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Genevieve Puccinelli Alex Hegedus Rodney Jacobs Becky Evans
gpuccinelli@sensitech.com Alex.Hegedus@WQSCC.com Rodney.Jacobs@Wendys.com Becky.Evans@WQSCC.com
978-810-2873 614-764-3543 614-743-6295 614-764-6775
Why Have a Webinar?
Introduction/Background
Sensitech
Wendy’s Quality Assurance
2
2019 Alarmed Loads
350 306
300
249
237
250 211
200 152 152
137
123
150
69
100
43
50 31 47 47 51 52
43 23 45 42 39
31 37 31
50
0
Low Alarms High Alarms
3
Alarmed Loads by
Product Type
Product Total Shipments High Alarm Count High Alarm % Low Alarm Count Low Alarm %
French Fries 15008 544 4% - -
Frozen Poultry 16190 359 2% - -
Fresh Ground Beef 8495 184 2% 20 0%
Lettuce 2563 99 4% 10 0%
Fresh Cut Produce 2102 88 4% 43 2%
Frosty Mix 3791 80 2% 120 3%
Sauces - Fresh 1873 71 4% 61 3%
Fresh Fruit 2747 66 2% 9 0
Cheese 1446 58 4% 177 12%
Frozen Produce 476 57 12% - -
Bacon 1815 47 3% 25 1%
Bakery 281 33 12% - -
Chili - Frozen 801 25 3% - -
Creamer 830 21 3% 40 0.05
Sauces - Frozen 530 6 1% - -
Frozen Fish 33 3 9% - -
Coffee 5 1 20% 0 0%
Sauces - Dry 248 1 0% 0 0%
Overall 59234 1743 3% 505 1%
4
Wendy’s/QSCC Supply Chain
Customer
Plant
Forward
Warehouse
Distributor
5
Shippers
Primary Responsibilities
1. Ensure that product is at the proper temperature at
time of loading
2. Make a rigorous inspection of the trailer (reject
when appropriate)
3. Manage the loading process
4. Enter accurate data onto the monitor
5. Place the device properly on the last pallet
6. Insist that the driver view the loading and verify
product temperature
6
Carriers
Primary Responsibilities
1. Be on the dock during loading and unloading and verify
loading procedures and product temperatures.
2. Keep close track of the trailer temperature during
transit.
3. Be on the unloading dock to verify load condition and
product temperatures.
7
Distribution Centers
Primary Responsibilities
1. Verify product temperature upon arrival
2. Document, any problems
3. Take pictures as soon as a problem is identified
4. Note any trailer issues such as torn or missing chutes
5. Fill out a Potentially Abused Load form if you have any
temperature issues
6. Turn off the monitor immediately
7. Download the information
8
Sensitech
Wendy’s and QSCC work closely with
Sensitech to help monitor
temperature sensitive product while
in transit, and to provide technical
support for Cold Chain issues.
10
4 Steps for Successful Shipments
Cool product properly before loading. (probe thermometer)
Prepare trailer properly. (visual inspection)
In good repair
Clean
Programmed with proper set-points and reefer mode
Precooled
Load trailer properly. (visual inspection)
Do not block return air vent
Pallet height should not exceed redline or interfere with chute
Leave space between pallets and the trailer walls
Load locks in place if needed
Mount TempTale properly
Maintain proper temperature during shipment. (TempTales)
© 2020 Carrier. All Rights Reserved. A Carrier Company11 Step 1: Cool Product Properly Before Loading © 2020 Carrier. All Rights Reserved. A Carrier Company
12
Step 2: Prepare the Trailer Properly
Continuous mode is
required by Wendy’s
QA for Fruit & Lettuce
© 2020 Carrier. All Rights Reserved. A Carrier Company13 Step 3: Load the Trailer Properly © 2020 Carrier. All Rights Reserved. A Carrier Company
14 Backhaul © 2020 Carrier. All Rights Reserved. A Carrier Company
15 Heat Map Distribution Centers © 2020 Carrier. All Rights Reserved. A Carrier Company
16
4 Steps Training Video
https://www.sensitech.com/en/videos/four-steps-video
Register on Website
Required Viewers of Training Video:
• QA Managers
• Warehouse Managers
• Loaders
• Forward Warehouse Personnel
• Transportation Personnel
• Carrier Companies
• DC Personnel
• Receivers
• Backhaul drivers
© 2020 Carrier. All Rights Reserved. A Carrier Company17
Responsibilities
Supplier
1. Shipment Creation 2. Monitor Activation 3. Monitor Placement
Press and hold the green start button
Confirm the Unit On top of the last
Accuracyis is Activated! Wendy’s Pallet
Key!
