WE DON'T JUST MANAGE WE ENHANCE - KW Property Management & Consulting
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WE DON’T JUST MANAGE
WE ENHANCE
At KW PROPERTY MANAGEMENT & CONSULTING (KWPMC),
our team of professionals goes above and beyond the scope
of property management.
We provide full-scale property management services to
homeowner associations and condominium boards—
working to maximize property values and create inspired lifestyles for
residents to enjoy. Our comprehensive approach includes operations,
finance, administration and concierge community services.
We offer unparalleled levels of service and expertise,
with a focus on building long-lasting relationships with associations
and boards of directors who share our vision and
commitment to excellence.
ABOUT US
Our company exceeds the standards of everyday property management
WE ENHANCE RELATIONSHIPS by mastering the approach to exceptional hospitality, customer service,
maintenance and accounting.
ABOUT US
Who we are. “KWPMC is a valued partner of
Founded by CPAs Paul Kaplan and Robert White in 2004, Miami-based KWPMC has fast Swire Properties. Their wide range
become an industry leader in each region the company operates, with more than 1,900 of expertise in high-end customer
employees based in eight offices across Florida and the Bahamas. From upscale service and management provides
high-rises to stately HOAs and garden-style condominiums, we take pride in the diversity of
properties we serve and our ability to meet the unique needs of more than 90,000 units.
the best experience for our
residents at RISE and REACH.”
Our mission. Regina Lacayo
Senior Public Relations Manager
To provide the highest quality property management services Brickell City Center
including exceptional accounting, knowledge-based maintenance and
dedication to superior customer service and hospitality.
The strength and competence of our management teams consistently sets us apart from
others. Each member comes highly qualified, is exclusively trained on all aspects of service,
and with a strong emphasis on fiscal responsibility.
We’re expanding our portfolio in
Our core values. Southwest, Central and North Florida
The principles that we follow, the professionalism of how we treat others, KWPMC has been growing by leaps and bounds
and the way we do business all add up to GREAT. throughout Florida. In the Naples-Fort Myers
market, we now manage over 25,000 units across
Greet everyone (Cortesía) over 50 communities, including prestigious
locations such as Naples Reserve, Moody River
Respect (Respeto)
Estates, Village Walk of Naples, Ariel, Admiralty
Empowerment (Empoderamiento) Point and Azure. In Central Florida, we now have
Accountability (Responsabilidad) a prominent presence in Orlando in Lake Eola,
Trustworthy & Transparent (Confiabilidad y Transparencia) and in Downtown St. Petersburg. We’re proud to
be expanding in these regions and continuing to
grow our local teams in each market.
ABOUT US
Our team.
We bring together experienced CPAs, a seasoned management team, Katalina Cruz
CPA, LCAM | Managing Director of Operations
licensed and experienced association managers, maintenance professionals and hospitality experts,
who handle it all with finesse and confidence. We are responsive at the highest level, Katalina heads the consulting division of KWPMC. Prior to joining the firm, she was
with Ernst & Young providing audit services to clients in industries that included
hands-on and ready to tailor our expertise to your needs. real estate, government and generic pharmaceuticals. She began her career as an
auditor with Arthur Andersen.
Katalina earned her Master in Business Administration and Bachelor in Accounting
from Florida International University. Her professional memberships include the
American Institute of Certified Public Accountants and the Florida Institute of
Certified Public Accountants.
Robert White
CPA, LCAM | Managing Director
Robert White co-founded KWPMC with Paul Kaplan in 2004, and together they have
enjoyed success building relationships with associations through Florida, the East Coast
and the Bahamas. He has also served as a project manager on numerous successful
Trycia Arencibia
Florida real estate transactions, including condo conversions totally more than 1,000 CPA, LCAM | Managing Director, Department of Finance and Technology
units. He has served as a receiver on residential assets in key markets throughout Florida.
