/2020. Parents of children ages 0 to 3 had more difficulty adapting to virtual
learning than older groups. The interruption in classroom learning, assessment difficulty, and attrition negatively affected scores for this group.

3-4 YEAR OLDS                                                                                                      Percentage of students meeting or exceeding
Percentage of students meeting or exceeding age expectations by Domain                                             age expectations for all Domains over the
over the 2019 – 2020 school year.                                                                                  2019 – 2020 school year
                              97%                97%                                                    95%
            86%                                                    87%               86%
                        83%
      77%                                                    74%                                  74%
                                           71%
                                                                               64%
                  59%
51%                                                    51%
                                    43%                                                                             FALL 2019         WINTER 2020       SPRING 2020

                                                                                                                   45% 74% 91%
                                                                                            36%
                                                                         32%

 Social/           Physical          Language          Cognitive           Literacy        Mathematics                     Greatest growth achieved in
Emotional                                                                                                                  Language, Literacy and Mathematics!

4-5 YEAR OLDS                                                                                                      Percentage of students meeting or exceeding
Percentage of students meeting or exceeding age expectations by Domain                                             age expectations for all Domains over the
over the 2019 – 2020 school year.                                                                                  2019 – 2020 school year

            94%                                  97%               97%
                        91% 94%                              86%
                                                                                     94%
                                                                                                        91%
                                                                               80%
                                           77%
      74%
                  69%
                                                                                                  57%
45%                                  47%               48%
                                                                         40%                                        FALL 2019         WINTER 2020        SPRING 2020
                                                                                            27%
                                                                                                                   46% 77% 95%
                                                                                                                           Greatest growth achieved in
 Social/           Physical          Language          Cognitive           Literacy        Mathematics                     Language, Literacy and Mathematics!
Emotional

                                                                                                                                                                          8
2019 &2020 Western Carolina Community Action
Early Childhood Education:
           FINANCIAL REPORT 2019 & 2020

                        REVENUE                                                 EXPENSE
    $8 M
                                                                2019                                      2020
                                         2019
                                                          12%               16%                     11%              11%
                                         2020
                                                  2%                                         1%

    $2 M

               Federal      State        Local
                                                                  70%                                       77%

           Early Childhood Education                               Early Childhood Education
           REVENUE BY FUNDING SOURCE                                  EXPENSE BY CATEGORY
                                                                                             2019                   2020
                         2019           2020           Program                           $ 6,640,870             $ 7,394,877
       Federal      $ 7,370,239     $ 7,550,435        Administration                    $ 1,482,345             $ 1,057,768
       State        $ 1,691,447     $ 1,668,999        Education & Training              $        183,613        $     97,861
       Local        $    389,821    $   593,162        Other*                            $     1,131,181         $ 1,069,381
                    $ 9,451,507     $9,812,596                                           $ 9,438,009             $9,619,887
                                                  *Other includes NC Pre-K and EHS-CCP Subcontractor payments;
                                                  Reimbursed COVID expenses and In-kind expenses

9
Early Childhood Education: FINANCIAL REPORT 2019 & 2020

2019
 Early Childhood Education PROGRAM EXPENSES BY CATEGORY FOR 2019
                                                  Early       Childcare                           Nutrition/
                           Head Start        Head Start       Partnership        NC Pre-K         Extended Stay Total
  Program              $ 1,871,970 $ 2,383,594 $ 278,739                        $ 1,468,1 1 9     $ 638,448          $ 6,640,870
  Program Admin        $ 420,653 $ 502,900 $ 485,112                            $ 73,680                             $ 1,482,345
  Education & Training $    33,214 $ 82,490 $ 29,533                            $ 38,376                             $ 183,613
  Other                                        $ 660,332                        $ 159,849         $ 311,000          $ 1,131,181
                           $2,325,837 $2,968,984 $1,453,716 $1,740,024                             $949,448          $9,438,009

2020
 Early Childhood Education PROGRAM EXPENSES BY CATEGORY FOR 2020
                          Head Start         Early              Childcare          NC Pre-K    Nutrition /              Total
                                             Head Start         Partnership                    Extended Day
 Program                  $ 2,060,154        $ 2,459,722        $ 756,377          $ 1,527,204 $ 591,420                $ 7,394,877
 Program Admin            $ 360,098          $     493,916      $    108,027       $     95,727                         $ 1,057,768
 Education & Training $    31,449 $    25,921 $   17,248                           $     23,243                         $       97,861
 Other                $     6,473 $     6,473 $ 609,293                            $ 100,990 $ 346,152                  $ 1,069,381
                       $2,458,174 $2,986,032 $1,490,945                            $ 1,747,164 $937,572                 $9,619,887

Other includes NC Pre-K and EHS-CCP Subcontractor payments, Reimbursed COVID expenses and In-kind expenses.

