16th Annual Nursing Symposium: Lessons from the Heart - April 7, 2017 - The Center for Continuing Professional Development
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The Center for Continuing Professional Development presents 16th Annual Nursing Symposium: Lessons from the Heart April 7, 2017 Mohegan Sun Pocono Wilkes-Barre, PA
16th Annual Nursing Symposium: Lessons from the Heart April 7, 2017 Schedule 7:00 am Registration/Continental Breakfast 7:50 am Welcome and Introductions 8:00 am Patient Experience – What does it Mean to Nurses? Dr. Venditti 9:00 am Demystifying 12 Lead EKG Mr. Mullen, RN 10:00 am Nutrition Break 10:15 am Heart Failure – What’s New? Dr. Qureshi 11:00 am Luncheon will be provided 12:00 pm Hot Topics in Cardiology (Lightening Round) Broken Heart Syndrome Ms. Reiner, BSN Cardiac Testing: Why do they do which test? Ms. Solomon, MS, ACSM-CEP Funny Little Beats – Name that Rhythm! Ms. Grudzinski-Cabelly, MSN 1:00 pm Nurses – Self Care Dr. Maani-Fogelman 2:00 pm Nutrition Break 2:15 pm Palliative Care for the Cardiac Patient – Who and When? Dr. Behm 3:15 pm Door Prizes/Evaluations/Adjournment *Topics/Speakers are subject to change*
Faculty and Planning Committee Disclosure As an accredited provider of continuing education for health professionals, Geisinger Health System must ensure balance, independence, objectivity, and scientific rigor in each of its educational activities. All persons in a position to control the educational content of a sponsored activity (e.g. planners, presenters) must disclose to the audience any relevant financial relationships that they have with commercial interests. Relevant financial relationships may include such things as grants, research support, employment, consulting, stock ownership, or speakers’ bureau membership. Any identified conflicts of interest must be resolved prior to the activity. The intent of this disclosure is not to prevent planners or presenters with financial relationships from participating, but rather to provide learners with information on which they can make informed judgments regarding the educational content. It remains for the audience to determine whether an individual’s relationships influence the presentation with regard to exposition or conclusion. If you perceive commercial bias, please note it in the activity evaluations, notify onsite staff persons, and/or call our anonymous toll free hotline at 1-877-557-7447. The following persons in a position to control educational content of this activity have disclosed no relevant financial relationships with commercial interests: Bertrand Behm, MD John Mullen, RN Cinde Bower Stout, RN, MHA Ataul Qureshi, MD Stacey Grudzinski-Cabelly, MSN Amy Reiner, BSN Judy Haines, BSN, RN, BC, CHFN Julie Solomon, MS, ACSM-CEP Patricia Maani-Fogelman, DNP Denise Venditti, DNP, MHA, RN, NEA-BC, FACHE Commercial Support None Objectives: At the completion of this course, the participant should be able to: • demonstrate self-care measurements to decrease stress effect of work in nursing • define and describe the impact of Patient Care Experience and its effect on Health Care Costs • identify how and when Palliative Care is an appropriate intervention in the Cardiovascular Patient • describe changes in care of the Heart Failure Patients • describe and identify 12 Lead EKG Patterns in STEMI Accreditation In support of improving patient care, Geisinger Health System is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Designation Statement Geisinger Health System designates this activity for 5.75 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity.
EXHIBITORS Thank you to the following companies for their generous support of this educational activity. 3M Infection Prevention Division Abbvie Amgen Astellas Pharma Invitae Genetics Novartis
Thank you for attending today’s conference. You can use the link below to the on-line evaluation form, which will also be e-mailed to you after the activity. If you prefer to use your Smart Phone and/or device, you can click on the QR Code below to access the evaluation form. Participants must submit an evaluation in order for the activity to be thoroughly evaluated. Activities that are not sufficiently evaluated may not be eligible for credit. If you do not have the QR Reader on your phone, it is a free app you can download. Thank you. https://go.geisinger.org/LessonsEval17 Certificates are no longer provided for registrants. Please follow the instructions below how to access your credits. Geisinger employees – you can locate your credits two different ways. You can log into GOALS and click on the link My CME Transcript or you can log onto our CPD Calendar and click the link entitled My Transcript. Non-Geisinger participants – you can locate your credits by going to our CPD Calendar: http://go.geisinger.org/MyTranscript and click on the My Transcript link. You can select the date range that you want to view for your Transcript. Any difficulties and/or questions, please contact the Center for Continuing Professional Development at 570-271-6692.
