WORKING TOGETHER TO KEEP OUR COMMUNITIES SAFE
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WORKING TOGETHER TO KEEP OUR COMMUNITIES SAFE NORTH VANCOUVER RCMP 2019-2021 STRATEGIC PLAN
Contents This Strategic Plan identifies specific goals and actions to address our communities’
leading priorities.
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3 4 5 6 9
Introduction from the Message from the Our Communities About this Document Objective 1: Improve
North Vancouver Officer in Charge Road Safety
Policing Committee
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12 16 21
Objective 2: Increase Objective 3: Partner Objective 4: Optimize
Sense of Security for Social Impact Our People Capacity
Cover image: North Vancouver by Prayitno is licensed under CC BY NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 2
Introduction from the The North Vancouver Policing Committee
provides information, advice and
These shared priorities are outlined in a
Strategic Plan that will guide the efforts
recommendations on policing matters to of the North Vancouver RCMP
North Vancouver the District of North Vancouver and City Detachment over the coming years.
of North Vancouver Mayors and Councils
Policing Committee and the RCMP Officer in Charge. The
Committee includes the City and District
We recognize the increasing complexity
of the policing mandate as well as
interdependencies with other services the
Mayors, Chief Administrative Officers
City and District deliver to their residents.
and one appointee from each Council.
This Strategic Plan includes initiatives that
better utilize the valuable skill sets of our
While the City and District may face police officers and municipal staff. By
unique pressures, they have shared sharing resources and working together
public safety concerns. collaboratively, the Detachment, together
with the City and District and other
The Detachment asked our communities partners will achieve more.
City of North Vancouver
for their top concerns and they answered: With our approval of this Strategic Plan,
road safety for all road users is the top the Policing Committee joins the
priority within both municipalities. Our Detachment’s officers and municipal team
communities also requested the members and invites you to be an active
Detachment’s partnership in increasing partner in keeping our communities safe,
their sense of security, starting from hubs secure, and supported.
Mayor Linda Buchanan Councillor Holly Back CAO Leanne McCarthy
of activity in the City and District
outwards into our neighbourhoods. Our
District of North Vancouver
residents’ firsthand experience when they
call for help has a significant impact on
this sense of security.
Mayor Mike Little Councillor Jim Hanson CAO David Stuart
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 3
Message from the On behalf of all of the police officers,
municipal team members, and volunteers
We have grown increasingly sensitive to
the social impact of policing,
Officer in Charge at the North Vancouver Detachment, I am
honoured to outline how we are
acknowledging opportunities to value our
diverse communities, minimize our
addressing our communities’ priorities footprint on traditional territories, and
through our 2019–2021 Strategic Plan. strengthen partnerships for people living
with mental health and substance use
This Strategic Plan outlines North challenges.
Vancouver RCMP’s commitment to
having a measurable impact on our Our police officers, municipal team
communities’ leading concerns while members and volunteers often encounter
sustaining the many other services we people on their worst days. No matter
deliver. Community engagement what the crisis, our team is determined to
remains at the centre of our everyday act with compassion and empathy.
work. Ongoing investment in the capacity and
resilience of our people is our strategic
In early 2019, the North Vancouver enabler.
Detachment invited a broad range of
This Strategic Plan is built upon a proven,
community groups and partners to help
progressive policing approach –
identify the City’s and District’s top
beginning with education and prevention,
policing priorities. This guided our
and followed up with enforcement - to
emphasis on improving road safety and
more effectively address our communities’
increasing the sense of security in our
top priorities.
communities through to 2021.
Very respectfully,
Beginning as your Officer in Charge in
September 2019, I am proud to lead a
detachment that is distinctively Superintendent Ghalib Bhayani
community-oriented and indebted to your Officer in Charge North Vancouver RCMP
active partnership in keeping our
communities safe.
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 4
Our Communities North Vancouver residents share what is
regarded as one of the safest, cleanest
While the District and City may be
distinct, they have common public safety
and most beautiful places to live in interests.
Canada.
2019 Population
89,763
28%
use alternate modes of
transportation to
commute to work
28%
identify as belonging to
2019 Population a visible minority
57,325 Source: Statistics Canada North
Vancouver 2016 Census Profile
Source: 2019 BC Stats
The City of North Vancouver is The District of North Vancouver
a compact, urban community, has been traditionally made up
growing at 0.6% per year, of single-family detached homes.
where the majority of residents Growing at 0.1% per year, it is
live in multi-family dwellings. introducing more multi-family
developments.