Trycia manages the finance and technology department as well as the corporate office, and
Previously he was an accountant at Campos & Stratis, an international accounting firm ensures that all clients receive accurate, dependable and timely financial reporting. She also
specializing in litigation and insurance support, and at Berkowitz Dick Pollack & Brant, meets with board members of communities to help clients thoroughly understand the financial
where he focused on accounting and auditing services. Robert received his Master of reports provided, and plays an integral role in the implementation and operation of the firm’s
Science in Taxation and his Bachelor of Business Administration from the University of diverse software portfolio. Prior to joining KWPMC in 2005, Trycia was an auditor with the
Miami. He is a member of the American Institute of Certified Public Accountants and the accounting firm of Berkowitz Dick Pollack & Brant. She received her Master of Accounting and
Florida Institute of Certified Public Accountants. Bachelor in Accounting from Florida International University.
Paul Kaplan
CPA, LCAM | Managing Director
Sandra Bennett
Paul Kaplan co-founded KWPMC with Robert White in 2004, and together they have enjoyed
CPA, LCAM | Executive Director
success offering property management, accounting services and consulting for real estate
assets throughout Florida, the East Coast and the Bahamas. Paul has also been a general Sandy has been a Certified Public Accountant in the State of Florida since 1984. Prior
partner and project manger on numerous successful Florida real estate transactions, including to joining KWPMC in 2012, she was the accounting and audit partner at Bennett &
condo conversions totally more than 1000 units and office conversions totally more than 100,000 Bennett, CPAs, PA. She has been a member of the Florida Institute of Certified Public
square feet. In addition, he has been a receiver or monitor on both residential and commercial Accountants, American Institute of Certified Public Accountants, American Woman’s
assets throughout Florida. Society of Certified Public Accountants and Community Associations Institute. She is
a member of the Common Interest Realty Association (CIRA) Committee for Florida
Prior to founding KWPMC, he was with Berkowitz Dick Pollack & Brant as an auditor. He began
Institute of Certified Public Accounts and has served on their CIRA Section Steering
his career with Arthur Andersen, the international accounting and consulting firm. Paul received
Committee, Resource Council and Conference Planning Committee.
his MBA from The University of Miami and his Bachelor of Business Administration from Tulane
University. He is a member of the American Institute of Certified Public Accountants and the
Florida Institute of Certified Public Accountants.
ABOUT US
Roxana Dorigo Bruce L. Masia
CPA, LCAM | Executive Director LCAM | Regional Vice President
Roxana is the Director of Association Finance for the Community Association Bruce is the Regional Vice President for the Southeast Region. He leads a team of district
Management Division at KWPMC. She oversees all the accounting departments that managers and a workforce of over 400 employees. Bruce plays a pivotal role in KWPMC’s
account for and report on the financial information for condominium and homeowner continuing education program. He developed and continues to run programs for the further
associations. Roxana is also involved in the company’s Community Service advancement of key building personnel. Prior to joining KWPMC, he spent 12 years as the Vice
Committee to support organizations that assist the needy in the states where KWPMC President of Operations with Shelby Homes, one of the largest independent builders in South
provides management services. Her background includes positions as controller for Florida. He graduated with a business degree from Buffalo State College in New York and while
financial, restaurant and import/export firms, and she began her professional career living in Manhattan, he worked in commercial and residential real estate for over 14 years.
with KMPG LLP. Roxana earned her Master in Business Administration and Bachelor in
Accounting from the University of Miami. She is a member of the Florida Institute of
Certified Public Accountants.
Tim O’Keefe Zuly Maribona
Executive Director LCAM | Senior Vice President
Tim has more than 25 years of senior leadership positions providing inspiration and direction to Zuly heads up the company’s Region 2 office, headquartered in Bonita Springs.
