Wrexham's Community Strategy 2009 2020 - To improve the quality of life for all in Wrexham County Borough
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Wrexham’s Community Strategy 2009 – 2020 To improve the quality of life for all in Wrexham County Borough
About Wrexham County Borough Wrexham is the regional centre of North East Wrexham has a beautiful rural hinterland that Wales and as a county borough is home to boasts peaceful landscapes, inspiring gardens 132,000 people. It benefits from a thriving town- and stately homes. Chirk Castle and Erddig are centre surrounded by beautiful villages and two stunning National Trust properties while the countryside. Wrexham is the largest town in North county borough is also home to North Wales’ only Wales and the third largest retail centre in Wales horse racing track in the picturesque village of after Cardiff and Swansea. Bangor-on-Dee. Its location on the border between England and As the county borough has developed into the Wales has seen Wrexham develop as the natural modern, vibrant society it is today it has remained hub for the surrounding area and become the proud of its heritage. This is typified by commercial centre for the region. Industry Pontcysyllte Aqueduct, a structure regarded as continues to play a vital role in the county one of Thomas Telford’s greatest civil engineering Wrexham’s Community Strategy is available, upon request, in borough’s success but this has evolved from achievements. Designed to serve Wrexham’s a range of accessible formats and languages currently used traditional heavy industry into high-tech expansion during the Industrial Revolution it is now in Wrexham County Borough in addition to English and manufacturing, technology and service based a major tourist attraction and was awarded Welsh. This includes large print, Braille, audio-cassette/CD sectors. A growing education sector includes the UNESCO World Heritage status in 2009. or computer disk, in addition to other languages. Yale College, expanded medical teaching facilities at the North Wales Clinical School and the UK’s The strong sense of community in the county Please contact us at: newest University, Glyndŵr University Wrexham, a borough is reflected by the very buoyant voluntary Wrexham Local Service Board name that reflects the area’s pride in its Welsh sector with over 26,000 people engaged in C/O Performance & Improvement Unit heritage. various activities on a regular basis every month. Wrexham County Borough Council Lambpit Street Major investment in recent years has seen the Wrexham town-centre develop into a modern retail and LL11 1AR leisure environment whilst retaining its traditional market town charms. Elegant arcades, a variety Telephone: 01978 292271 of small independent shops, three covered Mobile: 07540 668550 markets and a range of visiting markets, all E-mail: statistics@wrexham.gov.uk contribute to Wrexham’s unique character.
Introduction Wrexham County Borough’s priorities for 2009 – 2020 Every day we all receive services from the many • North Wales NHS Trust2 – managing a range During 2008 a review was undertaken to ensure • Enables people to reach their full public service providers that work in Wrexham of services including hospitals, health centres that the strategy still focussed on the things that potential – providing excellent education, County Borough – sometimes without even and clinics, district nursing and visiting, and are important to local people now and for the training and personal development realising it! mental health services next twelve years. The review looked at opportunities and equipping people with the • North Wales Police – providing policing consultation results, current priorities and what skills needed for work For example, we may walk the children to services to reduce crime, disorder, fear of we have done in the last four years, carrying out • Looks after its built and natural school, book a dental appointment and attend a crime and to make roads safer a citizen survey and a 12-week public surroundings – protecting and enhancing the hospital outpatient’s appointment. We may chat • Wrexham County Borough Council – delivering consultation on a draft strategy. This review told county borough now and for future with our local police community support officer a range of services including those for us that we are moving in the right direction and generations and check the internet for advice on smoke business and industry; community and living; highlighted an overall vision and six priority areas • Cares for people’s health – improving the alarms. We may have enrolled on an evening educating, safeguarding and involving children for improving the quality of life in Wrexham health, social care and well-being of children, course at the college or a part-time course at the and young people; and leisure and tourism County Borough. young people and adults university and may even do some voluntary work. • Wrexham Local Health Board2 – working with others to provide primary care services such as doctors and dentists Our vision for the next twelve years is: • Yale College – offering a broad mix of further The pages that follow give some more As you can see, without all these services and and higher education opportunities as well as ‘To improve the quality of life for all in information about each of these themes and vocational courses across a range of levels. describe the things that we will do to deliver opportunities being available it would make life Wrexham County Borough’ them. It is important to recognise that although rather more difficult. So who are all the different organisations involved? we have split the themes up, they do all overlap, In doing this we commit to ensuring that and so an activity we carry out for one theme is Wrexham County Borough is a place where • Association of Voluntary Organisations in likely to have an impact across many of the These organisations and partnerships make up people