WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
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WARRANTY & MAINTENANCE GUIDE Warranty & Maintenance Guide 2021 Printed in U.S.A. 7/20 19-TCS-14208 toyota.com 2021
SAFETY PRECAUTIONS Your RAV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system. Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns, electric shock and even fatal injury. To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug, which is located under the rear seat. If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the inverter unit or hybrid vehicle battery assembly. Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric acid to two liters water). Seek immediate medical attention. If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher. Toyota recommends having maintenance and repairs for your RAV4 Hybrid performed by an authorized Toyota dealership. To locate your nearest authorized Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331 or log on to www.toyota.com.
WELCOME TO THE TOYOTA FAMILY T hank you for purchasing a Toyota For more information about our vehicles, vehicle. We know you have many our company or the products and services options when considering which available for your vehicle, please visit Toyota’s vehicle to buy, and we appreciate your official website, www.toyota.com. decision to select Toyota. We wish you many miles of safe and We want you to enjoy owning your pleasurable driving, and we look forward Toyota as much as you enjoy driving to serving you in the years ahead. it. This booklet is designed to help. Welcome to the Toyota family! Here you’ll find information on Toyota’s warranty coverage and maintenance recommendations for your vehicle. There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. 1
TABLE OF CONTENTS WARRANTY INFORMATION INTRODUCTION Satisfaction Down the Road 4 If You Need Assistance 5 The Immobilizer Key 7 Transportation Assistance 9 YOUR WARRANTIES IN DETAIL General Warranty Provisions 10 New Vehicle Limited Warranty 13 Federal Emission Control Warranty 18 California Emission Control Warranty 24 Tire Limited Warranty 30 YOUR RESPONSIBILITIES Operation and Maintenance 31 Obtaining Warranty Service 33 2
TABLE OF CONTENTS MAINTENANCE INFORMATION INTRODUCTION The Importance of Scheduled Maintenance 34 Maintaining Your Warranty 35 MAINTENANCE LOG Using the Maintenance Log Charts 36 Maintenance Log 38 Explanation of Maintenance Items 54 Vehicle Identification 58 FIND IT ONLINE To update your contact information and vehicle ownership status, please visit www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be required to start the update process. You may also enroll to receive the following useful information and benefits at toyota.com/owners: • Access to Owner’s Manuals and Maintenance Guides • View Your Vehicle’s Service History • Explore How-to videos and more 3
SATISFACTION DOWN THE ROAD A t Toyota, our top priority is always Our goal is for every Toyota customer to INTRODUCTION our customers. We know your Toyota enjoy outstanding quality, dependability is an important part of your life and and peace of mind throughout their something you depend on every day. That’s ownership experience. We want you to be why we’re dedicated to building products of a satisfied member of the Toyota family the highest quality and reliability. for many miles to come. Our excellent warranty coverage is evidence that we stand behind the quality This booklet describes the terms of of our vehicles. We’re confident — as you Toyota warranty coverage as well as should be — that your Toyota will provide general owner responsibilities. The you with many years of enjoyable driving. scheduled maintenance section To further demonstrate our commitment to describes your vehicle’s maintenance our customers’ satisfaction, occasionally requirements. Be sure to review this we may establish a special policy information carefully, since proper adjustment to pay for specific repairs that maintenance is required to ensure that are no longer covered by warranty. When warranty coverage remains intact. we establish such a policy adjustment, we mail details to all applicable owners we have on record. All information in this booklet is the latest available at the time of publication and is To provide you with added protection subject to change without notice. against unexpected service costs, we offer Toyota Financial Services vehicle service agreements and Toyota Auto Care and Toyota Care Plus prepaid maintenance programs. Each offers plans to meet a wide variety of needs. Your dealership can help you select the plan that’s best for you. 4 Introduction
IF YOU NEED ASSISTANCE B oth Toyota and your Toyota dealer Step 3 INTRODUCTION are dedicated to serving your If your concern has still not been resolved automotive needs. Your complete to your satisfaction, Toyota offers satisfaction is our first priority. Should additional assistance through the Dispute you have a problem or concern — either during or after the warranty period — Settlement Program, a dispute resolution please take the following steps to ensure program administered by the National the quickest possible response: Center for Dispute Settlement. The purpose of the Dispute Settlement Step 1 Program is to resolve disputes through Discuss the situation with a dealership arbitration — a process by which two manager, such as the service manager parties authorize an independent third or customer relations manager. In most party to hear and resolve a dispute. The cases, a satisfactory solution can be program is informal and free of charge. reached at this step. To request that your case be reviewed through the program, complete the Step 2 customer claim form in the Owner’s If the dealership does not address your Warranty Rights Notification booklet concern to your satisfaction, call the (found in your glove box) and mail it to: Toyota Customer Experience Center at (800) 331-4331. National Center for Dispute Settlement P.O. Box 688 Please have the following information Mt. Clemens, MI 48046 ready when you call: To initiate arbitration, you must complete • Y our Toyota’s vehicle identification number an NCDS customer claim form and mail it (located on the driver’s side corner of the to NCDS. To request a form, call NCDS dashboard, under the windshield) at (800) 777-8119 or obtain a copy at www.ncdsusa.org. When you call, • Current mileage on your vehicle please have your vehicle identification • Name of your Toyota dealership number, the current mileage on your Toyota and the names of your selling and A Toyota customer relations representative servicing dealerships. will assist you in working with the dealership to find a satisfactory solution. Introduction 5
