VIDEO TO THE CDNTH DEGREE: MULTI-CDN DELIVERY, OPTIMIZED FOR BIG VIDEO - Comcast Technology ...
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TABLE OF CONTENTS The Video Trifecta: More, Better, Faster.....................................4 Multi-CDN: From Many, One.......................................................8 Multi-CDN: The High-Performance Model..............................10 The Comcast CDN: Built For Video...........................................12 About Comcast Technology Solutions......................................14 1
Content delivery networks (CDNs) are a must-have for any business looking to deliver digital video to a large audience. Why? Because when it comes to an engaging playback experience, it’s all about the distance between the video file and the consumer. Time is not only of the essence, it’s also the enemy: Every additional second of delivery time brings more potential for signal interruptions, latency issues, and buffering, all of which are contrary to a great playback experience. The reasoning behind a CDN deployment is simple: the more that a content provider can shorten the distance that a file must travel, the less time it takes to make it to the screen. SO WHY MULTI-CDN? Simply put, it’s a way to multiply the benefits of CDN delivery. Each piece of content is worth more today than ever before, but creative monetization strategies must be built on a consumer experience that serves quality video reliably, regardless of how or where it’s viewed. This eBook takes a look at three things: • Where video delivery is headed in the face of high demand for quality and mobility • The many benefits of multiple CDNs, and how new traffic routing technologies are elevating quality and cost-efficiency • How companies can avoid a large-scale infrastructure buildout and employ a dynamic, video-first CDN strategy 2
NOT ALL CDNs ARE CREATED EQUAL, AND IT’S IMPORTANT TO ANCHOR YOUR DELIVERY WITH ONE THAT’S PURPOSE-BUILT TO SUPPORT A GREAT VIDEO PLAYBACK EXPERIENCE ACROSS ANY FORMAT. BY BUILDING UPON THAT SOLID FOUNDATION WITH AN ARCHITECTURE THAT SUPPORTS A MULTI-CDN APPROACH, YOU’RE ABLE TO LEVERAGE THE BEST NETWORK FOR EVERY UNIQUE CONSUMER VIEWING EXPERIENCE. 3
THE VIDEO TRIFECTA: MORE, BETTER, FASTER We humans have evolved into a video-centric species. Today we’re in the midst of a video renaissance where there’s a screen in virtually every room, every backpack, and every back pocket. Opportunities abound to create new and exciting businesses around video, either as the main focus or as a value pipeline feeding into a larger strategy. The demands for more, better, and faster video have made delivery a make-or-break component for organizations aiming to turn content into cash flow. These drivers, along with the inherent complexity of multi-platform delivery, are elevating the multi-CDN approach from good idea to no-brainer. 4
Let’s set the stage: EVERYONE WILL BE WATCHING — LITERALLY QUALITY IS A BIG, BIG WORD According to Cisco Systems’ in-depth research on the future of Better quality is the next hurdle, and content purveyors are poising visual networking1, today’s operators should be gearing up to feed a themselves to deliver on the promise of next-gen technology. lot more hungry screens: Traditionally, one of the biggest hurdles for multi-platform video has simply been that audiences have been raised on broadcast quality. • Overall IP traffic will increase nearly threefold over the next five years. Playback across digital devices has always been benchmarked against • By 2021, connected devices will exceed the human population the reliable excellence of a broadcast experience. Customer expectations three times over. are not always fair to digital destinations, to be sure, as there are a host • At the same time, by 2021, video will comprise 80% of all web traffic. of factors outside of an operator’s scope that can wreak havoc on satisfaction scores. Whether it’s a connectivity issue on the user’s end, an ISP that’s managing bandwidth, or a device with space limitations — it makes no difference. Sub-par experiences translate into lost viewers and lost revenue, plain and simple. Success for today’s video brands hinges on the ability to execute consistently, on every delivery parameter that can be improved. GEARING UP FOR MORE-K Although 4K demand is just starting to pick up, it’s accelerating — and consumer appetite for the highest quality is providing exponential momentum. According to research firm Strategy Analytics2, the penetration of 4K Ultra HD televisions was just one percent three short years ago. Three years from now, it will be nearly 50%. For consumers who have 4K screens today, programming that makes the most out of their TV might be sparse, but it’s a strong selling point for the providers who can deliver it. 1 “Cisco Visual Networking Index: Forecast and Methodology, 2016–2021.” Cisco, 16 Sept. 2017, www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/complete-white-paper-c11-481360.html. 2 Watkins, David. “Strategy Analytics Press Releases.” Nearly 50% of US Homes Will Own a 4K TV by 2020, Says Strategy Analytics, Strategy Analytics, 4 Mar. 2015, www.strategyanalytics.com/strategy-analytics/news/strategy-analytics-press-releases/strategy-analytics- press-release/2015/03/04/nearly-50-of-us-homes-will-own-a-4k-tv-by-2020-says-strategy-analytics#.WcA-89N943g. 5