have a say in the services that are Wrexham (AVOW) – offers support and help to themes. what is collectively known as Wrexham Local delivered to them, and that their views, needs Wrexham’s voluntary and community Service Board (LSB). The LSB’s aim is to and aspirations are taken into account. organisations improve joint working across its member • Children and Young People Framework organisations so we can provide even better Partnership – working to improve services for services to the people and communities of children, young people and their families Wrexham County Borough. To deliver this vision, for all people and • Community Safety Partnership – working One of the main roles of the LSB is to define the communities now and in the future, our aim is to together to tackle and reduce local levels of overall vision for the county borough and to set make Wrexham County Borough a place that: crime and disorder, and improve community long term targets that will improve people’s cohesion quality of life. This is known as Wrexham’s • Is economically prosperous – with reduced Community Strategy. Wrexham’s first deprivation, where communities and • Glyndŵr University – providing undergraduate, Community Strategy, known as ‘Wrexham businesses work together to create good postgraduate and professional education and Refreshed’, was developed in economic opportunities now and in the future development opportunities 2004. This highlighted six areas • Is safe – with communities where people feel • Health, Social Care and Well-being Partnership which local people felt were safe and secure and levels of local crime and – working to improve the health, social important and that public anti-social behaviour are reducing inclusion and well-being of children, young service organisations could people and adults • Values citizenship, community spirit and work together to improve. social responsibility – where people get on • National Public Health Service1 – providing well together and respect each other, take information and advice to partner responsibility for themselves and their actions organisations regarding public health issues and take pride in where they live • North Wales Fire and Rescue – protecting communities before emergencies occur and providing a professional, efficient and effective fire and rescue service 1 Following the reorganisation of health services, from Autumn 2009, this will be renamed the Public Health Wales NHS Trust 2 Following the reorganisation of health services, from Autumn 2009, these will be amalgamated and 4 renamed the Betsi Cadwaladr University Health Board 5
A place that is What this means What you have told us: What actions we will take Promoting a prosperous economy whilst living There are many plans in place that will contribute economically within our environmental limits is a key challenge across all sectors within Wrexham County You have told us that it is most important for us to encourage employers into the county borough to create more opportunities for to making Wrexham County Borough economically prosperous. prosperous Borough and is influenced by regional, national and global factors. However it is one we must employment; to encourage more out-of-town shopping; but also to regenerate the town- Some specific actions include: overcome if we are to improve people’s quality of centre. You would also like us to: support small, life. local businesses; promote Wrexham as a place • Encouraging and helping to sustain investment to live, work, visit and invest in; place more in new and existing businesses The population of the county borough has risen emphasis on villages outside the town-centre; • Investing in the skills of local people and steadily over the last few years and enjoys high and ensure equal employment opportunities for helping them to access the opportunities employment rates. There is a further education everyone. created college and a university. The manufacturing and service sector provide the majority of • Increasing the uptake of benefits and employment in the county borough, and there allowances and reducing pockets of has been a growth in tourism and retail in recent Our aims unemployment years. However there are also a number of • Taking forward community regeneration in new areas of the county borough with high By 2020 Wrexham County Borough should be a communities deprivation. place with reduced deprivation, where local • Attracting major events to the county borough people, communities and businesses work e.g. the National Eisteddfod, Commonwealth together to create good economic opportunities Youth Games, major heritage exhibitions and for local people that can be sustained. We will: international level sporting events What we have already done • Continuing to promote Welsh language and • Promote and enhance the county borough’s culture Over the last few years there has been a real reputation and image as a place to live, visit, • Redeveloping Wrexham County Borough focus on making the county borough study, work, and invest in Museum and Archive as a major heritage economically prosperous and some of the • Encourage and support local, national and facility and attraction for North East Wales. actions we have taken include: international businesses to establish themselves in the county borough to create • Carrying out community development work secure, well-paid employment opportunities and supporting community partnership groups and a prosperous, diverse economy to be self-sufficient and sustainable What you can do • Reduce deprivation and help people out of • Assisting adults in exploring the range of poverty You can volunteer; for example practical hands- benefits, allowances and financial assistance • Facilitate the development of areas of the on involvement such as sports coaching, helping they are entitled to claim county borough in need of regeneration to preserve and raise awareness of our local • Holding numerous events to help businesses