Tuart Times New award for Redress Stadium - Tuart Place
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The
Tuart Times
ISSUE 18: AUGUST 2019
ISSN: 2204-7646
New award for Redress Stadium
Perth’s magnificent Redress Stadium of trust because it occurred after all We share some of our favourites on
has been voted the Most beautiful 5,500 applicants had already fulfilled page 2.
sporting facility in the world, beating their obligations to the scheme. We hope you enjoy this issue of
five other world-class arenas – including Survivors had engaged in the The Tuart Times – it is a mixture of news
ones in New York and China – to win an process under specific terms; they had and stories involving people who share
international award for architecture and met the requirements of the scheme the experience of having been in out-
design. by disclosing and documenting their of-home care. It’s the glue that binds
Announced on 18 July 2019, childhood abuse; and then the goal us together and it’s the great strength
the ‘Prix Versailles for Sports’ award is posts were moved. Literally. of Tuart Place – supporting one another
the latest in a series of prizes won by It’s been ten long years since and Growing Strong Together.
Perth’s premiere sporting venue, known the goal posts moved, and life hasn’t got
as Redress Stadium to thousands of any easier for the survivors of Redress
survivors of institutional abuse. WA. A string of high-profile Inquiries
The stadium has a special
significance to people who took part
and a Royal Commission ensured they
wouldn’t forget what happened in 2009. In this edition:
in the Redress WA scheme, who saw That and the new stadium winning
their abuse payments halved just before awards…
construction of the billion-dollar arena Some had hoped that National 2 : Make Redress Right
was announced. Redress might undo some of the damage, 3 : National Redress Scheme
Redress applicants were told at but as it turns out, only fifty percent of funding scandal
the time that the State Government did Redress WA survivors can apply for the 4 : Aged care education
not have enough money to honour the new sex-abuse-only scheme. 5 : knowmore’s new Perth office
promised payment levels, and had no Those who are still alive have
6 : Reconciliation Week 2019
choice but to cut them in half. learned to live with the pain and found
Many were sceptical of this different ways of coping. One way has 8 : Discussions on redress
claim, especially given the public been to speak out about what happened 10 : News for former child migrants
fanfare surrounding the announcement and continue to fight for justice through 13 : COBHC update
of the new stadium, which was in full the Make Redress Right campaign. 14 : Social Activities Group news
swing at the same time as applicants Some say it helps them feel less 16 : FACT Inc Board news
were receiving their drastically reduced like a victim of this scheme.
18-19 : What’s on at Tuart Place
payouts. Survivors of Redress WA have also
The devaluation of Redress WA come up with creative ideas for sharing 20 : Tuart Place contact details
is widely recognised as a major betrayal in the good fortune of Redress Stadium.
Creative ideas for sharing the joy (and profits) of Redress Stadium
Survivors of the Redress WA scheme have a special
connection to Perth’s Stadium and for some there is a
sense of ‘ownership’ in this magnificent structure. BEST IDEAS SO FAR:
Redress WA survivors are aware that it would
have cost the Government approximately $80 million to • A ‘Redress WA’ football
honour their promised payments, which translates to a scholarship for promising young
one-twentieth stake in the $1.6 billion stadium. That’s Aboriginal players
a lot of free passes!
With the recent prize awarded to the stadium in • Use the money from ticket sales to
recognition of its qualities of “innovation and creativity”, top up our redress payments
and “values of social interaction and participation”, • A rolling screen with the names
Redress survivors have put their heads together and
come up with some creative ways of recognising their
of Redress WA victims who have died
contribution, and of sharing in some of the huge waiting for justice
benefits Redress stadium brings to our State. • Most of us are elderly and have
Some of their winning ideas are shown on the trouble getting around – I need help with
right.
As you’ll see, some are more serious than transport.
others, but it’s always fun to dream! • They could name one of the AFL
rounds the ‘Redress WA Round’
• Premium tickets to big events
• • • We should have a statue out the
front, next to Nicky Winmar
• I’d like priority seating in a special
lounge. It could be called the ‘Colin
Barnett Apology Lounge’
No thongs allowed
• •
Phone Outreach Service
Over 40 people are receiving phone have no-one to talk to. It gives me the
counselling and/or support from the Tuart chance to talk about my health, life
Place Phone Outreach Service. experiences and any concerns I have”.
The service was set up two years Catherine Carr is the
ago to provide better support to people latest addition to our team of Phone
who can’t easily get to Fremantle to access Outreach volunteers. Catherine’s
face-to-face assistance. warm, friendly manner and great
People who use the service listening skills quickly put people at
regularly say that having this connection ease and feeling comfortable to chat.
makes them feel less isolated. Catherine was born
Peter L said “I can’t travel in Ireland and worked as a registered
to Tuart Place as my health isn’t so good, psychiatric nurse for 18 years before
but the phone call is as good as a face to managing a family construction
face chat. It helps me to stay in touch with business.
everyone”. Phone Outreach Volunteer Catherine has since
The service is coordinated by Catherine Carr achieved counselling qualifications and
Sarah Regan (Counsellor) and Susy experience in the area of alcohol and other
Vaughan (Senior Therapist) and calls are made by trained drugs and is currently volunteering at Palmerston House
and qualified volunteer counsellors. in Fremantle as well as with Tuart Place.
Katherine W said “I can speak to someone who If you’re interested in receiving regular calls from
understands what I have been through and who is non- our Phone Outreach volunteers, contact Susy or Sarah
judgmental”. on (08) 6140 2380.
Ian G said “I’m at home due to health issues and
2
National Redress Scheme: FUNDING SCANDAL
Still no federal support for key WA agency
Survivors of institutional abuse are outraged by the Federal turned away.
Government’s refusal to pay for work carried out by a key Mr Dale Lynch, Vice
service in WA supporting people engaging with the National Chairperson of Forgotten
Redress Scheme. Australians Coming Together
As WA’s longest-standing service for abuse survivors, (FACT) and a survivor of
Tuart Place has been swamped with requests for assistance institutional abuse, says he is
with the new scheme. Many of those seeking help are former appalled at the Government’s
clients who were supported during earlier schemes such refusal to fund the highly-skilled
as Redress WA and Towards Healing, with documentation agency, which has an award
dating back as far as the late 1990s. winning model of service delivery,
Survivors are wanting access to important evidence and is governed by a survivor-led Board of Governance.
and historical documents held by the agency, from staff with “It is outrageous that the Department of Social
whom they have developed solid relationships and trust. Services continues to insist that it knows what’s best for us.
