VOICETHE - THE NATIONAL FRANCHISED DEALERS ...
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Spring 2020
Voice
The
The Official NFDA magazine for the Industry
In this issue...
Covid - 19 Guidance
NFDA Dealer Attitude Survey
100 Dealers Receive EVA Accreditation
David Newman Appointed NFDA Chairman
...and more!
The Voice Interviews Mark Lavery,
CEO of Cambria Automobiles Plc
Welcome to the Spring
Edition of the Voice Coronavirus
UPDATE
The latest results of the NFDA Dealer The magazine features an interview with
Attitude Survey Winter 2019/2020 Mark Lavery, CEO of Cambria Automobiles,
are included in The Voice. The survey, as well as summaries of the latest
published in March, showed that Lexus had developments in employment law and the
the highest, overall average score across main measures announced in the Spring
all questions and, in general, there was a Budget.
slight improvement in dealers’ satisfaction
levels with their manufacturers. The survey Please note, due to the Coronavirus, we
Covid-19 Coronavirus Guidance for NFDA members
continues to represent an essential tool for have had to postpone the NFDA Spring
NFDA to monitor the health of the dealer/ Ball which was due to take place on 25
manufacturer working relationship. Please April 2020 and will now likely be held in
Sue Robinson
find more details in the magazine. Spring 2021. We have already contacted The Covid-19 Coronavirus emergency automotive retail sector.
sponsors and guests individually, but if you is presenting a number of challenges Visit our website to find guidance
Director, NFDA The Voice features a comprehensive We are in constant communication
have any questions please do not hesitate for automotive retailers. documents on:
update on Drive My Career including the to get in touch. with our dealer members as well as the
Dear Colleague, first Driving Inclusivity in Automotive event • Generic HR & Employment
NFDA, your trade association, is Government to continue to address
The Coronavirus is presenting a number of which took place in December, February’s NFDA is the voice of automotive retailers. guidance
apprentice takeover campaign and a working harder than ever to support the most pressing issues facing
challenges for the whole country. NFDA has If you require any assistance or would like • Q&A around issues at work
been working extremely hard to support summary of the milestones achieved by its members. We will continue to send businesses.
to discuss any of the issues highlighted in
our franchised dealer members and provide Drive My Career in its first two years. regular updates and communications • Coronavirus Job Retention
the magazine, please contact our member We are providing our dealer members
them with regular guidance and daily helpline on 01788 538303 or email Scheme
Also, you will find an update on our Electric over the coming weeks. Our helpline with guidance documents prepared by
updates on the issues facing businesses nfda@rmf.co.uk. • Lay off and short-time working
Vehicle Approved (EVA) accreditation and email support are available to our legal team on a daily basis through
and the announcements made by the • Summary of Government
Government. Please find in the magazine scheme with the list of the 100 dealerships members as usual. our coronavirus-dedicated bulletin,
that obtained their EV Accreditation during financial support measures
the list of issues we have covered and visit website and social media channels.
www.nfda-uk.co.uk/industry-issues for the first twelve of months of operation of The situation is very fluid and we • Latest member updates including
more information. EVA. continue to monitor the implications We encourage NFDA members MoT exemption, businesses to
that the measures announced by who are currently not receiving this temporary close, key workers
the Government are having on the guidance to contact us.
NFDA REGIONAL MEETINGS 2020: DATES & VENUES
The NFDA Regional Meetings 2020 will take place across the country throughout the year. Visit www.nfda-uk.co.uk/industry-issues
Themes of discussion will include new and used UK car market, the relationship between retailers and manufacturers, aftersales, HR, with an
update on Drive My Career, finance and insurance, as well as electric vehicles, including NFDA’s Electric Vehicle Approved (EVA) scheme.
or email nfda@rmif.co.uk
We will cover the focus of NFDA’s lobbying activities, as well as the latest results of the Dealer Attitude Survey Winter 2019/2020 and Consumer Member Helpline - Contact: 01788 538 303
Attitude Survey 2020.
SOUTH WEST SOUTH MIDLANDS
NFDA calls on Government to support franchised
Venue: Holiday Inn, Filton, Bristol Venue: Hilton Hotel, Cobham Venue below
Thursday 4 June Tuesday 16 June Thursday 18 June – Hilton, Northampton
Thursday 24 September
Tuesday 8 December
Thursday 10 September
Thursday 17 December
Tuesday 8 September – Double Tree by Hilton,
Walsgrave, Coventry
dealers and automotive aftermarket
Wednesday 9 December – Double Tree by Hilton,
NORTH EAST Walsgrave, Coventry On 17 March 2020, NFDA wrote that critical vehicles can continue to On 25 March, the Transport Secretary’s
NORTH
Venue: Park Royal Hotel, Warrington Venue: Marriott Hotel, York a letter to the Chancellor of the operate safely and efficiently during announced that vehicle owners will be
The regional meetings help us set the Exchequer, the Rt Hon Rishi Sunak MP these extremely challenging times. exempt from MOTs for 6 months, the
Tuesday 23 June Tuesday 9 June
direction of our work and enable us to and Alok Sharma, Secretary of State Driver & Vehicle Standards Agency
Tuesday 22 September Tuesday 15 September
Tuesday 15 December provide you with an accurate update on all for Business, Enterprise and Industrial MOT moratorium (DVSA) has outlined the details of the
Thursday 10 December
our activities. Your feedback is key and your
Strategy, to urge the Government to exemption which are available on the
attendance to the NFDA Regional Meetings is Additionally, at a time when many
Meetings take place in the morning and lunch is provided. support franchised retailers during the NFDA website.
vital: contact nfda@rmif.co.uk to attend. vehicle owners are going to be ill, in
outbreak of the Coronavirus.
quarantine or social distancing, NFDA NFDA will continue to monitor the
NFDA asked for assurances that highlighted to Government that it was situation and provide our members
service and repair workshops in not reasonable to require them to with timely updates. Please visit
franchised dealerships will not be venture out to get their vehicles MOT- www.nfda-uk.co.uk for more
closed as these are vital in ensuring tested. details.
2 3
RMI Employment Law
as being employed by the client. Currently, weeks of leave following the loss of child situations (if, for whatever reason, that step
it is the intermediary’s responsibility to under the age of 18, or a stillbirth after 24 has been missed) it is not necessarily fatal
determine whether IR35 applies. weeks of pregnancy. to an unfair dismissal defence.