heritage, or sitting on a management board. • Encourage the provision of a wide range of to set up and prosper take place regularly Opportunities are available through the Council’s cultural, sporting and physical activity, heritage • Helping the local voluntary heritage sector to and shopping opportunities throughout the Leisure, Libraries and Culture department or by become self-sufficient and sustainable through county borough. contacting AVOW – the Association of Voluntary the Rural Community Heritage project Organisations in Wrexham. • Wrexham ITeC (Information Technology Centre) continuing You can also get involved in community to support learners of all ages regeneration activity in your area and you can and deliver the modern provide feedback and suggestions apprenticeship scheme for how we can improve local across the county borough services and facilities by contacting the council. 7
A place that What this means What you have told us actions we will take is safe Improving community safety through identifying and tackling local levels of crime, disorder and anti-social behaviour is of concern to everyone, You have told us that being safe is one of most important things to you and that having more visible police and police community support The police, along with the fire and rescue service and the council have plans in place to help deliver our aims. both adults and children. officers will help. You would also like us to improve perceptions of safety; reduce anti-social Some actions we will carry out include: Therefore, in Wrexham County Borough a multi- behaviour; design out crime on new agency Community Safety Partnership exists to developments ensuring the layout reduces • Increasing confidence in reporting domestic carry this out. This partnership, which is also a opportunities to commit crime; reassure people abuse and hate related incidents legal requirement, is committed to reducing and help them to feel safer at night; ensure • Reducing the harm caused by drugs and levels of crime and disorder and improving offenders are suitably punished; and consider alcohol community safety for those who live, work or and cater for people with specific safety needs. • Reviewing the impact of Operation visit the county borough. Gingerbread, which is a patrol of school premises during the evenings, to reduce anti- social behaviour and criminal damage Our aims • Reducing the number of alcohol related violent What we have already done By 2020 Wrexham County Borough should be a crimes place with communities where people feel safe • Ensuring that public service organisations all In April 2005 the Home Office set Wrexham and secure, and levels of local crime and anti- work together to keep children and young Community Safety Partnership a target to social behaviour are reducing. We will: people safe reduce local crime by 17.5% by 2008. In fact, • Further implementing ‘safe recruitment’ over these three years the target was far • Reduce the fear of crime and anti-social procedures to ensure all staff working with exceeded and overall crime actually reduced by behaviour to help people feel safer vulnerable people are appropriately vetted 37.6%. • Tackle and reduce actual levels of anti-social • Continuing to train year one pupils in behaviour, crime and disorder pedestrian skills. Some activities that have taken place to help achieve this target have included: • Prevent and reduce the harm caused by drug and alcohol misuse • The ‘Calling Time on Violent Crime’ campaign • Design environments and raise awareness and which reduced the number of common support of crime prevention so there are fewer What you can do assaults during the Christmas period by over opportunities to commit crime two-thirds • Increase people’s confidence in reporting You can take action to keep yourself safe, for crime and disorder and accessing support example, locking doors and windows when you • Further support for those experiencing leave the house, not leaving valuables on display domestic abuse and taking actions to reduce services in your car, considering your own safety when the number of repeat offences and bringing • Ensure offenders are dealt with firmly and out and about, and helping to educate children the perpetrators to justice justly and support them to so they know how to keep themselves safe. • Neighbourhood policing teams carrying out change their behaviour. regular focus group meetings with members of You can also make sure you have your say when the local community to listen to their concerns What the Community Safety Partnership consults you which then directly influence local police and take time to read the information which you priorities receive about community safety. • An Early Intervention Team has been put in place focussing on community anti-social behaviour hot-spots • Starting Operation Gingerbread patrols (a dedicated school security service) from Easter weekend until the weekend after bonfire night which resulted in a 47.4% reduction in crime on school premises during 2007 • Providing CCTV monitoring which has contributed to a reduction of incidents of crime and disorder, and in the fear of crime. 9
