Waikato Critical Fuel Supply Plan - June 2018 - Waikato Regional Council
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Waikato Critical Fuel Supply Plan June 2018
Prepared by: Irving Young (WLUG Project Manager/Lifeline Utilities Coordinator (LUC)) Reviewed by: Lee Hazelwood (CDEM Group Manager/Controller) Approved by: Liam Ryan (Chairman) Contact: Irving Young Project Manager Lifeline Utilities Coordinator (LUC) Waikato Lifeline Utilities Group (WLUG) Genesis Building Level 2 94 Bryce Street Hamilton Phone: (07) 859 2743 Fax: (07) 859 0998 Mobile: 021 308 058 Email: irving.young@waikatoregion.govt.nz http://www.waikatolifelines.co.nz Liam Ryan Waikato Lifeline Utilities Group: Chair 2018 Photography: Thanks to the Ministry of Civil Defence and Emergency Management Doc # 2772806/v12 Page 2
Contents
Acknowledgements................................................................................................................................. 4
Executive Summary................................................................................................................................. 5
1. Introduction ............................................................................................................................. 6
1.1. Civil Defence Emergency Management ........................................................................ 6
1.2. Waikato Lifeline Utilities Group .................................................................................... 8
1.3. Purpose and Scope of the Plan ..................................................................................... 8
2. National Fuel Supply ................................................................................................................ 9
2.1. National CDEM Fuel Plan............................................................................................... 9
2.2. Oil Security Review 2012 ............................................................................................... 9
2.3. Oil Companies ............................................................................................................. 11
2.4. Associated oil industry companies .............................................................................. 11
3. Waikato Fuel Supply .............................................................................................................. 12
3.1. Priority Sites ................................................................................................................ 13
3.2. Identifying Priority Sites .............................................................................................. 13
3.3. Responsibilities............................................................................................................ 14
3.4. Hazard Assessment ..................................................................................................... 14
4. Current Arrangements........................................................................................................... 14
5. Arrangements During An Event ............................................................................................. 15
5.1. Refuelling..................................................................................................................... 15
5.2. Electricity ..................................................................................................................... 15
5.3. Communication ........................................................................................................... 15
5.4. Security ........................................................................................................................ 16
5.5. Payment ...................................................................................................................... 16
5.6. Fuel Tank Inspections .................................................................................................. 16
5.7. Public Information ....................................................................................................... 16
6. CDEM Critical Fuel Customers ............................................................................................... 17
6.1. Vehicles and Personnel ............................................................................................... 17
6.2. Sites ............................................................................................................................. 18
6.3. Identification ............................................................................................................... 18
Appendix A: Priority Fuel Sites .............................................................................................................. 19
Appendix B: Map of Critical Fuel Stations Locations ............................................................................ 20
Appendix C: Proposed Cooperative Agreement ................................................................................... 21
References…….. ..................................................................................................................................... 24
Abbreviations… ..................................................................................................................................... 25
CDEM Glossary…………………………………………………………………………………………………………………………….....26
Controlled Document Feedback Form .................................................................................................. 28
Doc # 2772806/v12 Page 3Acknowledgements This plan was identified as a priority project as part of the work programme for the WLUG for the financial year 2018/2019. The Waikato Critical Fuel Supply Plan Working Group was put together from the membership of the WLUG as listed below: Waikato Lifeline Utilities Group Membership: Waikato CDEM Group Members and local Councils Hamilton City Council South Waikato District Council Taupo District Council Thames Valley Emergency Operating Area Hauraki District Council Matamata-Piako District Council Thames-Coromandel District Council Western Waikato EOA Otorohanga District Council Waitomo District Council Waipa District Council Waikato District Council Waikato CDEM Group Waikato District Council Waikato Regional Council Waikato Lifeline Utilities Other Agencies and Groups Chorus Bay of Plenty Lifelines Group Contact Energy Ltd Fire and Emergency New Zealand Counties Power Ministry of Civil Defence and Emergency First Gas Management Genesis Energy Ministry of Business, Innovation and Employment Gull NZ New Zealand Lifelines Group KiwiRail New Zealand Police Mercury St John Ambulance New Zealand Transport Agency Waikato District Health Board Powerco Telstra Clear The Lines Company Transpower Ultrafast Fibre Unison Networks limited Vodafone Waipa Networks WEL Networks Ltd Doc # 2772806/v12 Page 4
Executive Summary Fuel stations are an integral part of the supply of fuel, and yet they are not "Lifeline Utilities" under the definitions in the CDEM Act 2002. Due to the importance of fuel stations in the delivery of fuel, it is critical they are included in planning to reflect their importance in the fuel supply chain. Emergency events change the demand for fuel. They can lead to extensive public queuing at operational sites and panic buying. Fuel companies must plan how to meet this demand, by having sufficient fuel available and having the processes in place to respond quickly and effectively. In order to do all of this it is important that certain measures are put in place. A survey of all retail fuel stations in the Waikato region has been conducted to identify possible sites for emergency fuel supplies. As part of the survey a number of key factors were assessed to determine how operational the fuel stations might be during an event fuel tank size, refilling, average stock amounts, staffing, opening hours etc.) and emergency preparedness (business continuity planning, electricity backups, payment etc.). The purpose of the plan is to put arrangements in place for when the supply of fuel needs to be managed. The plan also aims to consider all aspects of fuel supply, delivery and distribution in addition to meeting, or addressing, public demand effectively during the response to an emergency event. Fuel is essential in two ways: For the operation of emergency and works vehicles for the actual response; and As a backup power source through the use of generators. The extent to which the plan will be implemented will depend on the impact of the event on the availability and supply of fuel to critical customers.
1. Introduction
The Civil Defence Emergency Management (CDEM) Act 2002 S60 and Part B of Schedule 11 defines
fuel companies as “Entities carrying on certain businesses” and further defines that “an entity that
produces, processes, or distributes to retail outlets and bulk customers any petroleum products used
as an energy source or an essential lubricant or additive for motors for machinery” as such, these
companies are defined as lifeline utilities.
