Voorwaarden Road Bear Geldig van 1 april 2018 t/m 31 maart 2019 - Camper.nl

Voorwaarden Road Bear
                          Geldig van 1 april 2018 t/m 31 maart 2019

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interpreteren van de algemene informatie en verzekeringsvoorwaarden. Mocht u vragen hebben over
deze informatie, kunt u contact opnemen met Travelhome.

Insurance Summary
The following text is for your reference only. The Rental Agreement is binding and has priority over all forms.

Supplemental Liability Insurance (SLI)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the
renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage
claims.

Public Liability Insurance (secondary coverage included in the daily rate)
The Public Liability Insurance covers accidents in the event that the renter is at fault. The policy protects the
rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability
coverage). Liability Insurance has no deductible and current limits can be checked @
https://extranet.mbainsurance.net/mirna/choice/statelimits.php.

Premium VIP Coverage (included in the daily rate)
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a
deductible of US$ 1,000.00 per incident. Coverage includes but is not limited to:
• Accidental damages to the vehicle (renter’s or 3rd party’s fault),
• “Uninsured Motorist” in case the renter is involved in an accident with a non-insured driver,
• Vehicle theft and fire (personal property and items in the vehicle are always excluded),
• Windshield & glass damage, and
• Vandalism.

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized
areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec
(Canada) (see section 4.12 “Travel Restrictions”).

Non-Covered Damages (including but not limited to)
Customer has full legal and financial responsibility in case of:
• Damages to the interior of the vehicle
• Breach or violation of the rental contract
• Carrying more passengers than having seat belts available
• Personal damages and personal property are never covered
• Deliberate and willful damages caused by the renter or his guests
• Damages caused to the vehicle by abuse or misuse for illegal activities
• Renter negligence, e.g. backing up without a guide, following incorrect GPS guidance, etc.
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems,

• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or
coolant levels, air pressure, etc.
• Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage
• Damages and accidents caused under the influence of alcohol, drugs or other controlled substances
• Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing
limit is with proper equipment 1,500 lbs.)
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental
terms & conditions, or not listed on the rental contract or having a valid driver license

Please take note: In case of a claim, Road Bear RV will not act as an adjuster for any third-party insurances
purchased by the renter (such as $ 0.00 deductible insurance, etc.).

Driver’s License and Age
A valid national driver's license is required for each driver. In addition, we recommend that foreign customers
have an international driver's license or an English translation of the license issued by their home country. All
drivers must meet the age requirement indicated on the rate sheet.

Customer Deposit at pick-up
Based on credit card company rules we authorize for reservations up to 29 nights the deposit amount. For
reservations 30 nights and longer the deposit amount is charged on the credit card.

Additional deposits may be required or charged for special events such as a regional festival, “Coachella”,
“Burning Man”, “Stagecoach, “Further Future”, “NASCAR”, when a surcharge applies or if no mileage has been
pre-paid, etc. Vehicle will not be handed out in case of insufficient funds; the reservation will be cancelled and
prepaid funds are forfeit.

Additional Customer Deposit after an Accident
Regardless of the customer being at fault or not, before handing out a replacement unit we request from the
customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off
(minus any fees/charges).

Credit Cards
VISA-, Master/Euro-, American Express cards are accepted. No pre-paid credit cards are accepted.

Online VIP Check-In
For all bookings and branches the online VIP check-in is available at http://www.roadbearrv.com/check-in.
This expedites the pick-up process and allows us to spend more time with our mutual customer instead
performing administration during the pick-up. To access the online VIP check-in system and enter their
information the client requires
• The Road Bear RV booking number (B-LAX-XXXXX, etc.)
• The pick-up date, and
• The pick-up location.

Note that the online VIP check-in is open until 72 hours prior to the scheduled vehicle pick-up date.

Complimentary Transfers
Complimentary transfers are provided once a day to (but not from) the airports
DEN/EWR/LAS/LAX/MCO/OAK/SEA/SFO (neither JFK nor La Guardia) and at all rental locations from/to named
airport hotels12. The complimentary permitted amount of luggage is in accordance with the airline regulations
for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive
luggage is the customer’s responsibility.

