COMMONWEALTH OF MASSACHUSETTS RENEWAL CABLE TELEVISION LICENSE ISSUED TO TIME WARNER CABLE NORTHEAST LLC MARCH 2013

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TOWN OF ___________

COMMONWEALTH OF MASSACHUSETTS
RENEWAL CABLE TELEVISION LICENSE
           ISSUED TO
TIME WARNER CABLE NORTHEAST LLC

      MARCH      2013

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TOWN OF___________________
                    COMMONWEALTH OF MASSACHUSETTS
                    RENEWAL CABLE TELEVISION LICENSE
                                             Table of Contents

ARTICLE 1      DEFINITIONS ....................................................................... 6
ARTICLE 2      GRANT AND TERM OF LICENSE ..............................................9
Section 2.1    Grant of License ...............................................................................9
Section 2.2    Rights and Privileges of Licensee ............................................... 9
Section 2.3    Applicable Law.. ..................................................................................9
Section 2.4    Term of License....................................................................................9
Section 2.5    Transfer and Assignment of Renewal License........................... 9
Section 2.6    Non-Exclusivity of Grant........................................................... 11
Section 2.7    Police and Regulatory Powers................................................... 11
Section 2.8    Removal or Abandonment ............................................................12
Section 2.9    Proceedings Upon Expiration or
               Revocation Of License ........................................................... 12
ARTICLE 3      SYSTEM DESIGN, CONSTRUCTION AND OPERATION
                         ....................................................................13
Section 3.1    Residential Cable System ....................................................... 13
Section 3.2    Line Extension….. .............................................................................13
Section 3.3    Maps………… ................................................................ 14
Section 3.4    Commercial Establishments ...................................................... 14
Section 3.5    Service to Buildings Other Than Public Schools ..................... 14
Section 3.6    Service to Public Schools ......................................................... 14
Section 3.7    Emergency Audio Alert ............................................................. 15
Section 3.8    Stand-by Power ..............................................................................15
Section 3.9    Tree Trimming and Cutting ..............................................................15
Section 3.10   Underground Wiring of Utilities....................................................15
Section 3.11   Pedestals and Vaults................................................................... 15
Section 3.12   Restoration to Prior Condition................................................... 16
Section 3.13   Cooperation With Building Movers.......................................... 16
Section 3.14   Relocation of Facilities .............................................................. 16
Section 3.15   Town Use of Licensee’s Poles and Conduit ............................ 16
Section 3.16   Relocation of Fire Alarms ........................................................ 17
Section 3.17   Service Interruption .................................................................... 17
Section 3.18   Right to Inspection of Construction.......................................... 17
Section 3.19   Upgrade, Technical and Maintenance
               Standards       ........................................................................... 17
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Section 3.20   Maintenance Log ....................................................................... 18
Section 3.21   Emergency Removal of Plant ................................................ 18
Section 3.22   Private Property..................................................................................18
Section 3.23   Qualifications of Construction Personnel ................................ 19

ARTICLE 4      RATES AND PROGRAMMING ..................................................20

Section 4.1    Basic Service ..................................................................................20
Section 4.2    Programming ..................................................................................20
Section 4.3    Leased Access ..................................................................................20
Section 4.4    Stereo TV Transmissions........................................................... 20
Section 4.5    Channel Line-Up ...................................................................... 20
Section 4.6    Remote Control Devices ............................................................ 20
Section 4.7    Rebates……... ...................................................................... 20

ARTICLE 5      LOCAL ACCESS PROGRAMMING, PUBLIC,
               EDUCATIONAL AND GOVERNMENTAL ACCESS
               FACILITIES AND SUPPORT................................................. 22

Section 5.1    Public, Educational and Government Access (PEG)............... 22
Section 5.2    Public Access to the Cable System ........................................... 22
Section 5.3    Government Access to the Cable System................................. 22
Section 5.4    Educational Access ........................................................................23
Section 5.5    PEG Access Channels....................................................................23
Section 5.6    Annual Support for PEG Access............................................... 23
Section 5.7    PEG Access Capital Funding ................................................ .24
Section 5.8    Recomputation ..................................................................................24
Section 5.9    Equipment Ownership ...................................................................24
Section 5.10   Remote Origination Points ........................................................ 25
Section 5.11   PEG Access Channels Maintenance ............................................25
Section 5.12   Censorship      ........................................................................ 25
Section 5.13   PEG Access Programming Costs.............................................. 25

ARTICLE 6      SUBSCRIBER RIGHTS AND CONSUMER
               PROTECTION ..................................................................... 26

Section 6.1    Business Office ..................................................................................26
Section 6.2    Customer Service Standards .............................................................26
Section 6.3    Complaint Resolution Procedures ............................................ 26
Section 6.4    Subscriber Information .............................................................. 26
Section 6.5    Parental Control Capability ....................................................... 27
Section 6.6    Billing and Termination Procedures ......................................... 27
Section 6.7    Advance Billing........................................................................... 27
Section 6.8    Protection of Subscriber Privacy ............................................... 27
Section 6.9    Employee Identification Cards .......................................................27
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Section 6.10   Non-Discrimination .................................................................... 27
Section 6.11   Inside Wiring…..................................................................................27
Section 6.12   Voluntary Disconnection of Service ......................................... 27
Section 6.13   Electronic Notice .................................................................... 28

