Operations Manual 2019/2020 - Volkswagen Scramble
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Volkswagen Scramble Operations Manual 2019 TABLE OF CONTENTS 1.0 INTRODUCTION AND EVENT OVERRVIEW 3 1.1 Introduction 4 1.2 The Volkswagen Scramble Success Story 4 1.3 Mission Statement 4 1.4 Objectives 5 1.5 Why does the event Work? 5 2.0 EVENT CONCEPT AND STRUCTURE 6 2.1 Event Concept 7 2.2 Stage One - Volkswagen Scramble Local Events 7 2.3 Stage Two - Volkswagen Scramble Regional/State Finals 8 2.4 Stage Three - Volkswagen Scramble Championship Final 10 3.0 ROLE OF THE COORDINATOR 11 3.1 Callaway Participation Ball Packs 12 3.2 Callaway Local Event Prize Pack 12 3.3 How To Stage A Volkswagen Scramble Local Event 13 3.4 Summary Checklist for the Volkswagen Scramble Host 16 3.5 Detailed Check List for the Volkswagen Scramble Host 17 4.0 EVENT FORMS AND FEES 20 4.1 Introduction 21 4.2 Local Event Entry Process and Fees 21 4.3 Regional Final Entry Process and Fees 23 4.4 Championship Final Entry Form and Fees 23 4.5 Local Event Entry Form 24 4.6 Local Event Social Guest Team Entry Form 25
5.0 TERMS OF COMPETITION 26 5.1 Introduction 27 5.2 Volkswagen Scramble Terms of Competition 27 5.3 PGA Professional Eligibility 29 5.4 Handicap Requirements - Local Events 30 5.5 Handicap Requirements - Regional Finals / Championship Final 32 5.6 Regional Final Eligibility 33 5.7 Golf Course Eligibility 33 5.8 Rules of Play 33 5.9 Volkswagen Scramble Local Event Rules & Terms of Competition Sheet 35 5.10 Volkswagen Scramble Elimination Format Instruction Sheet 46 5.1 ATTACHMENTS 37 FAQ’s about the Volkswagen Scramble 38 Gallery of Championship Final Winners 39 Gallery of Women’s Championship Final Winners 42
Volkswagen Scramble Operations Manual 2019 Section One INTRODUCTION AND EVENT REVIEW Section 1 4
Volkswagen Scramble Operations Manual 2019 1.1 Introduction The Volkswagen Scramble is owned and operated by the PGA of Australia. Originally launching in 1992 this event has grown to be the largest and most successful pro-amateur team’s event in Australia and New Zealand. In 2018 Volkswagen Group Australia became the title sponsor for the event, launching a new era for “The Scramble”. The Volkswagen Scramble is a unique national event that in the first stage is delivered locally by PGA Professionals and host venues generating over $30M for the golf industry since its introduction. One of the key successes for the event is the ability for major sponsors and corporate partners to engage with a large number of the golfing community each season. Everything you need to know about the Volkswagen Scramble and how to run a Local Event is included in this Operations Manual, including Terms of Competition. 1.2 The Volkswagen Scramble Success Story The Volkswagen Scramble’s success is demonstrated by the following: • Since 1992 over one million participants have competed at the Local Event level. • A Women's section was successfully introduced in 2005 and more than 25,000 participants have played in a Local Event • In excess of 80,000 participants have competed at the Regional Final level. • Over 3,600 participants have competed at the Championship Final. • Where possible, Golf Clubs are aligned with local Volkswagen Dealerships to support events and provide a community engagement platform • The event enables golfers in all regions of the country to participate in the event • The event has become a powerful marketing tool assisting in the sale of products and services and created loyalty and additional marketing opportunities in the local golfing community. • The event continues to increase the number of women competing in the event each year. 1.3 Mission Statement To position the Volkswagen Scramble as a unique and enjoyable team golf experience for participants whilst maintaining its success as a promotional and marketing program for its sponsors and supporters. Section 1 5
1.4 Objectives 1. To maintain the Volkswagen Scramble as the most accessible grass roots golfing event in Australia; 2. To ensure that the Volkswagen Scramble's integrity is maintained across all levels of competition 3. To grow the Volkswagen Scramble in new markets in an effective and professional manner that benefits sponsors, host venue and participants; 4. To ensure the Volkswagen Scramble is acknowledged as one of the golf club's most enjoyable and successful annual events; 5. To create goodwill and business opportunities for all sponsors; 6. To expand and create effective promotional and marketing opportunities for partners nationally and locally in a cost effective and efficient manner; 7. To ensure the Volkswagen Scramble remains a dynamic and innovative golf event; 8. To create public and media awareness of the Volkswagen Scramble and generate goodwill towards the event; 9. To create a successful relationship between the Volkswagen Scramble Coordinator, the sponsors and the host venues; 10. To increase the number of locally sponsored events; 11. To create participation incentives for participants, PGA Professionals, host venues and sponsors; and 12. To provide a value for money experience for all participants involved in the Volkswagen Scramble. 1.5 Why does the event work? The Volkswagen Scramble works because there are distinct benefits for all parties involved. These include: • The club golfer participates in a fun, value for money team event and has the opportunity to progress to a Regional and Championship Final; • Each club golfer participating in a Local Event receives six Callaway Supersoft Golf Balls valued at $19.00; • Each club golfer is provided with incentive offers from event partners; • The Host Venue offers members and visitors variety on the club calendar and the opportunity to play with a club professional at a Regional Final; • The PGA club professional has the chance to play for prize money at the Volkswagen Scramble Championship Final and is provided a service fee for playing in the Regional Final; • Volkswagen Dealers create opportunities for sales leads and generate corporate goodwill in an affluent market; • The golf clubs provide a unique opportunity for their members to participate in an Australasian pro-amateur team event, with the chance of winning their way through to the Regional/State Final and onto the Volkswagen Scramble Championship Final annually. Section 1 6
Volkswagen Scramble Operations Manual 2019 Section Two EVENT CONCEPT AND STRUCTURE Section 2 7
Volkswagen Scramble Operations Manual 2019 2.1 Event Concept The concept is to stage an annual Pro-Am Team Ambrose Tournament throughout a set period (August 2019 to May 2020) beginning at local golf club level and graduating to a Championship Final, through a series of Regional Final tournaments. The Championship Final is played at a leading golf resort with many of the final teams being joined by some of Australasia's leading PGA Tournament Professionals. The Volkswagen Scramble is a golf tournament conducted over three stages in three distinct formats and is open to all amateur golfers of any level, both male and female, of any age junior to senior, as long as they hold a current Golf Australia handicap. 