IF YOU NEED ASSISTANCE California residents: Toyota offers INTRODUCTION assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.” This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) 331-4331. 6 Introduction
THE IMMOBILIZER KEY THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped For security purposes, access to key INTRODUCTION with an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the electronically registering replacement ignition switch, it transmits an electronic keys is restricted. Only a Toyota dealer code to an immobilizer computer. The or certain bonded/registered independent engine will only start if the code in the locksmiths can generate replacement keys. key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won’t start the vehicle unless the key has the same code as the immobilizer. Introduction 7
THE IMMOBILIZER KEY REPLACING THE KEY KEEPING THE KEY SAFE Upon purchase, each vehicle should have Replacing an immobilizer key may be INTRODUCTION two master keys and an aluminum tag costly. It is advisable to keep a spare with a key code imprinted on it. master key and the aluminum key-code tag in a safe place. If you record the To generate a fully functional replacement key code in more than one place, do not key (one that will both open the doors and record it in a way that can be easily start the engine), one of the master keys identified and associated with the vehicle. is required. To make a key that will open It is wise to keep a copy of the key code the door for retrieval of items locked outside of the vehicle. inside the vehicle, the aluminum key-code tag can be used. If a master key or the If the vehicle was delivered with less than aluminum key-code tag is not available, two keys and the aluminum key-code tag, a Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from qualified independent automotive locksmith a restricted-access database. These make a duplicate key before you need it. businesses can also access a service utility to reprogram the immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. 8 Introduction
TRANSPORTATION ASSISTANCE W e realize that your confidence The policy does not apply when warranty INTRODUCTION in the quality and reliability repairs can be completed in one day but of our products was a key the vehicle must be kept overnight due to factor in your decision to buy a Toyota. dealer or owner scheduling conflicts. We also know how disruptive the loss The Transportation Assistance Policy of transportation can be to your daily applies for the duration of the New Vehicle routine. That’s why we’re pleased Limited Warranty. The policy applies to all to offer you the benefits of our 2021 model-year Toyotas sold and Transportation Assistance Policy. serviced by authorized Toyota dealerships Under this policy, you are eligible in the mainland United States and Alaska. for transportation assistance if your For further details, please consult your Toyota must be kept overnight for Toyota dealer. warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons: • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 9
GENERAL WARRANTY PROVISIONS Multiple Warranty Conditions Important: You must use the Dispute WARRANTY Settlement Program (or, in California, This booklet contains warranty terms the CDSP) before seeking remedies and conditions that may vary depending through a court action pursuant to the on the part covered. A warranty for specific Magnuson-Moss Warranty Act (the parts or systems, such as the Powertrain “Act”). However, if you choose to Warranty or Emission Performance Warranty, pursue rights and remedies not created is governed by the coverage set forth in by the Act, you are not required to use that warranty as well as the General the Dispute Settlement Program Warranty Provisions. (CDSP). You may also be required to When Warranty Begins use the Dispute Settlement Program or The warranty period begins on the vehicle’s CDSP before seeking remedies under in-service date, which is the first date the the “Lemon Laws” of your state. Please vehicle is either delivered to an ultimate check this booklet and the appropriate purchaser, leased or used as a company page of the Owner’s Warranty Rights car or demonstrator. Notification booklet for additional information and the requirements Repairs Made at No Charge applicable to your state. Repairs and adjustments covered by these warranties are made at no charge for parts and labor. Who Is the Warrantor The warrantor for these limited warranties Parts Replacement is Toyota Motor Sales, U.S.A., Inc. Any needed parts replacement will be (“Toyota”), a California corporation, P.O. made using new or remanufactured parts. Box 259001, Plano, Texas 75025-9001. The decision whether a part should be repaired or replaced will be made by the Which Vehicles Are Covered servicing Toyota dealership and/or Toyota. These warranties apply to all 2021 model- Parts scheduled to be replaced as required year RAV4 Hybrid vehicles distributed by maintenance are warranted until their first Toyota that are originally sold by an authorized replacement only. dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. 10 Your Warranties in Detail