ARTICLE 7      LICENSE ADMINISTRATION .................................................29

Section 7.1    Indemnification ..............................................................................29
Section 7.2    Insurance       ...................................................................... 29
Section 7.3    Performance Bond..........................................................................29
Section 7.4    Administration of the Cable System, Cable Advisory
               Committee, and Regional Cable Advisory Committee .......... 30
Section 7.5    Performance Evaluation Sessions ............................................. 31
Section 7.6    Information Requests and Right to Inspect Records
               and Facilities ........................................................................... 31
Section 7.7    Non-Performance by the Licensee ............................................ 32
Section 7.8    License Fee Entitlement and Access Payments ....................... 32
Section 7.9    Taxes……….. ........................................................................ 32
Section 7.10   Annual Performance Test .......................................................... 32
Section 7.11   Subscriber Complaint Report .................................................... 32
Section 7.12   Individual Complaint Report ..................................................... 32
Section 7.13   Quality of Service ...........................................................................33
Section 7.14   Service Interruption Report ....................................................... 33
Section 7.15   Financial Reports................................................................................33
Section 7.16   Number of Subscribers ..................................................................33
Section 7.17   Non-Exclusivity of Remedy..........................................................33
Section 7.18   Dual Filings ..................................................................................34
Section 7.19   Additional Information ..................................................................34
Section 7.20   Revocation of Renewal License ................................................ 34

ARTICLE 8      GENERAL PROVISIONS ..............................................................36
Section 8.1    Entire Agreement ...............................................................................36
Section 8.2    Captions         ........................................................................ 36
Section 8.3    Severability ........................................................................... 36
Section 8.4    Force Majeure ........................................................................ 36
Section 8.5    License Exhibits .............................................................................36
Section 8.6    Warranties       ........................................................................ 36
Section 8.7    Applicability of License............................................................. 37
Section 8.8    Jurisdiction…... ..............................................................................37
Section 8.9    Notice………… ......................................................................... 37
Section 8.10   Town’s Right of Intervention ........................................................38
Section 8.11   Reservation of Rights .....................................................................38
Section 8.12   Incorporation of M.G.L. c. 166A, Section 5 .............................. 38
Section 8.13   No Third Party Beneficiaries.........................................................38
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Exhibits

Exhibit A   Town Service Area Map................................................................39
Exhibit B   Existing Coax Local Origination Sites to be Maintained ...... 40
Exhibit C   Coax Local Origination Sites to be Upgraded to
            Fiber Optic Sites...................................................................... 45
Exhibit D   FCC Regulations – Customer Service Obligations ............... 50
Exhibit E   FCC Regulations – Customer Service Information ............... 53

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ARTICLE 1 - DEFINITIONS

       For the purpose of this License, the following words, terms, phrases and their derivations shall
have the meanings given herein, unless the context clearly requires a different meaning. When not
inconsistent with the context, the masculine pronoun includes the feminine pronoun, words used in the
present tense include the future tense, words in the plural number include the singular number and words in
the singular number include the plural number. The word “shall” is always mandatory and not merely
directory.

Access Corporation: The non-profit corporation known as Community Television for The Southern
Berkshires Inc. (“CTSB”), or a successor agency, designated by the Issuing Authority to manage and
operate public, educational and governmental access in the Town in accordance with this Agreement and
47 U.S.C. 531.

Cable Television System or Cable System: The Cable Television System owned, constructed, installed,
operated and maintained in the Town for the provision of cable television services within said Town, in
accordance with the terms and conditions in this License.

Channel: Channel means a frequency band which carries one television signal.

Complaint: Any customer inquiry regarding picture quality or other technical matters, billing
inquires or service requests which are not resolved by Licensee in the initial contact with the
subscriber.

Department: The Massachusetts Department of Telecommunications and Cable or “DTC”.

Downstream Channel: A channel over which signals travel from the Cable System Headend to an authorized
location within the System.

Educational Access: Any channel or time thereon which has been allocated for non-commercial educational
use in accordance with this Agreement and 47 U.S.C. 531.

FCC: The Federal Communications Commission, or any successor agency.

Governmental Access: Any channel or time thereon which has been allocated for non-commercial, local
governmental use by the Town, the Issuing Authority or municipal agencies in accordance with this
Agreement and 47 U.S.C. 531.

Gross Annual Revenues: Any and all revenues as determined in accordance with generally
accepted accounting principles (GAAP) received by the Licensee from the provision of cable
service over the cable television system within the Town provided, however, that Gross Annual Revenues
shall not include any taxes on services furnished by the Licensee imposed directly or indirectly on any
subscriber by any state, Town or other governmental unit or third party and collected by the Licensee

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on behalf of such entity; and, provided further, that Gross Annual Revenues shall not include adjustments
to cash receipts and non-operating cash receipts such as bad debts, refunds, credit adjustments, returned
checks and sales of assets.

Issuing Authority: The Board of Selectmen of the Town of                       , Massachusetts.

Leased Access: Any channel available for lease for programming by persons other than Licensee in
accordance with 47 U.S.C. 532.

Licensee: Time Warner Cable Northeast LLC, a wholly owned indirect subsidiary of Time Warner
Cable Inc., or any successor or transferee in accordance with the terms and conditions in this License.

Person: means any natural person or any association, firm, partnership, joint venture,
corporation, limited liability company or other legally recognized entity, private or public,
whether for profit or not-for-profit.

Private Roads: roads owned and maintained by private individuals or entities rather than by the Town
or other government.

Programming: Programming generally considered comparable to programming provided by television
broadcast stations which is carried over the Cable Television System.

Public Access: The availability for non-commercial use by any resident of the Town or any organization
based in or serving the Town of designated public access facilities, equipment, training and/or channels of
the Cable Television System, as provided in this License and in accordance with 47 U.S.C. 531.

Public Way or Street: The surface of, as well as the spaces above and below, any and all public
streets, avenues, highways, alleys, sidewalks, lanes, boulevards, concourses, driveways, bridges,
tunnels, parks, parkways, and public grounds and all other publicly owned real property or real property
rights under the jurisdiction of the Town within or belonging to the Town, or over which the Town has
an easement or right-of-way, or easements or rights of way within the Town which have been
dedicated for compatible uses in accordance with 47 U.S.C. 541 (a)(2), or to which the Town has
rights compatible with the installation of cable and ancillary equipment pursuant to this License, now or
hereafter existing. Reference herein to “Public Way” or “Street” is not to be construed to be a
representation or guarantee by the Town that the Licensee shall gain or be permitted to exercise any
rights to use property in the Town greater than those possessed by the Town.

