YOUR SOURCE FOR COUNTLESS SOLUTIONS - PROFESSIONAL DEVELOPMENT TRAINING
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Professional
Development
TRAINING
YOUR SOURCE
for COUNTLESS
SOLUTIONs
CBI Decades of business and industry experience and
who
a powerful network of resources converge at the
Center for Business + Industry (CBI), enabling our
team experts to design and deliver targeted training
and strategic solutions that improve performance,
we
productivity and profits.
Whether delivered at your site or ours, services
include leadership development, management and
supervisor training, succession planning and human
resources, quality and process improvement,
are
IT / computer training, and more for businesses
and nonprofits in the Lehigh Valley and beyond.
Certificate and Training Opportunities
Individual 4 Leadership, Management, Quality
Training Course
Opportunities & Professional Development
18 L
aSalle Nonprofit Center
CBI Workshop Management Certificate Program
Registration
Register for CBI Workshops by using 20 IT / Computer
our online system. Please visit
northampton.edu/noncredit 24 Corporate and Safety
and click on the
Center for Business + Industry.
26 Hospitality
For questions, or additional 28 Fab Lab
information, contact
cbi@northampton.edu All courses available for individual self–improvement,
610.332.8678 regardless of Certification Program.
Indicates course is offered at NCC’s
Monroe Campus, Tannersville, PA.
Customized programming to meet your specific business needs CBI has been providing high value, high impact customized training to companies in a variety of vertical markets for over 15 years. Our clients range from small privately owned enterprises to worldwide Fortune 500 companies. We realize that every business is unique with its own culture and challenges. That’s where we can help. Start by telling us about your organization and its culture. In turn, we’ll collaborate with our assessment team to quickly identify opportunities, determine employee skill levels and ultimately create a customized training program that moves your business forward. From leadership development to energy audits, we’ll make the process simple. Contact us at cbi@northampton.edu or call us at 610.332.8678 to start the conversation.
imagine life
4
as a leader
One overarching philosophy of leadership,
customized for two distinct communities.
LEADERSHIP
Looking to enhance leadership skills?
CBI’s Leadership Lehigh Valley and Leadership Pocono empower people who
actively engage in their own learning and want to learn more about their region
and how it operates in terms of Government, Education, Social Services, Culture,
and more.
Our programs are unique learning labs for leadership. We commit to develop
leadership capability while encouraging participants to apply leadership skills
to benefit their communities through service. Leadership and networking
opportunities will also benefit the sponsoring organization.
Participants will:
● Learn the best practices of effective leaders in order to benefit
their organization.
● Develop a deeper understanding of the problems, opportunities and
resources existing within their community.
● Identify a field of community involvement for which they can advocate,
support and/or serve.
LLV involves class meetings / discussions, field trips, and opportunities to
connect with experts in their fields. Rather than compromise the potential impact
of the program, LLV and LP programs are currently on hold and will resume at the
time we can be relatively certain that our scheduled sessions will be in person,
we are once again welcomed guests on tours, and experts feel comfortable
joining us in an in-person format. We are projecting a September 2021 start for
both programs but will begin an additional class as soon as it is prudent to do so.
Please let us know of your interest, and you will be contacted first
when we know we are in a position to begin!
Email: wstehly@northampton.edu
Call: 610-861-5590
Visit: northampton.edu/LLV (Lehigh Valley)
northampton.edu/LP (Pocono)
CBI OFFERS professional coaching for Leaders and managers On occasion, managers and leaders need the opportunity to gain an outside perspective on their performance and ability to engage employees. At the Center for Business and Industry (CBI), we offer coaching services through our staff members who have extensive experience being the objective voice. We can be the means to validate solid practice, challenge performance and behavior that is counter-productive, and assist managers and leaders in taking their talents to the next level. Coaching plans are created for individuals based upon specific needs and are priced accordingly. Please contact us at cbi@northampton.edu for more information.
4o
Instructional
5 required workshops to earn
the Administrative Professional Certificate
with 4.0 Continuing Education Units (CEUs).
Hours
Required Workshops:
Performance Effective Interactions
Achieving Personal Effectiveness
6 productivity Problem Solving Techniques
Better Business Writing
Profit Introduction to Project Management
LEADERSHIP
Successful completion awards employees the credentials
valued by professionals in all industries.
ADMINISTRATIVE
PROFESSIONAL
CERTIFICATE PROGRAM
Experience the excitement of achieving personal
and professional success while earning college-
level certification. Expand your knowledge of the
skills necessary to provide effective administrative
support by exploring the latest best practices in the
field. Understand what it takes to be an effective
administrative professional and why this is essential to
increasing performance, productivity and profitability
- individually, as a team and organizationally. Gain
practical experience by attending the highly interactive,
competency-based workshops highlighted in the
Administrative Professional Certificate Program.
This Certificate Program teaches employees how to:
● cquire the skills necessary to provide effective administrative support
A
● Receive professional training from qualified instructors with solid
industry experience
● Learn the latest office practices applicable to a wide range of settings
● Increase productivity and effectiveness
● Improve competitiveness within your organization
● Increase skill sets and professional value
CBI ● center for business + industry
4o
Instructional
5 required workshops to earn
the Customer Service Certificate with 4.0
Continuing Education Units (CEUs).
Hours
Required Workshops:
Exceed Exceptional Customer Service
Problem Solving Techniques
Customer Effective Interactions
Working with Teams
7
Expectations Conflict Resolution Strategies
LEADERSHIP
This program is a unique opportunity for professionals seeking to expand
their skills and earn credentials in the customer service profession.