2.2 Stage One - Volkswagen Scramble Local Events A Local Event is conducted at golf club level. Participants form teams of 4 eligible amateur players. The Volkswagen Scramble has two divisions being a mixed section and a women's only section. Both sections are played under the same format, with the only changes surrounding handicap configurations. • All team members tee off each hole • Team chooses the shot they are going to use • The golfer whose shot is taken is eliminated from participating in the next shot • A player is only eliminated for the one shot following his/her selected shot • This process continues up until the ball is on the green with one person being eliminated for each shot (ie all players tee off and putt, however one player is eliminated for each of the shots up the fairway) • All four players putt on each hole, until the ball is holed • All four players tee off the next hole and the elimination process begins again • The eliminated player cannot take a practice shot during the time they are eliminated For Example: • John, Phil, Natalie & Katherine tee off the first hole, John's drive is selected as the best shot • John is eliminated for the next shot and only Phil, Natalie & Katherine take the second shot • Phil's second shot is selected as the best shot out of Phil's, Natalie's & Katherine's second shot • Phil is eliminated for the next shot and only John, Natalie & Katherine take the third shot • Natalie's third shot is selected as the best shot out of John, Natalie's & Katherine's and it lands on the green • John, Phil, Natalie & Katherine can then all putt until the ball is holed out • John, Phil, Natalie & Katherine all tee off the second hole & the elimination process starts again The team's composition must conform to the Volkswagen Scramble Handicap Conditions - refer to Terms of Competition section for further details (See section 5.4 for details). The winning team(s) move on to the next level (a Regional/State Final) as representatives of the host golf club (see section 2.3 for details of the number of teams which can qualify for a Regional/State Final). There are three Local Event types which can be staged over a mixed or women's only event. The Volkswagen Scramble is open to golfers of all abilities, however all participants must hold an official Golf Australia Handicap: Section 2 8
1) Open Event • the Local Event is open to any golfer with a Golf Australia handicap • the host venue does not require a club member to play in each team 2) Member Event • only club members are entitled to compete and qualify for the Regional Final 3) Invitational Event • a minimum of one club member plays in each team • Members of another club may participate by virtue of an invitation from a club member There are no restrictions to the number of Volkswagen Scramble events a venue can stage in a season. Multiple Local Events run on the same day must be of a different Event Type. For example: 1x Open Event and 1x Member’s Event on the same day = OK 1x Open Event and 1x Women’s Open Event on the same day = OK 2x Open events on the same day = Not allowed** 2.3 Stage Two - Volkswagen Scramble Regional/ State Finals Teams that qualify at a Local Event will be joined by their club PGA Professional or an 'adopted' professional to make a team of five (5) at the Regional/State Final. A club may send more than one team to the Regional/State Final, based on the number of Local Event participants, if it meets the following requirements: WOMEN'S ONLY EVENTS: MIXED EVENTS: A minimum of 36 participants to send one team A minimum of 48 participants to send one team A minimum of 96 participants to send two teams A minimum of 108 participants to send two teams A minimum of 160 participants to send three teams and A minimum of 160 participants to send three teams; and A minimum of 212 participants to send four teams A minimum of 212 participants to send four teams A club can send a maximum of four (4) teams to the Regional Final for each Local Event conducted. Important Note: No club will qualify a team for a Regional Final unless the Volkswagen Scramble Local Event it is hosting has at least the minimum number of officially entered players who have paid the entry fee. It is a Term of Competition that each Local Event winning team(s) bring a scorer to the Regional Final. That scorer will be assigned to another team. Each scorer will receive a tee gift and lunch at the Regional Final. Any team failing to bring a scorer to the Regional Final will receive an automatic 1 shot penalty applied to the 1st hole of the scorecard at the Regional Final. Only PGA Professionals may take a team to the Regional Final. Check Terms of Competition section for PGA Professional Eligibility. (See section 5.3 for details) Amateur players may only participate in one Regional/State Final. Once an amateur has qualified for a Regional/State Final he/she is no longer eligible to compete for prizes or Regional/State Final qualification at another Local Event. Competing in another Local Event for Section 2 9
Volkswagen Scramble Operations Manual 2019 prizes or Regional/State Final qualification will result in automatic disqualification for that team, with the original qualifying team also subject to disqualification (depending upon circumstances). Please Note:The mixed division and women's division are separate events; you may qualify for both the Volkswagen Scramble Regional Final and the Women's State Final events. All teams that qualify at a club, whether from one event or multiple events, must play in the same Regional Final. An exception to this may be when the club hosts a Local Event for a Golf Australia bona-fide body or hosts a large number of Local Events. Teams qualifying for a Regional/State Final are required to play on a neutral course, that is, other than the club course which hosted the Local Event. Any variation to these two rules will be at the discretion of the Volkswagen Scramble Rules Committee. PGA Members competing in the Regional/State Final are required to play on a neutral course, other than the venue which the PGA Member is employed. Any variation to this Condition will be at the discretion of the Volkswagen Scramble Rules Committee. All players qualifying for the Regional Finals or the Championship Final in the 2019/20 season must have completed a minimum of five (5) individually handicapped competition rounds between 1 August 2019 and 1 March 2020. Note: Conforming Social Scores (CSS) or rounds played outside of an officially handicapped competition are deemed ineligible. Handicap checks will be carried out across all levels of the event. PGA Members are permitted to play in more than one Regional Final (see section 5.3 regarding rules for adopt-a-pros). Adopted professionals may be used if a club’s professional has qualified more teams for the Regional Final than it has available PGA Professional's or the PGA Professional is not available to play. The PGA Professional should confirm approval through their PGA State Office. Should a PGA Professional win a Regional/State Final with more than one of his/her home or servicing clubs, it is his/her responsibility to source an additional Professional for the Championship Final. The Head Professional or Servicing Professional should advise the 'adopted' professional that, should they win the Regional Final, they will not be automatically eligible to accompany the team to the Championship Final. This is the responsibility and the entitlement of the Head Professional or the Servicing Professional who coordinated the Local Event. Clubs that do not have either a Head Professional or a Servicing Professional available can contact the relevant PGA State Office for assistance in this regard. The PGA Professional assumes the role of Team Captain at all stages of the event. Members with a Tournament Membership classification are ineligible to participate in Regional Finals. Members with a Vocational Membership classification and who also held a PGATour of Australasia Order of Merit ranking between 1 and 100 inclusive (from the previous year’s final OOM and/or the OOM as at end of February of the current year), are not permitted to participate in the Volkswagen Scramble tournament. The PGA also reserves the right to approve or disapprove any other professional golfer from participating in the Volkswagen Scramble based on their Official World Golf Ranking, other Recognised Worldwide Professional Golf Tour Eligibility, or eligibility on the PGA Tour of Australasia. 2.4 Stage Three – Volkswagen Scramble Championship Final The winning team from each Regional/State Final will progress to the Championship Final to be played at a leading resort golf course. Championship Final information will be sent directly to the Regional/State Final winners by the PGA Events Division. The Championship Final is played under a 54-hole tournament format. The top 50% of teams after 36 holes will proceed through to the Championship Final 3rd round. The remaining teams will play a Consolation Final over the final 18 holes. The Championship Final is approved for payment of expenses Rule 4-2g/GA/2/2019-20. Section 2 10