Service Area: The area in the Town in which a residence can be served by a Standard Cable
Installation from the cable plant as indicated on the map attached as Exhibit A, which Exhibit (i.e.
map) shall be updated to reflect additional cable plant (except drops) installed during the term of this
License.

Standard Cable Installation: An aerial connection consisting of fiber and/or coaxial cable between the
Trunk, Feeder Line and Distribution System and a residential or municipal governmental Outlet located

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within Two hundred fifty Feet (250’) of the existing System’s Trunk, Feeder Line and Distribution
System, and which does not require design changes or additional equipment (including but not limited to
amplifiers or plant extensions) to provide acceptable Signal quality into the residence.

Subscriber: Any person, firm, corporation or other entity who or which elects to subscribe to, and is
authorized to receive, for any purposes, Licensee’s Cable Service provided by the Licensee by means of,
or in connection with, the Cable Television System.

Town: Any/all of the Town of _____________, Massachusetts including all area geography within
the boundaries of the Town.

Towns: The Towns of Great Barrington, Lee, Lenox, Sheffield and Stockbridge, Massachusetts.

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ARTICLE 2 - GRANT AND TERM OF LICENSE

Section 2.1    GRANT OF LICENSE

        Pursuant to the authority of Chapter 166A of the General Laws of the Commonwealth of
Massachusetts and the Cable Act, and subject to the terms and conditions set forth herein, the Board
of Selectmen of the Town of _______________, acting as the Issuing Authority of the Town, hereby
grants a non-exclusive, revocable cable television renewal license to Licensee, authorizing and
permitting Licensee to construct, upgrade, install, operate and maintain a Cable Television System
and provide cable service within the municipal boundaries of the Town.

Section 2.2     RIGHTS AND PRIVILEGES OF LICENSEE
        Subject to the terms and conditions herein, the Issuing Authority hereby grants to Licensee,
the right to construct, upgrade, install, operate and maintain a Cable Television System in, under,
over, along, across or upon the public streets, lanes, avenues, alleys, sidewalks, bridges, highways
and other Public Ways or places in the Town within the municipal boundaries and subsequent
additions thereto, including property over which the Town has an easement or right-of-way, or which
the Licensee may use pursuant to 47 U.S.C. 541(a)(2), for the purpose of Cable Television System
reception, transmission, collection, amplification, origination, distribution, or redistribution of
audio, video, text, data or other signals in accordance with the laws of the United States of America,
the Commonwealth of Massachusetts and the Town. In exercising rights pursuant to this License,
Licensee shall not endanger or interfere with the lives of persons, interfere with any installations
of the Town, any public utility serving the Town, nor unnecessarily hinder or obstruct the free use
of public ways and places.

Section 2.3    APPLICABLE LAW

        This License is granted under and in compliance with Chapter 166A of the General Laws and
all other general laws and acts of the Legislature, and in compliance with all applicable federal law,
including, but not limited to, all rules of the Federal Communications Commission (“FCC”), and all
other state and federal rules and regulations. This License is subject to all rules and regulations of
the Massachusetts Department of Telecommunications and Cable.

Section 2.4    TERM OF LICENSE

       This License shall commence upon the Effective Date which shall be the date on which
the Licensee and all Towns shall have approved a license substantially similar to this License
and shall terminate upon February 28th, 2023.

Section 2.5    TRANSFER AND ASSIGNMENT OF RENEWAL LICENSE

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(a)      To the extent required by M.G.L. c. 166A, sec. 7, this License or control thereof shall
not be transferred, assigned or disposed of in any manner, voluntarily or involuntarily, directly or
indirectly, or by transfer of control of any person, company or other entity holding such License to
any other person, company or other entity (any such transaction to be referred to for purposes of this
Section as a “Transfer”), without the prior written consent of the Issuing Authority, which consent
shall not be unreasonably or arbitrarily withheld. Such consent shall be given only after a public
hearing upon a written application therefore as provided by the Department and on forms
prescribed by the Department. Any such consent process shall be consistent with the transfer
requirements of the Cable Act and FCC regulations. The application for transfer consent shall be
signed by the Licensee and by the proposed transferee or assignee, or by their authorized
representatives. A mortgage or other grant of a security interest in this License to a banking or other
financial institution, or a pledge or grant of other security interest in the stock of Licensee to a
banking or other financial institution, shall not be a transfer requiring consent of the Issuing Authority.
Should such mortgagee or other holder of a security interest or pledgee assume control of the cable
system, such Issuing Authority consent shall be required in accordance with applicable law.

        (b)     No consent under subsection (a) shall be required if such sale, assignment or
transfer is to an entity under common control with Licensee. In the event that Licensee deems a
transfer to be internal in nature, not subject to applicable transfer law, and not described within the
preceding sentence it may seek an advisory opinion from the Department requesting such
interpretation and shall give written notice to the Issuing Authority of any such request.

        (c)     In considering a request to transfer control of this License, the Issuing Authority may
consider, subject to applicable law, such factors as the transferee’s financial qualifications,
management and technical expertise, character qualifications, experience in the cable industry,
performance in other communities and any other reasonable criteria allowable under applicable federal
law, and request such reasonable information as allowable under applicable law.

        (d)    For purposes of this section, the word “control” shall be consistent with the definition
of such term found in 207 CMR 4.03.

       (e)      The consent or approval of the Issuing Authority to any assignment, lease, transfer,
sublease, or assumption of control by a mortgagee of the License granted to the Licensee shall
not constitute a waiver or release of the rights of the Town in and to the streets and Public Ways or
any other rights of the Town under this License, and any such transfer shall, by its terms, be
expressly subordinate to the other terms and conditions of this License.