Fuel stations although an integral part of the supply of fuel, are excluded under the CDEM Act 2002 as
a lifeline utility. Due to the importance of fuel stations in the delivery of fuel, is it important they are
included in CDEM planning to reflect their importance in the fuel supply chain.
Emergency events change the demand for fuel, and can lead to extensive public queuing at
operational sites and panic buying. Fuel companies must plan how to meet this demand, make
sufficient fuel available and having established processes to manage demand. It is important that pre-
planning include:
Critical customers who require prioritised access to fuel in an emergency.
The identification of dedicated lanes and priority access.
The provision of information to Civil Defence, prioritised critical customers and the Public of
changes in the operational status of fuel stations.
Short-term fuel outages effectively managed with robust communication between fuel
stations, Civil Defence, carriers and fuel companies.
1.1. Civil Defence Emergency Management
Under the CDEM Act 2002, the Waikato region was required to establish a CDEM Group (see Figure
1). The CDEM Group is made up of the following local authorities:
Hamilton City Council
Hauraki District Council
Matamata-Piako District Council
Otorohanga District Council
South Waikato District Council
Taupo District Council
Thames-Coromandel District Council
Waikato District Council
Waikato Regional Council
Waipa District Council
Waitomo District Council
The Waikato CDEM Group Plan2 outlines the purpose of the CDEM Group and enables the
management of significant hazards and risks that may affect the region by providing for:
Strengthened relationships between agencies involved in CDEM.
Cooperative planning and action between the various emergency management agencies and
the community. Commitment to deliver more effective CDEM through risk reduction,
readiness, response and recovery.
1 Civil Defence Emergency Management Act 2002
2 Waikato Civil Defence Emergency Management Group Plan 2011-2015.
Doc # 2772806/v12 Page 6Figure 1. Waikato Civil Defence Emergency Management Group Doc # 2772806/v12 Page 7
1.2. Waikato Lifeline Utilities Group
Lifeline Utility Groups are voluntary organisations that act as facilitators to promote reduction
(mitigation) and readiness work to be carried out by their members as required under Section 60 of
the CDEM Act 2002. Their emphasis is on educating and motivating by developing and providing best
practice guidelines and processes.
They also provide a technical forum with appropriate confidentiality, enabling engineering and
physical risk management issues of interdependency to be addressed. Lifeline Utility Groups work
across the 4Rs (Reduction, Readiness, Response and Recovery) of the emergency management
continuum in support of resilient communities.
The Waikato Lifeline Utilities Group (WLUG), formerly known as the Waikato Engineering Lifelines
Group (WELG), was formed in 2004 to coordinate and work to progress the completion of projects
which benefit lifeline organisations in the Waikato Region. The overall goal of the WLUG is to assist
members to meet their obligations under the Civil Defence Emergency Management Act 2002. The
Waikato Critical Fuel Supply Plan is one of the tools identified to enhance the resilience of lifeline
utilities in the Waikato region.
1.3. Purpose and Scope of the Plan
The purpose of the plan is to put arrangements in place for when the supply of fuel needs to be
managed. The plan also aims to consider all aspects of fuel supply, delivery and distribution in addition
to meeting, or addressing, public demand effectively during the response to an emergency event. The
extent to which the plan will be implemented will depend on the impact of the event on the availability
and supply of fuel to critical customers.
The objectives of the plan are as follows:
To ensure arrangements are in place for CDEM critical fuel customers to have access to fuel
during an emergency and that their demand is met.
To identify priority fuel stations sites based on geographical location, fuel tank size, regularity
of refuelling, business continuity arrangements and vulnerability to hazards.
To focus on petrol and diesel, and not include liquefied petroleum gas (LPG) and compressed
natural gas (CNG) as they are not deemed as a critical power source.
To ensure the supply of fuel to Airports is included in the business continuity planning of the
airport for specialised fuel; including Avgas and Jet fuel.
Put arrangements in place for CDEM Groups to control the distribution of fuel, including the
control of fuel to priority fuel stations when there are shortages from the terminal.
If necessary arrangements for the distribution from the bulk terminals are to be restricted to
priority fuel stations and priority commercial sites that have suitable tanks and equipment.
Confirm processes to support any CDEM Controller request, priority or direction.
Confirm arrangements that fuel stations are aware of their responsibilities to have planning
in place in the event of a power outage either by having a generator plug installed or having
arrangements in place for an emergency alternative power supply to be connected for sites
identified as critical sites.
Doc # 2772806/v12 Page 82. National Fuel Supply
Seventy percent (70%) of refined fuel within New Zealand is supplied by the New Zealand Refining
Company at Marsden Point and distributed to terminals around the country via shipping. The New
Zealand Refining Company only supplies BP New Zealand, Mobil New Zealand, Chevron and Z Energy.
The remaining percentage (30%) of refined fuel is directly imported; including all of the fuel supplied
by Gull New Zealand.
Mount Maunganui contains bulk fuel terminals owned or operated by all six fuel companies in New
Zealand. This fuel is supplied by tankers to retail sites across the North Island including the Waikato
region. Wiri Oil terminal can also supply fuel to the Waikato region as an alternative.
2.1. National CDEM Fuel Plan
The National CDEM Fuel Plan3 has been developed collaboratively between the Ministry of Civil
Defence and Emergency Management and the oil companies in consultation with Lifeline Groups,
CDEM Groups and the Ministry of Business, Innovation and Employment (MBIE) in order to provide a
consistent planning framework and approach between CDEM and the fuel sector.
The National CDEM Fuel Plan outlines details as follows:
Planning requirements between the CDEM and Fuel Sectors at national, regional and local
levels.
Agreed processes of operational communications between Fuel Sector companies, CDEM
Group Emergency Co-ordination Centre (GECC), and the National Crisis Management Centre
(NCMC).
Details of fuel supply prioritisation to CDEM Critical Fuel Customers.
National CDEM support in response to a Civil Defence emergency affecting fuel distribution.
The Waikato Critical Fuel Supply Plan has been developed to complement the National CDEM Fuel
Plan on a local level.
