The L'Oréal sustainability commitment - 2018 PROGRESS REPORT POLAND AND BALTICS - L'Oréal Polska
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Sharing Beauty With All L’Oréal’s commitment to sustainability As part of L’Oréal’s sustainability producing sustainably, living sustainability strategy and co-create programme, Sharing Beauty With sustainably and sharing growth its initiatives. This sustainability All, launched in 2013, the Group with employees, suppliers and programme, along with its strong has set itself a series of tangible the communities with which commitment to ethics, its policy of commitments towards 2020. They L’Oréal interacts. Every year, promoting diversity and inclusion, address all its impacts and engage L’Oréal measures its progress and its philanthropic activities its whole value chain – from product quantitatively, making its results (conducted with the support of the design to distribution – including available to everyone. By upholding Fondation L’Oréal and by its brands), the production process and the its commitment to continuous enable the Group to contribute to 14 sourcing of raw materials. These improvement, L’Oréal maintains of the 17 Sustainable Development commitments are organised into an ongoing dialogue with its Goals defined by the United Nations four pillars: innovating sustainably, stakeholders, in order to share its in 2015. L’ORÉAL’S CONTRIBUTION TO THE UNITED NATIONS’ SUSTAINABLE DEVELOPMENT GOALS 2
Editorial Beginning 2013, the L’Oréal Group has been consistently striving to reach the ambitious targets of its Sharing Beauty With All sustainability commitment towards 2020. The growing awareness of the climate change and its consequences, supported by alarming data, shows that we have taken a right step forward towards a business model that integrates sustainable Niels Westerbye Juhl General Manager, L’Oréal Poland and Baltic HUB development and responsibility. We strongly believe that a responsible and sustainable business company’s value should not be model, taking into account digital measured by its sole economic and organizational culture changes. performance, but also by its In March 2017, L’Oréal Poland and contribution to overcoming the most Baltic Hub was established, allowing crucial environmental and social a more active contribution to challenges that the world is facing sustainability commitments at a local today. level - together with L’Oréal Warsaw Plant - the Group’s largest factory in Since 2014, L’Oréal has regularly terms of volume. At the end of 2018, reported on its progress in achieving the headquarters of L’Oréal Poland sustainability targets, with the and Baltic Hub was moved to a new results being verified by a team of office in the center of Warsaw, which independent experts. We are proud was designed to reflect key aspects of what we have achieved so far, of our transformation. taking into account global challenges Beata Iwanienko such as those related to air pollution. Scientific, Regulatory and Public Affairs Director L’Oreal Poland and Baltic HUB In 2018, the L’Oréal Group reduced carbon dioxide emissions in its In the first factories and distribution centers by half of 2020, the 77% (in absolute terms, compared to 2005) while increasing its production construction of the volume by 38% in the same period. Undertaking this commitment in Water Recycling 2013, we set the reduction target at 60%. Station at the L’Oréal Warsaw Plant, our Being an active participant of global corporate sustainability key sustainability initiatives and fully aware of the need for further action to protect investment in Poland - the environment, the L’Oréal Group is putting new commitments into worth 4 million euros, practice. One of L’Oréal’s key climate will be completed. ambitions is the achievement of carbon neutrality in all its production, administration and research facilities These are just a few of the most by 2025. important examples of our activities as L’Oréal Poland and Baltic Hub, Aiming to reach such highly thanks to which we consistently ambitious goals, we are continuing strive to implement the Group’s the in-depth transformation of the global commitments. And it makes Group towards an increasingly more us proud and happy whenever our 3
efforts are recognized. In 2018, We encourage you to read the of current challenges. That’s why L’Oréal Poland was awarded the detailed results of the first report we are forging external partnerships White CSR Leaf and ranked 8th in summarizing the effects of 2018 with multiple stakeholders and the Responsible Business Ranking activities conducted by L’Oréal maintaining an ongoing dialogue to in the „Consumer goods, pharmacy” Poland and Baltic Hub within the address these challenges on a local category - being the most highly Sharing Beauty With All programme. scale. In the face of the climate crisis, recognised beauty company at the it is imperative that we collaborate to same time. We are well aware that we cannot safeguard our planet. We are looking act alone to address the magnitude forward to cooperating with you. Niels Westerbye Juhl Beata Iwanienko General Manager, L’Oréal Poland