Patient Experience: What does it mean to nurses? April 7, 2017 Denise A. Venditti, DNP, MHA, RN, NEA-BC, FACHE VP Patient Experience, Geisinger Health System 1 This presentation uses live polling on your smart phone: http://davenditti.participoll.com/ 2 Agenda • What does Patient Experience mean to nurses? • What do nurses mean to the Patient Experience? • Understanding/appreciating your “sphere of influence” • What will you do differently tomorrow? 3 1
What does Patient Experience mean to nurses? Patient Experience Survey for Geisinger Nurses Brief (7 questions), informal, voluntary, confidential survey (via Survey Monkey) sent to licensed nurses all 10 hospitals and outpatient areas across Geisinger Health system (came from Nurse Educators) Survey was open for 10 days (March 10 – March 20, 2017) 325 total responses Purpose: to better understand our (Geisinger) nurses’ perceptions about the Patient Experience and hear specific examples/stories (not formal research) 5 Patient Experience Survey for Geisinger Nurses Demographics - License Demographics - Age RN – Full time 254 78% Age 20-29 80 25% RN – Part time 38 11% Age 30-39 69 21% RN - Flex 18 6% Age 40-49 69 21% LPN – Full time 12 4% Age 50-59 68 21% LPN – Part time 2 .62% LPN - Retired 1 .31% Age 60+ 38 12% TOTAL 325 100% TOTAL 324 100% 6 2
Patient Experience Survey for Geisinger Nurses Demographics - # years in Nursing Demographics – Current Specialty 0-5 100 31% Critical Care 75 25% 6-10 63 20% ED 46 15% 11-15 35 11% OR 41 14% 16-20 19 6% Med-Surg 40 13% 21-25 24 7% Peds 23 8% 25+ 82 25% OB 41 6% Total 323 100% Other 44 14% Total 310 100% 7 As a nurse, please define what “Patient Experience” means to you? Themes or key words: 8 Beryl Institute Definition of Patient Experience 9 3
Live Polling Question Does your personal definition of Patient Experience include the patient’s family? A. Yes B. No 10 Based on your recent interactions/observations with patients/families, what aspect of the healthcare experience are they most dissatisfied with? Themes or key words: 11 As a nurse, what specific actions do you take every day to create a “great” patient experience? Themes or key words: 12 4
Live Polling Question Do you make a conscious effort to sit with your patients when having a conversion with them? A. Yes B. No C. There is rarely a chair available 13 What do nurses mean to the Patient Experience? GALLUP Poll (December 2016) Honesty/Ethics in Professions December 7-11, 2016 Source: http://www.gallup.com/poll/1654/Honesty-Ethics-Professions.aspx 15 5
Rate different professions on warmth & competence http://www.businessinsider.com/what-professions-are-most-respected-2016-12 16 In your current work environment, what position or role has the most influence on the Patient Experience? Role Responses Nurses 210 68% Team/everyone 35 11% Physician 21 7% Management/Administration 4 1% Other responses 41 13% Total 310 100% 17 In your current work environment, On a scale of 0 -10, please indicate how much influence nurses have on the overall Patient Experience? 0 = no influence, 10 = significant influence Nursing's Influence on the Overall Patient Experience 46% 17% 15% 12% 5% 3% 0% 0% 1% 0% 1% 0 1 2 3 4 5 6 7 8 9 10 18 6
But what do our patients say about our degree of influence? Correlation is a statistical measurement of the relationship between two variables. Possible correlations range from +1 to –1. A zero correlation indicates that there is no relationship between the variables. A correlation of –1 indicates a perfect negative correlation, meaning that as one variable goes up, the other goes down. A correlation of +1 indicates a perfect positive correlation, meaning that both variables move in the same direction together. 19 HCAHPS Patient-Level Correlations 20 HCAHPS – Communication with Nurses • During this hospital stay, how often did nurses treat you with courtesy and respect? • During this hospital stay, how often did nurses listen carefully to you? • During this hospital stay, how often did nurses explain things in a way you could understand? 21 7
Overall Hospital Rating Recommend the hospital “Using any number from 0 to 10, 0.76 where 0 is the worst hospital possible and 10 is the best hospital possible, Communication with Nurses what number would you use to rate 0.64 this hospital during your stay?” Pain Management 0.54 Responsiveness of Hospital staff 0.51 Communication with Doctors 0.50 22 Recommend the Hospital Overall Hospital Rating “Would you recommend this hospital 0.76 to your friends and family?” Communication with Nurses 0.57 Pain Management 0.48 Care Transition Measure 0.45 Communication with Doctors 0.45 23 Pain Management Communication with Nurses “During this hospital stay, how often was your pain well controlled?” 0.56 During this hospital stay, how often dud the Overall Hospital Rating hospital staff do everything they could to 0.54 help you with your pain? Recommend the Hospital 0.48 Responsiveness of Hospital staff 0.48 Communication with Doctors 0.44 24 8
Responsiveness of Hospital Staff Communication with Nurses “During this hospital stay, after you pressed 0.56 the call button, how often did you get help as soon as you wanted it?” Overall Hospital Rating 0.51 Pain Management 0.48 Recommend the Hospital 0.44 Communication with Doctors 0.36 25 Communication with Doctors Recommend the Hospital Pain Management With great power…. . Overall Hospital Responsiveness Comes great Rating of Hospital Staff responsibility Communication about Medications 26 Nursing Communication and Patient Safety When patients were ask how well the nursing staff communicated, the hospitals whose patients rated them the lowest (in the bottom 10%) for nursing communication had on average 27% more overall patient safety events compared to the highest rated (in the top 10%). The following patient safety events were most related to nursing communication: Post-op bloodstream infections were 77% higher in the lowest-rated hospitals. Bed sores were 76% higher in the lowest-rated hospitals. Catheter-related infections were 58% higher in the lowest-rated hospitals. DVTs following surgery were 53% higher in the lowest-rated hospitals. https://www.hospitals.healthgrades.com/CPM/assets/File/HealthGradesPatientSafetySatisfactionReport2012.pdf 27 9
Understanding/appreciating your “sphere of influence” As a patient, what is most important to you when evaluating your own health care experiences? Themes or key words: 1) Staff attitude, respect, dignity, friendly, caring, privacy, personalized 134 2) Communication, listening, explanation, kept informed 113 3) Competence, skills, experience, knowledge, quality 61 4) Having enough time, timely care, access to care 36 5) Having enough staff or how many patients per nurse 5 As savvy, well-educated healthcare consumers, we (nurses) are fairly harsh critics…. 29 As a patient, what is most important to you when evaluating your own health care experiences? 30 10