Section Three ROLE OF THE COORDINATOR Section 3 11
Volkswagen Scramble Operations Manual 2019 3.1 Callaway Participation Gift Every player in a Volkswagen Scramble Local Event receives six Callaway Supersoft golf balls for their $40.00 entry fee. This offer is only guaranteed to clubs that register a Local Event date with the PGA before the advertised cutoff date and comply with the conditions outlined below. CONDITIONS: It is the Volkswagen Scramble Coordinators responsibility to advise the PGA Events Division of anticipated participant numbers, 4 weeks prior to a Local Event, to allow ordering and guarantee delivery of the Callaway Golf Balls in time for your event.You will need to ensure sufficient quantities are ordered for your Local Event as additional golf balls may not be available at short notice. If a second order is required - postage and freight costs may be borne by the requesting club. Under the sponsorship arrangement for this offer any golf balls that are in excess after your Local Event CANNOT be returned. Any excess balls can be sold in your pro shop or used for ball competitions (these balls are not marked with any logos).The PGA Events Division will confirm with each Volkswagen Scramble Coordinator the number of officially entered players and therefore the number of left over balls to be paid for. It is the Coordinators responsibility to reimburse the PGA for any excess golf balls at the wholesale price of $23.50 per dozen (inclusive of GST).This reimbursement must occur in conjunction with the provision of the Local Event forms and fees (refer to the Local Event Reconciliation Form in section 4 of this manual). Note: Balls provided to sponsor social guest teams (ie. players who do not pay an entry fee) must be covered at $23.50 per dozen. 3.2 Callaway Local Event Prize Pack Every club hosting a local event will receive a Callaway Prize Pack (consisting of 1st , 2nd and 3rd Prize). The Callaway prize pack provided includes: • 1st Prize: Ogio Savage Travel Cover - Black • 2nd Prize: Callaway Gift Pack (Callaway Cap, Tour Towel & 1 Dozen Supersoft) • 3rd Prize: Ogio Cap Additional prizes will be provided to clubs with larger field sizes as outlined below: 108 participants: EDC Triple Track (dozen) 160 + participants: Callaway Performance Pro Cap Section 3 12
3.3 How to stage a Volkswagen Scramble Local Event Over the years Coordinators and their supporting sponsors have found different ways to stage their Local Event. The following sections of this manual provide guidance on how to stage a successful Volkswagen Scramble. (A) SET THE DATE FOR YOUR LOCAL EVENT Confirm the date with your golf club and advise the PGA Events Division of the date. Make sure the date is published in your club's calendar/fixture book and is also posted on the club's notice boards. The Volkswagen Scramble Local Event season is from 1 August 2019 to 1 March 2020 - (dates outside of this range are subject to approval). When considering an event date, below are some helpful tips • If possible, ensure that your Volkswagen Scramble is not scheduled within a three week period of another event in your region. • Events that do not clash with other Volkswagen Scramble events in their region average an additional two teams • Strongly consider utilising the Online Entry system to coordinate your event and reduce your administrative responsibilities. • Events that engaged the online system averaged an additional three teams to those who remained with paper entries • Aim to have your event scheduled on a Saturday in an attempt to maximise participation • Events that were held on a Saturday averaged an additional three teams to those which were held at other times • If you are staging both a mixed and women’s event, try to space them out in your fixture to allow for the female participants to easily enter both events • If your event is sponsored by a local Volkswagen Dealer ensure that the event dates fits within their calendar (B) CONTACT YOUR LOCAL VOLKSWAGEN DEALER The PGA can assist in aligning your club with your local Volkswagen Dealer, if you would like assistance please contact the PGA Events Division. If your club has an existing relationship with your local Volkswagen Dealer contact them immediately once your event date has been set to ensure they have the date in their diary. At this point, determine with your Volkswagen Dealership an appropriate time to provide a sponsorship proposal and discuss objectives and deliverables from both parties. A Volkswagen Dealer's contribution to a Local Event may include signage/car displays, tee gifts, prizes, food/refreshments and/or special offers etc. An investment of approximately $5-$10 per participant is suggested for negotiation given the potential returns to the Dealer by way of vehicle sales, services and spare parts purchases. Please contact the PGA Events Division to assist in developing your sponsorship proposal. The PGA suggests you use all or part of this retainer or sponsorship allocation to provide additional prizes or catering on the day of the event. Assist the Volkswagen Dealer to get the most promotional benefit from their sponsorship. Display posters, brochures and Dealership banners prominently. When promoting the tournament, refer to it as "ABC Volkswagen Scramble". Discuss all promotional opportunities including the option of supporting a NTP/longest drive competition; provide opportunities for Dealerships to access your database through advertising in your newsletter. A Volkswagen Dealer is more likely to sponsor a Local Event if he/she knows that the Dealership will achieve significant exposure. If the Volkswagen Dealer is displaying vehicles at the Local Event you should advise of the appropriate location for the display. It is the responsibility of the Volkswagen Dealer’s staff to drive and position the vehicles. Guest Teams - Encourage the Volkswagen Dealer, his/her employees and their clients to attend/play in the Local Event. If they do not have handicaps they can still participate as part of a guest team.Volkswagen Dealer guest teams can either be social (without a handicap) or competitive (with a team handicap). The social guest players would not be official entrants (ie. they would not be able to qualify to play in a Regional Final), however they will receive the Factory Bonus offer. Social Guest teams complete the Local Event Social Guest Team Entry Form. Guest teams competing on an official basis must pay an entry fee which can be paid for by either the Volkswagen Dealer or the team members themselves. Players complete the normal Local Event Entry. Guest teams not officially competing may receive the Callaway golf balls however this must be purchased by the Volkswagen Scramble Coordinator (or through sponsorship allocation) at a cost of $23.50 per dozen. Section 3 13