and Baltic HUB Scientific, Regulatory and Public Affairs Director L’Oreal Poland and Baltic HUB Awards WORLD’S MOST ETHICAL COMPANIES CDP L’Oréal has been recognized by the L’Oréal has been highlighted as a global Ethisphere Institute, a global leader in leader in corporate sustainability by defining and advancing the standards of environmental impact non-profit CDP, ethical business practices, as one of the achieving an ‘A’ score in all three of the 2018 World’s Most Ethical Companies. DISCLOSURE INSIGHT ACTION rankings conducted by the organisation, L’Oréal has been recognized for the 9th for its efforts on climate protection, time and is one of only 3 in the Health and sustainable water management and Beauty industry, underscoring their commitment to leading fighting against deforestation. L’Oréal is one of the two only with integrity and prioritizing ethical business practices. The companies to score an A for all three of CDP’s themes. This assessment is based upon Ethics Quotient® (EQ) framework, is in recognition of its impressive actions to mitigate climate which offers a quantitative way to assess a company’s risks, tackle deforestation in its supply chain, enhance water performance in an objective, consistent and standardized stewardship, and lead the new sustainable economy. manner. Scores are generated in five key categories: ethics and compliance program, corporate citizenship and responsibility, culture of ethics, governance and leadership, innovation and reputation. CSR WHITE LEAF RESPONSIBLE COMPANIES RANKING 2018 L’Oréal Poland was awarded the CSR L’Oréal Poland has been the only White Leaf by the POLITYKA weekly beauty company to be listed in the 12th magazine, Deloitte and Responsible Responsible Companies Ranking 2018 in Business Forum. The CSR Leaves are Poland, taking 15th position. The ranking awarded to most socially responsible and is organized by Koźmiński Business Hub, engaged companies. Moreover, L’Oréal in partnership with Responsible Business Poland has been recognized for its efforts Forum. The ranking is verified by Deloitte. on sustainable production and implementation of the dry factory concept, which includes the construction of Water Recycling Station, bringing the company closer towards a circular economy. 4
2020 commitments – L’Oréal Group’s global goals 2018 results – L’Oréal Poland and Baltic Hub performance Every year, L’Oréal reports the evolution of its sustainability performance in relation to its 2020 goals. The Group’s global progress report can be found at: www.loreal.com/loreal-sharing-beauty-with-all. The table below provides a concise, overall summary of L’Oréal Poland and Baltic Hub’s progress within the four major focus areas of the Group’s Sharing Beauty With All programme. Innovating sustainably 2020 TARGETS 2018 RESULTS 100% of paper and non corrugated of paper and non corrugated cardboard cardboard will have PEFC/FSC certificates 79% has PEFC/FSC certificates 100% of maximization of non-permanent of non-permanent POS fully made of POS fully made of cardboard 98% cardboard has been maximized 95% of POS will be folded 94% of POS is folded Zero use of lamination Use of lamination reduced to 2% L’Oréal collaborates solely with those suppliers who comply with the standard principles of the Group. L’Oréal applies very precise criteria for the selection of local suppliers, with whom it establishes long-term cooperation and works together for sustainable innovation. Producing sustainably 2018 RESULTS 2018 RESULTS 2020 TARGETS L’Oréal Warsaw Plant (Poland) Distribution Centers (Poland and the Baltic States) L’Oréal will reduce the CO2 - 33% reduction in CO2 emission, - 89.6% reduction in CO2 emission, emissions generated by its compared to 2005 compared to 2005 plants and distribution centres by 60% in absolute terms, compared to 2005 L’Oréal will lower its water - 37% reduction in water - 20.6% reduction in water consumption by 60% per consumption per finished product, consumption per finished product, finished product, compared compared to 2005 compared to 2005 to 2005 L’Oréal will reduce its waste - 40% reduction in waste - 49.7% reduction in waste generation by 60% per generation per finished product, generation per finished product, finished product, compared compared to 2005 compared to 2005 to 2005 5 L’Oréal will send zero ZERO industrial waste to landfill ZERO industrial waste to landfill
