Windeln.de SE Capital Markets Day 2018 - Munich, 4 October 2018
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Disclaimer This document and its related communication (“Presentation”) have been issued by windeln.de SE and its subsidiaries ( “Company”) and do not constitute or form part of and should not be construed as any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for, any securities of the Company in the U.S.A. or in any other country, nor shall any part of it nor the fact of its distribution form part of or be relied on in connection with any contract or investment decision relating thereto, nor does it constitute a recommendation regarding the securities of the Company. Nothing in this Presentation constitutes tax, legal or accounting advice; investors and prospective investors should seek such advice from their own advisors. Third parties whose data is cited herein are neither registered broker-dealers nor financial advisors and the use of any market research data does not constitute financial advice or recommendations. Securities may not be offered or sold in the U.S.A. absent registration or an exemption from registration under the U.S. Securities Act of 1933, as amended; neither this Presentation nor any copy of it may be taken or transmitted or distributed, directly or indirectly, to the U.S.A., its territories or possessions or to any US person. This Presentation has been carefully prepared. However, no reliance may be placed for any purposes whatsoever on the information contained herein or on its completeness. No representation or warranty, express or implied, is given by or on behalf of the Company or its directors, officers or employees or any other person as to the accuracy or completeness of the information or opinions contained in this Presentation and no liability whatsoever is accepted by the Company or its directors, officers or employees nor any other person for any loss howsoever arising, directly or indirectly, from any use of such information or opinions or otherwise arising in connection therewith. This Presentation is subject to amendment, revision and updating. Certain statements and opinions in this Presentation are forward-looking, which reflect the Company’s or its management’s expectations about future events. Forward-looking statements involve many risks, uncertainties and assumptions that could cause actual results or events to differ materially from those expressed or implied herein or could adversely affect the outcome and financial effects of the plans and events described herein and may include (without limitation): macroeconomic conditions; behavior of suppliers, competitors and other market participants; inadequate performance with regard to integration of acquired businesses, anticipated cost savings and productivity gains, management of fulfillment centers, hazardous material/ conditions in private label production or within the supply chain, data security or market knowledge; external fraud; actions of government regulators or administrators; strike; or other factors described in the “risk” section of the Company’s annual report. Forward-looking statements regarding past trends or activities should not be taken as a representation that such trends or activities will continue. The Company does not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. You should not place undue reliance on forward- looking statements. This Presentation may include supplemental financial measures that are or may be non-GAAP financial measures. These supplemental financial measures should not be viewed in isolation or as alternatives to measures of the Company’s net assets and financial positions or results of operations as presented in accordance with IFRS in its consolidated financial statements. Other companies that report or describe similarly titled financial measures may calculate them differently. By attending, reviewing, accepting or consulting this Presentation you will be taken to have represented, warranted and undertaken that you have read and agree to comply with the contents of this notice. 2
Introduction Matthias Peuckert, CEO • CEO of windeln.de since May 1, 2018 • Responsible for: • All countries • Category management • Marketing • Projects • Supply Chain Management • Logistics • Operational Purchasing • Customer Service • Private Label • Pricing • 14+ years e-commerce experience: • Consumables • Media • Consumer Electronics • Digital Media 4