© 2020 Carrier. All Rights Reserved. A Carrier Company18 Responsibilities Supplier © 2020 Carrier. All Rights Reserved. A Carrier Company
19
Responsibilities
Supplier – Shipment Accuracy
Helpful Hints
• Barcode Scanner for
accurate shipment entry
• Bar Code 39
• Search Tool
• Type in City & State
New Employees?
Please inform Sensitech so we can update subscription emails
Genevieve Puccinelli gpuccinelli@Sensitech.com 978-810-2873
© 2020 Carrier. All Rights Reserved. A Carrier Company20 Responsibilities Managing Carriers (Alarm Acknowledgement ) © 2020 Carrier. All Rights Reserved. A Carrier Company
21 Responsibilities Managing Carriers (Alarm Acknowledgement ) © 2020 Carrier. All Rights Reserved. A Carrier Company
22 Responsibilities Managing Carriers (Alarm Acknowledgement ) © 2020 Carrier. All Rights Reserved. A Carrier Company
23
Responsibilities
Distribution Center
1. Monitor Stops 2. Return Units Regularly (required!)
Location & Light
stop the monitor
Leave the monitor
face up in a bright
location
Need more prepaid return boxes?
Email clientservices@sensitech.com
© 2020 Carrier. All Rights Reserved. A Carrier Company24 Wendy’s Training Videos https://www.sensitech.com/en/wendys © 2020 Carrier. All Rights Reserved. A Carrier Company
Wendy’s Quality Assurance
Rodney Jacobs
251) Trip m onitor is required but m issing. 1) Trip m onitor is not alarm ed or not required.
2) The trip m onitor is alarm ed and either a, b or c is unacceptable: 2) The trip m onitor is alarm ed but a, b and c are al acceptable.
a) The graph SHOWS evidence of excessive or prolonged a) The graph show s NO evidence of excessive or prolonged
high or low tem peratures. high or low tem peratures.
b) The product or packaging SHOWS signs of tem perature b) The product or packaging show s NO sign of tem perature
abuse. Refer to the Potentially Abused Load Inform ation abuse.
Sheet for signs of tem perature abuse in frozen and c) Non-destructive product tem peratures are WITHIN the
refrigerated loads. acceptable product range. (listed in Wendy’s Product
c) Non-destructive product tem peratures are OUTSIDE the Tem perature Requirements - Section V-G of DC Manual)
acceptable product range (listed in Wendy’s Product ACCEPT DELIVERY
Tem perature Requirements - Section V-G of DC Manual) DO NOT CONTACT QA OR QSCC REPRESENTATIV E
Follow DESTRUCTIV E PRODUCT TEMPERATURE Procedure:
Calibrate and sanitize a stem type thermometer. Take the internal product temperature of a corner case from each of tw o pallets on the tail, the
m iddle and the nose of the trailer. Note: Place probe DIRECTLY into the product. The probed product is now inedible. If not a custom er-arranged
load, credit w ill be granted from the supplier for the probed product.
CONFIRM
If the internal (DESTRUCTIV E) product tem peratures are outside the If the internal (DESTRUCTIVE) product tem peratures are within the
acceptable product range (listed in Wendy’s Product Tem perature acceptable product range (listed in Wendy’s Product Tem perature
Requirem ents - Section V-G of DC Manual) and/or the product or Requirem ents - Section V-G of DC Manual) and/or the products or
packaging show s any visible signs of tem perature abuse. packaging show s no signs of tem perature abuse.
PRODUCT DOES NOT MEET WENDY’S REQUIREM ENTS. DO NOT ACCEPT DELIVERY
UNLOAD DO NOT CONTACT QA OR QSCC REPRESENTATIV E
NOTIFY
SEND ALL INFORMATION (listed below) to the product’s corresponding Wendy’s QA & QSCC representative for disposition
instructions (See Contacts Section of DC Manual):
1) Potentially Abused Load Information Sheet (Section VIA of DC Manual)
2) Monitor Download Graph
3) Pictures of Internal Product Temps (SHOWING BOTH PROBE AND PRODUCT TOGETHER IN THE SAME PICTURE)
As of 3/13/18Wendy’s Product Disposition Flowchart - notes
The temperature of product on every refrigerated or frozen load must
be checked upon receipt
∗ Use a probe thermometer to check the temperature between inner
packaging, not between cases.
∗ Temp between inner packaging from a corner case of each of the last two
pallets
If the load must be investigated, destructive temperatures are to be
taken, into the product itself.
∗ Use a probe thermometer to check the temperature of the product
Make sure that all required information is sent to both the primary and
secondary Wendy’s contacts.
∗ PAL form, monitor graph, pictures of internal temperatures being taken
(SHOWING BOTH PROBE AND PRODUCT TOGETHER IN THE SAME
PICTURE)
∗ Provide all required information as quickly as possible.