L’Oréal will lower its water - 37% reduction in water - 20.6% reduction in water consumption by 60% per consumption per finished product, consumption per finished product, finished product, compared compared to 2005 compared to 2005 to 2005 L’Oréal will reduce its waste - 40% reduction in waste - 49.7% reduction in waste generation by 60% per generation per finished product, generation per finished product, finished product, compared compared to 2005 compared to 2005 to 2005 L’Oréal will send zero ZERO industrial waste to landfill ZERO industrial waste to landfill industrial waste to landfill Developing sustainably L’Oréal puts people at the centre of its commitments, taking care not only of its disability, in accordance with the local laws. The Group ensures employees, but also are sharing growth with its that people with disabilities are communities, supporting educational efforts and welcomed and valued thanks to a voluntary policy that covers promoting the concept of self-confidence through accessibility, sourcing, recruitment expression of beauty. By 2020, the L’Oréal Group and training as well as awareness seminars. Since 2015, the Group has committed to enable more than 100,000 has been an active member of the people from underprivileged communities to gain ILO Global Business and Disability access to employment. Network, the branch of the International Labour Organization dedicated to disability issues. In To achieve this goal, the Group As part of its global policy diversity, September 2018, for the third time has developed multiple initiatives: introduced in 2005, L’Oréal is in a row, the Group was recognised vocational training, Solidarity committed to supporting people by Thomson Reuters as one of the Sourcing projects and the inclusion with disabilities. One of the ten best-performing companies on of people with disabilities within Group’s priorities is to promote Diversity and Inclusion, among more its teams. These initiatives are the employment of people with than 7,000 businesses assessed. implemented in cooperation with local partners (non-profit organizations and charity foundations) who are recognized experts in social issues and vocational training. The objective of Solidarity Sourcing is to convert L’Oréal’s purchasing power into a lever for social inclusion. Introduced in 2010, it has helped the Group build a worldwide purchasing programme based on social solidarity to aid people from underprivileged communities to gain access to employment. The Solidarity Sourcing programme is active across all the regions where L’Oréal operates. 6
Developing sustainably with suppliers 2020 TARGETS 2018 RESULTS L’Oréal will assess and select all strategic All L’Oréal Poland and the Baltics local strategic suppliers* on the basis of their suppliers are assessed and selected on the basis environmental and social performance of their environmental and social performance and are obliged to comply with L’Oréal ethics All strategic suppliers will assess their own L’Oréal Poland and the Baltics supports its sustainability policy, with L’Oréal’s support suppliers by sharing sustainable development good practices 20% of strategic suppliers will support the 2% of L’Oréal Poland and the Baltics strategic Solidarity Sourcing programme suppliers are supporting the Solidarity Sourcing programme by employing people from underprivileged communities *Strategic suppliers are suppliers whose added value is significant for the Group through their weight, innovations, shared goals and geographical representation. Developing sustainably with employees 2020 TARGETS 2018 RESULTS Employees will benefit from health cover Every L’Oréal employee in Poland and the Baltics that reflects best practice in their country benefits from health cover that reflects best practice of residence in their country of residence Employees will benefit from financial Every L’Oréal employee in Poland and the Baltics protection in the event of a life-changing benefits from financial protection in the event of a accident life-changing accident Every L’Oréal employee will be able to 98% of L’Oréal employees in Poland and the Baltics attend at least one training session per is able to attend at least one training session per year, year, wherever they are in the world wherever they are in the world 7
Living sustainably The L’Oréal Group has committed to helping consumers live sustainably by empowering them to make more sustainable choices. Sharing information on the environmental and social impact of its products, evaluating the footprint of each brand, raising awareness among consumers and making sustainability desirable – constitute the key goals of Sharing Beauty With All programme. 2020 Targets L’Oréal will evaluate the All L’Oréal brands will assess their Every brand will report on its environmental and social profile of environmental and social impact sustainability progress and all its products using an assessment and make commitments to improve raise consumer awareness of its tool. All brands will make this it. commitments. information publicly available to allow consumers to make sustainable choices. SPOT: A UNIQUE EVALUATION TOOL ENGAGED AND ENGAGING CAMPAIGNS In order to further reduce its carbon footprint and Conscious of the influential capacity of its brands, empower its consumers to make sustainable choices, L’Oréal encourages them to raise awareness and the Group developed and implemented in 2017 an encourage action among its consumers on today’s innovative tool, known as the Sustainable Product major social and environmental issues. To achieve Optimisation Tool (SPOT), across all its brands for this, L’Oréal committed to understanding consumer evaluation of their environmental footprint. 100% of expectations regarding sustainable development, new or renovated products in 2018 were evaluated evaluating the footprint of each brand and conducting using the product evaluation tool. consumer awareness initiatives. A total of 2,195 products were evaluated using SPOT, More than 50% of L’Oréal brands are engaged in which is now completely integrated into the design awareness efforts including brands in Poland and the and launch process for new products. Baltics. 8