CUSTOMER SERVICE
CERTIFICATE PROGRAM
Experience the excitement of achieving personal
and professional success while earning credentials
in the growing field of Exceptional Customer Service.
Understand why building a culture of service is essential
to increasing performance, productivity and profitability
- individually, as a team, and organizationally. Exceed
customer expectations, and your own, by attending
the highly interactive, competency-based workshops
highlighted in the Customer Service Certificate Program.
This Certificate Program teaches employees how to:
● Learn the latest customer service techniques applicable to a wide
range of settings
● Receive professional training from qualified instructors with solid
industry experience
● Achieve advanced professional skills
● Increase productivity and effectiveness
● Improve competitiveness within your organization
● Increase skill sets and professional value
6 required workshops and 2
electives to earn the Quality Management
Certificate Program, with 6.4 Continuing
Education Units (CEUs).
Required Workshops:
Principles and Practices of Quality Management
64
Transformation of Culture / Change Management
Continuous Process Improvement and Tools
Assessment / Using Data to Lead
Root Cause Analysis
Instructional Quality Management Systems / Risk Management
Hours Elective Workshops (select two):
8 Lean / Six Sigma *
KNOWLEDGE
Introduction to Project Management
Baldrige Criteria (offered as a consultation only)
LEADERSHIP
STREAMLINE Supply Chain Management
Working with Teams
VALUE *This program satisfies the elective requirement.
QUALITY MANAGEMENT
CERTIFICATE PROGRAM
Quality has become the catch-all word for the various
activities that organizations engage in to create high levels of
customer satisfaction, improve internal processes, use data
to make decisions and identify problems, and move from
detection to prevention. For most organizations, even those
who have made some headway in adopting quality practices,
the question becomes this: Where do I start? So many
options and possibilities exist, and the answer that works best
is this: Start anywhere. Any practice that serves to inform your
organization regarding customer needs and expectations,
streamline and improve your processes, get to root cause and
eliminate controllable sources of variation is of value.
NCC’s Quality Management Certificate Program offers
a strong foundation in quality management through a
multifarious approach, blending the best from a number of
sources to provide a broad foundation for participants.
Northampton Community College’s Center for Business
& Industry’s Quality Management Certificate Program
is designed to give your employees the knowledge and
skills to actively participate in and add value to the Quality
initiatives at your organization.
CBI ● center for business + industry
Instructional
48 6 required workshops
to earn the Management Certificate with
4.8 Continuing Education Units (CEUs).
Hours Required Workshops:
Basic Management Skills
HIGH Effective Interactions
Coaching for Improved Performance
PERFORMANCE Managing the Performance of Others
Responsive Leadership
EMPLOYEE Conflict Resolution Strategies
9
LEADERSHIP
Content is research–based and current best practices are presented.
Instructional methods are experiential, individualized, and participatory.
MANAGEMENT
CERTIFICATE PROGRAM
Employees are often promoted from within the
organization without any formalized developmental
training that teaches them how to manage work and
other people to produce results for the organization.
And, it is impractical to send employees off for weeks at
a time to acquire the necessary knowledge, skills, and
techniques they need to apply them to their new role
with the company. For this reason, the Management
Certificate program was built to serve all employers
who want Supervisors, Managers, and High Potential
Employees to be equipped with the skills they need to
be successful in a leadership role.
This Certificate Program teaches employees how to:
● ransition from worker to supervisor / manager of other workers
T
● Manage work and people
● Plan for achievement of results
● Align individual performance goals with the company’s goals
● Coach employees’ performance to achieve company goals and objectives
● Become self–aware in order to effectively communicate with different
personality types
● Learn how to flex your management style to the needs of your
individual team members
● Resolve conflicts in order to focus on results and promote teamworkLeadership,
Management,
Quality and
Professional
Development
10
LEADERSHIP
All courses available for individual
self-improvement, or as part of Certificate.
One aspect you value most in our facilitated
sessions is the social learning that happens when
class members discuss their plans, successes,
and struggles.
We are eager to help meet your development
needs in the manner you desire, based upon
current regulations and best-practices in managing
the pandemic.
We are optimistic that we might return to in-
person class work in the coming months, but if we
are unable to do that, we will be here for you with
synchronous virtual classes.
● or many of our full day classes listed, the first date is the date we will use if
F
the class is in-person: the class will run from 8 a.m. to 4 p.m.
● If we need to be on-line, the second dates listed would be the two 4 hour
sessions offered through a synchronous virtual format.
● For all classes, you will be notified when you register which format the class
will follow. If you would like to know prior to registration, please check our
online catalog for the most up to date information: www.northampton.edu/
noncreditleadership or email cbi@northampton.eduCBI ● center for business + industry
Achieving Personal Better Business Writing
Effectiveness Writing is a key means of communicating and
High-performing organizations have focused demonstrating professionalism on the job. This
employees who effectively manage their highly interactive one-day program is designed to
work and are resilient in the face of everyday help the business communicator improve writing
challenges. In this interactive workshop, you’ll skills. Topics include preparing and organizing
explore professional and personal skills to help ideas, understanding the needs of the reader,
you function at your very best. This includes avoiding common grammar and spelling mistakes,
how to focus on what’s important in your daily and editing. Participants have the opportunity to
activities and self-care skills to manage stress and create and edit their own documents.