2.2. Oil Security Review 2012
In 2011 and 2012, the Ministry of Business, Innovation and Employment (MBIE) commissioned three
reports4 into New Zealand’s oil security. The studies assessed two types of oil supply disruptions:
Domestic supply disruptions: disruptions to domestic supply chain infrastructure that result
in supply shortfalls and fuel distribution problems; and
International supply disruptions: disruptions arising outside of New Zealand that result in a
spike in the global oil price resulting in damage to New Zealand’s economy.
On 30 October 2012 Ministry of Business Innovation and Employment (MBIE) released a discussion
paper5 for public consultation on a range of proposals to improve oil security in New Zealand. These
proposals were developed based on the finding of the reports, and from discussions with stakeholders.
3 National Civil Defence Emergency Management Fuel Plan [SP 03/12] www.civildefence.govt.nz
4 RAP Contingency Options;
New Zealand Oil Security Assessment Update; and
Information for NZIER Report on Oil Security
5 Review of New Zealand’s Oil Security, Discussion Paper, Oct 12
Doc # 2772806/v12 Page 9The review found that there are a number of non-regulatory measures that would improve domestic
oil security. Following public consultation, Cabinet has agreed to the following measures and MBIE
will be working with other government departments, the oil industry, and consumer groups, to
progress these measures.
Measure Issue it addresses
a. Under the existing High Productivity Motor Allowing trucks to operate at a higher weight
Vehicle permit regime, define routes that (within their existing technical capacity) could
may be suitable for fuel trucks exceeding help to make up fuel trucking capacity
normally-permitted mass limits to operate shortfalls during a fuel supply disruption.
on in an oil supply emergency.
b. Develop an oil contingency handbook to Greater clarity around the procedures to be
outline responsibilities and procedures to followed and the responsibilities of different
be followed in the event of an oil supply parties could expedite industry’s and
disruption. government’s response to a disruption.
c. Perform further technical analysis of a A connection between the Refinery-to-
proposal to undertake pre-emptive Auckland Pipeline (RAP) and Wiri-to-Airport
planning work for an emergency Refinery- Pipeline (WAP), bypassing the Wiri terminal,
to-Auckland Pipeline (RAP) and Wiri-to- could provide an alternative supply of jet fuel
Airport Pipeline (WAP) bypass. to Auckland Airport in the event of a Wiri
outage.
d. Establish a working group comprising Since market conditions can change rapidly,
relevant departments and industry oil security requires constant monitoring and
participants to share information on oil discussion.
security issues and assist in developing
measures to improve oil security.
e. Review the information government There is a lack of public information on the
currently collects on fuel stocks and level of fuel stocks and storage capacity.
storage capacity. Assess whether it is fit- Better information could improve
for-purpose and identify what information transparency and assist in planning.
should be collected and, potentially,
published.
f. Promote awareness by fuel stations of the Back-up electricity generating capacity at
benefits of back-up electricity generating retail fuel stations would help avoid local oil
capacity. supply disruption in the event of widespread
and on-going power outages.
g. Develop a better understanding of existing Deficiencies in downstream oil sector assets,
hazard prevention and response hazard prevention and response measures,
procedures in the downstream oil sector. should they exist, present a risk to oil security,
persons at or in the vicinity of the facility, and
the environment.
These measures and the issues addressed in the report also have an impact on the fuel supply for the
Waikato region. Most of the measures will be addressed at a national level. Two measures of particular
interest for the Waikato region will be point’s f and g which will be addressed in the plan.
Doc # 2772806/v12 Page 102.3. Oil Companies
There are six major oil companies operating within New Zealand:
G.A.S.
BP
Chevron (Caltex, Challenge)
Mobil
Z Energy (previously Shell and Greenstone Energy Ltd)
Gull New Zealand
2.4. Associated oil industry companies
There are several companies which are critical to the fuel supply chain:
Refining NZ, which operates the Marsden Point refinery
Coastal Oil Logistics Ltd (COLL), which schedules and manages shipping of most of the fuel
stock from the refinery and some of the feedstock into the refinery
Wiri Oil Services Ltd (WOSL), which manages the Wiri oil terminal in Auckland and the
Marsden Point terminal
NZ Oil Services Ltd (NZOSL), a joint venture between BP and Z Energy, which operates certain
terminals around the country including: Dunedin, Timaru, Lyttleton, Nelson, Wellington,
Napier, New Plymouth and Mt. Maunganui
Port companies (Whangarei, Auckland, Tauranga, Port Taranaki, Napier, Wellington, Nelson,
Lyttleton, Timaru, Port Chalmers and Bluff)
Various freight contractors, which drive fuel tankers from the various oil terminals
throughout the country
Distributors contracted to oil companies, which provide a local fuel supply to communities
Fuel stations, which provide point of sale to the public
The Waikato region does not have a refinery, pipeline or bulk storage facility in the region. All fuel is
distributed by various freight contractors directly from various oil terminals (such as the Port of
Tauranga or the Port of Auckland) to fuel stations which provide point of sale to the public.
The following is outside the scope of the Waikato Critical Fuel Supply Plan:
Supply of fuel into New Zealand.
The distribution of fuel around New Zealand not including to the Waikato.