GENERAL WARRANTY PROVISIONS Informal Dispute Limitations Settlement Program WARRANTY The performance of necessary repairs and Toyota offers assistance through an adjustments is the exclusive remedy under informal dispute settlement program these warranties or any implied warranties. called the Dispute Settlement Program. Toyota does not authorize any person to This program is administered by an create for it any other obligation or liability independent third party: in connection with this vehicle. National Center for Dispute Settlement Any implied warranty of merchantability P.O. Box 688 or fitness for a particular purpose is Mt. Clemens, MI 48046 limited to the duration of these written warranties. Some states do not allow Further information about this program restrictions on how long an implied can be found in this booklet and the warranty lasts, so this limitation may not Owner’s Warranty Rights Notification booklet. apply to you. California residents: Toyota offers assistance through an informal dispute Your Rights Under State Law settlement program called the California These warranties give you specific legal Dispute Settlement Program (CDSP). A rights. You may also have other rights that brochure about the program is found in vary from state to state. your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.” Your Warranties in Detail 11
WARRANTY 12 1 Your Warranties in Detail 20 30 40 50 60 70 80 90 100 120 2 WARRANTY COVERAGE AT A GLANCE 3 GENERAL WARRANTY PROVISIONS 2 10 20 30 40 50 60 70 80 90 100 1 Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 miles, whichever occurs first. 2 Specific components may have longer coverage under terms of the Powertrain Warranty. 3 Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
NEW VEHICLE LIMITED WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty Powertrain Warranty WARRANTY This warranty covers repairs and This warranty covers repairs needed to adjustments needed to correct defects correct defects in materials or workmanship in materials or workmanship of any of any component listed below and supplied part supplied by Toyota, subject to the by Toyota, subject to the exceptions indicated exceptions indicated under “What under “What Is Not Covered” on pages 15–16. Is Not Covered” on pages 15–16. Coverage is for 60 months or 60,000 miles, Coverage is for 36 months or 36,000 miles, whichever occurs first. whichever occurs first, with the exception of Engine air conditioning recharge, wheel alignment and wheel balancing, which are covered for Cylinder block and head and all internal 12 months or 12,000 miles, whichever parts, timing gears and gaskets, timing occurs first. chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, Hybrid System Warranty turbocharger housing and all internal This warranty covers repairs needed to parts, supercharger housing and all correct defects in materials or workmanship internal parts, engine control computer, of the components listed here and supplied water pump, fuel pump, seals and gaskets. by Toyota, subject to the exceptions indicated Transmission and Transaxle under “What Is Not Covered” on pages 15–16. The Toyota Hybrid Warranty is in effect for Case and all internal parts, torque converter, 8 years or 100,000 miles from the vehicle’s clutch cover, transmission mounts, transfer in-service date, whichever occurs first for the case and all internal parts, engine control following components: computer, seals and gaskets. •H ybrid battery control module Front-Wheel-Drive System (battery voltage sensor) Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity • Hybrid control module joints, front hub and bearings, seals (power management control module) and gaskets. • Inverter with converter Rear-Wheel-Drive System Hybrid Battery Warranty Axle housing and all internal parts, propeller This warranty covers repairs needed to shafts, U-joints, axle shafts, drive shafts, correct defects in materials or workmanship bearings, supports, seals and gaskets. of the components listed here and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 15–16. The Toyota Hybrid Battery Warranty is in effect for 10 years or 150,000 miles from the vehicle’s in-service date, whichever occurs first. Your Warranties in Detail 13
NEW VEHICLE LIMITED WARRANTY Restraint Systems Warranty Corrosion Perforation Warranty This warranty covers repairs needed to This warranty covers repair or replacement WARRANTY correct defects in materials or workmanship of any original body panel that develops of any seatbelt or airbag system supplied by perforation from corrosion (rust-through), Toyota, subject to the exceptions indicated subject to the exceptions indicated under under “What Is Not Covered” on pages 15–16. “What Is Not Covered” on pages 15–16. Coverage is for 60 months or 60,000 miles, Coverage is for 60 months, regardless whichever occurs first. of mileage. For vehicles sold and registered in the For information on how to protect your state of Kansas, the warranty for seatbelts vehicle from corrosion, refer to sections and related components is 10 years, related to maintenance and care in the regardless of mileage. Owner’s Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. 14 Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED This warranty does not cover damage or Maintenance Expense failures resulting directly or indirectly from Normal maintenance services such as: WARRANTY any of the following: • Engine tune-ups • Fire, accidents or theft • Replacement of fluids and filters • Abuse or negligence • Lubrication •M isuse — for example, racing or overloading • Cleaning and polishing • Improper repairs • Replacement of spark plugs and fuses • A lteration or tampering, including •R eplacement of worn wiper blades, installation of non-Genuine brake pads/linings and clutch linings Toyota Accessories Vehicles with Altered Odometer • L ack of or improper maintenance, Failure of a vehicle on which the odometer including use of fluids and fuel has been altered so that actual vehicle other than those specified in the mileage cannot be readily determined. Owner’s Manual Salvage or Total-Loss Vehicles • Installation of parts that are not Any vehicle that has ever been branded as Toyota Genuine Parts salvage, total loss, true mileage unknown or similar title under any state’s law or has ever • A irborne chemicals, tree sap, road been declared a “total loss” or equivalent by debris (including stone chips), rail dust, a financial institution or insurer, such as by salt, hail, floods, wind storms, lightning payment for a claim in lieu of repairs because and other environmental conditions the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply • Water contamination to the emission control warranties, including This warranty also does not cover the following: Emission Control Warranty Enhancements or any open Safety Recalls/SSCs/LSCs. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 30. Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. Your Warranties in Detail 15