What does Patient Experience mean to you? “Treat the patient as you would treat the person whom you love the most” 31 Thank you for your attention today. Thank you for all that you do, everyday. 33 11
The Magical Pencil of Cardiology Or if you are a State Official: Tactical 12 Lead EKG Interpretation Objectives To identify acute ST elevations on a standard 12 lead EKG To understand which myocardial wall is at risk based on those changes Understand the impact of specific MI’s and the care involved in them 1
Why bother ? Differential of care- not all chest pain is created equal Time is Muscle remains a truism Growing number of cath lab protocols New equipment makes a 12 lead easy to obtain Monitor the effectiveness of your interventions Knowing what type of M.I. can alter your care Do not forget the basics M.O.N.A. There will be 2 types of pain Lead placement can make all the difference The 12 lead is not a treatment Calm, attentive bedside manner General Principals Limited types of M.I’s make your life easier 1) anterior wall 2) posterior wall 3) lateral wall 4) inferior wall 2
Learn ST elevations first Why ST elevations ? ST elevations are never normal Although T wave changes first it returns to normal quickly ST elevations hang around after the pain is gone Need at least 2mm ( 2 blocks up ) elevation to be clinically significant. For now 3
You can do it Take your time, be systematic- do not guess The pencil becomes the resultant electrical vector Let the pencil point out the wall Sometimes there will be a “note to self “ And now the process Limb leads Start with the pencil flat on your chest pointing from the right shoulder towards the left- this is Lead 1 Now rotate the pencil until it points towards the left leg- this is Lead 2 Continue rotating the pencil limb to limb ending with AVF pointing straight down What wall is the pencil point on? V leads Place the point of the pencil on your chest, like you have been shot with an arrow V1- 4th intercostal right sternal border then on around to V6- 5th intercostal mid axillary line What wall does the pencil point stick in? 4
Things that make you go hmmm What about the posterior wall ? No direct lead, infer from reciprocal changes ST depressions are ‘ripples’ from another wall ST depressions throughout the precordium = ripples from the posterior wall For now the only ST depressions to worry about Special situations RV infarct 1) can be seen with a right sided EKG 2) can be inferred from an IMI with hypotension 3)only MI where volume is your friend a) Starlings law 5
Special situations Septal M.I. 1) special subset of anterior M.I. 2) ST elevation in V2-V3 3) possible because it has it’s own artery 4) endangers the main wiring harness of the heart Special situations Pacemakers 1) make the 12 lead non-diagnostic 2) can use a magnet to inhibit the pacer 3) you’ll have to rely on the story/ history 6
Special situations Pericarditis 1) SSCP not relieved with morphine or nitrates 2) pain relieved with position, deep breath and NSAID’s 3) piddling ST elevations everywhere The Pencil Method Go lead to lead and look for ST elevations If there is an elevation, write down the lead # After all the leads are reviewed, use the pencil to tell you what wall(s) are involved Remember, AVR is a garbage lead 2mm elevations in contiguous leads and you are on to something Practice session Take your time, do not jump ahead All things in the fullness of time Not all ekg’s are abnormal 7
Let’s play 8
9
10
Silence in the audience please 11
What will bite you Anterior M.I.- pukers code, loss of pump, AV blocks Inferior M.I.- puke on a good day, ectopy and congestive failure VT-VF in the first 24-48 hrs non- predictive of mortality or morbidity 12
Questions? 13
MitraClip- A New Way to Fix MR Amy Reiner MSN, RN, CCRN Clinical Nurse Educator CVT-ICU, CVT-SCU, eICU 1 Mitral Regurgitation MR is the most common type of heart valve disease, affecting nearly 1 in 10 people aged 75 years and older— approximately 4 million people in the U.S. alone. This progressive condition occurs when the flaps of the heart’s mitral valve do not close completely, causing blood to flow backward into the left atrium of the heart. This requires the heart to work harder and may raise the risk of irregular heartbeats, stroke, and heart failure, which can be life- threatening. 2 MITRACLIP: What is it MitraClip is a new way to fix MR. It is the world’s first transcatheter mitral valve repair therapy. It provides a proven treatment option for select patients with significant degenerative MR who are too high-risk for open-heart surgery and do not have other treatment options available to them. It was first implanted in 2003 in trials and in 2013 was the first FDA commercially approved alternative to mitral valve regurgitation surgery. 3 1
INDICATIONS The MitraClip® NT Clip Delivery System is indicated for the percutaneous reduction of significant symptomatic mitral regurgitation (MR ≥ 3+) due to primary abnormality of the mitral apparatus [degenerative MR] in patients who have been determined to be at prohibitive risk for mitral valve surgery by a heart team, which includes a cardiac surgeon experienced in mitral valve surgery and a cardiologist experienced in mitral valve disease, and in whom existing comorbidities would not preclude the expected benefit from reduction of the mitral regurgitation. 4 CONTRAINDICATIONS The MitraClip® NT Clip Delivery System is contraindicated in patients with the following conditions: • Patients who cannot tolerate procedural anticoagulation or post procedural anti-platelet regimen • Active endocarditis of the mitral valve • Rheumatic mitral valve disease • Evidence of intracardiac, inferior vena cava (IVC) or femoral venous thrombus 5 RELATIVE CONTRAINDICATIONS • Porcelain aorta or extensively calcified ascending aorta. • Frailty (assessed by in-person cardiac surgeon consultation) • Hostile chest • Severe liver disease / cirrhosis (MELD Score >12) • Severe pulmonary hypertension (systolic pulmonary artery pressure >2/3 systemic pressure) • Unusual extenuating circumstance, such as right ventricular dysfunction with severe tricuspid regurgitation, chemotherapy for malignancy, major bleeding diathesis, immobility, AIDS, severe dementia, high risk of aspiration, internal mammary artery (IMA) at high risk of injury, etc. 6 2
HOW DO THEY DO IT?!!!!!! They insert the catheter in the femoral vein and thread it through the vena cava to the right atrium. They then push through the septum to the left atrium 7 8 The device is then placed by inserting through the valve. 9 3
