THE O.C. TANNER INBOUND ROUTING GUIDE
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THE O.C. TANNER
INBOUND
ROUTING GUIDE
UPDATED & RELEASED
April 1, 2015
April 1, 2015 Page 1 of 7THE O.C. TANNER
INBOUND ROUTING GUIDE
These instructions are effective April 1, 2015 and supersede all previously issued instructions. We
recommend you share this information with all departments affected.
We appreciate your willingness to comply with this routing guide, allowing O.C. Tanner the best
possible opportunity to reduce freight costs and provide extraordinary service to our customers.
We ask that all suppliers, both prepaid and collect, complete a supplier outbound profile located at
www.octanner.com/logistics/downloads . This form provides O.C. Tanner’s logistics department
basic shipping information and contact information should we need to contact you.
Changes to the routing guide since the last update have been noted in the table of contents. Please
familiarize yourself with these changes.
Sections of this guide can be accessed by clicking on the section in the list below or scrolling down
to the desired page.
*Changes were made to these sections in this update of the routing guide
Contents
Communication and Contact Information .................................................................................................... 3
Shipment Preparation ................................................................................................................................... 3
General Instructions.................................................................................................................................. 3
Drop Shipments ........................................................................................................................................ 4
Small Parcel Instructions ........................................................................................................................... 4
LTL and Truckload Instructions ................................................................................................................. 4
*Appointment Scheduling ............................................................................................................................ 5
*Delivery Locations and Contacts ................................................................................................................. 5
Shipment Routing and Carrier Selection....................................................................................................... 5
Prepaid Shipments .................................................................................................................................... 6
Small Parcel Shipments ............................................................................................................................. 6
*Drop Shipments ...................................................................................................................................... 6
*LTL and Truckload Shipments ................................................................................................................. 6
April 1, 2015 Page 2 of 7Communication and Contact Information
O.C. Tanner communicates with suppliers about POs, ASNs, and invoices through fax, e-mail, and
EDI X12 transactions. Please contact the Supplier Communications Contact for more information
on setting up communication, including transaction specs or how to get setup as an EDI supplier. All
invoices sent by e-mail should be sent to Accounts.Payable@octanner.com.
Contact the logistics team for any other questions regarding freight routing, this routing guide, or any
other logistics questions.
Drop Ship Coordinator
Contact: Linh Tran
Phone: (801) 493-3416
E-mail: shipdirect.coordinator@octanner.com
Logistics Manager
Contact: Michael Erickson
Phone: (801) 493-3540
E-mail: michael.erickson@octanner.com
Shipment Preparation
General Instructions
O.C. Tanner sends POs through EDI to most suppliers and fax and e-mail to the suppliers that
cannot support EDI. The PO number is a 10 digit number that begins with a 45 (example
4501123456).
The dock date on the PO is the date we expect the product to be delivered, not the requested
ship date.
A delivery address is listed on the PO. Shipments should only combine POs that contain the
same delivery address.
Every effort should be made to consolidate POs to one shipment per week per delivery
location. Weekly consolidation allows suppliers to schedule O.C. Tanner orders once per
week instead of every day. It also allows O.C. Tanner better control of shipping costs and
dock scheduling.
Shipments in addition to the weekly shipment should only be made at O.C. Tanner’s request.
A packing slip must accompany every shipment and should include:
o Supplier name at the header level
o Delivery address as stated on the PO at the header level
o Each PO number shipped at the line item level
o O.C. Tanner material number at the line item level
o Item quantity shipped
o Item quantity on back order
April 1, 2015 Page 3 of 7 Each carton in the shipment needs to be recognizable to O.C. Tanner’s receiving docks in
any of the following ways:
o Include the PO on the shipping label attached to the carton
o Stamp or write the PO number on each carton
o Enclose a packing slip containing PO information in each carton.
Drop Shipments
Please ignore the dock date on the PO and ship the order as soon as it is available.
Small Parcel Instructions
Every PO included in the shipment must be listed in the carrier’s reference field to identify
the package through online tracking.
LTL and Truckload Instructions
A Bill of Lading (BOL) must accompany every shipment and should include:
o Delivery address as stated on the PO at the header level
o Each PO number shipped at the line item level
o The proper NMFC freight class at the line item level
o The correct number of total pallets shipped
o The correct number of total pieces shipped
o The correct gross weight of the shipment including weight of pallets
o The correct net weight of the shipment excluding 50 lbs per pallet*
*O.C. Tanner’s LTL contracts include a pallet exception up to 50 lbs per pallet. The pallet exception
only applies on bills of lading which include the gross weight and calculated net weight that subtracts
50 lbs for each pallet tendered. It is critical the suppliers include both a gross and net weight when
completing a bill of lading.
Assistance in creating a BOL can be provided in any of the following ways:
o The BOL feature of the carrier’s website
o A custom PDF form provided by O.C. Tanner’s logistics department (contact
logistics@octanner.com for more information)
o BOL created by O.C. Tanner’s partner Box Logic (see LTL section for more info)
All LTL and truckload shipments should be shipped on 4-way pallets. This allows our
receiving dock to quickly move and receive the product. It also protects the product from
damage. If you have concerns about shipping your product on pallets, please contact us so we
may address your concerns.
When possible, do not mix product on the same pallet. When product must be mixed for
shipping efficiency, keep similar items together on the pallet and make sure boxes are clearly
marked.
Full truckloads to multiple O.C. Tanner locations should be loaded by delivery location.
This allows all products to be unloaded at the desired destination without having to unload
the entire trailer.