Doc # 2772806/v12 Page 113. Waikato Fuel Supply As at the date of updating the study (June 2018) there are nine fuel stations in the Waikato region that have the direct capability to deliver a service during a power outage. Some of these have also been identified as priority sites (refer Appendix A). These fuel stations are: BP Connect Ngaruawahia – 159 Great South Road, Ngaruawahia BP Connect Waihi – 29 Rosemont Road, Waihi BP Te Kuiti – Cnr Carroll St & Awakino Road, Te Kuiti BP Tirau – 58-70 Main Rd, Tirau BP Glenview – 216 Ohaupo Road, Hamilton BP Whitiora – Cnr Victoria & Ulster St, Hamilton Caltex The Store – 267 SH1, Te Rangiita Challenge Service Station - 3481 SH1, Turangi G.A.S Whakamaru – 2 Tihoi Rd, Whakamaru Version Two of the Vulnerability Study updated in June 20186, identified fuel as one of the key lifeline utilities alongside electricity and transport (or access). Fuel is heavily dependent on transport (access) for distribution, particularly road transport. And at points of sales it is dependent on the provision of electricity to operate the pumps. Fuel is essential in two ways: For the operation of emergency and works vehicles for the actual response; and As a backup power source through the use of generators. Fuel supply and distribution was restored quickly following the Christchurch earthquake by using alternative fuel supply points. However, emergency electricity for fuel stations, panic buying and more widespread effects have been identified as risk areas in the future.7 All of these would be issues for the Waikato region in an emergency situation, especially if the terminals in Mount Maunganui are unable to supply fuel to the Waikato and/or the Refinery-to-Auckland Pipeline (RAP) is affected. Waikato region has no bulk storage facilities and all fuel is either trucked in from Mount Maunganui, Auckland or Napier. This makes the Waikato region vulnerable to the access routes into the region. The demand for diesel will be high.8 It is used by works and construction machinery, most generators also run off diesel. St John Ambulance, hospitals, NZ Fire Service and Rural Fire Authorities will also have a high demand for petrol, including police vehicles and private cars (for welfare and emergency volunteers and hospital staff etc.). Diesel at fuel stations in the Waikato is stored in tanks ranging in size from 7,000 to 50,000 litres. Petrol is in higher demand for daily use by the public and fuel stations store between 15,000 and 120,000 litres on site. On an average day, tanks are estimated to be approximately half to one third full. This is very dependent on the frequency of tanker refills which varies between stations. In general, 24 hour fuel stations have the largest tank sizes and receive the most frequent tanker refills, usually every day or alternate days. For fuel stations with less frequent refills, such as every 10 days, it is difficult to estimate the amount of fuel that would be in the tank on an average day as there is a large variability. 6 Waikato Engineering Lifelines Group - Utility Vulnerability Study, Jun 2018. 7 Review of the Civil Defence Emergency Management Response to the 22 Christchurch Earthquake 29 June 2012 8 Section 6 of Waikato Critical Fuel Supply Plan Doc # 2772806/v12 Page 12
Fuel stations could operate without a tanker refill for 2-5 days under normal operating conditions where it is business as usual and there is no excessive demand. In an emergency situation, demand will be much greater and the fuel stored on site will run out much sooner. The use of aircraft during an emergency is extremely valuable for bringing in supplies, reconnaissance and evacuations. There are two airports in the Waikato Region which are located in Hamilton and Taupo, plus another six smaller airfields are located in Te Kowhai, Matamata, Thames, Te Kuiti, Whitianga and Tokoroa. All eight of the region’s airports/airfields have onsite fuel tanks of Avgas and jet fuel. Avgas is used in small piston engine aircraft, while jet fuel is used for larger commercial aircraft. Fuel supply for aircrafts will not be an issue in a regional emergency as aircrafts can arrive with return gas, therefore no uplift of fuel reserves within the affected area is necessary. Some airports in the region have onsite generators that will require refuelling if electricity is out. The focus of this plan is the supply of diesel and petrol only, the supply of Avgas and jet fuel to airports is part of the airport’s business continuity planning, and falls outside the scope of this document. All hospitals in the region have onsite diesel fuel tanks for operating generators. The supply is estimated to last between one and three days before refuelling would be required. The consumption of fuel will depend on whether generators and boilers need to run off diesel due to an unavailability of gas. Emergency Services (Police, Fire and Ambulance) do not have onsite supplies of fuel in the Waikato and are completely reliant on commercial supplies from fuel stations for vehicle refuelling. 3.1. Priority Sites In the Waikato region there are more than 250 fuel stations. Some of these sites are operated by staff and others are self-service facilities. The sites also vary in the stock they carry. When identifying priority sites it is critical to access the vulnerability of the sites and consider the possible impact of natural hazards. Identified sites needs to agree on the fact that they have responsibilities to be prepared before, during and after an event including keeping their Business continuity planning up-to-date. 3.2. Identifying Priority Sites Retail fuel stations in the Waikato region have been assessed as possible sites for emergency fuel supplies. From the initial assessment, 39 fuel stations as listed in Appendix A were selected as priority sites based on the tank size, average daily fuel available, frequency of refilling, location and the potential impact of hazards. Engagement to ensure that these sites are actively involved in civil defence and understand their responsibilities will be done over the next year. This will also be an opportunity to review identified fuel sites regarding their commitment and suitability. Part of the engagement to gain commitment is to support priority sites in their readiness and to encourage business continuity planning, and assist with such planning where possible. In order to support this commitment WLUG will finalise a cooperative agreement with sites that agree to be priority fuel sites around roles and responsibilities. Refer Appendix C for a template of Cooperative agreement. Commercial sites, such as bus companies, roading contractors, mini tankers, trucking firms, agricultural contractors and large industrial sites were included in the background study as a possible source of diesel in an emergency situation (not necessarily a declared emergency). It was initially thought that the use of these sites could provide readily accessible fuel to CDEM critical fuel customers while removing the issues around public demand and possible panic buying. However, issues with access, measurement, recording and payment make this option unworkable. Doc # 2772806/v12 Page 13
3.3. Responsibilities
Priority fuel sites have the following responsibilities before and during an emergency event:
Have appropriate business continuity plans in place to ensure the continued operation of the site
including the provision of staff.
Have processes and procedures around the request for refuelling of fuel stations and on site
generators during an emergency.
Have pre-established arrangements for an engineer's inspection of building and tanks to confirm
site is safe to operate.
Ensure staff are aware of CDEM critical fuel customers and how to identify them.
Provide a method of payment, or recording supply, to ensure payment following the emergency
when phone and power services are operational. Payment will be the responsibility of individual
CDEM critical fuel customers.
Investigate requirements for alternate power supply.
Have methods of communication with staff and CDEM.
Consider appropriate security measures to cope with public demand.
Have appropriate firefighting capability so they can continue to operate safely (possibly at a reduced
capacity).