For the safety of our Head Start, Early Head Start, and NC Pre-K students and staff, all WCCA early childhood education centers
were closed due to the COVID-19 Pandemic. Virtual services were offered from March 13, 2020 to October 2, 2020 to promote
continued at-home learning. Customized virtual services and home visiting schedules were developed for those children and families
who chose not to return to the classroom.

                                                                                                                                         10
2019-2020 partners
     AB Tech Community College                       Henderson County United Way                    Rotary Club of Hendersonville
     Blue Ridge Community College                    Henderson County Vocational Solutions          SAFE of Transylvania County
     Blue Ridge Community Health Services            Henderson Oil Company                          Safelight
     Boys & Girls Club of Henderson County           Henderson's Greenhouse - Brevard               Sharing House, Transylvania Christian Ministry
     Brevard College Early Childhood Education       Hendersonville Community Co-Op                 Sherman's Sports
     Brevard Davidson River Presbyterian Church      Hendersonville Lions Club                      Silvermont Senior Center
     Cathey's Creek Baptist Church                   Hendersonville Rescue Mission                  Steps to Hope
     Cherryfield Baptist Church                      Homeward Bound                                 Summit Marketing
     Community Foundation of Henderson County        Hot Dog World                                  T.C. Henderson Elementary School
     Crossroads Cars                                 Interfaith Assistance Ministries               The Family Place of Transylvania County
     Cummings Cove Cares                             Isothermal Community College                   The Free Clinics
     Duke Energy                                     Kiwanis Club of Hendersonville                 The Haven of Transylvania County
     Entegra Bank                                    Lake Toxaway Charities                         The Salvation Army
     Four Seasons Ford                               Lake Toxaway Fire & Rescue                     The Storehouse
     Fyzical Therapy & Balance Centers of Brevard    Land of Sky Regional Council                   Thermal Belt Outreach Ministry
     Harris Hardware - Brevard                       Lori McCall, Clinical Dietician                Thrive
     Henderson County Council on Aging               Morrow Insurance Agency, Inc.                  Town of Columbus
     Henderson County DSS                            OnTrack WNC                                    Transylvania County DSS
     Henderson County Habitat for Humanity           Polk County DSS                                Transylvania County Parks & Recreation
     Henderson County Hunger Coalition               Preferred Health Plans of the Carolinas        Transylvania County Regional Hospital
     Henderson County Planning Dept.                 Rosman Baptist Tabernacle                      Transylvania County Transportation Dept.
     Henderson County Public Schools                 Rosman Community Auxiliary                     Transylvania County United Way
                                                                                                    Wells Fargo Advisors

     2020 COMMUNITY PARTNER AWARD

     A      shley Pollard-Marlow is an incredible example of a community partner with WCCA. As the owner and director of Little Blessings
     Learning Center in Rosman, Ashley is one of our Child Care Partners offering Early Head Start slots in her center. In addition, WCCA
     partners with Ashley to offer NC Pre-K in an adjoining classroom to the Early Head Start center.

     As a partner, Ashley collaborates with WCCA's enrollment team and her families in Transylvania County to ensure that children
     and families are served and served well. Recently, Ashley worked closely to connect the Department of Social Services, WCCA's
     enrollment team and a foster family to ensure that a recently placed child had the care he needed. In another case, Ashley worked
     tirelessly as an advocate for a family who initially seemed ineligible for services. In close
     partnership with the family and with WCCA, Ashley again helped to ensure that the child
     and family received services.

     Ashley has worked hard to partner with the WCCA family advocate, CCP manager and CCP
     Coach to build a strong team of support for her children and families. She recently held a
     family engagement event in which families picked up Fall Harvest Blessing Boxes, including
     food, an art placemat activity, and cookie decorating project for the family to do together.
     Like Ashley's partnership with WCCA, she has also built a strong team of supportive and
     collaborative teachers.