growing companies. He was owner and President of Right Choice Services, a marketing services This region includes the Naples-Ft. Myers area to Greater Tampa, Orlando and
company that he sold to FirstService Corporation in 2002. Tim then served as the Senior Vice Jacksonville. She has been integral in the growth of the region over the past year,
President of the company’s supply chain management division. In 2009, Tim became the CEO of and continues to focus on team member growth and development, customer
the Continental Group, a Florida property management company and then the Regional President service, client retention and professional process management. She joined KWPMC
of FirstService Residential’s Southeast Division. In his role with KWPMC, Tim is responsible for the in 2008 as a Community Association Manager, and was promoted to Regional
company’s strategic growth, emerging markets and client relationships. Tim believes that every Manager in 2011. Zuly holds an Associates in Arts in Business Administration from
problem has a solution as long as all parties want to reach a resolution. Tim helps KWPMC clients Miami-Dade College, and a Florida Mortgage Broker’s License.
find solutions to problems. He received his Bachelor of Administration degree from Rhodes College
in Memphis, Tennessee and his Master in Business Administration from the University of Memphis.
Frank Simone Alexander Martin
General Counsel LCAM | Regional Vice President
In his role as Regional Vice President, Alex oversees district, property and general managers
Frank Simone is an experienced transactional and litigation attorney who is also a
and works with developers and association board members on the strategic direction of
Certified Financial Planner. A graduate of St. Thomas University School of Law, Simone
properties in KWPMC’s vast portfolio. Alex brings nearly two decades of hospitality industry
has been licensed to practice in Florida for more than 20 years. Simone’s specialty
experience to KWMPC and he is instrumental in recruiting talented professionals for the
areas include banking law, corporate law, commercial litigation, appellate litigation
company’s Hospitality Luxury Services division. Martin’s extensive hospitality experience includes
and trust and estate planning. He has appeared on local news (ABC, NBC, FOX, and
over 10 years at Ritz-Carlton and director of residential services at St. Regis Bal Harbour Resort.
CBS) and on national news programs providing insight on legal matters.
He has managed more than 300 ultra-luxury residential and condo-hotel units valued at more
than $1 billion. Martin earned a bachelor’s degree in business administration from Universidad
Simon Bolivar in Venezuela.
ABOUT US
Suzette Diaz Rick Dingle
Director of Human Resources LCAM | Regional Vice President
Suzette Diaz oversees the human resources department at KWPMC, and has been A licensed community association manager, Rick Dingle is responsible for overseeing
with the company since 2007. She began her career in human resources working for a team of district, property and general managers that work alongside developers and
a mortgage loan company in Atlanta, GA. Suzette received her Bachelor of Arts in association boards in KWPMC’s portfolio.
International Relations from Florida International University. Suzette is a member of the
Prior to joining the KWPMC team, Dingle was Chief Operating Officer of a Fort Lauderdale-
Society for Human Resource Management (SHRM).
based parking management company, where he was responsible for the operational
oversight of 50 community associations’ parking enforcement. He also brings valuable
experience managing business aspects for more than 200 community associations, and
associations with multimillion dollar budgets. In addition, he maintained client relations,
cross trained staff in marketing, sales, human resources, and IT, and enforced rules and
regulations.
Paul Hemmert
Regional Vice President Kolman Kenigsberg
As Regional Vice President, Paul oversees the KWPMC portfolio of clients in the Tampa/ CA, CFE | Director of Litigation Support and Fiduciary Services
St. Petersburg, Orlando and Jacksonville markets. Paul has over 25 years of experience
Prior to joining KWPMC in 2010, Kolman worked for a leading national forensic accounting and
in both sales and operations where he held several Senior Leadership positions with his
litigation support firm providing operational reviews and consulting as well as litigation support
most recent role as the Senior Vice President of Operations for Advantage Rent-A-Car.
engagements. Throughout his career that spans more than 30 years, Kolman has provided
Prior to that, Paul was with KWPMC, serving as the Business Development Manager for the
forensic and consulting services to federal and state agencies, numerous law firms and
Orlando and Tampa Markets. He also served as the Regional Vice President for AIMCO
private companies.
managing over fifty apartment communities with over 24,000 units across four states. In
addition, Paul also served as the Senior Vice President for National and Alamo Rent A Car Kolman received his Chartered Accountant license through the Canadian Institute of Chartered
as well as the President for all Canadian Operations. Paul received his Bachelor of Arts Accountants from McGill University in Montreal, Canada. He is a member of the Association of
degree in Business Administration from Barry University. Certified Fraud Examiners, National Association of Certified Valuation Analysts, American Institute
of Certified Public Accountants, Florida Institute of Certified Public Accountants, Turnaround
Management Association, and Bankruptcy Bar Association of Southern District of Florida.