3.4. Hazard Assessment
The fuel stations identified have been assessed against the likelihood of being affected by different types of
natural hazards. Appendix A list the fuel sites identified and their potential vulnerability to natural hazards.
From that assessment, the priority sites have been narrowed down to 39 fuel stations. Commercial suppliers
of fuel and private companies are not part of the hazard assessment process, and would be a last resort as
the administration would become significant in terms of accurate cost reimbursement and lost business as a
result of not being able to access their own fuel.
4. Current Arrangements
Based on the initial survey, fuel stations interviewed were confident their staff will be available for work
following an emergency and are relying on the cellular network to contact them. Opening hours during an
emergency are likely to change but will be dependent on the type of event and its affects. Signs, radio and
word of mouth will be used to publicise any changes to normal business.
There are only two fuel stations in the region that currently have the ability to access fuel without electricity
and are wired to run off a generator but do not have generators on site. Many CDEM critical fuel customers
are reliant on their contracts and current arrangements with fuel suppliers for the use of fuel cards and truck
stops.
The remaining fuel stations in the Waikato do not have a generator socket to plug in an alternative power
supply during an extended power outage. Until the decision has been made to include fuel stations as lifeline
utilities, as was done in the State of New York after Superstorm Sandy9, it will be left up to fuel stations to
take responsibility to have planning in place either by having a generator socket installed or having
arrangements in place for an emergency alternative power supply to be connected for sites identified as
critical sites in this plan.
9 Media release, 14 Jan 14, Schumer and Gillibrand announce $5.1. million in federal funds to enable gas stations
along pivotal highways and evacuation routes to install back-up power generators for use during times of crisis.
http://www.schumer.senate.gov/Newsroom/record.cfm?id=349308
Doc # 2772806/v12 Page 14Business continuity planning is not prevalent for fuel stations although they are well prepared and trained for fire risk. In most instances, there is a dependence on the town water supply for firefighting capacity although many fuel stations can still operate within their own business continuity planning. Safety and security of the staff and site is considered to be one of the biggest issues for fuel stations, although there is little planning around how they would cope during an emergency. Security will be required to ensure safety for staff and supply for CDEM critical fuel customers. A large portion of New Zealand fuel payments are made by electronic transactions including EFTPOS, credit cards and fuel cards. Fuel cards are frequently tied to a specific fuel brand and could become an issue during an event. This system is reliant on electricity and either a land line phone or broadband connection. Many fuel stations are able to do manual credit card transactions and are still able to accept fuel card payment options when telecommunications are not available although not without electricity. Cash would be the preferred option although it is not commonly used, particularly by businesses. 5. Arrangements During An Event 5.1. Refuelling Refuelling of fuel stations is the responsibility of the individual fuel companies and will be dependent on the nature and size of the event. The fuel stations will liaise directly with the fuel companies who will coordinate the transportation of fuel. The Controller has the ability to set priorities for sites that require refuelling if required. Road access to the sites from the bulk fuel terminals in Mount Maunganui will be the biggest issue for refuelling. If the bulk fuel terminals in Mount Maunganui are damaged, fuel will have to be transported into the region by road from either Auckland or Napier which would cause significant delays and shortages. This would be considered a national issue and invoke the National CDEM Fuel Plan. 5.2. Electricity During an emergency where there is likely to be significant electricity outages, access to fuel (particularly diesel) will be one of the top priorities for the CDEM Group. Priority sites that are unaffected and able to access fuel will be the first to be used by CDEM critical fuel customers. Sites can be wired for a generator and use a hired generator during an emergency; however it will be largely dependent on having an electrician and any necessary parts available. This is not an effective plan and should only be relied upon if absolutely necessary. Priority sites (in fact, all fuel stations) are encouraged to be wired for generators prior to an emergency. Electrical contractors will be in high demand during an emergency to restore electricity. Also, many electricians do not stock the parts required for generator wiring. 5.3. Communication Communication between the priority sites and CDEM will be dependent on the size and nature of the event. In a smaller, localised event communication will be with the individual priority sites directly. For a large scale, region wide event, communication will be with a representative from the fuel company head offices, which in turn will be communicated with the individual sites. The WLUG Coordination Protocols for Response and Recovery sets out the coordination process for lifeline utilities to communicate during an event.10 10 Coordination Protocols Response and Recovery – 14 June 2013 Doc # 2772806/v12 Page 15
Communication will be via land line, cellular network or a live messenger depending on availability. For larger events where communication is with head office representatives, email will be used. Contact details for each priority site are held by local civil defence managers. 5.4. Security In all events, security of the site and staff is the responsibility of the priority site themselves. Controlling traffic flow and access to priority sites will be the responsibility of CDEM if it becomes an issue. If, during an emergency, security services become a critical resource the Controller will have the ability to decide where those services will be best deployed. 5.5. Payment Retail fuel stations accept payment through electronic funds transfer at point of sale (EFTPOS), manual credit card transactions, fuel cards or cash depending on availability. Truck stops require fuel cards. In all cases, payment for fuel is the responsibility of each individual CDEM critical fuel customer. 5.6. Fuel Tank Inspections In many cases, fuel tanks will need to be inspected following an emergency. In particular, for earthquakes or where inundation is involved such as flooding, storm surge or tsunami. If fuel tanks are damaged and the quality of the fuel is affected, it will no longer be useable. Many fuel companies will perform the first dip test themselves on the fuel to test for quality, however if inspections are required, there are specialist contracting companies that are able to perform this task. Gilbarco (NZ) and ECL Group are two companies that undertake fuel tank inspections for New Zealand including the Waikato Region. Arranging fuel tank inspections and ensuring fuel quality is the responsibility of the fuel companies, the CDEM Group may be able to assist with prioritising sites as necessary if it becomes a critical resource. The Controller has the ability to direct the use of critical resources under the CDEM Act 2002. 5.7. Public Information The CDEM Group will communicate with the public based on advice from fuel companies and the availability of fuel stations to supply deliver fuel, in order to prevent or reduce panic buying. To support this process it is important to prepare in advance standard public messages coordinated between fuel companies and the Civil Defence Public Information Manager (PIM) identifying sites that are open for the public, discourage panic buying and highlighting the need to prioritise supply for emergency services and lifeline utility operators. Doc # 2772806/v12 Page 16
6. CDEM Critical Fuel Customers
6.1. Vehicles and Personnel
CDEM critical fuel customers who require fuel for vehicles are categorised in two ways, the easily identified
and branded customers that need no other type of identification and those that are harder to identify and
who will differ depending on the nature and size of the emergency.