A place that What this means What you have told us What actions we will take values citizenship, Citizenship is about belonging to a community and understanding your rights and responsibilities as a member of that community. You have told us that the most important things we can do to help value citizenship, community spirit and social responsibility is to provide and We will continue to deliver the ‘One Wrexham’ projects and to work with communities, and with voluntary and community groups, to enable the community spirit This includes communities where you live or communities of interest – a group of people with encourage the use of community facilities and activities and to improve consultation and county borough to be a place where citizenship, community spirit and social responsibility are and social a common interest. Community spirit is linked to citizenship, and engagement with local people. You would also like us to promote the importance of people’s own social responsibility; improve community valued. Some actions include: responsibility refers to how people get on together. It is about neighbourliness, looking after each other, doing cohesion – where people have a sense of belonging and get on well together; and to value • Extending the network of third party reporting things together and making a contribution. local culture and history. centres which enable anyone in the county borough to report hate incidents Social responsibility is about how individuals act; • Improving our public consultation and being considerate of other people and our engagement work surroundings, and taking responsibility for our Our aims • Continuing to increase support for the One own behaviour and sometimes the behaviour of Wrexham Charter of Belonging to support others – such as our children. By 2020 Wrexham County Borough should be a recognition and respect for local diversity place where people get on well together and respect each other, take responsibility for • Identifying community champions to promote themselves and their actions and take pride in positive cohesion and citizenship messages in What we have already done where they live. We will: local communities • Developing systems for identifying and Many of the public service organisations • Facilitate the development of community spirit addressing community tensions such as contribute to this priority theme and much work so that people are proud of where they live misinformation and rumour has been carried out over the last few years. and respect the people around them • Continuing to develop activities in Some activities include: • Enable people from different backgrounds to communities to help people contribute and get on well together and have a sense of get involved • Holding ‘Introduction to British Culture’ belonging • Supporting children and young people to give courses at the Glyndŵr University • Enable and encourage people to be active and receive respect. • Supported the involvement of residents in citizens and get involved in their local localised regeneration projects community • Agreeing a Community Cohesion Strategy – • Enable and encourage people to take known as ‘One Wrexham’ – which aims to responsibility for themselves and their actions What you can do enable different groups of people to get on • Engage effectively with all communities to well together enable people to have a say in the decisions Individuals and businesses can commit to the • Holding the Tapestry of Life and Faith festival which affect them. ‘One Wrexham Charter of Belonging’. We can to engage children and young people in all challenge prejudice, encourage each other to celebrating the different religions, cultures and report hate crime and help make everybody traditions in our community aware of all aspects of hate crime. • Holding a Youth Local Democracy Week to encourage participation in the Council’s You can support and attend events in your democratic and decision making processes community; or even get involved in community development work – through the Association of • Giving funding advice and support to Voluntary Organisations in Wrexham (AVOW), the hundreds of organisations Council, Communities First Partnerships and • Producing ‘myth buster’ leaflets which answer Northern Marches Cymru. commonly asked questions • Providing training courses for people running voluntary organisations. 11
A place that What this means What you have told us What actions we will take enables people We believe that all people should have the opportunity to reach their full potential. This means we need to provide children and young You have told us that the most important thing we can do to help people reach their full The Children and Young People’s Plan outlines what we will do for children and young people potential is to improve primary and secondary and is available on the internet: to reach their full people with the services, protection, support and encouragement they need to become schooling and to improve access to lifelong learning opportunities. You would also like us to www.wrexham.gov.uk/cypp or by telephone: 01978 297505. In addition, Yale College, potential confident and capable individuals, whilst recognising that they are not all the same and that some may require different levels of provide more vocational opportunities; encourage, support and guide people’s development; ensure equal opportunities for all; Glyndŵr University and the Council will continue to make significant contributions to this theme. support. and encourage take up of sport and recreation. Some actions we will take include: It is also important that adults of all ages are • Removing barriers to learning and able to reach their full potential to enable them achievement so that all children and young not only to enhance their knowledge and skills, Our aims people reach their potential but also to raise confidence and aspirations, to • Continuing to offer a wide choice of learning help people to recognise their worth and By 2020 Wrexham County Borough should be a for employment, up-skilling and further study contribute to society, and to increase motivation place that enables all people to reach their full for ongoing learning and development. potential, with excellent education, training and • Delivering training to businesses personal development opportunities with people • Supporting all children and young people to who have the skills needed for work. We will: experience effective learning, achievement and self-esteem What we have already done • Provide and promote relevant accessible • Facilitating informal and community based opportunities for people to learn and develop learning opportunities During the last few years, the organisations who themselves throughout their lives • Involving