Key achievements Living sustainably SKIN CHECKER LIPIKAR FAMILIES An international social campaign The all-Poland social programme aimed at increasing awareness of aiming at improving the quality of the problem of skin cancer and what life of the children suffering from damage unreasonable exposure to atopic dermatitis and helping their sunlight might cause. Since 2015, families. In 2018, 1650 families La Roche-Posay has encouraged enrolled in the programme. Based individuals to examine their moles under the Skin on questionnaires completed by the candidates, Checker campaign and to use appropriate sunscreens. the jury comprising of dermatologists selected 100 In 2018, La Roche-Posay distributed 16,000 free families who received from La Roche-Posay a range interactive UV Patches, measuring the amount of UV of products for all-year care of the atopic skin. One radiation reaching the user’s skin. family has been awarded with a three-week stay at La Roche-Posay. EUROMELANOMA DAY – THE WORLD “SHARE YOUR CHILDHOOD” MELANOMA PREVENTION DAY An initiative aiming at obtaining hair A pan-European campaign for the for the children remaining in the care prevention of skin cancer, aimed at of the Herosi (Heroes) foundation, broadening the knowledge about from which wigs and other systems malignant melanoma and other skin of non-surgical hair replenishment cancers, as well as encouraging will be provided for children with ongoing prevention. In 2018, 120 cancer and skin diseases (e.g. spot baldness). L’Oréal dermatologists joined the action in Poland and 1904 Professionnel is the strategic partner of this action. In patients used the opportunity to have their moles 2018, 143 Expert L’Oréal Professionnel salons joined the diagnosed free of charge. initiative. That allowed us to help 15 children. “WE REWARD RECYCLING” LESSONS IN ENVIRONMENTAL PROTECTION By returning empty packaging from Local initiative run by L’Oréal Kiehl’s products the customers Warsaw Plant consisting in running collect stamps which can then be 2 environmental projects, one exchanged for products from this for teenagers and one for pre- brand. In 2018, 6000 empty bottles schoolers. In 2018, there were 14 were collected under the program- lessons in environmental protection me in Poland (126 kg of waste which would otherwise attended by 275 children. In addition, a training on potentially end up in a landfill), and 2900 bottles (60 CO2 emissions was conducted for 92 employees of the kg of waste) in the Baltic countries. plant. CITIZEN DAY Since 2010, L’Oréal Group has organized the annual Citizen Day; currently the initiative takes place in 70 countries. On that special day, the L’Oréal employees around the world engage hand in hand in the improvement of the situation of those in need and in environment protection. More and more volunteers participate in volunteering actions, using their energy and skills to help hundreds of non-profit organizations. In 2018 only, 27,600 volunteers spent 170 thousand hours working for 855 organizations. Last year, 225 employees of L’Oréal Polska and L’Oréal Warsaw Plant participated in the Citizen Day, helping more than 830 beneficiaries. In the Baltics, 87 employees engaged in Citizen Day 2018 to support 105 disadvantaged people. 9
Key achievements Producing sustainably The Group’s 2020 target is to reduce the environmental footprint of its plants and distribution centres by 60%, compared to 2005. This includes reducing greenhouse gas emissions in absolute terms, water consumption and waste generation per finished product, and improving product transportation impacts. Water recycling station Giving waste a second Bobbin recycling – the first step towards life In 2018, a new waste recycling a dry factory process was implemented in Since 2001, all manufacturing waste has been processed in the L’Oréal the L’Oréal Warsaw Plant – the The water recycling station in Warsaw Plant, which means nothing recycling of label backing paper. The L’Oréal’s factory located in Kanie is has been disposed of in a landfill. innovative recycling method makes L’Oréal’s major investment project The company operates according to it possible to process the bobbin, based on the concept of circular three key principles: avoid genera- i.e. the label backing paper created economy. The station will allow ting waste, reduce the amount of in the confectioning process, into for the treatment of waste water waste, and finally, process the waste. paper pulp and newspaper paper. produced in the factory, and then This course of action follows the The entire process includes: sorting, recycle the high quality water which concept of circular economy, which accumulation and collection of the will be reused in the factory for permeates the daily practice of the backing paper as well as bobbin manufacturing-related processes. company. collection and processing. All