demands. You’ll also be provided time to identify
and practice skills: how to set goals, prioritize, Mon, Mar 15, 8AM – 4:30PM LDRWK102.(20)
OR If class is held virtually: Mon, Mar 15, and Tue, Mar 16,
manage activities and time, communicate with
8 AM - Noon both days
people, and find meaning in your work each day. Fee $259 11
Wed, May 12, 8AM – 4:30PM LDRWK100.(20)
OR If class is held virtually: Tue May 11, and Wed May 12,
LEADERSHIP
8 AM - Noon both days
Coaching for Improved
Fee $259 Performance
Employees enter the workplace with diverse
skill sets and levels of engagement and interest
Assessment/Using Data to Lead concerning work. Factor in the “do more with
One of the tenets of Quality Management is that less” pressure supervisors and managers face
decisions are data based. If we are going to make daily, and the question becomes how do you
decisions based upon what our data tells us, motivate employees and encourage excellence
then we need to have confidence that we have in an increasingly difficult environment? Coaching
data integrity, and that we are actually measuring is the answer. In this interactive workshop,
the things effectively that matter most to us. learn how to help employees rise to the higher
This session focuses on data collection, turning level of performance that a rapidly changing
lagging indicators into leading indicators, and the environment demands while creating successors
dashboard concept. Class will be held on ground. in key positions so the organization is constantly
preparing the next generation of leaders.
Tue, Jun 22, 8AM – 4:30PM QUAWK113.(4)
Fee $259 Tue, Mar 2, 8AM – 4:30PM LDRWK103.(42)
OR If class is held virtually: Tue Mar 2, and Wed, Mar 3,
8 AM - Noon both days
Fee $259
Basic Management Skills
Your company is counting on you to help the
business thrive and grow. To do this, you must Conflict Resolution Strategies
master certain basic management skills, including While workplace conflicts are often inevitable,
planning, organizing human capital and work, this one-day, interactive workshop provides
meeting management deadlines, delegating, tools to identify needs in conflict situations,
communicating effectively, and aligning your manage stress, and promote conflict resolution.
departmental and company goals. This program The program focuses on how communication
provides an overview of the fundamentals and styles affect conflict, the benefits of conflict, and
will bolster your ability to lead employees and five conflict styles to solve problems. Explore
manage work. your own preferred styles, practice how to use
skills, and apply a conflict resolution model for
Tue, Jan 12, 8AM – 4:30PM LDRWK101.(48)
your workplace.
OR If class is held virtually: Mon, Jan 11, and Tue, Jan 12,
8 AM - Noon both days
Tue, May 4, 8AM – 4:30PM LDRWK101.(50) Thu, Feb 18, 8AM – 4:30PM LDRWK104.(40)
OR If class is held virtually: Mon, May 3, and Tue, May 4, OR If class is held virtually: Thu, Feb 18, and Fri, Feb 19,
8 AM - Noon both days 8 AM - Noon both days
Fee $259 Thu, Jun 3, 8AM – 4:30PM LDRWK104.(41)
OR If class is held virtually: Wed, Jun 2, and Thu, Jun 3,
8 AM - Noon both days
Fee $259“This class was a positive
experience and the online format
in no way hindered the learning
experience. In fact, taking the class
online made it a more intimate
learning experience verses the
classroom setting.”
12
Participant in Coaching for Improved Performance
LEADERSHIP
Continuous Improvement
Process and Tools
The competitive need to cut costs, meet Effective Negotiation
customers’ ever changing needs, and provide Based on the International Bestseller “Getting to
organizational sustainability and growth requires Yes: Negotiating Agreement Without Giving In”
the application of a continuous improvement by Roger Fisher and William Ury, this interactive
process, such as PDSA (Plan-Do-Study-Act) or 4 hour workshop will introduce participants to
DMAIC (Define, Measure, Analyze, Improve, the types and stages of negotiation, examine
Control). This session overviews both processes the benefits of principled negotiation, and help
and the tools that will help secure a greater participants develop an action plan to confidently
understanding of customers’ needs, metrics that address future negotiations. Online vs. on ground
will inform decisions about our current processes, to be determined.
and identify root cause.
Mon, Jan 25, 8AM – 12PM LDRWK132.(4)
Tue, Mar 9, 8AM – 4:30PM QUAWK100.(23) Fee $135
OR If class is held virtually: Mon, Mar 8, and Tue, Mar 9,
8 AM - Noon both days
Fee $259
Excellence in Public Speaking,
Presentation and Facilitation
Effective public speaking, presenting & facilitation
Effective Interactions skills are essential to the development of anyone
In the workplace, effective interaction skills are
in the workforce today. Join us and delve into
critical to building strong relationships, engaging
techniques to engage others while maintaining
people, and solving problems. This one-day
focus; examine the role of the facilitator in
interactive workshop focuses on two core skills:
presenting and public speaking engagements;
listening and assertive communication. You
explore how to engage diverse personalities
will self-assess and practice skills, explore the
and styles within meetings to reduce frustration
power of listening effectively and being direct,
and produce results. By completing this two
and plan for productive ways to engage people
day workshop, individuals will have the skills &
and get results.
confidence to speak in front of any group, in any
situation. Class will be held on ground.