Restructuring – with the aim to become the leading online retailer for young families windeln.de Group One shop platform, one ERP system, shared services and management Priorities 2018 • Become an efficient organization in terms of processes and costs • Develop the right product mix to deliver on customer needs and on economics • Invest internal resources to increase customer experience, e.g. shop search and pricing • Clean up inventory Region (Rev. share) China (52%) DACH (22%) Rest of Europe (26%) Measures • Extend channels/platforms - • Reorganization - • Review assortment - ONGOING DONE ONGOING • Extend assortment - • Finalize integration Bebitus - • Review assortment - ONGOING DONE ONGOING • Establish permanent bonded • Close pannolini.it - warehouse - • Strengthen direct traffic - ONGOING DONE WORK IN PROGRESS • One domain strategy • Divest Feedo - • Improve customer experience - (windeln.de, windeln.ch) - DONE ONGOING DONE leaner We want to be the leading online retailer for all families in Europe and China profitable sustainable 5
We will implement our new strategy in two phases Phase 1: transformation Phase 2: growth 2019/ 2018 2022 2020 • Shape the organization and • Explore new adjacent growth advance corporate culture areas • Focus towards customers • Increase share of specialties to a maximum level • Reduce complexity • Organic growth into further • Realize synergies markets 6
We have accomplished a lot in phase 1 in 2018 already… October 2017: February 2018: April/May 2018: July 2018: July-September 2018: Integration of • DACH • Idetify new One-domain Bebitus into reorganization profitable strategy • Marketing windeln.de SE assortment implemened in strategy • Closing of DACH changed pannolini.it • Inventory clean-up • Focus on direct traffic 2017 2018 2019 Feburary 2018: xMarch 2018: May 2018: August 2018: Break- Announcement Assortment deep Management • Feedo divestiture even of efficiency and dive in all shops change in EU closed profitability Establishinh new organisations measures • All shops running listing rules on same technical infrastructure 7
Advance corporate culture – change DNA of windeln.de Bring management, employees and customers closer together by… Pushing internal communication channels Implementing regular meetings • Monthly success stories (introduced) • 360° meetings: employees inform employees • Drinks after 5 Accelerating decision making • Senior Management reduced • ”Wrules of success“ (to be launched) • Empowerment of 2nd & 3rd mgmt. level WRS #1: Be A Leader. WRS #2: Learn from Your Mistakes. WRS #3: Never Ever Give Up. WRS #4: Be Results Focused. More structured hiring process WRS #5: Understand Change as a Chance. WRS #6: Ignore the Naysayers. • Avoiding similar questions WRS #7: Customer Is King. WRS #8: Go and Break (Some) Rules. • Along new Leadership Principles WRS #9: Measure. WRS #10: Be Passionate. • More streamlined process 8
Pillars of value creation • Organizational efficiency • Extension customer lifecycle • Headcount reduction • Private label 2.0 • Build in-house vs. buy • Category extension • Manual vs. automated • New regions processes • B2B initiatives • Platform business Cost Profitable efficiency growth Customer Operational experience excellence • Apps • Warehouse move • Content • Pricing • Promotions • Homogeneous infrastructure • Search • One-domain strategy 9
Introduction Dr. Nikolaus Weinberger, CFO • Member of the mgmt. board of windeln.de since May 2015 • Responsible for: • Finance • Payment & Fraud • Controlling • IT • Legal & Compliance • Corporate Communications • HR • Facility Management • 15 years at Goldman Sachs Investment Banking in Frankfurt, London and San Francisco • Focus: Consumables, Retail and e- commerce companies • Doctoral degree and graduate degree in Business Administration 10