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 5
set into motion through
•Reflected in the
About this District of North
Vancouver and City
of North
Document: Vancouver’s
planning
RCMP-Established
Practices
frameworks
Community-led •Direct stakeholder
engagement •Evidence-Based
•Team Generated
Actions
•Measurable
priorities •Service Need
Analytics
Strategies/Tactics
•Time-Honoured
Core Values
Targets
Community-Led Team Driven
Priorities Actions
addressed
through
In January and February 2019, the Long-standing public safety concerns in
This Strategic Plan is RCMP North Vancouver Detachment our communities require smart policing.
grounded in invited key stakeholders to inform its We undertook further analysis and
community-led 2019-21 Strategic Plan, including mapping of service calls to help us
community groups, service organizations, sharpen our focus. Under each objective,
priorities that are
public safety partners, and the North we define:
addressed through Vancouver Policing Committee. Goals (what we want to achieve,
RCMP-established in numbers)
practices and set into In this document, our communities’ leading Strategic Initiatives (how we will
concerns take shape as 4 key objectives. get there)
motion through team-
1. Increase Road Safety Measures (how we will
driven actions. 2. Improve Sense of Security in Our demonstrate our progress)
Communities
3. Partner for Social Impact
4. Optimize People Capacity
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 6
About this Mission
The RCMP is Canada’s national police service. Proud of our traditions and confident in
meeting future challenges, we commit to preserve the peace, uphold the law and
Document: Guiding provide quality service in partnership with our communities.
our work Vision
We will:
▪ be a progressive, proactive and innovative organization
▪ provide the highest quality service through dynamic leadership, education and
technology in partnership with the diverse communities we serve
▪ be accountable and efficient through shared decision-making
▪ ensure a healthy work environment that encourages team building, open
communication and mutual respect
▪ promote safe communities
▪ demonstrate leadership in the pursuit of excellence
North Vancouver
residents rely on us to Our Core Values
keep their community
safe through the
RCMP’s proven
operating model and
evidence-based,
legally-sound policing integrity honesty professionalism
practices. Our work to
address community
priorities is guided by
the RCMP’s Mission,
Core Values and
Vision. compassion respect accountability
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 7
Strategic Plan
snapshot
In this Strategic Plan, the first two objectives are focused on A third objective represents our commitment to do our part in
measurable improvements to important public safety indicators for responding to mental health and substance use challenges, valuing our
North Vancouver. diverse communities, and supporting North Vancouver’s environmental
goals.
Objective 1. Objective 2. Increase sense of
Improve road security Objective 3. Partner for social impact
safety
1.1 Decrease 2.1 Enhance 2.2 Achieve 3.1 Connect 3.2 Invest in 3.3 Do our
road users presence in our response time people with our capacity to part to reduce
injured in shared public targets for mental health be more greenhouse
collisions by 5% spaces, such as Priority 1 and and substance responsive to gas emissions
our transit Priority 2 calls use challenges our diverse
hubs, along to the right communities
with crime supports
prevention
partnerships
Objective 4. Optimize people capacity
Strategic
Enabler
4.1 Increase utilization of resilience supports by 2022
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 8
Objective 1:
Improve road
Copy and Paste these
tables to add topics to
each chapter title
safety for all road Topic Two placement
users Topic Three that could
be
a clickable link
Topic Four that could be
a clickable link
Road safety in North We invited our communities to identify
the most important issue we need to
Listening to our communities’ foremost
public safety concern, we can do more to
Vancouver address as North Vancouver RCMP and
what we could do to make a positive
realize the cumulative effects of
synchronizing our public awareness,
difference. The safety of all road users - education, and enforcement activities to
including pedestrians, cyclists and drivers correspond with high collision areas,
- was the highest priority. vulnerable road users, and seasonal road
Over the years, the North Vancouver safety risks.
RCMP has established valuable Many North Vancouver residents remain
partnerships with ICBC as well as dependent on auto travel. Persistent road
volunteers on proven traffic safety safety challenges are exacerbated by
Annually in North initiatives, ranging from Speed Watch traffic congestion. As identified by the
Vancouver digital displays to Counterattack road North Shore Transportation Planning
checks and distracted driving campaigns.