SPEED TO SCREEN = REVENUE AND RETENTION It doesn’t matter how many pixels you’re pushing — slow delivery or service interruptions cost real-world dollars in terms of mindshare and missed opportunities. • For on-demand programs to maximize Nielsen C3/C7 revenue they need to be available to all end-user destinations immediately after premier. • Buffering, latency, or other quality issues can destroy a playback experience. Video performance company, Mux, reported last year that even small buffering events can torpedo a viewing session by 39%3. So, what’s the holdup? For the most part, it’s because size matters. The gorgeous images of high-quality video rely on more pixels, which means more data, which means ginormous files to ingest, transcode, store, and transmit. Where an hour of standard-def video takes up 12.7GB of space, 1920x1080 hi-def video might take up to 20GB of space, contingent upon things like framerate, bitrate, compression, etc. That same hour in 4096x2160 4K content — four times the resolution of 1080 — will be commensurately four times larger4. Even if particularly efficient codecs result in cutting that factor in half, 4K is still, at the minimum, a 2X increase in storage needs across a video operation. Keeping in mind that “time is the enemy” for great video delivery, again, it’s a scale thing. The same movie delivered in 4K takes a lot more network horsepower (and creative compression) than if it was delivered with lower quality. 3 Dahl, Jon. “Buffering Reduces Video Watch Time by ~40%, According to Research.” Mux Blog, Mux Blog, 14 Sept. 2016, mux.com/blog/buffering-reduces-video-watch-time-by-40-according-to-research/. 4 “Video Space Calculator.” Video Space Calculator, Digital Rebellion, www.digitalrebellion.com/webapps/videocalc. 6
ALAS, IT’S YOUR CONTENT THAT’S KING, NOT YOUR DELIVERY Here’s the rub: No matter how smooth and seamless your viewing experience is, it’s not the primary focus — your content is. A superior delivery mechanism supports your content so that with every view, you have the absolute best opportunity to attain your goals and make a positive, lasting impression. Whether you’re nurturing a long-term viewer relationship, using video to advertise, or executing video as a component of any other business plan, the cost of delivery has to result in value to your overall experience. A multi-CDN approach demonstrates its value by helping to solve for the above challenges and, when done right, keeps your operational focus on “what” you’re delivering instead of “how.” 7
MULTI-CDN: FROM MANY, ONE Before explaining benefits of multi-CDN, here’s a 50,000 ft. refresher on how the architecture of just one CDN establishes its value. Your primary (or “anchor”) CDN is a network of servers, strategically scattered across a specific geographical footprint (the United States, for example) in order to bring video content closer to the many screens that will display it. From a high level, CDNs have a specific architecture to make this happen: • From an origin server (the initial ‘starting point’ where a piece of • From the mid-tier, content is pulled out to many edge-tier servers content is introduced and stored), content is then cached on a based on user requests. These caches receive HTTP requests mid-tier of servers — not only bringing the content closer to the from clients and respond with content out of cache, if available, end-user, but also protecting the origin from external threats. or pull content from the mid-tier caches. • The mid-tier is a fan-out caching tier used to pull content from • The more servers there are, the better the odds that a viewer is origin(s) and distribute to the edge tier. These caches provide going to be in close enough proximity to enjoy “clean” playback, more than just origin offload, but protection as well. In a top-shelf free from interruption. CDN, the overall health of the network is under constant traffic monitoring so that the active pool of servers are known to be in good shape to accept the content. Additional redundancies and load-balancing measures are employed to avoid issues. 8
MULTI-CDN = BONUS POINTS . . . OF PRESENCE It’s that last bullet above that makes the primary (but not the only) case for a multi-CDN solution. The edge-tier of every CDN provides the points of presence (PoPs) where your viewers and your content interact. By employing the use of more than one CDN, you get more PoPs for your programming — it’s a simple mathematical benefit. • Additional CDNs can widen your delivery footprint and allow you to serve customers from many more locations and over different network routes. International delivery is a good example, allowing brands to expand globally by incorporating CDN footprints in other countries. • Redundant CDNs — that operate in a similar geography — can be even more conducive to a great playback experience because no matter how similar they may look, the servers are all in different locations. “Stacking footprints” not only gets your content closer to more end-users, but also provides better resiliency — and a host of other benefits. 9