Financial perspective on the company – focus on contribution margin, SG&A and cash flow Q2 2018 WDL group CN DE CH SP PT FR Revenues € 23.1m € 11.7m € 4.4m € 1.5m € 3.5m € 0.5m € 1.4m Avg. Order Value € 90 Non-Consumables 50% # Orders per Cust. 2.2x Gross Profit Margin 24.0% Contribution Margin (0.2)% • Profitability • New channels • Product assortment review • Product assortment review Focus over growth • Non- • Category extension • Category extension Areas • Assortment consumables • Customer acq. & retention • Customer acq. & retention • Pricing • Organizational structure • Cost optimization / centralization Legend: Other SG&A € (5.8)m • Organizational structure • Process optimization and automatization € (5.9)m Adj. EBIT Below Approx. Above (24.9)% WDL group WDL group WDL group average average average ~€ (4)m, • Net working capital management Cash Flow liquidity • Financing (current) € ~13m 11
DACH – Stephan Bölte
Introduction Stephan Bölte, Head of DACH • 9 years of e-commerce experience in various industries, such as Consumer Electronics, Musical Instruments, Groceries incl. Baby Formula products and Pet products • Head of DACH at windeln.de since October, 2018 • 4+ years of supply chain management • 7+ years of vendor management incl. leading negotiations on global level • 3+ years in running multilayered business units • Launch manager of the Amazon Pantry program in Germany • Ex-member of the bar raiser community at Amazon • 1 year at Kare Design Supply Chain Management 14
DACH – attractive but competitive market Competitive landscape Germany: Population: ~82.7 million DACH Birth per 1000 capita: 8.6 E-commerce volume: € 63.7 billion Online market baby and toys: € 2 billion Online Austria: Population: ~8.7 million Birth per 1000 capita: 9.5 E-commerce volume: € 7.4 billion Online market baby and toys: € 407 million Multi- channel Switzerland: Population: ~8.4 million Birth per 1000 capita: 10.5 Offline E-commerce volume: € 6.3 billion Online market baby and toys: € 174 million Source: Statista 15
DACH - restructuring ongoing June 2017: November 2017: May 2018: July 2018: Swiss office Launch of Streamlining One-domain strategy closed diapers and organizational set-up: implemented wipes Darly • CEO change kindertraum.ch; toys.ch • Category windeln.ch Management Nakiki.de windeln.de 2017 2018 2019 April 2017: February 2018: May/June 2018: August 2018: Process Announcement of • Review of product optimization: shop profitability and assortment Implementation of system migration efficiency • Delisting + Dynamic Pricing tool of all European measures shops • New listing rules 16
Strategy – extending customer lifecycle Supported by over 130,000 followers* on Facebook! * Combined number for windeln.de and windeln.ch, as of September 24, 2018 17
Strategy – extending customer lifecycle #1: SELECTION Supported by over 130,000 followers* on Facebook! * Combined number for windeln.de and windeln.ch, as of September 24, 2018 18
#1: SELECTION – focusing on the right products Family Expansion Moving away from purely focusing on baby related products Adding products for pregnant and post pregnant women Extending the age of children to be addressed to 6 years Curation Increased focus on Contribution Margin profitable products Reducing the current assortment from currently 50K products down to 40K by De-listing low volume brands (focus on Fashion & Toys) to reduce complexity De-listing of longtail low margin products Private Label Significantly reducing number of private label brands from ~5 down to 2 Darly for all FMCG products Max & Lilly for hardlines & fashion related products Reducing count of products from ~1.3K to 500 in order to get better terms due to higher volumes 19
New Pricing Tool: Up and running for DACH Gross Profit Margin Development: New Pricing Tool implemented 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% 4 weeks avg. before launch 4 weeks avg. after launch Goal Note: Gross Margin from Orders for DACH region. *excl. CW38, due to a diapers promotion negatively diluting the gross profit margin % as funded via backend terms. 20
Closing the remaining Gross Profit Margin % gap 21
Inventory – cleaning up the DACH inventory Note: Gross inventory value. 22
Strategy – extending customer lifecycle #2: MARKETING Supported by over 130,000 followers* on Facebook! * Combined number for windeln.de and windeln.ch, as of September 24, 2018 23
#2: Marketing – spending wisely Social Media Focus on influencer marketing, e.g. daddychannel Creating awareness for Nutrition category: fitmom.2018 „Familyblogs-Post der Woche“ Laser Focus Focus marketing only on Contribution Margin positive products Evaluate customer lifetime value Identify repeat drivers and move focus from a pure product level to basket level Drive cooperations with comparison pages Leverage Synergies Intensifying collaboration with Bebituts and our colleagues in Romania Outsourcing of repeat tasks, e.g. creation of graphics to Romania 24