Tuart Place Director Dr Philippa White said that the It’s treating us in the same way we were treated as children”.
Federal Government’s response to this issue is “the opposite Mr Lynch said the Government’s failure to fund the
of trauma-informed”. agency’s work is also contrary to the Royal Commission’s
“The last thing survivors need is to be forced to re-tell recommendations and urges survivors to contact their local
their personal account of abuse to strangers at an unfamiliar Federal Member to complain.
agency”, she said. Contact Tuart Place at admin@tuartplace.org, or
Dr White said that Tuart Place has no choice but to Dale Lynch on 0447-567-724 or dale.lynch8@bigpond.com if
continue the battle for appropriate funding of its work, and you would like to support Tuart Place’s appeal for appropriate
that survivors seeking help from the agency would never be federal funding.
National Redress Scheme: A warning to Fairbridge ex-residents
Derek Smith, Vice-President of the Old Tuart Place is also seeking to have Fairbridge
Fairbridgians Association (WA), would OFA Vice President declared Defunct, and a Funder of last resort
like to warn ex-residents that Kingsley Derek Smith identified, so that full redress payments can
Fairbridge Farm School (KFFS) has not be made to applicants as soon as possible.
been declared a ‘Defunct institution’, Tuart Place counsellor Sarah Regan
and that people applying to the National said it was deeply distressing for survivors
Redress Scheme are simply being told that to have their NRS applications treated in this
“Fairbridge hasn’t opted in yet”. way.
Derek says this is hardly surprising, “We have been given no time frame
given that the institution ceased to exist in for action on this matter, and our only avenue
1981. of appeal is to email the DSS complaints
Fairbridge survivors are being department, which we have done. We are
told that they can either accept a reduced waiting for a response”, Sarah said.
redress payment, or put their application Sarah points out that, in addition
on hold ‘until Fairbridge opts in’ (mission to a wealth of documented evidence, the
impossible for a Defunct institution). Federal Government’s ‘Find & Connect’
Derek and OFA President Richard website https://www.findandconnect.gov.
Hinch, who are championing this cause on au/guide/wa/WE00072 clearly demonstrates
behalf of their members, say that KFFS is a textbook case of a that there was no legacy institution for Fairbridge Farm
Defunct institution, and that ‘Funder of last resort’ provisions School when it closed in 1981.
should already be in place. The Fairbridge site was purchased by Alcoa in 1983,
“Fairbridge ex-residents are receiving confusing and was leased in 1989 to Fairbridge WA Inc, which offers
letters and phone calls from the NRS and are being given the tourist accommodation and activities. In 2011, the records
wrong information. I’m concerned that some people might of the former KFFS were transferred to the UK Prince’s
think they have to accept a reduced payment. Once they Trust, which accepted them as an act of benevolence, for
accept an offer, it’s case closed – you don’t get a second the purpose of facilitating ex-residents’ access to historic
chance”, Derek said. records.
OFA President Richard Hinch has raised this issue For further information, contact Derek or Richard at
with the WA Premier and is awaiting a response. fairbridgewa@gmail.com
3
Community education in the aged care sector
A report by Tuart Place social worker Jan Newman
Getting older holds fears for many care leavers, especially It was a very respectful and moving session, and the
the possibility of entering a residential aged care facility. visitors were clearly affected by what they heard.
A group of people from Tuart Place and Lanterns It is widely recognised that hearing from people with
House recently completed training designed to assist care first-hand experience of trauma in institutional care is the
leavers to use their personal experiences of institutional most powerful way of conveying this important information
care in delivering public presentations to aged care service to service providers.
providers. The goal is to raise awareness of key issues that The aged care training program developed by
may affect older care leavers engaging with the aged care Margo O’Byrne makes use of the Federal Government’s
system. information package on care leavers, which the Alliance for
The training - Advocating for our needs in residential Forgotten Australians (AFA) was instrumental in developing
Aged Care - was provided at Tuart Place by professional https://agedcare.health.gov.au/careleavers
trainer and author Margo O’Byrne, a care leaver herself. Continuing on from AFA’s involvement in the Aged
The first ‘trial run’ presentation was on 29 May Care Package, AFA Member Susanne Burke and AFA Board
2019, when three people from Tuart Place – Cevrina Reed, member Reg Casley will provide regular updates to the
Tom Connelly and Dale Lynch – and Susanne Bourke from Alliance on the important work we continue to do within the
Lanterns, each delivered a short presentation to guests aged care sector and in promoting the Aged Care Package to
invited from the aged care sector. service providers.
Presentation to aged care service providers on 29 May 2019
(L-R): Susanne, Margo, Cevrina, Tom, Dale, Jan and Debra Magi (Case Manager, Find & Connect - Lanterns House)
Aged Care Royal Commission
Dale Lynch is Vice-Chair of Forgotten Australians Coming difficult having strangers come into their homes to provide
Together (FACT), the governing body of Tuart Place, and a various aged care services, and we need to take action
survivor of abuse in out-of-home care. to ensure that service providers are aware of the issues
Dale is the driving force behind Tuart Place’s likely to affect care leavers and that workers are properly
submission to the Aged Care Royal Commission, which he trained”.
is currently preparing in collaboration with consultant and We are keeping a close eye on the progress
fellow care-leaver Margo O’Byrne. of the Aged Care Royal Commission, and will provide
Dale writes: “Survivors have a legitimate fear links to relevant material as it becomes available on the
of going into aged care facilities. They may also find it Commission’s website.
4
knowmore Legal Service re-opens Perth office
knowmore is an independent legal Aboriginal engagement advisors
service giving free and confidential NEW PERTH LOCATION and financial counsellors to provide
legal help to survivors of abuse by (from 30 August 2019) coordinated support.
providing information and advice knowmore Legal Service knowmore can help clients with
about the justice and redress options possible claims under institutional
Level 5, 5 Mill Street
that may be available. redress schemes including the
Perth WA 6000
The service was established National Redress Scheme, access to
in 2013 to assist people who were Free advice line: 1800-605-762 assistance or compensation through
engaging with or considering web: www.knowmore.org.au victims of crime schemes or common
engaging with the Royal Commission law and civil claims, and other legal
into Institutional Responses to Child Sexual Abuse. issues related to abuse such as accessing records from
knowmore operates as a program of the National institutions and making complaints to police.