283
Project, “travel to, from and around the
Our community members affirmed our
North Shore is one of the major traffic
presence on North Vancouver roads as
hotspots in Metro Vancouver”. North
one of our strengths.
vehicle crashes Vancouver RCMP will pursue
resulting in injury collaboration with other first responders,
Fatalities may be rare, but we traffic authorities, and the municipalities
consider every collision a risk to the
58
crashes to collaborate on safe road design and
involving lives of North Vancouver residents. address upstream bottlenecks that
cyclists*
present risks to the people in North
Vancouver neighbourhoods.
39
crashes
involving
pedestrians*
Sources: North Vancouver RCMP,
2019 & *ICBC Crash Maps, 2017
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 10Road safety in North 1. Improve road safety for all road users
Vancouver
1.1 Decrease the number of road users - pedestrians, cyclists and
drivers - injured in North Vancouver road collisions by 5% by
2022
EDUCATE PREVENT ENFORCE
With partners, Expand
In partnership contribute to volunteer
Consistently allocate traffic
with ICBC, safe road action to
enforcement resources to the
expand youth design improve
top 5 areas that present the
road safety planning within safety of
greatest potential for harm
education the City and vulnerable
District road users
Synchronize education, prevention and enforcement efforts in an annual road
safety calendar
Number of Percent
Number of recommendations increase in Percent Percent
youth contributed for volunteers increase in decrease in
engaged in traffic engaged in traffic persons
simulations infrastructure road safety citations injured in
and education projects and awareness issued road collisions
road redesign initiatives
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 11Objective 2:
Increase sense of Copy and Paste these
tables to add topics to
each chapter title
Topic Five that could be
a clickable link
security Topic Two placement
Topic Six that could be
a clickable link
Topic Three that could You may delete as
be many of these as
a clickable link necessary
Topic Four that could be They are set up as a
a clickable link table and easy to deleteA sense of security As public life in our shared spaces
continues to change so will our efforts to
In 2019, our average response time was
10 minutes for Priority 1 (emergency)
from community to foster a sense of safety and belonging
for all North Vancouver residents.
calls and 24 minutes for Priority 2
(urgent) calls. Taking into account our
home Police presence contributes to a sense of
security in our shared public spaces.
geography, we have established the
following target response times.
Residents and businesses value the April- Priority 1 call (emergency inclPresence and 2. Increase sense of security
prevention at
gathering places 2.1 Enhance proactive policing presence in shared public spaces,
such as our transit hubs, and expand crime prevention
partnerships
EDUCATE PREVENT ENFORCE
Establish a In partnership
workspace for Whenever with Transit
Frontline possible, Police,
Together with community Policing & position establish a
partners, deliver targeted Community marked cars strategic
personal safety workshops for Police Services at transit hubs resource to
youth and seniors in Lonsdale while intercept
Quay (see 2.2 completing repeat
for Phibbs reports property crime
Exchange) offenders
Number of Number of
youth reached participants in Percent Percent Percent
through shared public decrease in decrease in decrease in
education on spaces calls for calls for reports of
recognizing & workshops service to service to theft from
addressing Lonsdale Phibbs auto, business
risks to their Number of
personal and senior Quay Exchange or home
online safety participants
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 14Our timely response 2. Increase sense of security
when you call
2.2 Achieve response time targets for Priority 1 calls (Objective 3: Partner for social impact
Our social impact Heightened public interest is driving
accountability for social impact across the
Our police officers and staff meet people
at a point of need and we are
public and private sector. This also holds increasingly aware of our potential to
true for the North Vancouver Detachment improve an individual’s capacity to cope
as the role of police officers and staff with their circumstances or make it worse.
intersects with complex social and health
Outside our detachment stands the
issues.
Strength and Remembrance Pole, a
Every year, one in five British poignant call to action to ensure our
Columbians will be directly affected by service respects the value of every person
a mental health and/or substance use and every community - Indigenous
issue. In service to the safety of our Peoples and every person’s race, cultural
communities, our members are called identity, gender expression, sexual
upon to de-escalate crisis situations, orientation, residency, social status, age,
assess whether criminal activity has and ability.
1141
occurred, apprehend an individual for
Lastly, both the City of North Vancouver
their safety and/or connect them to
and the District of North Vancouver have
health services. There are gaps in mental
Annual Files with a taken a visible stand for environmental
health and substance use care for British
Mental Health component sustainability. We recognize climate
Columbians and police are widely
change as a threat to the wellbeing of
recognized as the frequent first point of
our residents and the livability of our
606 contact. We need collaborative
approaches to connecting people living
with mental health and substance use
communities, and as such, environmental
stewardship is unquestionably one of the
Detachment’s responsibilities. We are
Annual Mental challenges to the spectrum of services
committed to doing our part, continuously
Health that can help them.
elevating green culture and our efforts to
Apprehensions by
Those who have experienced trauma and reduce carbon emissions and waste.