Volkswagen Scramble Operations Manual 2019 (C) NO SPONSORS IN THE AREA? You can still run a successful Volkswagen Scramble Local Event. The Callaway Golf Balls and sponsor offers will be provided for each entrant along with the Callaway prize pack, to ensure a minimum level of sponsorship across all Local Events. (see section I - Local Event Prizes). You can also access a Volkswagen signage kit consisting of Tee Sign, Media Wall and Tee Makers for your event. Contact the PGA Events Division if you would like to secure a signage kit. (D) PROMOTE YOUR LOCAL EVENT Incorporate the following steps in your Local Event planning process to ensure that the Volkswagen Scramble receives maximum exposure: • Hang promotional posters in prominent locations in the club house, locker rooms and the pro shop; • Send out personal invitations to your members using the email template provided; • Utilise digital template banners to display on clubs website or social media accounts • Contact each surrounding club who may or may not host an event to determine if they can display material or assist with recruitment • Promote your event and its benefits at all Golf Club Competition presentations • Direct players to online entry (if applicable) and provide them with instructional flyer • Place an advertisement in the club newsletter or local newspaper (open events); • Ensure a photographer is present to capture the highlights on the day; • Invite local press to cover and participate in the day. If the local press cannot attend the day, it is still important to pursue an advance story and/or post the Local Event story.You have two possible options in this regard • Prepare the article yourself, in consultation with your sponsors; or • Contact the local newspaper and relate details over the telephone as they may be prepared to write an article with that background detail. (E) VOLKSWAGEN SCRAMBLE ENTRY FEES AND FORMS The entry fee for Volkswagen Scramble Local Events is $40.00 (including GST) per participant. This is a national entry fee and cannot be reduced. Of this amount $11.50 (including GST) per participant is retained by the Coordinator as net income, and $28.50 (including GST) per participant is returned to the PGA Events Division. The $28.50 is used by the PGA to provide the Callaway prize pack/s per event as well as cover all operational costs of coordinating the event at the Local, Regional and Championship Final levels. Should a club choose to charge an additional fee that fee would be an addition to the Volkswagen Scramble Local Event Entry fee. Coordinators must ensure they account for the payment of GST from the $11.50 portion for each of the Local Event entry fees retained for the provision of prizes. GST equals $1.00 per participant. If you are not registered for GST, please contact the PGA Accounts Division to discuss the implications. All coordinators must ensure they have a cancellation policy in place for their local events. Refunds will be provided by the PGA once written confirmation is received from the Volkswagen Scramble Coordinator Refer to the Entry Fees and Forms section of this manual for detailed information. Section 3 14
(F) CLUBHOUSE AND COURSE SET UP AND OPERATIONAL HINTS The following table outlines suggested event formats that take into account the structure of teams of four playing in a group. It is important that you brief the field on the importance of speed of play and ensure a course marshal is present on course. Option Description Mode Comments This format can support up to 120 players in a field and 18 groups (72 players) tee off from holes 1 - 1 Shotgun start is the preferred format. * two shot gun starts can be 18 inclusive at the same time. used if field exceeds 120 Groups of four players (i.e. one team) tee off Alternative format for events with between 48 and 144 2 One tee start from the first hole at 10 minute intervals. players entered. Groups of four players tee off from the first Alternative format for events with over 208 players 3 Two tee start and tenth holes at 10 minute intervals. entered. Note: a shotgun start maximises the potential for your local Volkswagen Dealership and participants to be involved in post event presentations, and is highly recommended wherever possible. Be sure to advise players of the Slope Rating of the tees being played from. It is important that you set up the golf course fairly for your Local Event (given the full range of handicap players) and have wet weather plans as a contingency. Volkswagen is the official naming rights sponsor of the Volkswagen Scramble. When staging a local Volkswagen Scramble, clubs are respectfully asked to avoid prominent display of substitute branding that may be viewed as misleading or a conflict of interest towards the Volkswagen Scramble brand or any other official Volkswagen Scramble sponsor. If this request is not adhered to the event will be deemed unofficial and the PGA will reserve the right to disallow Regional Final qualification from this event for any team and also charge the club for event related expenses that would normally be funded. Event related expenses could include, but are not limited to participant entry fees and the cost of tee gifts and prizes. 3.4 Summary Check List for the Volkswagen Scramble Host Club • Confirm the Local Event date with your golf club and advise the PGA Events Division of this date on (03) 8320 1999 (phone) or email the PGA at vwscramble@pga.org.au Reserve the date in the club's calendar. • Contact your nearby clubs/courses to encourage their club members to participate in your club’s event (if it is an open event) and to ensure there is no conflict of Local Event dates. • Arrange a meeting with your local Volkswagen Dealership to seek a sponsorship commitment and discuss promotional opportunities and operational details. DO THIS AS EARLY IN THE YEAR AS POSSIBLE. The earlier you contact sponsors, the better chance of success. • Display all promotional material in the pro shop, locker rooms and notice boards. Promote the Volkswagen Scramble Local Event date in your club's newsletters and via email to your database of members. • Lead players to complete their entry online via the Volkswagen Scramble website. Or if not taking online entries, download and print the entry template from the GolfBox manual and follow the steps listed. • Discuss tee gift options with all sponsors. • Advise the PGA Events Division (4 weeks prior to the event) of anticipated number of participants to allow ordering and delivery of golf balls & prize packs. • Discuss vehicle and signage display with local Volkswagen Dealership or contact the PGA to obtain a Signage Kits. • Ensure you have received all event material at least one week prior to your event including: Callaway golf balls, Callaway prize pack and ensure in your promotional material box you have the Factory Bonus flyers (to be given out on the day of the event) and Volkswagen Scramble scorecards • If your event is online update all players handicaps, create draws and scorecard labels. If your event is not online, upload the entry template into GolfBox and complete the same steps to update handicaps and create a draw (see Golfbox Manual) • Ensure the registration area is close to the pro shop, undercover and has sufficient room for tee gift distribution. Section 3 15