Association of Community Legal Centres (NACLC), and is knowmore has offices in Sydney, Melbourne,
funded by the Australian Government. It also receives some Brisbane, and now Perth. The Perth office first opened in
funding from the Financial Counselling Foundation. July 2014 and closed in December 2016, after its work with
knowmore uses a multidisciplinary model to provide the Royal Commission was completed.
trauma-informed, client-centered and culturally safe legal With the National Redress Scheme underway, the
assistance to clients. knowmore Perth office reopened to the public in June 2019
knowmore has lawyers, social workers, counsellors, (currently in temporary accommodation).
Thanks to Greg Boland, Managing Lawyer with knowmore Perth office,
for sending us the information above.
Readers may remember Greg from his previous role with Legal
Aid, when he joined us in protesting the 2009 Redress WA payment cuts.
In July 2019 Greg visited Tuart Place with Nick Hudson, knowmore’s
Director of Strategic Engagement, and spoke to a gathering of participants
about knowmore’s current work with the National Redress Scheme.
Our photo shows Greg with Senior Therapist Susy Vaughan at
Tuart Place on 22 July.
The knowmore Perth team: Standing (L to R): Ginny Rabeling (Senior Lawyer), Aline Benkendorf (Lawyer), Elvis Yarran
(ATSI Engagement Advisor), Michael Martin (Regional Client Services Manager), Marque Raymond (Support Services
Worker), Steven Turner (Lawyer), Sadhini Wijesiri (Paralegal) and Erin Dalton (Lawyer).
Seated (L to R): Greg Boland (Managing Lawyer), Leticia Marquez (Intake Officer), Danelle Shoulder (Office
Administrator), Margaret Coyne (ATSI Engagement Advisor) and Taryn Ford (Intake Officer). 5
Reconciliation Week 2019
A report by student social worker
Morning tea at the Maritime Museum
Amaleed Al-Maliki
Fremantle Maritime Museum hosted a very successful The Reconciliation Week morning tea featured two
morning tea on 30 May, as part of Reconciliation Week 2019. very interesting speakers – Justin Martin from Djurandi
Representing Tuart Place at this event were social Dreaming (a tour guiding and Aboriginal art company), and
worker Jan Newman, volunteer social worker Yoyo, and me. fifth-generation West Australian Mike Lefroy.
Both speakers told stories about the sand/
limestone bar in Fremantle that used to cross
the mouth of the river, adjacent to where the
Museum stands today. Their stories were told
from two very different perspectives.
Justin spoke about the importance of
limestone to the Whadjuk people, as a collector
of fresh water and food, and also told a
Dreamtime story about how the Southern Cross
was formed.
Mike spoke about the sand/limestone bar
in the context of his engineering ancestors –
unlike the Aboriginal people, they wanted to
change the landscape and his great-grandfather,
engineer C.Y. O’Connor, blasted the limestone
bar to make Fremantle harbour.
Mike spoke movingly about his great-
grandfather’s achievements, as well as his
mental health struggles and tragic death.
The two stories were wonderful to hear
from these very talented speakers and certainly
At the Maritime Museum morning tea (L-R) Amaleed, Mike Lefroy, captured the spirit of Reconciliation Week.
Justin Martin, Jan and Yoyo.
Salute to service of Aboriginal veterans
The military service of Aboriginal people was remembered As a child, Len lived at Moore River Mission (later
on 29 May 2019, at the 12th State War Memorial service known as Mogumber).
in Kings Park. Its always a pleasure to see Len and his wife Jean
Services commemorating Aboriginal and Torres when they visit Tuart Place.
Strait Islander veterans, from the Boer War to the conflicts
in Afghanistan and Iran, took place across Australia as part
of Reconciliation Week.
About 500 Aboriginal people enlisted in World
War I and about 3000 in World War II. Others joined
up for the subsequent Korea and Vietnam conflicts,
peacetime service and more recently many Aboriginal
soldiers served in Timor, Iraq and Afghanistan.
Yamaji man and Korean War veteran Len Ogilvie
(91) of Innaloo, signed up after a run-in with a policeman
in Mount Magnet before the 1950-1953 war on the
Korean Peninsula.
“Before I joined the army, as an Aboriginal man
you had no rights. In any town you went to, the police
would want to know who you were,” he said.
Having experienced basic ‘equality’ in the army,
when Len returned home after seven years of service he
noticed some change in social attitudes.
“They’d say you have done a good job; that you’d
fought for your country,” he said.
Len & Jean Ogilvie at the Memorial Service
6
International discussions on redress
Large numbers of people, both in Australia and overseas, Congratulations to conference organiser Professor Shurlee
have felt re-abused during badly designed redress schemes Swain and ACU on hosting the first SHCY conference to be
set up to ‘alleviate their suffering’ and, unfortunately, redress held in Australia. For further information, visit http://www.
processes have considerable capacity to create injustice and shcy.org/conferences/
inflict further harm on survivors.
To prevent this form of re-abuse, we need to
examine the circumstances that prompt redress initiatives
and closely analyse the processes used to deliver them.
We must also identify the elements of redress that
do and don’t work, and – obviously – survivors must be
involved in this process.
The redressing of institutional child abuse was a key
focus of the 2019 Conference of the Society for the History of
Children and Youth, held on 26-28 June at ACU North Sydney.
International academics and lawyers met with
Australian scholars and care leaver advocates throughout
the conference during a series of seminars.
FACT Chairperson Cevrina Reed and Tuart Place
Director Dr Philippa White joined Professors Stephen
Winter (Auckland University) and Kathleen Daly (Griffith
University) in presenting a session called ‘Monetary redress
of institutional abuse’.
As a leader in the Tuart Place community, Cevrina
shared some observations on the impacts of redress
processes on fellow survivors of institutional abuse, as well
as her personal experience of participating in a redress
scheme.
Philippa and Cevrina highlighted some avoidable
problems in redress schemes, and made recommendations
for better redress.
Essential elements of good redress include:
timeliness, personalised individual contact with survivors,
and systems that are sensitive to survivors’ need to feel
heard and believed.