Strategy – extending customer lifecycle #3: INNOVATION Supported by over 130,000 followers* on Facebook! * Combined number for windeln.de and windeln.ch, as of September 24, 2018 25
#3: Innovation – focus on the future Pregnancy App Linking a unique user experience to the regular windeln.de store Focusing on linking advise with conrete product recommendations Running deals in the pregnancy app B2B Business/Marketplace Expansion Evaluating new marketplaces, e.g. Ebay & Amazon Focus on CM2 positive products only Leveraging traffic, especially during peak (Q4) when our paid marketing has no effect App based tool incl. forecasting system for users Storchenbox 40% sold in less than 3 weeks Great reviews (5 stars in average) Increasing loyalty as customers show high repeat rates 26
The Pregnancy App - +350 reviews (4.7 stars) „Tip top, dank Suchmaschine schnell und übersichtliches „Toll Produkte und leicht zum Shoppen!“ bestellen!“ 30. Juni – joana87 Zwillinge 25. Juni – Bibiiso „Schnelle, unkomplizierte Handhabung! Ich bestell nur noch über die App! 15. Juli – sassi_maus „Top, teils sehr gute Angebote! Sehr schnelle Lieferung!“ Vor 1 Jahr – hira72 27
#3: Innovation – focus on the future Pregnancy App Linking a unique user experience to the regular windeln.de store Focusing on linking advise with conrete product recommendations Running deals in the pregnancy app B2B Business/Marketplace Expansion Evaluating new marketplaces, e.g. Ebay & Amazon Focus on CM2 positive products only Leveraging traffic, especially during peak (Q4) when our paid marketing has no effect App based tool incl. Forecasting system for users Storchenbox 40% sold in less than 3 weeks Great reviews (5 stars in average) Increasing loyalty as customers show high repeat rates 28
Storchenbox – creating loyal customers We reached ~40K customers since the launch of the Storchenbox 30% sold already, inline with the planned sales Coverage on Facebook and Instagram Great customer reviews (5 stars in average) The Storchenbox is generating customers we have not reached before 29
China – Julia-Caroline Schmidt 31
Introduction Julia-Caroline Schmidt, Head of China • 11 years of professional experience; focus on FMCG • Head of China Business at windeln.de since July 2016 • 4+ years Brand and Business Unit Manager August Storck KG, Singapore & China • 4+ years Group Manager L‘Oréal Switzerland • MSc in International Management 32
2018: windeln.de invests in expansion & growth projects Market developments China: Series of one-off effects Q4 2017: May – June, 2018: Q1 2019: China market: Temporary customs problem Projected go live of bonded Build up of leading to the delay of warehouse for excess supply of 8000+ parcels for more than windeln.com.cn & other milk powder four weeks impacting re- platforms purchasing rate 2017 2018 2019 Tmall Global Award 2018 Q1 2018: June 2018: Q3 2018: By Q2 2019: Winning prestigious Go live of Customer event in Germany Enlarge presence on leading Tmall Global Award permanent bonded showcasing windeln & Chinese cross-border e- for the „Mother & warehouse for Aptamil relaunch commerce platforms Baby“ category Tmall Global 33
Our Key Strength: windeln.de - a trusted German retailer with localized solutions Offerings in the Chinese market Achievements Present in social Launch Alipay Customer service Tmall Global in Vietnam Bonded warehouse Award 2018 media payment method $ Technology to Team China in Direct Express Launch China Tmall Global identify Chinese Munich (15 FTEs) Delivery UnionPay payment Award 2017 Customers method 中国 Honored Web-Shop in Server in China Shop on Tmall @Alibaba’s 18th Chinese Global birthday China App Entrance in Chinese market Certification agreement Office in Shanghai 34
Three types of Cross-Border E-Commerce consumers in China: windeln.de‘s focus is on two key groups Overseas shopper – only Overseas shopper – only Overseas products but price trust in foreign shops trust in individuals & delivery conscious • Haitao (to search overseas) • Daigou (buying on behalf of) • Consumers buying on Chinese • Typical customers on windeln.de • Needs a personal connection platforms web shop and trust • Focus on fast delivery and • Key focus: Germany‘s reputation attractive prices & close supplier relationships • Prefer BWH delivery over German warehouses 35