Volkswagen Scramble Operations Manual 2019 • Dress the registration and presentation areas event media wall and other Dealership signage • Display prizes in the presentation area. • Conduct the Local Event, preferably using a shotgun start. • A player briefing should be held to ensure all players arre aware of the format of the day, and also the Course Slope Rating from the tees that they will be playing from. • Complete the results via the online system (GolfBox). Please use the GolfBox manual to complete this task. This enables the winning team/s to be posted on the events Website and players to see their finishing position. • Finalise your event in GolfBox & return the Local Event reconciliation form to the PGA Events division within 14 days of your event to ensure your qualifying team(s) eligibility for the Regional Final (ensure you include reimbursement for any leftover golf balls). • Complete the Regional Final Event Entry process via Online Entry within 14 days to ensure your winning team(s) eligibility for the Regional Final. • Details of the scorer accompanying team(s) to the Regional Finals MUST be included prior to tee off. • Note: Any team failing to bring a scorer to the Regional Final shall receive an automatic 1 shot penalty applied to the first hole of the scorecard at the Regional Final. 3.5 Detailed Check List for the Volkswagen Scramble Host Club 8 WEEKS BEFORE YOUR LOCAL EVENT • Promote your Volkswagen Scramble Local Event date & local Dealership in the clubs newsletters. • Arrange a meeting with your Volkswagen Dealership to confirm agreement and deliverables to sponsor your event • Confirm involvement of your Volkswagen Dealership • Display posters & flyers in pro shop, locker rooms and notice boards. • Conduct a member email to promote your upcoming Volkswagen Scramble Local Event. • Attach information to all scorecards to promote your upcoming Volkswagen Scramble. • Encourage players to complete the Local Event process prior to the event. • Seek your club's approval for sponsor vehicles and signage display. 4 WEEKS BEFORE YOUR LOCAL EVENT • Advise the PGA Events Division of anticipated participant numbers to allow ordering and delivery of the Callaway Golf Balls and Prize Packs prior to the event. It is the Coordinators responsibility to calculate the number and inform the PGA at this time otherwise delivery in time for the event cannot be guaranteed. This can be completed via the online form sent to Coordinators 5 weeks prior to their event date. • Attach information to all scorecards to promote your upcoming Volkswagen Scramble Local Event. 2 WEEKS BEFORE YOUR LOCAL EVENT • Attach information to all scorecards to promote the upcoming Volkswagen Scramble Local Event. • Organise a press photographer to photograph event • Distribute a Media Release and photographs to your local media. • Invite local media to participate in and cover the event. • Discuss vehicle, product and signage displays with your local Volkswagen Dealership • Advise local Volkswagen Dealership of expected participant numbers in case more sponsor products need to be ordered. • Clarify the number of social guest teams. Section 3 16
1 WEEK BEFORE YOUR LOCAL EVENT • Check Callaway Golf Balls & Prize Packs have arrived. • Contact PGA Events Division if the order has not arrived. • Confirm with all sponsors, their representation and role on the day of the Volkswagen Scramble Local Event (i.e to hand out tee gifts, attend presentation etc). • Confirm the provision of tee gifts, prizes and/or refreshments by your Volkswagen Dealership. • Arrange the set up of sponsor signage display (subject to club approval). • Ask sponsors to confirm guests playing in the Volkswagen Scramble Local Event. Determine whether these guests have current Golf Australia handicaps and if they’re playing socially or competing to qualify for a Regional Final. • Discuss NTP and/or Longest Drive or other competitions with the Volkswagen Dealer. • Ensure all Volkswagen Scramble event registration information has arrived. Each player and team should receive the following upon registration on the day of the event: • Callaway Golf Balls (supplied by the PGA) • Volkswagen Scramble Promotional offers (supplied by the PGA) • Volkswagen Scramble scorecard for each team (supplied by the PGA) • Local Event Rule Sheet DAY BEFORE YOUR LOCAL EVENT • Arrange the set up of Volkswagen Scramble signage • Arrange the set up of Volkswagen Dealer vehicle display. Ensure Volkswagen staff drive and position the vehicles. • Receive any additional tee gifts and prizes from Volkswagen Dealership. • Confirm with Volkswagen Dealership their representation and role on the day. • Set up registration area. Ensure the registration area is close to the pro shop, undercover and has sufficient room for tee gift distribution. Display banner and posters in registration area. • Dress the presentation area in the clubhouse with events media wall. • Display prizes in presentation area. • Calculate the number of Regional Final qualifying teams from the number of Local Event participant entries (a minimum of 48 players (mixed events) or 36 players (women's events) are required to qualify one team). Note: Social players do not count • Use the GolfBox system to verify all teams meet the Handicap Eligibility Requirements. • Prepare scorecards. Attach the Volkswagen Scramble Local Event Rules sheet to each card. • Confirm the correct slope rating in Golfbox for the event based on the tees your playing from. • Develop draw and print scorecard labels. ON THE DAY OF YOUR LOCAL EVENT • Prepare course and brief sponsors on their relevant competition/promotion (e.g. NTP / Longest Drive). • Conduct registration and distribute Callaway gifts, Factory Bonus offer and other tee gifts. • Brief field on speed of play & Course Slope Rating of the day. • Organise for a course marshal(s) to monitor the event. • Dress the presentation area with event signage. • Prepare a presentation sheet and list all prizes. • Organise and conduct the presentation of prizes. • Confirm the final number of playing participants to calculate the number of Regional Final qualifying teams (a minimum of 48 players (mixed events) or 36 players (women's events) required to qualify one team). Note: Social players do not count • Use GolfBox system to verify that all teams meet the Handicap Eligibility Requirements • Process the results via GolfBox system • Validate handicaps of all players advancing to the Regional Final. Section 3 17
Volkswagen Scramble Operations Manual 2019 • Arrange for the Regional Final qualifying teams to complete the Regional Final Online entry process entry and arrange for the payment of their entry fees. Teams qualifying for Regional Finals MUST nominate on this entry form, a scorer to attend the Regional Final with them. This is a condition of entry for the Regional Finals. • Provide Regional Final qualifiers with information envelope. • Contact the local newspaper and provide results for publication. AFTER YOUR LOCAL EVENT • Complete the results and verify your Regional Final entrants by finalising your event using the GolfBox system. Ensure results are displayed on www.vwscramble.com.au. • If you did not take online entries, finalise your event by completing your player import and entering results following the steps in the Golfbox Manual. The PGA Events Division will ONLY be able to reconcile your event once this step has been completed. • Important note: If the above requirements are not met within the 14 day time frame your qualifying team(s) may NOT BE ELIGIBLE to participate in the Regional Finals. • Organise "Adopted Professionals” for Regional Final teams (if required). • Distribute Volkswagen Scramble summary, results and photographs to local press and media. • Send thank you letters to your Volkswagen Dealership and advise them of Regional Final qualification details. • Suggest to sponsors that they may wish to consider "on-sponsoring" the team(s) to the Regional Final for promotional purposes (i.e. supply sponsor shirts, transport, etc). • Arrange with the sponsors to review the event and discuss methods for improving next year’s Local Event, any possible additional events and sponsorship of your club. Section 3 18
