Two thousand and twenty - Integrated Report - Sogei
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Integrated Report Two thousand and twenty
INTEGRATED REPORT 2020
"Let's simplify the life of us citizens”
We support the innovation of the Public Administration, for a better and more sustainable
future, convinced that in order to generate lasting change, it is necessary to create and share
value with the entire context around us
Andrea Quacivi – Chief Executive Officer
2.
INTEGRATED REPORT 2020
TABLE OF CONTENTS
1. LETTER FROM THE CHAIRMAN AND THE CHIEF EXECUTIVE OFFICER 6
2. SOGEI IN BRIEF 9
3. BUILT-IN REPORT PRESENTATION – METHODOLOGICAL NOTE 12
3.1 DOCUMENT STRUCTURE AND METHODOLOGICAL REFERENCES 12
3.2 THE DRAFTING AND APPROVAL PROCESS 13
4. CORPORATE, CONTROL AND GOVERNANCE 15
5. THE SOGEI’S MODEL: INNOVATION – SUSTAINABILITY 16
5.1 SOGEI'S ROLE 16
5.2 THE CONTRACTUAL RELATIONSHIP WITH PA 17
5.3 THE CREATION OF SUSTAINABLE AND SHARED VALUE 24
5.4 REFERENCE SCENARIO 26
5.5 STRATEGY – OBJECTIVES 41
6. THE IMPACTS OF SOGEI 51
6.1 THE IMPORTANCE OF STAKEHOLDERS AND THEIR INVOLVEMENT 51
6.2 IMPACTS: MATERIALITY ANALYSIS 53
7. GOVERNANCE 62
7.1 CORPORATE GOVERNANCE 63
7.2 THE RISK CONTROL AND MANAGEMENT MODEL 73
7.3 PROCESS MANAGEMENT SYSTEMS 79
7.4 SECURITY AND DATA PROTECTION MANAGEMENT 81
7.5 IT GOVERNANCE 87
7.6 MANAGEMENT OF OFFERS 90
7.7 PARTICIPATION AND ASSOCIATIONS 91
8. #NOIDISOGEI: SKILLS AND KNOWLEDGE FOR INNOVATION 95
Table of contents 3.INTEGRATED REPORT 2020 8.1 SOGEI FOR DIGITAL AGENDA 95 8.2 THE PA DIGITAL TRANSITION 97 8.3 RESEARCH AND DIGITAL LABORATORY 102 8.4 DIGITAL TRANSFORMATION IN SOGEI 110 9. INFRASTRUCTURES – TECHNOLOGY 125 9.1 TECHNOLOGICAL INFRASTRUCTURES 125 9.2 THE CLOUD 132 9.3 ARCHITECTURES AND DATA 133 9.4 IDENTITY & ACCESS MANAGEMENT AND CYBER SECURITY 135 9.5 RGS RELOCATION PROJECT 137 10. #NOIDISOGEI: THE VALUE OF PEOPLE 139 10.1 PEOPLE VALUE - POLICIES 139 10.2 PEOPLE VALUE - THE DATA 146 10.3 TOTAL REWARD 152 10.4 OCCUPATIONAL HEALTH AND SAFETY 154 10.5 LEGAL PROCEEDINGS 159 11. PROJECTS AND ACTIVITIES 163 11.1 PUBLIC FINANCE 163 11.2 CADASTRAL SYSTEM AND STATE ASSETS 167 11.3 DIGITAL JUSTICE 170 11.4 PUBLIC ACCOUNTING AND STATE BUDGET 175 11.5 NATIONAL APPLICATION PLATFORMS 179 11.6 TAXATION 187 11.7 CUSTOMS SYSTEM 199 11.8 REGULATED GAMING 203 11.9 INTELLIGENCE AND CONTROLS 205 11.10 HEALTH EXPENDITURE MONITORING 210 11.11 FORECASTING MODELS AND STATISTICAL ANALYSIS 213 11.12 TRANSVERSAL SERVICES AND SOLUTIONS 215 12. THE ECONOMIC-FINANCIAL PERFORMANCE 222 12.1 ANALYSIS OF INCOME RESULTS 222 12.2 VALUE GENERATED AND DISTRIBUTED 234 Table of contents 4.
INTEGRATED REPORT 2020 12.3 THE CAPITAL STRUCTURE AND FINANCIAL MANAGEMENT 235 12.4 ISTAT LIST: ECONOMIC EFFECTS 238 12.5 INVESTEE COMPANY CONSOLIDATED TEXT: ECONOMIC EFFECTS 244 12.6 RELATIONS WITH ASSOCIATED, PARENT COMPANIES AND COMPANIES SUBJECT TO THE CONTROL OF THE PARENT COMPANIES 245 13. THE ENVIRONMENT 250 13.1 ENVIRONMENTAL SUSTAINABILITY FOR SOGEI 250 13.2 GREEN IT - CODE OF CONDUCT ON GREEN DATA CENTRE 251 13.3 SYSTEMS COMPOSITION SUMMARY OF SOGEI’S FARM 251 13.4 ENERGY EMISSIONS AND CLIMATE CHANGE 253 13.5 THE WATER RESOURCE 259 13.6 WASTE 262 13.7 SOGEI INTERNAL PROJECTS 264 14. RESPONSIBILITY FOR THE SUPPLY CHAIN 266 14.1 THE CODE OF ETHICS AND THE BASIC PRINCIPLES OF THE RELATIONSHIP WITH THE SUPPLY CHAIN 266 14.2 SOGEI'S PROCUREMENT POLICY AND CONSIP'S ROLE 266 14.3 THE AWARD CRITERIA 267 14.4 THE SUSTAINABILITY OF CONSIP'S PROCUREMENT 267 15. THE VALUE OF RELATIONSHIPS 269 15.1 RELATIONS WITH CUSTOMERS 269 15.2 INDUSTRIAL RELATIONS 270 15.3 EXTERNAL COMMUNICATION AND RELATIONS WITH THE TERRITORY 270 16. FORESEEABLE EVOLUTION OF MANAGEMENT 272 17. INDEX OF GRI CONTENTS AND OTHER INDICATORS 274 18. AUDITOR'S REPORT 282 Table of contents 5.