From 6th April Details of the new entitlement and those Tribunal Procedure: striking out
who will qualify will be set out in separate
BULLETIN
From 6 April 2020, changes to IR35 In Employment Tribunals striking out a
Regulations. Bereaved parents will be
rules will be implemented for medium and claim prior to the hearing is increasingly
entitled to take their leave in one two-week
large businesses in the private sector and rare. Over the years Tribunals have become
block or in two separate blocks of one
will largely mirror changes that took effect more cautious of striking out unless the
week. The leave must be taken before
in the public sector in 2017. grounds for doing so are very clear.
the end of a period of at least 56 days
Under the new regime, for all contracts beginning with the date of the child’s death. When considering striking out a Tribunal
entered into, or payments made on or will often issue an “Unless Order” stating
Bereaved parents employed with a
after 6 April 2020, the onus will shift from that unless a party complies with some
minimum of 26 weeks’ continuous service
the PSC to the end user client to make direction, then the claim will be struck
will also be entitled to receive statutory
a status determination. Responsibility for out. In Duncan Lewis Solicitors v Puar the
parental bereavement pay. Those with less
Spring 2020
accounting for tax and national insurance Employment Appeal Tribunal (EAT) held
than 26 weeks’ continuous service will be
will shift to the party who pays for the that a Tribunal should specifically consider
entitled to take two weeks of unpaid leave.
individual’s services, known as the ‘fee- the seriousness of the default, as well as
payer’. CASE LAW UPDATE any reason for the default, before striking
out a claim or a defence.
In anticipation of these changes, it • Unfair Dismissals and Investigations
is essential that medium and large • Tribunal Procedure: striking out Facts
Welcome to the Spring Edition of the RMI Employment businesses carry out an assessment to The Claimant’s claim was struck out after
law bulletin. As it is once again spring there are a determine whether the new rules under Unfair Dismissals and Investigations she failed to comply with an Unless Order
IR35 apply to their independent contractors requiring her to give further particulars
number of changes coming in this April. Under the Employment Rights Act 1996
and review their contracts and pay (details) of her claim.
(section 98 (4)) one of the important steps
arrangements. Small businesses will not be
needed for an employer to demonstrate a
caught by the changes. fair dismissal to an Employment Tribunal is The Claimant applied to the Tribunal for a
to demonstrate that a fair investigation has review of the original strike out decision,
HOLIDAY PAY REFERENCE taken place. which was successful. The Respondent
PERIOD ADJUSTMENT then appealed to the Employment Appeal
It is generally good practice to hold a Tribunal (EAT) against that reconsideration
Presently separate investigation meeting before decision.
a decision is taken to proceed with an
The calculation of holiday pay can be In the EAT’s Judgment it separated out
invitation to a disciplinary hearing. The
complicated, particularly for those with the questions the Tribunal had to ask
is removed. Once agency ACAS code of practice at paragraph
variable hours and variable rates of itself when considering the matter. There
workers have satisfied the 5 also makes this point. It is frequently
remuneration. Currently, the holiday pay should be a specific finding on a question
12-week qualifying period, however assumed that without a separate
reference period is 12 weeks under the of the seriousness of the Claimant’s default
they will be entitled to equal pay investigation meeting any subsequent
Employment Rights Act 1996 (albeit it is and that should be dealt with separately
comparable to workers who are dismissal will be unfair. That however is
arguable that is not binding). from the reason for the default. These
engaged directly by the employer. wrong and this has just been re-confirmed
were separate questions for a Tribunal
From 6th April by the Employment Appeal Tribunal (EAT) in
to consider and, in making a decision,
In addition, from 6 April 2020 all the Judgment Sunshine Hotel v Goddard.
From 6 April 2020, the holiday pay the Tribunal had to set out its reasoning
agency work-seekers must be
reference period will increase from 12 In the case the EAT confirmed there is no sufficiently on such matters.
provided with a key facts statement
setting out the terms under which weeks to 52 weeks. Employers will be legal requirement for an employer to hold
they will undertake the work. required to look back at the previous 52 an investigation meeting. Section 98(4) IN CONCLUSION
weeks where a worker has worked and plus the ACAS code of practice requires
an employer to act “reasonably”. The Don’t forget, any advice contained in the
On or prior to 30 April 2020, agency received pay, discarding any weeks not
key points for an investigation is to above is general in nature and will need to
workers whose existing contracts worked or where no pay was received, to
AMENDMENTS TO consider all the relevant evidence (not just be tailored to any one particular situation.
contain a Swedish derogation calculate the average weekly pay.
AGENCY WORKERS RULES provision must be provided with a written the evidence that supports the employer’s As an RMI member you have access to the
It is hoped that this change will help to case) and make sure that the employee RMI Legal advice line, as well as a number
Presently notification by the agency that it will no of written particulars from their first day even out the variation in pay for workers, knows the evidence and full details of the of industry experts for your assistance.
longer have effect.
of employment. Additional information particularly those in seasonal or atypical allegations they are facing in advance. Should you find yourself in the situation
The Agency Worker Regulations
will have to be included as part of the roles. above, contact us at any stage for advice
2010 entitle agency workers to receive the NEW RIGHT TO A WRITTEN extended right. Of course, employers also have to be and assistance as appropriate.
same pay and basic working conditions as STATEMENT OF TERMS
NEW PARENTAL aware of their own procedures. If there is a
direct recruits once they have completed Changes to IR35 rules for the private Motor Industry Legal Services
disciplinary policy which always requires an
12 weeks’ continuous service working in Presently sector BEREAVEMENT LAW employer to hold a separate investigatory
the same role. The ‘Swedish derogation’ Motor Industry Legal Services (MILS)
Currently, employees who have been Presently meeting, then in such situations that provides fully comprehensive legal advice
currently provides an exemption to the Presently
right to equal pay, if agency workers are continuously employed for more than one may (but will not always) mean that a and representation to UK motor retailers
month must be provided with a written At present, the IR35 rules apply where There is no statutory law in this area. subsequent dismissal is unfair. for one annual fee. It is the only law firm
employed under a permanent contract
of employment with the temporary work statement of terms within two months of an individual (worker) personally performs in the UK which specialises in motor
From April (probably) Comment
agency and are paid by the agency for employment commencing. services for another person (client), through law and motor trade law. MILS currently
periods between assignments. an intermediary (usually a personal service The Parental Bereavement (Leave and Pay) The case is good news for employers. We advises over 1,000 individual businesses
From 6th April company, or PSC) and if the services Act 2018 is expected to come into force would generally advise that a separate within the sector as well as the Retail
From 6th April were provided under a direct contract, the in April 2020. If it does come into force, investigation meeting is best practice, Motor Industry Federation (RMI) and its
From 6 April 2020, all new employees and
From 6 April 2020, the Swedish derogation workers will have the right to a statement worker would be regarded for tax purposes bereaved parents will have the right to two but the case goes to show that in some members.