Wed, Feb 3, 8:00 AM – 4:30 PM LDRWK105.(39)
OR If class is held virtually: Tue, Feb 2, and Wed Feb 3,
8 AM - Noon both days Thu – Fri, Apr 29 & 30, 8AM – 4:30PM LDRWK122.(22)
Mon, Jun 7, 8:00 AM – 4:30 PM LDRWK105.(41 Fee $490
OR If class is held virtually: Mon, Jun 7, and Tues, Jun 8,
8 AM - Noon both days
Fee $259EVOLVE REINVEST MODERNIZE effective proven powerful RESULTS Take charge of your employees’ or your own professional development. cbi@northampton.edu
Managing the Performance
of Others
Performance appraisals and annual reviews
are among the most dreaded management
Exceptional Customer Service tasks. In this session, learn how to shift the
Every interaction with a customer is a chance focus from yearly performance appraisals
to provide exceptional customer service. When and annual reviews to the broad spectrum of
customers aren’t satisfied with products or performance management. Among the topics
services, the costs to the organization are high. explored: professional employee development,
In this one-day interactive workshop, you’ll personal development training goals, cross-
explore strategies needed for customer service training, challenging assignments, and regular
excellence, internally and externally. Emphasis performance feedback.
is on identifying goals for your organization and
job, how to defuse stressful interactions, and Tue, Apr 13, 8AM – 4:30PM LDRWK112.(42
ways to provide the very best experience for OR If class is held virtually: Mon, Apr 12, and Tue, Apr 13,
14
8 AM - Noon both days
every customer.
Fee $259
LEADERSHIP
Thu, May 20, 8AM – 4:30PM LDRWK107.(20)
OR If class is held virtually: Wed, May 19, and Thu, May
20, 8 AM - Noon both days Presenting with Confidence
Fee $259 Many people say that giving a presentation is high
on their list of stressful activities. In this half-day
session, you will learn more about your natural
Introduction to Project strengths and ways to increase your confidence
Management while enhancing your skills to connect clearly
This exciting, one-day introductory program and meaningfully with your audience. Learn more
explores the basic skills necessary to become about what makes an effective presenter and the
an effective project manager, including meeting importance of body language in communication.
management/leadership concepts. Working We’ll focus on how to plan, organize, and present
within the Project Life Cycle (Initiation, Planning, information. Discover ways to most effectively
Execution, and Closure), you’ll learn and apply assess and engage your audience for greatest
tools that support successful execution. impact and connection. Online vs. on ground to
be determined.
Tue, Feb 9, 8AM – 4:30PM LDRWK109.(18)
OR If class is held virtually: Tue, Feb 9, and Wed Feb Fri, Mar 5, 8AM – 12PM LDRWK114.(20)
10, 8 AM - Noon both days Fee $135
Fee $259
Principles and Practices of
Lean/Six Sigma Quality Management
This two-day session blends two approaches The history of the quality movement and the
for the best results in operating an effective varying approaches to excellence are introduced
and efficient organization: Lean, which focuses in this session. A focus on the tenets of belief
on the reduction of waste in order to provide that drive the movement and best practices
the highest value through the process to the of an organization actively engaged in Quality
customer, and Six Sigma, which employs the Management are a significant portion of this
DMAIC approach to process improvement. Class session. This session is a suggested first course
will be held on ground. for those pursuing the Quality Management
Certificate Program.
Mon – Tue, Apr 19 & 20, 8AM – 4:30PM QUAWK114.(6)
Fee $490 Wed, Jan 27, 8AM – 4:30PM QUAWK112.(8)
OR If class is held virtually: Wed, Jan 27, and Thu, Jan
28, 8 AM - Noon both days
Mon, Jun 14, 8AM – 4:30PM QUAWK112.(9)
OR If class is held virtually: Mon, Jun 14, and Tue, Jun 15,
8 AM - Noon both days
Fee $259CBI ● center for business + industry
“Everything I learned was a great
takeaway. The facilitator did an
amazing job in engaging you into
the topic and keeping you focused
and involved while having fun.
Great job!”
15
LEADERSHIP
Participant in Responsive Leadership
Problem Solving Techniques Providing Outstanding
Solving a problem is a process: Define the Customer Service in Times of
issue, sort symptoms from causes, generate Change and Challenge
ideas, make sound decisions, implement the Our current reality dealing with the pandemic,
solution, and monitor outcomes to ensure social unrest, and economic struggles can often
success. This one-day workshop provides lead to both confusion and frustration. Most of us
a critical-thinking framework to approach have a need for a certain level of control, and in
problems and decisions in systematic and these times of constantly navigating uncharted
creative ways. Learn when to solve a problem territory, we can often feel the emotions that
on your own or benefit from group problem- go along with that lack of control: fear, anxiety,
solving. In this interactive program, you will anger, frustration, pressure, confusion, and more.
practice and identify practical ways to apply We know that our customers as well as our
skills every day in the workplace. employees are experiencing these emotions,
and communication can be strained as we work
Thu, Apr 22, 8AM – 4:30PM LDRWK115.(21) through solutions to both long-standing challenges
OR If class is held virtually: Thu, Apr 22, and Fri, Apr 23, and emerging problems. As an organization, how
8 AM - Noon both days are you supporting your front-line customer service
Fee $259
professionals? This session will help learners
refresh both skills and mindset around customer
service during these trying times.
Tues–Wed, Feb 16 & 17, 8AM – 12PM LDRWK140.(2)
Online Fee $259“Amazing instructor!
Great insight into learning
your management style
and ways to manage
16 effectively.”
LEADERSHIP
Participant in Responsive Leadership
Quality Management Systems/
Risk Management Responsive Leadership
Risk Management includes all the activity used While managers routinely search for the “best”
to identify, analyze, prioritize and mitigate risks style of leadership, research clearly indicates
within the key processes in any organization. that no single, all-purpose leadership style
This session covers both the conceptual basis exists. Instead, successful leaders learn to adapt
for risk management and some tools to assist in their behavior to respond to the dynamics and
the execution of your risk management plan. This demands of each unique situation and use a
session will also focus on the use of ISO 9001- diagnostic approach that encourage creative
2015 as a Quality Management System to assure thought and flexibility to optimize outcomes. Case
both intentional practice and risk-management studies, instruments, and group discussions will
throughout all processes in the organization. This be engaged to help identify your own style and
class will be held on ground. how to use it more effectively.