Andy Kalikas
Regional Vice President
As a Regional Vice President, Andy brings his unique skillsets and talents to the teams of District,
Property and General Managers in the KWPMC Naples and Ft. Myers markets. He also works
alongside developers and association boards, using his extensive luxury hospitality background
“We have built a dynamic and engaged management team
which is a true differentiator for the property management environment in Southwest Florida.
With over 20 years of experience in the hospitality industry, Andy has held several Senior
that cares deeply about our customers and staff.
Leadership positions. Most recently, he oversaw three luxury communities as a Vice President
of Operations for Compass Group. Prior to that, Andy was a Hotel Manager for the iconic luxury
This personal approach is felt daily by our customers and
brand, The Ritz-Carlton, Bachelor Gulch hotel in Colorado, where he was responsible for The
Residences, room operations, five restaurants, facility management and the spa. Prior to joining
they appreciate the team’s attention to detail.”
The Ritz-Carlton Bachelor Gulch, Andy managed the Food and Beverage operations of Forbes -Paul Kaplan, Co-Founder and Managing Partner
5-Star, The Ritz-Carlton, Dove Mountain. He joined The Ritz-Carlton Hotels from Starwood Hotels
& Resorts. Andy received his education from Dublin Institute of Technology where he graduated
with Bachelor of Arts in Hospitality Management.
SERVICES
From luxury high-rise buildings to mid-rise and garden-style condominiums to
townhome communities and homeowner associations, we create a custom designed
WE ENHANCE PROPERTY VALUE program for your community. This tailor-made approach combines our expertise,
specialized skills, and exceptional industry knowledge to suit your specific needs.
SERVICES
The KWPMC edge. These pillars distinguish our company and enhance the services Independence
we deliver to each and every property. How can we best help you? In today’s marketplace, some of the many growing problems surface when management
companies find themselves not independent from the property when making a decision
that financially impacts the association. KWPMC takes pride in not owning or having any
kind of financial affiliation with the companies used in their vendor network, putting their
We bring our knowledge and experience managing properties of all clients’ best financial interest at hand.
ages to more than 90,000 units throughout Florida and the Bahamas.
We provide every association with a preventive maintenance program
that guides our team through daily, weekly and monthly procedures that Education & Training
Maintenance &
preserve the life of the property and its assets. We go the extra mile to ensure increased professionalism through continuing education
Operations
so the highest level of service can be rendered to its managed properties. The company
actively encourages its employees to obtain higher designations through external
organizations such as Community Association Institute (CAI) and Building Owners and
Our accounting department is the best in the industry.
Managers Association (BOMA).
With more than a dozen CPAs on staff, internal controls are put into place,
and we conduct second reviews on every financial statement, meet
regularly with boards of directors and conduct comprehensive review and
Strong Accounting Value Optimization
analysis of association budgets.
Knowledge and Support To ensure that associations get the most value from their vendors, we analyze all
contracts to ascertain maximum services and best pricing, through cost comparisons
with other similar properties in the area. Our clients also enjoy cost savings as a result of
our relationships with multiple national accounts.
Our in-house hospitality program was developed based on training in
The Ritz-Carlton Gold Standards. This commitment to customer service
excellence together with our in-depth knowledge of the condominium
Hospitality & market created the foundation for our Signature Services program.