4 5
ALL 100 DEALERS RECEIVE
ELECTRIC VEHICLE APPROVED
(EVA) ACCREDITATION
COMMERCIAL VEHICLE DIVISION
SLIGHT DECLINE IN LCV
MARKET DURING FEBRUARY
Electric Vehicle Approved
Light commercial vehicle registrations were down for the first
Following less than 12 months since the official time since November 2019, according to the SMMT’s LCV
launch of the Electric Vehicle Approved (EVA), all registration figures for February 2020.
In contrast, 2.0-2.5 tonne vans saw a strong 9.3% rise in demand,
dealerships that entered the scheme have now been 14,103 LCVs were registered in February, with 14,384 registered in from 2,469 sales to 2,698 this year. 4x4s also had a good February,
audited and have received their EVA accreditation. the same period last year, indicating a decline of -2.0%. Year-to-date almost doubling from 25 to 48 vehicles registered.
figures, however, showed an increase of 2.8%, from 36,620 in 2019
The Ford Transit Custom yet again maintained itself as the most
Electric Vehicle Approved (EVA) is the accreditation scheme by the Energy Saving Trust (EST) to verify that they met the EVA to 37,660 in 2020.
registered LCV of the month totalling 1,930 units sold, adding up
launched by the NFDA in 2019 to recognise expertise in the electric standards. The standards cover key areas of EV retail and aftersales Decreases were seen most prominently in vans under 2.0 tonnes, to 5,047 in the year to date. Ford Transit continued as the second
vehicle sector and promote industry standards for the benefit of the including sales advertising, retailers’ communication with the dropping 11.1% to 922 units, and pickups falling from 1,505 in highest seller at 1,897 units, maintaining good demand from Ford,
consumer. In its first year, the scheme was endorsed and funded by consumer, staff training and availability of charge points. February 2019 to 1,353 in February 2020. Vans weighting 2.5-3.5 with the Mercedes-Benz Sprinter beating the Vauxhall Vivaro into
the Government’s Office for Low Emission Vehicles (OLEV). tonnes saw a smaller decline of 2.8%. third, selling 1,092 vehicles.
NFDA is currently in conversation with the Government to discuss
Dealerships that entered the scheme were independently audited their involvement in the scheme in 2020.
List of EV Approved retailers
NMDA
Johnsons Hyundai Coventry Triangle of Chesterfield Kia
JS Holmes Ltd Nissan VERTU Motors Macklin Motors
eCarLogical Glyn Hopkin Nissan Chelmsford Nissan Glasgow Central
Listers VW Evesham
Acorn Group Limited Kia Glyn Hopkin Nissan Cambridge VERTU Motors Bristol Street Motors
Listers VW Leamington
Nissan Darlington
Alex F. Noble and Son Nissan Glyn Hopkin Nissan Colchester Listers VW Loughborough
Edinburgh VERTU Motors Bristol Street Motors
Glyn Hopkin Nissan Waltham Abbey Listers VW Stratford upon Avon Nissan Northampton
All Electric Hyundai Kidderminster
Glyn Hopkin Nissan Ipswich Listers VW Worcester VERTU Motors Bristol Street NATIONAL MOTORCYCLE DEALERS ASSOCIATION
Arnold Clark Hillington Renault Ilkeston/ Nissan
Group 1 Automotive Beadles Listers Group Ltd Audi Solihull
ENCOURAGING 3%
Berry BMW Chiswick Volkswagen Maidstone VERTU Motors Bristol Motors
Lookers VW Battersea
BFC Motor Group Hendy Kia (Eastleigh) Chesterfield/Nissan
Lookers VW Newcastle
Blackshaws Mitsubishi Morpeth
Blackshaws Mitsubishi Alnwick
Hendy Renault Brighton
Humming Bird Motors Plc Colindale,
Marriott Group King’s Lynn
Volkswagen
VERTU Motors Bristol Street
Renault-Derby/Renault GROWTH IN MOTORCYCLE
REGISTRATIONS FOR
London, Kia VERTU Motors Bristol Street Motors/
Caffyns VW Worthing Marriott Group Bury St. Edmunds Renault
Humphries and Parks Ltd. Volkswagen
Clive Brook Volvo Huddersfield
FEBRUARY
VERTU Motors Macklin Motors
Jardine Motors Group Lancaster Marshall Motor Group VW Oxford Glasgow South Nissan
Clive Brook Volvo Bradford
Reading Kidlington
Corkills Wigan VW VERTU Motors Bristol Street Motors
Jardine Motors Group Tamworth Marshall Motor Group VW South Bradford/Nissan category, falling by -6.3%, alongside touring and trail/enduro.
DSG Hyundai Audi Oxford
Devonshire Motors VERTU Motors Bristol Street Motors
Jardine Motors Group Porsche Masters of Beckenham Ltd Renault
Centre South London Halifax/Nissan The Honda PCX 125 was again the most registered model with 190
Eastern Western Motor Group Motorline Maidstone Audi
February 2020 delivered a strong 3% increase in motorcycle
Nissan Edinburgh Jardine Motors Group Warrington VERTU Motors Nottingham Hyundai units, followed by the Honda Z 125 MA with 85, and the Lexmoto
sales compared to last year, improving a typically quiet
Audi Motorline East Kent Audi Vospers Nissan LXR 125 SY 125-10 in third with 51 sales.
Eastern Western Motor Group month. This is based on the registration figures provided by
Barnetts Nissan Dundee Jardine Motors Group Amersham Norton Way Group Nissan Wessex Garages Kia Newport
Audi the Motorcycle Industry Association (MCIA) Press Statistics Lexmoto retained its position as the third best-selling brand of
Eastern Western Motor Group Pebley Beach Ltd Hyundai & Suzuki Wessex Garages Hyundai Newport
(Swindon) for February 2020. February 2020, with Honda remaining at the top with 1,124
Nissan Fife Jardine Motors Group Milton Keynes
Audi Wessex Garages Nissan Gloucester registrations, and Yamaha a distant second with 591. After a strong
Eastern Western Motor Group Perrys Kia Preston 4,607 new motorcycles were registered in February, up from 4,473 in
Nissan Stirling Jardine Motors Group Porsche Wessex Garages Kia Gloucester January, Royal Enfield dropped out of the top 10, with SYM entering
Saftdwin Ltd Martins of Camberley February 2019. In terms of year-to-date, the market has grown 2.9%,
Fish Brothers Kia
Centre Colchester Wessex Garages Bristol Kia at number 10 for the first time in many months. February is a month
Saftdwin Ltd Martins of Basingstoke from 10,449 in 2019 to 10,753 in 2020 so far. that often distorts the normal market trends and so it was with
Jardine Motors Group Porsche Wessex Garages Kia Cardiff
Glyn Hopkin Nissan St. Albans Smiths Motor Group Nissan
Centre East London brands like Suzuki and Ducati were not amongst the top-ten brands
Glyn Hopkin Nissan East London Wessex Garages Hyundai Cardiff Growth in terms of engine bands was seen across the board, with
Jardine Motors Group Manchester Smiths Motor Group Hyundai in registration volumes.