        (f)     The Licensee shall promptly notify the Issuing Authority of any action or proposed
action requiring the consent of the Issuing Authority pursuant to this Section 2.5.

       (g)     The Licensee shall submit to the Issuing Authority an original and five (5) copies, unless
otherwise directed, of the application and Form 100 requesting such transfer or assignment consent.

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(h)     Any proposed controlling or owning person or transferee approved by the Town shall
be subject to all of the terms and conditions contained in this License. Any transferee shall agree to
be bound by all of the terms and conditions of this License.

       (i)   Any transfer of the Cable System without complying with this Section 2.5 above shall
be deemed a material breach of this License.

        (j)    If the Issuing Authority lawfully denies its consent to any such action and a transfer has
nevertheless been affected, the Issuing Authority may revoke and terminate this License subject to
the procedures set forth in Section 7.

       (k)      The grant or waiver of any one or more of such consents shall not render unnecessary
any subsequent consent or consents, nor shall the grants of any such consent constitute a waiver of
any other rights of the Town.

Section 2.6     NON-EXCLUSIVITY OF GRANT

        This License shall not affect the right of the Issuing Authority to grant to any other person, a
license or right to occupy or use the streets, or portions thereof, for the construction, installation,
operation or maintenance of a Cable Television System within the Town or the right of the Issuing
Authority to permit the use of the Public Ways and places of the Town for any purpose whatsoever.
The issuance of any additional license shall be on the same or comparable terms and conditions
contained in this License agreement, and such terms shall be no more favorable or less
burdensome to any such additional licensee then the terms of this License Agreement.

        Notwithstanding any other provision in this License: In the event any change to state or
federal law occurring during the term of this License eliminates the requirement for any person
desiring to construct, operate or maintain a cable system in the Town to obtain a License from
the Issuing Authority for the construction, operation or maintenance of a cable system, then,
Licensee shall have the right to terminate this License and operate the system under the terms
and conditions established in applicable law. If Licensee chooses to terminate this License
pursuant to this provision, this License shall be deemed to have expired by its terms on the
effective date of any such change in law, whether or not such law allows existing License
agreements to continue until the date of expiration provided in any existing License.
Furthermore, in the event any change to state or federal law occurring during the term of this
License materially alters the regime of cable franchising applicable to any persons desiring to
construct, operate or maintain a cable system in the Town in a way that reduces the regulatory or
economic burdens for such person, then, at Licensee’s request, Issuing Authority shall agree with
Licensee to amend this License to similarly reduce the regulatory or economic burdens on
Licensee. It is the intent of this section that, at Licensee’s election, Licensee shall be subject to
no more burdensome regulation or provided lesser benefits under this License than any other
persons that might construct, operate or maintain a cable system in the Town. In the event of a
termination or amendment of the License under the terms of this provision, the provisions of
Section 2.8(b) will continue to apply to Licensee.

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Section 2.7    POLICE AND REGULATORY POWERS

       By executing this License, Licensee acknowledges that its rights are subject to the powers of
the Town to adopt and enforce general ordinances and by-laws necessary to the safety and welfare
of the public. Licensee shall comply with all applicable laws and by-laws enacted by the Town
pursuant to any such police powers provided that such laws or by-laws are of general applicability
and not inconsistent with the terms of this License.

Section2.8     REMOVAL OR ABANDONMENT

         (a)      Pursuant to M.G.L. ch. 166A, s. 5(f), upon termination of this License by passage
of time or otherwise without right of renewal, and unless Licensee renews its license for another
term or Licensee transfers its license to a transferee approved by the Issuing Authority, Licensee
shall remove its supporting structures, poles, transmission and distribution systems and all other
facilities, but, at the discretion of the Issuing Authority, not its underground cable and/or conduit,
from the public ways and places and shall diligently restore all areas to the condition they were in
immediately preceding removal, unless pursuant to Section 2.9 of this license, the Issuing Authority
effects a transfer of the property. If such removal is not completed within six (6) months after such
termination, the Issuing Authority may deem any property not removed as having been abandoned,
and the Issuing Authority may dispose of the same in any way or manner it deems appropriate without
liability of any type or nature to the Licensee. If such disposition results in a loss to the Issuing
Authority, Licensee shall be liable to the Issuing Authority for the amount of such loss.

         (b)   System Abandonment.

      Licensee shall not abandon cable service or any of its facilities in any portion of the
Town without the consent of the Issuing Authority.

Section2.9     PROCEEDINGS UPON EXPIRATION OR REVOCATION OF LICENSE

        In the event that this License is revoked or that it expires without further renewal, the
Issuing Authority and the Licensee may transfer the cable system to the Town or a subsequent
licensee subject to Section 627 of the Cable Act.

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ARTICLE 3 - SYSTEM DESIGN, CONSTRUCTION AND OPERATION

Section 3.1       RESIDENTIAL CABLE SYSTEM
         Licensee will maintain its Cable System in the Town at a minimum bandwidth of 860 MHz.

Section 3.2       LINE EXTENSION

         (a)      Licensee shall install cable service within 14 days of a request at a standard installation charge to
any residence in the Service Area currently served by the cable system as indicated on the map attached as
Exhibit A, (as it may be supplemented upon additions to the plant) except that Licensee may charge for the costs
of labor and materials necessary to provide service beyond 250 feet from the cable plant in the public way and/or
to provide a customized installation, including any undergrounding, boring or trenching. For purposes of this
Section, private roads (i.e. roads not serviced by the Town) and shared driveways are not in the public way.