Moving from a baby food centered portfolio to a wider range of skincare, nutrition & luxury items 2017 Tmall Global Annual Consumers Report 36
Moving from a baby food centered portfolio to a wider range of skincare, nutrition & luxury items Category Evolution Category Mix 2017 11% 86% Food & Feeding Other Projected Category Mix 2019 14% 3% 1% 5% 77% Food&Feeding Drugstore/Beauty Fashion Nutrition Other 37
5 lucky customers and Key Opinion Leaders spending a week in Germany to explore windeln.de‘s world & partners CEO Livestream Nuk workshop Naty eco diapers Aptamil workshop Warehouse visit Venta factory 38
Engaging millions of potential customers through innovative cooperations with KOLs Visit of Chinese customers to Germany: KOL “Kanhai” updated daily our activities on her official Weibo* Overview of different posts: (views// likes // forwards // comments) Naty: 3,8mio // 859 // 741 // 251 CEO interview: 3,58mio // 739 // 555 // 184 Aptamil: 3,39mio // 680 // 616 // 167 Venta: 2,93mio // 1033 // 841 // 190 Nuk: 2,59mio // 842 // 725 // 176 Erdbär: 2,09mio // 716 // 562 // 171 Posts of last year’s KOL averaged around 50’000 views; KOL = Key Opinion Leader/ Influencer * Weibo = largest Chinese micro blogging service 39
Tmall Global and Kaola dominate the Chinese cross border e-commerce universe 2018 Q2 Cross-border e-commerce market share – B2C Others, 9.1% Daling, 0.5% Fengqu (SF), 0.9% Jumei Global, 1.9% Tmall Global, 29.1% Suning Global, 2.7% Little Redbook, 4.0% Amazon Overseas, 5.9% VIP Global, 9.7% Kaola, 22.6% JD Global, 13.7% Source: Analysis report. Data from GMV of China independent CBEC website and CBEC section of China e-commerce website (e.g. Tmall Global, JD Global), but not including Overseas website CBEC to China and Non-enterprise CBEC. Besides, GMV of imported goods through general import is not stripped. 40
Solid development Net Revenues on Tmall 3,500,000 Comments: 3,000,000 • Go live on permanent 2,500,000 bonded warehouse in June 2018 2,000,000 • Focus on cash conversion 1,500,000 cycle • Change of operating 1,000,000 partner July 2018 500,000 • Introduction of new categories ongoing 0 Aug Sep Okt Nov Dez Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 17 16 16 16 16 16 17 17 17 17 17 17 17 17 17 17 17 18 18 18 18 18 18 Net Revs 80,81 106,5 141,9 828,4 436,5 321,9 254,2 796,1 490,3 588,5 944,6 997,4 840,4 704,3 375,6 3,157 1,248 1,058 622,4 696,6 789,7 556,6 1,197 41
With bonded warehouses in mainland China shorten delivery time to max. 3 days 8-14 days Flight to China 5-9 days Local warehouse delivery from China (open to Tmall Global store, starting 2019 also for China shop) max 3 days 42
Referral program & App catering to specific Chinese demands Referral Program: China App: • New category tree for easy search • In-app live chat with customer service • Quick add to cart and easy product sharing 43
Growth opportunities beyond current setup Windeln and me Aptamil Relaunch • Successful event with 5 • First recipe change for guests visiting the Aptamil range in 15 Germany for years! one week • Improved formula and including 2 new design KOLs* • Launch date: • 2-3.8 million September 19 views for each with strong KOL post marketing push Fashionette New regions • Exciting cooperation • Entering with fashion opportunistically powerhouse new regions with fashionette to offer high birth rates for luxury handbags to selective products Chinese customers • Evaluation phase through web shop • Test phase planned in Q4 KOL= Key opinion leader/ spokes person 44
Bebitus – Erich Renfer
Introduction Erich Renfer, Head of Bebitus • Since July 2018 Head of Spain, Portugal and France at windeln.de SE • Since May 2016: Managing Director of windeln.ch, Deputy Managing Director windeln.de Topics at windeln.de SE: • Integration of the Swiss operations in HQ Munich • Consolidation of DE & CH Channel organizations to DACH-Team • Migration Swiss shops to shop platform 2.0 • 6+ years of Digital Business and E-Commerce experience • Master of Science in Business Administration 47