MULTI-CDN: THE HIGH- PERFORMANCE MODEL There are several reasons why a business would switch traffic between multiple CDNs. The fundamental advantage of CDN redundancy is that if there’s a problem or failure with one CDN provider, a “detour” that employs a different CDN can end-run around the issue and get the content delivered on time. Some might be driven by specific business rules, such as diverting traffic to a different CDN once the traffic hits a certain level, or based on other criteria such as contractual usage limits (read: avoiding overage charges), or even automatic re-routing when a specific end-user is not receiving optimal viewing experience. Your CDN routing rules can be based completely around cost-effectiveness, choosing your path from origin to device primarily on price. Video quality is highly susceptible to degradation, however, which is why, for video, the best multi-CDN solutions are built to respond to real-time, active health monitoring of the entire network, emphasizing performance scores over any other metric. Optimize your delivery with a service that provides transparency with proactive, automated, and real-time control over your delivery decision-making. Protecting your audience’s quality of experience is the way to extract the most value out of your entire delivery path. 10
THE OPEN-SOURCE ADVANTAGE Open-source CDN design facilitates your multi-CDN plans, ensuring that compatibility and innovation are nurtured by a collaborative community of CDN experts. By selecting a CDN that’s not hamstrung by proprietary technologies, you provide yourself with more control over your network, and can more effectively customize and improve how your video content is delivered. Whether initiated by businesses, nonprofits, or individual users, open-source projects are about sharing knowledge for the greater good of all CDN users, enabling them to augment and accelerate development efforts. • The Comcast CDN, for example, is an active part of the open-source community. Our commercial CDN uses the open-source ‘Apache Traffic Server’ caching engine and we regularly contribute to this open-source project. We even have our own ATS committers on staff. • Comcast also developed and open-sourced a caching control management system called ‘Apache Traffic Control,’ that allows users to tie together many ATC caches to form a large-scale CDN. The Traffic Control software is available in Github and includes a Traffic Router, Traffic Ops, Traffic Vault, Traffic Monitor, Traffic Stats, and Traffic Portal. • We are proud to say that other companies are actively using Apache Traffic Control. A recent example is Cisco, which created a commercial CDN offering for service providers on top of Apache Traffic Control. 11
THE COMCAST CDN: BUILT FOR VIDEO Content owners and distributors understand that in order to remain competitive, delivery strategies need to evolve faster than the insatiable appetite for streaming video, online gaming, and large media downloads. Today, the consumer experience with online content should be at least as good — if not better — than that of traditional broadcast video. Comcast Technology Solutions solves for this with a tailored content delivery network (CDN) architecture specifically designed to deliver online media at scale. Extraordinary experiences to every screen must be consistent and reliable. We can get you there. 12
THE COMCAST CDN: MORE THAN JUST “A BIGGER NET” Comcast Technology Solutions offers one of the most broadly deployed caching platforms in North America, comprised of over 230 CDN PoPs. The extensive scale and reach of the Comcast CDN can readily serve as your primary or standalone delivery network; however, our open architecture and flexible commercial terms allow it to easily tie into a multi-CDN environment, aligned to your specific objectives and geographical needs. • Leverage the Comcast CDN to deliver broadcast-quality content as a pure-play CDN. Or, use our smart-switching technology to integrate the Comcast CDN into your multi-CDN fabric. Our Online Video Platform enables switches based on geography, load, or network. • Support all forms of HTTP-based media and enable a seamless experience across any device. • Avoid being locked into a proprietary solution: Comcast Technology Solutions keeps you protected from “vendor lock” with a powerful suite of standards-based features. • Protect your content with a robust set of security layers and protocols. • Costs are optimized not only through competition within your vendor ecosystem, but also through a unified origin — reducing costs for storage and transport/egress. 13
ABOUT COMCAST TECHNOLOGY SOLUTIONS Comcast Technology Solutions provides a portfolio of media, entertainment, and technology solutions. We invent technology that solves industry challenges, reimagines what is possible, and transforms business through new innovations. Built on Comcast’s know-how, proven facilities, platforms, and infrastructure, Comcast Technology Solutions offers more than 20 years of reliable real-world broadcast and digital experience. We partner with customers to redefine business strategies and deliver the future to global audiences. FIND OUT MORE 800-824-1776 | ComcastTechnologySolutions.com ComcastTechnologySolutions@comcast.com © 2019 COMCAST TECHNOLOGY SOLUTIONS
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