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TRAINING NEEDS ASSESSMENT FOR ELECTRIC BUSES IN INDIA - Transformative Urban ...
TRAINING NEEDS
ASSESSMENT
FOR ELECTRIC                                                                           Operat
                                                                                             ion
                                                                                                s

BUSES IN INDIA
VOLUME I - IDENTIFICATION
OF TRAINING NEEDS
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TRAINING NEEDS ASSESSMENT FOR ELECTRIC BUSES IN INDIA - Transformative Urban ...
TRAINING NEEDS ASSESSMENT
                                                                                                                                                                                                                                  3
                                                                                                                                                                                                FOR ELECTRIC BUSES IN INDIA
                                                                                                                                                                                                                      VOLUME 1
Published by
Deutsche Gesellschaft für
Internationale Zusammenarbeit (GIZ) GmbH
Integrated Sustainable Urban Transport Systems
                                                                                                                       ACKNOWLEDGMENT
(SMART-SUT)                                                                                                            The team would like to thank the                Transport (Navi Mumbai), Bangalore
B-5/2, Safdarjung Enclave                                                                                              following public transport authorities          Metropolitan Transport Corporation
New Delhi-110029
India
                                                                                                                       (PTAs) for providing all necessary data         (Bangalore), and West Bengal Transport
                                                                                                                       and assistance during the detailed              Corporation (Kolkata). The team gratefully
T 011-49495353                                                                                                         stakeholder consultations and surveys:          acknowledges the support and knowledge
F 011-49495391
E giz-indien@giz.de
                                                                                                                       Himachal Road Transport Corporation             contribution from following organisations:
                                                                                                                       (Shimla-Manali), Navi Mumbai Municipal
As at May 2021, New Delhi

Photo credits/ sources: GIZ and pManifold                                                                              Electric bus Vehicle              Heavy Industry, Ministry of   (BOCI), CEPT University, IIT
                                                                                                                       Manufacturers: Tata               Heavy Industries & Public     Madras
Registered offices                                                                                                     Motors, Ashok Leyland,            Enterprises, Government
Bonn and Eschborn, Germany
                                                                                                                       JBM-Solaris, Foton PMI,           of India, Ministry of Road    Public Sector
Friedrich-Ebert-Allee 32 + 36                                                                                          Olectra-BYD                       Transport & Highways,         Undertakings: National
53113 Bonn, Germany                                                                                                                                      Government of India           Thermal Power Corporation
T +49 228 44 60-0                                                                                                      Battery Manufacturers:                                          Limited (NTPC), Power
F +49 228 44 60-17 66                                                                                                  Exicom, Sun Mobility,             Institutions/ Associations:   Grid Corporation of India
Dag-Hammarskjöld-Weg 1 - 5                                                                                             Grinntech                         Central Institute of          Limited (PGCIL), Bharat
65760 Eschborn, Germany                                                                                                                                  Road Transport (CIRT),        Heavy Electricals Limited
T +49 61 96 79-0                                                                                                       Charger Manufacturers:            Automotive Skills             (BHEL)
F +49 61 96 79-11 15                                                                                                   Exicom, Delta                     Development Council
Prepared by                                                                                                            Private Operators:                (ASDC), Association of
SMART-SUT (GIZ), pManifold Business Solutions                                                                          Prasanna Purple, Hansa,           State Road Transport          Testing Agencies:
Pvt Ltd and Vercos                                                                                                     Shyama Shyam                      Undertakings (ASRTU),         Automotive Research
                                                                                                                                                         Society of Indian             Association of India (ARAI)
Responsible                                                                                                            Policy Makers/
                                                                                                                                                         Automobile Manufacturers
Juergen Baumann                                                                                                        Government: Ministry                                            Discoms: BSES Yamuna
Project Director, SMART-SUT (GIZ)                                                                                                                        (SIAM), Bus Operator
                                                                                                                       of Housing and Urban                                            Power Limited
                                                                                                                                                         Confederation of India
Project Advisor                                                                                                        Affairs, Department of
Laghu Parashar (GIZ)
Project Coordinator
Amegh Gopinath (GIZ)                                                                                                   Additionally, we are thankful to Mr. Ravi       Forum), Mr. Vivek Chandran (Associate
                                                                                                                       Gadepalli (Consultant, UITP and The             Director – Transport, Shakti Sustainable
Project Team                                                                                                           World Bank Group), Mr. Sumit Mishra             Energy Foundation), Mrs. Nayana Gunde
GIZ: Sudhanshu Mishra and Shirish Mahendru                                                                             (Director, M/s. Deloitte), Mr. Kishor Nathani   (Former MD, Pune Mahanagar Parivahan
                                                  Contact
pManifold Business Solutions: Rahul Bagdia,
Kunjan Bagdia, Shalini Chaudhary, Amarjit Singh
                                                  GIZ is responsible for the content of this publication.              (Senior Advisor, UMTC Ltd.), Mr. Karthick       Mahamandal Ltd), PMPML staff and others,
                                                  On behalf of the German Federal Ministry for Economic                Athmanathan (SVP & BU Head – EV &               for their guidance and review of interim
Lakra, Jayant Deshmukh, Narayanan Sankar and
                                                  Cooperation and Development (BMZ)                                    eMobility, M/s. Ashok Leyland), Mr. Gautam      results.
Ajit Ganguly
Vercos: Amit Singh Baghel                         Disclaimer                                                           Patel (Principal Consultant, Coordinates        The team is hopeful of the project being a
                                                  The content presented in this document has been compiled             Infrastructure Consulting), Mr. Hiren Joshi     useful guide for deploying and integrating
Editor                                            with the utmost care. Findings, interpretations and conclusions      (Consultant, Coordinates Infrastructure
Shailendra Kaushik (Cities Forum)                 expressed in this document are based on information gathered
                                                                                                                                                                       electric buses with existing public
                                                                                                                       Consulting) Mr. Wilfred Davidar (Retd. IAS,     transport infrastructure and enhance
                                                  by GIZ and its consultants, partners and contributors. GIZ does
Designer                                                                                                               Additional Chief Secretary, Govt of TN),        capacity building.
                                                  not, however, guarantee the accuracy or completeness of
Trinankur Banerjee
                                                  information in this document, and cannot be held responsible         Mr. Shailendra Kaushik (Co-founder, Cities
Photo Credits                                     for any errors, omissions or losses arising directly or indirectly
pManifold Business Solutions and GIZ              from the use of this document.
TRAINING NEEDS ASSESSMENT FOR ELECTRIC BUSES IN INDIA - Transformative Urban ...
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                                                                                                                     CONTENTS
                                                                                                                                                                                                                                    VOLUME 1

                                                                                                                     Acknowledgment3

                                                                                                                     1. Introduction������������������������������������������ 7
                                                                                                                                                                                    LIST OF FIGURES
                                                                                                                        1.1.    Background	                                   7
                                                                                                                                                                                    Figure 1 E
                                                                                                                                                                                              lectric buses Sanctioned Under
                                                                                                                        1.2.    Current Scenario	                             8             FAME-II Scheme	                                    8
                                                                                                                        1.3.    Need of the Study 	                           8
                                                                                                                        1.4.    Objective of the TNA                          9    Figure 2 S takeholders Engaged in electric bus
EXECUTIVE SUMMARY