27SAMPLE
28Common Errors when taking temperatures
29Non-destructive product temps are taken between bags
30Destructive Temps are taken directly in the product
31POTENTIALLY ABUSED LOAD INFORMATION SHEET
This is to be completed only if a load is alarmed and if a) product temperatures are outside those outlined in Wendy’s
Product Temperature Requirements (Section IV.G of DC Manual), b) if trip data reflects excessively high or prolonged
high ambient air temperatures early in the trip, or c) the packaging or product shows signs of temperature abuse.
Please email to Wendy's QA Product Representative and Regional Distribution Manager (Section VIII of DC Manual).
Use the Wendy's Trailer Temperature Monitoring Flow Chart as your guide (Section VIG of DC Manual).
DC Location:
Supplier:
Carrier:
Freight Arranged By:
(i.e. Distributor, Supplier, Arrowstream, etc.)
PO Number:
Temperature Monitor Serial Number:
(located on the top of the monitor)
Date Load Arrived:
Time of Day Load Arrived:
Product(s) on Truck:
If load is rejected, will any stores be shorted prior to next
scheduled delivery?:
2 Internal Product Temperatures at TAIL: /
2 Internal Product Temperatures in MIDDLE: /
2 Internal Product Temperatures at NOSE: /
32POTENTIALLY ABUSED LOAD INFORMATION SHEET- Continued
FOR FROZEN LOADS
Is there any moisture or ice crystals forming inside the
bags? (check 3 cases minimum):
Are there any signs of the product softening?
Is there frost or condensation build up inside the shrink
wrap?
Are the cardboard cases damp or wet?
Are the lower cases showing crush damage?
FOR BEEF LOADS
Check at least 3 cases from the top layer
Are any ice crystals forming inside the sleeves or on the
patties, especially on the edges?
FOR REFRIGERATED DRESSINGS AND SAUCES LOADS
Check at least 3 cases from the top layer
Is the product showing any signs of separation?
FOR LETTUCE LOADS
Check at least 3 cases from the top layer
Are there any ice crystals forming?
Is there any browning of the leaves?
**FOR ALL LOADS: Provide pictures of thermometer
in product and any visual evidence of temperature
abuse.**
Wendy's QA contact this info will be sent to:
Wendy's / QSCC RDM this info will be sent to: Distribution@wqscc.com
Other Comments:
33Customer Pick-ups: Backhauls 2019 System-wide Alarm Rate 3% High Alarms 1% Low Alarms Average Mean Temp: 13.3 °F Average Trip Length: 1.9 days 2019 Alarm Rate for DC Managed Loads 3% High Alarms 2% Low Alarms Average Mean Temp: 26.4 °F Average Trip Length: 1.4 days
Customer Pick-ups: Backhauls
What the Distribution Center (Carrier) Can Do
∗ Only use trailers that Maintain Wendy’s product temperature
specifications
∗ If the trailer has multiple refer units, turn on ONLY the primary
refrigeration unit, set to the proper setting
∗ Pre-cool trailer correctly (pay special attention in a drop-trailer
situation)
∗ Do not store unessential materials in the trailer
35Customer Pick-ups: Backhauls
What the Supplier (Shipper) Can Do
∗ Verify that ONLY the primary refrigeration unit is on, set to
the proper setting
∗ Verify that the trailer is properly pre-cooled (pay special
attention in a drop-trailer situation)
∗ Be careful not to restrict air flow by:
Loading above the red line or
Loading within 9 inches of the ceiling
Placing a bulkhead too tightly against the back pallets
(leave at least 6 inches)
36Unessential Materials
37Improper Placement of a Bulkhead
38Quality Assurance Responsibilities and Contact
Information
Insert updated contact pages
39Quality Assurance Responsibilities and Contact
Information
Insert updated contact pages
404 Steps Training Requirement
∗ Yearly Training through Sensitech website
∗ Shippers/Forward Warehouse Personnel
∗ Attendance/Participation Registers must be sent to the
appropriate Wendy’s Quality Assurance Product
Manager
∗ Distribution Centers
∗ Attendance/Participation Registers must be sent to
Rodney.jacobs@wendys.com
∗ 2020 Deadline: Monday Sept. 7th
41Contact Information
∗ Alex Hegedus (QSCC): 614.764.3543
∗ Alex.Hegedus@wqscc.com
∗ Becky Evans (QSCC): 614.764.6775
∗ Rodney.jacobs@wendys.com (Wendy’s QA): 614.743.6295
∗ Genevieve Puccinelli (Sensitech): 978.810.2873
∗ 4 Steps Training:
http://www.sensitech.com/en/videos/four-steps-video/
∗ Program Resources:
https://www.sensitech.com/en/wendys
∗ Recording of today’s webinar
∗ Today’s slides
∗ Training videos
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