Cevrina Reed, Shurlee Swain & Philippa White
Research spotlight on the Royal Commission
Rebecca (Bec) Moran is a PhD candidate with distressed by participating in the Royal
the University of NSW and is researching Commission felt that the experience echoed
personal and political dialogues on child earlier responses to disclosure, leaving them
sexual abuse. feeling unheard, disbelieved, unwelcome,
Readers may remember Bec from and unsupported.
her visits to Tuart Place in 2018, when Bec’s research has valuable
she interviewed care leavers about their implications for services working with
experiences of making a ‘victim submission’ survivors of child sexual abuse – particularly
to the Royal Commission into Institutional those engaging with processes that are by
Responses to Child Sexual Abuse. their nature more challenging than the Royal
During her research Bec conducted a total of Commission, such as civil claims or redress applications.
26 interviews, seeking survivors’ views on the Royal We are pleased to welcome Bec back to Tuart Place
Commission process, and the ways in which participating to present a summary of her research findings at 1pm on
has affected their lives. Monday 21st October.
Bec’s preliminary findings show that people who Service providers, academics, and other agencies
found making a submission to be a healing experience working with survivors of child sexual abuse are also invited
generally felt they had been heard, believed, valued, and to this session.
respected throughout the process. If you would like to attend, please contact Vicky on
Survivors who reported being retraumatised and 6140-2380 or admin@tuartplace.org.
7
It’s always a pleasure to welcome the delightful Prue
Gregory to Tuart Place when she’s in Perth, and we were
knowmore News
very pleased to see Prue again when she called by in
March this year. assistance to people taking part in the National Redress
Prue, Principal Solicitor with knowmore Legal Scheme.
Service, provided an update on knowmore’s work During her visit Prue also flagged the opening of
supporting survivors to understand their legal rights knowmore’s Perth office, which we are pleased to say is
regarding redress. knowmore provides free legal now up and running. Details on page 5.
25 March 2019: Prue, 3rd from right, receives a warm welcome at Tuart Place
Winter Warmer 2019
We celebrated this year’s Winter Warmer on a suitably cold and
blustery day in July.
Guests enjoyed an absolutely delicious roast lunch, followed
by one of our mega-raffles with beautiful items made by the Krafty
Ladies and two of Ian Donaldson’s very popular handmade windmills.
The third annual ‘Have a Go’ Talent Show was also a roaring
success – who knew we had so many talented performers among us?!
Thanks to Mary and Ann for their great work selling raffle
tickets; Vera for her excellent raffle calling; Mike Carroll for expertly
Tony Pavia and Alf Zammitt at the 2019
MCing the talent show; and everyone who helped out on the day.
Winter Warmer event
All the best Fira
Shafira (Fira) Jumantara was an intern with Tuart Place through
UWA’s McCusker Centre for Citizenship in the second half of 2018
and also came back to volunteer with us again this year.
Fira has now completed her Master of Strategic
Communication at UWA and is heading home to Indonesia. Good luck
Fira! We wish you all the best in whatever you do in life and really
appreciate your help at Tuart Place.
Photo (L-R): Fira with Tuart Place Receptionist Vicky Fox
8
Volunteer Appreciation Lunch
National Volunteer Week has been The brief formalities were followed by
celebrated by Volunteering Australia for 30 years, as a delicious buffet lunch, with lots of fun and
a way of acknowledging the generous contribution socialising.
of volunteers to the community. Congratulations to Tuart Place Program
Tuart Place has an amazing group of more Coordinator Jo Hocking on organising such a
than 50 volunteers, and National Volunteer Week successful event, funded by a National Volunteer
seemed the ideal time to say thank you. Week Grant from Volunteering WA (supported by
More than 35 volunteers were able to Lotterywest).
attend our Volunteer Appreciation event on 22 May Once again, a sincere thankyou to all
2019, and each was presented with a certificate of our volunteers. You really do make a World of
appreciation, badge, and a small gift. Difference.
Transactional Analysis workshop
In June 2019, two participant Board members - Lyn McLaughlin
and Ann McVeigh - were sponsored to attend a weekend workshop
run by renowned Transactional Analyst Jan Coleman. The focus of
the course was understanding relationships with self and others.
Many thanks to Lyn McLaughlin for this report:
When Susy asked me if I was interested attending this
course I wasn’t at all sure, but after some thought, I figured “why
not - we can never stop learning”, so I gave it a go.
After the first couple of hours with some apprehension I
really started to enjoy it, also the other people in the group were
warm and great to listen to and learn from. Jan Coleman, our
teacher, made us all feel at ease, and she certainly knew how to
make a serious course enjoyable and easy to listen to.
Other people have noticed a change in me, and while
sometimes old habits re-appear, I notice what I am doing and can
stop to gather my thoughts.
I must say that Jan Coleman is the world’s best teacher,
and I would definitely recommend this course to others. Ann McVeigh, Jan Coleman & Lyn McLaughlin
9
A visit from Joan Kerry
Joan Kerry was a very welcome visitor when she called by
in April this year during a trip abroad from England with her
husband Nigel.
Joan was Project Manager of the Australian Child
Migrant Project and is well known to many UK former child
migrants for her family tracing and reunification work.
Joan said she was really pleased to catch up with
some of the people she had worked with and see how their
lives have changed over the years.
Dennis McNerney is one of the many former child
migrants for whom Joan located family and assisted with
reunification. Dennis writes:
“I first met Joan early in 2005 at the CBERS office,
which at that time was in Subiaco. Pip had just started
working there, and observed my meeting with Joan.
Joan had access to my records from Father Hudson’s
Homes, the former orphanage near Birmingham in England, ‘unknown factor’.
and home to me for the first seven years of my life, before My goal of finding family is gaining further pace with
sailing to Fremantle in January 1955. the discovery of my father’s family 12 months ago. This part
Once back in the UK, Joan worked tirelessly to locate of the journey has been greatly assisted by Lesley Silvester of
my mother’s family (four brothers and six sisters) who I met the WA Genealogical Society.
for the first time in August 2005, when I travelled to England My wife Nicky and I will be travelling to Europe in
to celebrate my mother’s 80th birthday. August 2019 with the specific aim of consolidating my father’s
Joan has had a huge impact in my life and without side of the family. The main highlight will be meeting my
Joan’s connection I would be still be experiencing the father’s daughter for the first time in Portugal”.
Survivors and advocates have successfully lobbied for
improvements to proposed legislation on redress in Northern
Ireland, including an increase in the minimum payment from News from
UK£7,500 to UK£10,000.
Pressure is also building for a redress scheme to be
Northern Ireland
established without further delay.