NEW VEHICLE LIMITED WARRANTY Incidental Damages WARRANTY Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue. Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Toyota shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed. 16 Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps WARRANTY described under “If You Need Assistance” on page 5. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. Your Warranties in Detail 17
FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Emission Performance Warranty Toyota warrants that your vehicle: Some states and localities have WARRANTY established vehicle inspection and •W as designed, built and equipped to maintenance (I/M) programs to encourage conform at the time of sale with proper vehicle maintenance. If an applicable federal emissions standards. EPA-approved I/M program is in force in • Is free from defects in materials and your area, you are eligible for Emission workmanship that may cause the Performance Warranty coverage. vehicle to fail to meet these standards. Under the terms of the Emission Performance Warranty and federal Federal regulations require that this regulations, Toyota will make all necessary warranty be in effect for two years or repairs if both of the following occur: 24,000 miles from the vehicle’s in-service date, whichever occurs first. However, • Y our vehicle fails to meet applicable under the terms of the Basic Warranty, emissions standards as determined by Toyota provides coverage of three years or an EPA-approved emissions test. 36,000 miles, whichever occurs first. Specific components may have longer • T his failure results or will result in coverage under the terms of the some penalty to you — such as a Powertrain Warranty. Additionally, fine or denial of the right to use components marked “8/80” in the parts your vehicle — under local, state or list on pages 19–20 have coverage of federal law. eight years or 80,000 miles, whichever occurs first. This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 19–20 have coverage of eight years or 80,000 miles, whichever occurs first. 18 Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not apply Air/Fuel Metering System to failures or noncompliance caused by: • Air/fuel ratio feedback control system WARRANTY • T he use of replacement parts not • Cold-start enrichment system certified in accordance with aftermarket parts certification regulations. • Deceleration control system • T he use of replacement parts not • Electronic fuel injection system components equivalent in quality or design to – Airflow sensor original equipment parts. – Engine control module (8/80) Provisions under the “What Is Not Covered” section of the New Vehicle – Throttle body Limited Warranty also apply to – Other components this warranty. Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • E xhaust pipe (manifold to catalyst and/or catalyst to catalyst) Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. Your Warranties in Detail 19
FEDERAL EMISSION CONTROL WARRANTY Exhaust Gas Recirculation Positive Crankcase Ventilation (EGR) System (PCV) System WARRANTY • EGR gas temperature sensor • Oil filler cap • EGR valve • PCV valve or orifice • Associated parts Other Parts Used in Hybrid System Above Systems •B attery control module • Data link connector (8/80) (battery voltage sensor) (8/80)* •H oses, clamps, fittings, tubing and • Battery thermistor mounting hardware • Electric vehicle junction box • Malfunction indicator light and bulb (8/80) • Generator • Pulleys, belts and idlers • Hybrid battery* • Sealing gaskets and devices •H ybrid control module (power • Sensors, solenoids, switches and valves management control module) (8/80)* • Inverter with converter* • Motor • S ystem main relay and battery current sensor Ignition Systems • Ignition coil and ignitor • Ignition wires • Spark plugs† * Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of the hybrid battery covered for ten years or 150,000 miles, whichever occurs first. †W arranted until first required maintenance under terms of the California Emission Control Warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 20 Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE REPLACEMENT PARTS You are responsible for performance To ensure optimum performance and of the required maintenance indicated maintain the quality built into your WARRANTY in the Owner’s Manual and this booklet. vehicle’s emission control systems, Toyota will not deny a warranty claim Toyota recommends the use of Toyota solely because you do not have records Genuine Parts when servicing or repairing to show that you maintained your vehicle. the systems. However, any failure or noncompliance Warranty coverage is not dependent caused by lack of maintenance is not upon the use of any particular brand covered by this warranty. of replacement parts and you may elect When maintenance and repairs are to use parts that are not Toyota Genuine paid for by you, these services may be Parts for maintenance and repairs. performed by you or by any automotive However, use of replacement parts service provider you choose. Toyota that are not equivalent in quality to will not deny a warranty claim solely Toyota Genuine Parts may impair because you used a service provider the effectiveness of the emission other than a Toyota dealership for control systems. maintenance and repairs. However, If you use replacement parts that have any failure or noncompliance caused by maintenance or replacement schedules improper maintenance or repairs is not different from those of Toyota Genuine covered by this warranty. Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Toyota Genuine Parts. Your Warranties in Detail 21