Section four EVENT FORMS AND FEES Section 4 19
Volkswagen Scramble Operations Manual 2019 4.1 Introduction The timely and accurate provision of forms and fees is crucial to allow the PGA to honour its contractual obligation to Volkswagen and to help qualifying teams progress from the Local Event to the Regional and Championship Finals. Volkswagen Scramble Entry Forms and Fees are used by the PGA to administer and promote the event at all three levels: Local Event: $40.00 (including GST) per amateur participant. This is a National Entry Fee. $100.00 (including GST) per amateur participant Regional Final (PGA Professionals do not pay a Regional Final entry fee - 4 x $100 = $400) Championship Fina $350.00 (including GST) per participant. (PGA Professional and amateur players all pay the Championship Final fee:5 x $350 = $1750) It is a PGA of Australia and Volkswagen Scramble requirement that all Volkswagen Scramble Local Event entries, Regional Final entries and Championship Final entry forms be completed in full with name, email, club the player is a member of, and current handicap details for all players. The Championship Final entry form also requires the players street address, suburb and post code. Local Event and Regional Final entries are completed online through the Online Entry System Clubs may access the old style paper based form in the 2019/20 season and it is provided at the end of this section. Multiple copies of entry forms will be provided to those clubs not adopting the online entry system For additional forms please contact the PGA Events Division. Note: All events will be required to be completed and finalised through the online system to be eligible to compete in the Regional Final series. 4.2 Local Event Entry Process and Fees Pre Event Should the club decide to charge an additional fee, that fee would be additional to the Volkswagen Scramble Local Event entry fee. It is strongly recommended that all players are aware of any additional fees and it is suggested that information is provided to advise what the additional fee will be put towards eg; green fee, catering, additional prizes etc. The $40.00 entry fee per participant is divided up as follows; • $28.50 (including GST) per participant is to be returned to PGA Events Division for each participant that competes in a Local Event. • $11.50 (including GST) per participant to be retained by the Volkswagen Scramble Coordinator / Host Club. The PGA suggests that, particularly for larger field sizes part of the retainer is used to supplement the prize pack provided. Each venue must pre determine if entries will be received via the online system or paper based entry forms. Please note: the PGA will absorb any bank fees associated with the online payment via the Volkswagen Scramble system of the $40.00 national entry fee. If your club is choosing to charge an additional green fee on top of the national entry fee, please be aware a bank fee of 2.83% will be charged against the green fee (only) Post Event To reconcile each Local Event,Volkswagen Scramble Coordinators are to complete the following steps which is dependent on the entry method to reconcile the Local Event. Section 4 20
Online Entry Events • Input final results from each team • Liaise with the PGA to determine the number of entries and entry fees receipted via the GolfBox system • Determine the quantity of any remaining tee gifts and prizes from pre event order and subtract from the amount the PGA owes from the entry fees • Provide the PGA with an invoice for the Volkswagen Scramble Coordinators portion of the entry fee • Have the qualifying team/s complete the Regional Final entry process & provide Regional Final Information envelope • Return invoice and entry form to the PGA Paper Entry System • Compile all Local Event Entry Forms and ensure that all required information has been populated and signed • Enter email address and golflink numbers into the Player List Import (see golfbox manual for step by step instructions) • Input final results from each team • Determine the quantity of any remaining tee gifts and prizes from pre event order and arrange payment of goods • Reconcile Local Event entry fees to arrange payment of the PGA's portion of the entry fee • Have the qualifying team/s complete the Regional Final entry process & provide Regional Final Information envelope • Return reconciliation form with payment details and both Local Event and Regional Final entry forms Each sponsoring Volkswagen Dealership is entitled to a maximum of two social guest teams as part of their Local Event sponsorship. Social Guest Team entry form/s are located at the back of this section. Social guest teams are not required to pay an entry fee. However if they choose to participate officially in the Volkswagen Scramble they will be required to pay the entry fee. All Local Event and Regional Final reconciliation documents and confirmation of number of left over golf balls MUST be received by the PGA within 14 days after your Local Event. This is required to allow the PGA to meet its contractual obligations to Volkswagen. If these requirements are not met within 14 days after your Local Event the qualifying team(s) may NOT BE ELIGIBLE to participate in the Regional Finals. 4.3 Regional Final Entry Process and Fees In 2019/20 all Regional Final entry forms must be completed online using the GolfBox System. Once your event has been reconciled with your PGA Event Coordinator, they will provide you with a link to enter your Regional Final teams (just like the local event online entries). Alternatively you can access the Regional Entry portal by visiting www.vwscramble.com. au event schedule. Payment is required on entry. Volkswagen Scramble Coordinators are required to complete / return the following to the PGA Events Division within 14 days after the Local Event (please use the return addressed envelope provided in your promotional pack to do this): • Complete the online management of your event in GolfBox. • Complete the online entry of your Regional Final teams. Note:Teams qualifying for Regional Finals MUST nominate on this entry form, a scorer to attend the Regional Final with them.This is a condition of entry for the Regional Final. • Accurate shirt sizes are required for all qualifying amateur players. • All entry fees for the Regional Final teams ($100.00 per player - Four Amateur Players = $400.00 including GST). Professionals must complete the online entry, therefore providing the team(s) fees within the 14 days. 4.4 Championship Final Entry Form and Fees Immediately after the Regional Final the PGA Professional, and winning team participants, must complete the Championship Final entry form and arrange for the $AUD350.00 per participant entry fee (including the PGA Professional) to be sent to the PGA of Australia. The Championship Final is approved for payment of expenses under Rule 4-2g/GA/2/2019-20 Section 4 21