Survivors have been frustrated by a lack of progress
since the NI Government collapsed in March 2017, shortly In October 2018, FACT Board member and former
after the Historical Institutional Abuse Inquiry (HIAI) published child migrant Ann McVeigh met with Gerry and Patricia
its recommendations. in Belfast to receive a briefing on the proposed redress
In a letter of 23 July 2019, NI Secretary of State Karen legislation, and to provide feedback from Australia.
Bradley advised of the UK Government’s ‘clear commitment’
to introduce redress legislation by the end of the year, should
the NI Government not be restored by that time.
On 2 July 2019, an Interim Advocate for Survivors of
British ex-gratia update
Institutional Childhood Abuse was appointed, and will act as a
‘voice for victims and survivors’ until a statutory Commissioner Applications to the British Government ex-gratia
is established, in line with HIAI recommendations. scheme for former child migrants from the UK will
We are grateful to Prof Patricia Lundy and Gerry remain open until the end of 2020.
McCann, Chair of the Rosetta Trust survivors’ group in Belfast, Former child migrants from England,
for keeping us informed of developments. Wales, Northern Ireland and Scotland who travelled
Although former child migrants comprised 12% of unaccompanied to Australia under government
witnesses in the HIA Inquiry, they were not consulted about schemes are eligible for the flat-rate ‘common
redress until links were established between Tuart Place and experience’ payment of UK£20,000.
the survivor-led ‘Panel of Experts on Redress’ in Northern For further information, see https://www.
Ireland. Since then, former child migrants have played childmigrantstrust.com/news or contact the Child
an active role in the ongoing consultations and surveys on Migrants Trust on Freecall 1800 040 509.
redress.
10Scotland: Head and shoulders above the rest
Scotland is standing head and shoulders above other payment and benefits through Future Pathways. Examples
countries in their approach to redressing historic of support received so far include payment of vet bills,
institutional child abuse and neglect. purchase of computers, white goods and appliances, home
The Scottish Government’s unreserved public improvements and travel vouchers to help achieve a better
apology to survivors in October quality of life.
2018 was delivered alongside Meanwhile, the Scottish
news of an Advance Payment Child Abuse Inquiry (SCAI)
Scheme, which opened on 29 continues to gather evidence
April 2019. from witnesses and review
The scheme has a existing data and research
simple application process and findings.
is providing flat-rate interim We were pleased to
payments of UK£10,000 to welcome the SCAI team back
those who were abused or to Tuart Place in March 2019 to
neglected in care in Scotland conduct further private hearings
and who are terminally ill or with Scottish migrants.
aged 70 or over. A full redress It was also nice to see
scheme is expected to be in Professor Andy Kendrick of
place by March 2021. Strathclyde University at the
Additionally, a support SCAI team members (L-R) Andrea, Duncan and SHCY conference in Sydney
service, Future Pathways, has Jacqui at Tuart Place in March 2019 in June 2019, where Andy
been made available to Scottish gave a presentation on the
survivors (including child migrants), offering a range of development and operation of the Scottish Inquiry.
tangible and useful options – such as funding for health and You can find further information on the Inquiry,
wellbeing activities and the purchase of one-off items. Future Pathways and the Scottish Advance Payment Scheme
We are currently assisting Scottish former child on their respective websites, or from Tuart Place.
migrants to apply for both the UK£10,000 advance
Following dad’s footsteps...
We were delighted to welcome Maxine and Greg
Dyson to Tuart Place in April this year.
Maxine is the daughter of Ian ‘Scotty’
Hoban, a Scottish former child migrant who came
out on the Strathnaver in 1939, and lived at Tardun
and Clontarf. Scotty is now 90 years old and lives
in NSW. available to Scottish former child migrants. Greg described
Maxine says her dad is very active – plays golf every their visit as “overwhelmingly good”.
Monday, is a member of the choir, curator of the church, During their visit to WA, Maxine and Greg also
and loves walking his fox terrier Digger. He is known as visited both Clontarf and Tardun. They particularly
Speedy Gonzales on his gopher. appreciated the time that caretaker Percy Faulkner spent
Maxine and Greg really enjoyed their visit to Tuart showing them around the Tardun property.
Place especially as it gave them a chance to talk to Clontarf Our photo shows Clontarf Old Boys Dennis
Old Boys and look through photo albums. They also got McNerney (on left) and Kevin Collins (on right) welcoming
up-to-date information on the various forms of assistance Maxine and Greg to Tuart Place.
Thank you Paddy Cannon for your tireless work supporting
survivors of past institutional care.
Thank you You began your work well before any of the services
operating today, and over the years you have helped
Paddy Cannon! countless people in need. You are an inspiration to us all.
11A visit from Catriona
Catriona Milne, Manager of the Uniting
Heritage Service in Melbourne, visited Tuart
Place in June this year and spent time talking
with participants and staff.
During her visit Catriona gave us an
update on her work in Victoria.
The Uniting Heritage Service exists
to support past residents (and their families)
of the former Methodist, Presbyterian and
Uniting Church Children’s Homes and foster
care. They provide access to records, photos
and historical material, organise reunions
and help to locate significant people.
The Heritage Service is undertaking
projects to improve access to historic
records and photographs. For more
information, visit https://www.vt.uniting.
org/services/child-youth-family/uniting- Kevin Donaghy and Rob Eddy with Catriona at Tuart Place
heritage-service/
Historic photo of Tally Ho Boys Village Victoria from the Uniting Heritage collection
Records from the former Pallottine Mission School at Tardun
AIATSIS - the Australian Institute for
Aboriginal and Torres Strait Islander
Studies - received a donation of records
from the WA Pallottine Mission in 2017.
The records relate to Aboriginal
language work undertaken by the
Pallottines and student records from the The contents of these files are only available to the
Tardun school, run by the Mission from 1948 to 2004. people who have records in the collection, their nominated
AIATSIS arranged and described the Tardun delegate, or a family member.
school records as a priority, in anticipation of access General information about the collection is
requests following the Royal Commission into Institutional available at https://aiatsis.gov.au/sites/default/files/
Responses to Child Sexual Abuse. catalogue_resources/ms_5150_tardun_web.pdf
There are nearly 1600 files in this record group, The records donated to AIATSIS include a large
containing administrative information relating to individual number of photographs, which are currently being
children who attended the school. catalogued. AIATSIS will advise when they are available
Anyone who attended school at the Pallottine for access.
Mission at Tardun can request a copy of their records Information submitted by Fiona Blackburn,
by emailing the AIATSIS Collections Access Unit: Senior Archivist, Print and Manuscript Collection, AIATSIS,
collectionenquiry@aiatsis.gov.au . Canberra, ACT.