                                                                                                                        1.5.   Assumptions and Considerations                9             Development in India	                             10
                                                                                                                                in the Study                                       Figure 3 Approach and Methodology                          11
                                                                                                                     2. Approach and Methodology��������������� 11                 Figure 4 E
                                                                                                                                                                                              lectric bus TNA Framework for PTAs	             12
                                                                                                                                                                                    Figure 5 PTA Profiling	                                    13
                                                                                                                     3. Electric Bus Activities
                                                                                                                        and Roles at PTAs������������������������������ 14         Figure 6 P
                                                                                                                                                                                              TA Key Activities and Roles for                 14
                                                                                                                                                                                             Strategy, Roadmap and Planning	
                    ABOUT THIS REPORT                                                                                4. Existing Skill Levels and                                   Figure 7 P
                                                                                                                                                                                              TA Key Activities and Roles for                 15
                                                                                                                        Training Needs����������������������������������� 18                Technical Specification Design	
                    The report has been prepared as part of the bilateral technical cooperation project“Integrated
                    Sustainable Urban Transport Systems for Smart Cities (SMART-SUT)“ commissioned by the               4.1 Overall Skill Assessment Results               18      Figure 8 P
                                                                                                                                                                                              TA Key Activities and Roles                     15
                    German Federal Ministry for Economic Cooperation and Development (BMZ) and jointly                  4.2	Function 1: Strategy Roadmap                  19               for Procurement
                    implemented by Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) GmbH                         and Planning                                        Figure 9 P
                                                                                                                                                                                              TA Key Activities and Roles                     16
                    and Ministry of Housing and Urban Affairs (MoHUA), Government of India. The objective of            4.3	Function 2: Technical Specification  21                        for Operations
                    the project is to improve the planning and implementation of sustainable urban transport                 Design
                                                                                                                        4.4 Function 3: Procurement	                       23      Figure 10 P
                                                                                                                                                                                               TA Key Activities and Roles                    16
                    systems in selected Indian cities.                                                                                                                                        for Repair and Maintenance	
                                                                                                                        4.5 Function 4: Operations	                        24
                    The study focuses on e-Bus related Training Needs Assessment (TNA) in Public Transport              4.6 Function 5: Repair and Maintenance 25                  Figure 11 P
                                                                                                                                                                                               TA Key Activities and Roles for                17
                    Authorities (PTAs) and development of skill upgradation and addition mechanisms. The                4.7 Function 6: Monitoring and Control 27                            Monitoring and Control	
                    outcomes of this study are presented in three volumes as stated below:                              4.8 Function 7: Scrapping and Recycling 29
                                                                                                                                                                                    Figure 12 P
                                                                                                                                                                                               TA Key Activities and Roles for                17
                    Volume I identifies clear training needs in PTAs across e-Bus life cycle functions, various         4.9	Elecctric Bus Training Needs for Key                             Scrapping and Recycling	
                    departments, and hierarchies.                                                                            Roles at PTAs                                 29
                                                                                                                                                                                   Figure 13. C
                                                                                                                                                                                                urrent electric bus Skill Levels Across All  19
                    Volume II presents detailed training modules coverage, their delivery mechanisms and                                                                                       Functions	
                                                                                                                     5. Key Recommendations and
                    national level institutional structure for sustainability and adoption.                             Way Forward��������������������������������������� 32      Figure 14. T raining Needs for Strategy Roadmap           20
                    Volume III reviews the existing organisational structure of large State Transport                                                                                           and Planning 	
                    Undertakings (STUs) and city level Special Purpose Vehicles (SPVs). In addition, the study
                                                                                                                                                                                    Figure 15. T raining Needs for Technical                  21
                    proposes changes in the organogram and recommends upskilling required at different staff                                                                                    Specification Design	
                    levels for transition from Internal Combustion Engine buses to Electric buses.institutional        LIST OF TABLES
                    structure for sustainability and adoption.                                                                                                                      Figure 16. Training Needs for Procurement	                 23
                                                                                                                       Table 1 Current Skill Level Representation13
                                                                                                                       Table 2. L evel of electric bus Training                    Figure 17. Training Needs for Operations	                  24
                                                                                                                                 Required at PTA                            18     Figure 18. Training Needs for Repair and Maintenance       25
                                                                                                                       Table 3. E
                                                                                                                                 lectric bus Training Needs
                                                                                                                                                                                    Figure 19. Training needs for Monitoring and Control       27
                                                                                                                                for Key Roles at PTAs                       30
                                                                                                                                	                                                  Figure 20. Training needs for Scrapping and Recycling      28
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                                                                                                                                                                                           FOR ELECTRIC BUSES IN INDIA
                                                                                                                                                                                                                 VOLUME 1

                    ABBREVIATIONS AND ACRONYMS
                     Abbreviation
                     AMC
                                    Full Form
                                    Annual Maintenance Contract
                                                                       MD
                                                                       MIS
                                                                                Managing Director
                                                                                Management Information System
                                                                                                                                   1
                                                                                                                                   INTRODUCTION
                     ATR            Action Taken Report                MoNRE    Ministry of New and Renewable
EXECUTIVE SUMMARY

                                                                                Energy
                     BEE            Bureau of Energy Efficiency
                                                                       MoEFCC   Ministry of Environment, Forest
                     BMS            Battery Management System
                                                                                and Climate Change
                     BMTC           Bangalore Metropolitan Transport
                                                                       MoE&IT   Ministry of Electronics and
                                    Corporation
                                                                                Information Technology
                     BS             Bharat Stage
                                                                       MoF      Ministry Finance
                     CEA            Central Electricity Authority                                                     ₹3,545 Cr
                     CERC           Central Electricity Regulatory
                                                                       MoHUA    Ministry of Housing and Urban                                        5,594 electric buses                   800 electric buses
                                                                                                                                                                                           ~have
                                                                                Affairs                            Allocated by the Indian            Have been sanctioned by the                been deployed, as of
                                    Commission                                                                    Government for supporting           Government to 64 cities for                 April 2021(DHI)
                                                                       MoM      Ministry of Mines                     adoption of 7,090                 intra-city and inter-city
                     CNG            Compressed Natural Gas                                                         elecrtic buses by STUs           operations over the next 3 years
                                                                       MoP      Ministry of Power
                     CO2            Carbon Dioxide
                                                                       MoPNG    Ministry of Petroleum and
                     DHI            Department of Heavy Industries              Natural Gas                        1.1 Background                                      metro system, bus based public transport
                     DISCOM         Distribution Company               MoRTH    Ministry of road, Transport &                                                          system still forms an integral part of meeting
                                                                                                                   In India, cities contribute to 82% of GDP
                     DST            Department of Science &                     Highways                                                                               the travel demand to a substantial level.
                                                                                                                   and are responsible for 78% of greenhouse
                                    Technology                         NMMT     Navi Mumbai Municipal Transport                                                        Further the public transport system in other
                                                                                                                   gas emission and air pollution. The
                     electric bus   Electric Bus                                                                                                                       cities are primarily based on bus-based
                                                                       NCC      Net Cost Contract                  transport sector in India alone accounts
                                                                                                                                                                       system. These buses are based on Internal
                     EVSE           Electric Vehicle Supply            O&G      Oil and Gas                        for approximately 13.2% of the total CO2
                                                                                                                                                                       Combustion Engine (ICE) and contribute
                                    Equipment
                                                                       O&M      Operation and Maintenance
                                                                                                                   emissions, and road transport has been
                                                                                                                                                                       towards carbon emission air pollution. A
                     FAME           Faster Adoption and                                                            known to contribute up to 90% of total
                                                                       OEM      Original Equipment Manufacturer                                                        gradual transition from ICE to electric buses
                                    Manufacturing of (Hybrid &)                                                    greenhouse gases emission from the
                                    Electric Vehicles                  PIS      Passenger Information System                                                           can help reduce carbon emissions from the
                                                                                                                   transportation sector in India. As the country
                                                                                                                                                                       mobility sector. To meet the Paris Climate
                     FoR            Forum of Regulators                PPP      Public Private Participation       continues to urbanise rapidly, policymakers
                                                                                                                                                                       Change Agreement targets, India declared
                     GCC            Gross Cost Contract                PT       Public Transportation              are continually working on plans that abide
                                                                                                                                                                       reducing the emission intensity of GDP by
                                                                       PTA      Public Transport Authorities
                                                                                                                   by the required emissions reduction. One
                     GDP            Gross Domestic Product                                                                                                             33%-35% by 2030 below the 2005 levels.
                                                                                                                   such action is to incorporate electrification
                     GoI            Government of India                RFQP     Request for Quotation and                                                              The transition to electric buses can play a
                                                                                                                   of buses operated by Public Transport
                     GHG            Greenhouse Gas
                                                                                Proposal                                                                               significant role in attaining this target and
                                                                                                                   Authorities (PTAs) for intra-city and inter-city
                                                                       SERC     State Electricity Regulatory                                                           based on which the Government of India
                     GVW            Gross Vehicle Weight                                                           operations. Public transport is considered
                                                                                Commissions                                                                            has drawn a public transport electrification
                     HRTC           Himachal Road Transport                                                        as a sustainable mode of transport for
                                                                       SLAs     Service Level Agreements                                                               plan and various efforts are being made
                                    Corporation                                                                    various reasons, including its ability to move
                                                                                                                                                                       to develop a comprehensive ecosystem to
                     ICE            Internal Combustion Engine
                                                                       SoC      State of Charge                    more people and simultaneously reducing
                                                                                                                                                                       achieve the electrification target.
                                                                       STU      State Transport Undertakings       congestion and pollution on the roads. Large
                     IT             Information Technology
                                                                                                                   Indian metropolitan cities depend on public         This study is an effort in this direction
                     ITMS           Integrated Transportation          TCO      Total Cost of Ownership
                                                                                                                   transport system to meet a substantial share        with an objective to identify the capacity
                                    Management System                  TNA      Training Needs Assessment                                                              building requirements and identify training
                                                                                                                   of commuting demands - 88% in Mumbai,
                     Kms            Kilometres                         VMs      Vehicle Manufacturers              76% in Kolkata, 70% in Chennai, and 62% in          requirement of various PTAs with this
                     KPI            Key Performance Indicator          WBTC     West Bengal Transport              Delhi. Although these cities have rail-based        ambitious plan of transitioning to electric
                     KRA            Key Responsibility Areas                    Corporation

                     kWh            kilowatt-hour
TRAINING NEEDS ASSESSMENT FOR ELECTRIC BUSES IN INDIA - Transformative Urban ...
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                                                                                                                                                                                                                 FOR ELECTRIC BUSES IN INDIA
                                                                                                                                                                                                                                       VOLUME 1