10 Once through the valve the top of the clip is lowered and the leaflets are pinched between. This narrows the opening thus reducing the regurgitation of blood. The implanting provider will have a TEE done to ensure good placement prior to removing the implementation device. Up to 3 clips may be place depending on the anatomy and need 11 The MitraClip can be repositioned if needed prior to the removal of the deploying device 12 4
The MitraClip will eventually be covered with fibrous tissue bridge. 13 POTENTIAL COMPLICATIONS AND ADVERSE EFFECTS Allergic reaction Failure to deliver MitraClip® NT to the intended site Aneurysm or pseudo-aneurysm Failure to retrieve MitraClip® NT System components Arrhythmias Hematoma Atrial septal defect requiring intervention Hypotension/hypertension Arterio-venous fistula Infection Bleeding Injury to mitral valve complicating or preventing later surgical repair Cardiac arrest MitraClip® NT erosion, migration or malposition Cardiac perforation MitraClip® NT Device thrombosis Cardiac tamponade/Pericardial Effusion MitraClip® NT System component(s) embolization Chordal entanglement/rupture Mitral stenosis Death Myocardial infarction Deep venous thrombus (DVT) Pulmonary congestion Dislodgement of previously implanted devices Pulmonary thrombo-embolism Dizziness Single leaflet device attachment (SLDA) Dyskinesia Stroke or transient ischemic attack (TIA) Dyspnea Vascular trauma, dissection or occlusion or Vessel spasm Emboli (air, thrombus, MitraClip® NT Device) Vessel perforation or laceration Emergency cardiac surgery Worsening heart failure Endocarditis Worsening mitral regurgitation Esophageal irritation or Esophageal perforation or stricture 14 15 5
16 17 References 18 6
Cardiac Stress Testing Choosing the best Modality Julie Solomon, MS Case Manager, Cardiology Imaging Program Geisinger Medical Center Indications for Stress Testing Evaluation for symptoms Angina, chest pain, DOE Evaluation of drug therapy for CAD patients Evaluation for arrhythmias Exercise capacity assessment Prognosis/risk stratification Exercise prescription, cardiac rehab Evaluation of perioperative risk for non-cardiac surgery Absolute Contraindications for Stress Testing Acute CHF Unstable angina Severe HTN (>200/100) Symptomatic severe AS Suspected aortic dissection Recent systemic or pulmonary embolus Recent MI (within 2 weeks) Recent CVA or TIA (within 4 weeks) 1
Absolute Contraindications cont. High grade carotid disease Acute myocarditis Left Main disease >50% Significant change in resting EKG Populations for Testing Anyone 8 years or older Ambulatory patients Treadmill Stress test Exercise Echocardiogram Nuclear Stress SPECT Metabolic (mV02) Stress test Populations cont. Non-ambulatory patients Dobutamine Stress Echocardiogram Pharmacologic Nuclear SPECT Lexiscan or Dobutamine Advanced Imaging tests Calcium Score Cardiac CT Cardiac MRI Cardiac Stress MRI 2
Treadmill Stress test EKG analysis Arrhythmia analysis Symptom evaluation Exercise capacity Blood pressure response Heart rate response Comparison to norms for age/gender Exercise Echocardiogram Resting and Stress Echocardiogram analysis EF, wall motion and valvular anatomy EKG analysis Arrhythmia analysis Symptom evaluation Exercise capacity BP/HR response Exercise Echocardiogram cont. Rest and stress images are compared side by side Normal response is for myocardial contractility to increase with stress Ischemic response causes hypokinesis, akinesis, or dyskinesis of the segments 3
Relative Contraindications for Exercise Echo LBBB Ventricular paced rhythm Advanced Heart Block Myocardial Stress SPECT Rest and Stress SPECT analysis EF, wall motion Uses technetium (Tc)- 99m sestamibi EKG analysis Arrhythmia analysis Symptom evaluation Exercise capacity BP/HR response Myocardial Stress SPECT cont. Perfusion defects that are present during exercise but not at rest indicate myocardial ischemia (reversible) Perfusion defects that are present at rest and during exercise suggest previous MI (fixed) 4
Metabolic (mV02 max) test Used for: Congenital heart abnormalities Risk stratification for heart transplant/CHF Risk stratification for pre-op lung resection Differentiate between cardiovascular and pulmonary limitations Metabolic (mV02 max) test cont. 12 Lead EKG hook-up Ramping treadmill protocol Screens for cardiac or pulmonary limitations to stress Obtains V02max, measured METs, Anaerobic Threshold (AT), Breathing Reserve, Respiratory Exchange Ratio (RER), SP02, VO2/HR RER >1.09 represents maximal aerobic effort Dobutamine Stress Echocardiogram Resting and Stress Echocardiogram analysis EF, wall motion and valvular anatomy EKG analysis Arrhythmia analysis Blood pressure response Heart rate response 5
DSE Protocol Dobutamine infused over an 18 minute protocol 5 mcg/kg/min to 50 mcg/kg/min An adrenergic agent that increases myocardial oxygen demand by increasing myocardial contractility, HR, and BP Echo images obtained each stage Atropine given for additional HR response (up to 2 mg) Lopressor given for reversal, HTN, abnormal EKG, symptoms Relative Contraindication for DSE LBBB Ventricular paced rhythm Advanced Heart Block History of paroxysmal A-fib, not on current anticoagulation therapy History of closed angle glaucoma Pharmacologic Myocardial Stress SPECT Rest and Stress SPECT analysis EF, wall motion EKG analysis Arrhythmia analysis Blood pressure response Preferred for LBBB or ventricular paced rhythm 6
Pharmacologic SPECT cont. Agents used Lexiscan – a coronary vasodilator, causes a rapid increase in coronary blood flow for short duration Can cause bronchospasm, SA and AV nodal block, sinus bradycardia Common side effects include SOB, headache, flushing, chest pain, dizziness, nausea, abdominal pain Aminophylline to reverse side effects Dobutamine – andrenergic agent, increases contractility, HR, BP Contraindications for Lexiscan Advanced heart block or SA node dysfunction, without functioning pacemaker Theophylline therapy – inhibits Lexiscan Caffeine use within 24 hrs. – inhibits Lexiscan Dipyridamole therapy – increases the activity of Lexiscan (Aggrenox, Tegretol) Severe or uncontrolled asthma/COPD – can substitute Dobutamine protocol if appropriate Calcium Score only Screening for CAD Asymptomatic patients Strong family history of CAD Detection of coronary calcium in the coronary arteries Findings expressed as Calcium Score Not covered by insurance $200 out of pocket expense Offered at GMC, GWV, Grays Woods 7
Cardiac CT Calcium Score Detection of coronary atherosclerosis Visualize heart anatomy Etiology of cardiomyopathy Offered at GMC, GWV, Grays Woods Findings of CAD 50% » invasive Cath Contraindications GFR 20, patient age >65 Images of Cardiac CT Cardiac MRI Myocardial viability early after MI (
Cardiac Stress MRI Ischemic evaluation Ideal for: morbidly obese patients (BMI >40) patients with history of limited quality studies patients with low EF or resting WMA on Echo Offered at GMC Contraindications Pacemaker or other implantable devices Severe claustrophobia GFR