FEDERAL EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS If your vehicle fails an EPA-approved If you have questions or concerns about emissions test, you may make a claim your federal emission warranty coverage, WARRANTY under the Emission Performance Warranty. please refer to “If You Need Assistance” To do so, take your vehicle to an authorized on page 5. In the case of the Emission Toyota dealership and present a copy Performance Warranty, you may also of the emissions test report. Also, take request information from or report your maintenance records in case they complaints to: are needed. U.S. Environmental Protection Agency If your claim qualifies for coverage, the Vehicle Programs & Compliance Division dealership will repair your vehicle within (6405J) 30 days (unless a shorter period is Attn: Warranty Complaints required by law). If your claim is denied, 401 M Street SW Toyota will notify you in writing of the Washington, D.C. 20460 reason within the same period. If we fail to do so, we will repair your vehicle free Vehicles equipped with a California of charge. The only exceptions allowed are Certified Emission Control System when you request or agree to a delay, or that are registered and operated in when a delay is caused by factors beyond California or any state that adopts the control of Toyota or the dealership. California emission warranty provisions For information on how to obtain service are also covered by the California under the Emission Defect Warranty, see Emission Control Warranty (see page 24). page 33, “Obtaining Warranty Service.” Currently, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which the California Emission Control Warranty applies. 22 Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know and use, Toyota will remedy the nonconformity that at the time your new Toyota vehicle free of charge under the terms of the Emission WARRANTY is being delivered: Performance Warranty. 1) On the basis of written notification 5) If the vehicle was used as a company furnished by Toyota, we have car or demonstrator, check the box and knowledge that the vehicle is covered complete the following: by an EPA Certificate of Conformity. ❑ The vehicle with which this 2) We have visually inspected those statement is delivered was placed emission control devices or portions into service as a company car or thereof that are visible without demonstrator prior to delivery. The removing or adjusting any components Emission Performance Warranty or systems, emissions-related or period commenced on the date the otherwise. On the basis of this inspection, there are no apparent vehicle was first placed into service, deficiencies in the installation of which was: emission control devices by Toyota. (For purposes of this certificate, “emission control devices” is limited to devices installed on a vehicle for the Month Day Year sole or primary purpose of controlling emissions and which were not in general use before 1968.) NOTE: The dealership makes no 3) We have performed all emission representation or warranty that the control system preparations required emission control system or any part by Toyota prior to the sale of the thereof is without defect or that the vehicle as set forth in Toyota’s current system will perform properly. The pre-delivery service manual. Emission Performance Warranty referred to in Paragraph 4 and furnished with the 4) E xcept as may be provided in vehicle is solely that of the manufacturer. Paragraph 5, if this vehicle fails an EPA-approved emissions test This statement is required by section within three months or 4,000 miles 207 of the Clean Air Act (42 U.S.C. 7541) (whichever comes first) of delivery and the EPA regulations issued thereunder. to the ultimate purchaser, and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance Dealership Name Your Warranties in Detail 23
CALIFORNIA EMISSION CONTROL WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) Vehicles equipped with a California and Toyota are pleased to explain the WARRANTY Certified Emission Control System emission control system warranty for your that are registered and operated in 2021 vehicle. In California, new motor California or any state that adopts vehicles must be designed, built and California emission warranty provisions equipped to meet the state’s stringent are covered by this warranty. Currently, anti-smog standards. CARB regulations Connecticut, Delaware, Maine, require that Toyota must warrant the Maryland, Massachusetts, New Jersey, emission control system on your vehicle New York, Oregon, Pennsylvania, Rhode for the time periods indicated on the next Island, Vermont and Washington are the page, provided there has been no abuse, other states to which this warranty neglect or improper maintenance of applies. Vehicles covered by this your vehicle. warranty are also covered by the Federal Emission Control Warranty Your emission control system may include (see page 18). parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. 24 Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY MANUFACTURER’S OWNER’S WARRANTY WARRANTY COVERAGE RESPONSIBILITIES 1) For three years or 50,000 miles, You are responsible for performance of whichever occurs first: the required maintenance indicated in the WARRANTY Owner’s Manual and this booklet. Toyota – If your vehicle fails a smog-check test, recommends that you retain all receipts all necessary repairs and adjustments covering maintenance on your vehicle, but will be made by Toyota to ensure Toyota cannot deny warranty coverage that your vehicle passes the test. solely for the lack of receipts or your This is your Emission Control System failure to ensure the performance of all PERFORMANCE WARRANTY. scheduled maintenance. – If an emissions-related part listed on You are responsible for presenting your pages 19–20 is defective, the part will vehicle to a Toyota dealership as soon as be repaired or replaced by Toyota. a problem exists. The warranty repairs This is your SHORT-TERM Emission should be completed in a reasonable Control System DEFECT WARRANTY. amount of time, not to exceed 30 days. Specific components may have longer coverage under the terms of You should also be aware that Toyota the Powertrain Warranty. may deny you warranty coverage if your vehicle or a part has failed due to abuse, 2) For seven years or 70,000 miles, neglect, improper maintenance or whichever occurs first: unapproved modifications. – If an emissions-related part listed on If you have any questions regarding your pages 26–27 is defective, the part will warranty rights and responsibilities, you be repaired or replaced by Toyota. This should contact the Toyota Customer is your LONG-TERM Emission Experience Center at (800) 331-4331 or Control System DEFECT WARRANTY. the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, Suite 4, El Monte, CA 91731, (800) 242-4450. Your Warranties in Detail 25
CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION WHAT IS NOT COVERED DEFECT WARRANTY These warranty obligations do not apply The parts listed here are covered for seven to failures or noncompliance caused by: years or 70,000 miles from the vehicle’s WARRANTY in-service date, whichever occurs first. • T he use of replacement parts not certified in accordance with aftermarket Air Induction/Exhaust System parts certification regulations. • Cam timing control motor • T he use of replacement parts not • Intake manifold equivalent in quality or design to • Throttle body original equipment parts. Catalyst System Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty • E xhaust front pipe also apply to this warranty. (including catalytic converter) • E xhaust manifold (including manifold converter) EGR System • EGR cooler Evaporative Control System • Charcoal canister • Fuel sub tank • Fuel tank Fuel Control System • E ngine control computer (engine control module) • Fuel delivery pipe • Fuel pressure sensor • F uel pump (high pressure and low pressure) • Injector 26 Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY MAINTENANCE Hybrid System You are responsible for performance of •B attery control module the required maintenance indicated in the WARRANTY (battery voltage sensor)† Owner’s Manual and this booklet. Toyota will not deny a warranty claim solely • Brake master cylinder for HV because you do not have records to show • Hybrid battery† that you maintained your vehicle. However, any failure or noncompliance caused •H ybrid battery junction block by lack of maintenance is not covered by (including system main relay) this warranty. •H ybrid control module (power When maintenance and repairs are management control module)† paid for by you, these services may be • Inverter with converter † performed by you or by any automotive service provider you choose. Toyota • RR traction motor with transaxle will not deny a warranty claim solely • Transaxle (including motor and generator) because you used a service provider other than a Toyota dealership for • Water pump with motor maintenance and repairs. However, Ignition System any failure or noncompliance caused by improper maintenance or repairs is not • Knock sensor covered by this warranty. † overed under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of C the hybrid battery covered for ten years or 150,000 miles, whichever occurs first. Your Warranties in Detail 27
CALIFORNIA EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS REPLACEMENT PARTS A SMOG-CHECK TEST To ensure optimum performance and If your vehicle fails a smog-check test, maintain the quality built into your you may make a claim under the Emission WARRANTY vehicle’s emission control systems, Performance Warranty. To do so, take your Toyota recommends the use of vehicle to an authorized Toyota dealership Toyota Genuine Parts when servicing and present a copy of the smog-check test or repairing the systems. report. Also, take your maintenance records in case they are needed. Warranty coverage is not dependent upon the use of any particular brand If your claim qualifies for coverage, the of replacement parts and you may elect dealership will repair your vehicle within to use parts that are not Toyota Genuine 30 days (unless a shorter period is Parts for maintenance and repairs. required by law). If your claim is denied, However, use of replacement parts Toyota will notify you in writing of the that are not equivalent in quality to reason within the same period. If we fail Toyota Genuine Parts may impair to do so, we will repair your vehicle free the effectiveness of the emission of charge. The only exceptions allowed are control systems. when you request or agree to a delay, or when a delay is caused by factors beyond If you use replacement parts that have the control of Toyota or the dealership. maintenance or replacement schedules different from those of Toyota Genuine For information on how to obtain service Parts, you must follow the maintenance under the Emission Defect Warranty, see and replacement schedules for the parts page 33, “Obtaining Warranty Service.” you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Toyota Genuine Parts. 28 Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Toyota dealership is unable to If you have questions or concerns complete repairs on your vehicle within about your vehicle’s California emission WARRANTY 30 days, you may have the repairs made warranty coverage, please follow the steps under Toyota’s provisions for emergency described under “If You Need Assistance” warranty repairs. See page 33 for details. on page 5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue Suite 4 El Monte, CA 91731 (800) 242-4450 Your Warranties in Detail 29