                                            Figure 1. Electric buses Sanctioned Under FAME-II Scheme                                      barriers faced by various stakeholders that       training needs. The key objectives of the
                                                                                                                                          have delayed the implementation of the            study are:
                                                                                                                                          programme and market uptake. Initial              • Review and understand the experiences
                                                                                                                                          experiences have revealed a very large gap          of an early adopter of electric buses in
                                                                                                                                          in understanding and expertise required in          cities, followed by gap identification in the
                                                                                                                   100                    PTAs for electric buses adoption and further        capacities that requires to be plugged for
                              5,095                                      600                             electric buses for last-
                                                                                                        mile connectivity for Delhi
                                                                                                                                          skills required with local manufacturing base       successful electric buses adoption
                         electric buses for                        electric buses for                                                     to support 40% localization requirements.
EXECUTIVE SUMMARY

                              intracity                                 intercity                         Metro Rail Corporation                                                            • Undertake Training Needs Assessment
                             operation                               operation (DHI)                              (DMRC)                  As Electric buses have different operations
                                                                                                                                          and management (O&M) requirements                   (TNA) at various levels of PTA’s across the
                    buses.                                                      infrastructure, of which INR 3,545 Crore                  through their lifecycle compared to the ICE         electric bus life cycle management
                    The study is divided into three volumes                     (EUR 406 million) is for supporting adoption              buses which means the owners, operators           • Assistance to the GoI endeavours to
                    and this report is the first in the volume                  of 7,090 electric buses by the PTAs. If PTAs              and managers need to have adequate                  increase adoption of electric buses as
                    of three volumes summarizing Stage 1 i.e.                   wish to access the funding support under                  knowledge of the electric buses technology.         envisaged in FAME II scheme through
                    identification of training needs. Subsequent                this scheme, they are required to follow a                                                                    upskilling PTAs’ capacities
                                                                                                                                          This includes knowledge support specific to
                    volumes will include the structure of the                   standard contracting model based on Gross
                                                                                                                                          electric buses around tools, processes, skills    1.5 Assumptions and Considerations in the
                    training modules in Volume II and resource                  Cost Contract (GCC) and guided by standard
                                                                                                                                          for effective life cycle management across –      Study
                    requirement for electric Bus training and                   Model Concession Agreement (MCA). This
                                                                                                                                          planning, specification design, procurement,
                    capacity building program in Volume III.                    way the effort is to unify the market based                                                                 The report includes detailed analysis of electric
                                                                                                                                          charging infrastructure setup and
                                                                                on standard terms and conditions and thus                                                                   bus skill gaps and training needs for PTAs in
                    1.2 Current Scenario                                                                                                  operations, integration with legacy fleet,
                                                                                invite large players to bid for the projects.                                                               India across electric bus life cycle stages. Some
                                                                                                                                          monitoring and control, safety, disposal/
                    As of 2019, there were around 4,25,0001                     Under this scheme, the Government of                                                                        assumptions and considerations made during
                                                                                                                                          recycling and others.
                    electric buses running on roads globally                    India has sanctioned a total of 5,595 electric                                                              setting up the TNA framework and analysis of
                    in municipal public transport fleets. China                 buses to 64 cities for intra- city and inter-             To address the skills barrier within PTAs,        the study are as follows:
                    constitutes ~98% of the market, followed by                 city operations over the next three years                 there is a strong need to undertake an
                                                                                                                                                                                            • PTAs face multiple issues, including lack
                    Europe and the US. As of April 2021, India has              commencing from 1st April 2019.                           industry wide systematic diagnosis of
                                                                                                                                                                                              of training for conventional ICE buses.
                    reported to have about 800 electric buses                                                                             Training Need Areas for PTAs.
                                                                                In a move to augment ‘Make in India’                                                                          This report looks into incremental training
                    plying on roads, a mere contribution of 0.5%                initiative, the FAME II scheme mandates a                 Various stakeholders related to bus                 needs they would need for adoption and
                    to the total PTAs fleet of 1,40,0002 buses.                 minimum 40% localisation content. This                    electrification in electric bus value chain, is     integration of electric buses only. It does not
                    These early deployments are supported                       transition to electric buses has the potential            shown in Figure 2.                                  dive into common aspects of conventional
                    through a combination of subsidies from a                   to create significant economic, social, and                                                                   and electric buses.
                                                                                                                                          This Project looks into the area of training
                    scheme sponsored by the Government of                       environmental benefits for Indian cities. Over            needs assessment at various PTAs’ level and       • The TNA framework is developed for PTAs
                    India named FAME-I and further through the                  their lifetime, 5,595 electric buses sanctioned           identification of their training needs for          irrespective of the mode of procurement
                    support of respective State Governments.                    for the subsidy will run nearly 3 billion km              adoption and transition from ICE buses to           (outright purchase or PPP). Accordingly, the
                    The on-going policy push from Government                    without tailpipe emissions, produce oil                   electric buses.                                     Training Modules with a high level course
                    of India (GoI) for green mobility has resulted              import savings of 55 lakh (5.5 million) barrels                                                               contents have been identified for all electric
                                                                                equivalent to INR 3,600 crore (EUR 412                    1.4 Objective of the TNA
                    in launch of a bigger funding support to                                                                                                                                  bus functions and can be imparted as
                    the bus electrification programme named                     million) and avoid 12 lakh (1.2 million) tons of          The study intends to compliment                     relevant for specific PTA.
                    FAME II scheme. This has further added                      CO2 emissions3.                                           various efforts being made in building
                    momentum to adding electric buses in                                                                                  a sustainable ecosystem for electric              • The results are based on the survey
                                                                                1.3 Need of the Study                                                                                         conducted at four PTAs, though these are
                    fleets. The government has allocated a total                                                                          buses adoption in India with training
                    of INR 10,000 Crore (EUR 1.1 billion) funding               With such an ambitious program of bus                     and capacity building being identified              well selected across geography and have
                    support for demand incentives and charging                  electrification with a strong Government                  as an important component that need                 different models and makes of electric
                                                                                subsidy support there are still several                   to be focused. This study aims to assess            buses and at different life cycle stages of
                                                                                                                                          the existing skill gaps at PTAs level across        their electric bus adoption. Additionally,
                    1
                      https://www.citylab.com/transportation/2019/06/electric-bus-china-grid-ev-charging-infrastructure-battery/591655/
                    2
                      PTAs Profile and Performance Report 2016-17 by CIRT, Pune                                                           electric bus life cycle stages and identify         experts’ views were taken to further refine
                    3
                      Building an Electric Bus Ecosystem in Indian Cities                                                                                                                     the findings of the study.
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                                                  Figure 2. Stakeholders Engaged in electric bus Development in India

                                                                                                                                                                                                         2
                                                                     Multi-stakeholder approach towards
                                                                      Electric Bus Ecosystem

                                      DEMAND                                      FACILITATION                                                SUPPLY
EXECUTIVE SUMMARY

                                            Vehicle
                                          aggregator
                                                                                                DHI

                                                                                                                                                                                                          APPROACH AND
                                                                                                                                                                                                          METHODOLOGY
                                                                           City                 NITI          MoRTH                Battery
                                                                       administration          Aayog                             manufacturer

                    KEY        Individual               PTA
                    ACTOR        owners                                                                                                                 OEM         EVSE
                                                                                                                                                                 manufacturer
                                                                        State Gov./           MoH&UA       MoP       MoM
                                                                       Nodal agency

                                                                                                                                                                                        A Training Needs Assessment (TNA) is                  required competency standard as a result of
                                                                                                                                                                                        the first step for the development of any             adoption of electric buses.
                                                                                                                                                                                        successful training program. Accordingly,             The following steps as shown in Figure 3,
                               Infrastructure      Vehicle                R&D/                 MoP             Funding           Energy                 Technology
                                                                                                                                                                                        in this study, training needs assessment has          have been used to assess current skill levels
                                  provider         operator             Academic               & NG            agencies         operator                 services                       been conducted by identification of the               and identify training needs for PTAs across
                    PRIMARY
                    ACTOR
                                                                                                                                                                                        individuals’ current levels of competency,            different departments and roles involved in
                                                                                    MoE                MNRE                                 DISCOM                   O&G
                                                                                    & IT
                                                                                                                                                                                        skills or knowledge in one or more areas              various life cycle stages of electric buses at
                                                                                                                                                                                        and compares the competency level to the              the PTAs:
                                                                                                                                                                                                                      Figure 3. Approach and Methodology