colours Thanks to the water recycling of backing paper are suitable for station, L’Oréal will recover up to Factory waste is used for producing processing. Thanks to the solution 8000 cubic meters of pure water bricks, toothpaste, heavy-duty hand used, the degree of paper recycling a month (volume corresponding cleaning paste, windshield washer in the factory has increased by 8 per to 16 million 0.5-litre bottles). The fluid or even car window cleaners. cent. Bobbin processing allows for investment of EUR 4 million will In 2018, the L’Oréal Warsaw Plant the reduction of CO2 emissions by have become fully operational in limited the volume of waste genera- up to 40% as compared to disposing the first half of 2020. In 2018, water ted by 40% (per single end product of paper in a landfill. consumption in the factory was reduced by 37%, with the objective in comparison to the reference year of 2005) with the simultaneous The recovery of paper through set at 35%, compared to 2005. production increase by 250%. The bobbin recycling is an example of The target for 2019 assumes the target for 2020 assumes waste ge- circular economy. UPM Raflatac, consumption reduction by 41%. neration reduction by 60%. the company that processes the factory waste is at the same time the supplier of the label backing paper to the printing house L’Oréal buys new labels from. L’Oréal Warsaw Plant is the Group’s largest factory in terms of the number of products manufactured as well as in terms of large-volume products. The capacity and profile of the Polish factory’s production affects the operation of the entire L’Oréal Group, hence projects such as Water Recycling Station and “dry factory” are so Ewa Urbaniak L’Oréal Warsaw Plant Director important to the global strategy. 10
L’ORÉAL HOUSE WARSAW Towards the end of 2018, L’Oréal strategy of sustainable development. of remote teams and support Poland and Baltic HUB changed its In order to adapt the office space to communication between teams head office. The new headquarters – the different needs of its employees, located in different countries. The L’Oréal House Warsaw – located in L’Oréal implemented a modern work building of the new head office was the centre of Warsaw was designed model based on the Activity Based designed so as to minimize the use so as to reflect the important Working (ABW) concept. Cutting of energy and maximise its recovery. aspects of digital transformation, edge technological solutions were company culture as well as its used to ensure better management 11
Key achievements Sustainability One of the L’Oréal Group’s priorities is to share its success and profit with internal and external stakeholders. To that end, the company runs a number of projects aiming at supporting and educating the community and promoting its key values, such as diversity and integration. L’Oréal Poland For representation and contribution UNESCO (from the very beginning to the full development of science. of the initiative), the Ministry of Women in Science Besides grants, the programme Science and Higher Education (since offers women researchers the 2013) and the Polish Academy of One of the company’s oldest possibility to promote their Sciences (2016). initiatives of that kind is the For scientific achievements. By 2018, Women in Science programme the programme allowed 3020 The total of 93 Polish women which has been run by L’Oréal for 21 women from 117 countries to be scientists were awarded in the 18 years in cooperation with the United distinguished. The For Women in editions of the programme. The Nations Educational, Scientific and Science programme originates from researchers awarded represent Cultural Organization (UNESCO). France. Poland was the first country different scientific disciplines, The aim of the programme is to to host a local edition of this global however, they are linked by the support the scientific work of initiative. Partners of the L’Oréal- high level of the projects and women and to encourage them to UNESCO For Women in Science the publications based on those continue their research, and through programme initiated in 2001 are projects. These projects also have an this work to increase women’s the Polish National Commission for enormous development potential. 12
Dr Urte Neniskyte Doctor Urte Neniskyte, the Lithuanian grant recipient of the 2018 For Women In Science Week in Paris (March 2019), received the International Rising Talents award. Doctor Neniskyte was born to the family of chemists and since her earliest childhood, she has perceived life from the angle of science. The research she is conducting now includes the development of the human brain in early childhood (from 6 months to 6 years of age) with particular attention paid to anomalies which may lead to serious psychological disorders. At present, she is dealing with the phenomenon of the excess of synapses and trying to explain why they are not always removed or “cut” by the human system to guarantee the highest possible productivity. The goal of her research is to explain which factor is decisive in the matter of keeping or removing synapses and how this process can be modified to