TIRE LIMITED WARRANTY OBTAINING WARRANTY SERVICE All tires supplied as original equipment Falken Tire Corporation on new Toyota vehicles are warranted 8656 Haven Avenue WARRANTY by the individual tire manufacturer only, Rancho Cucamonga, CA 91730 (800) 723-2553 and not Toyota. Coverages by individual www.falkentire.com tire manufacturers may vary. Hankook Tire America Corporation If you wish to obtain a hard copy of the 1450 Valley Road terms of the tire warranty offered by the Wayne, NJ 07470 (800) 426-5665 tire manufacturer, please contact the tire www.hankooktire.com manufacturer directly, or contact Toyota at: Kenda Tire Toyota Customer Experience Center 7095 Americana Parkway Toyota Motor Sales U.S.A., Inc. Reynoldsburg, OH 43068 P.O. Box 259001 (866) 536-3287 www.kendatire.com Plano, Texas 75025-9001 Ph: (800) 331-4331 Maxxis International – USA 545 Old Peachtree Road ORIGINAL EQUIPMENT Suwanee, GA 30024 (800) 462-9947 TIRE MANUFACTURERS www.maxxis.com BF Goodrich/Michelin North America Nitto Tire U.S.A. Inc. P.O. Box 19001 P.O. Box 6064 Greenville, SC 29062 Cypress, CA 90630 BF Goodrich: (877) 788-8899 (888) 529-8200 Michelin: (800) 847-3435 www.nittotire.com www.bfgoodrichtires.com www.michelinman.com Pirelli Tire LLC 100 Pirelli Drive Bridgestone/Firestone Rome, GA 30161 200 4th Avenue South (800) 747-3554 Nashville, TN 37201 www.pirelli.com Bridgestone: (800) 847-3272 Firestone: (800) 356-4644 Toyo Tire U.S.A Corporation www.bridgestone.com P.O. Box 6052 www.firestonetire.com Cypress, CA 90630 (800) 442-8696 Continental Tire of North America www.toyotires.com 1800 Continental Boulevard Charlotte, NC 28273 Yokohama Tire Corporation (800) 847-3349 1 MacArthur Place, Suite 800 www.continentaltire.com Santa Ana, CA 92707 (800) 722-9888 Dunlop Tires/Goodyear Tire www.yokohamatire.com and Rubber Co. 1144 East Market Street Akron, OH 44316 (800) 321-2136 www.dunloptires.com www.goodyear.com 30 Your Warranties in Detail
OPERATION AND MAINTENANCE GENERAL INFORMATION WHERE TO GO You are responsible for ensuring that FOR MAINTENANCE your Toyota is operated and maintained You may have maintenance performed according to the instructions in the on your vehicle by any qualified person WARRANTY Owner’s Manual and this booklet. or facility. However, Toyota recommends You should keep detailed records of having maintenance performed by an vehicle maintenance, since under some authorized Toyota dealership. circumstances they may be required for Toyota dealership technicians are specially warranty coverage. These records should trained to maintain and repair Toyota include date of service, mileage at time vehicles. They stay current on the latest of service and a description of service service information through Toyota performed and/or parts installed. For technical bulletins, service publications your convenience, a maintenance log is and training courses. Many are also included in this booklet. If you sell your certified through the Toyota Certification vehicle, you should give your maintenance Program, which involves a series of records to the new owner. rigorous written examinations. Feel free Toyota will not deny a warranty claim to ask any Toyota dealership to show you solely because you do not have records their technicians’ credentials. to show that you maintained your vehicle. You can be confident you’re getting the However, damage or failure caused by best possible service for your vehicle lack of proper maintenance is not when you take it to a Toyota dealership. covered under warranty. Your Responsibilities 31
OPERATION AND MAINTENANCE REPLACEMENT PARTS Warranty coverage is not dependent Toyota Genuine Parts are covered by their upon the use of any particular brand own warranty (see your dealer for details) WARRANTY of replacement parts. However, Toyota or the remainder of any applicable New recommends using only Toyota Genuine Vehicle Limited Warranty, whichever is Parts when you need to replace a part longer. Parts that are not Toyota Genuine on your vehicle. Like all Toyota products, Parts, or any damage or failures resulting Toyota Genuine Parts are built to the from their use, are not covered by any highest standards of quality, durability Toyota warranty. and performance. They are also designed to fit your vehicle’s exact specifications. Your Toyota dealership maintains an extensive inventory of Toyota Genuine Parts to meet your vehicle service needs. And because it is linked electronically to Toyota’s Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. 32 Your Responsibilities
OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION EMERGENCY REPAIRS In the United States, U.S. If your vehicle is inoperable or unsafe to Territories, Canada and Mexico drive and there is no Toyota dealership WARRANTY reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S. territories, Canada or Mexico, them performed by another automotive take your vehicle to an authorized Toyota service provider. Toyota will reimburse you dealership. If your vehicle cannot be for any of the repairs that are covered by driven, contact your nearest Toyota warranty. To receive reimbursement, dealership for towing assistance. You do present to an authorized Toyota dealership not have to pay for towing to the nearest your paid repair invoices and any parts Toyota dealership if your vehicle is inoperable that were removed from the vehicle. You due to failure of a warranted part. will be reimbursed for warranted parts at Outside the United States, U.S. the manufacturer’s suggested retail price Territories, Canada and Mexico and warranted labor at a geographically appropriate hourly rate multiplied by If you are using your vehicle outside the Toyota’s recommended time allowance United States, U.S. territories, Canada and for the repair. Mexico and need warranty service, contact a local Toyota dealership. Please note, If your vehicle requires emergency repair, however, that your vehicle may not be Toyota assumes no liability for subsequent repaired free of charge because the local failures caused by improper repairs or the Toyota distributor may have no obligation use of parts that are not Toyota Genuine to provide warranty service for your Parts unless you have the vehicle properly vehicle, and/or your vehicle may not repaired in a timely manner. To ensure that comply with local regulatory or warranty coverage remains intact, have environmental requirements. your vehicle inspected by an authorized Toyota dealership as soon as possible after an emergency repair. Your Responsibilities 33