     Community partners like Ashley Pollard-Marlow enable us at WCCA to develop strong,
     holistic program models for children and families in North Carolina. Thank you, Ashley,
     for the ongoing collaboration and commitment to your children, families and teachers!
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2019-2020 DONORS               DONOR ORGANIZATIONS                        TIGER TOWN DONORS
    Amanda Alexander               Amazon Smile                               Glenda Andrews     Keith Galloway             Jennifer Moody
    Doris Allison                  Carolina Concert Choir                     Jimmie Arnett      Sheila Galloway            Elisa Morehouse
    Mr. & Mrs. Douglas Ashley      Carolina Portrait Pros                     George Bagwell     Tony Galloway              Jessalynn Morgan
    Mr. & Mrs. Jack Beschta        Cathey's Creek Baptist Church              Sue Bailey         Carl Ganner                Glenda Newell
    Helen Bishop                   Champion Supply                            Sallee Ballard     S. Gasperson               Candace Newman
    Rose Blackwell                 Cummings Cove Cares                        Mr. Berman         Scott Geeseman             Andrea Odom
    Theresa Bowman                 Dogwood Heath Trust                        James Bishop       David Grandal              Mr. & Mrs. Noel Osborne
    Dorothy and Phyllis Bryson     Entegra Bank                               Ms. Borrello       David Gray                 Jean O'Shields
    Linda Carter                   Estate of Dale Reed                        Evelyn Bridges     Libby Grosclose            Stephanie O'Shields
    Stephen Cefalu                 Foundations for Families                   David Bruce        Corey Harmon               Cassie Osteen
    William Clay                   Four Seasons Ford                          Katherine Bryson   B. C. Harris               Berlis Owen
    Bill Crisp                     GE Foundation                              Lisa Bunn          Jimmy Harris               Dennis Owen
    William Dalton                 Henderson Oil                              Annette Cabin      Debra Hatch                JoAnn Owen
    Tanya Dennis                   Hendersonville Lions Club                  Mildred Candler    Mr. Hatch                  Cheryl Peake
    Dr. & Mrs. William Garrison    Horizon Heating and Air                    Melody Carlino     Kathy Hendel               John Pepin
    Francine German                Housing Assistance Corporation             Robyn Carter       Karen Henderson            Anna Plemmons
    Robert German                  JM Smith Foundation                        Barbara Case       Nancy Henderson            Jan Plemmons
    Steven Harrison                Lake Toxaway Charities                     Thyra Chapman      C. R. Henley               Mike Poole
    Qaadir Islam                   Land of Sky Regional Council               Julie Coggins      Jennifer Henley            Tina Pressley
    Mr. & Mrs. Marvin Justice      League of Women Voters                     Joyce Collins      Ray & Jennifer Henley      Ellen Prinzi
    Alton King                     Morrow Insurance                           Eunice Cresswell   Claire Herzog              Sally Radovick
    C. Landry                      Network for Good                           Donna Cronic       Rosemary Hickman           Beulah Raxter
    Darlene Largent                Perry N. Rudnick Foundation                Donna Dalton       Mark Hogson                Robert Reid
    John Lauterbach                Pisgah Health Foundation                   Tanya Dalton       Gaia Holbrook              Sandra Reid
    Erich Leatham                  Reliance Life Insurance                    Dorie Dickson      Sara Holbrook              Susan Reid
    Darla Lindeman                 Community Foundation of Henderson County   Joseph DiPietro    Madison Holden             Christy Rice
    June Litchfield                The Community Foundation of Western NC     Richard Donoghue   Seth Hooper                Nicole Ritz
    Arnold Lodato                  United Way of Central Indiana              Robert Donoghue    Sherry Hunter              Donna Robinson
    Dr. & Mrs. Kenneth Mackenzie   United Way of Henderson County             Jesse Dunagan      Pat Jarrett                Franklin Rogger
    Mr. & Mrs. Ian Macpherson      Jim Wiley, Wells Fargo Advisors            Jenny Emerson      Barbara Jefferds           Sandra Schmidt
    Robert McCallister             John McCormick, Wells Fargo Advisors       Barbara Fehn       Tom Jefferds               H. Schuyler
    Kathleen Noyes                 WNC Bridge Foundation                      Sonya Flynn        Howard Jones               Kathy Shaw
    Mr. & Mrs. Mitchell Osteen     Women of the ELCA, Grace Lutheran Church   Misty Fowler       Sue Kalmbach               Chris Siemasko
    Judy Peirsol                                                              Linda Gady         Jeanette KaraBetsos        Wanda Singleton
    Martha Rudisill                                                           Anna Galloway      Jane Keadle                Laura Smith
    Mr. & Mrs. Edgar Rudisill                                                 Iris Galloway      Ed Kezor                   Patty Smith
    Sean Solle                                                                Jackie Galloway    Jill Kilpatrick            Joseph Stanfa
    Debbie Wall                                                               Kaly Galloway      Deb Knight                 Kimberly Strike
    Mr. & Mrs. David White                                                    Karen Galloway     Alyce Korney               Amy Tayler
                                                                                                 Alice Lance                Dan Thomas
                                                                                                 Breck Landreth             Judy Thomas
                                                                                                 Jim Livingston             Tiffany Thompson