Volkswagen Scramble Operations Manual 2019 4.5 Local Event Entry Form Local Event Entry Form Entry Fee $40.00 per person (GST inclusive). [Note: some clubs may charge an additional green fee] In order for your club/course to be eligible for a Regional Final, each local event team must complete this form in full and return it to the PGA Professional or Coordinator hosting the event. These completed forms must be accompanied by entry fees. PLEASE PRINT – FORM TO BE COMPLETED IN FULL OR ENTRY WILL BE REJECTED. YOU MUST USE YOUR OFFICIAL GA HANDICAP ON THE DAY OF THE LOCAL EVENT TO DETERMINE YOUR DAILY HANDICAP. Amateur No.1 (Print full details) Male Female Golf link No. Name Email Home Club Current GA Handicap Amateur No.2 (Print full details) Male Female Golf link No. Name Email Home Club Current GA Handicap Amateur No.3 (Print full details) Male Female Golf link No. Name Email Home Club Current GA Handicap Amateur No.4 (Print full details) Male Female Golf link No. Name Email Home Club Current GA Handicap TEAM AGGREGATE GA HANDICAP = Please read and sign below to acknowledge that all players in the team above have read and will comply with the Conditions of Competition of the Volkswagen Scramble Players Signature It is each players’ responsibility to make themselves aware of all Conditions of Competition for the Volkswagen Scramble, including rules, policies of the R&A and Golf Australia. Details are available on the events website www.vwscramble.com.au Key Conditions: 1. A maximum of two single figure handicap (9.9 or less) players based on individual’s GA Handicap are allowed in each team at the Local/District Event. 2. The maximum GA Handicap is 36.4 for males and 45.4 for females. The maximum Daily Handicap is 36 for males and 45 for females 3. Team’s aggregate GA Handicap must be at least 32.0, while the maximum aggregate must not exceed 112.0. Women’s only Volkswagen Scramble maximum aggregate GA Handicap must not exceed 132.0. 4. On the day of the Local event, team members’ GA Handicaps are adjusted as per the Slope Rating of the Local Event course to determine your Daily Handicap. The aggregate Daily Handicaps of the team are then divided by 8 and subtracted from the team’s score for the Ambrose 18 hole event, to determine the Net Score. You must use your Official GA Handicap on the day of the Local Event to determine your Daily Handicap as per the Slope Rating of the tees being played from.Social handicaps are NOT PERMITTED Falsification of an individual player’s handicap will lead to automatic team disqualification. 5. Once a player has qualified for a Regional Final he/she is no longer eligible to compete for prizes or Regional qualification at another Local Event. 6. By completing this form and inserting personal information relating to you and/or others: (a) you warrant you have permission to provide the PGA with that personal information and you have read this form and advised any other relevant person of all of the terms of this form; and (b) you and other relevant persons consent to the collection, use and disclosure of the personal information to the PGA and Volkswagen to communicate event related matters, in accordance with the PGA’s privacy policy available at www.pga.org.au/privacy and Volkswagen’s privacy policy available at www.volkswagen.com.au/en/privacy-policy Please ensure all details are filled in correctly for your entry to ensure you receive communications and exclusive offers from the Volkswagen Scramble event partners. VOLKSWAGEN SCRAMBLE COORDINATOR TO COMPLETE (Certification of Handicaps) I have sighted proper documentation and verify the above stated handicaps are valid and current. Club/Course Scramble Coordinator Signature: The Volkswagen Scramble Coordinator and their respective clubs or courses have sole responsibility for organising and conducting Local Events at respective sites. The Volkswagen Scramble Coordinators and their clubs or courses are not agents of the PGA of Australia nor the Volkswagen Scramble for any purpose. Section 4 22
4.6 Local Event Social Guest Entry Form Local Event Social Guest Team Entry Form SOCIAL GUEST TEAMS ARE REQUIRED TO COMPLETE THIS FORM IN FULL. A MAXIMUM OF TWO (2) ENTRY FORMS ONLY ARE TO BE RETURNED TO THE PGA EVENTS DIVISION. THIS FORM IS NOT TO BE INCLUDED IN REGIONAL FINAL QUALIFYING CALCULATIONS. SOCIAL GUEST No.1 M F (Print full details) Name Mailing address Suburb State Postcode Phone ( ) SOCIAL GUEST No.2 M F (Print full details) Name Mailing address Suburb State Postcode Phone ( ) SOCIAL GUEST No.3 M F (Print full details) Name Mailing address Suburb State Postcode Phone ( ) SOCIAL GUEST No.4 M F (Print full details) Name Mailing address Suburb State Postcode Phone ( ) Note: A maximum of 2 Social Guest Teams (8 Players) can be submitted for receipt of the Volkswagen Factory Bonus. Section 4 23
Section five TERMS OF COMPETITION Section 5 24
5.1 Introduction The Volkswagen Scramble will maintain the highest levels of integrity by strict adherence to the Rules of Golf and the Volkswagen Scramble Rules and Terms of competition set in place by the PGA. These measures are taken to ensure fairness of play for all golfers and to ensure the Volkswagen Scramble is an enjoyable experience. 5.2 Volkswagen Scramble Terms of Competition The PGA will determine all Rules and Terms of Competition associated with the Volkswagen Scramble and will administer these in conjunction with the Royal & Ancient Rules of Golf, Golf Australia Code of Conduct, specific Volkswagen Scramble Tournament Rules and any Local Rules applicable on the day of the event. All participants of the Volkswagen Scramble by entering the event agree to abide by the Rules and Terms of Competition established and accept the PGA's jurisdiction over the Championship. A list of the Terms of Competition of the Volkswagen Scramble are posted on the official Volkswagen Scramble website at www.vwscramble.com.au and will be updated as required. Acceptance of Rules and Conditions for entry: It is the responsibility of each amateur to make certain they are aware of the Volkswagen Scramble Tournament Terms of competition, including rules and policies of R&A and Golf Australia. The submission of a team’s entry to participate in the Volkswagen Scramble by way of either online or paper form indicates acceptance and acknowledgement of these conditions for every member of a team. Results and Qualification: Should the Volkswagen Scramble Rules Committee become aware of a breach of the Tournament Rules or Terms of competition by an individual or team after a Local Event has been completed, but before the Regional Final has commenced impacting the eligibility of a team or a penalty to the team score is to be made, this condition of competition or penalty must be applied which may result in a change to the provisional results posted on the day, with a different team progressing to the Regional Final. If, after the Regional/State Final commences it is reported to the Volkswagen Scramble Rules Committee that a handicapping or a breach of a Term of Competition has occurred by a team during the Local Event that would have resulted in a team failing to qualify for the Regional Final, the team concerned will be disqualified from Regional/State Final. Should the Volkswagen Scramble Rules Committee become aware of a breach of a Term of Competition by an individual or team after a Regional/State Final has been completed but before the Championship Final has commenced, resulting in the teams eligibility to compete or if a penalty to the team score is to be made, this Term of Competition or penalty must be applied and may result in a change to the provisional results posted on the day, with a different team progressing to the Championship Final. If, after the Championship Final commences it is reported to the Volkswagen Scramble Rules Committee that a handicapping or Term of Competition breach occurred by a team during the Regional/State Final that would have resulted in a team failing to qualify for the Championship Final, the team concerned will be disqualified from the Championship Final. 