        (b)    In order to fulfill a request for cable service to a residence, the Cable Television System
shall be extended at Licensee’s expense, from existing cable plant to any and all areas of the Town
containing twenty (20) residences per aerial mile of cable plant or fractional proportion thereof
necessary to provide service. Said service shall be made available and fully activated to requesting
subscribers no later than sixty (60) days after the Licensee's receipt of permission to attach cable to
poles. Density per aerial mile of cable plant shall be computed by dividing the number of
residential dwelling units within 250 feet of the plant to be installed by the length, in miles or
fractions thereof, of the total amount of new construction of aerial cable necessary to make
service available to the residential dwelling units in such area in accordance with Licensee’s
system design parameters. The cable length shall be measured from the nearest point of access
to the then-existing system, provided that extension is technically feasible from that point of
access, and located within the public rights-of-way. The total cable length shall exclude the drop
cable necessary to serve individual subscriber premises.

        ( c)     The Cable Television System shall be further extended to all areas in the Town that do
not meet the requirements of subsections (a) or (b) above upon request of the prospective subscribers
in such areas and based upon the following cost calculation: If a request for an extension requires
the construction of the cable system plant into an area which does not contain the twenty (20)
residences per aerial mile of cable plant or a fractional part thereof, the Licensee and the potential
subscriber(s) will each be responsible for their proportionate share of construction costs. Licensee’s
proportion of the cost will be determined by multiplying the cost of extending the cable system plant
by a fraction, the numerator of which is the number of residences per cable mile in the area and the
denominator of which is 20. The balance of the costs will be paid by the person(s) requesting the
extension.

       By way of example, if in order to serve a person requesting cable service, the Licensee must
extend its plant by one mile of aerial cable that passes 15 homes, then the Licensee shall be
responsible for 15/20 or 75% of the costs of the extension and the person or persons requesting
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service shall be responsible for the remaining 5/20 or 25% of the cost.

         (d)      When Licensee has forty-five (45) day prior notice concerning the opening of
residential subdivision trenching, or of the standard installation of conduit for the location of
utilities, it shall install its cable in such trenching or conduits or may seek permission to utilize
alternative trenching or conduits within a comparable time frame.

        (e)     The Licensee shall expeditiously seek all necessary permits.

Section 3.3     MAPS

       Upon request, the Licensee shall make available to the Issuing Authority for inspection
accurate strand maps of all existing and newly constructed Cable System plant. The Town agrees to
maintain the confidential nature of such maps.

Section 3.4     COMMERCIAL ESTABLISHMENTS

        The Licensee shall be required to make Cable Service available to any commercial
establishment in the Town upon reaching a reasonable agreement with such commercial
establishment regarding the terms and costs of initial installation and service in accordance with
applicable law. It is herein acknowledged that certain programming service may not be available to
commercial establishments pursuant to applicable law or the Licensee’s agreements with its program
suppliers.

Section 3.5     SERVICE TO BUILDINGS OTHER THAN PUBLIC SCHOOLS

        Licensee shall provide, free of charge, a standard installation (250 feet) and basic cable
service to all public libraries; police and fire stations; Town Hall; Senior Center; Non-Profit
Municipally-owned Community Centers and Town Highway Garages. Such locations receiving free
basic cable service as of the Effective Date will continue to receive it, regardless of the length of the
drop.

Section 3.6     SERVICE TO PUBLIC SCHOOLS

        (a)      The Licensee shall provide a standard installation (250 feet) and basic cable service at
no cost to all public schools within the Town. Licensee shall install additional cable television outlets
in the public schools on an as needed basis as mutually agreed upon with the Issuing Authority. The
Licensee shall discuss the location of each connection with the proper officials of the public schools
prior to the installation of said service. Such locations receiving free basic cable service as of the
Effective Date will continue to receive it, regardless of the length of the drop.

        (b)     Licensee shall provide its full cooperation and free technical advice should the
School District undertake to accelerate, at its own cost, the wiring of additional public classrooms for
cable service. The School District shall insure that such wiring conforms to Licensee’s technical
standards and shall not result in signal leakage beyond acceptable FCC standards.

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Section 3.7     EMERGENCY AUDIO ALERT

        The Licensee shall provide an Emergency Alert System (“EAS”) in accordance with the
regulations of the FCC. The Town shall indemnify and hold the Licensee harmless for any acts of the
Town in connection with the Town’s use of said emergency audio override.

Section 3.8     STAND-BY POWER

        The Licensee shall maintain twenty-four hour, standby power at the Headend Facilities and
any sub-headends. Such stand-by power shall have continuous capability, contingent upon availability
of fuel necessary to operate generators, shall become activated automatically upon the failure of
normal power supply.

Section 3.9     TREE TRIMMING AND CUTTING

        In the installation, maintenance, operation and repair of the poles, cables, wires and all
appliances or equipment of the Cable System, the Licensee shall avoid unnecessary damage to trees
whether on public or private property in the Town and shall cut or otherwise prune such trees only
to the least extent necessary. Licensee shall comply with all applicable regulations regarding
trimming and cutting of trees. Licensee shall make reasonable efforts to secure the permission of the
property owner prior to reasonable tree trimming.

Section 3.10 UNDERGROUND WIRING OF UTILITIES

          Upon receiving due notice of the installation of telephone, electric and all other utility lines
underground, the Licensee shall likewise place its facilities underground. Underground cable lines shall
be placed according to any Public Works, Highway Department or other Town by-law or regulation and in
accordance with applicable state law. It is the policy of the Town that existing poles for electric and
communication purposes be utilized wherever possible if available on reasonable terms and that underground
installation is preferable to the placement of additional poles, provided, said undergrounding is required of
other utilities. When possible, Licensee shall be able to use the underground conduit maintained by the
Town provided that such use is i) found by the Selectmen to be reasonable, at the sole cost and
expense of the Licensee and ii) does not interfere with the Town’s use or anticipated use of said
conduit(s). Any such use by the Licensee shall be subject to the advance notification and approval of the
Town and the right of the Town to supervise any such use. Licensee shall maintain membership and
participate in the Massachusetts “DIG-SAFE” program.