            Thank you to our donors.
                                                                                                 Marijo Lorenz              Elizabeth Tibbs
                                                                                                 Nancy Loupe                Donald Tilson
                                                                                                 Ruth Lunsford              Jeanne Uchno

           you make change possible!
                                                                                                 Sheila Lusk                Lori Vayahan
                                                                                                 Debbie Maybin              Michelle Vine
                                                                                                 Katherine Mayer-Saunders   David White
                                                                                                 Jim McCall                 Tom Widlowski
                                                                                                 Leona McCall               Amy Winston
                                                                                                 Ranille McCall             Amy Winston
                         Happiness doesn’t result from                                           Frances McGee
                                                                                                 Helen McMahan
                                                                                                                            William Woodson
                                                                                                                            Country Creations
                       what we get, but from what we give                                        Pat Merrill                Jarrett Brothers, Inc.
                                                                                                 Lyall Metz
                                         -Ben Carson
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WCCA                early childhood education                                    Lunch Plus Congregate
     VOLUNTEERS          Volunteers                                                   Meal Programs & Activities
     Tony Amatangelo     Brigida Almaraz                   Xan Morse                  Marsha Hawes       Tommy Mullis
     Shelby Ball         Fabiola Badillo-Sanchez           Anna Najera                Carl Hendrix       Gaynelle Owen
     Kelly Burgin        John Bailey                       Oswaldo Orihuela           Olivene Lyday      Doris Raines
     Rosy Cruz           Shelby Ball                       Ximena Pachecho
     Erin Drew           Victoria Bank                     Itzel Palacios
     Teresa Duncan       Joyce Beschta                     Yesenia Palacios           Mobile Meals - Delivering
     Tracy Dyer
     Amy Erwin
                         Renita Blackwell
                         Svitlana Brown
                                                           Natasha Perkins
                                                           Juana Rico
                                                                                      fresh food and a friendly smile!
                                                           Jennifer Riddick           Pat Ashburn        Barbara Hill          Rachel Pruitt
     Annie Fritschner    Jessica Calvillo
                                                                                      Suzan Carter       Bobbie Ingram         Misty Queen
     Angelica Hamrick    Amber Capps                       Celeste Salcedo            Michael Gray       Mark Miller           Pat Soates
     Ed Harrelson        Natasha Carver                    Mary Scott                 Ann Hendrix        Fran Newby            Al Wilson
     Samantha Hembree    Adela Castro                      Mr. Spencer                Carl Hendrix
     Noah R. Henderson   Nancy Ciolek                      Courtney Stirling
     Mayra Hernandez     Talia Cruz                        James Stirling
     Luke Huntley        Carlyn Elliot                     Dan Sullivan               Silvermont Opportunity
                                                           Amanda Surratt
     Kelly Johnson
     Mary Laughter
                         Evan Evans
                         Rency Figueroa                    Barbara Toler
                                                                                      Center Seniors on the move!
     John Lauterbach     Becky Flynn                       Gloria Trejo               Helen Bernside     Rhina Mullins-Perry   Sandra Reid
                         Yesenia Gonzalez-Guzman           Linda Weldon               Jim Bohn           Carl Munn             Susan Sorenson
     Tamara Lee
                                                                                      Holly Burrows      Gloria Munn           Karen Stark
     Dawn McCall         Jennifer Gresser                  Marisol Zuniga             Andrea Heidman     Paul Paddick          Julie Vorus
     Debbie McCrary      Mari Hellen                                                  Barb Levy          Harley Raines         St. Timothy Gleaners
     Tori McMahan        Samantha Hembree
     Sandra Morgan       Hendersonville Kiwanis Club
     Rhodney Norman
     Itzel Palacios
                         Hendersonville Rotary Club Readers
                         Alicia Huztable
                                                                                      2020 Policy Council Members
     Katherine Parnell   Delia Jovel                                                  Ivania Venegas     Bobbie Morris         Natasha Perkins
                                                                                      Christol Hunt      Katie Robinson        Maricruz Martinez
     Kimberlyn Perez     Anna Langley                                                 Melissa Harrison   Casey Bryant          Barbra Toler
     Shannon Perry       Natasha Levi                                                 Teon Mullins       Amy Erwin
     Cassandra Philips   Lizabeth Lopez
     Sherry Pridmore     Wendy Lopez
     Chelsea Rice        Destiny Love
     Brooke Stambersky   Lynn Marks                                                   Childcare Community
     Lucretia Starling   Maricruz Martinez                                            Partnerships
     Merranda Snyder     Chloie Mason                                                 Little Red Schoolhouse, Hendersonville, NC
     Trina Stokes        Misty McCarley                                               Laurie's Child Care East Flat Rock, NC
     Athena Strong       Owen McCarthy                                                Love & Learning Child Care Center, Fletcher, NC
     Barbra Toler        Casey McMinn                                                 Little Blessings Learning Center, Rosman, NC
     Savannah Turner     Hope McMinn                                                  Kids Kingdom Preschool, Ellenboro, NC
     Linda Weldon        Mr. Mike
     Lauren Wilkie       Mrs. Millie
     Al Wilson           Mills River Fire Dept.
     Kim Wilson          Eduardo Montes
     Yaritza Zazueta     Hattie Montgomery