The parents or guardians are responsible to provide for the transfer according to the applicable laws a child
seat or booster. Road Bear RV cannot bring the child seat or booster from the branch to the transfer point. We
advise the customer to bring it with them from home or having it shipped to the hotel.

Transfer to Branch
Clients cannot pick up the vehicle the day they arrive with an inter-continental flight or from South America.
We recommend therefore spending the first night in an airport hotel or motel. Priority shuttle service will be
granted to customers who have made contact at least 72 hours in advance, via you or the online check-in
system with their transfer location and how they can be reached so we may inform them about the exact pick-
up time for the transfer. If customers choose not to supply the transfer location 72 hours in advance the
complimentary shuttle service cannot be guaranteed.
The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On
Saturday based on appointment. If the customer has provided us the transfer location and how we can reach
them but not received the exact pick-up time for the transfer at 16:00 the day before vehicle pick-up, we advise
the customer to call the pick-up rental station between 08:00 and 09:00 on the pick-up day.

Transfer from Branch
The complimentary airport (hotel) shuttle leaves at 11:00 at all branches

Motorhome Pick-Up and Drop-Off Times
At pick up the main renter must be present with the original driver license and physical credit card showing
his/her name. To avoid waiting times all customers are asked to check-in online and communicate with the
branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments
may be available by calling the pick-up branch two or three business days prior to pick-up.
Regular vehicle pick-up times are Monday to Friday 12:30 to 16:00 Saturday Call for an appointment (general
pick-up time 12:00 - 13:00)

Vehicle drop-off time starts at 08:00 and has to be concluded at 10:30 am. Later drop-offs will not be entitled
to get a complimentary transfer to the airport hotels or airport.
Note: In order to guarantee an early pick up or late drop off the customer has to extend, if availability allows,
the reservation by one night prior respectively afterwards and pay for this extra night(s).

Branch Hours of Operation
Monday through Friday 08:00 to 17:00                                    NYC: From NOV to FEB 09:00 to 16:00
Saturday 08:00 to 13:00 (or during high season as required)             NYC: From NOV to FEB by appointment
Sunday Closed

Customer Orientation
The staff at all pick-up locations speaks German and English, Dutch, French, Spanish is spoken at some
locations.
After completing the paperwork, the clients get a very thorough personal walk-thru of the motorhome. In
addition, every vehicle is equipped with an operations manual in German and English. In case of an emergency,
accident or technical problems, clients may call 24-hours a day/7 days a week the Help Desk toll free number
which is printed on the keychain.

Vehicle Substitution
If for any reason the booked vehicle should not be available Road Bear RV reserves the right to substitute a
higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted the Road Bear RV
liability is limited to the refund of the gross rate difference of the two vehicles.

Vehicle Length
If a customer requires the exact measurements to make arrangements with a ferry or other service such
customer needs to touch base directly with us so we are aware that the assigned vehicle cannot be substituted
with a longer one!

Travel Restrictions
Mexico            Traveling into Mexico is not permitted.
Death Valley      Traveling into Death Valley is not permitted between June 15 and September 15.
Others            Traveling on any private, gravel, dirt or logging roads and other non-public roads, beaches,
                  etc. and in the Inner city of New York, Montreal and Quebec City (Canada) is not permitted.

Alaska           Traveling within Alaska, Yukon and Northwest Territories is permitted as long as Road Bear RV
                 has been advised at the time of booking.

Road Bear RV will hold the customer responsible for disregarding these restrictions including accidents,
mechanical breakdowns and thefts occurring in a travel restricted area!

Gasoline and Propane
The cost of gasoline and propane is not included in any rent and Road Bear RV does not assume responsibility
for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return
the vehicle with full tanks or will be charged accordingly.