                    SECONDARY                                                           MoF            DST                                Power
                    ACTOR                                                                                                              transmitter
                                                                                                                                                                                Design of TNA     Interaction         Data Analysis         Recommenda-         Prepare train-          Prepare
                                                                                                                                                                    Power                         with relevant       and Assessment        tion on topic       ing programme           organization
                                                                             BEE              CEA            CERC                                                               framework
                                                                                                                                                                  generator                       Stakeholders        of STUs’ electric     and Training        and propose             structure and
                                                                                                                                                                                (functions,
                                                                                                                                                                                sub-functions     responsible for     bus skill gap         Needs for STU       training mod-           resource requir-
                                                                                                                                                                                and activities)   STUs’ overall       capacities across     staff across        ules for various        ments (JDs) for
                                                                            MoEF              SERC           FoR                                                                with the help     electric bus        top, middle           electric bus life   roles at STUs           operating and
                                                                            & CC                                                                    Rare earth
                                                                                                                                                                                of transport      deployment and      management and        cycle                                       manging the
                                                                                                                                                     sourcing
                                                                                                                                                                                experts           data collection     junior level staffs                                               electric buses by
                                                                                                                                                                                                                                                                                        STUs

                                                                                                                                                                                        TNA Framework Design                                  This framework and essential set of functions
                            PTA Public Transport Authorities                                           MNRE Ministry of New and Renewable Energy
                            DHI Department of Heavy Industries                                         MoF Ministry Finance
                                                                                                                                                                                                                                              and sub-functions involved in electric
                            MoRTH Ministry of road, Transport & Highways                               DISCOM Distribution Company
                                                                                                                                                                                        The design of TNA framework across electric           bus adoption by PTAs, were developed
                            MoHUA Ministry of Housing and Urban Affairs                                O&G Oil and Gas                                                                  bus life cycle includes seven functions, as           in consultation with various electric bus
                            MoP Ministry of Power
                            MoM Ministry of Mines
                                                                                                       DST Department of Science & Technology                                           shown in Figure 4. Each of these functions            stakeholders and experts in the transport
                                                                                                       BEE Bureau of Energy Efficiency
                            MoPNG Ministry of Petroleum and Natural Gas
                                                                                                       CEA Central Electricity Authority                                                are sub-divided into sub-functions (total 28)         sector. All these functions and sub-functions
                            MoEFCC Ministry of Environment, Forest and Climate Change
                            OEM Original Equipment Manufacturer
                                                                                                       CERC Central Electricity Regulatory Commission                                   and further into activities (these activities are     are applicable for successful deployment
                            EVSE Electric Vehicle Supply Equipment                                     SERC State Electricity Regulatory Commissions
                                                                                                                                                                                        further elaborated in Chapter 3).
                            MoEIT Ministry of Electronics and Information Technology                   FoR Forum of Regulators
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                                                         Figure 4. Electric bus TNA Framework for PTAs                                                         Figure 5. PTA Profiling                         market development).

                                                                                                                                             Shimla-Manali,                        Kolkata, WBTC               PTAs’ Electric Bus Skill Assessment
                                                                                                                                             HRTC                                  80 electric buses of
                                                                                                                                             75 electric buses                                                 The assessment of PTA electric bus skill
              Strategy               Technical       Procurement        Operations         Repair and        Monitoring       Scrapping                                            Tata Motors make
            Roadmap and             Specification                                         Maintenance        and Control         and         of Olectra and                                                    levels across all hierarchies were based on
                                                                                                                                                                                   Operating for >1 year
              Planning                 Design                                                                                 Recycling      PMI Foton makes                                                   the survey data collected through online
                                                                                                                                             operating for                         Under Capex model
                     Need for          Power         electric bus        electric         electric bus       ITMS and MIS     End-of-Life                                                                      surveys and in-person consultations. The
                                                                                                                                             >2 years                              50 electric buses
EXECUTIVE SUMMARY

                     electric       Requirement        Purchase         bus Route           Charging                           Definition                                                                      data was further consolidated at function
                      buses                          Specification     Network and                                           and Tracking    Under Capex model                     sanctioned (DHI-2019)
                                                                        Operations         Preventive                                                                              under acquisition           and sub-function levels. To obtained a
                     Size and          Range                             Planning         Maintenance,                                       50 electric buses                                                 combined perception of current skill levels vs
                    Technology      Requirement       Contract and                         Breakdown                        Scrap Disposal   sanctioned
                     Selection                        Performance      electric bus,      Repairs and                                        (DHI-2019) under                                                  required skill levels for successful adoption
                                                     Documentation       Crew and         Overhauling                                                                                                          of electric buses. The low, medium, and high
                                      Battery                            Chargers                                                            acquisition
                    Long-term        Selection                          Scheduling                                                                                                                             skill response ratings obtained from the
                                     and Sizing       Stores and                        Batteries & BMS
                    Transition                                                                                                                                                                                 respondents were combined into weighted
                     Strategy                         Purchases        electric bus
                                                                         Driving                                                                                                                               average score at individual electric bus
                                    Charging and                                            Thermal                                          Navi Mumbai,                           Bengaluru, BMTC            activity and sub-function levels. For easier
                                   Electrical High                                        Management
              Manpower            Voltage Systems                                      System of Batteries                                   NMMT                                   In the process of          visualisation, this is then converted to a
             Planning and           Selection and                                                                                                                                   deploying electric
               Staffing                                                                                                                      30 electric buses of                                              4-pointer percentile (0-100%) score and
                                        Sizing                                                                                                                                      buses
                                                                                                                                             JBM make
                                                                                          Electronics,                                                                              300 electric buses
                                                                                                                                                                                                               represented into four colour coded skill
                                                                                        Sensors, Wiring,                                     Operating for >8
                                     Depot and                                             Fuses etc.                                        months                                 sanctioned under              Table 1. Current skill level representation
                                      Terminal                                                                                                                                      DHI-2019, 90 under
                                   Infrastructure                                                                                            Under Capex model                      Bengaluru Smart             Percentile Color Currently available Level of
                                   Requirements                                           Motors, Drive,                                                                                                        Score      Code Skill Levels of STUs Training
                                                                                         Controllers and                                     100 electric buses                     City Scheme
                                                                                          Regenerative                                       sanctioned (DHI-2019)                          Map not to scale
                                                                                                                                                                                                                                 w.r.t. electric buses Needs
                                    Spare Parts                                             Braking                                          under acquisition                                                  (85%,                High                        Low
                                   Specifications
                                                                                                                                                                                                                100%]
                                                                                          electric bus                                               shown in Figure 5. The PTAs selection was                  (65%, 85%]           Fair                        Medium
                                       ITMS                                                 Charging                                                 guided towards obtaining a balanced and
                                   Specifications
                                                                                        Air Conditioning                                             optimal representation of current adoption of              (35%, 65%]           Medium                      Fair
                                                                                                                                                     electric buses in India to enable study results’
                                                                                                                                                                                                                [0, 35%]             Low                         High
                           of electric buses through their life cycle            Within demand side (i.e. PTA), the survey                           applicability to all PTAs.
                           irrespective of the mode of procurement               has been conducted across different                                 Moreover, in order to get deeper insights
                                                                                                                                                                                                               levels, as shown in Table 1.
                           (outright purchase or PPP).                           hierarchical roles (top management, senior                          from supply side stakeholders and related
                                                                                 management, middle management driver,                               industries, an online survey was conducted
                           Interaction with Stakeholders                         technicians and storekeepers), departments                          for the aforesaid functionalities. The main               PTA Training Needs Identification
                           Different questionnaires for supply and               (Traffic, Civil, Electrical, Mechanical, IT,                        objective was to understand an external                   Different skill levels with reference to
                           demand side stakeholders were developed               Procurement) and units (corporate office,                           stakeholder’s perspective about the skill                 functions, sub-functions and activities at
                           for online surveys and in-person consultations        depot, terminal, workshop). The electric bus                        sets in PTAs for perceived roles and required             PTAs are broad indicators of skill gaps in
                           respectively. A skill scale of ‘Low’, ‘Medium’ and    PPP operator/ vehicle manufacturer’s staff                          training needs for electric bus adoption                  PTAs, leading to different levels of training
                           ‘High’ was used in the survey questionnaire           including managers, engineers, supervisors                          since they frequently interact with PTAs                  needs (as shown in Table 1). These unmet
                           to assess the current skill levels of PTA staff       and technicians were also consulted. The                            in their respective roles and purposes                    training needs limit overall PTA staff abilities
                           based on various electric bus activities. The         interviewed personnel were requested to                             (business/advisory). The survey respondents               to effectively manage various PTA functions
                           ‘High’ rating selection for a particular activity     rate current skill levels corresponding to                          from the supply side included, electric bus               related to electric buses. The training
                           would mean PTA staff has requisite skills for         various electric bus activities in which they                       vehicle manufacturers, battery and charger                needs identified through this systematic
                           that activity, while ‘Low’ and ‘Medium’ rating        and their departments are involved. The                             manufacturers, and remaining from other                   assessment will be utilised to develop
                           selection would indicate skill gaps to be             survey was led by a team of domain experts                          related organisations and industry experts                training modules for PTAs (across different
                           acquired for better outcome from that activity.       through in-person visits to four PTAs, as                           (actively involved in electric buses, their sub-          departments, roles and hierarchies). These
                                                                                                                                                     systems and or their infrastructure and the               training modules when methodically
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                                                                                                                          Technical Specification Design              procurement. Therefore, it is important for
                                                                                                                                                                      PTAs to understand these technical aspects to
                                                                                                                         Designing technical specification
                                                                                                                                                                      make appropriate choices for standardising
                                                                                                                         of electric buses, their systems,
                                                                                                                                                                      electric bus acquisition. Various activities