Glyn Hopkin Nissan North London Audi Peterborough Wessex Garages Cardiff Nissan the biggest increases coming from 651-1000cc at 27.7%, and over
Glyn Hopkin Nissan Bedford JCT600 VW Sheffield Smiths Motor Group Reanult West Way Nissan Manchester 1000cc at 7.3%. Only the 126-650cc band saw a decline, from Although motorcycle dealers have felt optimistic about market
Glyn Hopkin Nissan Romford JCT600 Ltd Sheffield Audi Sturgess Hyundai Loughborough West Way Nissan Mill Hill London
1,078 in February 2019 to 955 in February 2020. demand for this year, the recent negative effects of the coronavirus
Glyn Hopkin Nissan Milton Keynes John Clarke Dundee Audi Swansway Blackburn West Way Nissan Stourbridge
pandemic are bound to supress market confidence for March.
Naked motorcycles again showed encouraging growth with an
increase of 14.4% to 1,389 units. Sport/tour bikes saw a big 88.2% NMDA hopes that the March plate change and orders in January
For more information visit the EVA website: www.evapproved.co.uk or email eva@rmif.co.uk change from 51 last year to 96 this year, with adventure sport and and February being registered in March will be able to combat the
Follow us on Twitter: @EVApproved customs also growing. Drops were seen in the motorcycle scooter potential impact of coronavirus on the market.
6 7
LEVELLING OUT OF AUCTION What the Spring
DEMAND EXPECTED IN MARCH Budget Means for
the Road to Zero
Following the past few months of strong volume growth, respondents to the National Association
for Motor Auctions’ (NAMA) market attitude survey expect volumes to stabilise during March.
38% of respondents believed that volumes would stay the same in March, with a quarter estimating
an increase and 42% expecting a fall. March usually sees an increase in vehicle volumes due to dealer
50 part-exchange vehicles following the March plate change. However, according to NAMA, it is likely the
YEARS
NATIONAL ASSOCIATION
volumes will level off, as good quality used cars are in shorter supply, so dealers are holding onto more When newly appointed Chancellor Rishi Sunak package of measures to help otherwise viable Nonetheless, the Treasury’s response
OF MOTOR AUCTIONS
1969-2019 part-exchange vehicles to sell at retail rather than auctions. MP announced that the Government’s first businesses weather the storm. This included to the outbreak did not detract from the
Budget since October 2018 would go ahead temporarily extending business rates reliefs Government’s other priorities. Since the
Conversion rates were predicted to remain strong, with 58% expecting yet another rise, a third this March, it was marked as one which would for SMEs, a Coronavirus Business Interruption announcement that the ban on new petrol,
believing they would stay the same, and only 8% thought they would decrease. First time pave the way forward for a post-Brexit Britain Loan Scheme and a £2.2 million grant diesel hybrid sales will be brought forward to
conversion rates also saw 58% of respondents expecting an increase, as demand for good and bring certainty to Government finances. scheme for small businesses. Bank of England 2035, the motor industry had been waiting
quality used car stock continues amid strong consumer sales. However, the recent Coronavirus outbreak Governor Mark Carney simultaneously with anticipation for the March Budget to
shifted the focus of the budget entirely. announced a cut to interest rates, bringing provide some clarity on how we will get there
Following a strong two months for vehicle values, they are generally expected to plateau them back down to 0.25%, the lowest rate in – the Chancellor’s new commitments on
in March by NAMA members. 83% of respondents suggested that petrol cars would In response to declining consumer spending in UK history. Interest rates were subsequently electric car subsidies, taxes and infrastructure
remain the same, with 75% saying the same for diesel, and 82% for hybrids. the wake of the outbreak, Sunak announced a cut again to 0.1% investment provided some answers.
No respondents believed that petrol, hybrid or plug-in hybrid values would
decrease, and only 17% believe diesel value would decrease.
Plug-In Grant – Safe for Now other automotive organisations stressed It is encouraging that following lobbying
The market is expected to remain strong in the run up to Easter, the importance of incentives such as the efforts, the Plug-In Car and Van Grants have
In late 2019, concern surrounding the future Plug-In Car and Van grants in their pre- been protected until 2022-23, although
although external factors may have some short-term effects
of the Plug-In Car Grant was raised after budget submissions, particularly in light of this came at the cost of £500 from the total
on the market, particularly the uncertainty surrounding
Transport Secretary Grant Shapps told the the 2035 ban. Consumer research suggests grant amount for cars, as well as removing
coronavirus. However, any impact is likely to be short Times he could not promise “lots of extra that vehicle price remains one of the most eligibility for the grant from electric cars
lived and only delay vehicle buying decisions rather public bungs of taxpayers’ cash so you significant market entry barriers, as well as valued higher than £50,000.
than remove them altogether. can buy your new car”. The NFDA and charging anxiety.
Changes to VED: suspension of supplement for ‘expensive EVs’ Further clarity was also given on Company
Car Tax (CCT) rates until the end of 2024/25
Aside from the plug-in grant, the Budget The temporary changes to VED financial year. The Budget confirmed that
DAVID NEWMAN APPOINTED forward to supporting Director also reaffirmed the effectiveness of tax supplements were paired with the launch CCT would be frozen from 2023-24 to
Sue Robinson, her team and UK changes in driving electric vehicle (EV) of a full review of the VED framework. The
2024-25, meaning that CCT rates for EVs
uptake. For instance, the ‘expensive car’ Treasury is consulting on plans to create
franchised retailers over the next
NFDA CHAIRMAN
will be no higher than 2% in five years’
a more ‘granular’ system which would
years. I would very much like to VED supplement will be suspended for time – 13 points lower than the cleanest
eliminate “cliff edges” in CO2 banding and
thank Mark Squires for his years of premium EVs – from 1 April 2020 until 31 petrol car. This is a significant incentive for
instead reward marginal reductions in new
David has extensive experience in service.” March 2025. The supplement charged £320 car CO2, as well as “greening VED after first company car drivers to switch to electric in
per year to owners of electric cars valued registration.” The NFDA is engaging with the next few years and gives businesses an
the automotive retail industry having
at £40,000 or more, whilst cheaper models this review process and will formally submit appropriate timeframe to plan fleet stock
worked at Ridgeway Group for 20
incurred £0 of duty. the sector’s views in due course. changes.