THE IMPORTANCE OF SCHEDULED MAINTENANCE R egular maintenance is essential In addition to scheduled maintenance, to obtaining the highest level of your vehicle requires ongoing general performance, safety and reliability maintenance such as fluid checks and from your Toyota. It can also increase visual inspections. These procedures are your vehicle’s resale value. The following explained in the “Maintenance and Care” pages are designed to help you make sure section of the Owner’s Manual. Be sure your vehicle receives proper and timely to perform these procedures regularly to maintenance. Along with other important ensure the most trouble-free operation of information related to vehicle service, your vehicle. you’ll find factory-recommended With proper maintenance and care, your maintenance guidelines and a log in vehicle will last longer and deliver more which to document your vehicle’s dependable, economical performance. maintenance history. Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. MAINTENANCE 34 Maintenance Log
MAINTAINING YOUR WARRANTY IMPORTANT MAINTENANCE INFORMATION It is especially important to both Maintenance Providers routinely check your vehicle’s engine Maintenance and repair services may be oil level (once a month) and regularly performed by you or by any automotive replace the engine oil and oil filter service provider you choose. Toyota will (see the Maintenance Log section of not deny a warranty claim solely because this booklet to determine how often you used a service provider other than a you should change your vehicle’s oil Toyota dealership for maintenance and and filter). Failure to do so can cause repairs. However, damage or failure oil starvation and/or oil gelling, which caused by improper maintenance or can result in severe damage to your repairs is not covered under warranty. vehicle and require costly repairs that are not covered by the New Vehicle Dealer-Recommended Limited Warranty. Maintenance Maintenance Records Your dealer may recommend more frequent maintenance intervals or more Maintaining your vehicle according to maintenance services than those listed in the recommendations in this booklet is the scheduled maintenance log. These required to ensure that your warranty additional services are not required to coverage remains intact. You should keep maintain your warranty coverage. Ask detailed records of vehicle maintenance, your dealer to explain any recommended including date of service, mileage at time maintenance not included in the scheduled of service and a description of service maintenance log. and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If For a complete description of Toyota you sell your vehicle, be sure to give your warranty coverages, see the Warranty maintenance records to the new owner. Information portion of this booklet. Toyota will not deny a warranty claim MAINTENANCE solely because you do not have records to show that you maintained your vehicle. However, damage or failure caused by lack of proper maintenance is not covered under warranty. Maintenance Log 35
USING THE MAINTENANCE LOG CHARTS R egular maintenance is essential • If at six months you have driven less to obtaining the highest level of than 5,000 miles, you should obtain performance, safety and reliability maintenance at six months — don’t from your Toyota. It can also increase wait until 5,000 miles. your vehicle’s resale value. This booklet presents Toyota’s maintenance Be sure to keep an eye on your mileage recommendations in convenient checklists, so that you obtain maintenance when so you can easily see what type of recommended. If you are a low-mileage maintenance your vehicle needs and driver, mark your calendar to remind document that the work was performed. yourself to obtain maintenance every six months. To ensure that your vehicle receives first-quality service and parts, Toyota Documenting Your Investment recommends having maintenance To help you verify that you’ve invested in performed by an authorized Toyota proper maintenance, each maintenance dealership. Toyota dealership technicians checklist includes space for your Toyota are experts on Toyota vehicles, and they dealership to certify that you obtained use Toyota Genuine Parts designed to Genuine Toyota Service for your vehicle. your vehicle’s exact specifications. When The dealership may mark the dealer you go to a Toyota dealership, you can be service verification area with the following confident that they will use Toyota Genuine stamp (which may be customized with the Parts and have Toyota-trained technicians. dealership’s name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: MAINTENANCE • If you drive 5,000 miles in less than six months, you should obtain maintenance at 5,000 miles — don’t wait until six months. 36 Maintenance Log
USING THE MAINTENANCE LOG CHARTS Special Operating Conditions SuperChrome and In addition to standard maintenance items, Alloy Wheel Care the maintenance log indicates services that If you purchased Genuine Toyota Accessory should be performed on vehicles that are SuperChrome or Aluminum Alloy Wheels, driven under especially demanding follow these cleaning guidelines to maintain conditions. These “special operating the appearance of your wheels: conditions” and their required maintenance items are clearly indicated in each chart. • If wheels are hot, wait for them to cool before washing. NOTE: •U se a soft sponge or cotton cloth to You should perform these additional apply the same mild car-wash soap as maintenance services only if the used for the vehicle body. Quickly rinse majority of your driving is done under off with water. Use a soft cloth to apply the special operating conditions the same car wax as used for the indicated. If you only occasionally vehicle body. drive under these circumstances, it •D O NOT USE: Any kind of chemical- is not necessary to perform the based cleaners, alcohol, solvents, additional services. gasoline, steam cleaners, scouring pads, wire brushes or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner’s Manual for the specific oil viscosity rating recommended for your vehicle/engine type. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance, such as fluid checks and MAINTENANCE visual inspections. These procedures are explained in the “Maintenance and Care” section of the Owner’s Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. Maintenance Log 37
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