parents, carers, families and deliver services to children, young people, their • Support and encourage people to raise their communities in valuing and supporting families, adults and older people have provided aspirations and have the confidence to fulfil education, skills and training for children and numerous services to help people to reach their their ambitions young people full potential. Some examples include: • Enable children, young people and adults to • Promoting equality of opportunity for children achieve their academic, vocational, or creative and young people to become bilingual. • Improving the learning environment so that it potential better supports the needs of all learners • Create a culture of lifelong learning and • Focusing on vulnerable groups of learners to development so that people are supported to remove barriers to learning • Providing greater learning choices for 14-19 learn and use the skills they gain What you can do • Support people to enable them to gain year olds to broaden their options and You can take up one of the many learning and employment increase their aspirations development opportunities available; details of • Help people to develop the personal and • Delivering a range of community based which are available on web-sites or through practical skills they need to live independently. learning opportunities for all ages and abilities contacting the organisations directly. • Developing data analysis systems so that we have a much better understanding of what In addition, your role as a parent or carer is vital learners are capable of which means that to help us improve children and young people’s expectations are appropriately high and that futures – you can get information about family under-achievement can be identified early and support and parenting services from the council. remedied. 13
A place that What this means Our aims What you can do looks after its We must get the mix right between doing what we can to tackle climate change with keeping the county borough clean, pleasant and In 2020 Wrexham County Borough will continue to protect and enhance its built and natural surroundings. This means that we will be We can all try to use our resources better – for example, turning off computer monitors when they aren’t being used, only boiling as much built and natural attractive, making sure that we have enough housing, plenty of open space and good tackling climate change, looking after our environments, increasing our recycling rates and water as we need, paying our bills (such as Council tax) by direct debit, and walking to the surroundings transport networks. The environment is our most precious resource ensuring our housing and transport meets the needs of the people and communities of the borough. We want Wrexham to be cleaner, local shop rather than using the car. In addition, we can all reduce, reuse and recycle which we must protect for future generations. greener and safer, have active community more of the waste we make; for example by This doesn’t prevent growth, but means that our involvement and be a place where people take using the doorstep recycling scheme, donating social and economic progress can only take ‘pride’ in our local environment. We will: unwanted clothes to charity, and re-using carrier place within environmental limits. bags. • Tackle the challenges of climate change and minimise our impact on where we live, as well The Wrexham Sustainability Forum is an as globally umbrella body representing individuals, What we have already done • Respect and promote built and natural community groups, voluntary, business and environments, parks and green-spaces for statutory organisations who are committed to Over the last few years the public service everyone to access and enjoy; keeping them seeing a sustainable future for everyone who organisations have all been working on various well-kept and attractive lives in the county borough. You can contact activities to look after our built and natural • Provide access to a safe, efficient and them on: www.sustainablewrexham.org.uk surroundings. Some examples include: sustainable transport network • Running an energy awareness campaign to • Enable everyone to live in a sustainable reduce energy consumption within the health community with a suitable, good quality home service • Enable and encourage people and businesses • Beginning construction of a new waste plant to reduce, reuse and recycle their waste which aims to boost recycling and further • Ensure future generations are able to reduce reliance on landfill appreciate the county borough’s built historic • Holding a Community Climate Change event wealth. to enable local communities to explore how climate change will impact on where they live, and to develop community based solutions • Expanding the ‘Recycle with Michael’ scheme What actions we will take to all households. All organisations, communities and individuals across the county borough must play their part to help achieve these aims. What you have told us Some actions we will take include: You have told us that it is important we have • Continuing to improve our transport systems clean, well-maintained surroundings, employ • Enabling more waste to be reused and tighter planning controls and encourage and recycled through the new waste plant promote sustainability and environmental issues. In addition you would also like us to improve and • Continuing to deliver ‘Pride in Your maintain footpaths, cycle-ways, roads and public Streets’ – the Council’s StreetScene transport; protect the local history and heritage; service improve accessibility for people with disabilities; • Reducing carbon emissions and energy protect green spaces and involve local people in use in public buildings and on our local developments. roads • Increasing the availability of affordable housing • Focusing on the need to build zero- carbon sustainable communities – with high energy efficiency and low carbon emissions • Increasing environmental education facilities at our parks. 15