Customer Services Awards and Recognition
KWPMC is proud to be the most highly recognized privately-held residential property
management company in the State of Florida. As an organization we strive to be
a place where our people can thrive. With a focus on service excellence, career
We work in a paperless environment for accounting and operations, and development, and well-being, KWPMC hires team members who are among the
all systems are accessible 24/7. Our interactive app enables residents, best and brightest in the industry. Our culture is about inclusion, collaboration,
property managers, board members, maintenance personnel and security high-performance, and opportunity, and we are proud to be recognized by so many
staff to manage all aspects of daily life. incredible organizations and publications as a great place to work and grow.
Technology
SERVICES
From luxury high-rise buildings to mid-rise
and garden style condominiums to townhome CUSTOMIZED COMMUNITY
MANAGEMENT
communities to homeowner associations, we create
We enhance performance.
a custom designed program for your community. We understand the complexities of working with
associations, boards and homeowners, and deliver
This tailor-made approach combines our expertise, innovative solutions that are uniquely tailored to each
specialized skills, and exceptional industry knowledge property. The properties that we manage are beautiful
to live in and exceptionally well-maintained with lifestyle
to suit your specific needs & allows us to deliver services far beyond expectations. We are one of the
largest property management companies in Florida with a
unparalleled community management services. dedicated team of hospitality experts to train your staff and
deliver an exceptional lifestyle for your community.
CREATING AND SUSTAINING VALUE
We enhance operations.
It’s the details that matter. Regardless of the age of your property,
90,000 225 1,900
we have the processes, systems and staffing in place to enhance
its presence and appearance.. We set priorities to build successful
Number of Units Community Associations Employees action plans, job descriptions, curb appeal checklists and
maintenance plans, always with an eye to value optimization,
to ensure that every dollar is spent wisely. From the smallest
landscaping detail to the largest maintenance emergency, you
can rest assured that our staff and those with whom we contract
will respond immediately, professionally and courteously to the
needs of clients and residents alike.SERVICES
HOSPITALITY CONCIERGE SERVICES
We enhance convenience. DEVELOPER & INVESTOR SERVICES
From elite comforts to the simplest day-to-day needs, our We enhance your bottom line.
lifestyle concierge services understand that for your residents,
Protecting, maintaining and enhancing your property
time is often the most precious commodity. Allow us to source
value is our priority. From the pre-closing process of
expert help from housekeepers to catering firms, assist with
the development process to your first sale and through
grocery shopping, online food deliveries, event planning and
transition, we bring together our collective experience to
much more. We believe that hospitality is a top priority, and that
create great communities. Using the developer’s vision, our
your residents be treated like long-term guests of a quality hotel.
customized services include financial review/preparation
Resort-style services, personalized and attentive interaction and
of budgets, governing document review, establishing
an impeccable attention to detail all contribute to welcoming
association rules and regulations, assistance with vendor
environments, where people enjoy living. Let us create a
contracts and much more.
customized solution for your community and its residents.
The possibilities are limitless.
TECHNOLOGY TOOLS RECEIVERSHIP SERVICES
We enhance community through We enhance your assets.
connectivity. We have a strong team of professionals versed in fiduciary
responsibility. Our expert accountants may be appointed
Our technology software and support systems can be
as receivers to oversee the successful execution of turning
game-changers for your community. From an intuitive,
around a property or business and stabilizing the income of the
interactive association website to the ease of online
entity. Our team has a keen understanding of the receivership
payments, automated notifications, handling service
processing, focusing our efforts on taking quick control of the
requests, even tracking package delivery, our technology
entity, preserving it and maintaining the flow of income. Well-
solutions give you real-time insight that streamlines
established checklists and controls are used to ensure full
operations and gives residents peace-of-mind.
compliance with the court order.AMENITY MANAGEMENT
& LIFESTYLE ACTIVITIES:
FOOD & BEVERAGE
We enhance lifestyle.
We enhance the experience.