years as Chief Executive, Chairman
and owner of the business. The
company was sold to Marshall Motor
Holdings PLC in May 2016. Powering Infrastructure Investment Many businesses looking to install these connecting high-powered charge points to
chargepoints have found the cost of the electricity grid where those costs would
As mentioned earlier, charging anxiety
David began his career as a graduate upgrading local power supplies prohibitive, prevent private sector investment. This will
remains one of the most significant factors
trainee with Ford Motor Company. with some installations incurring six-figure be welcome news to many businesses,
discouraging motorists from considering
Subsequently, he worked in a an EV for their next car purchase. Whilst connection costs. particularly auto retailers, who have a
number of field management roles it is expected that most recharging will be strong business case for installing rapid
with Citroen UK. David has a BSc completed at home, there is also a high The Budget addressed this issue by chargepoints. The NFDA will monitor and
(Hons) in Politics and Economics Mark Squires, outgoing NFDA demand for ‘on route’ rapid chargepoints to announcing a ‘Rapid Charging Fund’, advise members on the details of this fund
from Loughborough University. Chairman, added, “It has been my make EVs more viable on longer journeys. to help businesses with the costs of as and when it is announced.
On 14 January 2020, the National His interests include cars, light pleasure and privilege to work with
Franchised Dealers Association commercial vehicles, trucks and NFDA. During my three years as
(NFDA) announced the appointment the whole motor industry, politics, Chairman, I have seen the profile
at the NFDA Executive Board of economics and current affairs. of the association grow alongside Additional measures announced in the • Investments in colleges: 1.6 billion will • Green Transport Solutions: £1 billion
David Newman as Chairman. David the launch of innovative initiatives. Budget 2020: be invested to improve FE college building will be invested into Green Transport
succeeded Mark Squires whose tenure David Newman, incoming Chairman, It was particularly rewarding to play • The Fuel duty will remain frozen for and facilities Solutions, this includes the improvement
as Chairman ended at the end of 2019 commented, “I am delighted to an active role in the development another year • Transport infrastructure: £27 billion will of the charging infrastructure
take on the role of NFDA Chairman of the now well-established • The National Living Wage will be be invested to improve the condition of
following his three years of service.
during a time of significant changes Consumer Attitude Survey. I wish increased from £8,632 to £9,500 4,000 miles of roads in the UK
in the automotive industry. I look David every success”.
8 9
NFDA TRIP to NADA
2020
From Friday 14 to Monday 17 February, NFDA attended the NADA Show 2020
alongside dealer members and colleagues from around the world. The second day of the show was This year’s keynote speaker was dealers are focusing heavily on
opened by Charlie Gilchrist, outgoing former UK Prime Minister, The Right providing their customers with the
With hundreds of exhibitors, informative President and CEO, Charlie Gilchrist, NADA Chairman, who thanked Hon. David Cameron. He provided best possible experience and a
workshops and learning sessions, this 2019 NADA Chairman and a number dealers for their support to the trade an interesting perspective on the convenient and transparent service.
year’s NADA Show provided attendees of industry representatives. One of association. “Every dealer has a current global political situation and,
tremendously bright future ahead, although he did not focus on Brexit, It was interesting to see that, in the
with an ideal opportunity to gain a better the main issues on the agenda was
don’t let others define who you are. he said trade tariffs “are the wrong US, state franchise laws, which are
understanding of the US market and meet the Dealership of Tomorrow. GM
Hold strong to your identity”, he said. approach”. Sue Robinson was invited set state by state, give significant
with colleagues from around the world Automotive LLC President, Glenn
to meet with him who was surprised protection to local dealerships.
including several NFDA counterparts. Mercer, offered his perspective on
Our traditional dealer visit took place to learn that there were many UK These laws offer dealers protection
It was interesting to meet with NFDA’s what dealers should expect over
at BMW of Henderson. The visit dealers at the event. on a number of key business
equivalent in Australia, the Australian the next decade and explained that
gave us an insight into the current issues. These include the ability
Automotive Dealer Association (AADA) “dealerships are here to stay”.
challenges and opportunities facing On the final day of the show, of manufacturers to sell direct,
and see that their dealer members are US dealers and it was fascinating to incoming NADA chairman, Rhett termination without due cause,
experiencing similar issues to the UK in Sue Robinson, NFDA Director,
provided an update on NFDA’s see first-hand how the dealership Ricart, invited dealers to embrace the as well as the density of dealer
the F&I sector. operates. opportunities that come with change. networks.
lobbying activities following Brexit
Overall, talking Going forward, it is clear that
to dealers flexibility and resilience will be key
and listening to ensure that the automotive
to keynote sector continues to thrive
speakers, it throughout an unprecedented
was apparent period of changes which will
that, also affect the global automotive
in the US, industry.
The workshops covered topics ranging
from the ‘future of car buying’ to the and the association’s ongoing
‘perfect service department’ as well as relationships with key Government
the habits and business culture that drive departments. She described the
success. NFDA’s Parliamentary Engagement
Programme which continues to
On the Friday, we had insightful highlight the levels of investment in the
LAS
2020
discussions at the NADA International dealer sector. The scale of employment
Roundtable. The roundtable was in the retail side of the automotive
attended by Peter Welch, NADA industry was also discussed. VEGAS
10 11
knowledgeable about not just our brands but every other competitor
...And then Cambria Is your “guests’ experience” the biggest opportunity?
brand in that space. This is not something that can be done on
was founded in 2006.
the internet, there still needs to be a position where the guest can
Q
‘The industry Absolutely, nothing will ever be more important. We’ve got to make experience all those touchpoints handled by an expert in the brand.
has been hugely A few of us got together, ourselves easier to do business with. At Cambria, we work on the
beneficial to me, but saw the way the industry basis that if we can take a little and often out of every product that we In the volume space, it appears that a number of OEMs are trying to
was going which seemed sell and make sure we deliver a great guest experience, then the guest go direct to the consumer while some are thinking you can just have
what I have got out of it to be central ‘command will come back to us for maintenance. If we continue to do that as we a net base solution where you can pick up and drop off a vehicle but
is the result of what I put and control’ with a very move forward, I think there is a good opportunity to grow our business commercially I haven’t seen that work yet. Somebody may come up
into it by applying myself big head office and lots of and enhance the relationships with the people that purchase from us. with a solution down the line.
24 hours a day, 7 days people in places a long way
away from the dealerships Once you take into account the movement of the vehicle, the
Will the uncertainty improve following the General Election
a week and I still making decisions. Our view and the departure of the UK from the EU?
maintenance and the repair of the product, and the ability to facility a
do that now!’ was that the level of service warranty claim, I don’t see that happening without a physical retailer.
provided in our industry could
I don’t think there is any clarity yet. In a year’s time, if the Prime Minister
improve and we thought NFDA has been working hard to improve the
is true to his word and we have a deal with a Free Trade Agreement
Q
that by having standalone where we can move goods across the border without tariffs, then perception of the automotive industry through
autonomous responsible that’s where the uncertainty is dealt with. However, if we don’t have a Drive My Career, which Cambria has supported since
business units, with local people selling local cars to local people and the beginning. Do you see any improvement?