The easily identified and branded customers will use no other form of identification and include:
New Zealand Police
Fire and Emergency New Zealand
Ambulance (St John only emergency service operator)
Waikato District Health Board
Table 1: Fuel Requirements per Day
Normal Demand During an Event
Petrol Diesel Petrol Diesel
Police 2,100 200 5,100 12,200
Fire 100 500 150 1,500
Ambulance 150 2000 250 3, 500
Health* 2,541 0 2,541 22 066
Waikato CD – GEMO** n/a n/a 200 6,200
Total 4,891 2,700 8,241 45,466
* Health **Waikato CD – GEMO - The capacity of this generator is 3,000L and
Waikato Campus 19,872 would need to be refuelled with diesel every 6-8 hours to ensure
Thames Hospital 1, 824 sufficient supply is always available during an event.
Tokoroa 120
Te Kuiti 140
Taumarunui 110
Waikato DHB 22,066
Other CDEM critical fuel customers that will require additional identification and may differ from event to
event include:
Urban Search and Rescue
Land Search and Rescue
Group Emergency Coordination Centre (GECC) staff and volunteers
Local Emergency Operations Centre (EOC) staff and volunteers
Welfare Services Agencies (such as Work and Income, New Zealand Red Cross, Salvation Army
etc.)
Civil Defence Centre volunteers
Lifeline Utilities and their contractors
Healthcare and hospital staff
Military
Fast Moving Consumer Goods (FMCG)
Doc # 2772806/v12 Page 176.2. Sites The following sites will potentially require access to fuel via mini tankers for generator refuelling: Hospitals NZ Police and NS Fire Service departments GECC and Local EOCs Civil Defence Centre (CDC) Airports Electricity generation sites (for black start capability) Electricity control points (command centres and substations etc.) Telecommunication hubs (cell sites, land line exchanges) Water and wastewater treatment plants and pump stations Priority fuel stations and commercial fuel sites It is the responsibility of CDEM critical fuel customers to regularly review their requirements, particularly with regard to generator tank sizes and refreshing of stored fuel. All fuel account holders should consider the arrangements made with their suppliers regarding payment of and access to fuel during an emergency. 6.3. Identification Emergency Services (those listed in Section 6.1) will require no further identification as they operate in clearly marked vehicles and personnel have easily identifiable uniforms. It is the other CDEM critical fuel customers that potentially cause an issue as they are not clearly marked and may be a member of the public, particularly volunteers, with no identification. They will be issued with a CDEM critical fuel customer identification card during the emergency. All identification cards will be numbered and registered to ensure there is no misuse. Each card will be registered to a person or a vehicle and will require additional photo identification (a drivers licence for example). These CDEM critical fuel customer cards will be issued during the emergency as required by the Waikato CDEM Group. This is due to the changing nature of emergencies. Although many businesses and organisations will remain the same regardless of the nature and size of the emergency, there are often changes in contracting firms and increased levels of support from within and outside the region for a significant emergency. The identification process needs to encompass all those changes. CDEM critical fuel customer identification will be available by registering at local EOCs or the GECC. Doc # 2772806/v12 Page 18
Appendix A: Priority Fuel Sites 2018
Volcanic Eruption
Storm Surge
Geothermal
Fuel Station
Earthquake
City/Town
Wind/Fire
Landslide
Flooding
Tsunami
Address
Priority
Hamilton City Council 1 Hamilton BP Glenview Auto Care^ 216 Ohaupo Rd, Glenview
2 Hamilton Z Energy 4 Tuhikaramea Rd, Dinsdale
3 Hamilton Naylor St Auto Service 103 Naylor Street
4 Hamilton BP Connect Rototuna Cnr Thomas & Horsham Downs Rds
Thames-Coromandel DC 1 Thames BP 100 Bank St (SH25)
2 Coromandel BP 46 Tiki Road
3 Whitianga Z Energy Cnr Albert St & Owen St
4 Whangamata Z Energy Cnr Port Rd & Ocean Rd
Hauraki DC 1 Paeroa Caltex 2 Belmont Road
2 Waihi BP Connect^ 29 Rosemont Rd
3 Ngatea Shell 75-77 Orchard West Rd
Matamata-Piako DC 1 Matamata Z Energy 3 Peria Rd
2 Morrinsville BP 283 Thames St
3 Te Aroha Caltex 39-47 Kenrick St (SH26)
4 Waharoa Mobil 32 Seddon St (SH27)
Waikato DC 1 Ngaruawahia BP Connect^ SH 1
2 Mercer Mobil Mercer Country Stop, SH 1
3 Raglan BP2GO (upper) Bow Street/2 Main Rd
4 Tuakau Gasoline Alley 66 George St
South Waikato DC 1 Tokoroa BP Connect 32-34 Main Rd
2 Tirau Caltex 43-49 Main Rd
3 Tokoroa Mobil 129 Main Rd
4 Putaruru Z Energy 68-70 Tirau St
Taupo DC 1 Taupo BP 52 HeuHeu St
2 Taupo Z Energy 200 SH5
3 Turangi Z Energy 1 Pihanga Rd
4 Whakamaru G.A.S^ 2 Tihoi Rd (SH32)
Waipa DC 1 Cambridge BP Connect 84-96 Victoria Street
2 Te Awamutu Mobil 133 Arawata St
3 Karapiro Mobil 719 Tirau Rd (SH 1)
4 Te Awamutu Caltex 98 Ohaupo Rd (SH 3)
Waitomo DC 1 Te Kuiti Z Energy 67 Te Kumi Rd (SH 3)
2 Te Kuiti BP2GO Energy Centre^ Cnr Awakino Rd (SH 3) & Carrol St
3 Te Kuiti Waitomo 41 Rora Street
4 Te Kuiti Waitomo Petroleum 48 Carroll St
Otorohanga DC 1 Otorohanga Otorohanga Motors 1 Ranfurly St
2 Otorohanga Caltex 5 Te Kanawa St
3 Otorohanga Caltex Truck Stop Cnr Progress Dr & Huiputea Dr
4 Te Kawa Te Kawa Cross Roads 684 Otorohanga Road – (SH 3)
Key Almost certain or likely Possible Unlikely or rare
^ Site with Generator plug
Doc # 2772806/v12 Page 19Appendix B: Map of Critical Fuel Stations Locations Doc # 2772806/v12 Page 20
Appendix C:
Proposed Cooperative Agreement
Cooperative Agreement Between
Waikato Civil Defence Emergency Management Group
and
Insert priority site name(s)
For the supply and distribution of fuel during an emergency
1. Introduction
This agreement reflects the cooperation and common commitment of the Waikato CDEM Group and priority fuel
stations to the protection of people in the period leading up to, and during emergency events in relation to the
supply, distribution and sale of fuel during an emergency.