Tue, Apr 27, 8AM – 4:30PM QUAWK110.(22) Thu, Jan 21, 8AM – 4:30PM LDRWK116.(46)
Fee $259 OR If class is held virtually: Wed, Jan 20, and Thu, Jan
21, 8 AM - Noon both days
Wed, May 19, 8AM – 4:30PM LDRWK116.(47)
OR If class is held virtually: Tue, May 18, and Wed, May
19, 8 AM - Noon both days
Fee $259CBI ● center for business + industry
Supply Chain Management
The means of turning raw materials or
information into a finished product is the
subject of this session. Focusing on the design,
operation, control, and monitoring of the flow of
materials through an organization, value stream
mapping is a core tool to understand and Working with Teams
manage a supply chain. The goal is to assure In order to actively engage the talent of each
all major processes within the organization that individual in the workplace, teams are often
support customer satisfaction are addressed. formed to create a basic working unit. These
collaborative environments require interaction, 17
This class will be held on ground.
open communication, and the ability to function
Mon, May 17, 8AM – 4:30PM QUAWK108.(23) effectively as a member of a working group.
LEADERSHIP
Fee $259 This one-day program focuses on the roles
and responsibilities of a team and its members,
The Leadership Challenge the actions of a successful unit, stages of team
In this new two-day session, participants development, and strategies to effectively
use self-reflection coupled with stakeholder manage individual differences within the group.
feedback to design their courses to exemplary
leadership. This newly redesigned format Wed, Apr 7, 8AM – 4:30PM LDRWK121.(22)
from Kouzes and Posner uses the Leadership OR If class is held virtually: Wed, Apr 7 and Thu, Apr
8, 8 AM - Noon both days
Practices Inventory to examine the frequency
Fee $259
with which leaders demonstrate the most
powerful behaviors in engaging colleagues
and team members: Model the Way, Inspire a Root Cause Analysis
Shared Vision, Challenge the Process, Enable Getting to root cause is the key to understanding
Others to Act, and Encourage the Heart. Within your processes and generating strong short and
this leadership framework, participants create a long term solutions. This session examines the
plan to incorporate the practices of successful application of root cause analysis to processes for
leaders into the execution of their roles in order improvement/problem solving and multiple tools
to realize their full leadership potential. This to perform root cause analysis. This class will be
class will be held on ground. held on-ground.
Wed – Thu, May 5 & 6, 8AM – 4:30PM LDRWK141.(1)
Tue, May 25, 8AM – 4:30PM QUAWK107.(24)
Fee $875
Fee $259
Transformation of Culture/
Change Management
If one accepts the notion that change is a given
in a productive, customer-driven organization,
then setting an intentional culture and
responding to opportunities with agility through
change becomes key strategies for continued
success. This session defines the culture and
related behavioral expectations and explores
change management as a competitive edge.
Wed, Mar 24, 8AM – 4:30PM QUAWK109.(19
OR If class is held virtually: Tue, Mar 23, and Wed,
Mar 24, 8 AM - Noon both days
Fee $259LaSalle
Nonprofit Center’s
Certificate in
Nonprofit
18
Management
10 required courses to earn the LaSalle
Nonprofit Management Certificate, 6 of which are
offered online through June 2021. For classes
Nonprofit Management Certificate Program
being offered, please check our website:
www.northampton.edu/nonprofit–center
Required courses:
60
Nonprofit Management 101
Effective Nonprofit Governance:
How Boards Should Work
Keys to Successful Strategic Planning
Instructional Effective Communication to Build Relationships,
Hours Engagement & Understanding
Evaluating the Impact of your Programs
CONCEPTS
Fundamentals of Human Resources
Foundations of Financial Management
DEVELOPMENT Building a Successful Marketing Program
Fundamentals of Fundraising
PARTNERSHIP What Makes a Superior Leader? Creating and
Mastering a Successful Leadership Style
CBI is proud to partner with LaSalle University Nonprofit Management
Center to bring this important learning opportunity to the Lehigh
Valley. Master a diverse and well-balanced knowledge of nonprofit
administration and operation. The broad-based curriculum includes
board development, communications, financial management,
fundraising, human resources and supervision, program evaluation,
and strategic planning, preparing the leaders of our region’s nonprofit
sector to be strategic, efficient and effective.
It is especially valuable to new executive directors, senior
management on the leadership track, as well as those who wish to
refresh their knowledge to be completely confident in their diversity
of skills and comprehension.CBI ● center for business + industry
Effective Communications
to Build Relationships,
Engagement & Understanding
Effective nonprofit leadership requires effective
communication with staff, donors, board
members, regulators, outside organizations and
many others. Strengthen your communications
skill set to more effectively say what you mean, Fundamentals of
understand what others are conveying to you, Human Resources
and ensure that others receive your messages Understand the major HR responsibilities in
as intended. nonprofits. Become familiar with major workplace
19
laws and legal principles that govern the
Thu, May 27, 9AM – 4PM NONPR108.(4) employment relationship. Learn about good
Nonprofit Management Certificate Program
Online Fee $179 policies and procedures to create an effective
working environment. Includes step-by-step
process for addressing performance problems
Effective Nonprofit and guidelines for hiring the right people.