1. The PGA reserves the exclusive right to alter dates, venues and rules regarding the management and conduct of the event. 2. On the day that the Local Event is conducted, the Volkswagen Scramble Coordinator at the host venue must certify each entrant's official Golf Australia handicap. 3. All teams and individual participants must conform to the Volkswagen Scramble Handicap Requirements. It is the player’s responsibility to ensure that they are playing off the correct handicap on any day of competition. If an amateur is found to have played off an incorrect handicap, deliberately or otherwise, the team may be subject to either a score adjustment or disqualification as determined by the R&A Rules of Golf. 4. The PGA of Australia reserves the right to adjust any team's or individual's handicap at Local Events, Regional Final and the Championship Final based on their past performance or past scores, or on evidence forthcoming from an examination of handicap records. All teams and individual participants who have qualified for a Regional Final and/or the Championship Final must conform to these Volkswagen Scramble Handicap Requirements. 5. An amateur player may attempt to advance to the Regional/State Final by competing in more than one Local Event. However, once that amateur has qualified for a Regional/State Final he/she is no longer eligible to compete for prizes or Regional/State Final qualification in any further Local Events. Competing in any subsequent Local Event for prizes or Regional/State Final qualification will result in the automatic disqualification of that team, and the original qualifying team may also be subject to disqualification (at the discretion of the Volkswagen Scramble Rules Committee). It is the responsibility of the Team to notify the coordinator of their Volkswagen Scramble Event that their team entry is deemed social and they cannot accept any prizes or further Regional/State Final qualification on that day. Please Note: The Mixed Volkswagen Scramble and the Women's Volkswagen Scramble are separate events and so it is permissible for an individual to qualify for both the Regional Final and the Women's State Final. Section 5 25
6. Any Team that competed in a Championship Final will be subject to a four (4) stroke penalty at each stage of the event for the following two (2) seasons. The penalty will be applied to the team score on the first hole of the score card. It is the responsibility of the Team to notify the coordinator of their Volkswagen Scramble Event if a penalty is required against their score. Note: The term Team in this Condition refers to more than one (1) of the Championship Final Team Members. Individual members who join three (3) new partners to form a team are not subject to penalty under this Condition. 7. A Team that has won either the Championship Final or the Women’s Championship Final will not be eligible to compete in the event as a Team for the following two (2) seasons. Note: The term Team in this Condition refers to more than one (1) of the Championship Final Team Members. Individual members who join three (3) new partners to form a team are not subject to penalty under this Condition. Penalty for breach of Condition: Team Disqualification. 8. All players qualifying for the Regional Finals or the Championship Final in the 2019/20 season must have completed a minimum of five (5) individually handicapped competition rounds from 1st August 2019 and 1st March 2020. Handicap checks will be carried out across all levels of the event. Note: Conforming Social Scores (CSS) or rounds played outside of an officially handicapped competition are deemed ineligible. Penalty for breach of Condition: A two (2) stroke penalty will be applied to the team score on the first hole of the scorecard for every player who has not met the requirements. 9. A handicap verification process will take place at all Regional Final & Championship Final events. Photo ID may be required to be provided by each team member to verify their Golf Australia Handicap. Failure to provide photo ID when requested: Team Disqualification. 10. All teams that qualify at a host venue, regardless of how many qualifying events have been conducted at that host venue, must play in the same Regional Final. Any variation to this Condition will be at the discretion of the Volkswagen Scramble Rules Committee. For example an exception to this may be when the club hosts a Local Event for a Golf Australia bona- fide club or a club hosts a large number of Local Events. 11. Teams who qualify for a Regional Final are required to play on a neutral course, other than at the venue which hosted the Local Event. Any variation to this Condition will be at the discretion of the Volkswagen Scramble Rules Committee. 12. All Regional Final qualifying teams MUST provide a non-playing scorer to the Regional Final event. Penalty for breach of Condition: A one (1) stroke penalty will be applied to the team score on the first hole of the scorecard for every team who has not met the requirement. 13. Only those PGA Professionals who meet the eligibility criteria as per section 5.3 may take a team to the Regional Final. 14. The PGA of Australia reserves the right to suspend teams or individuals from competing in the Volkswagen Scramble pending an investigation of handicapping discrepancies. An amateur who is found to misrepresent his/her handicap or who breaches a Condition of Competition may be disqualified from further play. 15. The Volkswagen Scramble Rules Committee reserves the right to suspend those players who breach Handicap Conditions or Terms of competition from future tournament participation. Where necessary, amateur infractions shall be reported to the applicable State or National bodies. 16. If a Volkswagen Scramble participant has had their handicap assessed to a lower figure by the Volkswagen Scramble Rules Committee, the assessed handicap will be enforced for the remainder of the current season and the following season. However, should the participants Golf Australia handicap be reduced to a figure lower than the assessed handicap, the revised Golf Australia handicap will be used. It is the amateur player’s responsibility to inform the coordinator of their Volkswagen Scramble Event of this adjustment. After the period of the handicap adjustment, the amateur player must apply in writing to the Volkswagen Scramble Rules Committee, who at which point will confirm the official Volkswagen Scramble handicap that will apply. 17. The PGA of Australia may, in its absolute discretion, determine whether to accept or refuse a player’s entry into the Volkswagen Scramble at any level of the competition. A Volkswagen Scramble Coordinator may also determine the eligibility criteria for participants entering their specific Local Event. 18. If an amateur player's tournament playing privileges are suspended by a facility, he/she shall be considered ineligible until the suspension has been lifted. 19. The PGA of Australia will not accept Local Event refunds without email verification from the host venue / Volkswagen Scramble Coordinator. Note: Cancellation policies for Local Events are determined by each individual venue. Section 5 26
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