2. Purpose
Fuel is one of the most vital resources during an emergency, particularly when there are significant power outages.
It is required for emergency services vehicles, repair vehicles, heavy machinery and the refuelling of generators.
The purpose of this agreement is to define the requirements of priority fuel supply sites to ensure continued
operation and allow fuel supply to CDEM critical fuel customers for the response to and recovery from an
emergency.
As seen in previous emergency events, panic buying from the public can seriously affect the ability of CDEM critical
fuel customers to access essential fuel and the overall fuel supply.
3. Roles
In an emergency, the CDEM Act 2002 provides CDEM Groups and Controllers with a wide range of powers including
the ability to manage essential supplies and the requisition of materials. This can allow CDEM Groups to control
(under a declaration) the distribution of fuel, including the control of fuel to priority fuel stations when there are
shortages from the terminal.
If necessary, the distribution from the bulk terminals will be restricted to priority fuel stations that have suitable
tanks and equipment. Commitment from the priority fuel stations is required to ensure they have the ability to
operate in order for fuel to be provided and distributed to the end use customers.
4. CDEM Critical Fuel Customers
For the purposes of fuel supply and distribution, CDEM critical fuel customers will be defined by the Controller
relative to the type of emergency being experienced and are defined as those customers required for the response
to and recovery from an emergency event.
CDEM critical fuel customers vary widely, from emergency services vehicles and staff to lifeline utilities and their
contractors. Unlike Emergency Services who have identifiable uniforms and clearly marked vehicles, many critical
fuel customers are just like many other members of the public (e.g. Civil Defence Centre volunteers). Critical
customers will be provided with a means of identification where necessary.
The fuel supply sites will be able to determine how CDEM critical fuel customers are supplied with the necessary
fuel, whether that is by dedicating one lane or the entire site to CDEM critical fuel customers or continuing normal
operations. It will be determined by the amount of fuel available and public demand.
Doc # 2772806/v12 Page 21This agreement does not prevent fuel supply sites from supplying fuel to regular customers as long as fuel is
available for CDEM critical fuel customers.
5. CDEM Responsibilities
The Waikato CDEM Group agrees to accept the following responsibilities in relation to this agreement:
Contact fuel supply sites and determine ability to continue operations.
Assist with prioritising fuel tank inspections where there is high demand on inspectors following an
emergency event (particularly earthquake, tsunami or flooding) to ensure fuel quality.
Identify the priority sites for refuelling where fuel shortages occur (this will be dependent on access to
the site and the location of the emergency).
Consider applications for assistance with alternate power sources for a fuel station’s operation when
generators have been identified as a critical resource by the Controller. This will be decided during an
emergency and the assessment will be made to ensure access to fuel for CDEM critical fuel customers.
Provide a method of identifying unmarked CDEM critical fuel customers for fuel supply site staff. List of
critical customers Annex 1.
Provide regular communication on the state of the emergency and requirement for critical customer
service only. Depending on the size and nature of the emergency, communication from the Waikato
CDEM Group will be with either the individual site directly or a representative from the head office of
the fuel company.
Coordinate additional security if required.
Communicate with the public based on advice from fuel companies on fuel supply to prevent or reduce
panic buying and manage increased demand.
6. Priority Fuel Station Responsibilities
The priority fuel station agrees to accept the following responsibilities in relation to this agreement:
Have appropriate business continuity plans in place to ensure the continued operation of the site
including the provision of staff.
Have pre-established arrangements for engineering assessments of the building and tanks on site.
Ensure staff are aware of CDEM critical fuel customers and how to identify them.
Provide a method of payment or recording of supply to ensure payment following the emergency when
phone and power services have been restored. Payment will be the responsibility of individual CDEM
critical fuel customers.
Investigate requirements for an alternate power supply in order to keep pumps operational.
Have methods of communication with staff and CDEM.
Consider appropriate security measures to cope with public demand.
Signed on behalf of Waikato CDEM Group: Signed on behalf of insert priority site name(s):
Signature: .................................................................... Signature: .........................................................................
Name: ......................................................................... Name: ...............................................................................
Position: ...................................................................... Position: ............................................................................
Witnessed by: Witnessed by:
Signature: .................................................................... Signature: .........................................................................
Position: ...................................................................... Position: ............................................................................
Date: ........................................................................... Date: .................................................................................