                                    ELECTRIC BUS
                                                                                                                   sub-systems and defining the Key
                                                                                                                                                                      under this function are represented in
                                                                                                                   Performance Indicators (KPIs)/ Service Level
                                                                                                                   Agreements (SLAs) are critical for electric bus    Figure 7:

                                    ACTIVITIES
EXECUTIVE SUMMARY

                                                                                                                             Figure 7. PTA Key Activities and Roles for Strategy, Roadmap and Planning

                                    AND ROLES                                                                             Key Activities

                                                                                                                           nderstand power requirements by
                                                                                                                          U
                                                                                                                                                                           PTA Roles

                                                                                                                                                                          Senior Management (Heads of

                                    AT PTAs
                                                                                                                          different systems and sub-systems               Mechanical, Civil, Electrical
                                                                                                                           nderstand battery sizing (kWh),
                                                                                                                          U                                               and IT Departments)
                                                                                                                          charging systems and their selection            Middle Management
                                                                                                                          parameters                                      (Works Managers, Engineers
                                                                                                                          Estimate the operational range (kms)            and Supervisors)
                                                                                                                          based on battery sizing and charging
                                                                                                                          systems
                    The electric bus ecosystem at PTAs level            world challenges and having updated                etermine depot infrastructure, spare
                                                                                                                          D
                    is divided into seven main functions as             strategic roadmap and planning is                 parts and ITMs requirements
                    explained earlier in Chapter 2. These               imperative for a smooth transition from
                    functions group typical activities undertaken       the existing ICE to electric bus fleet.
                    by different departments and roles at various       It will help PTAs in decision making              Procurement                                required tender documents of electric buses
                    PTAs.                                               for electric bus adoption from scratch                                                       and other associated services procurement.
                                                                                                                             Procurement is one of the most
                                                                        and to further scale-up in a systematic                                                      Figure 8 lists down key activities essential for
                          Strategy, Roadmap and Planning                                                           critical function for a smooth and economical
                                                                        manner. Some of the key activities                                                           harmonising the electric bus procurement
                                                                                                                   transition to electric bus fleet. Post
                          Electric bus technology is                    across various PTA roles are identified,                                                     process:
                                                                                                                   specification design, PTAs need to develop
                    continuously evolving to address real-              and is shown in Figure 6:
                                                                                                                                         Figure 8. PTA Key Activities and Roles for Procurement
                              Figure 6. PTA Key Activities and Roles for Strategy, Roadmap and Planning
                                                                                                                           Key Activities                                   PTA Roles
                                 Key Activities                              PTA Roles
                                                                                                                           Define electric bus, its aggregates              Senior Management (Heads of
                                                                                                                           specifications and operational plans             Mechanical, Civil, Electrical and
                              Identify the need for electric bus             Top Management (MD, Joint MD)
                                                                                                                           Detail performance SLAs, associated              IT Departments)
                              Select the right size and technology           Senior Management (Heads
                                                                                                                           incentives and disincentives                     Middle Management (Works
                              (for electric bus, battery and charging        of Traffic, Civil, Electrical,
                              systems) as per driving conditions             Mechanical, Procurement, Finance,              efine quality assurance parameters
                                                                                                                           D                                                Managers, Engineers and
                                                                             and IT Departments)                           and spare parts inventory                        Supervisors)
                              Plan for year-wise fleet
                              augmentation, staff requirement and            Middle Management (Depot                      Mention supply of user service, repair,
                              funding strategy                               Manager, Works Manager and                    spare parts manuals and necessary
                                                                             others)                                       training to PTA staff
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                           Operations                                   bus fleet, such as operating range between                 Monitoring and Control                         building relevant MIS system and the
                                                                        consecutive charging; locations of the                                                                    dashboards for different departments and
                            In case of ICE buses, PTAs have                                                                         Monitoring and Control function
                                                                        charging infrastructure; interoperability                                                                 roles to drive improvements. To optimise
                    necessary skillsets to operate the services                                                          for electric buses primarily focus on data
                                                                        of charging systems; and other associated                                                                 operational management, monitoring and
                    immediately after the quality check of                                                               analytics by compiling and analysing
                                                                        matters. PTAs can achieve better operational                                                              control systems play an essential role, and
                    procured fleet. However, in case of electric                                                         electric bus operations and performance
                                                                        outputs by understanding the importance of                                                                this can be achieved by focusing on activities
                    buses, there are new areas that needs to be                                                          data through automatic systems (like ITMS),
                                                                        the activities mentioned in Figure 9:                                                                     shown in Figure 11:
                    understood to operationalise the electric
EXECUTIVE SUMMARY

                                                                                                                                              Figure 11. PTA Key Activities and Roles for Monitoring and Control
                                           Figure 9. PTA Key Activities and Roles for Operations

                                                                                                                                  Key Activities                                         PTA Roles
                            Key Activities                                    PTA roles
                                                                                                                                 Collect data and analyse at all levels                 Senior Management (Head of
                            Plan and schedule electric bus (route)-            Senior Management (Heads of
                                                                                                                                 - electric buses, batteries, charging                  IT Department)
                            charging-crew system                               Traffic, Mechanical and Electrical
                                                                                                                                 systems etc.                                           Middle Management (Depot
                            Provision of additional space and time             Departments)
                                                                                                                                 Collect data and analyse operational                   Manager, Supervisor and
                            schedule for electric buses charging,              Middle Management (Depot Manager,
                                                                                                                                 parameters with reference to physical                  Works Manager)
                            maintenance and parking requirements               Traffic Officers, Works Managers and
                                                                                                                                 and financial performance, energy
                            Plan electric bus fleet operations,                Engineers)
                                                                                                                                 efficiency, safety, service quality, SLAs
                            charging, scheduling and monitoring in-            Technicians (responsible for charging             and contract enforcement, and overall
                            sync with the existing ICE buses fleet             and monitoring of electric buses)                 system monitoring of PTA performance

                                                                                                                                Scrapping and Recycling                           to end-of-life replacements, disposal of
                           Repair and Maintenance                       itself is responsible for repair, maintenance                                                             electric buses and their aggregates since
                                                                                                                                 Real-world performance of electric
                                                                        and disposal of electric buses. However,                                                                  vehicle manufacturers provide warranty for
                            Good repair and maintenance are                                                              buses, batteries and their life cycle benefits
                                                                        PTA technical staff need to have a strong                                                                 more than 5 years and the private service
                    crucial for keeping the fleet up and running                                                         are currently not being monitored and
                                                                        understanding of all aspects related to this                                                              providers’ contract ranges between 8-10
                    efficiently. Unlike conventional buses, electric                                                     are not accessible to PTAs in the country.
                                                                        function for efficient supervision. Some of                                                               years. Key activities represented in Figure
                    buses require less maintenance but call                                                              This is majorly due to the unavailability of
                                                                        the key activities which play a very important                                                            12 are essential for PTAs to understand
                    for quite different skillssets. In most of the                                                       monitoring systems at PTA level. Further,
                                                                        role for improving repair and maintenance are                                                             scrapping and recycling processes:
                    current contracts, the vehicle manufacturer                                                          PTAs have not faced bigger issues pertaining
                                                                        represented in Figure 10:
                                                                                                                                          Figure 12. PTA Key Activities and Roles for Scrapping and Recycling
                                    Figure 10. PTA Key Activities and Roles for Repair and Maintenance
                                                                                                                               Key Activities                                            PTA Roles
                             Key Activities                                   PTA Roles
                                                                                                                              Understand and define end-of-life for                     Senior Management (Heads of
                             Regular maintenance of the fleet and             Senior Management (Heads of                     electric buses and different sub-systems                  Mechanical, Stores and Purchase
                             charging infrastructure, preventive              Mechanical, Electrical and ITMS                 (to execute timely replacements), their                   Departments)
                             maintenance and overhauling procedures           Departments)                                    associated inventory planning and
                                                                                                                                                                                        Middle Management (Works Managers,
                             of electric buses and their sub-systems                                                          accounting of asset depreciation to
                                                                              Middle Management (Works Manager,                                                                         Engineers, Supervisors)
                             Fault diagnosis and replacement                  Engineers and Supervisor)                       arrive at right TCO
                             procedures, maintaining spares,                                                                  Disposal of batteries through certified                   Drivers, Technicians and Storekeepers
                                                                              Senior Technicians and Junior
                             materials and tools inventory                    Technicians in different trades                 centres to avoid environmental hazards,
                                                                                                                              and capture economic value in its residual
                                                                                                                              life through reuse and or recycling
                                                                                                                           The above activities/roles were studied for four PTAs and a mapping of skill level available with skill
                                                                                                                           level required is undertaken to identify the training required.
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                                    4
                                                                                                                                Figure 13. Current electric bus Skill Levels Across   The procurement skills are valuable
                                                                                                                                                  All Functions                       in transitioning to electric buses
                                                                                                                                                                                      and PTAs have shown effective
                                                                                                                                FUNCTIONS                                             performance in procuring electric
                                                                                                                                Skill Level (in %)                                    buses through FAME-I and/or FAME-II
                                                                                                                                                                                      schemes. However, due to the early
                                                                                                                                    Strategy Roadmap                                  stages of electric buses deployment