Questions? 10
1
2
3
4
5
6
*&!%$#@! (HEALTHCARE BURNOUT) I KNOW IT WHEN I SEE IT… Patricia Maani-Fogelman, DNP Department of Thoracic/Pulmonary Medicine Pulmonary-Palliative Clinic Director, GMC Nursing Grand Rounds National Faculty, American Association of Colleges of Nursing (AACN) ELNEC Project Associate Professor of Nursing, Columbia University SELF ASSESSMENT Ask yourself the following: • Have you become cynical or critical at work? • Do you drag yourself to work and/or have trouble getting started once you arrive? • Have you become irritable/impatient with co-workers, patients, families? • Do you lack the energy to be consistently productive? • Do you lack satisfaction from your achievements? • Do you feel disillusioned about your job? • Are you using food, drugs or alcohol to feel better (or to simply not feel?) • Have your sleep habits or appetite changed? • Are you troubled by unexplained headaches, backaches or other physical complaints? 1
BACKGROUND DATA • 2007/American J Resp and CCM: 24% ICU nurses and 14% general nurses tested positive for symptoms of post-traumatic stress disorder. • Nursing long been considered one of the most stressful professions (National Institute for Occupational Safety and Health at the Centers for Disease Control and Prevention, 2012.) • Nurses and researchers say it comes down to organizational problems in hospitals worldwide: cuts in staffing, wages, insufficient resources, poor managerial support, lack of empowerment, lack of gratitude, etc. • Highly bureaucratic setting: top-down organizations that do not seek out clinicians' solutions for problem-solving in patient care. STRESS • Stress contributes to outcomes that threaten organizational success: • Physical injuries at work • Absenteeism • Turnover • Reduced productivity • Diminished job satisfaction • Low morale • Burnout. Job stress is believed to account for approximately 50% of all workplace absences and for as much as 40% of employee turnover. Roberts R, Grubb PL, Grosch JW. Alleviating job stress in nurses: approaches to reducing job stress in nurses. Medscape 2012 Jun: http://www.medscape.com/viewarticle/765974 STRESS RELATED OUTCOMES • Considerable losses to industry: • Employers losing up to $60 billion per year. • Significant financial costs associated with job stress also are absorbed by the US economy. • Econometric analyses show that healthcare expenditures have increased nearly 50% for workers who perceive their jobs as stressful and nearly 200% for those who report high levels of job stress and depression. • Per national estimates, the total cost of job stress incurred by the US economy ranges from $250-$300 billion annually. Roberts R, Grubb PL, Grosch JW. Alleviating job stress in nurses: approaches to reducing job stress in nurses. Medscape 2012 Jun: http://www.medscape.com/viewarticle/765974 2
BURNOUT & PATIENT EXPERIENCE • Patients cared for on units that the nurses felt had: • Adequate staff • Good administrative support for nursing care • Good relations between doctors and nurses were more 2x likely as other patients to report high satisfaction w/their care • These nurses reported significantly lower burnout • The level of nurse burnout on hospital units directly affects patient satisfaction. Vahey DC, Aiken LH, Sloane DM, Clarke SP, Vargas D. Nurse Burnout and Patient Satisfaction. Medical care. 2004;42(2 Suppl):II57-II66. doi:10.1097/01.mlr.0000109126.50398.5a. CAUSES • Lack of control: • inability to influence decisions that affect your job (schedule, assignments or workload, lack of the resources.) • Unclear job expectations: • If you're unclear about the degree of authority you have or what your supervisor or others expect from you, you're not likely to feel comfortable at work. • Dysfunctional workplace dynamics: • work with a bully? Feeling undermined or micromanaged? • Mismatch in values: • your values differ from the way your employer’s values. CAUSES • Poor job fit: does the job fit your interests and skills? • If not, it might become stressful over time. • Extremes of activity: monotony vs chaos • constant energy required for both…can be exhausting. • Lack of social support • those who feel isolated at work (or in personal life) may feel more stress • Work-life imbalance • work consumes so much time, you lack energy to spend time with your family and friends. 3
CAUSES • Hospitals think of nurses as a cost to be cut and not as a revenue stream. • Cynda Rushton, Professor of Nursing and Bioethics @Johns Hopkins Berman Institute of Bioethics and School of Nursing: "There is a mindset among some administrators that nurses are easily replaceable commodities — a nurse is a nurse is a nurse.“ • Nearly 20% new RNs leave within the first year for the same job elsewhere, or a different job in a different organization. • Thus, organizations aren't investing enough in their nursing staff. Kovner CT, Brewer CS, Fatehi, F, Jun, J. What Does Nurse Turnover Rate Mean and What Is the Rate? Policy, Politics, & Nursing Practice; Vol 15, Issue 3-4, 2014. BURNING OUT • Seems to have little to do with hours worked or the ability to balance personal life with work: the factor predictive of higher risk was practicing a specialty that offered front-line access to care (CCM, family medicine, ER Medicine) • A significant proportion of doctors feel trapped: • thwarted by the limited time they are allowed to spend with patients • stymied by ever-changing rules set by insurers/payers on what we can prescribe or offer as treatment • frustrated that any gains in efficiency offered by EMR are soon offset by numerous, newly devised administrative tasks that must also be completed on the computer. • In this setting, “doctors are losing their inspiration, and that is a very frightening thing.” From: Shanafelt TD, Boone S, Tan L, et al. Burnout and Satisfaction With Work-Life Balance Among US Physicians Relative to the General US Population. Arch Intern Med. 2012;172(18):1377-1385. doi:10.1001/archinternmed.2012.3199. BURN OUT • Constellation of: emotional exhaustion, detachment and a low sense of accomplishment – is widespread among medical students and doctors-in-training. • Nearly half of these aspiring doctors end up becoming burned out over the course of their schooling • Many lose or have a loss in their sense of empathy for others and may succumb to unprofessional behavior. http://www.nytimes.com/2008/10/31/health/chen10-30.html?em 4