correct the faults before disease develops. L’Oréal Baltic before the beginning of the school For Women in Science Share&Care year, the L’Oréal Warsaw Plant implements the proprietary My With versatile needs of its First School Bag programme. The Since 2005, the L’Oréal Baltic For employees in mind, L’Oréal has run parents of six- and seven-year-olds Women in Science programme is the Share&Care programme since receive a school starter allowance. hosted in Latvia and since 2017 also 2013. Share&Care is addressed to all In the Baltics, moms returning from in Lithuania and Estonia. Programme permanent employees and provides maternity leave have 2 extra smart partners in the respective countries a number of benefits. work days per month. include: The Latvian National Commission for UNESCO and the An important aspect of the Moreover, the Share&Care Latvian Academy of Sciences, the Polish edition of Share&Care is programme supports skill-sharing Estonian National Commission for the life insurance and accident between employees of different UNESCO and the Estonian Academy insurance policy offered to the age. It is fostered by the rich offer of Sciences as well as the Lithuanian entire workforce. At the same adapted to diverse needs, as well National Commission for UNESCO and time, professional healthcare as by specific activities which may the Lithuanian Academy of Sciences. is provided to all employees of include time for skill-sharing, e.g. So far, a total of 50 grants have been L’Oréal Poland and their children. joint workshops promoting healthy awarded in the Baltic Countries under In the Baltics, every employee has lifestyle, etc. the programme: 46 to women scientists from Latvia, 2 to Lithuanian women health coverage card including and 2 to Estonian women. The jury covered sports, recreation, optics is nominated by the Academies of and dentistry. A special social fund Sciences separately for each country. was created for parents working The organizers of the For Women in for L’Oréal Poland. It encompasses Science programmes in all the four recreation for children, subsidizing countries cooperate with one another of care in nurseries, children’s clubs, within L’Oréal Poland and Baltic HUB, kindergardens, including also day- exchanging experience and inspirations. care providers and nannies. Just 13
Strategic partnerships and dialogue Being aware of the enormous in the implementation of Sustainable of cosmetic industry. L’Oréal’s workload and challenges, L’Oréal Development Goals set out in the UN commitments are also associated Group opts for cooperation with Resolution “Transforming our world: with the continued partnership all stakeholders involved in the the 2030 Agenda for Sustainable and dialogue for sustainable environmental activities. L’Oréal Development”. Since 2018, L’Oréal development. The company actively takes an active part both in the Warsaw Plant has been a partner of participates in global initiatives and initiatives aiming at transforming the Water Management programme discussions on the most important the cosmetics industry as well as in Poland, implemented by the environmental threats, such as the establishes external partnerships Global Compact Network Poland. last year’s Climate Summit COP 24. with groups of stakeholders, such as non-governmental organizations, L’Oréal Poland is also a strategic L’Oréal Poland organizes the For start-ups and suppliers. It is L’Oréal’s partner of the Responsible Business Women in Science programme in deep conviction that the more Forum and one of the initiators of Poland together with the Polish entities or individuals undertake the Diversity Charter in Poland. In National Commission for UNESCO, actions promoting sustainability, the 2012, it became a Signatory of this the Polish Academy of Sciences and greater and more visible the effect document. In conjunction with this, the Ministry of Science and Higher of all initiatives will be. the company implements good Education. Programme partners of practices in the areas of gender the L’Oréal Baltic For Women in For many years, L’Oréal Group equality and is committed to the Science programme include: The has supported and implemented prevention of discrimination in the Latvian National Commission for the Ten Principles of the United workplace as well as promotes UNESCO and the Latvian Academy Nations Global Compact and is activities supporting diversity. of Sciences, the Estonian National recognized as Global Compact L’Oréal Poland is also a member Commission for UNESCO and the LEAD company. L’Oréal Poland is of the French-Polish Chamber of Estonian Academy of Sciences a partner of the Global Compact Commerce (CCIFP) and the Polish as well as the Lithuanian National Network Poland and since 2017, it Association of Cosmetic Industry, Commission for UNESCO and the has also partnered with the Ministry the largest organization representing Lithuanian Academy of Sciences of Entrepreneurship and Technology the interests of the entrepreneurs (see page 12 and 13). 14
Karin Laar Corporate Communication and Media Manager Baltic karin.laar@loreal.com 15
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