                                    EXISTING
                                                                                                                                    and Planning                                      on day-to-day operations, the PTAs
EXECUTIVE SUMMARY

                                                                                                                                                                       75%            and staff have not shaped their
                                                                                                                                                                                      hands-on skills in functions like

                                    SKILL LEVELS
                                                                                                                                                                                      repair and maintenance, operations,
                                                                                                                                                                                      monitoring and control – skill level
                                                                                                                                    Technical                                         for these mentioned functions is still

                                    AND TRAINING
                                                                                                                                    Specification
                                                                                                                                    Design                             63%            below 50% (Figure 13).
                                                                                                                                                                                      The existing skills analysis has been
                                                                                                                                                                                      undertaken in detail for various

                                    NEEDS
                                                                                                                                                                                      hierarchies within the PTAs.

                                                                                                                                    Procurement                        88%
                                                                                                                                                                                            4.2 Function 1: Strategy
                                                                                                                                                                                            Roadmap and Planning
                                                                                                                                                                                      PTAs are reported to have ‘fair’ skill
                                                                                                                                                                                      level in overall strategy roadmap
                    This section identifies the skill gaps            Table 2. Level of electric bus Training required at PTA
                                                                                                                                    Operations                         50%            and planning function. However,
                                                                                                                                                                                      they are missing necessary skill sets
                    between electric bus specific skill sets and                                                                                                                      to lay down a holistic planning for
                    those which are already available in PTAs                                                                                                                         electric buses, resulting a delay in
                    across various levels. The current electric          Low        Medium          Fair         High               Repair and                                        deployment and overall sub-optimal
                    bus specific skills of PTA staff are assessed
                                                                      4.1 Overall Skill Assessment Results
                                                                                                                                    Maintenance                        13%            performance. Figure 14 presents
                    with responses from both the supply and                                                                                                                           skill levels and detailed activity-wise
                    demand side stakeholders and aggregated           Based on the skills gap analysis, the current                                                                   training needs for PTAs across each
                    at overall functional and their respective sub-   skill levels across all functions of different                Monitoring
                    functional levels.                                staff categories in PTAs are represented in                   and Control                        38%            sub-function.

                    On the basis of the identified skill gaps,        Figure 13.
                    training needs at functional and sub-             As PTAs have experience in procuring
                    functional levels for electric bus deployment     conventional buses through the decades                        Scrapping and
                    are identified. These training needs are          and hence, have experience in related                         Recycling                          25%
                    further aggregated for different electric         functions including strategy roadmap and
                    bus specific roles in the PTA across various      planning and technical specification design.
                    organisational hierarchies. The extent/ level     Accordingly, these functions show a relatively
                    of training is divided into four categories       better skill score in comparison to other
                    namely ‘Low, Medium, Fair and High’. These        functions. However there are some gaps that
                    are mapped to skill level and use same colour     need to be filled in these areas.
                    codes as shown in Table 2:
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                                                Figure 14. Training Needs for Strategy Roadmap and Planning                            4.3 Function 2: Technical Specification       design function. These current skill levels
                                                                                                                                       Design                                        are resulting into sub-optimal choice of
                                   Need for                  Size and                  Long-term               Manpower         The PTAs are reported to have ‘medium’               battery sizes and resulting in operational
                                   electric                 Technology                 Transition             Planning and      skill level in overall technical specification       challenges of not meeting expected range,
                                    buses                    Selection                  Strategy                Staffing
                                                                                     (year wise numbers
                                                                                        and Funding)
                                                                                                                                                      Figure 15. Training Needs for Technical Specification Design

                    Current                                                                                                                                                                                          Charging and
EXECUTIVE SUMMARY

                       skill
                     levels
                                    83%                       55%                         72%                     38%                            Power
                                                                                                                                              Requirement
                                                                                                                                                                       Range
                                                                                                                                                                    Requirement
                                                                                                                                                                                            Battery
                                                                                                                                                                                         Selection and
                                                                                                                                                                                                                    Electrical High
                                                                                                                                                                                                                   Voltage Systems
                                                                                                                                                                                             Sizing              Selection and Sizing

                               —                                                   —                                           Current
                                                        Electric
                                                        bus market                 Funding sources
                                                                                                          Skill and
                                                                                                          manpower
                                                                                                                                  skill
                                                                                                                                levels         76%                    93%                        7%                             21%
                               Overall                  availability and                                  requirements
                                                                                   and availability
                               environmental            manufacturers’                                    for electric buses
                                                                                   of funds
                               benefits                 readiness
                               environmental                                                              Roles,                          —                     —                        —                       —
                               benefits                                            Year-wise              responsibilities,
                                                                                                                                          Power to Gross        Daily bus                —                       Different types of
                                                        Size requirement           ICE buses              KRAs and KPIs
                                                                                   replacement and                                        vehicle weight        productivity                                     electric bus charging
                               —                        of electric buses                                 allocation                                                                     Battery safety
                                                                                   electric buses                                         ratio                 (kms per day) for                                (AC vs. DC)
                                                                                                                                                                electric buses vs.       aspects and
                                                                                   addition targets                                       Air conditioning                                                       Different charging
                               Overall                                                                        —                                                 ICEs                     mitigation
                                                                                                                                          power                                          measures                systems and
                               cost-benefit                                        Total Investment
                                                        Operational                                                                       requirement           SOC and Range                                    operating models
                               analysis                                            requirement for        Skill                                                                          Battery storage,
                                                        range                                                                             Overall power         (kms per                                         (depot, opportunity,
                                                        requirement                electric bus fleet     upgradation                                           full charge)             handling,               swap, wireless
                               Electric bus                                        and associated                                         requirement
                                                        of electric buses                                 planning                                              variations in            disposal hazards        charging)
                               technology                                          charging, grid                                                               city driving             and mitigation
                               limitations                                         and other                                                                                                                     Interoperability of
                                                                                                                                                                and loading              measures
                                                                                                              New skills and                                                                                     charging systems
                               Overall                   Overall                   infrastructure                                         —                     conditions
                                                                                                              roles addition                                                                                     and standards
                               usefulness of             battery size                                         planning                    —                     Range
                               electric buses            estimation                                                                                                                      Battery sizing
                                                                                   Different                                                                    requirement
                               to PTA                                                                                                     —                     for electric bus         (kWh) estimation        Total charging
                                                         Battery-                  electric bus                                                                                                                  power (kW) and
                                                         charging                  business                                                                     (route specific)         Battery types,
                                                                                                                                                                                         performance             electricity (kWh)
                                                         technologies              models,                                                                                                                       estimation
                                                         and standards                                                                                          —                        and cost-benefit
                                                                                   contract types
                                                         requirement               and pros and                                                                 —                        analysis
                                                                                                                                                                                                                 Number of
                                                         and selection             cons                                                                                                  Different battery       charger’s
                                                                                                                                                                                         systems and             estimation
                                                         Techno-                   Investment                                                                                            operating
                                                         commercial                and funding                                                                                                                   Chargers’ market
                                                                                                                                                                                         models
                                                         pre-feasibility           challenges,                                                                                                                   availability and
                                                         analysis                  risks and                                                                                             Battery life            Manufacturers’
                                                                                   mitigations                                                                                           definition and          readiness
                                                                                                                                                                                         replacement
                                                                                                                                                                                                                 Other electrical
                                                                                                                                                                                         provision
                                                                                                                                                                                                                 high voltage
                      Extent of training needs:      Low       Medium       Fair       High                                                                                                                      charging
                                                                                                                                                                                                                 infrastructure
                                                                                                                                                                                                                 requirement
                                                                                                                                                                                                                 Electrical safety
                                                                                                                                                                                                                 and emergency
                                                                                                                                                                                                                 handling
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                    besides reduced electric bus productivity         skill levels and detailed activity level training        4.4 Function 3: Procurement                 designing suitable technical aspect of electric
                    and revenue shortfalls. Figure 15 presents        needs for PTAs across each sub-function.                                                             bus tenders; sub-optimal price discovery
                                                                                                                          The PTAs are reported to have ‘high’ skill
                                                                                                                                                                           through tender leading to high acquisition
                                                                                                                          level in overall procurement function due to
                                                                                                                                                                           price of electric buses; delayed in order
                                                                                                                          past experience in procuring electric buses
                                                                                                                                                                           delivery; weak contract enforcement, etc.
                                                                                                                          under FAME I and FAME II. However, in recent
                                                                                                                                                                           Figure 16 presents skill levels and detailed
                                                                                                                          times PTAs have been facing delays and/or
                                                                                                                                                                           activity-wise training needs for PTAs across
                                                                                                                          cancellation of tenders, some of the reasons
                                                                                                                                                                           each sub-function.
EXECUTIVE SUMMARY