BURN OUT • Dyrbye et al (2006) @ Mayo Clinic: • nearly half of the 545 medical students surveyed suffered from burnout • Scope of research was then expanded nationally: • Responses from 2,248 medical students at seven medical schools across the country revealed (again) nearly half of the students surveyed met the criteria for burnout. • A more ominous finding: 11 percent of all the students surveyed also reported having suicidal thoughts in the past year. NURSING DEFICIT Bureau of Labor Statistics’ Employment Projections 2012: • Registered Nursing (RN) is listed among the top occupations in terms of job growth through 2022. • RN workforce is expected to grow from 2.71 million in 2012 to 3.24 million in 2022, an increase of 526,800 or 19%. • 525,000 replacements nurses will be needed in the workforce to meet the number of job openings for nurses (due to growth/replacements) to 1.05 million by 2022. ARE WE PREPARED? • US Registered Nurse Workforce Report Card & Shortage Forecast (Jan 2012, Am J Med Qual): • Shortage of registered nurses is projected to spread across the country between 2009 and 2030. • State-by-state analysis: RN shortage will be most intense in the South and West. • IOM (Oct 2010), The Future of Nursing: • increase number of baccalaureate-prepared nurses in workforce to 80% and double the population of nurses with doctoral degrees. current nursing workforce falls far short of these recommendations with only 55% of registered nurses prepared at the baccalaureate or graduate degree level. 5
HOW TO HANDLE BURNOUT • Manage the stressors that contribute to job burnout: • identify what's fueling your feelings burnout to help develop a plan to address the issues. • Evaluate your options and discuss specific concerns with your supervisor: • Work together to change expectations or reach compromises or solutions. • Job share, telecommuting or flex time options • Would it help to establish a mentoring relationship? • What are the options for continuing education/professional development? HOW TO HANDLE BURNOUT Adjust your attitude: • If you've become cynical, consider ways to improve your outlook. • Rediscover enjoyable aspects of your work. • Recognize co-workers for valuable contributions or a job well-done. • Take short breaks throughout the day. • Spend time away from work doing things you enjoy. HOW TO HANDLE BURNOUT Seek support: • Reaching out to co-workers, friends or loved ones, support and collaboration helps us cope w/job stress and feelings of burnout. • Employee Assistance Program (EAP) • Unit based debriefing after complex cases, traumas, loss of long term patients or difficult pt/family/team dynamics 6
TREATMENT: WHAT CAN HELP US • Without decreasing the total hours worked or the number of patients we must see, hospital Systems might: • Restructure clinics so that we spend more time with patients and less time on the phone getting authorization from insurers or in front of a computer completing administrative tasks. “If people work in an environment where they believe there is meaning, they will put up with a lot. It goes beyond the significant personal consequences for an individual provider. It affects whom patients can see when they are sick, the quality of care they receive and their safety.” PREVENTION: NURSING SCHOOL • Recognize the potential for and early signs of burnout, which is a gradual process (not all personalities are prone to it); instructors should watch for potential warning signs: • the feeling of being underappreciated for a job well done • unclear job demands • Insufficient sleep • taking on too many projects without help • lack of close relationships • high achieving/”Type A” personalities • need to control everything constantly • a pessimistic view of themselves. • Teach resiliency and self-care: Educators have a responsibility to help nurses understand ways to keep themselves physically and emotionally healthy and to recognize the signs and symptoms of burnout. • 'Nurses, heal thyselves' should no longer be status quo. PREVENTION: FOR HOSPITALS • Create a positive work environment for nurses: nurses must be able to express themselves in a professional manner about their workload and work environment — and actually have their issues heard. • Hospitals should have an open door policy and listen when there are serious concerns. • Hospitals should put policies in place to limit nurse-to-patient ratios. • Address staffing concerns immediately: • Consider new grad or agency hires in severe situations • Understand that when nurses know their patients have safe staffing, there is less stress coming home with them. 7
PREVENTION: FOR NURSES • Take regular breaks: Adopt a daily ritual to help with stress. • Journal, exercise/yoga/meditation, reading: find whatever trips your trigger to chill out and relax and put it in your ritual, do it each day. • Disconnect from technology for 10 to 15 minutes. • During the technology break, do some deep breathing, sit outside and focus on nothing but nature, or meditate and think about your mantra. • Seek out support: We need outlets to channel their thoughts, feelings and emotions. Remember that you have an employee assistance program to confidentially. http://www.beckershospitalreview.com/human-capital-and-risk/7-ways-hospitals-nurses-and-nursing-schools-can-combat-nurse- burnout.html; Accessed 03.01.17 PREVENTION On-boarding interview: • As part of the credentialing process, physicians participate in an initial interview with a therapist. • The embedding strategy offers a nonthreatening opportunity to establish a relationship between the new physician and the mental health professional. • The therapist initiates a discussion about health and self-care practices, invites the physician to consider his or her professional development and future goals, and encourages the physician to tap into resources to support growth and development. • Self-care is presented not as an option but as a best practice, therefore normalizing and integrating the personal with the professional. HEART MATH INSTITUTE WWW.HEARTMATH.ORG • Research and develop reliable, scientifically based tools to bridge the connection between heart/mind and deepen people’s connection with the hearts of others. • This empowers people to greatly reduce stress, increase resilience and unlock their natural intuitive guidance for making better choices. • User-friendly mental and emotional self-regulation tools and techniques provide benefits in the moment and over sustained periods. • Enable people everywhere to break through to greater levels of personal balance, creativity, intuitive insight and fulfillment. • Training and education programs worldwide, among diverse cultures: major corporations, government and social-service agencies, military, schools and universities, hospitals and health-care professionals and law enforcement agencies. 8