North Vancouver RCMP
inequity are particularly vulnerable.
Source: North Vancouver RCMP, For more: Please refer to the roadmap, A Pathway to
2019 Hope, from the Ministry of Mental Health and Addictions
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 17Our impact on 3. Partner for social impact
mental health and
substance use 3.1 Connect people living with mental health and substance use
challenges to the right supports
EDUCATE PREVENT
Build professional With health care partners, Work with partners to
competency of officers test and refine an on- connect high utilizers with
and municipal staff location mental health individualized wrap-
through trauma-informed assessment model around support
training
Percent of police officers
participating Percent decrease in Percent decrease in
Percent of public-facing Mental Health annual files for high
municipal team members apprehensions utilizers
opting-in
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 18Our impact on our 3. Partner for social impact
diverse communities
3.2 Invest in our capacity to be more responsive to our diverse
communities
EDUCATE SUPPORT
Cultivate relationships and trust by
providing practical supports for girls
and youth to lead in activities that
Offer bias-free policing sessions to all reinforce the value of Aboriginal culture
Detachment officers and municipal staff (IFNU and Pulling Together canoe
families) and involve more Frontline
Policing officers in these cultural
activities
Percent of police officers participating Number of contacts with IFNU and the
North Vancouver Detachment that are
Percent of municipal staff participating initiated by Indigenous communities
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 19Our impact on the 3. Partner for social impact
environment
3.3 Do our part to reduce greenhouse gas emissions
PREVENT
Whenever possible, reduce calls
requiring police presence in cars by Begin gradual transition to electric
leveraging technology to follow up on vehicles
minor crimes reports
Percent of Frontline Policing cars that
Percent of service time in cars
are electric
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 20Strategic Enabler, Objective 4: Optimize people capacity
The North Vancouver Detachment Working hand in hand with RCMP
About Your workforce is comprised of 130 police
officers divided into 5 sections or teams:
Members, 82 municipal team members,
and 48 casual staff provide operational
Detachment 1. Frontline Policing (uniformed patrol
officers)
support services to RCMP officers and the
public. These include answering 911 and
2. Traffic Section non-emergency calls, police dispatching,
3. Investigative Support Services (plain and front counter services. They also
clothes detectives) contribute to police file management, as
4. Community Police Services cell guards, leading Crime Reduction,
It is because of our (community relations, youth outreach Victim Services, Community Policing and
police officers and and crime prevention) Crisis Intervention, and Detachment
municipal team 5. Office of the Officer in Charge and administration and finance services.
members that we Senior Leadership
have earned the
confidence of North
Vancouver residents. The North Vancouver Detachment (along More than 50 volunteers provide
with the West Vancouver Police and the countless hours of support to police
Squamish RCMP), participates in the services. Among these are 15 Auxiliary
Continued
Integrated First Nations Policing Unit Constables. Volunteers staff our
development is (IFNU) providing policing services to the Community Policing Centres and
one way we can Squamish and Tsleil Waututh First participate in a wide range of programs
support our people in Nations. IFNU was created in 2008 to including Block Watch, Road Safety
responding to the provide enhanced First Nations policing (Speed Watch, Distracted Driving, Lock
changing needs of our services; a key mandate of the Unit is to Out Auto Crime), Citizen Crime Watch
communities. build communication and understanding and Business Link.
between police and indigenous
Source: North Vancouver RCMP
Employee Survey, 2019 communities.
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 22Our people, our 4. Optimize people capacity
strategic enablers
4.1 Increase utilization of resilience supports by 2022
EDUCATE PREVENT
Offer mental
wellness sessions to Increase Supervisor access and endorsement of crisis debrief
officers and support and annual wellness day
municipal team
members
Total number of
Percent of police hours of crisis
officers debrief support Percent of police
participating accessed by all officers using Percent decrease
Detachment annual wellness in other absence
Percent of rate
municipal team officers and day
members opting-in municipal team
members
NORTH VANCOUVER RCMP 2019-21 STRATEGIC PLAN 23Connect @nvanrcmp @NVanRCMP North Vancouver RCMP 147 East 14 Street North Vancouver, BC V7L 2N4 (604) 985-1311 nvanrcmp@rcmp-grc.gc.ca
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