                      Depot and Terminal           Spare parts                   ITMS                                     being - not having enough skill sets for
                        Infrastructure             Specification              Specification
                        Requirements                                                                                                                Figure 16. Training Needs for Procurement

                                                                                                                                          electric bus             Contract and           Stores and Purchase
                                                                                                                                            Purchase               Performance            (for spare parts and
                           90%                        86
                                                      86%%                        79%                                                     Specification           Documentation                 services)

                                                                                                                           Current

                       Numbers and                Spare parts                —
                                                                                                                              skill
                                                                                                                            levels
                                                                                                                                          62%                         97%%
                                                                                                                                                                      86                          66%
                       land sizes of              and materials              —
                       depot/Terminal             acquisition
                       estimation                 process
                                                                             ITMS                                                     —                                                     Spare parts
                       Depot location                                                                                                                            Electric bus
                                                                             composition,                                                                                                   and services
                       selection                                                                                                                                 performance
                                                  Identification             functioning and                                          Supply side                                           procurement
                       w.r.t routes                                                                                                                              parameters
                                                  and requirement            applications                                             analysis for                                          process
                       and charging                                                                                                                              definition and
                                                  planning of                in electric bus                                          availability, lead
                       systems                                                                                                                                   benchmarking
                                                  spare parts and            deployment                                               time, quality,             (technical,                Inventory
                                                  aggregates                 and overall                                              warranties etc.            operations,                management
                       Mix depot                                             management
                                                                                                                                                                 customer                   and control
                       design to                  —                          Data analytics                                                                      services,
                       transition from                                                                                                —                                                     systems for
                                                                             and MIS, usage                                                                      financial)                 electric bus
                       current ICE                                           and ITMS
                                                  Spare parts                                                                                                    Preparation and            specific items
                       buses to electric                                     interfacing                                               Electric bus
                                                  and materials                                                                                                  finalisation of
                       buses                                                                                                           business model
                                                  specification                                                                                                  required RFQP              Safety, storage
                                                  design                                                                               decision
                                                                             Electric bus ITMS                                                                   documents                  and handling
                       Disaster                                              specification                                             Detail purchase                                      precautions for
                       resilient depot                                       (across electric                                          specification             —                          hazard prone
                       infrastructure                                        bus, Battery and                                          for electric bus                                     electric bus
                       design and                                            Charger)                                                  and different
                                                                                                                                                                 Electric bus               items
                       planning                                                                                                        aggregates
                       Overall                                                                                                         (including                inspection stages
                                                                                                                                       technical and             and Quality                Spare parts
                       depot civil                                                                                                                                                          and materials
                       infrastructure                                                                                                  commercial                Assurance
                                                                                                                                       requirement)              mechanism                  requirement and
                       requirements                                                                                                                                                         estimation
                                                                                                                                       Quality
                       —                                                                                                               assurance                                            Detail purchase
                                                                                                                                                                 Electric bus               specification
                                                                                                                                       system for                contract
                                                                                                                                       electric bus                                         for spare parts
                                                                                                                                                                 design and                 (including
                                                                                                                                       procurement               SLAs definition            technical and
                                                                                                                                                                 (including                 commercial
                                                                                                                                                                 penalties and              requirement)
                                                                                                                                                                 rewards)

                      Extent of training needs:    Low       Medium        Fair      High                                    Extent of training needs:     Low       Medium        Fair    High
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                                                                                                                                      4.6 Function 5: Repair and Maintenance        to lack of specific technical skill sets PTAs
                         4.5 Function 4: Operations                     battery-range-charging requirements which                                                                   face delays in undertaking preventive and
                                                                        consequently affect overall productivity.             The PTAs are reported to have ‘low’ skill level in    maintenance activities of electric buses and
                           The PTAs are reported to have ‘medium’                                                             overall repair and maintenance function. Due
                                                                        This also leads to irregular route schedules,
                    skill level in overall operations function. The
                                                                        affecting customer services. Figure 17
                    current operational skill levels of PTAs have                                                                                      Figure 18. Training Needs for Repair and Maintenance
                                                                        presents skill levels and detailed activity-wise
                    led to underutilisation of assets, since a large
                                                                        training needs for PTAs across each sub-                           Electric bus          Preventive Maintenance,              Batteries                Thermal Management
                    number of standby electric buses have to be
                                                                        function.                                                           Charging             Breakdown Repairs and                and BMS                   System of Batteries
                    put on reserve fleet to meet unpredictable
                                                                                                                                                                       Overhauling
EXECUTIVE SUMMARY

                                        Figure 17. Training Needs for Operations
                                                                                                                           Current
                                     Route Network
                                     and Operations
                                                                 Electric bus,
                                                                 Crew and Char-
                                                                                               Electric bus
                                                                                                 Driving
                                                                                                                              skill
                                                                                                                            levels              10%                          28%                          17%                                 14%
                                        Planning                 gers Scheduling
                                                                                                                                       —                                                          —                             —
                                                                                                                                                                 Electric bus en-
                    Current                                                                                                            —                         route breakdown
                                                                                                                                                                                                  Conditions and                —
                       skill
                     levels
                                        69%                            52%                      34%                                    Functioning
                                                                                                                                                                 management
                                                                                                                                                                                                  procedure for
                                                                                                                                                                                                                                Service and
                                                                                                                                       of overall                                                 replacement of
                                                                                                                                                                 Special characteristics                                        preventive
                                                                                                                                       charging system,                                           batteries
                                                                                                                                                                 for different on-board                                         maintenance
                                                             —                          —                                              infrastructure            systems (like powering,
                                 Route surveys                                                                                                                                                                                  frequency and
                                                                                                                                       and operational           wiring, electrical circuit       Fault diagnosis
                                 and analysis for                                                                                                                                                                               checklist
                                                             Electric bus               Functioning of                                 processes                 diagrams etc.)                   and resolution
                                 electric buses                                                                                                                                                                                 Conditions and
                                 deployment                  schedules design           overall electric buses,                        Execution of              Spare parts requirement          of batteries
                                                                                        charging systems and                                                     planning and specification                                     procedure for
                                                             Charging                                                                  electric bus                                               Safety
                                                                                        drivability                                                              development                                                    replacement
                                 Electric                    schedules design                                                          charging,                                                  precautions
                                 bus routes                                             Different gauges                               schedules and             Tools and testing                and emergency
                                                             Electric buses             and dashboard                                  SLAs                      requirement for repair and
                                 and depot                   schedule                                                                                                                             handling of                   Design
                                                                                        familiarisation and                                                      maintenance
                                 identification              integration with                                                          Service and                                                batteries                     composition
                                 and selection                                          active monitoring                              preventive                Design, sizing and
                                                             legacy systems                                                                                                                                                     and functioning
                                                                                                                                       maintenance               location for Repair and
                                 Route network                                          Passengers and other                                                                                                                    of Thermal
                                                             Electric bus-                                                             frequency and             Maintenance Centre in the        Design
                                 optimisation                                           road user’s safety as                                                    Depot                                                          Management
                                                             crew-charging                                                             checklist for                                              composition and
                                 considering                                            related to electric buses                                                                                                               system of
                                                             synchronisation,                                                          chargers                                                   functioning of
                                 electric bus                                                                                                                                                     battery systems,              batteries
                                                             scheduling and
                                 range, route                                           Electric bus driving                           Fault diagnosis           Record keeping, report           interconnections              Thermal runaway
                                                             regular updating
                                 characteristics                                        and meeting bus and                            and resolutions           generation, monitoring           and BMS                       in batteries
                                 and charging                                           charging schedules                             of chargers               and control (MIS) related        controller
                                                                                                                                                                 to R&M                                                         Fault diagnosis
                                 systems                                                Road worthiness
                                                              Monitoring                                                                                         Skills and manpower              Service and                   and resolution
                                                                                        checking before start                          Conditions and
                                                              electric bus fleet                                                                                 requirement for                  preventive
                                 Energy                                                 of assigned trips                              procedure for
                                                              operational                                                                                        preventive, breakdown,           maintenance
                                 consumption                                            Driving behaviours                             replacement of                                             frequency and
                                                              performance                                                                                        and overhauling of electric
                                 estimation                                             impact on vehicle’s                            chargers                                                   checklist for
                                                                                                                                                                 buses
                                 w.r.t route                                            energy efficiency and                          Safety                                                     batteries
                                 characteristics              —                         range                                          precautions                                                Safety
                                 and operating                                          Identification of                              and emergency             Maintenance of charging
                                 conditions                                                                                                                      systems – preventive,            precautions
                                                                                        possible mal-functions                         handling of
                                                                                                                                                                 breakdown and                    during
                                 Audit and                                              of electric buses                              electric buses
                                                                                                                                                                 reconditioning                   maintenance of
                                 conformance                                            en-route and their                             and charging
                                                                                                                                                                 Overhauling needs and            batteries, BMS,
                                 of electric bus                                        mitigation measures                            systems
                                                                                                                                                                 procedures, plant and            etc.
                                 operation SLAs                                         Driving related                                Process of                equipment, quality
                                 for each route                                         operational safety and                         monitoring                assurance systems and
                                                                                        emergency handling                             electric bus fleet        mechanisms for testing
                                 —                                                                                                     charging                  (for electric buses and
                                                                                        —                                                                        aggregates)