HELPFUL STRATEGIES • Helpful strategies include: • changing the work assignment or shift • recommending time off or reducing overtime hours • encouraging attendance at a conference • becoming involved in a project of interest. • Nurses in high stress areas can also benefit from stress reducers such as meditation or heart math. • In serious cases, the nurse may need to be referred to an employee assistance program. RESILIENCY TRAINING • The daily demands of a complicated medical practice challenge providers to concentrate on the task before them, yet be able to recover rapidly and confront new problems and situations. • Resiliency when confronted by adversity is supported by a holistic approach to improved overall health and well-being • Resiliency training teaches providers to strategically incorporate into their lifestyles: • Nutrition • Exercise • Self-reflection • Mutually supportive relationships • Good health practices. http://www.medscape.com/viewarticle/782514_5 MARTIN SELIGMAN, PHD DIRECTOR, PENN RESILIENCE PROGRAM UNIVERSITY OF PENNSYLVANIA • US Army: Master Resilience Training/Ready and Resilient Mission • 1.1 million people where trauma is more common and more severe than in any corporate setting • Struggles with depression, PTSD, burnout ?learned helplessness • Program aims to teach the [psychological] skills to stop the downward spiral that can follow repeated losses/perceived failures • $145 million initiative: Comprehensive Soldier Fitness (CSF), consists of: • test for psychological fitness • self-improvement courses available following the test • “master resilience training” (MRT) for drill sergeants, based on PERMA: positive emotion, engagement, relationships, meaning, and accomplishment—the building blocks of resilience and growth. 9
RACHEL REMEN, MD CLINICAL PROFESSOR OF FAMILY & COMMUNITY MEDICINE UCSF SCHOOL OF MEDICINE FOUNDER/DIRECTOR, THE INSTITUTE FOR THE STUDY OF HEALTH AND ILLNESS • “The Healer’s Art” -- medical students learn how to offer stronger emotional support to their patients, their colleagues, and themselves. • “The Healer’s Art” has spread to 47 medical schools, including institutions in Slovenia, Israel, and Sri Lanka. • As part of the class, students write their own versions of the Hippocratic oath: Challenge: If you wrote your own Hippocratic Oath, what would it say? MEANING IN MEDICINE • Developed ~1990 by Rachel Remen, MD: • Physician-to-physician facilitated dialogues • Speak openly about personal experiences in the everyday practice of medicine that remind participants of why they became doctors and encourage them to see their colleagues as people. • The conversations serve an important purpose: • Enhance trust, goodwill, and collaboration among the physicians • A "win" for everyone -- the individual physician, the patients, and the healthcare system in which they function. DR. REMEN • Since 1992, the Institute has provided education and support for health professionals to bring their hearts into their work and are dedicated to practicing a medicine of service, human connection and compassionate healing. • For Physicians: Remembering the Heart of Medicine (online community) accessed via http://theheartofmedicine.org/ • Courses to date have reached into the lives of thousands of physicians, medical educators, medical students, nurses and others in the healing professions: • helping them to hold to their values, humanity, excellence, and renew their commitment to themselves, to their patients and to medicine. 10
DR. REMEN: THE HEALER’S ART • Innovative discovery model curriculum in values clarification and professionalism for first and second year medical students • Offered annually at 70+ US medical schools as well as medical schools around the world. • Physicians and nurses are looking for ways to connect with each other and find their place of truth in the changing arena of medicine: • ISHI helps clinicians initiate Finding Meaning groups: • Finding Meaning in Medicine for Physicians • Finding Meaning in Nursing for Nurses • Finding Meaning in Service for other Healthcare Professionals JAMES GORDON, MD DIRECTOR, CENTER FOR MIND-BODY MEDICINE GEORGETOWN UNIVERSITY • Works with practicing physicians but program has broader application for nursing as well! • Program has an enduring theme: “Physicians, heal each other.” • The heart of the work is about self-care as foundation for being with & caring for others. • Physicians must open up and “shed the armor of detachment” if they are to serve their patients and feel personally fulfilled. • Participants work together in small groups: learn meditation, techniques for self-expression with the goals understanding the personal struggles they’ll face in school and over their careers. JAMES GORDON, MD DIRECTOR, CENTER FOR MIND-BODY MEDICINE GEORGETOWN UNIVERSITY • Crucial to the program is bearing witness to each other as they move through challenges and pain. • Result: Increase in the compassion that medical students feel for each other. • Presently used at 18+ medical schools nationally. “Our groups hold out a hope of community to people who may feel isolated and unfulfilled in their hospitals and clinics and private offices.” 11
A SOFTER APPROACH • Code Lavender • a code the hospital staff can call for themselves when they are being overloaded by stress and traumatic events on a particular work day. • When triggered, the staff member gets a chaplain consult, reiki treatment, some down time and a lavender ribbon on their arm to tell everyone they are having a rough day. • Code lavender started by Earl Bakken at North Hawaii Community Hospital in Waimea in 2008 and has been reported on most recently in the Cleveland Clinic System. • Meditation • Alternative therapies: physical stress reduction DEATH & DYING • Our over-exposure to death and dying can often be a trigger for worsening burnout: major cause of occupational stress • As part of a reflective process, allowing for healing and acceptance, consider the following: “Before we leave the room, could we just take a moment to stop as a group and honor this person that was in the bed? Before they came here, they had a life, and they had family. They were loved, and they loved other people. [Let's] take that time to recognize that right now, and also take the time to honor and recognize the efforts we put in to try to save them, and do that in such a way in silence so that we can each have our own voice.” http://www.acphospitalist.org/archives/2016/01/q-and-a-the-pause.htm COMPASSION = HEALING • Compassion doesn’t require more time, just more attention. • 40 seconds of compassionate communication from us could reduce patient anxiety. • “Our power to heal is far less limited than our power to cure. Healing is not a relationship between an expert and a problem … it is a relationship between human beings” 12