                                                            Thank You to our fellow Change Agents!
                                                            You give your time, your treasures, your ideas, and your encouragement to
                                                            bring about the change that so many are desperately working towards in our
                                                            community! YOU are the heroes, the helpers, and the heart of WCCA!

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TIGER TOWN VOLUNTEERS
Tina Almany            Larry Hughes
Betty Beasley          Ila Israel
Susan Carter           Bobbie Ingram
Kim Chamberlain        Cathy Lounsberry
Aline Coultier         Buddy Marines
Joannie Fisher         Carol Marines
Chris Freeman          Mark Miller
Donna Freeman          Fran Newby
Carl Ganner            Charlene Niner
Lois Ganner            Jim Null
Larry Gasperson        Paula Paddick
Paulette Gasperson     Alice Renfrow
Betty Giles            Bonnie Robbins
Annette Guiggino       Brenda Skeffington
Brenda Harrell         Linda Snowden
Brooks Harrell         Robert Snowden
Fred Hawley            Pat Soates
Rose Haynes
Nancy Henderson
                       Susan Sorenson
                       Karen Stark
                                            2020 VOLUNTEER OF THE YEAR:
Ann Hendrix            Anne Thorpe          Fran Newby
Carl Hendrix           Cindy Wilson
Steve Hollingsworth    Brittany Zachary     Fran Newby has spent a lifetime in service to others. Born in Durham,
Kirk Hooper                                 NC and raised in Virginia, she worked as a registered nurse helping
Sharon Hooper                               handicapped children in Goldsboro for over 18 years. She and her
Karen Hughes                                husband moved to Rosman where she continued her work of caring for
                                            others at the Brian Center in Brevard until she retired in 2010.

                                            In 2002, Fran visited Tiger Town Thrift Store where she met Lillian White.
                                            The two women became fast friends as they spent countless hours hanging
 I alone cannot change                      clothes, displaying merchandise, and sorting bargains together. Lillian
                                            talked Fran into delivering a Mobile Meals route. Since January 2003,
the world, but I can cast                   Fran has been a regular driver delivering food to the homebound elderly
                                            of Transylvania County. Over the years, Fran has driven hundreds of miles
a stone across the waters                   passing out food and smiles to our seniors!
 to create many ripples.                    Fran was born on Thanksgiving Day and has spent most of her life being a
                                            blessing to others. At 77 years old, she is not slowing down! In addition to
               -Mother Teresa               her Mobile Meals route, she continues to volunteer at Tiger Town and the
                                            Children’s Center of Transylvania County. Her servant’s heart and
                                            genuine compassion for others is a shining example of the amazing
                                            difference one person can make in the lives of those around her!

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TOGETHER WE MAKE CHANGE POSSIBLE!
With the support of our donors, community partners, and volunteers, WCCA was able to find homes for the homeless,
              help more families become self-sufficient, provide food and friendship to senior adults,
                 give a ride to a neighbor in need, and open up the world of learning to all children.

                     These are the building blocks of our community and the services that can
                             create meaningful change in the lives of our neighbors!

  Moving Opportunity Closer | Inspiring Independence | Promoting Healthy Aging | Transforming Futures

                                 Join us in making WNC a better place to live!

                                  220 King Creek Blvd. • Hendersonville, NC 28792
                                     P.O. Box 685 • Hendersonville, NC 28793
                                   Call (828) 693-1711 or visit www.WCCA.org
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