A
Free Trade Agreement and we end up having tariffs, there is a real risk.
A
having those cars maintained locally would be a better way to go. Honda has already announced the closure of their plant in Swindon
Our Company strategy is the car and guest for life and this means we and I think there may be a domino effect and we will end up with a lot I do and I think the Drive My Career campaign has been excellent. We
maintain a relationship with both the car and the guest. of people unemployed. were one of the original supporters and we have recently employed a
We think having local people selling cars to local people helps us I would like to see the Prime Minister and his senior advisors listen to number of people from higher education thanks to these activities.
ensure we refer to our four pillars of associate delight, guest delight,
The Voice
the industry and understand what a core plank of the UK economy we One of the aspects that our general managers need to understand
brand delight and stakeholder delight. Instead of customers or provide. We must work with the OEMs and make sure we have tariff- and one of our single biggest challenges, is that it is their role to recruit,
consumers, we treat people as we would treat a guest coming into our free access to the European markets. train and retain their own associates. It’s not somebody else’s job.
home.
Interviews
Q
Having these autonomous, responsible business units is different to How did the acquisition of Leven Cars Group’s
the way most of the industry is going, particularly for businesses of our Rolls-Royce and Aston Martin franchises come about?
Mark Lavery
size, but we found this strategy to be successful. We are fortunate to
have some very good management and associates in our business We tried to buy the business six years ago and it did not work out.
and this makes a big difference to the Group’s performance. We actually had conversations with the shareholders of Leven prior
to Christmas and we were due to meet them in January and then, of
General managers have the autonomy to operate those locations
CEO of Cambria
course, the tragic set of circumstances occurred and the company
as long as they follow our guidelines on all the things that are went into administration.
commercially critical.
Automobiles Plc
It was an acquisition target we identified before, we know the market
This model is probably not for everybody, but that’s how we have well and a couple of our directors are based just outside Edinburgh.
grown from a turnover of £26m in our first year when we made All the moons aligned and once the administrator was called, we were
£107,000 pre-tax, to last year, when we turned over £657m and made first in the queue and managed to get the deal done nine days after
£12.3m pre-tax. we started the conversations.
Mark has over 34 years of automotive retail AM Awards 2019 - Business Leader of the Year
The team worked incredibly hard and we are delighted to finally be
experience. He worked for Hartwell PLC for What are the main challenges the industry
A
able to purchase the Aston Martin and Rolls-Royce franchises for
is currently experiencing?
10 years, which culminated in his becoming Edinburgh. We are in and around our communities all the time, the best
Group Operations Director. He then took ambassadors for our retail sites should be the people that run them.
We are in an unprecedented period of change, particularly with the Even when you are out having a coffee, there will be somebody in that
Declining new car sales, strong and stable used and
the role of Group Operations Director of Reg legislators’ emissions regulations affecting our OEM partners. facility who is a potential associate for your business and we are not
aftersales: is this still going to be the case in 2020?
Vardy PLC from 2004 to 2005 and became Zero tailpipe emission of course is critical, but I think we need to be spending enough time identifying, engaging and having a conversation
the founder and CEO of Cambria in 2006. aware of the damage we are doing to the planet by mining some The SMMT is suggesting new car sales will decline again and I agree with these people.
NFDA interviewed Mark in February 2020. of the minerals out of the earth then transporting those minerals all because of a combination of uncertainty from our politicians and the It is the General Managers responsibility to make sure he has a clear
around the globe so that in first world countries we achieve zero issues surrounding emissions, with the potential onerous fines for Human Resource strategy. We have a term in Cambria called “Playing
exhaust emissions but do enormous damage to the planet. There is the OEMs. The used car market will continue to be a critical part for
How did it all start? 7 against 11”, and it’s a football analogy. You don’t need to be a
so much hypocrisy around what comes out of tailpipes. Legislators franchised dealers, we are enjoying growth in this sector a number of
genius to work out playing 7 against 11, the side with 7 will lose. We
should talk to the engineers who understand how it all works to make others are also. When we sell a used car we must ensure we provide a
have the responsibility to have good human resources strategies to
I came into the industry almost by accident. I took what I thought was what we do far more sustainable. That’s the major challenge that the good warranty product and ideally a service plan because a used car
a six-week temporary summer holiday job at a Ford dealer just outside still needs to be maintained just like a new car. make sure we become more attractive to get new people into our
global industry faces.
Liverpool called Skelmersdale Motors as a service receptionist. A industry.
vacancy came up in the sales operations and, 35 years later, I wonder From a retailer point of view, it’s critically important as we go through
What will the role of dealers be in the future?
where it all went wrong...! these changes that we work closely with our manufacturer partners, What is your advice to young people considering
that we continue to lobby the legislators and that we understand, no a career in the automotive industry?
From service reception to sales department, I ended up heading matter what’s happening economically, the level of guest experience We have seen consolidation in the UK for the last thirty years and
my first department as used car sales manager within 18 months of we provide is far more important than anything else. some progress can still be made on this front. I think there will be a
coming into the industry and at 21 years old I became the youngest role for physical dealerships for decades to come, particularly if you It is attainable. Young people may be influenced by external
general manager in what was then called the Automotive Financial If you look after your consumers, customers or guests, you will are in the high luxury segment and we are fortunate a number of perceptions of our sector but it is our job to open their eyes and make
Group, AFG, network. They were the distributors for Nissan products still be able to build a business, even in these very uncertain and our businesses fall into that category. A purchase in the high luxury them want to be a part of what we do. The industry has been hugely
in the UK before the factory in Japan took over. Then I became their difficult times. As long as we remember there’s a guest at the end segment is not necessarily a logic-based purchase, it is an emotional beneficial to me, but what I have got out of it is the result of what I put
youngest regional director at 23 years old...and from there my career of everything we do, the industry will continue to demonstrate its purchase. The guest wants the full brand experience, they need to be into it by applying myself 24 hours a day, 7 days a week and I still do
has progressed to my current role as CEO of Cambria Automobiles plc. robustness and sustainability. immersed in the brand and need to talk to people who are incredibly that now!