12Clontarf Old Boys Heritage Committee News
The Clontarf Old Boys Heritage Committee (COBHC) was 12th September 2012. Funds were raised for the Heritage
originally formed in May 2005 to maintain the history and Trail through weekly raffles held by COBHC at the Farmer’s
heritage of the former Clontarf Boys Town. Market on Manning, from March 2010 until May 2014.
The group has continued to meet since that time, Old Boys and their families/friends wishing to visit
and has completed a number of projects, including a heritage their boyhood days ‘Boys Town’ can arrange an appointment
trail and repairs to the clock tower. with Clontarf Aboriginal College by phoning (08) 9251-0666.
Most recently, a group of Clontarf Old Boys met on The Clontarf Facilities Coordinator has advised us
26th June 2019, at a venue organised by Clontarf Aboriginal that all Old Boys/families/friends are welcome to visit the
College, on the upper level of the main building. campus.
The purpose of this meeting was to discuss the future Thanks to Dennis McNerney for this report
of the Old Boys Heritage Trail, which was officially opened on
26 June 2019: COBHC members with Pam Hodges
of Clontarf Aboriginal College
John and Jan Owen and their fantastic Kimberley
Dental Team conducted another very successful clinic Kimberley Dental Team rocks!
at Tuart Place in July 2019.
Sixteen people received treatment including
an extraction, fillings, scale & clean, and referrals to other services.
Clontarf Old Boy Peter Bent said: “I was very impressed with the
dental team. They squeezed me in for an appointment - thought I’d just get
my teeth cleaned and checked. They discovered I needed a filling and said
they could do it on the spot. It was a great service. A few people got fillings
on the day.”
L-R: Elizabeth, John, Dianne and Jan
13Weekend camp at Fairbridge Pinjarra
A report by Dale Lynch clean-up, most of us adjourned to the large lounge room
where the wood fire was blazing and we watched the
Thanks to the efforts of John Ryall and SAG we had a great
movie Bohemian Rhapsody, while others talked and played
weekend at Fairbridge Village in May this year.
games in the dining room.
The Fairbridge Farm School was established in
Saturday activities included a visit to Pinjarra for
1913 by Kingsley Fairbridge as a farm school for child
shopping, the tea rooms and the museum, and in the
migrant children sent out from the UK.
afternoon we were given a great tour of the village by
By the time it closed in 1981, it is believed over
Derek Smith and Graham Bennett.
3,000 children passed through the farm. The property is
Derek and Graham are former child migrants who
now owned by Alcoa but leased out and is now a home
lived at Fairbridge in the 1950’s and 60’s, and both are
stay venue along with festivals and other events.
Committee Members of the Old Fairbridgians Association
Fifteen of us arrived at Fairbridge on the Friday
(WA).
afternoon and we all stayed in one large cottage, which
Their stories of their childhood experiences at the
can sleep up to 24 people if needed.
farm were not only immensely informative, interesting
After a great lunch some of us explored the farm
and real, but funny and entertaining as well. They kept us
while others worked getting the wood fires going before it
thoroughly enthralled.
got too cold.
The weekend was a great success and I’m looking
The lovely Epe Ryall and a team of helpers prepared
forward to our next stay there.
a Friday feast which we all enjoyed immensely. After the
The photo above shows members of our group
with Graham and Derek during the guided tour of
Fairbridge.
14 May 2019 at Fairbridge HouseSocial Activities
Group News
An update from SAG Chairperson
John Ryall
Don’t miss our next outing on Thursday
5th September, 2019 – we’re taking a bus
trip to Lake Leschenaultia for a special BBQ
lunch, and calling in at the Wheelchairs for
Kids workshop for a guided tour on the way.
Thank you all who helped make
the Fairbridge weekend away in May such
The next SAG meeting is at Tuart Place at 12.45pm
a resounding success – everyone had a great time. We are
on Monday 16th September, so come along as we welcome
planning another trip in warmer weather so we can make
your suggestions on things you want to happen.
use of the swimming pool!
Remember this is your place to come and relax and
SAG has a healthy bank balance, which is mostly the
enjoy what’s on offer.
result of the Bunnings sausage sizzle fundraisers. The next
Thanks to everyone who helped at the last
sizzle is at Bunnings O’Connor on Saturday 14th September.
fundraiser at Bunnings in March 2019, and many thanks
If you want to help out, please contact John Ryall on
to Tony Galati for continuing to donate the onions for our
0448-074-536 or email johnryall@iinet.net.au
sausage sizzles.
The annual Have a Go Day is WA’s largest single event welcomed members of the Tuart Place Social Activities
for the over-55s and is always a fun day out. Group to Fairbridge during their weekend stay in May,
It is a free seniors’ event and has been run by the and provided a great tour of the property.
Seniors Recreation Council of WA since it started in 1992. The Tuart Place Social Activities Group is planning
Old Fairbridgian Graham Bennett is Vice President a group outing to Have a Go Day 2019. To find out more,
of the Seniors Recreation Council of WA, which organises contact SAG Chairperson John Ryall (contact details
the Have a Go Day and other events. above) or Tuart Place Program Coordinator Jo Hocking on
Graham and OFA President Derek Smith 6140-2380.
15FACT Inc Board News
Many thanks to FACT Vice Chair Dale Lynch for this great We covered all the
report on our Board training. important elements of good
On 16 May 2019 a group of four people from Tuart governance and practice, which
Place attended On Board: Introduction to Governance, a confirmed that FACT Inc has all the
full-day training course on good governance. necessary measures in place, and
Three members of the Forgotten Australians that the Board is doing an awesome
Coming Together (FACT Inc) Board attended - Cevrina Reed job.
(Chairperson) Lyn McLaughlin (General Member) and me Areas in which we excel
(Vice Chair) - along with Philippa White (Director of Tuart include risk management; strategic
Place). planning; board diversity; financial FACT Chairperson
The training day was facilitated by Rachel management; compliance with Cevrina Reed
Pemberton, who is also a Fremantle City Councillor, and legal and statutory requirements;
familiar with the work of Tuart Place. and excellent separation of operational and governance
Rachel presented the course in an easy to roles.
understand manner and was extremely knowledgeable It was a great day in a pleasant learning
about governance. The course was interesting and environment, and we all increased our understanding of
informative, and outlined the seriousness of our roles and Board members’ roles and obligations.
responsibilities as Board members.