KWMPC fosters a strong sense of community among residents
KWPMC offers a full range of food & beverage services
through a landmark resort program that ensures your amenities
to enhance the lifestyle your residents enjoy and fuel
are world-class and readily available. We have experience
their enjoyment of each and every day. Whether relaxing
managing amenities such as clubhouses, tennis centers, spa
poolside, dining with family and friends, or commemorating
operations, hair & nail salons, and marinas. Our impeccable
a special occasion, expect exceptional service delivered
attention to detail and commitment to treating residents like
with a true touch of class. Our full-service programs
guests at a five-star resort make KWMPC the right choice for
focus on creativity and professionalism and include daily
embracing the finer things in life.
culinary operations, customized menus, poolside dining and
cocktails, as well as elegant clubhouse dining - all while
To enhance the lifestyle of residents using these amenities, our
strictly adhering to health and safety guidelines.
Lifestyle Concierge Services Team work to foster new friendships
and enhance the health and happiness of residents every day.
Our team works on planning and hosting daily activities from
large special events, to daily fitness classes and workshops.
These include:
– Wine tastings
“It has been an incredibly humbling experience
– Block parties
– Special fitness and yoga classes watching KWPMC grow over the years and to know that
– Nutritional classes we have been able to continuously offer expanded services
– Art class/shows
– And more
and innovative solutions to our customers.
The diversity of our product offerings will undoubtedly
Additionally, your on-property team will be there to handle each
continue to meet the ever-expanding needs of the
and every daily request, large or small, including housekeeping,
grocery shopping, catering, online food deliveries, event communities we serve.”
planning and much more.
-Robert White, Co-Founder and Managing PartnerRESIDENT PORTAL
WE ENHANCE COMMUNICATION Convenience is key. That’s why we offer owners a resident portal that offers
easy online access, so they can make the most of their home and community.CAREERS
We’re strong. We’re growing. And we’re looking for talent.
WE ENHANCE OPPORTUNITIES Come join our responsive and results-driven team.
To see our latest job postings, go to kwpmc.com/careersNEWS
WE ENHANCE THE INDUSTRY We aim for excellence and take great pride in everything we do.
It’s why we’re a recognized leader in our field.CONTACT US
We’re a leader in major markets throughout Florida. But you will also find us along the
East Coast and beyond. Experience our expansive and growing list of properties
and discover the range and diversity of our clients.
Miami/Dade SW Florida/Naples Broward/Ft Lauderdale
Miami-Dade Office
8200 NW 33rd Street, Suite 300
Miami, FL 33122
T: (305) 476-9188 F: (305) 476-9187
Toll Free: (800) 514-5770
SW Florida/Naples Office Tampa/St. Petersburg Office
3365 Woods Edge Circle, Suite 102 2963 Gulf to Bay Boulevard, Suite 265
Bonita Springs, FL 34134 Clearwater, FL 33759
T: (239) 495-3428 T: (813) 448-3981
F: (239) 495-6292 F: (727) 253-4949
WE DON’T JUST MANAGE
Broward/Ft. Lauderdale Office Orlando Office
13794 NW 4th Street, Suite 208 5401 S Kirkman Road WE ENHANCE
Ft. Lauderdale, FL 33325 Orlando, FL 32819 Palm Beach Tampa/St. Petersburg
T: (954) 933-5644 T: (407) 203-7758
F: (954) 933-5654 F: (407) 203-7759
Palm Beach Office Jacksonville Office
1645 Palm Beach Lakes Boulevard, Suite 570 673-B Kingsley Avenue
West Palm Beach, FL 33401 Orange Park, FL 32073
T: (561) 332-1360 T: (904) 524-1128
F: (561) 332-1359 F: (786) 363-0345
Bahamas Office
Bimini Bay Homeowners Association
P.O. Box 024009
Bimini, Bahamas
T: (305) 476-9188
F: (305) 476-9187
Orlando Jacksonville BahamasCONTACT US
LET US ENHANCE YOUR PROPERTY
Get in touch, and let us know how we can be of service.
kwpmc.com/contact-us
To get a proposal for your community, go to
kwpmc.com/property-management-pricing-proposal
Corporate Headquarters
8200 NW 33rd Street, Suite 300
Miami, FL 33122
T: (305) 476-9188 F: (305) 476-9187
Toll Free: (800) 514-5770
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