12 13
NFDA CALLS FOR MARK GARNIER FIRST ‘DRIVING INCLUSIVITY IN
NI DEALERS TO BE MP VISITS ALL AUTOMOTIVE’ EVENT CHAMPIONS
ABLE TO CONDUCT ELECTRIC HYUNDAI DIVERSITY IN THE INDUSTRY
MOT TESTING DEALERSHIP
Following the closure of all Mark Garnier MP visited the All Electric
MoT test centres and the Hyundai dealership in Kidderminster on
cancellation of 5,000 MoT tests Tuesday 18 February 2020. The MP met
in Northern Ireland earlier in January with Group Managing Director Jason As part of the drive to close the gender gap in the automotive
and February, NFDA highlighted that Pickerill and Chairman John Leek.
industry, Shell Helix Motor Oils sponsored Drive My Career’s
“it is imperative that the Northern
first networking day for female apprentice technicians.
Ireland MoT system is reformed to allow
dealers to conduct the testing”. The first Drive My Career opportunities of developing support greater diversity in promoting diversity in
‘Female Apprentice a more diverse workforce in and inclusion in Industry and traditionally male-dominated
In Northern Ireland, unlike in the rest of the UK, MoT tests Network’ event was held the automotive industry. The beyond’. sectors such as engineering
are carried out at 15 government-run centres. Following an on 11 December 2019. event also gave delegates and automotive, to ensure
inspection of all vehicle lifts in Northern Ireland’s 15 MoT Event delegates from the chance to hear from Sue Robinson, Director there is more parity,
centres, the Driver and Vehicle Agency (DVA) found ‘signs across the UK included and engage with keynote of the NFDA said, “It is inclusion and young talent
of cracking’ in 48 out of 55 lifts. As a result, about 5,000 41 female Apprentice speaker, Laura Taylor, extremely positive to see in tomorrow’s workforce.
MoT tests were immediately cancelled in late January and Technicians in the retail Aftersales Manager for the automotive industry
February. motor sector, together Marshall Motor Group, and
with HR professionals her career journey so far in
Infrastructure Minister Nichola Mallon said drivers affected and representatives the sector. Representatives
by MoT test cancellations would be automatically issued from a network of car from Lookers, a dealer
with temporary exemption certificates, valid for four and commercial vehicle group that played an integral
months. However, nothing could be done with cars under dealerships. They came role in developing the Drive
four-year-old that were still due the first MOT. The visit was coordinated by the NFDA as its Parliamentary
Engagement Programme continues to provide franchised together to share their My Career network, were
dealers with an opportunity to meet their local MP and industry experiences and also on hand to share and
discuss key issues facing their businesses. discuss ways in which hear experiences with the
to drive greater diversity,
Mark Garnier Member of Parliament (MP) for Wyre Forest
since 2010, was the Parliamentary Under-Secretary of
State at the Department for International Trade from 2016
to 2018. He was also a member of the Finance Select
Committee from 2015 to 2016 and a member of the
Treasury Select Committee from 2010 to 2016.
The main themes of discussion included the investments Sponsoring the first ever
put into the dealership and the group’s contributions to the join forces to promote networking event for
local and national economy. NFDA reiterated dealers’ views and celebrate inclusivity in female apprentices in the
on a series of issues that, at the time, were also included the sector, one of the key automotive industry is an
NFDA emphasized that MoT had repeatedly been an issue in the association’s Budget submission, such as the goals of Drive My Career. A
for both motorists and dealers in Northern Ireland, primarily important step towards
importance of protecting the plug-in grant. diverse and representative addressing the significant
due to long waiting times. To address the shortage of workforce is a huge benefit
MoT appointments available, centres have had to open on The MP and Jason Pickerill discussed the electric vehicle gender and skills gap
to automotive retailers, currently within the industry.”
Sundays and regularly add extra appointments. This might market as well as the decline of new diesels despite especially in a time when
have put an additional strain on certain centres’ facilities, the latest Euro 6d-TEMP diesel vehicles available to the our sector is facing
potentially causing some of the current issues. consumer. Clean Air Zones and the relevant policies attendees. In the afternoon,
support career progression apprentices took part in an major changes and fast
currently being implemented by the Government were also developments.”
Recent problems have made it apparent that it is time to debated. and create leadership exciting off-road experience
review how MoT tests are carried out in Northern Ireland. opportunities for women in at the JLR Solihull Britt Burnett, General
NFDA has called on the Government to enable franchised Jason Pickerill, All Electric Managing Director, said, “The the automotive sector. Experience centre. Manager Marketing and
dealers in Northern Ireland to conduct MoTs as in the rest visit provided an excellent opportunity to discuss the key Technical Europe for Shell
of the UK. We are currently in dialogue with the Northern issues affecting the automotive retail sector and highlight Networking sessions Shell was ‘proud to sponsor
explored the challenges, such an event as part of commented, “Shell is
Ireland Government and we will meet them soon to the challenges and opportunities facing dealers in key areas proud to play a key role
discuss the issue and outline our position. such as the electric vehicle market”. misconceptions and Shell’s broader efforts to
14 15
Marshall Volvo @MarshallVolvo • Feb 4
Callum Parker is Marshall #Volvo #Grantham’s Year 3 Parts #Apprentice. Callum is a
massive asset to our parts team and also to the business, and he is able to oversee
Franchised retailers celebrate apprentices
with social media takeover
many different aspects of the day-to-day running of the dealership’s part operations.
#DMCApprenticeTakeover
Drive My Career members took part in the second ‘Apprentice Takeover’
campaign to raise awareness of the multiple apprenticeship opportunities
in the retail automotive industry on occasion of the National Apprentice
Week 2020 which took place between 3 and 9 of February.
As part of the #DMCApprenticeTakeover campaign, Drive My Career members promoted
across their social media channels inspiring apprentices’ case studies through stories,
images and videos.
Drive My Career
Pendragon PLC
16,961 followers • 4d •
Pendragon
PLC
Meet Robert - our CV Service Apprentice at Evans Halshaw Ford Preston.
Robert says, “Training blocks at college are great learning opportunities ans I also
Using the hashtag #DMCApprenticeTakeover the different organisations entered the
thoroughly enjoy doing large mechanical jobs, such as pulling out engines. I am confident
on all basic categories, and sure I have the skills to do and learn anything I want!”
competition. Across social media, posts with the hashtag #DMCApprenticeTakeover had
more than 1.5 million impressions and the campaign reached more than 350,000 different
celebrates two years of success
We’re currently recruiting for a Technician Apprentice at Renault Middlesbrough -
learn more and apply online > http://socsi.in/ve4ki
#NAW2020 #LookBeyond #DMCApprenticeTakeover users in a week. This was a significant improvement from last year when the campaign
reached 200,000 users and had 1 million impressions.