Governance: How Boards
Thu, Apr 22, 9AM – 4PM NONPR103.(4)
Should Work Online Fee $179
Effective board members require more than good
intentions. Learn the responsibilities of board
membership for the individual and the full board Keys to Successful
including the law’s performance expectations. Strategic Planning
Discover how to maximize the critical partnership Learn to create a living, constituent-driven
between the board and the executive director strategic plan that is a critical management tool for
and effective tools for assessing board board and executive nonprofit leadership. Learn
effectiveness. techniques to gather stakeholder data, develop a
shared vision, prioritize strategic goals, integrate
Thu, Jan 7, 9AM – 4PM NONPR107.(4)
Online Fee $179
the plan into daily operations, and evaluate the
plan’s effectiveness. Feel free to bring a copy of
your own strategic plan to be reviewed in class.
Fundamentals of Finance Wed, Mar 3, 9AM – 4PM NONPR109.(4)
Develop the basic skills to manage nonprofit Online Fee $179
finances. Understand and interpret your
organization’s financial story. Learn to read
and interpret financial reports, how to separate What Makes a Superior Leader?
financial duties to protect your organization, and Creating and Mastering a
how to allocate expenses across programs for Successful Leadership Style
more effective resource management. For current and future executives who aspire
to be highly effective leaders who motivate,
Thu, Feb 4, 9AM – 4PM NONPR102.(4)
Online Fee $179
inspire, earn trust, and get results. Explore the
essence of nonprofit leadership and develop
an understanding of the traits that make for
successful leaders.
Thu, Mar 25, 9AM – 4PM NONPR110.(4)
Online Fee $179IT / COMPUTER
Microsoft Excel
Beginning Seminar
Learn how to perform calculations, modify and Evolve Your Business
format a worksheet, print workbook contents, with Social Media
as well as manage larger workbooks. Windows Join us for this short course on how to
knowledge required. maximize marketing efforts for your business.
Instagram, Facebook, Snapchat, and Pinterest
Online will be discussed. We will also explore various
Tues-Wed, Jan 19 & 20, 8AM – 12PM EXBEGOL100.(2) free marketing tools as well as the logistics
On ground of automated text messaging and billboard
Wed, Apr 14, 8AM – 4PM EXBEG100.(8)
advertising. Discover how technology can
Fee $259
20 streamline your processes, uphold your
reputation in business and develop a timeline
Microsoft Excel for success. Participants MUST have a personal
IT / COMPUTER
Intermediate Seminar Facebook and Instagram account created prior
Advance your skills in Microsoft Excel. Topics to attending class. Class will be held via Zoom,
covered include advanced formulas, lookup participants will receive link before class.
functions, organizing worksheet data with
tables, utilizing charts, PivotTables, slicers Online
and PivotCharts. Prerequisite: Excel Beginner Tue, Mar 30, 9AM – 12PM PCWEB302.(26)
Seminar (EXBEG100) or equivalent knowledge. Online
Wed, Jun 9, 9AM – 12PM PCWEB302.(27)
Online Fee $99
Tue-Wed, Feb 23 & 24, 8AM – 12PM EXINTOL100.(2)
On ground QuickBooks
Mon, May 3, 8AM – 4PM EXINT100.(8)
Introduction Seminar
Fee $259
Learn the basics of managing your small
business finances. Setting up company files,
Microsoft Word working with transactions and banking while
Beginning Seminar using the desktop version of QuickBooks will
Learn basic Microsoft Word skills, such as be covered.
creating, editing, and formatting documents;
inserting simple tables and creating lists; and On ground
employing a variety of techniques for improving Thu, May 6, 8:30AM – 4:30PM PCBUS100.(57)
the appearance and accuracy of document Fee $259
content. Windows knowledge is required.
QuickBooks
Online
Mon-Tues, Feb 1 & 2, 8AM – 12PM WDBEGOL100.(2)
Intermediate Seminar
On ground
Continue learning where the Introduction
Mon, May 24, 8AM – 4PM WDBEG100.(14) Seminar left off or advance your self-taught
Fee $259 skills. Customizing forms, creating reports and
graphs, inventory, tracking taxes, payroll, and
Microsoft Word much more will be covered. This class uses the
Intermediate Seminar QuickBooks desktop version.
Advance your Microsoft Word skills. Learn to
On ground
create and modify complex documents and
use tools that allow you to customize these Thu, May 13, 8:30AM – 4:30PM PCBUS200.(52)
Fee $259
documents. Prerequisite: Word Beginner
Seminar (WDBEG100) or equivalent knowledge.
Online
Mon-Tue, Mar 1 & 2, 8AM – 12PM WDINTOL100.(2)
On ground
Tue, Jun 15, 8AM – 4PM WDINT100.(14)
Fee $259Northampton joins forces
with EC-Council the leader
in cyber security
Offering online Cyber Security
Training Certifications
World Class Training ~ Trusted Ethical Hacking Core
Certifications ~ Cutting Edge Skills (EHCS) – CYBER100
Learn the core skills to build a solid security
Technology ~ Mobile Training Options foundation to pursue more advanced security
iLearn is an asynchronous, self- training. It is the bridge between a beginning
study environment which delivers level security course and the CEH.
EC-Council’s sought after IT Security
Certified Ethical Hacker
training courses, in a streaming video v10 (CEH) – CYBER200
format. All lectures are pre-recorded The goal of this course is to help you master
and delivered by one of our top, an ethical hacking methodology that can be
used in a penetration testing or ethical hacking
professional practitioners to assure situation. You walk out the door with ethical
you receive a real-world perspective hacking skills that are highly in demand, as well
on the course concepts by the people as the globally recognized Certified Ethical
who do the job! Hacker certification! This course in its 10th
iteration is updated to provide you with the
iLabs allows students to dynamically tools and techniques used by hackers and
access a host of Virtual Machines information security professionals alike to break
preconfigured with vulnerabilities, into any computer system.
exploits, tools, and scripts from
Certified Network
anywhere with an internet connection. Defender (CND) – CYBER201
Courses are self-paced and can Certified Network Defender (CND) is a skills-
usually be completed in 2-6 months but based, lab intensive program based on a
job-task analysis and cybersecurity education
must be completed in 1 year. Include framework by the National Initiative of
videos, e-courseware, ilabs and exam Cybersecurity Education (NICE).
vouchers (where applicable).