O.C. Tanner does not enforce a height restriction on pallets. Although there are shipping
efficiencies in stacking pallets to the truck’s ceiling, damage can occur by stacking pallets too
high. Because of the nature of O.C. Tanner’s business, crushed boxes cannot be accepted.
April 1, 2015 Page 4 of 7Product damaged because of crushing will be removed from the pallet and returned to you at
your expense.
If you are a prepaid supplier and are concerned about the loss of efficiency by shortening
your pallet heights, please consider shipping collect to allow O.C. Tanner to absorb these
costs.
*Appointment Scheduling
Freight is received at four locations.
O.C. Tanner’s core carriers have been set up within the Transwide scheduling system so they
can go online to schedule their delivery appointments.
All carriers must make an appointment for delivery. Please ensure that your carrier is
made aware of this requirement.
*Delivery Locations and Contacts
O.C. Tanner – ADC O.C. Tanner – SDC
1825 South Main Street 2455 West 1500 South Suite A-2
Salt Lake City, UT 84115 Salt Lake City, UT 84104
Contact: Receiving Contact: Receiving
Phone: 801-483-8307 Phone: 801-493-3655
Email: adcrdock@octanner.com Email: sdc@octanner.com
Receiving Hours: Receiving Hours:
Mon-Thurs: 6:00 AM to 11:30 PM Mon-Thurs: 6:00 AM to 11:30 PM
Fri: 6:00 AM to 6:00 PM Fri: 6:00 AM to 6:00 PM
O.C. Tanner – Main O.C. Tanner – Returns
1930 South State Street 1865 South Main Street
Salt Lake City, UT 84115 Salt Lake City, UT 84115
Contact: Receiving Contact: Lisa Hitesman
Email: adcrdock@octanner.com Email: return.questions@octanner.com
Phone: 801-493-3297 Phone: (801) 493-3100
Receiving Hours: Receiving Hours:
Mon- Fri: 6:00 AM to 2:30 PM Mon-Fri: 7:45 AM to 4:15 PM
Shipment Routing and Carrier Selection
All shipments will fall under one of three shipping terms:
FOB Shipping Point Freight Collect
FOB Shipping Point Freight 3rd Party
FOB Delivery Location Freight Prepay and Add
*Custom terms on the PO supersede these instructions.
April 1, 2015 Page 5 of 7*If no terms appear on the PO, title transfer will be determined by shipping terms as they are
matched and listed above.
Prepaid Shipments
Prepaid suppliers are strongly encouraged to ship on one of O.C. Tanner’s core carriers (listed in the
sections below) for purposes of visibility and receiving efficiency.
Small Parcel Shipments
Shipments with a total weight less than 150 lbs should be shipped on O.C. Tanner’s 3rd party account
number. Ground service should be used unless an air shipment is requested by an O.C. Tanner
employee.
FedEx is our preferred carrier. If FedEx is not an option, a UPS account number is available.
Please contact logistics@octanner.com for either the FedEx or UPS account numbers.
FedEx http://www.fedex.com/us/
UPS https://www.ups.com/content/us/en/index.jsx
*Drop Shipments
O.C. Tanner prefers to have all drop-shipments shipped on our account or on the account of our
customer to provide better visibility to shipments in transit.
Shipments less than 150 lbs should be shipped as a small parcel shipment according to the guidelines
above. Shipments over 150 lbs are shipped via CEVA Logistics or Pilot Freight. Carriers are
assigned by O.C. Tanner based on attributes of the product and desired service.
Contact the Ship-Direct Coordinator or the Logistics manager for more information on requirements
and carrier selection.
CEVA Logistics: http://www.cevalogistics.com/en/Pages/default.aspx
Pilot Freight: http://www.pilotair.com
*LTL and Truckload Shipments
Shipments larger than 150 lbs should be shipped using one of the LTL carriers listed below. O.C.
Tanner does not need to be contacted prior to shipment.
To manage the freight mix between our carriers, O.C. Tanner may assign a specific carrier to a
supplier. If you have not already been asked to ship with a specific carrier, please choose from any of
those listed below.
YRC SCAC – YRCW
BOL Creation: http://www.yrc.com/shippers/shipformlib.html
Pickup requests can be made online or by finding your local terminal by going to www.yrc.com and using
the Tools menu
FedEx Freight (Economy Service) SCAC - FXFW
BOL Creation: https://www.fedexfreight.fedex.com/bol/bolEntry.do
Pickup requests can be made online at https://www.fedexfreight.fedex.com/pickup/input-ns.do or by
finding your local terminal at http://www.fedexfreight.fedex.com/locations.jsp
Must ship third party, contact us for the third party account number. (Logistics@octanner.com)
April 1, 2015 Page 6 of 7USF Reddaway SCAC – RETL
BOL Creation: http://www.reddawayregional.com/technology/forms.shtml
Pickup requests can be made by calling the customer care hotline at (888) 420-8960
Weekly shipments greater than 6 pallets or 3,000 lbs will be handled by O.C. Tanner’s partner Box
Logic. Requests for routing can be sent to them either via e-mail at octanner@boxlogic.com or by
calling 801-924-4900 and talking to Curtis Fisher or Jody Christensen.
Please include all the information below in an e-mail or have it ready when you call the number.
Origin zip code
O.C. Tanner destination (ADC, SDC, Main, or Returns)
All O.C. Tanner PO numbers on the shipment
Product description
NMFC freight class
Total pallet count
Total gross shipment weight
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