• If we develop our courage and generosity to listen when there are no clear answers, and to bear witness to losses, patient and provider satisfaction rises reducing burnout for us, reassurance/comfort to the patient. • Taking care of ourselves allows us to take better care of others. • Do not lose yourself in the work of service to others. BLESSING OF THE HANDS BE KIND TO ONE AND OTHER Thank You. 13
Integrating Palliative Care into a Comprehensive Advanced Heart Failure Care Model 16th Annual Nursing Symposium: Lessons from the Heart Bertrand Behm, MD Geisinger Health System April, 2017 Financial Dislosure No relevant financial conflicts to disclose Stages of Heart Failure Krum H, Abraham WT. Lancet (2009) 373: 941- 965 1
The Burden of Advanced Heart Failure (AHF) More then one million Americans affected $ 32 Billion estimated cost • One in 9 deaths in 2009 included heart failure as contributing cause. About half of the patients who develop heart failure die within 5 years of diagnosis. Crude prevalence 6.6 million in 2010 with ~670,000 newly diagnosed annually Centers for Disease Control and Prevention. (2014) Division for Heart Disease and Stroke Prevention. Data Fact Sheet. Retrieved August 15, 2014, from CDC website: http://www.cdc.gov/DHDSP/data_statistics/fact_sheets/fs_heart_failure.htm Magnitude of the problem ■ Projected increase of an additional 3 million by 2030 ■ One in 9 deaths has HF mentioned on the death certificate ■ One in five die within one year of diagnosis ■ Hospital discharges increased about 10% in last decade to ~1.1M ■ Incremental health care spending of 39.2B ■ Most expensive DRG AHA, Circ: Heart Disease and Stroke Statistics 2012 update Prevalence of heart failure by sex and age (National Health and Nutrition Examination Survey: 2007– 2010). Source: National Center for Health Statistics and National Heart, Lung, and Blood Institute. 2
Burden of Disease Symptom Cancer COPD HF Pain 35-96% 34-77% 41-78% Fatigue 32-90% 68-80% 69-82% Dyspnea 10-70% 90-95% 60-88% Depression 3-77% 37-71% 9-56% Insomnia 9-69% 55-65% 36-48% Solano et al. J Pain Sympt Man 2006;31 :58-69 AHF patients desire … Good communication about the nature of the disease Better care coordination More comprehensible information Having an adequate care plan and health service availability Having options for less aggressive treatment with a focus on QoL Low et al J Card Fail 2011; 17: 231-251 3
Palliative Care Definition “…is applicable early in the course of illness, in conjunction with other therapies that are intended to prolong life, … and includes those investigations needed to better understand and manage distressing clinical complications.” World Health Organization, WHO Definition of Palliative Care, Updated 2002. Retrieved July 15, 2014, from WHO website: http : //www.who.int/cancer/palliative/definition/en/ Palliative care Interdisciplinary care that aims to relieve suffering and improve quality of life for patients with serious illness and their families It is provided at the same time with other disease directed therapies Overview of Palliative Care in the US Began as hospice grassroots movement in 1970s 1982 introduction of federal Medicare Hospice Benefit Broader palliative care movement emerged in 1990s 2004 National Consensus Project for Quality Palliative Care 2008 ABMS approval of palliative medicine as a bona fide subspecialty 4
Integrating Palliative Care Into Disease Trajectory Guideline Recommendations for Palliative Care in AHF 2013 ACC/AHA Guidelines for Treatment of Heart Failure “Patient and family education…about the role of palliative and hospice care services with re- evaluation for changing clinical status is recommended for heart failure patients” J Am Coll Cardiol. 2013;62(16):e147-e239. Guideline Recommendations for Palliative Care in AHF HRS Expert Consensus Statement on the Management of (CIEDs) in Patients Nearing End of Life or Requesting Withdrawal of Therapy Referral to palliative care occurs at the time of “progression of cardiac disease, including repeated hospitalizations for heart failure and/or arrhythmias” Heart Rhythm 2010; 7(7) 1008-1026 5
Challenges to initiate a palliative medicine referral • Unpredictable heart failure trajectory • Concern over “destroying hope” • Not familiar with principles and practice of palliative medicine • Conflicting conceptualization of palliative medicine as a system of care delivery as opposed to a philosophy of care Hupvey, JE, Penrod, J, Fogg, J. Heart Failure and Palliative Care: Implications in practice. J Palliat Med 2009;12:531-536 Challenges to initiate palliative medicine referral • Misperception by cardiologists of PC: Reluctance of cardiologists to “hand over” patient, denial of death • PC: Lack of HF knowledge (stopping meds,) “cancer focus” • Patient reluctance to accept palliative care • System wide lack of coordination of services, confusion over the role of advance practice heart failure nurse specialists Selman et al. Pall Med 2007;21:385-90 What are the benefits of palliative care for advanced heart failure patients ? 1. Clinical Quality 2. Patient and Family Preferences 3. Complexity of HF Trajectory 4. Financial Imperative 6
1. Clinical Quality Recognition of the need for better quality care for anyone dealing with a serious and complex illness 2. Patient and Family Preferences There is a concordance of patient and family wishes • Pain and symptom control • Avoid inappropriate prolongation of the dying process • Maximize function • Achieve a sense of control • Relieve burdens on family • Strengthen relationships with loved ones Singer et al. JAMA 1999;281(2):163-168. Caldwell PH, Arthur HM, Demers C. Can J Cardiol 2007; 23(10): 791-796 What unfortunately Happens … Based on National Data on the Experience of Dying in 5 Tertiary Care Teaching Hospitals: Objective was to improve end-of-life decision making for seriously ill patients 9105 adults hospitalized with one or more of nine life- threatening diagnoses 6-month mortality rate of 47 % 38 percent of patients who died spent at least 10 days in an intensive care unit 7
What unfortunately happens… % of 5176 patients reporting moderate to severe pain between days 8-12 of hospitalization: Illness % of patients reporting pain Colon Cancer 60% Liver Failure 60% Lung Cancer 57% MOSF + Cancer 53% MOSF + Sepsis 52% COPD 44% CHF 43% Desbiens & Wu. JAGS 2000;48:S183-186. End-of-Life Care in Heart Failure Patients In the last 6 months of life: 80% of patients hospitalized Average days in hospital: 20 Average days in ICU: 4.6 Costs rising: $36,216 Readmissions common 36% die within one year of HF-related hospitalization Unroe et al. Arch Int Med 2011;171:196-203 Curtis et al. Arch Intern Med 2008;168:2481-88 Palliative Care Effects on Clinical Outcomes Comparing Hospice and Nonhospice Patient Survival Among Patients Who Die Within a Three-Year Window Connor et al. J Pain Symptom Manage, 33 (2007) 33: Survival curve for patients with CHF. 238–246 8
You can also read