Course costs range from $1,100-$1,900. For detailed information
on each course or to register, visit: northampton.edu/cybersecurity
or call: 610.861.4553Ed2Go Training Center In these challenging times, when we are required to be physically distanced, there remains an opportunity to learn new skills or enhance your existing ones and also have an opportunity to interact with your peers in a safe environment. For questions, please email: ed2go@northampton.edu
Benefits of
Ed2Go classes
include:
● C
onvenience
24/7 access anywhere with Courses run for six weeks, and new
an Internet connection sessions start monthly with no minimum
● E
xpert instructors enrollment requirements. These
available to answer instructor-facilitated courses are engaging
questions and facilitate and highly interactive with a new lesson
online discussions delivered each Wednesday and Friday.
● S
hort and effective
most courses completed in On average, students complete each
just six weeks
lesson in two hours or less, for a total
● E
asy implementation: of 20-24 hours of instruction time.
no technology to purchase,
integrate, and administer
or support Additionally, companies that offer
e-learning courses report a 42 percent
increase in revenue and employee
engagement increases up to 18 percent
(papersowl.com).
To view courses, please visit:
www.ed2go.com/ncc-pro/CORPORATE
& PUBLIC
SAFETY
24
OSHA 30-Hour Construction
Outreach Training Program
safety
The 30-Hour Construction Outreach Training
Program is to provide people with some safety
responsibility broad awareness on recognizing
OSHA 10-Hour Construction and preventing hazards on a construction
Outreach Training Program worksite. This course will provide an orientation
The 10-Hour Construction Outreach Program and expansion of information as it relates to
is to provide entry level construction workers a occupational safety and health. Participants
broad awareness on recognizing and preventing will be made aware that workers must receive
hazards on a construction worksite. The training additional training on hazards specific to their
covers a variety of safety and health hazards job. The training covers a variety of safety and
which a worker may encounter at a construction health hazards which a worker may encounter at
worksite. Emphasis is placed on OSHA’s a construction site with an emphasis on OSHA’s
Focused Four Hazards. Focused Four Hazards.
Mon–Tue, Apr 19 & 20, 8AM – 2:30PM SAF125.(52) Mon – Fri, Apr 19 – 23, 8AM – varies SAF126.(19)
Fee $150 Fee $450
OSHA 10-Hour General Industry
OSHA 30-Hour General Industry
Outreach Program
Outreach Training Program
This course is intended to be an orientation
The 30-hour General Industry Outreach Training
to occupational safety and health. This 10-
Program is to provide people with some
hour program will provide entry-level industry
safety responsibility with a broad awareness
workers with a broad awareness to recognize
on recognizing and preventing hazards on a
and prevent hazards and safety issues on a
general industry site. This course will provide
general industry site. Participants will receive
an orientation and expansion of information
an OSHA-10 completion card for attending and
as it relates to occupational safety and health.
completing the program.
Participants will be made aware that workers
Mon–Tues, Mar 22 & 23, 8AM – 2:30PM SAF118.(82) must receive additional training on hazards
Fee $150 specific to their job. The training covers a variety
of safety and health hazards which a worker
may encounter at a general industry site with an
emphasis on hazard identification, avoidance,
control and prevention, not OSHA standards.
Mon – Fri, Mar 22 – 26, 8AM – varies SAF119.(30)
Fee $450Why
Safety
Training
matters
Create a culture
●
of safety
● H
ave a positive
impact on
insurance costs
● Raise
awareness
in your facility26
hospitality
hospitality
Food Service Sanitation
The NRA ServSafe Manager Certificate is a
combination of home-study and review in-class,
giving students the opportunity to take the
ServSafe certification exam. Required reading
prior to class: ServSafe Manager Book Stand
alone 7th Edition ISBN 978-0134812359 – read
upon receipt!
Thu, Jan 7, 5:30PM – 9:30PM FDBWK100.(52)
Sat, Jan 16, 9AM – 5PM FDBWK100.(53)
Fee $155new command spanish Learn a basic understanding of the Spanish language useful in a variety of careers and workplaces. Topics include Spanish for: Nursing; Law Enforcement Officers; First Responders; Paramedics and EMTs; Construction sites; Industry, Manufacturing, and Warehousing; and Physician’s Offices. Emphasis will be placed on understanding Spanish, learning common vocabulary and phrases, and speaking in work-specific situations for a more efficient and safe workplace. Course length is flexible, 12-20 hours For more information, please visit: northampton.edu/language Contact Jane McCarthy, jmccarthy@northampton.edu to customize a class for your organization.
Intro to AutoCAD
Great for new employees or employees who
need a refresher!
Tue, Feb 2, Thu Feb 4, and Tue Feb 9
6:30PM – 9:30PM FAB2D101.(1)
FAB LAB
Tue, Apr 6,Thu Apr 8, and Tue Apr 13
6:30PM – 9:30PM FAB2D101.(2)
Fee $262
Intro to Fusion
Learn the basics of Fusion 360. Cloud computing
Intro to Revit
Revit is the high end, 3D technology from
has opened up the market for open source software
Autodesk that integrates the design and drafting
that is becoming very sophisticated and easy to use.
aspects of the building industry. It is a BIM (Building
Easily transfer your ideas into three-dimensional
Information Modeling) software application. It is
drawings and take that to the 3D Printers or one of
used by architects, MEP (Mechanical, Electrical,
28
our CNC machines. It all starts with a 3D drawing!