Section 3.11 PEDESTALS AND VAULTS

         In any cases in which vaults or control boxes housing passive or active devices are to be utilized
in the Town public ways or within the Town public lay-out, such equipment shall be placed in a low-
profile, above-ground electronic control box in accordance with applicable regulations and at Town
approved locations to be determined when Licensee applies for permits, which shall not be unreasonably
denied. All such equipment shall be shown on the maps submitted to the Town in accordance with Section
3.3 herein.

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Section 3.12 RESTORATION TO PRIOR CONDITION

         (a)      Whenever the Licensee takes up or disturbs any pavement, sidewalk or other improvement
of any public way or public place, it shall be replaced and the surface restored in as good condition as
before entry but to such standards required of utilities operating within the Town and as soon as
practicable. If the Licensee fails to make such restoration within a reasonable time, the Town may notify
the Licensee in writing of the required restoration and the reasonable time for completion of the restoration.
Upon failure of the Licensee to comply with the time specified, the Town may make or contract for
restoration and repairs and the reasonable and itemized expenses of such work shall be paid by the
Licensee upon demand by the Town. Any damages to private property shall be determined in accordance
with M.G.L. ch. 166A, Section 22 and applicable law.
         (b)      Underground crossings of paved roads will be by boring under the road, not by
trenching or opening the surface of the road except to the extent that boring is not feasible or is
otherwise unreasonable to do.

Section 3.13    COOPERATION WITH BUILDING MOVERS

        The Licensee shall, on the request of any person holding an appropriate permit issued by the Town,
temporarily raise or lower its lines to permit the moving of any building or other structure. The expense of
such raising or lowering shall be paid in accordance with law. The Licensee shall be given at least
seven (7) days advance notice of any such move, except in emergencies.

Section 3.14 RELOCATION OF FACILITIES

        The Licensee shall, at its expense, temporarily or permanently relocate any part of the Cable
System when required by the Town for good reasons which are within the Town’s police power, such as
public safety, street construction, change or establishment of street grade or layout, installation of sewers,
drains, water pipes, power or signal lines, setting of new or replacement utility poles and the construction
of any public improvement or structure. In this respect, the Licensee shall be treated on par with any
affected utilities.

Section 3.15    TOWN USE OF LICENSEE’S POLES AND CONDUIT

        The Town shall have the right to attach to any pole erected by Licensee and to place in any of
Licensee’s conduits, its own cable and equipment to be used for fire, police and other governmental
communications purposes where space permits, excluding the commercial use of providing services
competing with Licensee’s services. All such placements by the Town shall conform with all
applicable rules and regulations. The costs for such placements by the Town shall be borne by the Town and
cause no additional expense to Licensee. Such placements by the Town shall not interfere with the
routine operation by the Licensee of its Cable Television System. The Licensee shall notify the Town of
any plans for installation of conduit and cooperate with the Town as to its type and location so as to best
enable the Town to use it, again provided there is no additional expense to Licensee. If Licensee
removes its installation from conduits where municipal equipment or cable is present, it shall provide
notice beforehand to the Town. Licensee shall be held harmless from any resulting damages from its

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non-negligent removal of its own installations. The Town shall remove its facilities from any Licensee
pole or conduit if Licensee has need of the space for its own facilities.

Section 3.16 RELOCATION OF FIRE ALARMS

       The Licensee shall reimburse the Town at cost for any reasonable expense including
materials and labor caused by relocation of any fire alarm cable or equipment to make poles ready
for Licensee’s cable. The Town shall cooperate in this relocation so as to minimize delay in
Licensee’s construction schedule.

Section 3.17 SERVICE INTERRUPTION

        Except where there exists an emergency situation necessitating a more expeditious procedure,
Licensee shall use reasonable efforts to interrupt service for the purpose of system construction, routine
repairing or testing the Cable System only during periods of minimum use.

Section 3.18    RIGHT TO INSPECTION OF CONSTRUCTION

        The Issuing Authority or its designee shall have the right upon reasonable notice to inspect
during normal business hours all construction performed in the rights-of-way subject to the
provisions of this License, as it shall deem necessary to ensure compliance with the terms and
conditions of this License and applicable law. Any such inspection(s) shall not interfere with the
Licensee’s operations, except in emergency situations. The Town shall give reasonable prior notice of
any inspection to the Licensee, and Licensee shall have the right to accompany the Town’s
inspectors.

Section 3.19    UPGRADE, TECHNICAL AND MAINTENANCE STANDARDS

        (a)      The Licensee shall operate and extend a Cable Television System and render
efficient service to subscribers as required by this License and applicable laws and regulations
during the term of this License. The construction, maintenance and operation of the Cable
Television System for which this License is granted shall be in conformance with the applicable
provisions of the National Electrical Code (Article 820), the Massachusetts Electrical Code, the
National Electrical Safety Code, and the applicable rules and regulations of the Occupational Safety
and Health Administration (OSHA), the Massachusetts DTC, Department of Public Utilities and the
FCC and all Town building and zoning codes and all land use restrictions. All FCC regulations
concerning technical standards are incorporated as independent standards of this License as well,
including but not limited to 47 CFR 76.601 sub-part K, et seq. Copies of any technical performance
tests that may be required under FCC rules and regulations shall be submitted forthwith, upon
request, to the Issuing Authority. The Licensee’s Cable Television System shall incorporate a
technically advanced design configuration and operation consistent with cable industry practice. If
as a result of technological developments, the Licensee’s Cable Television System could be greatly
enhanced, the Licensee shall investigate the feasibility of implementing such new developments and
shall implement such technological developments if such implementation (i) can be done without
adding a financial burden to subscribers and (ii) is technically and economically feasible and viable for

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the Licensee as determined by Licensee at its sole discretion. In determining whether or not the
Licensee shall implement such new developments, the Licensee may consider, among other factors,
the remaining term of this Renewal License; performance demonstrating the operational feasibility of
the new developments; construction and other related costs; the adaptability of such developments to
the Licensee’s Cable Television System or any part thereof; and the potential marketability of the
new services and other factors affecting the economic feasibility and viability of implementation of
the new developments.