INTEGRATED REPORT 2020
1. LETTER FROM THE CHAIRMAN AND THE CHIEF EXECUTIVE OFFICER
The contents of this chapter re fer to the fol lowing
GRI 102-14
Biagio Mazzotta – Chairman Andrea Quacivi – Chief Executive Officer
Dear stakeholders,
In the last year, marked by change and a strong discontinuity, Sogei has reached important
goals, confirming the strategic and brand leadership, guaranteeing the continuity of the essential
services provided for the country, thanks to the support of its people and technological and IT
resources.
What happened in 2020 taught us a lot: We designed and managed change, adopting a model
of continuous training and System thinking, and we have contributed to the creation and
sharing of value, constantly updating the content in line with the technological and social
evolution. Thanks to continuous investments in technologies and innovation, we have
been able to promote and develop solutions to answer effectively and promptly to the needs
of our customers, citizens, businesses and institutions.
The implementation of our hiring plan has expanded the management team with the entry of
6 new managers, and has allowed us to recruit 133 new colleagues among experts, new
graduates and undergraduates; a further 282 new recruits are expected in 2021.
We have managed an ever increasing complexity, maintaining commitments made with
customers and the market, but also carrying out institutional collaborative projects and
initiatives, extending the platforms realized and the strategic projects beyond the
ordinary forecast. Therefore, we have supported MEF, Tax Agencies and all customers, as a
Letter from the Chairman and the Chief Executive Officer 6.INTEGRATED REPORT 2020 digital provider of solutions to guarantee the country specific and functional answers, also in the emerging situation of the pandemic period, developing at the same time new areas and services for new customers. The great commitment made during the pandemic, has ensured the possibility of agile work for more than 40,000 users of the Financial Administration, with a contribution in terms of personal protection of employees without loss of operational efficiency; all achieved thanks to targeted investments and rapid action. The central focus of cyber security and data protection has also been a distinctive feature: We have also, in order to protect citizens, strengthened the entire cyber security chain in an organic way and strengthened our collaboration with the DIS (Department of Security Information), within the cybernetic national security perimeter. As well as participating in projects and initiatives – including CyberKit4SME and the AGID sharing platform for PEC – as a significant example of the value of public-private collaboration that will benefit a broad audience of users, citizens and businesses. Our purpose “Let's simplify our life, the citizens” is part of our DNA and identity. We have a true “antifragility” feature and we are focused on continuous improvement, we are constantly looking for innovation and the commitment to diffusion of digital experience have been further realized through the “Manifesto Repubblica Digitale”, with the SNA, Web aware and Open Innovation training courses (this year the first edition has properly reached its end). Among the strategic approaches adopted by the Company, more and more importance has assumed the Customer eXperience Management (CXM) model, a model entirely adopted in the context of the project Lotteria degli Scontrini. The year 2020 closed with a value of production of 626 million euros (+8.6% compared to the previous year) and a net profit of 27 million euros, which is fully consigned to the Shareholder for its public finance purposes. The results of an economic and financial nature allow us to understand the economic and patrimonial identity of the company and its strategic orientation, the validity of the chosen model and the company positioning in a framework of factors that define the social and economic context within which we carry out our activities. We want to continue our journey as protagonists of the digital transformation, with a clear vision dell‘of the evolution of the country and through the monitoring of all the steps of the Digital Value Chain - from conception and design to operation and maintenance - as well as of the evolution in progress in the European context, thanks to the successful access, as a day-one member, to the strategic initiative Gaia X, in which European governments are promoting the federated adoption of a European Cloud platform. This point of view, born from a constant confrontation with our shareholder and from a sharing of future scenarios, is the basis of our strategy for the next three years (To BE the BOOSTER) and focuses on three objectives: Digital innovation, increase in scalability and industrialization, transition to an increasingly oriented citizen eXperience. These objectives are based on five Letter from the Chairman and the Chief Executive Officer 7.
INTEGRATED REPORT 2020 strategic pillars, which are based (1) on the introduction of innovative and technologically advanced solutions, (2) on the development of a technological innovation plan aimed at increasing company capabilities and assets in the main areas of digital transformation, (3) in the development of the provision of services and procurement models, (4) in the development of a new operational model combined with continuous training and the strengthening of internal competences, (5) in the introduction of the digital ethics model and in consolidation of sustainability as an essential element of the service delivery model. The real challenge, in fact, will be to make action sustainable, a real driver of development and value creation for customers and for the whole Country System. A new challenge awaits us and it is still too soon to be able to assess the economic and social impacts of what is happening but, as we do, we will look to the future with determination and ensure the health and safety of our people and their families, our suppliers, consultants and partners maintaining leadership, employment and service levels and credibility gained on the field, which are fundamental not only for Sogei and its ecosystem, but also in the context of the national economy and the country system. #NoidiSogei will continue to work promptly and proactively, with our infrastructure, our professionals, our services and continue to support and fight together with citizens and the country. A duty and true thanks to all those who have made this possible. Letter from the Chairman and the Chief Executive Officer 8.
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