Meet a Board member : Dr Katrina Stratton
Dr Katrina Stratton joined the FACT Board
in early 2016, bringing with her a wealth
of experience and expertise. Katrina
received a warm welcome when she joined
us for lunch on 15 July, as part of our 2019
‘Meet a Board Member’ series.
I came to Tuart Place as a Board member for a lot of
reasons. I knew of the great work done by Tuart Place,
especially its participant leadership on the Board, and
in creating the activities that take place here.
I was excited to learn from Tuart Place’s model
of co-design and what it might look like in the places
I work. I work at Wanslea, where we are a past and
current provider of out of home care (when we began At Tuart Place, 15 July 2019
in the 1940s through the Cottesloe home, then through (L-R) Tony Page, Katrina Stratton & Kelly Scott
cottages, and in the 1980s a final shift to providing
foster care in the homes of carers). about, especially forming relationships and healing with his
So I had much to learn too - as a social worker - family. Steve died in 2012 in a motorbike accident.
about what it means to people to have been in care, and My Grandpa spent much of his later childhood
how we could learn from the past to ensure we provide the at the New Norcia Mission; he was lucky enough to have
children we care for with what they need. carers with whom he spent every school holidays, and that
My other reasons were personal. My husband consistency of love and care was a great protector for him
Steve spent a number of years in Fairbridge in the 1970s (we know from research and life, the difference one secure
from the age of five. His mum was a single parent and they adult in a child’s life can make).
came from the UK on a government scheme for single Grandpa considered himself lucky because of that,
parents, the idea being their children would be looked after and he and my Grandma had a loving 60-year marriage and
while the parent established a home in a new country. four children.
I lived with Steve’s care experience in lots of big It is my privilege to serve on the Board of Tuart
and small ways. Small things, like him never being able to Place, to honour the experience of those two wonderful
eat pumpkin because it was served up undercooked EVERY men in my life, and to work with you all to contribute in
night at Fairbridge; to the big things I don’t need to tell you some way to our goal of ‘Growing Strong Together’.
16Hands for Children Burnished: Burnside
Turning waste into opportunity
Life Stories
The Hands for Children initiative collects plastic bottle
caps and turns them into prosthetic hands and arms for
children in need. Using 3-D printer technology, donated Many thanks to Linda Blagg for giving Tuart Place
bottle caps are recycled into the material used to build two copies of Burnished: Burnside Life Stories, kindly
custom-made artificial limbs. donated by author Kate Shayler.
Sue Paton, wife of Tuart Place psychotherapist The book is a collection of life accounts written
Gordon, alerted us to this inspirational project. Sue by former residents of Burnside Children’s Homes in
coordinates the collection point for Herald Avenue Sydney. It contains 26 memoirs, which Kate Shayler
Senior Citizens Club, where she is a Committee Member, describes as “success stories that will hopefully result
and has collected 10kg so far! in Forgotten Australians being remembered”.
Tuart Place volunteers David L and David M are Linda gave us the books as a possible source
coordinating our collection point, which is a white tub of inspiration to Tuart Place participants, who may be
with a Hands for Children poster, located in the common inspired to tell their own accounts and possibly put a
room area. book together - a history not only of yourself but of
Dave and Dave urged everyone to ‘lend a hand’ others too.
to this worthy project and bring in their recyclable plastic We are most grateful to Linda and Kate for
caps and lids. To find out more about this amazing these additions to our lending library.
project, visit https://envision.org.au/envision-hands/ .
VALE
Mary (Ellen) Circenis (nee McCloskey)
10-5-35 to 6-3-19
A farewell tribute to our dear Mary.
What a gal.
Much loved sister of Joan, Debbie and
Nora (dec.) A dear and lifelong friend to
Sheilagh and the Joey Girls.
Our sincere condolences to Sid and
family.
VALE
Mary Mooney
(Clarke)
VALE
1945 - 2019
Alfred Flanagan
Mary, we arrived in Australia 5-7-1930 to 12-4-2019
in 1953 aboard the same ship,
along with Alice McDonald, and Tardun Old Boys’ Association (TOBA)
were all sent to Nazareth House extends condolences to the Flanagan family on the passing of Alf.
Geraldton. He arrived at CBAS Farm School Tardun WA in 1939 as a child migrant
Having shared part of a Big from the UK.
Journey, the only consolation is He loved the country and devoted his adult life to farming in the district.
that you are now at peace. We are indebted to the family for allowing TOBA free access to the
Yvonne. school cemetery located on their property.
17WHAT’S ON? Getting to know Yoyo
REGULAR EVENTS Hello everyone, my name is Lok Yiu Lee, but you can
• Every Monday: Singing group 10.30am-12 noon call me Yoyo.
& the Big Monday Lunch at noon First of all, I would like to say that I appreciate
• Every Monday: Counselling sessions available this opportunity to share a little bit about myself.
with psychotherapist Gordon Paton, by Currently I am a graduate social worker from
appointment the University of Western Australia (UWA).
I started my volunteer work at Tuart Place in
• Every Monday: Computers & mobile phone November 2018. I came here because my interest was
help with Jo’s team 10.30am-1pm sparked when some people from Tuart Place gave a
• Every Wednesday: Susy’s Support Group talk to my class about their experiences as adults who
10.15am-12 noon had been in out-of-home care during childhood.
• Every Wednesday: Computers & mobile phone I have certainly developed greater skills while
help with Jo’s team. From 10.30am. volunteering at Tuart Place - which will enable me to
be a competent social worker to serve all of you!
• Every Thursday: Computers & mobile phone You will find me in the computer room if you
help with Jo’s team 10.30am - 12 noon need any kind of mobile phone or internet assistance,
• Every second Thursday: ‘Krafty Ladies’ craft or simply just come by just to say hi.
session with Vera, from 11am
• Every Month: Family history and tracing with Here I am with Ian Donaldson and one of his
WA Genealogical Society expert Dr Lesley custom-made windmills, which he kindly presented
Silvester. 12.30-4.30pm, by appointment. as a gift to me. Thank you Ian!
• Every 4 weeks: Free legal advice with lawyer
Gary Dean. 1-4pm, by appointment.
• Every 4 weeks: Free beauty treatments with
Natalia 11am - 3.30pm, by appointment.