Maintenance Responsibilities, Repairs and Reimbursement
1 Maintenance Responsibilities
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting
mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the
vehicle and presentation of all receipts (see mechanical breakdown).
It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

2 Maintenance, Repairs and Reimbursement
For maintenance and repairs exceeding US$ 50.00 the customer must call the Road Bear RV 24-hours/7-days
toll free helpline to get an authorization. Non-authorized invoices over US$ 50.00 will not be reimbursed.
Receipts and replaced parts must be presented for reimbursement.
Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

Technical Difficulties with the Vehicle and its Features
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle
and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their
motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations
manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the
USA.
Please note: We are not returning phone calls or accepting requests to call a customer back because customers
may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or
nearby the vehicle.
When we receive a phone call we differentiate between an inconvenience and an emergency:
• We define an Inconvenience as something that requires the customer to spend additional time, a
workaround or a non-safety related feature is not available. Examples are purchasing ice because the
refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the
interior space not increased.
• We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the
engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies (see next paragraph).

Vacation Interruption Protection (VIP) Insurance
Should the renter’s motorhome vacation be interrupted by an Emergency as defined above, not accident or
damages caused by the renter, for more than 12 working hours after reporting this to Road Bear RV, the renter
will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25.00
per person per night and car rental up to US$ 50.00 per day per motorhome with a combined maximum of US$
1,500.00 per rental agreement.
Such reimbursement is only possible when we had the chance to take care of the problem and the customer
cooperated to do so. Defects and repairs of Wi-Fi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator,
heater, water heater, slide-out room, awning, cruise control, etc. are not considered mechanical breakdowns
and are excluded from VIP reimbursement. Refund of expenses is in any case only possible against proper
receipts.

In the Event of an Accident
Insurance coverage may be void if the following instructions are not followed: The customer must
• Obtain from the police officer investigating the accident a local police report,
• Notify Road Bear RV as soon as possible but not later than 24 hours after the accident,

• Provide not later than the return of the vehicle the completed accident report form which is supplied to the
customer and located in the vehicle along with the registration & insurance papers; such full-written report
must contain the other party's name, address, phone number, driver's license number, date of accident, etc.

All documents relating to the accident must include a police report or identifying number.

Parking and Traffic Violations
It is the client’s responsibility to report and pay at drop-off for all parking and traffic violations. Failing to report
these violations at drop-off will cause a charge of a US$ 100.00 administrative fee per violation plus the fine
(including all late charges) to the client’s credit card.

Toll Road System in the Florida Keys
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the
southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line.
The old tollbooths have been eliminated and the toll-fees cannot be paid in cash anymore.
There are the following options for payment to travel on the Turnpike:
1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch.
2. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The
transponder will allow traveling on toll roads by paying money into the personal SunPass account.
3. The “TOLL-BY-PLATE” program can be used as an alternative. This program captures an image of the vehicle
license plate and bills the registered owner of the vehicle for the toll amount. The “TOLL-BY-PLATE” program
allows the customer to call in to register for a “TOLL-BY-PLATE” account and to pay for tolls before an invoice
will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located
at major retail stores.

Be aware
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure
to comply with this statute may result in the assessment of a US$ 100.00 or more civil penalty, assessment of
court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be
important for the customer to inform the Road Bear RV drop-off location of the fact that they traveled on the
Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Road
Bear RV as the registered owner of the vehicle, all fees due will be charged to the customer’s credit card on file
and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).

Cleaning Fee
The clients are responsible to return the vehicle with the interior clean and holding tanks dumped. The vehicles
exterior does not require cleaning by the customer. Cleaning and dumping charges apply as posted at the drop-
off location.

Child/Booster Seat
The parents or guardians are responsible that the applicable laws in regards to child or booster seat are
followed

Disclaimer
Travelhome is niet verantwoordelijk voor onjuistheden en/of fouten in bijgevoegde gegevens.
Informatie is onder voorbehoud van tussentijdse wijzigingen. Gegevens verstrekt op het voucher en
de voorwaarden zoals vermeld op het huurcontract tussen U en de leverancier zijn bindend.
Travelhome heeft slechts een bemiddelende rol tussen u en de leverancier. Travelhome Reizen vallen
onder de ANVR voorwaarden.