Doc # 2772806/v12 Page 22ANNEX 1: CDEM Critical Fuel Customers
Standard CDEM critical fuel customers in every emergency, identified by uniform and marked vehicles:
NZ Police
Fire and Emergency New Zealand
St John Ambulance
Rural Fire Authorities
Other CDEM critical fuel customers that differ depending on the location and nature of the emergency,
identified by approved CDEM Critical Fuel Customer identification:
Urban Search and Rescue
Land Search and Rescue
Hospital staff and medical personnel
Group Emergency Coordination Centre (GECC) staff and volunteers
Local Emergency Operations Centre (EOC) staff and volunteers
Civil Defence Centre volunteers
Lifeline utilities and their contractors:
- Hamilton and Taupo airports
- Producers, suppliers or distributors of manufactured or natural gas (in a network or bottles
larger than 20kg)
- Electricity generators, transmission and distribution
- Suppliers or distributors of water to inhabitants
- Providers of a wastewater or sewerage network or disposal of sewage or storm water
- Telecommunications network providers
- Road network providers
- Producers, processors, or distributors of petroleum products to bulk and retail customers
- Rail network or service providers
-
Welfare Services Agencies
Doc # 2772806/v12 Page 23References
1. Bay of Plenty Fuel Plan – March 2013
2. Civil Defence Emergency Management Act 2002
3. Coordination Protocols Response and Recovery – 14 June 2013
4. Information for NZIER Report on Oil Security - May 2012
5. Media release, 14 Jan 14, Schumer and Gillibrand announce $5.1. million in federal funds to enable
gas stations along pivotal highways and evacuation routes to install back-up power generators for
use during times of crisis http://www.schumer.senate.gov/Newsroom/record.cfm?id=349308
6. National Civil Defence Emergency Management Fuel Plan [SP 03/12] – June 2012
7. New Zealand Petroleum Supply Security 2017 Update
8. Refinery to Auckland Pipeline (RAP) Contingency Options – October 2011
9. Review of the Civil Defence Emergency Management Response to the 22 Christchurch Earthquake
29 June 2012
10. The Review of New Zealand Oil Security, Discussion Paper – Oct 2012
11. Waikato Civil Defence Emergency Management Group Plan 2018
12. Waikato Engineering Lifelines Group – Utility Vulnerability Study, June 2018
Doc # 2772806/v12 Page 24Abbreviations 4 Rs Reduction, Readiness, Response, Recovery CDEM Civil Defence Emergency Management CNG Compressed Natural Gas COLL Coastal Oil Logistics Ltd EFTPOS Electronic Funds Transfer at Point of Sale EOC Emergency Operation centre FMCG Fast Moving Consumer Goods GECC Group Emergency Coordination Centre LUC Lifeline Utilities Coordinator LPG Liquefied Petroleum Gas MBIE Ministry of Business Innovation and Employment NCMC National Crisis Management Centre NZOSL NZ Oil Services Ltd NZTA New Zealand Transport Agency RAP Refinery-to-Auckland Pipeline SH State Highways TA Territorial Authorities WAP Wiri-to-Airport Pipeline WELG Waikato Engineering Lifelines Group WLUG Waikato Lifeline Utilities Group WOSL Wiri Oil Services Ltd Doc # 2772806/v12 Page 25
CDEM Glossary
This glossary contains terminology that is used on a regular basis within the Emergency Management and Civil
Defence sector.
Assembly Point Place in an emergency where evacuees - causes or may cause loss of life or
report, and the point from which they illness or distress or in any way
will be transported to a reception centre endangers the safety of the public or
Capability The effectiveness of co-operation and property in New Zealand or any part of
coordination arrangements across New Zealand; and
agencies for the delivery of resources in - cannot be dealt with by emergency
the event of an emergency services, or otherwise requires a
significant and coordinated response
Coordinated A structure to systematically manage under the Act (section of the Act)
Incident emergency incidents
Emergency Includes the New Zealand Police, New
Management
Services Zealand Fire Service, National Rural Fire
System (CIMS)
Authority, rural fire authorities, hospital
Civil Defence Stands for Civil Defence Emergency and health services
Emergency Management and means the
Emergency Carries out such functions as assigned to
Management application of knowledge, measures,
Management it by the CDEM Group. The Waikato
(CDEM) and practices that:
Office Group EMO is currently based at
- are necessary or desirable for the
Waikato Regional Council (150 Victoria
safety of the public or property; and
Street)
- are designed to guard against, prevent,
reduce, or overcome any hazard or Emergency A centre established by the Lead Agency
harm or loss that may be associated Operations where the response to an event may be
with any emergency Centre managed and supported
Epidemic A disease affecting or tending to affect a
CDEM Act Civil Defence Emergency Management typically large number of individuals
Act 2002 within a population, community or
CDEM Group Means the Civil Defence Emergency region at the same time
Management Group which has been Evacuation The temporary relocation (either
established under section 12 of the Civil spontaneous or organised) of all or part
Defence Emergency Management Act of a particular population or
2002 geographical region from a location that
Cluster A group of agencies that interact to has been or is about to be affected by an
achieve common civil defence emergency, to a place considered to be
emergency management outcomes safe. Evacuations can be mandatory,
Declared Means a state of local emergency pre-event, voluntary, recommended,
Emergency declared under Sections 68 or 69 of the self and assisted
Civil Defence Emergency Management GeoNet The GeoNet system is a national
Act 2002 geological hazards monitoring and data
District Health The provider of publicly funded services collection system. GeoNet is operated
Board (DHB) for the population of a specific by GNS Science and incorporates dual
geographical area in New Zealand data centres with duty officers on 20
minute 24/7 response time
Emergency Means a situation that:
- is the result of any happening, whether Group Controller A person appointed by the CDEM Group
natural or otherwise, including (without as a Controller under Section 26 of the
limitation) any explosion, earthquake, Civil Defence Emergency Management
eruption, tsunami, land movement, Act 2002
flood, storm, tornado, cyclone, serious Guide The Guide to the National Civil Defence
fire, leakage or spillage of any Emergency Management Plan that is
dangerous gas or substance, referred to in the national CDEM Plan
technological failure, infestation, and approved by government
plague, epidemic, failure of or
Hazard Means something that may cause, or
disruption to an emergency service or a
contribute substantially to the cause of,
lifeline utility, or actual or imminent
an emergency (Section 4 of the CDEM
attack or warlike act;
Act) and includes all hazards (i.e.
natural, technological, and biological
sources)
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