                       Extent of training needs:      Low        Medium         Fair    High
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                    end-up with having unexpected delays              presents skill levels and detailed activity-
                    in breakdown repairs, leading to higher           wise training needs for PTAs across each                Figure 19. Training Needs for
                    downtime of electric buses. Figure 18             sub-function.                                              Monitoring and Control

                                                                                                                                          ITMS
                                                                                                                                         and MIS

                       Motors, Drive,        Electronic, Sensors,       Communications              Air Conditioning                                                        4.7 Function 6: Monitoring and
                      Controllers and        Wiring and Fuses etc                                                      Current                                              Control
EXECUTIVE SUMMARY

                    Regenerative Braking                                                                                  skill
                                                                                                                        levels
                                                                                                                                         45%                         Based on the skill level assessment
                                                                                                                                                                     results, PTAs have ‘medium’ skill level in
                                                                                                                                                                     overall monitoring and control function.
                                                                                                                                                                     The existing skill levels of PTA staff are
                                                                                                                                    —
                      —                       —                        —                        —                                                                    not adequate to identify the reasons
                      —                       —                        —                                                            Electric bus
                                                                                                                                                                     responsible for reduced operational
                                                                                                Design
                                                                                                composition and                     performance                      ranges compared to those as per
                      Different               Low and high             Design and                                                   parameters                       contract. This results into ambiguity
                                                                                                functioning of
                      scenarios for           voltage electronic       functioning of                                               identification,
                                              systems                  different wired
                                                                                                AC circuit                                                           in fixing responsibility of between
                      regeneration                                                                                                  definition and
                      and impact on           functioning,             and wireless             AC load impact                      benchmarking
                                                                                                                                                                     PTA, vehicle manufacturer and private
                      battery SOC and         wiring diagrams,         on-board                 on battery power                                                     operator operator. Figure 19 presents
                      operating range         wiring, location         Communication            Service and                                                          skill level and detailed activity-wise
                                              and physical             systems                                                      ITMS
                                                                                                preventive                                                           training needs for PTAs across each sub-
                                              identification                                                                        components
                                                                                                maintenance
                                                                                                frequency and
                                                                                                                                    and data                         function.
                      Design                  Fault diagnosis                                                                       measurement/
                                              and resolutions          Fault diagnosis          checklist for AC
                      composition and                                                                                               collection
                      functioning of          of different             and resolutions          Fault diagnosis                     systems (at
                      traction motors,        electronics              of on-board              and resolution                      electric bus,
                      other Motors,           Conditions and           Communication            of AC                               battery, charger
                      drives and              procedure for            systems                                                      levels)
                      controllers             replacement                                                                           Data points
                      Service and             of different                                                                          collection,
                      preventive              electronics                                       —                                   processing and
                      maintenance                                                                                                   storage
                      frequency and           Service frequency,                                —                                   Non-
                      checklist for           check list and                                                                        conformance
                      different motors        maintenance                                                                           audit
                      Fault diagnosis         of different
                      and resolutions         electronics and
                                              wiring                                                                                Data analysis,
                      of different
                                                                                                                                    MIS reports and
                      motors                  Functioning and                                                                       Dashboards
                      Conditions and          handling of On-                                                                       development
                      procedure for           Board-Diagnostic                                                                      (for different
                      replacement of          (OBD) tool                                                                            departments
                      different motors                                                                                              and roles)
                      Functioning of
                      systems
                                                                                                                         Extent of training needs:
                                                                                                                              Low       Medium         Fair   High

                          Extent of training needs:    Low         Medium      Fair      High
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                               Figure 20. Training Needs for Scrapping and Recycling                  4.8 Function 7: Scrapping and Recycling
                                                                                                      PTAs have ‘low’ skill level in overall scrapping and recycling function. They currently lack clarity on
                                  End-of-Life Defini-               Scrap                        battery life expectancy and its reuse/ recycling processes, although this approach is required at a later
                                   tion and Tracking               Disposal                      stage, it is extremely important that PTA understands this process. Figure 20 presents skill levels and
                                                                                                 detailed activity-wise training needs for PTAs across each sub-function.

                                                                                                 4.9 Electric bus Training Needs for key Roles at PTAs
EXECUTIVE SUMMARY

                    Current                                                                      Further to identification of specific training areas across various functions, skills gaps analysis was
                       skill
                     levels           41%                           48%                          undertaken for various hierarchical roles within a typical PTA. Based on this analysis, the extent of
                                                                                                 training needs at various sub-functional level for respective electric bus related roles are identified and
                                                                                                 presented in Table 3.
                                                                                                 The colour coding represents the extent of training needs as used earlier for electric bus activity level.
                                  —                            —

                                 Electric bus                  —
                                 systems and
                                 sub-systems end-
                                                               Procedure for
                                 of-life definition,
                                                               storage, handling
                                 benchmarking
                                                               and disposal post
                                 and accounting
                                                               end-of-life (for
                                 Impact of                     safety against
                                 performance                   hazards)
                                 deterioration and
                                 end-of-life on
                                 electric bus life
                                 cycle.
                                                               LIB reuse
                                                               and recycling
                                                               procedures and
                                                               execution
                                 Performance                   Electric buses
                                 deterioration                 recycling
                                 factors (like                 execution
                                 energy efficiency,
                                 electric bus
                                 productivity,
                                 battery capacity,
                                 operational range
                                 etc.) with age,
                                 their estimation
                                 and accounting

                                 End-of-life
                                 monitoring
                                 process

                      Extent of training needs:         Low        Medium          Fair   High
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     Table 3. Electric bus Training Needs for Key Roles at PTAs

                                                                                        Top
                              Management level                                                                    Senior Management                                            Middle Management
                                                                                     Management

                                                                                                                                                                                     Maintenance
                                                                                                                                                 Procurement
                                                                                                                    Engineering/

                                                                                                                                   Engineering

                                                                                                                                                 Head Stores
                                                                                                                                                 & Purchase/
                                                                                                   Head Traffic

                                                                                                                                   Mechanical
       Functions

                                                                                                                                                                                                         Supervisor

                                                                                                                                                                                                                                             Technician
                                                                                        MD/ CMD/

                                                                                                                    Head Civil

                                                                                                                    Electrical

                                                                                                                                                                           Manager

                                                                                                                                                                                     Manager
                                                                                        Joint MD

                                                                                                                                                               Head IT/
                              Sub-functions

                                                                                                                                                                                     Works/
                                                                                                                                                                           Depot

                                                                                                                                                                                                                            Driver
                                                                                                                                   Head

                                                                                                                                                                                                                                             PTA
                                                                                                                                                               MIS
                              Need for electric buses

       Strategy Roadmap       Size and Technology Selection
       and Planning           Long-term Transition Strategy

                              Manpower Planning and Staffing

                              Power Requirement

                              Range Requirement

                              Battery Selection and Sizing
       Technical
                              Charging and Electrical High Voltage
       Specification
       Design                 Systems Selection and Sizing
                              Depot and Terminal Infrastructure Requirements

                              Spare Parts Specification

                              ITMS Specification

                              electric bus Purchase Specification

       Procurement            Contract and Performance Documentation

                              Stores and Purchase

                              Route Network and Operations Planning

       Operations             electric bus, Crew and Chargers Scheduling

                              electric bus Driving
                              electric bus Charging
                              Preventive Maintenance, Breakdown Repairs and
                              Overhauling
                              Batteries and BMS

       Repair and             Thermal Management System (TMS) of Batteries
       Maintenance
                              Motors, Drives, Controllers and Regenerative Braking

                              Electronics, Sensors, Wiring, Fuses etc.

                              Communications

                              Air Conditioning
       Monitoring
                              ITMS and MIS
       and Control

       Scrapping and          End-of-Life Definition and Tracking
       Recycling              Scrap Disposal

                                                                                                                                                               Extent of training needs:           Low                Medium          Fair            High
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