A place that cares What this means What you have told us What actions we will take for people’s Health is the state of complete physical, mental and social well-being and not merely the absence of disease or infirmity. Social care is You have told us that the most important thing we could do to care for your health is to improve access to health care services. The Health Social Care and Well-being strategy outlines what we will do over the next three years. This is available on the Council’s website health about caring for a person in a way which meets their needs and gives them a good quality of life. You would also like us to: improve care for the elderly; help reduce the number of people who at: http://www.wrexham.gov.uk/english/council/doc Well-being is the way in which a person feels smoke; provide more facilities for sport, exercise uments/hscwb_strategy.htm or by contacting and thinks and relates to happiness and a and recreation; educate children and young the Health Social Care and Well-being Team by general satisfaction with life. people to promote healthy living; improve access telephone: 01978 297064, email: to dental care; and improve the equality of health@wrexham.gov.uk or textphone/minicom: Health, social care and well-being services aren’t service provision. 01978 292067. only for when we are sick, or to support us to be independent during challenging periods in our Some actions we will carry out include: lives. They also help us tackle some of the other causes of good or bad health including: Our aims • Inviting everyone with learning disabilities to housing, transport, employment, education, attend an annual health check with their GP access to services and economic prosperity. By 2020 we want to help improve people’s and be provided with a health action plan general health and well-being; care will be more • Providing a new purpose-built unit and day easily accessible; the quality of services provided hospital to provide mental health services for will be improved; people will have more of a say individuals in need of inpatient services What we have already done in the services they receive and satisfaction will • Developing assessment and early intervention be higher. We will: services for autistic children and young people During 2005 – 2008, much work was carried out to help improve people’s health and well-being. • Provide opportunities and information for • Strengthening services for children and young Some activities included: children, young people and adults to improve people in order to reduce substance misuse their health and well-being and to improve their sexual health • Setting up the exercise referral scheme ‘Fresh • Improve access to health, social care and well- • Taking action on obesity through activities Start’ being services such as reviewing the breakfast and morning • Developing a new medical admissions unit break menus in some schools • Improve the quality of health, social care and and coronary care unit to improve the way well-being services for people who have • Working to improve perceptions of community emergency patients are cared for and learning disabilities, physical and mental health and road safety so that parents feel it is safe to admitted needs let their children play outside more regularly. • Improving access to dental care, including the • Improve the quality of health, social care and provision of primary care orthodontics well-being services for the county borough’s • Developing a new drop-in and treatment ageing population centre for substance mis-users in Wrexham • Improve citizen engagement and satisfaction What you can do town-centre with health, social care and well-being ‘Health Challenge Wrexham’ aims to promote • Providing dedicated services to work with services. good health across the county borough, and groups such as asylum seekers and the challenges you to do what you can to improve Traveller community to ensure they are able to your own health and the health of your family. It obtain the care they require, taking into is also a challenge to local businesses to account any particular cultural, language and promote and improve the health of their other considerations employees. • Introducing a number of one-stop clinics and straight-to-test services. The ‘Health Challenge Wrexham’ website provides information on the range of activities and opportunities to encourage people to get involved with and improve their health and well- being; this can be found at www.healthchallengewrexham.co.uk 17
How our priorities link in to More information Wales’ national priorities If you would like to know more about Wrexham’s Across Wales, the Wales Spatial Plan aims to Community Strategy, would like to be kept ensure that the public, private and informed of our progress, would like a copy of voluntary/community organisations work together the short-term action plan or performance and support each other towards achieving a measures or would like to make any other shared vision for Wales. We have made sure that comments please go to www.wrexhamlsb.org our Community Strategy priorities will help to or contact the LSB Co-ordinator on deliver this national vision for Wales. 07540 668550. Monitoring our Community Strategy To make sure we achieve our vision we need to monitor regularly against the plans and targets we have set. Each theme will be monitored by the organisations and partnerships that will be delivering it; however, the Local Service Board will need to look at the bigger picture of all the themes combined. We therefore intend to: • Monitor action plans and performance indicators • Report our progress at least annually to Wrexham Local Service Board • Report annually to the public on our overall progress • Repeat the ‘quality of life survey’ with local people at least every two years • Review the strategy regularly. 18
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