Very attractive market environment but competitive in multi-channel area Competitors Spain: Population: ~46.7 million Birth per 1000 Capita: 8.4 E-Commerce volume: € 15 billion E-Commerce volume baby and toys: € 600 million Online Portugal: Population: ~10.3 million Birth per 1000 Capita: 8.4 Multi- E-Commerce volume: € 2.7 billion channel E-Commerce volume baby and toys: € 171 million France: Population: ~67.2 million Offline Birth per 1000 Capita: 11.4 E-Commerce volume: € 44.8 billion E-Commerce volume baby and toys: € 1.6 billion Ine.es, ine.pt, insee.fr, statista.com 48
Focus on contribution margin, SG&A and cash flow – also at Bebitus Q2 2018 WDL group CN DE CH SP PT FR Revenues € 23.1m € 11.7m € 4.4m € 1.5m € 3.5m € 0.5m € 1.4m Avg. order value € 90 Non-Consumables 50% # Orders per Cust. 2.2x Gross Profit Margin 24.0% Contribution Margin (0.2)% • Profitability • New channels • Product assortment review • Product assortment review Focus over growth • non- • Category extension • Category extension areas • Pricing consumables • Customer acq. & retention • Customer acq. & retention • Organizational structure • Cost optimization / centralization Legend: Other SG&A € (5.8)m • Organizational structure • Process optimization and automatization € (5.9)m Adj. EBIT Below Approx. Above (24.9)% WDL group WDL group WDL group average average average ~€ (4)m; • Net working capital management Cash Flow liquidity • Financing (Current) € 12m 49
Focus on contribution margin, SG&A and cash flow – also at Bebitus Q2 2018 SP PT FR Revenues € 3.5m € 0.5m € 1.4m Avg. order value Non-Consumables 50% >50% # Orders per Cust. Gross Profit Margin Contribution Margin Legend: • Product assortment review Focus • Category extension areas • Customer acquisition & retention Below Approx. Above • Cost optimization / centralization WDL WDL WDL group group group average average average 50
Bebitus timeline – transformation since integration of Bebitus in October 2017 2019 July 2015: October 2017: • New communication strategy windeln.de Integration of Bebitus acquisiton of • Development of new and Bebitus profitable product portfolio • Launch pregnancy App 2015 2016 2017 2018 2019 August 2015: 2018: Launch of • New Head of Bebitus bebitus.fr and • Bebitus Strategy 2.0 and bebitus.pt organizational streamlining • Reduction of Marketing-Budget • Product portfolio restructuring 51
Significant improvements since beginning of the year Cost-efficiency Process-efficiency • Substantial reduction of SG&A costs of 40% • Integration of standardized purchase and (Q1/2018 vs. Q3/2018) listing process • Finance, Operations, Product Data fully • Implementation of a new campaign and centralized promotion framework • Cut of marketing expenses by approx. 40% • Transparency on accountabilities (Q1/2018 vs. Q3/2018) • Inventory reduction of approx. EUR 950k within the last 6 months Profitability • Promotion Blacklist for low contributors • Delisting of loss leading categories & products • Bundle-Strategy of products with a low contribution margin • Paid-Channel optimization based on contribution margin after marketing expenses 52
Changing and extending the life-cycle: from recurring to become relevant in the early days of pregnancy Recurring categories remain Non-Consumables categories Extension of customer life- important traffic drivers driving profitable growth cycle • Shift to high margin products within • Investment in new strategic • Launch of specific categories to low margin categories categories extend the customer life-cycle from 3 years to 6 years. • Additional marketing funding of • Furniture (e.g. convertible cradles suppliers & nursey, high chairs, safety) • Fashion • Focus mainly in non-paid channels • Gear (e.g. Bicycle trailers & bike • Toys (e.g. bike & tricycles, seats) outdoor, learning) 100% 20 90% 18 80% 16 70% 14 60% 12 Non-Consumables 50% 10 Consumables 40% 8 Gross Margin from Orders in % 30% 6 20% 4 10% 2 0% 0 Strategy 1.0 Strategy 2.0 53
We are helping families from the early journey onwards: an understanding sparring partner for every moment Perception Content & Guides Communication • Reliable and competent • Entertaining but low quality • Short term promotion partner content • Focus in paid-channels • Expert in diapers & food • Duplicated content and • No personalization Today • Highly driven by product listings promotions in consumables categories • Sparring partner of the • High-quality content • Distinction of category and family • State-of-the-Art landing user needs • pages • Differentiation between Future Relevant products for the whole family • Advices and assistance campaign- & promotion- • Vital community everywhere and anytime Management • Clear non-paid strategy • Personalized 54