Drive My Career members that took part in the initiative showcasing their apprentices
Drive My Career was developed by the NFDA in February 2018 as an industry-first employment included Marshall Motor Group, JCT 600, TrustFord, Caffyns, Pendragon and Arnold Clark.
initiative addressing franchised retailers’ concerns that not many young people generally For the second consecutive year, Marshall Motor Group was the overall winner as they
consider the automotive retail sector as an option for their professional careers. participated with the accounts of several different dealerships across the UK using multiple
social media outlets. This year, they involved Marshall’s CEO Daksh Gupta as well as a
The initiative uses highly-targeted digital redirected through Drive My Career to number of mentors, service and aftersales managers who shared words of encouragement
Marshall Motor Group @MarshallGroup • Feb 5
for the apprentices. Additionally, 2020 marked 100 years since the Marshall apprenticeship
Marshall
marketing campaigns to connect an retailers’ career pages #marshallmoments
Over the past 100 years, Marshall has helped 20,000 young people to complete
audience of 16 to 24 years old potential
their #apprenticeships, equipping them for careers within the automotive and
engineering sectors. Here’s @MarshallGroup Chief Executive, Daksh Gupta with a few scheme began and during the week, they also celebrated the launch of their Marshall
words regarding our #DMCApprenticeTakeover
• In December 2019, the first Drive My Centre.
candidates with dealers in their local area.
These campaigns make young people Career Female Apprentice Network,
JCT600 shared images, quotes and high-quality videos featuring apprentices describing
aware of the variety of roles available in sponsored by Shell Helix Motor Oils,
their journey and the reasons they love their careers in the automotive industry. In particular,
the industry and the rewarding sides of took place in Solihull. The event was two videos stood out and one of them won the ‘best post’ prize. These featured a total of
a career in automotive. Through many attended by 41 female apprentice six parts and technician apprentices working at JCT600 Porsche Sheffield and JCT600
channels, these campaigns challenge the technicians Porsche Leeds.
misconceptions of the automotive sector Sue Robinson commented, “Drive My TrustFord adopted a different strategy and shared engaging content that showed insights
and promote diversity, inclusivity and
Career was created as an industry- Brook loves coming to work as he & his colleagues are a ‘little family! He fancies being
a Manager one day & after winning both Ford’s Business Support Apprentice of the not only into the professional but also the personal lives of their apprentices.
transparency. Year & TrustFord’s Apprentice of the Year award, we think he’s off to a good start ;)
first initiative to complement retailers’ #DMCApprenticeTakeover
recruitment strategies and support them Also, Caffyns, Pendragon and Arnold Clark supported the campaign for the first time.
In 2019, Drive My Career reached
2.5 million young people through in highlighting the exciting elements of a Pendragon took it to LinkedIn to celebrate its 328 apprentices through inspiring messages.
social media. Its main channels of career in the automotive sector. Also, they announced the launch of a brand-new IT apprentice scheme that will see three
communications included Instagram, technical support trainees work alongside experienced Technical Support Consultants.
covered the apprenticeship opportunities “It is encouraging and rewarding to see
Facebook, YouTube and Twitter.
in the sector, the variety of roles available the huge numbers of young people that Arnold Clark shared the story of Harry Chaundy, Apprentice of the Year 2019 at Arnold
During the first month of Drive My Career, across all automotive business areas as hear about a career in the automotive retail Clark’s GTG Training. He competed at World Skills UK and, as he came fourth in his
the website redirected to dealers’ portals well as the role of technicians in today’s industry thanks to Drive My Career on a category last year, he will be representing the UK at the Shanghai WorldSkills 2021.
as many people as it now does in a day. motor industry. To build engagement with regular basis. Marshall Mercedes @MMGMercedesBenz • Feb 6
Evie Birkbeck, Year 1 #Apprentice #Technician at #Mercedes-Benz of #Preston is a Caffyns used Twitter, Instagram and Facebook to share the stories of apprentices who stood
The traffic to the website has grown from a its community and raise further awareness 3-pointed star!
out, including Jamie, who came second in the Volvo Apprentice of the Year awards.
“Thanks to the terrific support and regular Highly commended @MarshallGroup coveted ‘Apprentice of the Year’ awards, great things
few hundred users a month to more than of the automotive industry, Drive My are destined for Evie who impresses each and everyday. #DMCApprenticeTakeover
11,000. People visit the Drive My Career feedback of our members, we will continue #NAW2020
The winning apprentices for ‘best overall campaign’ and ‘best post’ received £50 vouchers.
Career periodically hosts competitions and
website not only to find the dealerships quizzes. to promote the automotive retail sector as
based in their areas but also to learn more a great place to work and showcase our
about careers in the automotive retail Drive My Career has reached several members as employers of choice”. Search #DMCApprenticeTakeover on Twitter - LinkedIn - Facebook - Instagram
milestones in 2019, its second year of to learn more about the campaign or visit www.drivemycareer.co.uk
sector.
operation:
Drive My Career has run several
campaigns over the past months. These • In 2019, Drive My Career’s campaigns Marshall BMW
@Marshall_BMW
Porsche Centre Leeds
@PorscheLeeds
TrustFord
@TrustFordUK
Caffyns Group @CaffynsGroup • Feb 4
Introducing Jamie!
have reached 2.5 million young people Introducing Lucy Johnson who has
been at Marshall #BMW #Grimsby
It’s #NationalApprenticeshipWeek
so let’s celebrate our Apprentices
Introducing Becky (and Lola ) an
Accounts Apprentice at #Wilmslow. When
He came 2nd in the Volvo Apprentice
of the Year awards and is continuing his
Arnold Clark @ArnoldClark • Feb 7 for two years and last week with a video highlighting what they not working, Becky loves to spend time training to gain Level 3 qualifications. This
on social media Meet Harry Chaundy. Not only did he achieve his level 3 Vehicle Technician qualification
in 2019, he was voted GTG Apprentice of the Year. He’s competed in World Skills UK
completed her #Apprenticeship
as an Aftersales Advisor.
get up to day to day. We thank them with her dog Lola and takes her to Carrs will lead him to the next step of Master
for all the hard work they put in Park so Lola can splash around in the Technician qualification.
and is now going on to represent the UK at WorldSkills 2021 in Shanghai! #NAW2020 whilst learning something new. water! HOW CUTE IS LOLA?
Congratulations Lucy! Keep up the amazing work Jamie!
#DMCApprenticeTakeover
• More than 11,000 users visit the Drive #DMCApprenticeTakeover
#NAW2020 #marshallmoments
#porsche #leeds #yorkshire
@JCT600careers @jct600
#DMCApprenticeTakeover
#NAW2020
#NCW2020 #DMCApprenticeTakeover
@DriveMyCareer
My Career website every month
• There are now more
than 1,000 dealerships on the dealer-
finder interactive map
• Every month, an average
of 3,000 potential candidates are Lucy Freeman - Parts Apprentice
16 17
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