Plumbing) engineers and structural engineers. The
Bring a USB Stick to save your designs.
FAB LAB offers an introductory course in Revit
Mon, Jan 11 – Jan 25, 6:30PM – 9:30PM FAB3D302.(8) Architecture. Students will learn how to create
fab lab
Mon, Jun 14 – Jun 28, 6:30PM – 9:30PM FAB3D302.(9) plans, elevations, sections, door schedules and
Fee $297 renderings with this amazing software.
Tue / Thurs, Jan 5 – 14, 6:30PM – 9:30PM FAB3D401.(6)
Tue / Thu, Mar 16 – 25, 6:30PM – 9:30PM FAB3D401.(7)
Advanced Fusion Fee $189
Advance Fusion 360 3D design takes your
knowledge from earlier classes and gives you
some advanced methods of creating odd and Solidworks Basics
challenging 3 dimensional objects. This skill Learn basic 3D modeling techniques. Sketching
will open doors for you to 3D print or CNC on planes and surfaces, sketch relationships
whatever idea comes to you. Advanced 3D (coincident, colinear, tangent, horizontal, vertical,
drawing is challenging. Practice will insure concentric, offset, parallel, etc), and dimensioning.
that you hone your skills. Fusion 360 can be Explore the extruded boss and extruded cut
downloaded at home for free. feature, revolved boss and revolved cut. This
course is suitable for someone with basic
Mon, Feb 15 – Mar 1, 6:30PM – 9:30PM FAB3D303.(3) knowledge of 3D modeling who is looking to
Fee $297 become familiar with the Solidworks toolbox.
Bring a USB Stick to save designs.
Intro to Adobe Illustrator Mon / Wed, Mar 22 – Apr 7
Interested in becoming a graphic artist? Or are 6:30PM – 9:30PM FAB3D100.(29)
you a business owner looking for a fresh logo? Fee $399
The Fab Lab’s Intro to Adobe Illustrator will
teach you the basics of vector art and design.
Learn how to create images that can be used Solidworks II–Beyond the Basics
for company logos, promotional uses or even Take your Solidworks knowledge to the next level
personal work, both in print and digital form. by creating three-dimensional representations of
parts and assemblies that interact with one another
Tue, Jan 19, Tue Jan 26, and Wed Jan 27 in a realistic way. Master the skills required to be
6:30PM – 9:30PM FAB3D400.(7) productive in any design office. This class can
Tue, Mar 2, Thu Mar 4, and Tue Mar 9 prepare you for the Certified Solidworks Associate
6:30PM – 9:30PM FAB3D400.(8)
Test. This test is a certification by SolidWorks
Thu, May 13 – May 27
6:30PM – 9:30PM FAB3D400.(9) Corp. that proves your proficiency. This can be a
Fee $299 valuable addition to any resume. Prior knowledge
of Solidworks is suggested as this course covers
advanced techniques.
Mon / Wed, Apr 26 – May 26
6:30PM – 9:30PM FAB3D101.(11)
Fee $610CBI ● center for business + industry
29
explore
fab lab
From welding to CNC machining, our
metals and woodshop gives you access
to the tools and techniques used in
modern machine shops. Send employees
to be trained in welding, Plasma cutting,
CNC machining, 3D printing and more.
Learn CAD/CAM and V Carve from
our expert instructors, build/enhance
prototypes or utilize our
design consultation services.
Call 610.332.8665 for a private tour
and to learn about our business
membership opportunities.NCC is One of 26 OTI Education Centers in the Country OTI Ed Centers provide OSHA training to improve the awareness of and promote behavior change for public and private sector workers, supervisors and employers. Together with Chesapeake Region Safety Council, NCC makes up Mid Atlantic OSHA Training Institute Education Center serving Pennsylvania, Virginia, Maryland and Delaware. To enroll and view a comprehensive schedule of classes, please visit Northampton.edu/MAOTIEC. For questions or on-site delivery, please call 610.332.6596 or email Safety@northampton.edu.
OSHA Classes
OSHA 510 Occupational Safety &
Health Standards for Construction
Participants who attend OSHA 500 Trainer Course in
the OSHA 511 & OSHA
OSHA for Construction
501 (General Industry)
or OSHA 510 & OSHA
500 (Construction) will OSHA 511 Occupational Safety &
be certified as an OSHA Health Standards for General Industry
10 & 30 Hour Outreach
instructor, enabling
OSHA 501 Trainer Course in
companies to save
hundreds of dollars on OSHA for General Industry
on-site training.Northampton Community College
Non–Profit Org.
Center for Business + Industry
U.S. Postage
Fowler Family Southside Center
PAID
511 East Third Street
Permit #556
Bethlehem, PA 18015
Lehigh Valley, PA
issue . january – june . 2021
Our Center for Innovation and Entrepreneurship, and greatly
expanded. Fab Lab provides students, community members and
employers a dynamic, state–of–the–art space for education and
training related to developing an entrepreneurial mindset — suppling
tools and the support required to launch new businesses and
expand professional opportunities.
From brainstorming an idea to prototyping a product,
learning the entrepreneurial skillset to solve business
challenges — there is something for everyone.
Check northampton.edu/cie for more information.
northampton.edu/cbi
610–332–8678 І cbi@northampton.eduYou can also read