Sharing knowledge and experience across units and functions: Strategic projects Magazine & Pregnancy App Pricing-Tool Content & Graphics 55
Update on Selected Financial Topics - Dr. Nikolaus Weinberger
Financial perspective on the company – focus on contribution margin, SG&A and cash flow Q2 2018 WDL group CN DE CH SP PT FR Revenues € 23.1m € 11.7m € 4.4m € 1.5m € 3.5m € 0.5m € 1.4m Avg. Order Value € 90 Non-Consumables 50% # Orders per Cust. 2.2x Gross Profit Margin 24.0% Contribution Margin (0.2)% • Profitability • New channels • Product assortment review • Product assortment review Focus over growth • non- • Category extension • Category extension Areas • Assortment consumables • Customer acq. & retention • Customer acq. & retention • Pricing • Organizational structure • Cost optimization / centralization Legend: Other SG&A € (5.8)m • Organizational structure • Process optimization and automatization € (5.9)m Adj. EBIT Below Approx. Above (24.9)% WDL group WDL group WDL group average average average ~€ (4)m, • Net working capital management Cash Flow liquidity • Financing (current) € ~13m 58
SG&A expenses - significant decrease after lowering of headcount Adj. Selling, General & Administrative costs Measures taken so far In EUR million 8.6 7.9 8.1 7.7 7.7 7.2 7.1 6.9 6.5 • Reduction of senior management 5.8 / mgmt. board • Integration of Bebitus • Divestiture of Feedo Q1/16 Q2/16 Q3/16 Q4/16 Q1/17 Q2/17 Q3/17 Q4/17 Q1/18 Q2/18 Q3/18 • Outsourcing customer service • Simplification of organizational Number of active Full Time Equivalent (FTE) Employees* structure • Build-up IT capabilities in Sibiu 446 387 219 Dec 16 Dec 17 Aug 18 59 * Currently, 14 FTE employees are in parental leave or absent because of long-term illness
Net working capital – significant inventory reduction over the last months Inventory (EUR million) 27.7 26.4 20.3 20.2 19.7 19.2 19.2 17.8 16.9 12.9 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 Sep-18 Q3 closing ongoing Days inventory (DIO) 80 90 59 47 49 46 53 45 71 65 Accrued advertising revenues + vendors with credit balance 1.5 2.7 2.8 3.0 2.1 2.6 2.6 3.9 7.2 1.8 (EUR m) Net Working Capital 11.9 15.7 6.1 8.0 6.6 7.5 11.3 10.6 19.1 9.2 (EUR million) as % of LTM revenues 6.5% 8.3% 3.1% 4.2% 3.5% 3.9% 5.8% 5.7% 10.9% 6.1% Note: Net Working Capital (NWC) defined as inventories, prepayments, trade receivables, accrued advertising subsidies, vendors with credit balance minus trade payables and deferred revenues. 60
Cash Flow Adj. EBIT and cash outflow by quarter – clear reduction in cash outflow in 2018 Adjusted EBIT and Cash outflow1) EUR million Q1 '16 Q2 '16 Q3 '16 (2) Q4 '16 Q1 '17 Q2 '17 Q3 '17 Q4 '17 Q1 '18 Q2 '18 Q3 '18 4.0 Cash Outflow 2016: Cash Outflow 2017: Cash Outflow Q1-Q3 2018: 2.7 EUR -41.6m EUR -30.0m EUR -12.7m 2.0 (incl. EUR 5.2m cap. increase) 0.0 Q3 closing -2.0 -1.5 -4.0 -4.1 -4.9 -5.2 -6.0 -5.4 -5.8 -5.9 -6.3 -6.3 -6.3 -6.5 -6.6 Net Liquidity1) -8.0 -7.4 -7.3-7.5 Higher EUR 13m inventory 30-Sep plus Pre-stocking levels for EUR 0.4m -10.0 China BWH additional deferred -9.8 bonded warehouse -10.0 and & Bebitus plus cash purchase earn-out payments outstanding price -12.0 -11.3 mktg. -11.3 -11.6 Feedo Closure of rebates Shopping suppliers Adj. EBIT Cash outflow Club 1) Includes cash and cash equivalents, time deposits and restricted cash (excluding drawn financing). 2) Excluding inventory reduction of approx. EUR 8.6million related to closure of shopping club Note: Excludes Feedo from Q1 2018 onwards. 61
Adj. EBIT break-even targeted for early 2019 – three drivers Status Quo Early 2019 China • Adj. EBIT business ~ EUR (4) million European Adjusted • Cash business EBIT available break-even EUR 13 million SG&A cost savings Further positive New leadership, IMF Product relaunch, Leavers until impact from already Assortment review, Referral program, Product break-even implemented cost Category extension, diversification measures App, Pricing tool Continous Assess B2B, Private Bonded Warehouse, Leavers improvement in label 2.0, Central Channel extension, beyond organization and warehouse Assess new regions processes 62
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