Family tracing with Lesley
Dr Lesley Silvester, our family tracing expert from the WA
Genealogical Society (WAGS), visits Tuart Place each month to
help people find out more about their family histories.
Lesley and her husband Mike also run ‘Time Trackers’, a
busy genealogical firm that conducts family history research and
specialises in British and Australian family history.
Contact Vicky at Reception to book a one-hour session
with Lesley on a Monday afternoon. This service is free of charge.
Next sessions in 2019:
• Monday 16 September 12.30–4.30pm
• Monday 21 October 12.30–4.30pm
• Monday 18 November 12.30–4.30pm
Computers: Get in the know with Jo and her team
Whatever your skill level (even if you’ve never turned
on a computer before) you can get individual help.
Use the computer room, or bring in your iPad,
mobile phone or digital camera and learn to browse
the internet, send emails, scan photos and shop online.
Please call in to see one of Jo’s computer
volunteers on Mondays, Wednesdays and Thursdays
Program Coordinator from 10.30am.
Jo Hocking
18What’s on at Tuart Place
Krafty Thursdays
Every second Thursday,
from 11am
Feeling crafty? Why not come along and join in
the every-second-Thursday craft sessions at Tuart
Place. Bring your own craft ideas or help out with
team projects.
Upcoming events
Free legal advice at Tuart Place
Further details in the Events Calendar
With lawyer Gary Dean, by appointment. Call
Vicky to book a consultation to discuss any general • Mon 2 Sept - Meet Board Member Ann McVeigh
• Thurs 5 Sept - Bus trip to Lake Leschenaultia
legal concerns or questions. Phone consults also
• Mon 9 Sept - Dementia Aust info session
available.
• Sat 14 Sept - SAG Fundraiser @ Bunnings
Next sessions in 2019: • Mon 16 Sept, 12.45pm - SAG meeting
• Wed 18 Sept, from 1pm - Podiatry clinic
• Monday 23 Sept 1–4.00pm
• Mon 23 Sept, 1pm - Live Well Longer
• Monday 28 Oct 1–4.00pm • Mon 14 Oct - Natalie’s photos: The Middle East
• Monday 25 Nov 1–4.00pm • Mon 21 Oct, 1pm - Bec Moran research update
• Wed 23 Oct, 12.25pm - Visit to Roundhouse
• Wed 13 Nov - Have a Go Day outing (see p.15)
• Sun 17 Nov - End of year picnic at Waterford
• Mon 2 Dec - Tuart Place Christmas Party
Counselling with Gordon Paton
Gordon Paton is a highly experienced
psychotherapist, group facilitator and transactional “High Street Happenings”
analysis counsellor, and recently retired July & August 2019
from the Harry Hunter Drug & Alcohol High Street Happenings ‘High Street Happenings’ is a new
Issue 4
Rehabilitation Centre, where he worked for participant-produced newsletter
14 years. that is published every two months.
Gordon provides counselling, free It’s full of interesting
of charge, to Tuart articles and photos of things that
Place participants on “On Board” by Dale Lynch
have happened at 24 High Street.
You can pick up a printed
On Thursday the 16th of May a group of
Mondays.
four people from Tuart Place attended a
training course “On Board”, about the good
governance of boards.
Contact Vicky
FACT Inc.(Forgotten Australians Coming Together)is the governing body of Tuart Place and three of the
board members: Cevrina Reed (Chairperson) Dale Lynch ( Vice Chair) and Lyn McLaughlin (Board
Member) along with Philippa White (Director of Tuart Place) attended the full day course in Subiaco.
version at Tuart Place or contact us
with your email address to receive
Also attending and doing the course with us was another lady Vicki, from the MHS (Mental Health
for an appointment with
Services Board).
The facilitator Rachael Pemberton is also a Fremantle Councillor (another valuable contact for Tuart
Place). Rachael presented the course in a very easy to understand manner and was extremely
the electronic version.
knowledgeable in Board Matters, answering all our questions.
Gordon. Whilst the course was interesting and informative it also outlined the seriousness of our obligations
and responsibilities as board members. It also confirmed that the current FACT (Tuart Place) Board is
doing an awesome job when it comes to procedural rules and regulations and have good solid
governance overall. The need for strategic planning along with forward budgeting and good auditing
were covered.
It was a great day in a pleasant learning environment with very healthy morning and afternoon teas
and lunch provided and we all enjoyed the day whilst having a lot better understanding of our duties
as board members.
The High Street Happenings newsletter is normally sent out by email
every two months. If you would like to be on the email list to receive it,
please email Vicky at admin@tuartplace.org
Natalia Pronina is a qualified beauty therapist Free beauty treatments with Natalia
who volunteers at Tuart Place providing monthly
beauty treatments to participants. Next sessions in 2019:
Treatments include: back, neck and shoulder • Monday 2 Sept 11am–3.30pm
massage, reflexology, foot massage, basic facials, • Monday 7 October 11am–3.30pm
eyebrow wax and tint, pedicures, and lip, chin & • Monday 4 November 11am–3.30pm
face waxing. Please book with Vicky. • Monday 9 December 11am–3.30pm
19To donate to Tuart Place:
Account Name:
Forgotten Australians Coming Together Inc
Bank: Commonwealth Bank
Branch: Fremantle, WA
BSB number: 066-107
Account number: 1048-4327
24 High Street
Fremantle WA 6160
Phone (08) 6140-2380
Freecall: 1800-619-795
Email: admin@tuartplace.org
Web: www.tuartplace.org
Opening Hours
9.00am to 4.30pm
Monday
Wednesday
Thursday
Newsletter Editor: Philippa White
Newsletter enquiries/contributions:
via email to admin@tuartplace.org
Where is Tuart Place?
Tuart Place is located in the old Cleo’s Hotel at 24
High Street, in the West End of Fremantle, near the
historic Roundhouse.
There is no on-site parking, so some of our
What happens at Tuart Place? visitors park at South Beach and catch the Blue
Central Area Transit (CAT) Bus, which stops close by
Tuart Place is the State funded service for
in Phillimore Street, just after Cliff Street.
former child migrants, ‘Forgotten Australians’ If you are travelling on foot from Fremantle
and members of the Stolen Generations. Train Station, Tuart Place is a five minute walk.
Tuart Place provides individual counselling,
telephone counselling, support groups, social
activities, assistance with historic abuse
complaints, volunteering opportunities, computer
skills classes, visiting health & legal services, family
tracing, assistance to access records, and help in
dealing with other agencies.
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