        (b)     Licensee, when possible, shall take appropriate measures to minimize audio
variations within its control between channels in the cable systems as required by FCC Technical
Standards.

         (c)     All Licensee’s structures, lines, equipment, and connections in, over, under, and upon
streets, sidewalks, alleys, and public ways and places of the Town, wherever situated or located, shall at
all times be kept and maintained in a safe condition and in good order and repair.

Section 3.20 MAINTENANCE LOG

        Licensee shall maintain an annual log or computerized listing, showing the date, approximate
time and duration, type and probable cause of all Cable Television System outages, whole or
partial, due to causes other than routine testing or maintenance. All entries in such log or
computerized listing shall be retained by Licensee for two (2) additional years and shall be subject to
inspection and copying in accordance with federal and state privacy laws, rules and regulations by
the Issuing Authority or its designee during Licensee’s regular business hours upon reasonable
request, following reasonable notice.

Section 3.21 EMERGENCY REMOVAL OF PLANT

         If, at any time, in case of fire or disaster in the Town, it shall become necessary in the
exercise of police powers of the Issuing Authority or any public safety or other designated public
official, to cut or move any of the wires, cables, amplifiers, appliances or appurtenances of the Cable
System, the Town shall have the right, within its police power, to do so at the sole cost and expense
of Licensee. In such case, the Town shall notify Licensee of the cables or other equipment which
have been cut or removed.

Section 3.22 PRIVATE PROPERTY

        Licensee shall be subject to all generally applicable laws, by-laws or regulations regarding
private property in the course of constructing, upgrading, installing, operating and maintaining the
Cable System in the Town including, but not limited to, M.G.L. ch .166A, Section 22. Licensee
shall promptly repair or replace all private property, real and personal, damaged or destroyed as a
result of the construction, upgrade, installation, operation or maintenance of the Cable Television
System at its sole cost and expense. The installation and operation of Licensee’s cable plant shall not
create any disturbance of, or nuisance to, private property in the Town.

Section 3.23    QUALIFICATIONS OF CONSTRUCTION PERSONNEL
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Licensee shall, if requested by the Issuing Authority provide the Issuing Authority with the
names and addresses of any construction companies, or if operating as individuals, the names and
addresses of such individuals, who will contract or sub-contract with the Licensee to perform
construction obligations of the Licensee under this License. Furthermore, Licensee shall, upon
request of the Issuing authority, furnish the names, addresses and telephone numbers of persons who
can serve as references for such construction contractors and sub-contractors.

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ARTICLE 4 - RATES AND PROGRAMMING

Section 4.1       BASIC SERVICE

       The Licensee shall provide Basic Cable Service which shall include at least the Designated
Market Area (“DMA”) broadcast television signals which it carries as required by Federal law and the
downstream channels, for public, educational and governmental access use.

Section 4.2       PROGRAMMING

          (a)      Licensee has offered and shall provide the following cable services: (i) All broadcast
stations required to be carried by federal law; (ii) All public, educational and governmental access
channels required by Article 5 of this
Agreement;
          (b)      The Town has expressed to Licensee its interest in the carriage on the system of broadcast
stations licensed in Massachusetts and Licensee has acknowledged that expression of interest by the Town.

Section 4.3       LEASED ACCESS

        Pursuant to the Cable Act, 47 U.S.C. 532(b)(iii)(B), Licensee shall make available channel
capacity for commercial use by persons unaffiliated with Licensee.

Section 4.4       STEREO TV TRANSMISSIONS

          All TV signals that are received by Licensee in stereo shall be transmitted to subscriber homes in
stereo.

Section 4.5       CHANNEL LINE-UP

        In accordance with applicable federal law, Licensee shall notify the Issuing Authority and the
subscribers, in advance, each time its channel line-up changes including all channel reassignments,
additions or deletions, insofar as it is within the Licensee’s reasonable ability to provide such notice. If notice
cannot be given in advance, then it shall be given within thirty (30) days of such changes.

Section 4.6       REMOTE CONTROL DEVICES

         To the extent required by applicable law, Licensee shall allow subscribers to purchase from parties other
than the Licensee and to utilize remote control devices which are compatible with the converter installed by
Licensee.

Section 4.7       REBATES
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In accordance with 207 CMR 10.09, Licensee shall grant a pro rata credit or rebate to any subscriber
whose entire cable service is interrupted for twenty-four (24) or more consecutive hours, if the interruption was not
caused by the subscriber and the Licensee knew or should have known of the service interruption. If an entire tier or
premium service of a subscriber’s cable service is interrupted for twenty-four (24) or more consecutive hours,
the Licensee shall provide a pro rata credit or rebate for each tier or premium service interruption as provided in
207 CMR 10.09(1).

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ARTICLE 5 - LOCAL ACCESS PROGRAMMING,PUBLIC, EDUCATIONAL,
            AND GOVERNMENTAL ACCESS FACILITIES AND SUPPORT

Section 5.1     PUBLIC, EDUCATIONAL AND GOVERNMENTAL ACCESS (PEG)

The Licensee will make available to the Town and other franchising authorities served by the system,
three channels for PEG access purposes. These channels will be included in the Licensee’s basic
service tier.

The Issuing Authority may authorize an Access Corporation to provide services to Public Educational and
Governmental Access Users as follows:

        (1)     Schedule, operate and program the PEG channels;
        (2)     Manage the annual funding;
        (3)     Purchase and/or lease equipment, with the funds allocated for such purposes;
        (4)     Conduct training programs in the skills necessary to produce quality PEG
                programming;
        (5)     Establish rules, procedures and guidelines for use of the PEG channels;
        (6)     Provide publicity, outreach, referral and other support services to PEG Users; and
        (7)     Accomplish such other tasks relating to the operation, scheduling and/or management of
                channels, facilities and equipment as appropriate and necessary.

Section 5.2     PUBLIC ACCESS TO THE CABLE SYSTEM

         Any resident of the Town, or any organization based in or servicing the Town, shall have the
right to place programming on the access channel(s) dedicated to public use. The parties recognize
that any access channel facilities, equipment and training shall be available on a shared basis to each of the
Towns pursuant to their respective Licenses.

Section 5.3     GOVERNMENT ACCESS TO THE CABLE SYSTEM

        Any access channel(s) provided herein and dedicated to government use shall be available to the
Issuing Authority, for the purposes of non-commercial municipal access television programming in
accordance with 47 U.S.C. 531. Such channel may be used by government departments and agencies to
inform subscribers about Town government and services. Government access programming shall be coordinated
and managed by the Access Corporation, unless the Town decides to operate government access under a
government department.

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Section 5.4     EDUCATIONAL ACCESS

       Any access channel(s) provided herein and dedicated to educational use shall be available to any
School District serving the Town for the purposes of non-commercial educational access television
programming in accordance with 47 U.S.C. 531. Educational access programming shall be coordinated and
managed by the Access Corporation in cooperation with any such School District.

Section 5.5     PEG ACCESS CHANNELS

The Licensee shall not move or otherwise relocate the channel location of a PEG access channel, once
established, without the advance, written notice to the Issuing Authority and the Access Corporation. Such
notice shall be provided at least thirty (30) days in advance unless Licensee is legally required to move the
PEG access channel sooner.

Section 5.6     ANNUAL SUPPORT FOR PEG ACCESS

        (a)      Subject to subsection (d) hereof, the Licensee shall provide an annual payment to the
Town or the Access Corporation, for PEG access purposes, equal to five percent (5%) of the Licensee’s
Gross Annual Revenues less the amount paid by Licensee under Section 7.8. The Issuing Authority
may, in its discretion, delegate the responsibility to the Access Corporation for receipt of said annual
payment. The Issuing Authority may, in its discretion, delegate responsibility to the Access Corporation
for the control and management of the access channels. The Issuing Authority shall notify Licensee of
such delegation in writing no later than 30 days after the effective date of said delegation. Said annual
payments shall be used for salary, operating and other related expenses connected with PEG access
programming and operations and for any other purpose allowed by law.

       (b)     Said annual five percent (5%) PEG access payment shall be made to the Town or the Access
Corporation on an annual basis, on or before March 15, of each year based on the Licensee’s prior year
Gross Annual Revenues.

        (c)    In no event shall the total PEG operating support, including but not limited to the
obligations enumerated in Sections 5.7(a), 5.7(b), and the license fee in Section 7.8, exceed five
percent (5%) of Licensee’s Gross Annual Revenues.

        (d)      The Licensee may withhold from the payment under subsection (a) above an amount
equal to five percent (5%) of Gross Annual Revenues derived from sources other than cable subscribers
and apply such amount against the costs incurred by Licensee in installing the connection required in
the Towns under Section 5.10(b) until such time as the costs of the connections in the Towns under
Section 3.5 have been recouped.

         (e)     Unless otherwise required by applicable law, if services included within the definition
of Gross Annual Revenues are provided to subscribers in conjunction with services not within the
definition for a single aggregate price, and the total cost of such bundle reflects a discount from the
aggregate retail prices of the services contained therein when provided separately, the five percent (5%)
hereunder shall be applied to the retail price (when sold separately) of the services within the definition

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of Gross Annual Revenues in the bundle, reduced by no more than a proportionate share of the overall
discount.

Section 5.7      PEG ACCESS CAPITAL FUNDING

         (a)     Issuing Authority may, in its discretion, delegate the responsibility to the Access
Corporation for receipt and usage of a capital facilities payment. The Issuing Authority shall notify
Licensee of such delegation in writing no later than 30 days after the Effective Date of such delegation.
The Licensee shall provide a combined total of $212,000 to be used for PEG capital equipment to the five
Towns (Lee, Lenox, Stockbridge, Great Barrington, Sheffield) or the Access Corporation, as designated by
the Issuing Authority in writing to the Licensee no later than ninety (90) days prior to such payment date.
The total capital/facilities payment will be made in one payment, 90 days after the Effective Date of this
license.

         (b)      In the event that payments required to be made herein are not tendered on or before the dates
fixed herein, interest due on such required payments shall accrue at the Prime Rate and be paid to the Town or
the Access Corporation from the date due.

         (c)     In no case shall said capital funding be counted against or included in the five percent (5%) PEG
access funding pursuant to Section 5.7(a) above.

Section 5.8      RECOMPUTATION

         Tender or acceptance of any payment shall not be construed as an accord that the amount paid is
correct, nor shall such acceptance of payment be construed as a release of any claim that the Issuing Authority
or the Access Corporation may have for additional sums including interest payable under this Section 5. The
Issuing Authority and/or an independent certified public accountant hired by the Issuing Authority shall
have the right to inspect records necessary to verify Gross Annual Revenues, as defined herein, in order to
establish the accuracy of the payments tendered hereunder. If after such inspection, an additional
payment is owed, such payment shall be paid within thirty (30) days after any recomputation. The interest
on such additional payment shall be charged at the Prime Rate from the date that the Licensee is notified that
such additional amount is owed.

Section 5.9      EQUIPMENT OWNERSHIP

         The Issuing Authority may, in its discretion, delegate responsibility to the Access Corporation for the
control and management of the access channels. The Issuing Authority shall notify Licensee of such delegation in
writing no later than 30 days after the effective date of said delegation. The Town, or the Access Corporation,
shall own all PEG access equipment purchased with funding pursuant to Section 5.7 supra. The Licensee shall have
no obligation to maintain or insure any such PEG access equipment.

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